virgin international pet travel

The ultimutt flight: Virgin Australia set to launch Australia’s first-ever pets in cabin flights

Virgin Australia has announced plans to become Australia’s first airline to operate flights with pets allowed in the cabin.

Pet-lovers across Australia will be thrilled by the plans, which are subject to regulatory approval and expected to launch within 12 months.

In a social media survey of Virgin Australia’s Facebook followers in 2021, 85% of people voted in favour of the airline launching pets in cabin flights. And more recent research by Virgin Australia confirmed that 70% of people would travel with their pet in the cabin, and 57% of those said they would fly more regularly if they could take their pet with them.

There will be limits for guests bringing a pet with them, incuding:

Only small cats and dogs will be allowed, and only on specific domestic routes

Pets will be restricted to a limited number of designated rows and will not be allowed to roam freely or sit on laps

Pets must be carried in a Virgin Australia-approved pet carried under the seat in front of the owner for the duration of the flight

“Our love for animals has always been in the Virgin Australia DNA and we are excited at the prospect of taking off with Australia’s first-ever pets in cabin flights,” Virgin Australia CEO Jayne Hrdlicka said. “Overwhelmingly, our guests tell us they want to travel with their pets, and we are now on a journey to make that a reality. It’s something that commonly happens overseas and is proven to work well.”

Melbourne Airport CEO Lorie Argus added: “We’ve been investing significant effort into providing relief areas for assistance animals and these facilities have ample capacity to serve Virgin Australia’s new guests.

“Animals being carried on board Virgin Australia flights will be required to remain in their approved pet carriers at all other times within the terminal. We expect the pets in cabin concept will prove a popular offering and we look forward to working with Virgin Australia to make it a reality.”

No changes for assistance animals

Virgin Australia has confirmed that the proposed pets in cabin flights will not result in any change to approved assistance animals being able to travel in Virgin Australia aircraft cabins at no additional cost. The existing procedure for assessing the eligibility of these assistance animals to travel will also not change. And Virgin Australia will continue to offer pets to be transported as cargo through approved pet carrier services as this remains an important part of the airline’s offering.

Visit Virgin Australia to find out more.

• Help centre
• Accessibility & special assistance
• Flying with an assistance dog

Flying with an assistance dog or guide dog

We'll help you get clearance for your guide dog or assistance dog to travel with you onboard. 

If possible, please get in touch before you book your flight, as guide dogs or assistance dogs can't be booked online and we may need to limit the number of dogs we carry in the cabin of our aircraft.

If your dog is not a guide dog or assistance dog, you can find out more about  Travelling with pets

Check your assistance dog is allowed to fly

Accepted dog breeds.

We can't accept snub or pug nosed breeds such as the Pekingese, Pug breeds, Boston Terrier, Brussels Griffin, English toy Spaniel, Japanese Spaniel, English Bulldog, French Bulldog and Shih Tzu in the cabin of our aircraft, or any dog listed under the Dangerous Dogs Act. Please take a look at our conditions of carriage for further clarification.

Before we welcome your guide dog or assistance dog into the cabin of our aircraft, we'll need to make sure they've received sufficient training. This includes behavioural training (such as in public spaces) as well as specific training to assist you with your medical condition.

If you can't provide documented evidence of your dog's training, you'll need to make alternative arrangements for their transport.

Find out more about Travelling with pets here

Preparing to travel with your assistance dog 

Preparing to travel with your assistance dog, routes and other airlines.

Make sure your flight route accepts guide dogs or assistance dogs.

Check your ticket carefully - If any part of your journey is with another airline like Delta or KLM, contact them separately to check their acceptance criteria, which may be different to ours.

Delta KLM Air France Air New Zealand Singapore Airlines WestJet Aeromexico Korean Air Middle East Airlines

Travelling to or from the USA

Customers travelling to or from the US must submit the U.S. DOT Service Animal Air Travel Form below for validation before their flight attesting to the animal’s health, training and behaviour.

In addition, for flights scheduled over eight hours customers must also submit a DOT Relief Attestation Form attesting that the dog will not relieve itself in the aircraft or can do so in a sanitary manner.

Travelling to or from the UK

To make sure that your dog has all the necessary documentation, vaccinations, treatments and tests to enter or leave the UK and to avoid quarantine, please check the requirements needed in the PETS (the Pet Travel Scheme) set out by the UK Government, and their advice on allowing Guide and Assistance Dogs into the UK. 

Documents required by the Animal Reception Centre are listed on their website. 

Heathrow Airport

Tel: +44 208 745 7894

Fax: +44 208 759 3477

Email:  [email protected]

Website:  www.cityoflondon.gov.uk/services/animal-health-welfare/heathrow-animal-reception-centre

Heathrow Airport’s Animal Reception Centre requires a minimum of 72 hours notice before your scheduled departure to issue your pre-approval letter.

Manchester Airport

Tel:  +44 161 209 7670

Fax:  +44 161 209 7672 

Email:  info@petsonjets

Website:  www.petsonjets.com/assistancedogs/

Book your assistance dog onto your flight

Let us know at least 72 hours before your flight that you're planning to travel with your guide dog or assistance dog with our   assistance dog form .

Alternatively, email  [email protected]  with the following details:

• Your booking reference, flight number and date of flight
• Breed and weight of your assistance dog
• What task your assistance dog assists you with regarding your medical condition
• Attach details of the behavioural training your assistance dog has completed

Onboard with your assistance dog

All assistance dogs must be restrained once onboard and the safest way to do this is for your assistance dog to be tethered to a seat belt.

Details of different restraining harnesses which can be used for comfort onboard .

Assistance dogs should use an animal relief area before boarding the aircraft. We do encourage all assistance dog handlers to bring absorbent mats with them in their cabin luggage in the event their assistance dog unexpectedly needs to relieve themselves.

Food and drinks

Ideally, assistance dogs should be fed a light meal two hours before the flight with a small drink. You are able to bring a small amount of dog food or treats onboard should your dog need access to this. We will be able to provide ice chips or water to your assistance dog providing you have a water bowl.

Please note, we will not be able to provide your assistance dog with any food during the flight.

Preparing to travel

Airport maps.

All airports are unique, and no two have the same layout. 

To familiarise yourself ahead of your journey of the assistance available, check out our airport guide page - where you'll find links to all the relevant info on the individual airport's website. (Remember to check both the airport you're flying from and the one you're arriving into).

Mobility Assistance

If you need to arrange wheelchair assistance for your journey through the airports, you can do it by logging into  My Booking . Select the level of assistance you need, dependant on your mobility. Please do try to to book early (at least 72 hours before your flight).

Electric Mobility Aids

You can check in two mobility aids in addition to your luggage allowance, providing these are for your personal use and you're not transporting them for someone else. These include wheelchairs, mobility scooters and portable hoists.

Please contact our special assistance team to provide them with the details of your electric mobility aid at least 48 hours before you fly.

You can find more details and restrictions on dangerous goods on the mobility assistance page .

Walking sticks, crutches and walking frames

If you're travelling with a smaller mobility aid (like a walking stick) there's no need to contact the special assistance team in advance. You can bring these with you free of charge in addition to your free baggage allowance, unless they’re being carried on behalf of someone who’s not travelling. You can usually take mobility aids into the cabin with you. For some larger mobility aids, such as non-foldable walking frames, there may be occasions where there’s nowhere in the cabin to store them and the cabin crew will need to place them in the hold. If this is the case on your flight, the crew will be happy to help you get about the cabin as needed.

Escorted Travel

If you’re travelling alone, the special assistance team can arrange for you to be escorted by one of the airports assistance providers. They'll help you through the airport terminal and make sure you get to the boarding gate in time to be one of the first to board the aircraft. If you'd like the team to arrange this service, please let the special assistance team know at least 48 hours before your flight.  

Hidden disability symbol

For customers with hidden disabilities, we’ve created a symbol that discreetly lets our teams know you need a bit of help. Show it to anyone in a Virgin Atlantic uniform, at any point in your journey, and they'll know that you need a little extra help, reassurance and patience.

The symbol can be downloaded by clicking here and either saved on your phone or printed out to have as an insert for your passport. You can also pick up the symbol as a card or pin badge at check in.

Download the hidden disabilities symbol

Our hidden disability symbol can be used for a variety of different conditions such as autism,  deafness, dementia, or severe anxiety - or if you are travelling with someone who has.

Many of our airports we operate out of recognise the Hidden Disabilities Sunflower programme. This also acts as a discreet sign that the wearer has a hidden disability and may need support through their journey. 

If you are travelling on a flight departing from the United States, you can request assistance for security screening in advance of your flight through the TSA Cares programme. You can find out more information about this service and the support offered by clicking here . Please note, this weblink will redirect you to an external website. 

Online Check-in

Online check in is available from 24 hours before your flight up until 70 minutes before departure. You’ll provide your passport details, personal contact information and confirmation that you’re travelling with the appropriate visas (if applicable). This means when you arrive to the airport, our teams will just double check the information you’ve given and it will speed up your check in process on the day of your flight.

Check in online

How to contact our Special Assistance team

Need a little help?

Our dedicated special assistance team are here to make your journey amazing. We can organise assistance for you in the airport, book your mobility devices onto the plane, approve battery operated medical devices to be used onboard, and make the arrangements for your assistance dog to travel with you.

To contact the special assistance team, please complete this form .  It's best to let us know as early as you can (or at least 72 hours before your flight).

Travelling with medication

Prescription medication

If you need to fly with any controlled medication that has been prescribed for you by a doctor or other medical practitioner, there are some restrictions and guidelines to be aware of.

Tips for travelling with prescription medication

* You medication should be in its original packaging, pharmaceutically labelled to clearly identify it as being prescribed for, and belonging to you

* Your medication should be carefully packed in your check in baggage and placed in the hold where the temperature is between 4-5°C

* Pack three or four days of medication in your hand baggage in case you need it during the flight, or your check in baggage is delayed or lost

* Carry a repeat prescription so your medication can be replaced if it is lost or damaged, or you need to top up your supply while away

You'll also need a letter from your medical practitioner confirming the type of medication (including the generic drug name), with prescribed doses, and details of any other medical items required, such as syringes or EpiPens. This is particularly important if you are carrying controlled drugs or if your liquid medication exceeds 100ml. 

Some medication may contain ingredients that are illegal in some countries, even if it has been prescribed by your doctor. It’s a good idea to check with the UK embassy at your destination.

Over-the-counter medicines (such as headache tablets) are fine to bring as long as they are legal in your destination country and you keep them in their original packaging.

Keeping your medication cold

The onboard fridge cannot be used to keep medication cool, so please speak to your pharmacist about appropriate cooling options.  

Liquid medication

Increased security at UK airports affects the amount of liquid medication that you can take in hand baggage.

For the latest airport security advice on carrying liquid medication, please check your airport’s website or The Department of Transport.

There’s also more information on liquids on our own liquid restrictions page .

Travel insurance

We do recommend all customers take out travel insurance prior to their trip, so that you’re protected if you do become unwell before or during your trip.

If you’re travelling with equipment, while we always take good care this, it’s still a good idea to make sure it’s insured against loss or damage – just in case.

Partner Airlines

If you flight is operated by one of our partners, even if it has a Virgin Atlantic flight number, then please see their website for more information on requesting special assistance:

• Delta Air Lines (DL)
• Air France (AF)
• Air New Zealand (NZ)
• IndiGo (6E)
• LATAM Airlines Group (LA)
• Singapore Airlines (SQ)
• WestJet (WS )
• Aeromexico (AM)
• Korean Air (KE)
• Middle East Airlines (ME)

At the airport

Find out more about how we can assist you at the airport via the options below.

When you are at the airport

Arriving at the airport.

Please aim to arrive between two to three hours before your flight to allow plenty of time to check in and make your way through the airport. 

If you’ve requested mobility assistance, this can usually be provided from just inside the aircraft door. Some airports also have assistance points that you can call from and request support in the terminal. 

If you're able to make your own way to the check in desk, assistance can be provided from there as well.

Details of where to pick up assistance and the layouts of the terminal can be found in our airport guides page .

Check In desks

When you arrive at the check in area, head to the check in desks of the cabin you're travelling in, eg. Economy, Premium or Upper Class. 

We also have dedicated special assistance check in desks in some airports which you can use. 

If the queues are quite long and there's no special assistance check in desk, our airport people will try to get you checked in as soon as possible. Just ask.

All customers travelling must be present at the check in desk to complete the required identification checks with your passports. 

Assistance with luggage

On arrival at most airports you'll be able to pick up an airport trolley to bring your luggage into the airport terminal. At the check in desk, you'll be asked to put your luggage onto the baggage belt for it to be tagged, before being transported to the aircraft and placed in the hold.  

Please remember when packing your checked bags that you keep any essential medication with you in your hand luggage, as well as any medical equipment you might need during the flight 

If you need help lifting your luggage onto the belt, please just ask.

Security at the airport

During your journey through the airport, you'll need to go through the security screening area. Some airports use metal detectors, others use millimetre wave advanced imaging technology.

If you have a pacemaker or a similar internal device that can't go through a metal detector, please bring a a letter or card confirming this from your physician, and tell a member of the security team when going through the area. Each airport will adopt their own security screening process which may include a ‘pat down’. 

If you're carrying liquids over 100ml or sharp items such as needles for medication, please bring  paperwork from your doctor saying that these are prescribed to you and need to be transported in your cabin baggage - as the security team may request to see these.

The airport security process is operated by the individual airports. With this in mind, please do communicate with the teams when you arrive what accommodations may need to be made to help you with your disability or medical condition. The security screening process is an important and essential part of safe air travel, so please be respectful to the teams if an accommodation request cannot be made. 

If you're travelling in our Upper Class cabin, you'll be able to access our Clubhouse (destination dependant) or  partner lounge before your flight. Please do speak to the concierge at the front desk who'll be able to advise you of the accessible features of our owned and shared spaces.

Boarding the aircraft

When it's time to board the aircraft we'll be there to assist whever we can, Find out how in the options below or contact us.

Boarding announcements

When it's time to board the plane, we'll call you based on the boarding group number on your boarding card. 

When we ask for customers requiring special assistance to be among the first to board, you're welcome to come forward if you need a little extra time to settle in. You don't need any prior approval. Of course, if you'd prefer to be one of the last to board the aircraft, feel free to wait in the boarding gate area until we make the final boarding announcement.

Wheelchair assistance

If you've arranged wheelchair assistance, it'll take you to up to the aircraft door. If you require one to get to your seat, you'll need to transfer out of the airport wheelchair, and into our onboard aisle chair. 

Wheelchair stowage

When you arrive at the aircraft door, our ground staff will help stow your wheelchair for your flight. 

If you're travelling with a manual collapsible wheelchair, we may be able to stow this in the aircraft cabin in a designated storage area. This storage is on a first come basis, and can't be reserved ahead of time. Don't worry, if we can't store your manual wheelchair in the cabin, we'll secure it safely in the hold for you.

