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The information and data contained in this Website do not constitute distribution, an offer to buy or sell or solicitation of an offer to buy or sell any Schemes/Units of Aditya Birla Sun Life Mutual Fund (ABSLMF), securities or financial instruments in any jurisdiction in which such distribution, sale or offer is not authorised. In particular, the information herein is not for distribution and does not constitute an offer to buy or sell or the solicitation of any offer to buy or sell any securities or financial instruments in the United States of America ("US") and Canada to or for the benefit of United States persons (being persons resident in the US, corporations, partnerships or other entities created or organised in or under the laws of the US or any person falling within the definition of the term "US Person" under the US Securities Act of 1933, as amended) and persons of Canada.

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Customer Service

Here at ABSLI our commitment is to deliver a market-leading customer service. We put our customers at the centre of everything we do. Our host of digital solutions ensure we stay connected to you anytime, anywhere.

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Access a host of policy and fund related information on your phone through SMS services

Frequently Asked Questions (FAQs)

For all FAQs, kindly visit FAQs  section of our website.

After how many days from the date of an incident should a claim be intimated?

Except in some type of claims (e.g. Critical Illness Rider), where a waiting period is involved, all claims including death claims should be intimated as soon as possible.

If the nominee dies during the tenure of the Policy, what action should be taken by the Life Assured?

The Life Assured should nominate some other person in place of the deceased Nominee under section 39 of the Insurance Act.

To whom will the claim money be paid?

The claim money will be paid to the beneficiary who generally is the nominee / assignee / appointee (in case of a minor) as mentioned by the Life Assured in the Application Form for Insurance.

What happens if there is no nomination on death of the Life Assured? Or What happens if both the Life Assured and the Nominee expires in the same event?

In such an eventuality, a "Succession Certificate" will have to be submitted by the Claimant. A Succession Certificate is issued on application by a competent court on the question of the right to the property of the deceased. The Succession Certificate should specifically provide for disbursement of policy monies. If, however, the deceased has left a will, a probate of the will is required along with the copy of the will.

Where should one submit the claim forms?

The claim forms can be submitted at the nearest ABSLI Branch Office or could be sent directly to the Claims Section at:

The Claims Section, Aditya Birla Sun Life Insurance Company Limited G Corp Tech Park, 5th & 6th Floor, Kasar Wadavali, Ghodbunder Road, Thane - 400 601.

Who should inform ABSLI about the claim and how?

The claimant or the family members of the Life Assured should inform the ABSLI Branch Office about the death of the Life Assured. Alternatively, they can directly intimate the Claims Section at:

Death Claim Track Record for FY 22-23

Average Settlement TAT post receiving all claim documents/ requirements (in working days)

  • 98.12 %^ Claims Settlement Ratio for Individual Business
  • 99.57 % Claims Settlement Ratio for Group Business
  • 2.5 days for Individual Business
  • 3.2 days for Group Business

Aditya Birla Sun Life Insurance Contact Information

We are here to help with your life insurance queries.

  • Toll-free within India: 1800 270 7000
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  • Daily 10 am - 7 pm

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To register, give a missed call on +91 7676690033 or SMS 'OPTIN' on 567679 from your registered mobile number.

Next, save +91 8828800040 as 'ABSLI Contact'. Say 'Hi' to us on WhatsApp

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For more details on risk factors, terms and conditions please read sales brochure carefully before concluding the sale.

Trade Logo "Aditya Birla Capital" displayed above is owned by ADITYA BIRLA MANAGEMENT CORPORATION PRIVATE LIMITED (Trademark Owner) and used by ADITYA BIRLA SUN LIFE INSURANCE COMPANY LIMITED (ABSLI) under the license.

Aditya Birla Sun Life Insurance Company Limited, Registered with Insurance Regulatory & Development Authority of India (IRDAI) as Life Insurance Company.

One World Center Tower 1, 16th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013. Toll free no. 1800-270-7000. https://lifeinsurance.adityabirlacapital.com/ [email protected] CIN: U99999MH2000PLC128110 Registration No. 109.

IRDAI is not involved in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.

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How to Claim Travel Insurance

Posted on 15 December 2019

Inform the insurance company

Keep important travel documents handy, claim documents, claims processing.

The information contained herein is generic in nature and is meant for educational purposes only. Nothing here is to be construed as an investment or financial or taxation advice nor to be considered as an invitation or solicitation or advertisement for any financial product. Readers are advised to exercise discretion and should seek independent professional advice prior to making any investment decision in relation to any financial product. Aditya Birla Capital Group is not liable for any decision arising out of the use of this information.

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About Aditya Birla Capital

Aditya Birla Capital (‘ the Brand ’) is the single brand for financial services business of Aditya Birla Group. The trade logo “Aditya Birla Capital” and the URL www.adityabirlacapital.com is owned by Aditya Birla Management Corporation Private Limited (trade mark owner) and the same is used herein under the License by Aditya Birla Capital Limited (ABCL) and its subsidiary companies (collectively hereinafter referred to as “ ABC Companies ”).  Aditya Birla Capital Limited is the holding company of all financial services businesses.  

www.adityabirlacapital.com (“the Website ”) is maintained and run by Aditya Birla Financial Shared Services Limited (having its registered office at 18 th Floor, One India bulls Centre, Tower 1, Jupiter Mills Compound, Senapati Bapat Marg, Elphinstone Road, Mumbai- 400013). The information available on www.adityabirlacapital.com relates either to ABCL and/ or ABC Companies under all associated web pages/ sites which are linked to www.adityabirlacapital.com (“hereinafter referred as the Website ”).

All of the ABC Companies have their own separate legal identities and webpages (details about which are embedded in their respective web pages/sites) but in this Website they may sometimes use "Group", "we" or "us" when we refer to ABC Companies in general or where no useful purpose is served by identifying any particular ABCL Affiliate.