Assistance with stowing cabin baggage

Mobility aids onboard (crutches, walking frames).

You can usually take mobility aids into the cabin with you. On occasions where there’s nowhere in the cabin to store them, the cabin crew will need to place them in the hold. If this is the case on your flight, the crew will be happy to help you get about the cabin as needed.

Onboard the aircraft

Find out more about the onboard experience and how we can assist you once onboard the plane.

British Sign Language (BSL)

We're proud to have members of our cabin crew team trained in British Sign Language. 

If you'd like to request a BSL trained member of cabin crew for your flight, please complete this online contact form at least 12 weeks before you fly.

Medical Equipment

This means items like respiratory assistive devices including CPAP machines and Portable Oxygen Concentrators, as well as feeding pumps, breast pumps and other power operated devices. 

Just to let you know, we can’t provide electricity to power medical equipment on our aircraft, so your equipment will need to be battery powered. For more info, check out our medical conditions page

See our medical conditions page

Seat orientation

Once onboard, our cabin crew can provide an individual safety briefing and a verbal seat orientation so you'll know the distance to the emergency exit door and proximity to the bathroom.

They can also show you how to use our onboard entertainment system and how to contact the cabin crew during your flight.

You can request a verbal seat orientation before your flight by completing this online contact form.

Accessible IFE - Subtitles, audio description, hearing loops & your own content

Onboard, you can dive into the movies, music and TV shows on our seatback entertainment, Vera - most of which has audio descriptions, closed captions and subtitles. 

We can also provide onboard neck loops which work in conjunction with the 'T' switch on a hearing aid. If you'd like a neck loop for your next flight, please contact our special assistance team.  

You're also very welcome to use your own entertainment devices like laptops or iPads.

Accessible Seating

Seat and cabin layouts vary depending on the aircraft and cabin you're flying in.  Our seat maps  include the locations of our moveable armrests and accessible toilets, and you can also contact our special assistance team to find the best seats for you, including Bulkhead seats. These are allocated on a medical priority basis within 24 hours of the flight departing. If you're flying Upper Class, be mindful that on some of our aircrafts you will need to stand or transfer into our onboard wheelchair while we convert it into a fully flat bed for you.

Schedule changes

Sometimes, we need to make operational changes (like aircraft swaps or departure times), which means seat numbers can never be guaranteed. If this happens to your flight, you may notice your seat numbers change.  You can amend them again through My booking , or speak to our special assistance team who will be able to check if there are alternative seats they can move you to. 

Manage my booking

Seating Supports

We allow a variety of seating supports to be used onboard our flights, please find below the supports which are approved for use on your Virgin Atlantic flight.

If you are looking to use a seating support, please let our Special Assistance team know ahead of your flight to ensure you have a suitable seat booked. 

If your seating support is not listed, please contact our special assistance team with the following information:

-      Manufacturer name

-      Model 

-      Dimensions of the seating support

We'll then check if the support is safe to use on our flights.

Seating supports which are approved for use on your Virgin Atlantic flight

-        Crelling Harness

-        The travel chair

-        Burnett Body Support

-        Carrot 3

-        Stabilo

-        Firefly To Go

-        Tomato Car seat

-        Contour 886

Accessible Toilets

There are accessible toilets on all our aircraft, which are equppied with grab rails, transfer chair and single/bifold doors. Their location varies from plane to plane, so do check the seat map to see where they are on your flight.

Our cabin crew will be happy to help you to and from the toilet using the onboard wheelchair. They can't assist you inside the toilet itself for hygiene reasons.

If you think you'll need further assistance once inside the toilet, please contact our special assistance team who'll be able to discuss your options with you in a discreet and tactful manner.

Food and beverages

Allergen policy & guidance.

We follow European and UK food legislation allergen guidance, we may be different from other countries. The allergens declared refer to ingredients only, and food may contain traces of allergens since they're processed on or with equipment that makes products that may contain allergens.

Because of that, we can't guarantee the absence of food allergen or peanut traces in our meals, onboard and in our lounges. You can get a list of food allergens contained in meals served on flights departing from the UK and US from your Cabin Crew.

Our suppliers are based all around the world, and not every country has the same legal requirements for providing allergen information. On flights to the UK, allergen labelling on pre-packaged items may not reflect all of the allergens required to be declared in the UK. For passengers flying from the US, we also adhere to the three additional nuts listed under US allergen advisory information.

Peanuts are never knowingly included in any of our meals onboard. However, our meals are not produced in a nut-free environment, so may contain traces.

All other nuts may also be served on our flights to other passengers as part of the menu ingredients and/or the snack service, in any cabin. We also can’t stop other passengers from bringing (or eating) their own food onboard, which may include nuts.

In view of the above, we strongly encourage your to take all necessary precautions to prepare for the possibility of inadvertent exposure.

We recommend taking the following precautions when travelling with an allergy.

- If you have an allergy that could result in an anaphylactic reaction you should carry your medication, such as antihistamines or an Epi-Pen, in your hand luggage. If you are prescribed an Epi-Pen we always suggest that you carry 2 of these in your hand luggage and ensure they are in date. 

- If you’ve had an allergic reaction within 30 days prior to your flight, please contact our special assistance team.

- During our preboarding announcement for special assistance customers, you are welcome to pre-board the aircraft so that you can wipe down your seat surfaces and tray tables. 

-  If we can’t meet your dietary requirements, we recommend you bring your own food onboard - our special assistance team can increase your hand luggage allowance for you to do so. We are unable to store your food in our onboard fridge, or heat any food items you bring with you. Please remember that any food you bring must align with security and immigration regulations regarding the transport of food into another country. 

- Our special assistance team can notify our cabin crew as to the nature of your allergies. 

- If requested, our cabin crew can make an onboard announcement asking for other customers to refrain from eating peanuts, but not for any other ingredient. 

- We can't alter any of the meals or ingredients served onboard our flights based on customer requests. We're also not able to control ingredients other customers may have brought onboard with them, or offer allergen free flights. If you have an individual concern regarding travelling with your allergy, please contact your treating physician before flying. 

Arrival at your destination

What to expect on arrival.

Upon landing, our cabin crew will notify you when it is time to disembark the aircraft. In most destinations we disembark customers from the front to the back of the aircraft. 

Due to this, we are not able to arrange priority disembarkation for any of our customers. If you’d prefer not to stand and wait to leave the aircraft, you’re welcome to remain in your seat until the other passengers have disembarked and then take your time to collect your belongings and leave the aircraft.

If you’ve arranged airport assistance including wheelchair assistance or an airport escort, the airport assistance team member will meet you at the aircraft door and will assist you through the airport into the arrivals hall. 

Wheelchair Assistance including own mobility aids

Upon arrival at your destination, we will return mobility aids to you at the aircraft door. Please do allow a short wait for these items to be retrieved as our ground staff will help to bring these to the aircraft door from the hold. 

If you’ve arranged wheelchair assistance, the airport assistance provider will be waiting for you by the aircraft door when you land. Please note, if there is any delay in the assistance provider arriving at the aircraft door, our cabin crew will let you know and may ask you to remain in your seat until the assistance is available for you. 

Customs and Immigration Hall

The customs and immigration halls across the destinations we travel to are operated by each individual airport. Due to this, we are unable to directly assist with helping a customer to fast track through this part of your journey of the airport. If you do need assistance with expediting some of the longer queues, we would suggest for you to speak to one of the airport officials in the customs and immigration halls who will try their best to assist you. 

Baggage Reclaim

Once you’ve gone through the immigration hall, you will enter the baggage reclaim area and will be able to retrieve your luggage. Lots of luggage does look the same, so please check the tags to ensure it is yours before you leave the airport. 

If you do need assistance reclaiming your luggage from the conveyer belt, please ask a member of the airport ground staff who will be able to assist you.

Connections

If you’ve arranged airport assistance including wheelchair assistance or an airport escort, the airport assistance team member will meet you at the aircraft door and will assist you through the airport onto your connecting flight. If you’d prefer to use your own manual wheelchair when connecting through to the airport, please do let our airport teams know prior to your flight, so that they can ensure it is tagged correctly and returned to you upon landing. 

If you are looking to bring an electric wheelchair and wish to use this during your connection, please do allow some additional time as this process will take slightly longer due to the careful manual handling of these devices. 

Futher assistance

Compliments and feedback.

Your feedback is vital to how we run things around here. Good or bad, let us know about your experience with us and we'll use it to make ourselves better. Click the link here to our compliments and feedback page

Compliments and feedback 

Delayed, lost or damaged Items

If your bags or checked in items have been delayed, lost or damaged please click the following link to our Baggage page where you can find out how to inform us of the incident  

• Help centre
• Accessibility & special assistance
• Flying with an assistance dog

Flying with an assistance dog or guide dog

We'll help you get clearance for your guide dog or assistance dog to travel with you onboard. 

If possible, please get in touch before you book your flight, as guide dogs or assistance dogs can't be booked online and we may need to limit the number of dogs we carry in the cabin of our aircraft.

If your dog is not a guide dog or assistance dog, you can find out more about  Travelling with pets

Check your assistance dog is allowed to fly

Accepted dog breeds.

We can't accept snub or pug nosed breeds such as the Pekingese, Pug breeds, Boston Terrier, Brussels Griffin, English toy Spaniel, Japanese Spaniel, English Bulldog, French Bulldog and Shih Tzu in the cabin of our aircraft, or any dog listed under the Dangerous Dogs Act. Please take a look at our conditions of carriage for further clarification.

Before we welcome your guide dog or assistance dog into the cabin of our aircraft, we'll need to make sure they've received sufficient training. This includes behavioural training (such as in public spaces) as well as specific training to assist you with your medical condition.

If you can't provide documented evidence of your dog's training, you'll need to make alternative arrangements for their transport.

Find out more about Travelling with pets here

Preparing to travel with your assistance dog 

Preparing to travel with your assistance dog, routes and other airlines.

Make sure your flight route accepts guide dogs or assistance dogs.

Check your ticket carefully - If any part of your journey is with another airline like Delta or KLM, contact them separately to check their acceptance criteria, which may be different to ours.

Delta KLM Air France Air New Zealand Singapore Airlines WestJet Aeromexico Korean Air Middle East Airlines

Travelling to or from the USA

Customers travelling to or from the US must submit the U.S. DOT Service Animal Air Travel Form below for validation before their flight attesting to the animal’s health, training and behaviour.

In addition, for flights scheduled over eight hours customers must also submit a DOT Relief Attestation Form attesting that the dog will not relieve itself in the aircraft or can do so in a sanitary manner.

Travelling to or from the UK

To make sure that your dog has all the necessary documentation, vaccinations, treatments and tests to enter or leave the UK and to avoid quarantine, please check the requirements needed in the PETS (the Pet Travel Scheme) set out by the UK Government, and their advice on allowing Guide and Assistance Dogs into the UK. 

Documents required by the Animal Reception Centre are listed on their website. 

Heathrow Airport

Tel: +44 208 745 7894

Fax: +44 208 759 3477

Email:  [email protected]

Website:  www.cityoflondon.gov.uk/services/animal-health-welfare/heathrow-animal-reception-centre

Heathrow Airport’s Animal Reception Centre requires a minimum of 72 hours notice before your scheduled departure to issue your pre-approval letter.

Manchester Airport

Tel:  +44 161 209 7670

Fax:  +44 161 209 7672 

Email:  info@petsonjets

Website:  www.petsonjets.com/assistancedogs/

Book your assistance dog onto your flight

Let us know at least 72 hours before your flight that you're planning to travel with your guide dog or assistance dog with our   assistance dog form .

Alternatively, email  [email protected]  with the following details:

• Your booking reference, flight number and date of flight
• Breed and weight of your assistance dog
• What task your assistance dog assists you with regarding your medical condition
• Attach details of the behavioural training your assistance dog has completed

Onboard with your assistance dog

All assistance dogs must be restrained once onboard and the safest way to do this is for your assistance dog to be tethered to a seat belt.

Details of different restraining harnesses which can be used for comfort onboard .

Assistance dogs should use an animal relief area before boarding the aircraft. We do encourage all assistance dog handlers to bring absorbent mats with them in their cabin luggage in the event their assistance dog unexpectedly needs to relieve themselves.

Food and drinks

Ideally, assistance dogs should be fed a light meal two hours before the flight with a small drink. You are able to bring a small amount of dog food or treats onboard should your dog need access to this. We will be able to provide ice chips or water to your assistance dog providing you have a water bowl.

Please note, we will not be able to provide your assistance dog with any food during the flight.

Preparing to travel

Airport maps.

All airports are unique, and no two have the same layout. 

To familiarise yourself ahead of your journey of the assistance available, check out our airport guide page - where you'll find links to all the relevant info on the individual airport's website. (Remember to check both the airport you're flying from and the one you're arriving into).

Mobility Assistance

If you need to arrange wheelchair assistance for your journey through the airports, you can do it by logging into  My Booking . Select the level of assistance you need, dependant on your mobility. Please do try to to book early (at least 72 hours before your flight).

Electric Mobility Aids

You can check in two mobility aids in addition to your luggage allowance, providing these are for your personal use and you're not transporting them for someone else. These include wheelchairs, mobility scooters and portable hoists.

Please contact our special assistance team to provide them with the details of your electric mobility aid at least 48 hours before you fly.

You can find more details and restrictions on dangerous goods on the mobility assistance page .

Walking sticks, crutches and walking frames

If you're travelling with a smaller mobility aid (like a walking stick) there's no need to contact the special assistance team in advance. You can bring these with you free of charge in addition to your free baggage allowance, unless they’re being carried on behalf of someone who’s not travelling. You can usually take mobility aids into the cabin with you. For some larger mobility aids, such as non-foldable walking frames, there may be occasions where there’s nowhere in the cabin to store them and the cabin crew will need to place them in the hold. If this is the case on your flight, the crew will be happy to help you get about the cabin as needed.

Escorted Travel

If you’re travelling alone, the special assistance team can arrange for you to be escorted by one of the airports assistance providers. They'll help you through the airport terminal and make sure you get to the boarding gate in time to be one of the first to board the aircraft. If you'd like the team to arrange this service, please let the special assistance team know at least 48 hours before your flight.  

Hidden disability symbol

For customers with hidden disabilities, we’ve created a symbol that discreetly lets our teams know you need a bit of help. Show it to anyone in a Virgin Atlantic uniform, at any point in your journey, and they'll know that you need a little extra help, reassurance and patience.

The symbol can be downloaded by clicking here and either saved on your phone or printed out to have as an insert for your passport. You can also pick up the symbol as a card or pin badge at check in.

Download the hidden disabilities symbol

Our hidden disability symbol can be used for a variety of different conditions such as autism,  deafness, dementia, or severe anxiety - or if you are travelling with someone who has.

Many of our airports we operate out of recognise the Hidden Disabilities Sunflower programme. This also acts as a discreet sign that the wearer has a hidden disability and may need support through their journey. 

If you are travelling on a flight departing from the United States, you can request assistance for security screening in advance of your flight through the TSA Cares programme. You can find out more information about this service and the support offered by clicking here . Please note, this weblink will redirect you to an external website. 

Online Check-in

Online check in is available from 24 hours before your flight up until 70 minutes before departure. You’ll provide your passport details, personal contact information and confirmation that you’re travelling with the appropriate visas (if applicable). This means when you arrive to the airport, our teams will just double check the information you’ve given and it will speed up your check in process on the day of your flight.

Check in online

How to contact our Special Assistance team

Need a little help?

Our dedicated special assistance team are here to make your journey amazing. We can organise assistance for you in the airport, book your mobility devices onto the plane, approve battery operated medical devices to be used onboard, and make the arrangements for your assistance dog to travel with you.

To contact the special assistance team, please complete this form .  It's best to let us know as early as you can (or at least 72 hours before your flight).

Travelling with medication

Prescription medication

If you need to fly with any controlled medication that has been prescribed for you by a doctor or other medical practitioner, there are some restrictions and guidelines to be aware of.

Tips for travelling with prescription medication

* You medication should be in its original packaging, pharmaceutically labelled to clearly identify it as being prescribed for, and belonging to you

* Your medication should be carefully packed in your check in baggage and placed in the hold where the temperature is between 4-5°C

* Pack three or four days of medication in your hand baggage in case you need it during the flight, or your check in baggage is delayed or lost

* Carry a repeat prescription so your medication can be replaced if it is lost or damaged, or you need to top up your supply while away

You'll also need a letter from your medical practitioner confirming the type of medication (including the generic drug name), with prescribed doses, and details of any other medical items required, such as syringes or EpiPens. This is particularly important if you are carrying controlled drugs or if your liquid medication exceeds 100ml. 

Some medication may contain ingredients that are illegal in some countries, even if it has been prescribed by your doctor. It’s a good idea to check with the UK embassy at your destination.

Over-the-counter medicines (such as headache tablets) are fine to bring as long as they are legal in your destination country and you keep them in their original packaging.

Keeping your medication cold

The onboard fridge cannot be used to keep medication cool, so please speak to your pharmacist about appropriate cooling options.  

Liquid medication

Increased security at UK airports affects the amount of liquid medication that you can take in hand baggage.

For the latest airport security advice on carrying liquid medication, please check your airport’s website or The Department of Transport.

There’s also more information on liquids on our own liquid restrictions page .

Travel insurance

We do recommend all customers take out travel insurance prior to their trip, so that you’re protected if you do become unwell before or during your trip.

If you’re travelling with equipment, while we always take good care this, it’s still a good idea to make sure it’s insured against loss or damage – just in case.

Partner Airlines

If you flight is operated by one of our partners, even if it has a Virgin Atlantic flight number, then please see their website for more information on requesting special assistance:

• Delta Air Lines (DL)
• Air France (AF)
• Air New Zealand (NZ)
• IndiGo (6E)
• LATAM Airlines Group (LA)
• Singapore Airlines (SQ)
• WestJet (WS )
• Aeromexico (AM)
• Korean Air (KE)
• Middle East Airlines (ME)

At the airport

Find out more about how we can assist you at the airport via the options below.

When you are at the airport

Arriving at the airport.

Please aim to arrive between two to three hours before your flight to allow plenty of time to check in and make your way through the airport. 

If you’ve requested mobility assistance, this can usually be provided from just inside the aircraft door. Some airports also have assistance points that you can call from and request support in the terminal. 

If you're able to make your own way to the check in desk, assistance can be provided from there as well.

Details of where to pick up assistance and the layouts of the terminal can be found in our airport guides page .

Check In desks

When you arrive at the check in area, head to the check in desks of the cabin you're travelling in, eg. Economy, Premium or Upper Class. 

We also have dedicated special assistance check in desks in some airports which you can use. 

If the queues are quite long and there's no special assistance check in desk, our airport people will try to get you checked in as soon as possible. Just ask.

All customers travelling must be present at the check in desk to complete the required identification checks with your passports. 

Assistance with luggage

On arrival at most airports you'll be able to pick up an airport trolley to bring your luggage into the airport terminal. At the check in desk, you'll be asked to put your luggage onto the baggage belt for it to be tagged, before being transported to the aircraft and placed in the hold.  

Please remember when packing your checked bags that you keep any essential medication with you in your hand luggage, as well as any medical equipment you might need during the flight 

If you need help lifting your luggage onto the belt, please just ask.

Security at the airport

During your journey through the airport, you'll need to go through the security screening area. Some airports use metal detectors, others use millimetre wave advanced imaging technology.

If you have a pacemaker or a similar internal device that can't go through a metal detector, please bring a a letter or card confirming this from your physician, and tell a member of the security team when going through the area. Each airport will adopt their own security screening process which may include a ‘pat down’. 

If you're carrying liquids over 100ml or sharp items such as needles for medication, please bring  paperwork from your doctor saying that these are prescribed to you and need to be transported in your cabin baggage - as the security team may request to see these.

The airport security process is operated by the individual airports. With this in mind, please do communicate with the teams when you arrive what accommodations may need to be made to help you with your disability or medical condition. The security screening process is an important and essential part of safe air travel, so please be respectful to the teams if an accommodation request cannot be made. 

If you're travelling in our Upper Class cabin, you'll be able to access our Clubhouse (destination dependant) or  partner lounge before your flight. Please do speak to the concierge at the front desk who'll be able to advise you of the accessible features of our owned and shared spaces.

Boarding the aircraft

When it's time to board the aircraft we'll be there to assist whever we can, Find out how in the options below or contact us.

Boarding announcements

When it's time to board the plane, we'll call you based on the boarding group number on your boarding card. 

When we ask for customers requiring special assistance to be among the first to board, you're welcome to come forward if you need a little extra time to settle in. You don't need any prior approval. Of course, if you'd prefer to be one of the last to board the aircraft, feel free to wait in the boarding gate area until we make the final boarding announcement.

Wheelchair assistance

If you've arranged wheelchair assistance, it'll take you to up to the aircraft door. If you require one to get to your seat, you'll need to transfer out of the airport wheelchair, and into our onboard aisle chair. 

Wheelchair stowage

When you arrive at the aircraft door, our ground staff will help stow your wheelchair for your flight. 

If you're travelling with a manual collapsible wheelchair, we may be able to stow this in the aircraft cabin in a designated storage area. This storage is on a first come basis, and can't be reserved ahead of time. Don't worry, if we can't store your manual wheelchair in the cabin, we'll secure it safely in the hold for you.

Assistance with stowing cabin baggage

Mobility aids onboard (crutches, walking frames).

You can usually take mobility aids into the cabin with you. On occasions where there’s nowhere in the cabin to store them, the cabin crew will need to place them in the hold. If this is the case on your flight, the crew will be happy to help you get about the cabin as needed.

Onboard the aircraft

Find out more about the onboard experience and how we can assist you once onboard the plane.

British Sign Language (BSL)

We're proud to have members of our cabin crew team trained in British Sign Language. 

If you'd like to request a BSL trained member of cabin crew for your flight, please complete this online contact form at least 12 weeks before you fly.

Medical Equipment

This means items like respiratory assistive devices including CPAP machines and Portable Oxygen Concentrators, as well as feeding pumps, breast pumps and other power operated devices. 

Just to let you know, we can’t provide electricity to power medical equipment on our aircraft, so your equipment will need to be battery powered. For more info, check out our medical conditions page

See our medical conditions page

Seat orientation

Once onboard, our cabin crew can provide an individual safety briefing and a verbal seat orientation so you'll know the distance to the emergency exit door and proximity to the bathroom.

They can also show you how to use our onboard entertainment system and how to contact the cabin crew during your flight.

You can request a verbal seat orientation before your flight by completing this online contact form.

Accessible IFE - Subtitles, audio description, hearing loops & your own content

Onboard, you can dive into the movies, music and TV shows on our seatback entertainment, Vera - most of which has audio descriptions, closed captions and subtitles. 

We can also provide onboard neck loops which work in conjunction with the 'T' switch on a hearing aid. If you'd like a neck loop for your next flight, please contact our special assistance team.  

You're also very welcome to use your own entertainment devices like laptops or iPads.

Accessible Seating

Seat and cabin layouts vary depending on the aircraft and cabin you're flying in.  Our seat maps  include the locations of our moveable armrests and accessible toilets, and you can also contact our special assistance team to find the best seats for you, including Bulkhead seats. These are allocated on a medical priority basis within 24 hours of the flight departing. If you're flying Upper Class, be mindful that on some of our aircrafts you will need to stand or transfer into our onboard wheelchair while we convert it into a fully flat bed for you.

Schedule changes

Sometimes, we need to make operational changes (like aircraft swaps or departure times), which means seat numbers can never be guaranteed. If this happens to your flight, you may notice your seat numbers change.  You can amend them again through My booking , or speak to our special assistance team who will be able to check if there are alternative seats they can move you to. 

Manage my booking

Seating Supports

We allow a variety of seating supports to be used onboard our flights, please find below the supports which are approved for use on your Virgin Atlantic flight.

If you are looking to use a seating support, please let our Special Assistance team know ahead of your flight to ensure you have a suitable seat booked. 

If your seating support is not listed, please contact our special assistance team with the following information:

-      Manufacturer name

-      Model 

-      Dimensions of the seating support

We'll then check if the support is safe to use on our flights.

Seating supports which are approved for use on your Virgin Atlantic flight

-        Crelling Harness

-        The travel chair

-        Burnett Body Support

-        Carrot 3

-        Stabilo

-        Firefly To Go

-        Tomato Car seat

-        Contour 886

Accessible Toilets

There are accessible toilets on all our aircraft, which are equppied with grab rails, transfer chair and single/bifold doors. Their location varies from plane to plane, so do check the seat map to see where they are on your flight.

Our cabin crew will be happy to help you to and from the toilet using the onboard wheelchair. They can't assist you inside the toilet itself for hygiene reasons.

If you think you'll need further assistance once inside the toilet, please contact our special assistance team who'll be able to discuss your options with you in a discreet and tactful manner.

Food and beverages

Allergen policy & guidance.

We follow European and UK food legislation allergen guidance, we may be different from other countries. The allergens declared refer to ingredients only, and food may contain traces of allergens since they're processed on or with equipment that makes products that may contain allergens.

Because of that, we can't guarantee the absence of food allergen or peanut traces in our meals, onboard and in our lounges. You can get a list of food allergens contained in meals served on flights departing from the UK and US from your Cabin Crew.

Our suppliers are based all around the world, and not every country has the same legal requirements for providing allergen information. On flights to the UK, allergen labelling on pre-packaged items may not reflect all of the allergens required to be declared in the UK. For passengers flying from the US, we also adhere to the three additional nuts listed under US allergen advisory information.

Peanuts are never knowingly included in any of our meals onboard. However, our meals are not produced in a nut-free environment, so may contain traces.

All other nuts may also be served on our flights to other passengers as part of the menu ingredients and/or the snack service, in any cabin. We also can’t stop other passengers from bringing (or eating) their own food onboard, which may include nuts.

In view of the above, we strongly encourage your to take all necessary precautions to prepare for the possibility of inadvertent exposure.

We recommend taking the following precautions when travelling with an allergy.

- If you have an allergy that could result in an anaphylactic reaction you should carry your medication, such as antihistamines or an Epi-Pen, in your hand luggage. If you are prescribed an Epi-Pen we always suggest that you carry 2 of these in your hand luggage and ensure they are in date. 

- If you’ve had an allergic reaction within 30 days prior to your flight, please contact our special assistance team.

- During our preboarding announcement for special assistance customers, you are welcome to pre-board the aircraft so that you can wipe down your seat surfaces and tray tables. 

-  If we can’t meet your dietary requirements, we recommend you bring your own food onboard - our special assistance team can increase your hand luggage allowance for you to do so. We are unable to store your food in our onboard fridge, or heat any food items you bring with you. Please remember that any food you bring must align with security and immigration regulations regarding the transport of food into another country. 

- Our special assistance team can notify our cabin crew as to the nature of your allergies. 

- If requested, our cabin crew can make an onboard announcement asking for other customers to refrain from eating peanuts, but not for any other ingredient. 

- We can't alter any of the meals or ingredients served onboard our flights based on customer requests. We're also not able to control ingredients other customers may have brought onboard with them, or offer allergen free flights. If you have an individual concern regarding travelling with your allergy, please contact your treating physician before flying. 

Arrival at your destination

What to expect on arrival.

Upon landing, our cabin crew will notify you when it is time to disembark the aircraft. In most destinations we disembark customers from the front to the back of the aircraft. 

Due to this, we are not able to arrange priority disembarkation for any of our customers. If you’d prefer not to stand and wait to leave the aircraft, you’re welcome to remain in your seat until the other passengers have disembarked and then take your time to collect your belongings and leave the aircraft.

If you’ve arranged airport assistance including wheelchair assistance or an airport escort, the airport assistance team member will meet you at the aircraft door and will assist you through the airport into the arrivals hall. 

Wheelchair Assistance including own mobility aids

Upon arrival at your destination, we will return mobility aids to you at the aircraft door. Please do allow a short wait for these items to be retrieved as our ground staff will help to bring these to the aircraft door from the hold. 

If you’ve arranged wheelchair assistance, the airport assistance provider will be waiting for you by the aircraft door when you land. Please note, if there is any delay in the assistance provider arriving at the aircraft door, our cabin crew will let you know and may ask you to remain in your seat until the assistance is available for you. 

Customs and Immigration Hall

The customs and immigration halls across the destinations we travel to are operated by each individual airport. Due to this, we are unable to directly assist with helping a customer to fast track through this part of your journey of the airport. If you do need assistance with expediting some of the longer queues, we would suggest for you to speak to one of the airport officials in the customs and immigration halls who will try their best to assist you. 

Baggage Reclaim

Once you’ve gone through the immigration hall, you will enter the baggage reclaim area and will be able to retrieve your luggage. Lots of luggage does look the same, so please check the tags to ensure it is yours before you leave the airport. 

If you do need assistance reclaiming your luggage from the conveyer belt, please ask a member of the airport ground staff who will be able to assist you.

Connections

If you’ve arranged airport assistance including wheelchair assistance or an airport escort, the airport assistance team member will meet you at the aircraft door and will assist you through the airport onto your connecting flight. If you’d prefer to use your own manual wheelchair when connecting through to the airport, please do let our airport teams know prior to your flight, so that they can ensure it is tagged correctly and returned to you upon landing. 

If you are looking to bring an electric wheelchair and wish to use this during your connection, please do allow some additional time as this process will take slightly longer due to the careful manual handling of these devices. 

Futher assistance

Compliments and feedback.