Terms and Conditions and Acceptance

Please read these Terms and Conditions (“ Terms of Use ”) carefully. Your Acceptance of the Terms of Use contained herein constitutes the Agreement for the Purpose as defined hereunder. The Acceptance of Terms of Use will be between You and Aditya Birla Financial Shared Services Limited (hereinafter referred as “ Facilities Provider ”) which is facilitating provision of the services, other than those which are otherwise specifically provided by each of the ABC Companies on their respective web pages / sites to you.

By accessing and using this Website you have confirmed that you have read, understood and bound yourself by these Terms of Use. These Terms of Use shall apply to the access and use of the Website and all associated web pages/ sites which are linked with www.adityabirlacapital.com (“ Website ”). You will be subject to the rules, guidelines, policies, terms, and conditions applicable to any facilities that are provided by this Website and all associated web pages/ sites and they shall be deemed to be incorporated into these Terms of Use and shall be considered as part and parcel of these Terms of Use.

In terms of the information Technology Act, 2000 (as amended from time to time), this document is an electronic record.  By accessing the Website and availing for facilities on the Website, the users (hereinafter referred to as " you ", or " your ") agree to be bound by these Terms of Use, the legal disclaimer (‘ Legal Disclaimer ’) and the Privacy Policy (“ Privacy Policy ”), as posted on the Website.

This Agreement describes the terms governing the usage of the facilities provided to you on the Website. Clicking "I Agree" to "Terms & Conditions", shall be considered as your electronic acceptance of this Agreement under Information Technology Act 2000. Your continued usage of the facilities from time to time would also constitute acceptance of the Terms of Use including any updation or modification thereof and you would be bound by this Agreement until this Agreement is terminated as per provisions defined herein.

Your electronic consent, accepting these Terms of Use, represents that you have the capacity to be bound by it, or if you are acting on behalf of any person, that you have the authority to bind such person.

You also acknowledge and agree that, unless specifically provided otherwise, these Terms of Use only apply to this Website and facilities provided on this Website. All of the ABC Companies may have their own individual web pages/sites which are owned by the respective ABC Companies and the facilities offered by the respective ABC Companies will be governed in accordance with the terms and conditions posted of those web pages/websites which you would be bound while availing the facilities/services of the said respective ABC Companies through their respective web pages / sites or otherwise in any other mode as the case may be.

Changes to the Terms of Use

You agree that these Terms of Use may be subject to change/modification for such reason as it may deem fit and proper, including but not limited to comply with changes in law or regulation, correct inaccuracies, omissions, errors or ambiguities, reflect changes in the process flow, scope and nature of the services, company reorganisation, market practice or customer requirements. Upon any change, the updated Terms of Use will be updated on the Website or any other means. Your continued use of the facilities on this Website constitutes acceptance of the changes and an Agreement to be bound by Terms of Use, as amended. You can review the most current version of the Terms of Use at any time, by clicking the Terms & Conditions link on the Website. No fee of whatsoever nature is to be charged for the use of this Website.

If you do not agree with any of these Terms of Use, you may not use this Website.

Authorisation to Facilities Provider

Whenever consent has been obtained/provided by you in any mode under these Terms and Conditions, for availing information/services related to ABC Companies, You agree and authorize the Facilities Provider to share/transfer/transmit your personal information with its ABC Companies and other third parties, in so far as required for offering of facilities through this Website and for analytical / marketing purposes /report generations and/or to offer connected facilities on the Website and may also include transfer/sharing/transmitting  of sensitive personal data or information only if it is deemed necessary for the performance of facilities and to provide you with various value added and ancillary facilities/services and information, to aid you in managing your money needs in the manner agreed under these Terms and Conditions and the privacy policy.  You agree to receive e-mails/SMS/phone calls and such other mode as permitted under law from the Facilities Provider or ABC Companies or its third-party service providers regarding the facilities updates, information/promotional offer and/or new product announcements and such other related information.

You also agree and authorize ABC Companies / its third-party service providers to contact you at the contact information provided for service related communication relating to your product or facilities offered even if your number is in National Do Not Call Registry.

You have the option to withdraw the said consent in the manner specified under these Terms of Use. Please also read the Privacy Policy for more information and details as provided on the Website. The Privacy Policy may be updated from time to time. Changes will be effective upon posting of the revised Privacy Policy on the Website.

One ID at Aditya Birla Capital

You can create a unique ID on the Website for managing and transacting all financial and non financial transactions with ABC Companies. One ID enables you to have a single login ID for viewing and transacting all your product and service needs across ABC Companies. One ABC ID can be created by you on the Website or any of the webpage of ABC Companies (Account.ABC.com sign up page.) by using your e-mail Id and login credentials as registered with the respective ABC Companies while availing the products / services and completing the authentication procedure in the manner specified at the time of creation of One ID.

Once you have created ONE ID you can link and view all your financial products held with ABC Companies on single web page through verification / authentication procedure as applicable to your account/financial products held with the respective ABC Companies.  

You may choose not to create One ID in which case you will not be able to display all your products across ABC Companies on one page. In circumstances like duplicate email id/phone number you may not be able to create the One ID. In such circumstances you must contact the ABCL Affiliate with whom you have held the product/availed the services to enable update the email id/phone number.

 In case you forget the username or password, you can reset the same using the forgot username and password link available on the Website and completing the authentication procedure specified on the Website.    

MoneyForLife Planner

To help you for your money needs you can avail the facility of MoneyForLife Planner ( ‘MoneyForLife Planner/ Planner ’). MoneyForLife Planner facility is powered by Aditya Birla Money Limited, a subsidiary of ABCL. MoneyForLife Planner provides an indicative assessment of your money needs based on the factors like income, age, family members and their future, your future money requirements and current lifestyle status as per details filled in by you on the online questionnaire. The Planner provides an indicative view about the generic investment opportunities available in the manner indicated by you. The results provided by the Planner are generic in nature and do not necessarily reflect the actual investment profile that you may hold and it is not necessary for you to act on it. The Planner provides a generic indication of your money needs to enable you to prioritize your investment needs which are rule based. Therefore, the search results displayed by the Planner cannot be construed to be entirely accurate / comprehensive.

No fee or consideration or economic benefit either directly or indirectly is associated for availing the assessment through MoneyForLife Planner and therefore it is not to be considered as an investment advice or financial planning and / or investment advisory services.

You agree and understand that use of MoneyForLife Planner does not assure attainment of your investment objectives and there is no assurance that the money objectives will be achieved, as the same is subject to performance of the securities, the forces affecting the securities market and your risk profile. You are advised to consult an investment advisor in case you would like to undertake financial planning and / or investment advice for meeting your investment requirements.

You also agree that risks associated with any investment would be entirely yours and you would not hold ABCL and/or ABC Companies or any of its employees liable for any losses that may arise on account of any investments under taken basis the use of MoneyForLife Planner.

All investment decisions shall be taken by you in your sole discretion. You are advised to read the respective offer documents carefully for more details on risk factors, terms and conditions before making any investment decision in any scheme or products or securities or loan product. All investments in any product / fund / securities etc. will be on the basis, subject to and as per the terms and conditions of the specific product’s / fund’s / security’s offer document, key information memorandum, risk disclosure document, product or sales brochure or any other related documents which are offered by the respective issuer of such product/securities. You can use execution platform/services with any third party as deem fit and proper, and there is no compulsion to use the execution services through this Website.

Not an Investment Advisor, Planner, Broker or Tax Advisor

The facilities on the Website are not intended to provide any legal, tax or financial or securities related advice. You agree and understand that the Website is not and shall never be construed as a financial planner, financial intermediary, investment advisor, broker or tax advisor. The facilities are intended only to assist you in your money needs and decision-making and is broad and general in scope. Your personal financial situation is unique, and any information and advice obtained through the facilities may not be appropriate for your situation. Accordingly, before making any final decisions or implementing any financial strategy, you should consider obtaining additional information and advice from your advisor or other financial advisers who are fully aware of your individual circumstances. For more details, please also refer to the Legal Disclaimers provided on the Website.

Financial Solutions

We may provide you with various money solutions and options which are generally available basis your investment profile or those which are generally held by persons of similar investment profile. You authorize us to use/disseminate the information to provide the Financial Solutions however it is not necessarily for you to act on it. It only serves an indicative use of information which you may execute in the manner agreed by you.

Password Protection

You shall not be entitled to avail the facilities without the use of a user name and password. You are responsible for maintaining the confidentiality of your password and Account, and you shall not allow anyone else to use your password at any time. You are fully responsible for all activities that occur using your password or Account. You are requested to please notify www.adityabirlacapital.com immediately of any unauthorized use or access of your password or Account, or any other breach of security. The Website will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.

Intellectual Property Rights

This Website contains information, materials, including text, images, graphics, videos and sound (“ Materials ”), which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in these Materials are either owned by ABCL or have been licensed to Facilities Provider, ABCL / ABC Companies by the owner(s) of those rights so that it can use these Materials as part of this Website. Other than those Materials which belong to Third Parties, ABC Companies retains copyright on all Information, including text, graphics and sound and all trademarks displayed on this Website which are either owned by or licensed to by ABCL and/or used under license by ABC Companies.

You shall not (a) copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper with in any way or otherwise use any Materials contained in the Website. These restrictions apply in relation to all or part of the Materials on the Website; (b) copy and distribute this information on any other server or modify or re-use text or graphics on this system or another system. No reproduction of any part of the Website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or web site, whether in hard copy or electronic format, including postings to any other web site; (c) remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site; link to this Website; without our express written consent.

No Warranty

Although all efforts are made to ensure that information and content provided as part of this Website is correct at the time of inclusion on the Website, however there is no guarantee to the accuracy of the Information. This Website makes no representations or warranties as to the fairness, completeness or accuracy of Information. There is no commitment to update or correct any information that appears on the Internet or on this Website. Information is supplied upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to use or in connection with the making of any decision. Any use of this Website or the information is at your own risk. Neither ABCL and ABC Companies, nor their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this Website or the information, or any website linked to this Website.

No Liability

This Website is provided to you on an "as is" and "where-is" basis, without any warranty. ABCL, for itself and any ABC Companies and third party providing information, Materials (defined later), facilities, or content to this Website, makes no representations or warranties, either express, implied, statutory or otherwise of merchantability, fitness for a particular purpose, or non-infringement of third party rights, with respect to the website, the information or any products or facilities to which the information refers. ABCL will not be liable to you or any third party for any damages of any kind, including but not limited to, direct, indirect, incidental, consequential or punitive damages, arising from or connected with the site, including but not limited to, your use of this site or your inability to use the site, even if ABCL has previously been advised of the possibility of such damages. Any access to information hosted on third party websites of billers/banks/merchants/ABC Companies etc. is not intended and shall not be treated as an offer to sell or the solicitation of an offer to buy any product/offering of these ABC Companies or third parties.

The Facilities Provider or ABCL or ABC Companies shall have absolutely no liability in connection with the information and Material posted on this Website including any liability for damage to your computer hardware, data, information, materials, or business resulting from the information and/or Material or the lack of information and/or Material available on the Website. In no event shall ABCL or ABC Companies shall be liable for any for any special, incidental, consequential, exemplary or punitive damages for any loss, arising out of or in connection with (a) the use, misuse or the inability to use this Website; (b) unauthorized access to or alteration of your transmissions or data; (c) statements or conduct of any third party on the site; or (d) any other matter whatever nature relating to this Website.