Your feedback is vital to how we run things around here. Good or bad, let us know about your experience with us and we'll use it to make ourselves better. Click the link here to our compliments and feedback page

Compliments and feedback 

Delayed, lost or damaged Items

If your bags or checked in items have been delayed, lost or damaged please click the following link to our Baggage page where you can find out how to inform us of the incident  

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Pet transport

At Virgin Australia Cargo, we love welcoming our furry friends, scaly friends and everything in between for travel.

To check whether your animal is fit to fly, please review the information listed on this page, which includes important information on booking options, restricted breeds, brachycephalic travel restrictions, container requirements and lodgement processes

Pet and animal travel can be arranged via the listed Commercial Pet Transport Company below. Many of the providers offer varying levels of service which can include:

• Animal container hire (also known as crate hire).
• Door-to-door collection and drop-off.
• Kennelling services.
• Assistance with animal comfort stops.

Bookings for pet and animal travel must meet the following conditions:

• The domesticated animal must be presented in a container compliant with Virgin Australia and IATA requirements.
• After lodgement, the shipper (or owner) is contactable and available to attend the respective cargo facility for the animal’s welfare (on request).
• The animal is not a brachycephalic breed (refer to the relevant section below).
• Compliance with Virgin Australia Cargo’s Conditions of Carriage, as well as the information contained on this page.

Pets in cabin

Virgin Australia plans to introduce  pet-friendly flights,  pending regulatory approval, expected to launch within 12 months.

Small cats and dogs will be allowed on certain domestic routes, confined to designated rows and carriers under the seat.

Contact the Guest Contact Centre for more information at 13 67 89.

Restrictions

Our booking policies, designed to cater to specific pet breeds, allows for a seamless journey for all passengers. Your beloved furry companion's well-being is our top priority, ensuring a stress-free and enjoyable experience for all our passengers. For details on these restrictions, please read below.

Important information

Brachycephalic breeds.

While we love welcoming our brachycephalic breeds, there are specific welfare factors that need to be considered when travelling.  Brachycephalic anatomy can make it difficult for some of these animals to adequately thermo-regulate and oxygenate, making them highly susceptible to heat-stress.  To ensure your animal’s welfare is protected, Virgin Australia Cargo has special policies and requirements to ensure they are well looked after during transport (this includes cross breeds with the below animals).

The list of brachycephalic breeds includes, but are not limited to:

• Affenpinscher
• American Bully
• American Bulldog
• Australian Bulldog
• Boston Terrier
• Brussels Griffon / Griffon Bruxellois
• British / English Bulldog
• Dogue De Bordeaux
• English Toy Spaniel / King Charles Spaniel
• French Mastiff
• French Bulldog
• Japanese Chin / Japanese Spaniel
• Neapolitan Mastiff
• Pug (Chinese Pug, Dutch Pug, Japanese Pug)
• Shih-Zhu (Tsu) (Tzu)
• Tibetan Spaniel
• Valley Bulldog  
• Exotic Shorthair Cat
• Himalayan Cat
• Persian Cat

Our list of approved Commercial Pet Transport Company above are permitted to transport brachycephalic breeds on our aircraft (unfortunately direct bookings cannot be accepted with Virgin Australia Cargo). These providers are knowledgeable of the special transport requirements which relate to these vulnerable breeds and will be happy to assist with your travel arrangements.

Please note that brachycephalic breeds are not permitted on connecting flights on the same day, and will not be accepted for travel on flights departing between 09:00 and 18:00 (local port time).  Brachycephalic breeds will only be permitted for uplift between the following city pairs:

• Adelaide (ADL)
• Brisbane (BNE)
• Hobart (HBA)
• Melbourne (MEL)
• Perth (PER)
• Sydney (SYD)

Approved brachycephalic Commercial Pet Transport Company are noted in the list above.

Prohibited breeds

Please note that the following dog breeds (including crossbreeds) are prohibited from travel in compliance with the Australian “Customs Regulations 1956” and the “Environment Protection and Biodiversity Conservation Act 1999”:

• Czechoslovakian Wolfdog (Czechoslovakian Vlcak) 
• Dogo Argentino
• Fila Brasileiro
• Japanese Tosa
• Kunming Wolfdog (Kunming Dog)
• Lupo Italiano (Italian Wolfdog)
• Perro de Presa Canario (Presa Canario)
• Pit Bulls (including all sub breeds)
• Saarloos Wolfdog (Saarloos Wolfhound)

Domestic/non-domestic (cats) hybrids cannot be imported to Australia in accordance with the Environment Protection and Biodiversity Conservation Act 1999. Hybrid cats include, but are not limited to:

• Savannah cat, domestic cat (Felis catus) crossed with serval cat (Felis serval)
• Safari cat, domestic cat crossed with Geoffroy cat (Oncifelis geoffroyi)
• Chausie, domestic cat crossed with Jungle cat (Felis chaus)
• Bengal cat, domestic cat crossed with Asian leopard cat (Prionailurus bengalensis).

Animal limits per container

Generally, only one animal may travel per container.  However, there are a limited number of exceptions below:

• Dogs / cats – up to three animals can travel in the same container if they are all from the same litter, under 6 months old and under 14KG each.
• Four-legged domesticated animals – up to two adult animals of comparable size, who are compatible to travel and under 14KG each may be shipped in the same container. 
• Birds – Limits are in accordance with the International Air Transport Association (IATA) Live Animal Regulations (LARs).

Refer to the ‘animal containers’ section below for further requirements.

Prohibited ages

Unfortunately, we do not accept dogs and cats under the age of 8 weeks old for air cargo transport.

Weight limits

The total weight of the animal and the container must not exceed 65KG.

Pet transport companies

Our partnered transport companies, view full list of pet transport companies.

Your animal’s welfare is important to us.  If you are booking via a Commercial Pet Transport Company, we recommend you ask them to book your animal through Virgin Australia Cargo for a great pet travelling experience.

Please note that if you are sending non-domesticated animals, zoo animals, sea animals, endangered species or animals requiring a licence or permit, you or your Commercial Pet Transport Company will need to submit an  Exotic and Special Animal Request  form (prior to booking) to  [email protected] .

Pre departure process

Prior to lodging your animal at one of our cargo facilities please ensure you have completed our pre-flight checklist:

• For domesticated animals (i.e. dogs, cats, domesticated birds, etc), a copy of the  Domesticated Animal Acceptance Declaration  must be completed and presented at the time of lodgement (if your animal is being delivered by an animal transport specialist, they may complete this form on your behalf).
• For non-domesticated animals (account customers only), a copy of the  Exotic Animal Movement Request  form must be submitted and accepted by the Cargo Control Centre prior to travel.  Requests must be submitted to  [email protected] . A copy of the  IATA Live Animal Acceptance Checklist  will also need to be completed and presented at the time of lodgement.
• Reviewed and complied with the booking and pre-departure requirements.
• Crosschecked the location of the departure cargo facility, as well as the latest animal (AVI) acceptance time (this is generally 90 minutes prior to departure at most locations).
• Have a copy of your Air Waybill number and photo ID ready to present on arrival at the departure cargo facility.  The Air Waybill number will be provided to you by your Commercial Pet Transport Company or Virgin Australia Cargo at the time of booking.

Pre departure requirements

Veterinary certificates, bio-security requirements, animal containers, items allowed.

Please note that you will be required to present a veterinary certificate to Virgin Australia Cargo when dropping off your animal at the cargo shed, if one of the following conditions apply (certificate must be issued within 14 days of travel):

• Animal is pregnant
• Animal is sick or injured
• Between 8 and 12 weeks of age (applicable to dogs and cats only)
• Older than 12 years of age (applicable to dogs and cats only)

While we do not require veterinary certificates for animal sedations, Virgin Australia does not recommend sedating your animal for travel. If you wish to sedate your animal for travel, you should contact your vet for expert advice. Virgin Australia does not take responsibility for any consequences as a result of sedation.

If your animal is jetting off interstate to Tasmania or Western Australia, you will need to comply with the respective biosecurity and worming regulations linked below.  This includes animals transiting on connecting flights via airports located in these states.  Please ensure you securely attach any required paperwork or evidence to the top of the animal container, prior to lodging your animal (clear tape is recommended).

Tasmania:  https://nre.tas.gov.au/biosecurity-tasmania/biosecurity/importing-animals/animals-that-can-be-imported-with-entry-requirements

Western Australia:  https://www.agric.wa.gov.au/importing-animals/importing-pets-western-australia-including-cats-dog-reptiles-frogs-insects

The size of your animal’s container is very important for their welfare.  It is your responsibility to provide a container for your animal’s travel which complies with the standard required by Virgin Australia and the IATA LARs.  If your animal does not have a travel container which meets our requirements or is not the right size, we may refuse to accept your animal for transport.

If you have booked directly with Virgin Australia Cargo and require assistance, please contact a Commercial Pet Transport Company.

If you are securing your own container, we recommend sizing up your animal in accordance with the instructions on the  IATA regulations  website.

• Your pet must be able to stand with their head up unrestricted by the container
• Your pet must be able to turn around freely within the container
• Your pet must not exceed the maximum rated animal weight for the container (if supplied).

Additionally for four legged animals, the container must:

• Have adequate ventilation
• Have a water bowl or receptacle affixed to the container
• Have escape proof hinges and latches and be adequately locked
• Be in good repair and strong enough to withstand damage and ensure the pet cannot escape
• Be made of wood or a polypropylene material^ (wire containers are no accepted)
• Be lined with absorbent material and designed so that no water or excreta can escape
• Not have any wheels attached
• Not be designed to collapse
• Two-part rigid plastic containers must have the top and bottom (or side) parts secured by screws or nuts and bolts (not plastic clips)
• Be compliant with the fleet compatibility section below

^Note: Powerful and strong animals which can break through plastic are required to travel in a metal or wooden container as set out in the  IATA regulations  (i.e. CR-82 crate).

For the transportation of birds, the container must meet the IATA LAR regulations for the specific species and comply with the following:

• Front of the container must be covered in welded wire mesh and sloped to provide extra ventilation (must comprise 75% of frontal area)
• Interior of the container has no sharp edges
• Wooden perches provided for all perching species
• For small birds, a float, sponge or similar material is in the water tray (if filled with water)
• Not be designed to collapse.

Fleet compatibility

Whilst most Virgin Australia services are operated by our Boeing 737 fleet, it’s important to check your animal container is compatible with the booked aircraft type.  Please note that the measurements below are provided as a guide only (exact dimensions may vary).

Finally at the time of lodgement, please ensure you comply with the following requirements.

With the right preparation, travelling with your pet can be a great experience for all concerned - but it is important to be well prepared.

Watch our video for some handy hints to get your pet ready for their flight.

Refusal of carriage

In accordance with the Cargo Conditions of Carriage, Virgin Australia reserves the right to refuse the carriage of your animal. This can include, albeit not limited to:

• Airline operational requirements
• Animals displaying aggression and visible signs of cage chewing
• Non-compliance with VA travel requirements
• Container compliance with VA requirements and IATA regulations
• Incomplete paperwork
• Incorrect information provided at the time of booking
• Non-compliance with directions provided by Virgin Australia Cargo staff and contractors
• Safety and security reasons

Enroute tracking

If you would like to check the status of your animal’s transportation, please enter your Air Waybill (AWB) number into the tracking section on the  VAC Portal .

If you are an existing VAC account holder, you can also subscribe to cargo movement messages for your specific Air Waybill though the Portal.

View the latest Virgin Australia flight status information .

Animal collections are generally available 30 minutes after the aircraft’s arrival time at the respective Virgin Australia Cargo collection point.  Please refer to our list of cargo facilities for more information.  On arrival, you will require your Air Waybill (AWB) number and photo ID to collect your animal.  If you are running late to collect your animal, please contact your local cargo facility in advance.  Animals not collected within 90 minutes of arrival may be handed over to an animal transport specialist at the owner’s expense. When you are collecting your animal, we advise that you open animal containers with caution as pets are often extremely excited to see you.  As such, it is very important to quickly clip the lead on or secure your animal as appropriate.

General FAQs

What happens to my pet during a disruption.

Our priority is to safely and securely transport your pet from Point A to Point B.

However, due to the complex environment surrounding airport operations, there may be instances where our flight operations are subject to unforeseen disruptions such as adverse weather activity.

Your pet will be moved to a shaded, well-ventilated area and frequently monitored if disruptions do occur.

If the delay exceeds greater than 2 hours or if we are unable to accommodate your pet on another service on the same day (including, but not limited to cancellations and or missed connecting flights), our team will contact you to organise an alternative option of travel.

What happens if my animal soils the crate?

For most pets, we recommend not feeding them for at least eight hours prior to travel (avoid an upset stomach).  It is also important they have ample time to go to the toilet before travelling.  

Animals will not be loaded onto an aircraft if the crate has been soiled.  For safety reasons, our airline staff and contractors are not permitted to take animals out of their container.  In these situations, we may require either yourself (if booked directly with Virgin Australia Cargo) or your Commercial Pet Transport Company to clean the container before re-accepting the animal for departure.  In the event this arrangement cannot be made in a timely manner, we may call out an Commercial Pet Transport Company on your behalf to clean the crate and this may be charged back as an additional amount.

What will be my pet’s experience when travelling in the cargo hold?

We will endeavour to maintain the temperature in the cargo hold to be consistent to the temperature experienced in the passenger cabin.  The lighting will also be dimly lit to maximise your pet’s level of comfort.

Please note that your pet maybe exposed to high levels of airport operation noise whilst waiting to be loaded into the aircraft hold.

Below is a summary of the animal checklists and forms listed on this page.

• Domesticated Animal Acceptance Declaration
• Exotic Animal Movement Request Form
• IATA Live Animal Acceptance Checklist

We look forward to welcoming your animal onboard soon.  Remember if you have any questions, please don’t hesitate to reach out to your animal transport specialist, or Virgin Australia Cargo (if booked directly).

P:  13 82 87

E:   [email protected]

Get in touch +44 (0)1725 551124

Virgin Atlantic Pet Travel

• Air New Zealand
• British Airways Pet Travel
• Qantas Airlines Pet Travel
• Singapore Airlines Pet Travel
• Which Airlines Carry Pets?

Virgin Atlantic is a British airline, owned by Sir Richard Branson and Singapore Airlines. They accept cats and dogs only (with the exception of breeds listed under the Dangerous Dogs Act and most snub nosed pets). Your pets are allowed on the flight when transported in the hold, a ventilated and pressurised part of the aircraft.

Pets on flights must be pre-booked with Virgin Atlantic, which can be arranged by the knowledgeable team at PetAir UK.

As with every pet flight, your pet will need the correct documentation depending on where your pet is travelling to. The requirements for each country are different and can be quite complicated, so please do contact the team at PetAir UK and we will be able to advise you or have a look here .