Further, the Facilities Provider cannot always foresee or anticipate technical or other difficulties. The facilities may contain errors, bugs, or other problems. These difficulties may result in loss of data, personalization settings or other facilities interruptions. The Website does not assume responsibility for the timeliness, deletion, mis-delivery, or failure to store any user data, communications, or personalization settings.

The Facilities Provider, ABCL, ABC Companies and the providers of information shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained at this Website.

Manner of Use of Personal Information

All Personal Information including Sensitive Personal Information provided/related to you, shall be stored/used/processed/transmitted expressly for the Purpose or facilities indicated thereon at the time of collection and in accordance with the Privacy Policy. Other than those otherwise indicated and agreed by You, this Website do not collect or store or share your Personal Information. Aditya Birla Capital is the brand and accordingly all products and facilities are provided by respective ABC Companies as applicable. Therefore, for any of these Purposes, the Website will use ABC Companies their authorized third party vendors, agents, contractors, consultants or facilities providers (individually a ‘ Third Party Service Provider ’ and collectively, the “ Third Party Service Providers ”) and to that extent you understand and authorize the Facilities Provider to share/transmit such information to Third Party Service Providers. Such sharing of information will be solely for the purpose to fulfill / complete / authenticate your specific requests/transaction execution and for providing information about any ABC Companies product or facilities or services or for data analytics or to deliver to you any administrative notices, alerts or communications relevant to your Purpose (and which may include sending promotional emails or SMS or calls or any other mode permitted under law) or to analyze the usage and improve the facilities/solutions offered or for any research or troubleshooting problems, detecting and protecting against errors or to improve features, tailor the facilities on the Website to your interests, and to get in touch with you whenever necessary.

Except in the manner as stated in the Privacy Policy, the Website will not disclose your Personal Information with any affiliated or unaffiliated third parties,

You may receive e-mails /communications/notifications from the Third Party Services Providers regarding facilities updates, information/promotional e-mails/SMS and/or update on new product announcements/services in such mode as permitted under law.

Use of Website in India

This Website is controlled and operated from India and there is no representation that the Materials/information are appropriate or will be available for use in other locations. If you use this Website from outside the India, you are entirely responsible for compliance with all applicable local laws. There is no warranty or representation that a user in one region may obtain the facilities of this website in another region.

Information published on the Website may contain references or cross references to products, programs and facilities offered by ABC Companies/third parties that are not announced or available in your country. Such references do not imply that it is intended to announce such products, programs or facilities in your country. You may consult your local advisors for information regarding the products, programs and services that may be available to you.

In your use of the Website, you may enter correspondence with, purchase goods and/or facilities from, or participate in promotions of advertisers or members or sponsors of the web site, including those of ABC Companies. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or facilities, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable ABC Companies and/or third parties.

You agree that Facilities Provider / ABC Companies has no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any other ABC Companies and/or third parties.

Third party websites

This Website may be linked to other websites (including those of ABC Companies) on the World Wide Web that are not under the control of or maintained by ABCL. Such links do not indicate any responsibility or endorsement on our part for the external website concerned, its contents or the links displayed on it. These links are provided only as a convenience, in order to help you find relevant websites, facilities and/or products that may be of interest to you, quickly and easily. It is your responsibility to decide whether any facilities and/or products available through any of these websites are suitable for your purposes. The Facilities Provider or ABCL is not responsible for the owners or operators of these websites or for any goods or facilities they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).

In case any facilities/services, access/dissemination of information or execution of transaction is done through use of any APP related to ABC Companies, the additional terms and conditions governing the Use of APP shall be applicable and to be read along these Terms of Use.

Postings and monitoring

The Facilities Provider or ABCL or ABC Companies does not routinely monitor your postings to the Website but reserves the right to do so if deemed necessary if it is related to the facilities offered on the web site and to comply with law. However, in our efforts to promote good citizenship within the internet community, if the Facilities Provider or ABCL or ABC Companies becomes aware of inappropriate use of the Website or any of its facilities, any information, opinions, advice or offers posted by any person or entity logged in to the Website or any of its associated sites is to be construed as public conversation only, and the Facilities Provider or ABC Companies shall not be liable or responsible for such public conversation. You agree that in such cases, we will respond in any way that, in our sole discretion, as deemed appropriate. You acknowledge that Facilities Provider or ABC Companies will have the right to report to law enforcement authorities any actions that may be considered illegal, as well as any information it receives of such illegal conduct. When requested, ABC Companies/Facilities Provider will co-operate fully with law enforcement agencies in any investigation of alleged illegal activity on the internet.

Submissions and unauthorized use of any Materials contained on this Website may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other applicable laws and regulations. You alone are responsible for your actions or the actions of any person using your user name and/or password. As such, you shall indemnify and hold Facilities Provider, ABCL / ABC Companies and its officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys' fees) incurred in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of the Website or the use of the Website by any person using your user name and/or password (including without limitation your participation in the posting areas or your submissions) violates any applicable law or regulation, or the rights of any third party.

We reserve the right to terminate access to this Website at any time and without notice. Further this limited license terminates automatically, without notice to you, if you breach any of these Terms of Use. Upon termination, you must immediately destroy any downloaded and printed Materials.

If you come across any breaches/violation or offensive material you must report to us at  [email protected]

Use of Cookies

You agree and understand that the Website will automatically receive and collect certain anonymous information in standard usage logs through the Web server, including computer/computer resource-identification information obtained from "cookies" sent to your browser from a web server or other means as explained in the Privacy Policy.  

Facilities Changes and Discontinuation

The Website reserves the right to discontinue or suspend, temporarily or permanently, the facilities. You agree that the Facilities Provider/ ABC Companies will not be liable to you in any manner whatsoever for any modification or discontinuance of the facilities. The format and content of this Website may change at any time. We may suspend the operation of this Website for support or maintenance work, in order to update the content or for any other reason.