Virgin Atlantic pet travel needs to be booked a minimum of 7 days before departure, and for flights to South Africa, Dubai and Australia bookings need to be made through IPATA agents, such as PetAir UK.

Virgin Atlantic transport pets into the UK, to the USA and other locations around the globe. Each country has its own regulations on importing and exporting pets, which can be found here.

There are strict regulations on pet travel crates which need to be met before the pet is allowed on the flight, such as dimensions, water supply and material.

Virgin Atlantic fly to destinations worldwide, so you are sure to find your perfect flight. PetAir can take care of everything so your furry friends can join you in these locations.

PetAir UK have ample experience in Virgin Atlantic pet travel, our priority is getting your pets there securely and comfortably.

Questions on taking pets on Virgin Atlantic? Call our experts on 01725 551124.

We just wanted to say thank you so much again for everything – we are so grateful for how seamless everything went and couldn’t be more happy having Leo with us safe and sound.

Blue & Belle in Florida

Amazing from start to finish ! Travelled with my 2 Doberman : Blue 11 month & Belle 2 years . The kennel pick up prior to our long haul flight (London – Miami) was perfect , the custom build crates were perfect , and the Miami kennel that picked the dogs up from customs was...

Toby to Orlando

He is doing great thank you. He’s been on lots of walks already and already made some doggy friends 🙂 I haven’t yet taken one of us reunited however I do have some of Toby enjoying the pool life in the Florida sunshine….

Our team cares for your pet as much as you do.

From our Pet Transport Services team, who specialize in making all the travel arrangements for your pet, to our Pet Handlers, who care for your pet during the travel process – we all love your furry family member !

Get a pet travel quote  

Why choose pet express for your international pet transport service, caring team.

Caring for your pets is our job, and we put the welfare of your animals above all else, always. Pet safety is always our top priority. But we also care for you. We’re here to answer your questions, support your decisions and make sure you feel comfortable and confident in our pet shipping service at all times.

Family-Owned & Operated

We’re a family – owned and operated company, and we take that family approach into our care for you and your pet’s journey. When you work with us, you and your furry friends are family.

Highly Knowledgeable

Whether it’s juggling veterinary protocols, understanding the quarantine requirements of countries worldwide, or ensuring your pet has access to food and water while they travel, we have the information you need. We make the entire pet shipping experience hassle-free and are dedicated to transporting your family safely right to your front door. 

Solutions-Focused

We find solutions, not problems. Our pet shipping services are comprehensive and suitable for any big trip. We’ve transported pregnant pets, handled breed restrictions, dealt with cancelled flights and managed it all through a global pandemic. We have a ‘make it happen’ attitude because we know how important your pets are to you.

Industry Experts

International pet transportation is constantly changing, even more so now. We keep abreast of all the most recent regulations, airline protocols and individual country requirements to ensure your pet arrives at its destination happy and well.

Caring Partners

We wouldn’t leave your pet transport needs with anyone who wasn’t as caring and supportive as we are ourselves. We’ve chosen to work with only the best industry partners, such as Canine Companions for Independence.

We are the pet transport people.

Since 1978, our pet transportation business has been trusted by families to safely relocate their pets all over the world.  We are a family-owned and operated business that believes that the pets who move with us are very special, and so are our values: we love pets, we are the experts in pet transport, we are genuine when it comes to our knowledge and care, and we strive to exceed expectations.

How pet transport services work

Pet Express can take care of the entire process and provide a pet shipping service that is stress free – for both owners and pets!

Book a Travel Crate

We can provide the correct size crate to keep your pet safe & happy.

Get Pet Itinerary

A broken down itinerary of your pet’s travel and shipping information.

Pet Fit to Fly

Your pet is given the all clear by one of our partner vets to take off.

Time to Fly

We take care of pickup, accommodation and transport to your destination.

Wherever Your Pet Needs to Go, We’ll Get Them There

Moving your beloved pets can be emotional and confusing, especially when every country has their own set of rules and regulations. We transport pets cross country or anywhere in the world. And whether they’re going to Sydney, Australia, Florida, USA, or London, UK, we always ensure the process is smooth and seamless for both you and your multiple pets, no matter where you need them to go.

United Kingdom

New zealand, is it safe for pets to fly.

Air travel is as safe for pets as it is for people. Airlines have staff that are trained in pet shipping and who will care for your beloved pet on their journey. And, of course, we take care of everything to ensure your pet has a happy and safe journey.

Where does my pet travel on the plane?

Where can i get a strong, comfortable travel crate, how much will it cost to relocate my pet, will my pet have to stay in quarantine, what we’re talking about on the blog.

Our entire team are pet owners as well as pet relocation specialists . So, when we say that we live and breathe pet relocation, we really mean it.

On the blog, we write about location relocation requirements, how to keep your pet healthy and happy during their pet transport service and everything in between. Check it out.

Read Our Most Popular Blogs

The Specialists in Cat and Dog Transport Services

Experience makes all the difference when taking part in dog or cat shipping. International destinations (and Hawaii) have rules and restrictions that must be adhered to. Using our experienced pet transport service knowledge of dog and cat breeds and sizes, airline restrictions and direct routing (even through COVID changes), we make sure your pet arrives happy and well at their new home. We’ll even transport them right to your front door.

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Traveling with your dog or cat

Traveling with other animals.

Find tips for traveling with pet birds, exotics, horses, fish, and other animals.

The information contained in this section is supplemental to Transporting Animals - Basic Requirements and Considerations and Basic Timeline for Interstate and International Travel with Animals , which apply to all animal species. In addition, please review the following AVMA resources, which were designed with you and your pet in mind.

• Relocating pets for adoption
• Travel Certificates for Pets and Livestock (video)
• Traveling with Your Pet (video)
• Traveling with Your Pet FAQ
• Traveling with your pet (brochure available in English and Spanish )
• 11 Things You Can Do to Make Travel Safer for You and Your Pet
• Pets in Vehicles
• Hot Cars and Loose Pets
• Short-nosed Dogs and Air Travel (FAQ)

Know the requirements and restrictions for transporting dogs and cats

Countries, territories, states, and even public modes of transportation have requirements and restrictions on transporting animals. The regulations help protect people, animals, and ecosystems by guarding against the spread of dangerous diseases, pests, and invasive and injurious animals. Most likely, a certificate of veterinary inspection (CVI) will be required by the authorities at destination. It is your responsibility to get this information from the authorities of your destination well in advance of travel so that you can plan accordingly, including considering alternatives to transporting the animal(s).

Be aware that some countries and states may require your pet to be placed in quarantined upon arrival (e.g., according to Hawaii’s law for dogs and cats, quarantine may be up to 120 days).

The chart below will help you find the rules and regulations that impact you and your pet. In addition, the International Pet and Animal Transportation Association may be able to assist you with your pet’s international travel.

Virgin Atlantic Emotional Support Animal (ESA) and Psychiatric Service Dog Policy

If you are hoping to travel with your emotional support animal (ESA) or assistance dog, it’s likely that you have many questions about how to travel with your ESA and what the laws and airline regulations are relating to assistance animals. 

Not all airlines have the same policies about emotional support animals, so it’s worth reading up on the specific policies of each carrier before you make travel. For example, some airlines may require your assistance dog to have an identification card or a pet passport. Some airlines may prohibit certain species or breeds from traveling, or have rules about the size of animals permitted in the cabin. Most importantly, you’ll want to brush up on the difference between emotional support animals and psychiatric service dogs (PSDs), as this will have a significant bearing on whether your assistance animal will be allowed onboard. 

You may have heard about changes in the U.S. Department of Transportation's rules on traveling by air with emotional support animals. If you're scheduled for an upcoming Virgin Atlantic flight, you may be concerned about updates to Virgin Atlantic’s ESA policy. In this guide, you'll learn about these changes, plus what you need to know about traveling with a psychiatric service dog in an aircraft cabin. Whether you have questions regarding airport policies, direct bookings for a dog listed as an ESA or PSD, or a special assistance team to help you transport your animal companion, we’ll point you in the right direction to find the answers you need.

Do I Qualify For A Psychiatric Service Animal Quiz

1 in 5 Americans experiences mental health illnesses, disorders, or illnesses. A Psychiatric Service Animal can be instrumental in helping people manage such mental health challenges.

The Bottom Line:

• Does Virgin Atlantic Still Accept ESA Letters? Unless your emotional support animal is also a service dog, it cannot travel with you in the cabin as a service animal. An ESA letter will not change this. ‍
• What Is a PSD Letter? Psychiatric service dogs can travel in the cabin as service animals with the proper documentation, which is typically provided by gate agents at the airport To become a psychiatric service dog, a dog must undergo specialized training related to its handler’s psychiatric need. This will allow your dog to remain well-behaved and ready to assist in public environments. A PSD letter is often provided to affirm one’s need for a PSD, however, this document does not mean a dog is now recognized as a PSD. Specialized training is still required. 
• How Do You Get a PSD Letter? To get a PSD letter, you must schedule a consultation with a qualified professional. A licensed mental health professional certified to practice in your state must issue the letter on official letterhead. ‍ This will qualify you as legally protected to travel with a fully trained service dog.
• How Do You Qualify for a PSD Letter? The mental health professional will review your history and determine whether you have a qualifying disability and a legitimate need for a PSD. ‍
• How Do You Get a PSD? One can purchase an already trained service dog or train their own pet to become a service dog. In-person psychiatric service dog training sessions are available in many cities. Pettable also offers an online guided psychiatric service dog training program that allows you to train your own psychiatric service dog at the pace that works best for you.
• How to Get Started? Take Pettable’s 3-minute quiz!

Pettable uses your responses to our quiz to find a compatible mental health professional who can help you with your PSD needs.

Recent Changes to Virgin Atlantic’s ESA Policy

The United States Department of Transportation (DOT) amended its rules on emotional support animals in December 2020. Effective January 2021, the DOT no longer classified ESAs as service animals. The new rules also define a service animal as a "dog that is individually trained to do work or perform tasks for the benefit of a person with a disability."

Similarly, Virgin Atlantic's emotional support animal policy has also changed for flights departing from or arriving in the United States. The airline permits assistance and guide dogs to travel in the cabin with their human guardians. The policy requires passengers with assistance dogs to complete the DOT Service Animal Air Transportation Form for US travel. Travelers on flights lasting eight hours or more must also fill out the DOT's Service Animal Relief Attestation Form .

The animal must be classified as a service dog to travel with you in an airplane cabin. For this reason, Pettable no longer offers ESA travel letters, as they will not be accepted by the airline. Instead, you will need an official psychiatric service dog letter documenting that you have a qualifying disability and need the animal to travel with you. If you meet the criteria, Pettable can help you get a PSD letter . From there, you can train your pet to meet the training standards of a service dog or purchase a trained service dog to accompany you when traveling. .As of October 2022, service dogs are the only animals allowed in the cabin with passengers. To bring your assistance animal on your flight with you, you must follow Virgin Atlantic's pet policy. 

It is also important to note for those traveling to the UK that the Pet Travel Scheme (PETS) allows cats, dogs, and ferrets into the UK without quarantine. However, you will need the proper documentation, such as an EU official veterinary certificate signed by a veterinarian involved in the scheme.

How To Get Your Legitimate Psychiatric Service Dog Letter & Train Your Own PSD With Pettable

Pettable offers a fast and convenient method for obtaining a psychiatric service dog letter and training your own psychiatric service dog.

Typically, anyone in need of a PSD letter would have to contact a mental health professional to set up an in-person appointment to be evaluated. During this appointment, you would be asked about specific things related to your mental health and why you need a PSD. The LMHP would then decide whether or not you need a PSD based on this information. 

Using an online platform like Pettable simplifies the process and removes any potential delays in getting your PSD letter Essentially, there are just three easy steps to get a PSD letter with Pettable. You'll first complete a short quiz asking for the necessary details: when and why you need your letter, what type of animal you have, and your state of residence. After we've recommended a Pettable therapist, you'll contact this professional for a short consultation. If you're determined eligible for a PSD letter, you'll receive it from your therapist in as little as 24 hours. It is important to note that a PSD Letter is not required for airline travel, however, you will typically be provided with a PSD Letter that affirms your need for a service dog due to psychiatric reasons. What is required is the completion of DOT forms confirming that your dog has completed a qualified psychiatric service dog training program, such as that offered by Pettable .

Complete Our Assessment

First, you will fill out a short assessment so that we will have a better idea of your situation and specific psychiatric needs. Then you will choose the package that best meets your psychiatric service dog need, such as travel, housing or mental health care. 

Consult With a Therapist 

You will be matched with a licensed mental health professional for a live consultation. During this meeting, you will complete a mental health evaluation to determine if you have a condition that qualifies for a PSD, such as PTSD, bipolar disorder, anxiety or depression.

Get a PSD Letter & Access to PSD Training

If the licensed mental health professional concludes that your psychiatric health would benefit from the presence of a psychiatric service dog, they will write a legally recognized PSD letter. If you need your letter urgently, you’ll have the option to receive your letter within 24 hours of your consultation, excluding California residents.

The next step in the process is to train your dog through a psychiatric service dog training program, such as the one offered through Pettable. Over the course of several video-based training modules guided by certified professional PSD trainer Lisa Gallegos, CPDT-KA, your dog will learn the responses necessary to react in the event of a mental health emergency, as well as the obedience needed to remain well-behaved in public settings. 

We care deeply about making sure that our customers are completely satisfied with our services If Pettable’s PSD Training program does not work for you, we will refund the entirety of your purchase.

What Is the Air Carrier Access Act (ACAA)?

Enacted in 1986, the Air Carrier Access Act made it illegal for air travel providers to discriminate against people with disabilities. Moreover, the ACAA required that air travel be made accessible. Airlines must provide accommodations such as accessible restrooms and movable armrests, plus assistance with boarding, disembarking, and making connecting flights. The law covers related topics such as mobility aids, assistive devices, and service animals. Airlines may not charge extra for these basic accommodations. A key change to the ACAA was enacted in January 2021, with emotional support animals no longer considered service animals. However, the ACAA clearly states that a psychiatric service dog is a service animal and may not be treated differently from other service animals. Passengers who want to bring a service animal onboard should be prepared to complete the DOT’s forms relating to its training and behavior.

In addition to the ACAA, disabled passengers should also know about the Bill of Rights for Disabled Passengers . This bill of rights includes ten legal protections that U.S. airline passengers enjoy. The bill of rights does not expand or restrict any disability rights but summarizes existing law. 

Emotional Support Animals Under the ACAA

When the ACAA was passed in 1986, it permitted service animals specifically trained to assist people with disabilities. In 2003, the DOT began allowing emotional support animals to travel inside aircraft cabins. This was a positive development for people who need ESAs due to mental, emotional, and cognitive health challenges. An ESA's presence and companionship may alleviate distress for individuals dealing with ADHD, anxiety, autism, bipolar disorder, OCD, PTSD, schizophrenia, and similar conditions.

The DOT's 2003 policy change did not limit the types of animals that could serve as ESAs. Unique challenges arose as airlines tried to accommodate ESAs of all shapes, sizes, and species accompanying their passengers. While most airlines no longer accept ESAs in airline cabins, they permit psychiatric service dogs. Along with your completed Department of Transportation forms, a PSD letter from Pettable can supply valuable documentation as you travel with your assistance dog on Virgin Atlantic and other airlines.

What Is the Difference Between an Emotional Support Animal and a Psychiatric Service Dog?

​​ESAs and psychiatric service dogs can relieve emotional or psychological distress for people with disabilities. However, they serve somewhat different roles and often have significantly different training. ESAs help their owners through their calming and supportive presence. On the other hand, psychiatric service dogs have been trained in specific assistive tasks such as retrieving medication, spotting the signs of an impending panic attack, prompting others to give the person space, and applying comforting pressure to the body during a manic episode.

Besides assistive task training, psychiatric service dogs must also be calm and well-behaved. A PSD receives obedience and situational behavior training like any other service animal. With proper training and confident temperament, PSDs help their clients navigate public spaces and carry out activities of daily living. The Americans With Disabilities Act of 1990 addresses other details concerning service animals.

Another significant difference between ESAs and psychiatric service dogs is their right to be in public and private spaces. Because ESAs are not service dogs, their handlers must follow the pet policies and rules of any private businesses or public spaces. Psychiatric service dogs are service animals, so they are allowed in "no pet" areas to remain with their handler. 

Other Virgin Atlantic Animal Policies to Know

Virgin Atlantic’s pet policy applies if your ESA does not meet the criteria to be considered a psychiatric service dog. According to Virgin Airlines policies, you must get an agreement from the airline to travel with your pet. You must also make advance arrangements for your pet to be booked to travel in cargo. 

There are some important details to note about how to transport pets traveling on Virgin Atlantic flights: fees, pet carrier size guidelines, prohibited breeds, and more.

Virgin Atlantic's Pet Fees

Virgin Atlantic does not post its pet fees on its website. These fees are based on the dimensions of your pet's carrier. You can contact Virgin Cargo for more information.

Virgin Atlantic's Breed Restrictions

Per Virgin Atlantic pet policy, pets cannot travel in the cabin. Instead, pets travel in the hold's secured, heated, and air-conditioned compartment. For this reason, the airlines do not permit brachycephalic breeds that have flatter faces with snub or pug noses, making breathing more difficult and increasing the risk of overheating. Specific species prohibited by Virgin Atlantic include Persian cats and English bulldogs. Additionally, per the UK's Dangerous Dogs Act, the airline does not accept bookings for Pit Bull Terriers.

Virgin Atlantic's Pet Carrier Size Requirements

Virgin Atlantic's minimum size for pet carriers is 71L x 52W x 54H centimeters. Your pet's transport must offer enough room for the animal to stand up, turn around, and lie down. There must be at least 5 centimeters of space between the top of your pet's head and the roof of the carrier. The airline specifies a few additional requirements for each pet carrier:

• Wood or hard plastic construction
• Secure locking mechanisms
• Rigid and non-collapsible
• No opening roofs or grills
• Ventilation on all four sides
• Leak-proof bases
• Hinged or sliding doors

Virgin Atlantic also requires a water dish attached to the inside of the pet carrier's door. Each carrier must have soft, absorbent material on the bottom.

Virgin Atlantic's Travel Requirements

Virgin Atlantic recommends booking pet travel at least seven days before your departure date. The airline offers pet travel to and from a limited set of destinations. There may be date and time restrictions on when your pet can travel on its aircraft. These can change without prior notice, so check with Virgin Atlantic Cargo's pet booking service for additional details.

If the necessary documentation is not filed before your flight, your pet will not be allowed to fly with you. It would be beneficial for you to sort it out as soon as possible in case any issues pop up. The aircraft will have limited space for pet cargo, and there may not be availability for your animal if you're too late.

Pets can travel in and out of three UK airports: Manchester, Heathrow, and Gatwick. Virgin Atlantic does not book flights for pets landing in or departing from these locations on Saturdays or Sundays.

International

Pets cannot fly from Hong Kong to the United Kingdom but can travel from the United Kingdom to Hong Kong. Pet air shipments to and from South Africa must be handled by a member agent of the International Pet and Animal Transport Association. Contact Virgin Cargo Caribbean for pet shipments to and from Antigua, Barbados, and St. Lucia.

Virgin Atlantic flies to and from a small group of US locations: Atlanta, Boston, Los Angeles, Miami, Newark, Orlando, San Francisco, and Seattle, plus John F. Kennedy International in New York and Dulles International Airport in Washington, DC. No weekend pet travel is available for these destinations. Additionally, pets cannot fly out of Miami or Orlando between June 1 and September 30.

Pettable's Tips on How to Fly with Your ESA and Psychiatric Service Dogs

Traveling with your ESA and psychiatric service dog can be stressful and frustrating. Here are some tips to ensure your travel is comfortable and safe for everyone involved – animal or human!

Limit Food and Water Intake Before the Flight

To avoid discomfort, time your dog's last pre-flight meal around four to six hours before your departure. You can continue giving your dog water, but offer one final potty break before leaving for the airport.

Exercise Your Dog Ahead of Time

Extended playtime with your dog can help with expelling excess energy. Your dog should be calmer than usual while you're together on the airplane.

Be Courteous and Respectful

When you arrive at the airport, remain courteous and cooperate with security personnel. Be ready to present documentation and keep your service dog under your control at all times.

Check with Your Vet

Even if you follow all of the rules set by Virgin Atlantic, your ESA or service dog may not be in good enough health to fly. 

ESAs may experience anxiety or distress from being in cargo, so check with your veterinarian to see whether they’re robust enough to travel this way. Although there are fewer concerns about service animals, as they are permitted to travel in the cabin, your service dog should be trained to behave calmly in unfamiliar spaces and around unfamiliar people in close proximity.

Make Sure Your Dog Is Used to the Crate 

If you are traveling with an emotional support animal who is not certified as a psychiatric service dog, they will most likely need to travel in cargo. Getting them used to their pet carrier or crate in advance will reduce the likelihood of your pet or ESA experiencing distress during the flight.

Frequently Asked Questions About Virgin Atlantic Airlines ESA Policy

Flying with your ESA can mean many airline regulations, whether or not you have to pay pet fees, and caring for your ESA during the flight. We’ve covered some frequently asked questions and answers for those looking to travel with their ESA.

Do service dogs fly for free on Virgin Atlantic?

The airline's website does not explicitly mention fees for flying with an assistance dog. You can confirm this by contacting its Special Assistance Team and asking about alternative arrangements, accepted breeds, required training and documentation, etc.

Does Virgin Atlantic allow ESA dogs?

Your ESA must be documented as a service animal to travel in the aircraft cabin with you. Psychiatric service dogs meet this requirement, but make sure to complete the required Department of Transportation forms and get a valid PSD letter

Can Virgin Atlantic deny my ESA?

Because the airline only allows service dogs in its aircraft cabins, ESAs without service animal documentation fall under its animal travel policies and are regarded as pets Thus, you will need to follow the same procedures as you would with any other pet, including having them travel in the aircraft hold. 

Which airlines are still allowing ESA dogs?

While most international and US domestic airlines no longer grant special privileges to ESAs, you’ll find some airlines that allow ESAs . Domestic providers that allow emotional support animals include Latam Airlines, Volaris, and WestJet. International carriers include Air France, Asiana Air, China Airlines, KLM, Lufthansa, and Singapore Air. However, airline policies are constantly under review, so it’s best to check with each airline to find out the most up-to-date policies and restrictions.

Can my dog sit on my lap during a flight?

Your assistance dog cannot sit on your lap during your flight. Per the airline's rules, your dog must be equipped with a safety harness while on the plane. The Animal Reception Centre also recommends bringing your service dog an absorbent mat on your flight. Upon arrival at the airport, the Animal Reception Centre is your go-to for all questions regarding traveling with pets or service animals.

Can you buy your dog a seat on a plane?

Generally, most airlines will not allow you to buy another seat to have your animal fly in-cabin with you, especially with ESAs being considered pets. Regardless, purchasing another seat is more expensive than boarding your animal appropriately. 

Can my ESA fly in-cabin with me if I have an ESA letter?

No. Even if you have an ESA letter signed by a mental health professional, the airline will not allow ESAs to travel in-cabin with their handlers. This is a major difference between ESAs and PSDs.

How stressful is it for dogs to fly?

This largely depends on the dog, its temperament, and what kind of training it has completed before flying. If you are concerned that your dog will not be able to handle flying, check with your vet to see if there is anything you can do to make the dog more comfortable.

How do dogs go to the bathroom on a plane?

You will be expected to provide absorbent pads in the carrier, both for animals in cargo and for service dogs in the cabin. It’s a good idea to make use of pet relief stations in the airport before boarding. 

Need to fly with your service animal? Access PSD training from Pettable today!

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Virgin Atlantic Pet Policy

The Virgin Atlantic pet policy is as follows: July 2020: Virgin Atlantic is unable to take pet bookings at the moment. Pets are not accepted in the aircraft cabin. All pets travel in the cargo hold, which is heated and air-conditioned just like the cabin. Virgin Atlantic can only accept cats and dogs. However, snub or pug nose breeds like Pekingese or Persians, or any dog listed under the Dangerous Dogs Act are not accepted. Virgin Atlantic will not accept any pets who are under sedation. Pets can fly to and from the following destinations: Atlanta, Antigua, Barbados, Boston, Dubai, Hong Kong, JFK, Johannesburg, Los Angeles, Miami, Newark, Orlando, San Francisco, Seattle, St Lucia, and Washington. Virgin Atlantic doesn’t offer pet travel for all of destinations all of the time. There is no pet transportation on flights leaving the UK on a Saturday or a Sunday, for example. Taking a pet to a foreign country involves preparation and planning far in advance of your departure date. Requirements for pet travel to a foreign country are set by the destination country. If you are you traveling to another country and bringing along your pet you’ll need to meet the animal health requirements of the country you are visiting. More information on the Virgin Atlantic pet policy

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Traveling with Pets

Starting August 1, 2024 at 12:01AM ET, new rules go into effect. Use the DogBot below to determine what rules apply to your dog based on the dates of travel and where your dog is traveling from.

Photo Credit: Audilis Sanchez, CDC

Taking your dog or cat on a flight abroad? Make sure you have your pet’s documents when traveling internationally and returning home to the United States. Leave yourself plenty of time before the trip to take care of your pet’s required medical care and paperwork. Remember to start the process early.

First Stop—Your Vet’s Office

If you are traveling internationally, tell your veterinarian about your plans as soon as possible. Together, you can make sure your pet is healthy enough to travel and meets the requirements for your destination country  and for your return to the United States. Requirements may include

• Blood tests
• Vaccinations
• Microchips for identification
• Health certificates

Airlines and countries often have different requirements, so make sure you know what the specific ones are.

Research How to Fly with Your Pet

Talk to your vet about your travel plans and your dog’s rabies vaccination. Photo credit: David Heaberlin, CDC

Give yourself plenty of time to do your homework before your trip. A great place to start is the Pet Travel website  of the US Department of Agriculture’s Animal and Plant Health Inspection Service (APHIS).

Different airlines have different rules about whether and how a pet can travel. Depending on the airline, your pet may be able to travel on your flight either in the cabin or in the cargo hold. Confirm this ahead of time with your airline.

On airlines that allow pets to travel, only small dogs and cats that can fit in special carriers under the seat are allowed in the cabin. Their owners must care for them during any layovers. Some airlines may not allow them in the cabin and will transport them as cargo in a heated and ventilated hold. Cats and dogs may travel and rest better this way, since it is quieter and darker, according to the International Air Transport Association.

Research how to fly with your pet. Photo credit: Misty Ellis, CDC

Another way for your pet to travel is on a separate flight as an air cargo shipment. If this is your preference, or a requirement based on your dog’s size or the destination country’s rules, then get your pet used to the shipping kennel ahead of time. Make sure the door latches securely to avoid any mishaps in transit. Ask your veterinarian for advice about when to give food and water. If a pet is traveling as an air cargo shipment , you must make arrangements for pickup at the final destination.

Some US carriers don’t allow pets to be shipped between May and September, the hottest months for animals to travel in the Northern Hemisphere.  No matter what time of year, safety is always a concern when pets travel by airplane. If absolutely necessary for a dog or cat to travel in cargo, it must be in a sturdy container with enough room to stand and sit, to turn around normally while standing, and to lie down in a natural position. For more information, visit the US Department of Agriculture pet travel website .

When waiting for a connecting flight, you may have to care for a pet traveling with you in the cabin, while the airline staff or ground handlers care for a pet traveling in cargo. Check with your airline(s) beforehand to see what is required.

Consider Your Pet’s Comfort

Consider your pet’s comfort when traveling. Photo credit: Misty Ellis, CDC

Loading and unloading can be the most stressful part of travel for animals. Consider these tips:

• Get your pet used to its carrier before the flight.
• Purchase flights with fewer connections or layovers.
• Pick departure and arrival times to avoid extreme heat or cold. For example, planning a nighttime arrival to a hot destination may be better for your pet.
• Consult with your veterinarian. The International Air Transport Association discourages the use of sedatives or tranquilizers because they could harm animals while in flight.
• Walk your pet before leaving home and again before checking in.
• If your pet is allowed in the cabin, check in as late as possible to reduce stress.
• If your pet will be transported as cargo, check in early so it can go to the quiet and dimly lit hold of the plane.

Cruise Ships and Travel by Sea

Different cruise ships have different rules about whether a pet or service animal can travel with you and what documents they require. Confirm this ahead of time with your cruise ship. If you travel with your pets internationally on a cruise ship or other maritime vessel, you will be required to meet federal entry requirements to enter or re-enter the United States with your pets. Note that CDC has temporarily suspended the importation of dogs arriving from countries that CDC considers high risk for dog rabies , including dogs that have visited a high-risk country in the past 6 months.

Requirements for Dogs Leaving the United States

CDC does not have requirements for dogs leaving the United States. However, if you plan to return to the United States with your dog, the dog will be required to meet the same entry requirements as dogs arriving from foreign countries (see below). If you plan to take your dog to a country at high risk for dog rabies , be sure to review the importation requirements  before leaving the United States, because your dog may not be allowed to return to the United States due to the current temporary suspension , which applies to dogs that live in the United States and have traveled to high-risk countries, even if only for a short visit.

Visit the US Department of Agriculture  website for pet entry requirements in foreign countries.

Requirements for Dogs Arriving in the United States

Meet the requirements for dogs entering the United States. Photo credit: Derek Sakris, CDC

Whether returning or coming to the United States, all dogs must appear healthy . There is a temporary suspension   for dogs imported from countries that CDC considers high risk for dog rabies .