ABCL, ABC Companies, and its directors, employees, associates, or other representatives shall not be liable for any damages or injury, arising out of or in connection with the use, or non-use including non-availability of the Website and also for any consequential loss or any damages caused because of non-performance of the system due to a computer virus, system failure, corruption of data, delay in operation or transmission, communication line failure, or any other reason whatsoever. The Website will not be responsible for any liability arising out of delay in providing any information on the Website.

Compliance with the Law

You agree that you will not:

  • Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, programme, algorithm or methodology to access, acquire, copy or monitor the Website, or any portion of the Website.
  • Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Website, other than the search engines generally available by third party web browsers
  • Post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, or that otherwise interferes with the proper working of the Website or the facilities.
  • Attempt to decipher, decompile, disassemble, or reverse engineer any of the software, comprising or in any way making up a part of the Website or the facilities.
  • You agree not to use the facilities for illegal purposes or for the transmission of material that is unlawful, harassing, libelous (untrue and damaging to others), invasive of another's privacy, abusive, threatening, or obscene, or that infringes the rights of others.

Restrictions on Commercial Use or Resale

Your right to use the facilities is personal to you; therefore, you agree not to resell or make any commercial use of the facilities. In addition, the Website welcomes your feedback as a user of the facilities. Any feedback you provide will become the confidential and proprietary information of the Website, and you agree that the Website may use in any manner and without limitation, all comments, suggestions, complaints, and other feedback you provide relating to the Website. The Website shall have a worldwide, royalty-free, non-exclusive, perpetual, and irrevocable right to use feedback for any purpose, including but not limited to incorporation of such feedback into the Website or other Website software or facilities.

No Endorsements

All product and facilities marks contained on or associated with the facilities that are not the Website marks are the trademarks of their respective owners. The Website would require you to respect the same. References to any such names, marks, products or facilities of third parties or hypertext links to third party sites or information does not imply the Website’s endorsement, sponsorship or recommendation of the third party, information, product or facilities.

Promotional Offers

You may receive from time to time, announcement about offers with intent to promote this Website and/or facilities/products of ABC Companies (“ Promotional Offers ”). The Promotional Offer(s) would always be governed by these Terms of Use plus certain additional terms and conditions, if any prescribed. The said additional terms and conditions, if prescribed, would be specific to the corresponding Promotional Offer only and shall prevail over these Terms of Use, to the extent they may be in conflict with these Terms of Use. The Website reserves the right to withdraw, discontinue, modify, extend and suspend the Promotional Offer(s) and the terms governing it, at its sole discretion.

Charges for use of Website

There are no charges or fees to be paid by you for use of this Website. However, you are responsible for all telephone access fees and/or internet service fees that may be assessed by your telephone and/or internet service provider. You further agree to pay additional charges, if any levied by Third Party Service Provider(s), for the facilities provided by them through the Website (Additional Charges).

No Endorsement

You are advised to be cautious when browsing on the internet and to use good judgment and discretion when obtaining information or transmitting information. From this Website, users may visit or be directed to third party web sites. The Website makes no effort to review the content of these web sites, nor is the Website or its licensors responsible for the validity, legality, copyright compliance, or decency of the content contained in these sites.

In addition, the Website does not endorse or control the content of any other user and is not responsible or liable for any content, even though it could be unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable, or that it infringes or may infringe upon the intellectual property or other rights of another. You acknowledge that the Website does not pre-screen content, but that the Website will have the right (but not the obligation) in their sole discretion to refuse, edit, move or remove any content that is available via the facilities.

Electronic Communications

These Terms of Use and any notices or other communications regarding the Facilities may be provided to you electronically, and you agree to receive communications from the Website in electronic form. Electronic communications may be posted on the Website and/or delivered to your registered email address, mobile phones etc either by Facilities Provider or ABC Companies with whom the services are availed. All communications in electronic format will be considered to be in "writing". Your consent to receive communications electronically is valid until you revoke your consent by notifying of your decision to do so. If you revoke your consent to receive communications electronically, the Facilities Provider shall have the right to terminate the facilities.

You shall not assign your rights and obligations under this Agreement to any other party. The Website may assign or delegate its rights and/or obligations under this Agreement to any other party in future, directly or indirectly, or to an affiliated or group company.

Legal Disclaimers

The information provided on or through the Website is for general guidance and information purposes only and they do not in any manner indicate any assurance or opinion of any manner whatsoever. Any information may be prone to shortcomings, defects or inaccuracies due to technical reasons. Certain information on Website may be on the basis of our own appraisal of the applicable facts, law and regulations in force at the date hereof.

The information (and opinions, if any) contained on the Website may have been obtained from public sources believed to be reliable and numerous factors may affect the information provided, which may or may not have been taken into account. The information provided may therefore vary (significantly) from information obtained from other sources or other market participants. Any reference to past performance in the information should not be taken as an indication of future performance. The information is dependent on various assumptions, individual preferences and other factors and thus, results or analyses cannot be construed to be entirely accurate and may not be suitable for all categories of users. Hence, they should not be solely relied on when making investment decisions. Your investment or financial decision shall always be at your own discretion and based on your independent research; and nothing contained on the Website or in any information would construe ABCL/ABC Companies or any of its employees/authorized representative as having been in any way involved in your decision making process. Any information and commentaries provided on the Website are not meant to be an endorsement or offering of any stock or investment advice.