Some states may require vaccinations and health certificates. Check with your destination state’s health department  before you leave on your trip.

Some airlines, cities, or states restrict certain breeds, so be sure to check before you travel.

The US Department of Agriculture  has additional restrictions for some dogs arriving in the United States, such as working dogs and dogs intended for resale or adoption.

Requirements for Cats Arriving in the United States

Cats aren’t required by CDC to have a rabies vaccination certificate to enter the United States. However, most states and many other countries require them for cats, and CDC recommends that all cats be vaccinated against rabies. Be sure to check your destination’s requirements and ask your veterinarian before traveling.

Other kinds of pets

If your pet is not a cat or dog, there may be different requirements. Some animals , such as primates (monkeys and apes) or African rodents , won’t be allowed back into the United States. Even if they originally came from the United States, they can’t be brought back here as pets.

With careful planning, your pet can stay healthy and safe while traveling. Photo credit: Audilis Sanchez, CDC

Illness or Death of a Pet During Travel

Despite all precautions, pets sometimes get sick or even die on an airplane. Public health officials are required to make sure an animal didn’t die of a disease that can spread to people. They may have to do an animal autopsy or conduct other tests, at your cost, to figure out the cause of death. The animal’s remains often cannot be returned to you after this testing.

Think of Different Options

Make sure your pet is healthy enough to travel by air. If you have any doubts, consider leaving your pet with a trusted friend, family member, or boarding kennel during your trip, or taking another mode of transportation.

With careful planning, your pet will arrive both at its destination and return home healthy and safe.

• Information on Dog Importation for US Rescues, Shelters, and Adoption Agencies
• Information on Dog Importation for US Veterinary Clinics
• International Air Transport Association- Traveler’s Pet Corner
• Animal Transportation Association
• International Pet and Animal Transportation Association
• Centers for Disease Control and Prevention
• U.S. Department of Agriculture
• National Agricultural Library
• U.S. Fish & Wildlife Service
• U.S. Department of State
• U.S. Department of Transportation 
• American Veterinary Medical Association
• CDC’s Healthy Pets, Healthy People website
• Travelers' Health
• Healthy Pets Healthy People
• Southern Border Health and Migration
• Port Health
• Division of Global Migration Health

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• You will be subject to the destination website's privacy policy when you follow the link.
• CDC is not responsible for Section 508 compliance (accessibility) on other federal or private website.

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Virgin australia announces pet flights with small dogs and cats allowed in cabin.

Pets on planes

Small pets could soon be allowed to be with their owners in the cabin on certain Virgin Australia flights in a huge change to domestic air travel.

Outgoing Virgin Australia CEO Jayne Hrdlicka made the announcement on Thursday morning saying the airline wanted to be the first in the country to introduce the option.

The move is subject to regulatory approval, but if it gets through, Virgin will launch the pet flights on specific domestic routes within the next 12 months.

There will be dedicated rows on the pet flights for the owners travelling with their cats or dogs, however only small animals would be allowed.

They will also be required to be restricted in a pet carrier under the seat in front of the owner and will not be able to roam around freely or sit on people’s laps for the entirety of the flight.

“Overwhelmingly, our guests tell us they want to travel with their pets, and we are now on a journey to make that a reality. It’s something that commonly happens overseas and is proven to work well,” Hrdlicka said.

“Almost 70 per cent of Australian households have a pet, so this announcement is really significant for a large proportion of the country.

“It’s also a great thing for pet-friendly accommodation providers who will benefit greatly from increased connectivity and the ease for travellers to fly with their pets. It really will be a whole new economy for pet travel in Australia.”

There would be no changes to existing arrangements for approved service animals and passengers travelling with larger pets could still pay for them to be transported as cargo.

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Unleash Your Summer Side

Unlock the door to new destinations this summer and indulge in spontaneity & adventure at Virgin Hotels.

• New Orleans

Pet-Friendly Rooms

Bring your bff with you.

It’s a dog’s life. Make sure your pooch feels as pampered as you do in our pet-friendly rooms. Inside, you’ll find treats like dog beds as comfortable as the human ones and their very own food and water dishes. Bone appetit!

ALWAYS WELCOME

We’re big fans of making travel as fun for your pets as it is for you. From ultra-comfy dog beds and complimentary food and water dishes to indulgent treats and their very own Virgin Hotels bandana, we’ve packed our pet-friendly rooms full of goodies to get their tails wagging. No size or breed restrictions. We just ask that you keep them on a leash while in public spaces. 

We can’t wait to welcome you and your four-legged best friend. 

Shameless Pets x Virgin Hotels

The official pet partner of Virgin Hotels, Shameless Pets is a sustainable pet treat brand using upcycled fruits and veggies prioritizing safety and nutrition creating the best treats for pets. Every 6 bags of Shameless Pets dog treats saves 1lb of food from going to waste and we're proud to be aligned with a brand that offers delicious treats (while also helping the planet) to our furry friends when they vacation at Virgin Hotels. 

To continue our partnership, each quarter we are giving away an Ulti-Mutt Getaway to Virgin Hotels (Nashville, Chicago, Dallas & New Orleans) to unleash and unwind with their furry friend & enjoy a two-night stay plus bottomless treats from Shameless Pets. 

What is in it for fuzzy?

#virginhotels.

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What Is Pet Travel Insurance?

Delayed and canceled flights create havoc when you travel. Yet, planning changes can be particularly challenging and costly when traveling with pets. Even if you've taken out a travel insurance policy, it only covers costs for your family, not your pet. Taking out a pet travel insurance policy can alleviate additional costs you might incur when travel plans change. So, what is pet travel insurance?

• Key Takeaways
• Pet travel insurance helps cover unexpected costs that arise when traveling with pets.
• Most pet travel insurance policies have mandatory waiting periods.
• Pet travel insurance may reimburse you for vet visits if your pet gets sick or injured when traveling.

What Does Pet Travel Insurance Typically Cover?

• See All 17 Items

Pet travel insurance helps cover costs you might incur when traveling with your pet. These policies cover unexpected expenses like vet visits if your pet gets sick or hotel stays if you get delayed.

Pet travel insurance policies are short-term and offer coverage only when you travel. When you take out a travel policy, you usually pay for the costs upfront and then ask for reimbursement from the insurance company.

Many insurers have mandatory waiting periods when taking out a pet insurance policy. Your coverage may not kick in until after the waiting period ends, which can be anywhere from two to 14 days. So, choose a policy far enough ahead of your trip to avoid coverage delays. 

Basic policies cover emergency costs, such as vet visits or quarantine fees. You can also find comprehensive policies that offer more extensive travel coverage, such as third-party liability and pet loss. 

Trip Interruption

If you must cut your trip short because your pet gets hurt or sick or you have changed plans, pet travel insurance may reimburse you for nonrefundable flights or hotel stays. 

Trip Cancellation

Pet travel insurance may reimburse you for what you’ve paid for your flight, hotel and other related expenses if you must cancel your trip. 

Transportation Delays

You might need to make alternate travel arrangements if your flight is delayed or canceled. Pet travel insurance can help cover these additional expenses if you need to stay overnight, book a different flight or secure temporary accommodation for your pet. 

Veterinary Expenses

Seeing a veterinarian can be costly if your pet gets sick or hurt during your trip. Pet travel insurance helps cover costs for pet examinations, surgery, medication or overnight stays. 

Third-Party Liability

Even the most well-behaved pets can cause damage. Some pet travel policies come with liability coverage, which might cover the costs you incur if your pet injures someone or damages property. 

Lost or Stolen Pet

When you travel, your pet could be lost or stolen. You might incur costs searching for your lost or stolen pet. A travel policy might reimburse you for these costs. Additionally, you could be compensated for the value of your pet if it cannot be found. 

What Is Not Covered?

Pet travel insurance doesn’t cover broader health needs your pet might have. Instead, the coverage only extends to costs incurred because of travel-related issues.

Pet travel insurance usually doesn’t cover business or commercial transportation. You likely won't have coverage under travel insurance when transporting your pet for breeding, professional training, or exhibition purposes, like a pet show. Instead, you may need to seek a specialized insurance policy for these activities. 

How Much Does Pet Travel Insurance Cost? 

Premiums for pet travel insurance vary based on the coverage selected and your pet's health and age. Depending on these factors, you could pay between $20 and $100 per month for pet travel insurance. 

Does Your Travel Insurance Cover Pets?

Your travel insurance protects you and your family when traveling. Your travel insurance policy covers travel-related expenses, like rebooked flights or lost belongings. However, your travel insurance policy won’t cover your pet. However, your travel insurance policy may offer optional “Cancel For Any Reason” (CAFR) coverage. With CAFR, you could have coverage to cancel your trip for pet-related reasons. 

Pet Travel Insurance vs. Pet Health Insurance 

While both policies protect your pets, they offer vastly different coverage. Pet travel insurance applies to what happens when taking your pet on a trip. The policy covers costs you might incur if your pet gets sick or hurt or your travel plans get pushed back or canceled. You usually pay out of pocket for pet-related costs and then submit a reimbursement with travel insurance.

Pet health insurance covers your pet's health care needs. These policies often cover vet visits, medication, and surgery. A pet health care policy remains effective if you pay the monthly or annual premiums. Many policies have deductibles that vary based on coverage and service. Some health policies offer care and travel cancellation costs if your pet gets hurt or sick while taking a trip. 

Is Pet Travel Insurance Worth It?

Pet travel insurance can be a worthwhile investment if it suits your financial situation. Here are a few helpful factors to consider before you take out a pet travel insurance policy.

• Coverage limits: Policies often have different payouts based on specific situations. The maximum amount you could recover may vary if you need emergency lodging or your pet gets sick.
• Preexisting conditions : Some policies won’t cover costs resulting from a pet’s preexisting condition.
• Exclusions: Some policies exclude certain breeds from coverage. The policy may not cover your pet if it's older or has a specific medical condition.
• Reimbursement process: Pet travel insurance reimburses you for unexpected travel costs. Since you pay these costs out of pocket, knowing how to get reimbursed and how long it takes to get your money is important. 

Compare Pet Travel Insurance

Pet insurance policies come with different coverage options and exclusions. Finding the right pet policy to suit your needs may seem overwhelming. To help narrow your search, we've compared some of the best pet insurance companies based on coverage, emergency treatment and travel. 

This provides a broad overview of your policy provisions and does not revise or amend the policy. Insurance coverages are underwritten by Arch Insurance Company, NAIC #11150, under policy series LTP 2013 and amendments thereto. Plans are offered and disseminated by registered travel retailers on behalf of Arch Insurance Solutions Inc., a licensed travel insurance producer* (CA License #0I18111, TX License #1787195). Both the travel insurance producer and the underwriter referenced above may be reached at 1-844-872-4163. Your policy is the contract that specifically and fully describes your coverage. Certain terms, conditions, restrictions and exclusions apply and coverages may vary in certain states. Please refer to your policy for detailed terms and conditions. Consumer Disclosures can be found at: https://www.roamright.com/disclosures/. Privacy policy can be found at: https://www.roamright.com/roamright-website-privacy-policy/ *Plans are solicited by licensed producers in NY and HI. 

Get Peace of Mind with Pet Travel Insurance

Pet travel insurance can bring peace of mind when taking a trip with your pet. Yet before you invest in insurance for your pet’s travel, be sure to compare coverage from multiple insurers and check the fine print for any coverage exclusions. 

Frequently Asked Questions 

Can i add pet travel insurance to my existing pet insurance policy.

Depending on your insurer, you can add pet travel insurance to an existing pet policy.

Can I buy pet travel insurance if my pet has a preexisting condition?

Whether you can buy a pet travel insurance policy when your pet has a preexisting condition depends on what the insurance company allows. Even if you can purchase pet travel insurance, you should become familiar with its exclusions to ensure your pet is covered with a preexisting condition. 

Is pet travel insurance available for international travel?

While you might find a policy that covers international travel, most pet travel insurance coverage is limited to the United States. Policies that cover international travel are often limited to certain countries.

Virgin Galactic announces international crew for flight on new Delta class space plane

V irgin Galactic has named one of the first commercial astronaut crews for its Delta-class planes, set to fly no earlier than 2026.

The crew, announced on Thursday (June 20), includes past Virgin Galactic American private astronaut Kellie Gerardi, who flew aboard Galactic 05 in November 2023, along with Canadian Shawna Pandya and Ireland's Norah Patten. All three are part of the non-profit International Institute for Astronautical Sciences (IIAS), whose mandate includes testing technologies in suborbital aircraft and performing educational activities.

The three crew members will expand on research that Gerardi (also IIAS director of human spaceflight) performed during Galactic 05, focusing on fluid behavior with applications to human health, Virgin officials said in a statement .

Virgin, founded by Richard Branson, announced the news two weeks after the final flight of its VSS Unity spaceplane on June 8. That flight carried a Turkish researcher and three private astronauts to space after being released from the VSS Eve carrier vehicle. Delta will allow for more frequent flights than the earlier generation once it flies, Virgin has said repeatedly, but as the upgrade happens no spaceflights will occur.

Related: Virgin Galactic launches VSS Unity space plane on final suborbital spaceflight with crew of 6 (photos, video)

"Beyond honored to lead the next IIAS research mission, advance the scientific knowledge gained from my first spaceflight, and to introduce my fellow payload specialists," Gerardi wrote on X , formerly Twitter.

Pandya, director of IIAS' space medicine group, thanked the organization for nine years of support so far. "It is not lost on me that I am the first named Canadian female commercial astronaut, and the fourth Indian origin female astronaut," she wrote on LinkedIn . "These communities have shaped who I am, and I promise to do you proud."

Patten, an aeronautical engineer and bioastronautics researcher who currently expected to be Ireland's first private astronaut, reposted Virgin Galactic's announcement on X with the message: "This", along with emojis for a rocket and a star.

The European Space Agency also has an Irish astronaut, Rosemary Coogan, who has not yet flown to space as she only graduated from her approximately two-year basic training in April. Former NASA astronaut Daniel Tani, who is married to an Irish citizen, has also called himself an astronaut from Ireland .

The Delta vehicles should be able to fly up to twice a week , Virgin representatives have said, and test flights are expected in 2025 with commercial operations beginning the following year. Virgin's tickets currently cost $450,000, but other passengers bought at lower prices over the decades.

The main competitor for Virgin in suborbital space tourism is Blue Origin , founded by Amazon creator Jeff Bezos. The company sends people to space on a rocket and capsule both called New Shepard. Blue Origin has not revealed its ticket prices.

Blue Origin most recently sent its seventh group to space, including Ed Dwight, a 90-year-old first U.S. black astronaut candidate . Blue Origin had a two-year pause in crewed operations after an uncrewed research mission failure in September 2022.