Nothing contained herein is to be construed as a recommendation to use any product, process, equipment or formulation, in conflict with any patent, or otherwise and Facilities Provider / ABCL/ABC Companies makes no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise. Information on this Website sourced from experts or third party service providers, which may also include reference to any ABCL Affiliate. However, any such information shall not be construed to represent that they belong or represent or are endorsed by the views of the Facilities Provider or ABC Companies. Any information provided or sourced from ABCL Affiliate belongs to them. ABCL is an independent entity and such information from any ABCL Affiliate are not in any manner intended or to be construed as being endorsed by ABCL or Facilities Provider. The information does not constitute investment or financial advice or advice to buy or sell, or to endorse or solicitation to buy or sell any securities or other financial instrument for any reason whatsoever. Nothing on the Website or information is intended to constitute legal, tax or investment advice, or an opinion regarding the appropriateness of any investment or a solicitation of any type. Investment in the securities market and any financial instruments are inherently risky and you shall always assume complete and full responsibility for the outcomes of all the financial or investment decisions that you make, including but not limited to loss of capital. You are therefore advised to obtain your own applicable legal, accounting, tax or other professional advice or facilities before taking or considering an investment or financial decision.

No Solicitation

No Information at this Website shall constitute an invitation to invest in ABCL or any ABC Companies. These are meant for general information only or to meet statutory requirements or disclosures. ABCL or any of its employees are in no way liable for the use of the information by you, when making any decision or investing or trading through any investment vehicles or ABC Companies, or any other third party which may be engaged in offering of these services.

The information contained on this Website does not represent and should not be used to construe (i) the terms on which a new transaction would be entered into by ABCL or ABC Companies, (ii) the terms on which any existing transactions could be unwound by ABCL or ABC Companies, (iii) the calculation or estimate of an  amount that would be payable following an early termination of any past/existing transactions or (iv) the valuations given to any transactions by ABCL or ABC Companies in their books of account for financial reporting, credit or risk management purposes.

Statutory Disclosure

ABCL and ABC Companies are engaged in a broad spectrum of activities in the financial services sectors. You understand and acknowledge that Aditya Birla Money Limited (‘ ABML ’), Aditya Birla Finance Limited (‘ ABFL ’) and Aditya Birla Sun Life Asset Management Company Limited and trustees and sponsor of Aditya Birla Sun Life Mutual Fund (‘ ABSLMF ’) are group companies and ABML / ABFL also acts as a distributor of ABSLMF.  Any recommendation or reference of schemes of ABSLMF if any made or referred on the Website, the same is based on the standard evaluation and selection process, which would apply uniformly for all mutual fund schemes. You are free to choose the execution facilities in the manner deemed fit and proper and no commission will be paid by ABSLMF to ABML / ABFL if you choose to execute a transaction with ABSLMF on the Website, unless otherwise agreed by you and ABML/ABFL separately. Information about ABML/ABFL, its businesses and the details of commission structure receivable from asset management companies to ABML/ABFL, are also available on their respective Website.

Similarly Aditya Birla Money Insurance Advisory Services Limited and Aditya Birla Insurance Brokers Limited are insurance intermediaries and engaged in the distribution of Insurance Products and it may services may include products of Aditya Birla Sun Life Insurance Company Limited and Aditya Birla Health Insurance Company Limited. However there is no conflict on these services and commissions if any payable are in accordance of the extant regulations.

Force Majeure

The Facilities Provider, ABC Companies and any of its Third Party Service Providers shall not be liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond their reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, virus, other malicious computer code, hacking, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, flood, storms, explosions, acts of God, war, earthquake, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.

Indemnification

You agree to protect and fully compensate Facilities Provider, ABCL, ABC Companies, subsidiaries, licensors, suppliers and facilities providers, employees, officers and directors, from any and all third party claims, liability, damages, expenses and costs (including but not limited to reasonable attorneys fees) caused by or arising from your use of the facilities, your violation of the Terms of Use or your infringement, or infringement by any other user of your account, of any intellectual property or other right of anyone.

The Facilities Provider, ABC Companies or any of its third party service providers and processor bank/merchants etc. shall not be deemed to have waived any of its/their rights or remedies hereunder, unless such waiver is in writing. No delay or omission on the part of Facilities Providers and ABC Companies, in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.

Exclusive Agreement

You agree that these Terms of Use are the complete and exclusive statement of agreement supersede any proposal or prior agreement, oral or written, and any other communications between you and the Facilities Provider and its Third Party Service Providers or processor bank/merchants relating to the subject matter of these Terms of Use. These Terms of Use, as the same may be amended from time to time, will prevail over any subsequent oral communications between you and the Website and/or the processor bank.

Termination

Either party can terminate this Agreement by notifying the other party in writing. Upon such termination You will not be able to use the facilities of this Website.

Governing Law and Jurisdiction

The Website specifically prohibits you from usage of any of its facilities in any countries or jurisdictions that do not corroborate to all stipulations of these Terms of Use. The Website is specifically for users in the territory of India. In case of any dispute, either judicial or quasi-judicial, the same will be subject to the laws of India, with the courts in Mumbai having exclusive jurisdiction.

These Terms and Conditions are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these Terms and Conditions or any dispute arising in relation to the Website whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.

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Aditya Birla Insurance: How to File an Insurance Complaint to Aditya Birla Insurance Brokers Limited?

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Aditya Birla Insurance Brokers Limited (ABIBL), a subsidiary of Aditya Birla Capital is a leading insurance broker company, licensed by the Insurance Regulatory and Development Authority of India (IRDAI). ABIBL provides integrated insurance broking and advisory services to individuals and businesses, covering various insurance products and plans. Other subsidiaries of AB Capital are Aditya Birla Sun Life Insurance Company Limited and Aditya Birla Health Insurance Co. Ltd.

Have complaints related to Aditya Birla’s insurance policy or claims? You can call the citizen helpline number or email/WhatsApp customer support. Also, register your complaint online through live chat support, online form, or mobile app.

Resolve issues related to these insurance policies and products of ABIBL:

  • Motor Insurance : For your car, bike, or commercial vehicle, covering damages due to accidents, theft, fire, natural calamities, and third-party liability.
  • Travel Insurance : For medical emergencies, trip cancellation, baggage loss, passport loss, personal liability, and more. These are domestic travel insurance, international travel insurance, student travel insurance, or senior citizen travel insurance.
  • Property Insurance : To protect from risks like fire, earthquake, flood, burglary, and terrorism with property insurance. Insures home, office, shop, factory, warehouse, or any other immovable property.
  • Commercial Insurance : For various industries and sectors, such as manufacturing, construction, hospitality, education, healthcare, and more
  • Other : Some insurance products are marine, asset, pet, and bite-sized insurance, for specific needs and preferences.

Still, not resolved? Escalate your grievance to the Grievance Officer and Principal Nodal Officer at AB Insurance Brokers Ltd. If not resolved within 30 days, approach the Insurance Ombudsman, IRDAI.

Note : If you have disputes regarding breach of insurance regulations and laws, approach IRDAI. For the violation of consumer rights, complain against ABIBL to the National Consumer Helpline (NCH) of the Department of Consumer Affairs.

Level 1: Customer Care, Aditya Birla Insurance (ABIBL)

Time : 24×7 (Online) | 10 AM to 7 PM

You can also visit the nearest local branch to submit a written complaint to the Branch Manager.

Required details to submit your complaint:

  • Aditya Birla Insurance Policy Number
  • Contact details (Avoid disclosing personal or sensitive financial information)
  • Description of the matter at hand, covering aspects related to the insurance policy, claims, or any other concerns.
  • Any document (if submitted online)

Upon successful registration, you will be assigned a reference/ticket number to track the status of your complaint.

If your complaint is not resolved to your satisfaction, escalate the ticket to the level 2 official.

Level 2: Compliance Officer, ABIBL

If the lodged complaint is not resolved within 1 week, escalate the insurance dispute to the appointed Compliance Officer at:

Must include the ticket/reference number of the previous complaint with other supporting documents.

Please note : If your grievance is resolved but dissatisfied with the final response then must escalate the complaint within 2 weeks of response.

Level 3: Principal Officer, ABIBL

If your complaint is still not resolved to your expectation by the Compliance Officer within 2 weeks then you may escalate the disputed matter to the Principal Officer of Aditya Birla Insurance Brokers Limited.

With the reference/ticket number of the previous complaint, send a written complaint letter to this address:

Still, not resolved? You may file a complaint against Aditya Birla Insurance to the Insurance Ombudsman.

Level 4: Insurance Ombudsman, IRDAI

As per the Insurance Ombudsman Rules of 2023, if the complaints or any disputes related to insurance, claims, surrender plans, or policy fees/premiums are not resolved within 30 days to your satisfaction, complain to Aditya Birla Insurance Brokers Limited to the Insurance Ombudsman. Details to file an insurance complaint:

  • Click :  File an online complaint with the Insurance Ombudsman
  • Email (for assistance) : [email protected]

Regulatory Authority

If still not satisfied with the final order of Aditya Birla Insurance or the Insurance Ombudsman, you can approach these legal authorities for specified disputes:

  • Internal Resolution : You may resolve disputes directly with Aditya Birla Insurance Brokers Limited by mutual agreement.
  • Regulatory Compliance : Lodge complaints online regarding insurance standards and breaches of laws with the Insurance Regulatory and Development Authority of India (IRDAI).
  • Consumer Commission : For compensation amounts or disputes exceeding ₹30 lakh, submit your complaint to the National Consumer Disputes Redressal Commission (NCDRC) , through the E-DAAKHIL.
  • Legal Action : If you are dissatisfied with Aditya Birla Insurance’s final decisions and regulatory orders, you may take legal action. Click “ File a case online by e-filing to District/High Courts ” to submit a case. Before this, it is advisable to take advice from legal professionals or lawyers.
  • Complaint Redressal (adityabirlacapital.com)
  • Motor Insurance Complaint Redressal (adityabirlacapital.com)

First published on:

Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT  -  [email protected] . We will respond to you with the procedure and guidance for your issues to get a faster resolution.

Read the Terms and Conditions to use the information for any commercial or profit purpose ( Don't violate the Terms of Use ). All the information is provided for self-help and guidance to know the rights of the common people.

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aditya birla travel insurance customer care

Health Insurance for Travellers

  • Basics Of Health Insurance
  • Published on: 03-10-2023

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Introduction:

Travelling is one of the most exciting and enriching experiences in life. It opens up a world of possibilities. It offers a chance to immerse oneself in new cultures and explore unfamiliar territories. However, the thrill of travelling is often accompanied by various risks. These include the risk of falling ill or getting injured. These unfortunate events can be emotionally and financially draining, especially when one is travelling abroad.

That's why having adequate health insurance for travellers is crucial. This ensures that you're prepared for the unexpected and can focus on enjoying your travels with peace of mind. In this article, we'll dive deep into the importance of health insurance for travellers. We will also explore what you should consider when choosing a plan.

Protection against medical emergencies

Travelling to a new place exposes you to new environments and sometimes new diseases. Even the most careful traveller can fall sick or get injured while on their journey. In such cases, medical bills can add up quickly. You may also end up spending a significant amount of money on healthcare. Having a health insurance plan for travellers protects against such medical emergencies. It ensures that you have access to quality healthcare without worrying about the financial burden.

Peace of mind

Travelling to unfamiliar destinations can be a nerve-wracking experience. The thought of unexpected health issues can add to the stress. Therefore, it is crucial to have comprehensive health insurance for travellers. This ensures peace of mind. It also allows for complete immersion in the travel experience. Being aware that you are covered in the event of a medical emergency enables you to relax and enjoy your travels without any worry.

Coverage for pre-existing medical conditions

For individuals with pre-existing medical conditions, obtaining travel health insurance that covers such conditions is of utmost importance. The cost of medical treatment can add up quickly. Without adequate coverage, the financial burden can be overwhelming. When choosing a plan, it is essential to scrutinize the coverage details and carefully evaluate whether the plan offers coverage for pre-existing conditions, as some plans may exclude these conditions or charge higher premiums.