San José Mineta International Airport Welcomes Pet Parade and Peak Travel for Fourth of July Holiday Week

SJC Media | (408) 392-1199 | [email protected]

Bustling terminals expected; Happy Tails parade to bring smiles and photo opps  

San José, Calif. – With the Fourth of July fast approaching, San José Mineta International Airport (SJC) is preparing for a busy holiday week and offering tips for smooth and stress-free travel. Peak travel days during the holiday week are expected on June 27 and 28. Nationwide, the Transportation Security Administration (TSA) is expecting to screen more than 32 million individuals between Thursday, June 27, and Monday, July 8, for the holiday week. This is about 5.4 percent higher than the number of travelers during last year’s Fourth of July season. Several airport therapy animals from SJC Happy Tails will spark smiles and spirit with a parade in Terminal B, starting in the Terminal B Baggage Claim area on July 4th at 10 a.m. SJC was the first U.S. airport to allow therapy animals to walk around in the terminals shortly after 9/11. The animals are sourced from three local therapy animal certification groups: Alliance of Therapy Dogs, Love on a Leash®, and First Responder Therapy Dogs. More info here . “We look forward to welcoming passengers to San José as they arrive or take flight from SJC for the Fourth of July holiday. With its simple conveniences, hassle-free travel and stellar customer service, I am proud of what SJC has to offer to our passengers,” said San José City Manager Jennifer Maguire .

“As the Bay Area's easiest and most dependable Airport, SJC welcomes another busy summer travel season. We are ready to provide a seamless experience to travelers while creating memorable moments with our Fourth of July ‘Happy Tails’ parade,” said SJC Director of Aviation Mookie Patel . “We encourage everyone to take advantage of available amenities at SJC, including online check-in and parking reservations, expedited security and accessible services.” Passengers choosing SJC during the busy Independence Day travel period are advised to: Plan Ahead for Parking and Upgrade the Experience with Future Wash  Travelers can reserve and pay for parking online, as well as book a waterless car wash in the Airport's Hourly, Daily and Economy parking lots. Given the high demand during peak periods, parking reservations are strongly recommended. For parking inquiries, SJC's parking services team is available at (408) 441-5570. Check-In To streamline the check-in process during peak travel times, online check-in is recommended up to 24 hours before departure. Most airlines allow customers to pay for checked baggage in advance online, which speeds up the process at the ticket counter. Travelers with only carry-on luggage can skip the ticket counter entirely with online check-in. Arrive Early and Pack Smart The Transportation Security Administration (TSA) advises travelers to arrive at least two hours before domestic flights and three hours prior to international flights, and to familiarize themselves with TSA’s travel tips . Speed Up Security with TSA Precheck and/or CLEAR To expedite security clearance, travelers can enroll in TSA Precheck® and/or CLEAR , available at both SJC Terminals and other airports nationwide. Travelers are now able to enroll for—or renew—TSA PreCheck right at the CLEAR checkpoints at SJC, no appointment needed. Available daily at both terminals from 6 a.m. - 8 p.m. See Accessible Services and TSA Cares Passengers in need of additional help navigating through the Airport are encouraged to check the list of SJC Accessible Services and the TSA Cares program, and select the one that best suits their needs. Use Cellphone Waiting Areas or Park for Airport Pickups For airport pickups, SJC advises using Cellphone Waiting Areas or parking in the nearest hourly lot, as waiting at terminal curbs is strictly prohibited to maintain traffic flow. Need more information before traveling through SJC? Contact SJC at [email protected] or (408) 392-3600.

About San José Mineta International Airport (SJC): Fly Simple   Fueled by a culture of innovation, San José Mineta International Airport (SJC) is the Bay Area's easiest and most dependable Airport due to its medium size, simple layout, temperate climate and location. SJC is located just minutes from downtown San José – the Bay Area’s largest city and the Capital of Silicon Valley. SJC is a self‐supporting enterprise owned and operated by the City of San José. In 2023, SJC welcomed more than 12 million passengers and was rated the Best Midsize Airport in the U.S. by Wall Street Journal. SJC currently offers nonstop service to more than 40 domestic and international destinations. The Airport’s two fixed-base operators, as well as several corporate aviation tenants, serve the business aviation needs of Silicon Valley; corporate and general aviation traffic represents more than a quarter of aircraft operations at SJC. In 2024, SJC is celebrating 75 years of connecting the Bay Area with the world. For more information and to connect with SJC on social media, visit flysanjose.com .

Sonesta Hotel Baltimore Inner Harbor

Welcome to baltimore.

Enjoy the seamless blend of comfort, convenience, and style at Sonesta Hotel Baltimore Inner Harbor. Located within walking distance from the Inner Harbor, our hotel offers a prime location in Downtown Baltimore with easy access to the city's key attractions, including the National Aquarium, M&T Bank Stadium, the Baltimore Museum of Art, and Oriole Park at Camden Yards.

Explore our generously sized, pet-friendly rooms and suites outfitted with cozy bedding, free Wi-Fi, a mini-fridge, flat-screen TV with cable, and modern features thoughtfully curated for your comfort and convenience. Make the most of a range of hotel amenities designed to delight every kind of traveler, from free continental breakfast and on-site restaurant to the well-equipped gym and business center.

At Sonesta Hotels & Resorts, we’re so happy you’re here.

Select Your Room

What's nearby, hotel details.

Whether you’re attending a corporate event, exploring our vibrant city, or planning a romantic getaway, discover stays for every kind of traveler at Sonesta Hotel Baltimore Inner Harbor.

Located in the city center, our generously appointed hotel is within walking distance of the renowned Inner Harbor and offers easy access to Baltimore’s most popular attractions, including the National Aquarium, M&T Stadium, Baltimore Museum of Art, and Horseshoe Casino.

Nestle into the comfort of your spacious room or suite and make the most of our thoughtfully curated amenities, including a complimentary breakfast served each morning, dry cleaning services, and a well-equipped gym.

Traveling on business? Take advantage of our free high-speed Wi-Fi, a fully equipped business center with printing and copying capabilities, and four versatile meeting rooms designed to accommodate your professional needs.

Check-in / Checkout Policy

We want to make your stay with us as enjoyable and effortless as possible, so please let us know of any special requests you may have at the time of your check-in.

Check-in is at 4:00 PM, while check-out is at 12:00 PM. Early check-in and late checkout are available free of charge.

To ensure a smooth check-in process, please have a photo ID ready for verification. We will also require a credit card or a debit card for incidental charges.

The minimum age for check-in is 21. Children of age 11 and younger stay for free at our hotel.

You can cancel your reservation 24 hours before arrival by 3:00 PM to avoid a night's charge plus applicable tax (subject to change).

Based on availability, seniors aged 60 and older are eligible to receive a 10% discount.

Please note that Sonesta Hotel Baltimore Inner Harbor is a smoke-free property.

Pet-Friendly Hotel Near Baltimore Inner Harbor

We love your furry friends as much as you do and look forward to welcoming them at our Baltimore Inner Harbor hotel.

Sonesta Hotel Baltimore Inner Harbor is pet friendly and welcomes up to 2 well-mannered pets, up to 50 lbs each.

The fee for pet-friendly stays is $50 per pet, per stay.

Discover our Pets Are Welcome At Sonesta (PAWS) policy.

Accessible Hotel Near Baltimore Inner Harbor

We strive to make your stay as comfortable as possible and to accommodate the needs of our guests with disabilities. Please contact the hotel if you have any special requests relating to your disability.

The following areas are accessible:

• Public Entrance
• Registration Desk
• Public Restroom
• Meeting Rooms

Rooms designated as mobility accessible have features for guests with mobility disabilities, including, but not limited to:

• Wide Entrance & Corridors
• Roll-In Shower or Tub with Grab Bars
• Shower Bench
• Toilets with Grab Bars
• Telecommunication Device
• Closed Caption TV
• Accessible Vanity
• Accessible Route to All Parts of the Room

Service animals are welcome.

Braille and tactile signage is provided for permanent rooms and spaces.

Amenities & Features

Experience comfort and convenience at Sonesta Hotel Baltimore Inner Harbor. Enjoy a range of modern hotel features and amenities, from free Wi-Fi and a business center to a gym and dry-cleaning services.

Fitness Center

Stay on top of your workout routine at our state-of-the-art fitness center. Equipped with the latest exercise machines, our fitness center provides everything you need for a complete workout at any time of day.

Sundry Shop

Our sundry shop is your one-stop destination for everyday essentials, snacks, and travel necessities. Whether you need a quick snack, toiletries, or a souvenir, you'll find a wide selection of items to meet your needs.

Dry Cleaning

Maintain a polished look throughout your stay with our efficient dry-cleaning service. Our professional team ensures your wardrobe is fresh and clean, allowing you to focus on your activities without worry.

Free High-Speed Wi-Fi

Stay connected with our complimentary high-speed Wi-Fi, available throughout the property. Whether you need to catch up on work, stream your favorite shows, or stay in touch with loved ones, our reliable internet service keeps you connected.

Business Center

Maximize productivity in our on-site business center, which offers printing, fax, and copying capabilities. Ideal for business travelers, our business center provides the tools you need to handle your work efficiently.

In-Room Amenities

At Sonesta Hotel Baltimore Inner Harbor, we are proud to offer a wide array of upscale room amenities designed to make your stay as comfortable as possible, including:

• Bottled Water
• Air-Conditioning
• Free Local Calls
• Dedicated Workspace
• Coffee / Tea Maker
• Mini-Refrigerator
• Iron and Ironing Board
• Flat-Screen with Cable TV
• ESPN & HBO
• Alarm Clock

Please note that amenities may vary by room. More details can be found during room selection.

Parking Near Our Inner Harbor Baltimore Hotel

Sonesta Hotel Baltimore Inner Harbor offers valet parking at a daily rate of $45.

The valet service includes in-and-out privileges for a hassle-free experience.

Baltimore Inner Harbor Hotel with Free Breakfast

Start your day with a free continental breakfast served daily at our Baltimore Harbor hotel. Indulge in a selection of delicious, freshly prepared options that cater to a variety of tastes and dietary preferences.

Whether you're enjoying a business lunch or a romantic dinner, our on-site restaurant offers the perfect setting for any occasion.

Stop by our elegant hotel lobby to enjoy a complimentary cup of coffee or tea, available throughout the day. Whether you need a morning pick-me-up or an afternoon break, our cozy lobby is the perfect place to relax and enjoy a warm beverage.

Unwind at our stylish bar, where you can enjoy a curated selection of fine wines, craft beers, and signature cocktails.

Breakfast Hours Daily from 7:00 AM – 10:00 AM

Attractions Near Our Baltimore Inner Harbor Hotel

Whether you’re visiting for business or leisure, our Inner Harbor hotel puts you near the city’s most popular attractions. Explore the wonders of the National Aquarium, catch a game at M&T Bank Stadium, admire the collections at the Baltimore Museum of Art, try your luck at Horseshoe Casino, and more.

Hotel Near Inner Harbor

Explore Baltimore's Inner Harbor, a vibrant waterfront area filled with attractions, dining, shopping, and entertainment. This bustling destination offers scenic views, historic ships, and a lively atmosphere for visitors to enjoy.

Sonesta Hotel Baltimore Inner Harbor is located less than half a mile from Inner Harbor.

Hotel Near National Aquarium

Dive into an underwater adventure at the National Aquarium in Baltimore, where you can explore fascinating marine life from around the world. With its stunning exhibits and immersive experiences, this top-rated attraction offers an educational and entertaining journey for visitors of all ages.

Sonesta Hotel Baltimore Inner Harbor is located less than a mile from the National Aquarium.

Hotel Near Oriole Park at Camden Yards

Experience the thrill of baseball at Oriole Park at Camden Yards, a premier stadium known for its retro design and vibrant atmosphere. Located in downtown Baltimore, this iconic ballpark offers fans an unforgettable game day.

Sonesta Hotel Baltimore Inner Harbor is located less than a mile from Oriole Park at Camden Yards.

Hotel Near M&T Bank Stadium

Cheer on the Baltimore Ravens at M&T Bank Stadium, a state-of-the-art facility known for its electrifying atmosphere and passionate fans. The stadium offers fans an exceptional experience with top-notch amenities and stunning views of the city skyline.

Sonesta Hotel Baltimore Inner Harbor is located less than a mile from M&T Bank Stadium.

Hotel Near B&O Railroad Museum

Explore the rich history of American railroading at the B&O Railroad Museum, where you can experience an extensive collection of locomotives and historic train cars.

Sonesta Hotel Baltimore Inner Harbor is located a mile away from B&O Railroad Museum.

Hotel Near Horseshoe Casino

Visit Horseshoe Casino, a lively destination in Baltimore offering an array of gaming options, entertainment, and dining experiences. Enjoy the excitement of table games, slot machines, and live events in a welcoming atmosphere.

Sonesta Hotel Baltimore Inner Harbor is located 1.3 miles from Horseshoe Casino.

Hotel Near Baltimore Museum of Art

Discover an impressive collection of artworks at the Baltimore Museum of Art, featuring pieces from renowned artists across the globe. This cultural gem offers visitors diverse exhibitions, beautiful sculpture gardens, and enriching programs in the heart of Baltimore.

Sonesta Hotel Baltimore Inner Harbor is located 2.5 miles from the Baltimore Museum of Art.

Event Spaces in Baltimore

Whether you're planning a high-profile business meeting or a dream wedding, the Sonesta Hotel Baltimore Inner Harbor offers four unique and versatile event venues spanning a total of 3,324 sq. ft. Each event space is thoughtfully designed to accommodate events both big and small, providing you with an ideal backdrop for a memorable event in the heart of Baltimore.

Venue capacity:

• 3,324 sq. ft. of Total Event Space
• Four (4) Meeting Rooms
• Largest room at 1,800+ sq. ft.
• Largest Seating Capacity: 200
• Smallest Seating Capacity: 50

Amenities at your disposal:

• AV Equipment
• On-Site Catering
• Coffee Breaks
• Flip Charts / Markers
• Teleconferencing
• Rental Equipment

Please call (667) 899-5880 to get in touch with our sales department to find out more about our discounted group room rates for your event.

Sonesta Hotel Baltimore Inner Harbor FAQs

1. what are the check-in and checkout times.

Check-in is at 4:00 PM and checkout is at 12:00 PM.

2. Do you offer early check-in or late checkout?

Whether you're arriving early or need more time before departing, enjoy the flexibility of early check-in and late checkout at Sonesta Hotel Baltimore Inner Harbor.

Please contact our friendly staff to inquire about early check-in or late checkout.

3. Do you have on-site parking? How much does it cost?

Enjoy valet parking at a safe, nearby facility for a daily fee of 45$.

4. Is Sonesta Hotel Baltimore Inner Harbor a pet-friendly hotel?

Sonesta hotels are pet friendly and look forward to welcoming your furry friends.

There is a $50 fee per pet, per stay.

5. What is the Wi-Fi policy? Will I be charged for using the hotel's internet?

We are happy to offer our guests Wi-Fi throughout the property, free of charge.