Assistance with medical evacuation

When travelling, a medical emergency requiring evacuation can be a stressful and expensive ordeal. This is where having health insurance for travellers can provide valuable assistance in arranging and paying for the necessary medical evacuation.

The cost of medical evacuation can be steep, and without insurance coverage, travellers may face significant financial burdens. By having travel health insurance, travellers can have peace of mind knowing that they are covered in the event of a medical emergency and can avoid the stress of worrying about the financial implications of a medical evacuation.

Coverage for adventure sports

If you're planning to indulge in adventure sports like bungee jumping, paragliding, or scuba diving, it's essential to have health insurance that covers such activities. Adventure sports can be risky. Injuries sustained during these activities can be severe. Having coverage for adventure sports ensures that you're protected against any medical emergencies that may arise from these activities.?

Access to quality healthcare

When travelling to a new place, it's challenging to know which healthcare facilities are reliable and offers quality healthcare. Having health insurance for travellers ensures that you have access to quality healthcare facilities, and you don't have to worry about the quality of care you receive. Many health insurance plans for travellers offer a network of healthcare providers, and you can choose a facility from this network for your medical needs.

Covers trip cancellations and interruptions

In addition to medical emergencies, health insurance for travellers can also cover trip cancellations and interruptions due to unforeseen circumstances such as inclement weather, natural disasters, or terrorist attacks. Having coverage for trip cancellations and interruptions can provide financial protection against the expenses incurred due to the disruption of your travel plans.

24/7 assistance services

Many health insurance plans for travellers offer 24/7 assistance services. These can help you in case of a medical emergency. These services can assist with finding a healthcare provider, arranging medical evacuation, and providing translation services. Having access to such services can be invaluable when travelling to a new place.

Cost-effective

Many travellers avoid purchasing health insurance due to the additional cost involved. However, health insurance for travellers is cost-effective in the long run. It provides financial protection against unexpected medical emergencies. In comparison, paying out of pocket for medical treatment can be significantly more expensive, especially in foreign countries where healthcare costs are often higher.

Required for visa applications

In some countries, having health insurance coverage is mandatory for visitors to obtain a visa. Thus, having travel health insurance is not only necessary for financial protection and ensuring your well-being but also for fulfilling visa requirements. Failing to have the required coverage may result in visa rejection or even deportation. Therefore, it is crucial to research the visa requirements of your destination country and obtain appropriate health insurance coverage to avoid any legal or financial consequences during your travels.

Different types of plans are available

When it comes to health insurance for travellers, there are different types of plans available to suit individual needs. Some plans offer comprehensive coverage, including medical emergencies, trip cancellations, and interruptions, while others offer coverage for specific types of medical emergencies, such as accidents or illnesses. Therefore, it's crucial to evaluate your individual needs and choose a plan that offers the coverage you require.

Travelling is an exciting experience, but it's essential to be prepared for the unexpected. Having health insurance for travellers provides financial protection against unforeseen medical emergencies, trip cancellations, and interruptions. It also offers peace of mind and access to quality healthcare, making your travels safer and stress-free. With different types of plans available, it's essential to choose a plan that suits your individual needs and provides adequate coverage. So, before embarking on your next trip, make sure you have health insurance coverage and enjoy your travels with peace of mind. And Aditya Birla Health Insurance provides everything to help you make the right decision when it comes to health insurance. Visit the website now!

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Aditya Birla Health Insurance Co. Limited. IRDAI Reg.153. CIN No. U66000MH2015PLC263677. Address:- 9th Floor, Tower 1, One World Centre, Jupiter Mills Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai 400013. Email: [email protected] Website: adityabirlahealthinsurance.com Fax: +91 22 6225 7700 Phone: 1800 270 7000. For more details on risk factors, terms and conditions please read terms and conditions carefully before concluding a sale. Trademark/Logo Aditya Birla Capital is owned by Aditya Birla Management Corporation Private Limited and Trademark/logo HealthReturns™, Healthy Heart Score and Active Dayz are owned by Momentum Metropolitan Life Limited (Formerly known as MMI Group Limited). These trademark/Logos are being used by Aditya Birla Health Insurance Co. Limited under licensed user agreement(s). Product and UIN. 1. Group Activ Health (IRDAI/HLT/ABHI/P-H(G)/V.1/19/2016-17); 2. Group Activ Secure (IRDAI/HLT/ABHI/P-H(G)/V.1/18/2016-17); 3. Activ Health (IRDAI/HLT/ABHI/P-H/V.1/32/16-17); 4. Activ Secure (ADIHLIP18076V011718); 5. Activ Assure (ADIHLIP18077V011718); 6. Activ Care, Product UIN: ADIHLIP20001V011920; 7. Group Activ Travel, Product UIN : ADITGBP19020V011819. 8. Acitv Fit, Product UIN : ADIHLIP22008V012223. Claim settlement ratio for the financial year of 22-23. Tax benefits are subject to changes in tax laws. Figures displayed on homepage are as on September 2023. For more details on risk factors, terms and conditions please read terms and conditions carefully before concluding a sale. Category of Certificate: Health Insurance. Validity of Certificate of Registration: In Force

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  • 1. The premium is paid for purchase of insurance policy through net banking account or credit/debit card issued in my name, i.e. proposer/policyholder.
  • 2. Any Document required by the Company before issuance of a policy or for processing application or Claim settlement or premium refund shall be provided by me to the Company.
  • 3. I hereby confirm that all premiums have been/will be paid from genuine sources and no premiums have been/will be paid out of proceeds of crime related to any of the scheduled offences listed in Prevention of Money Laundering Act, 2002. I understand that the Insurance Company has the right to call for documents to establish sources of funds. The insurance company has right to cancel the insurance contract in case I am/ have been found guilty by any competent court of law under any of the statutes, directly or indirectly governing the prevention of money laundering in India.
  • 4. According to Regulation 3(d), 3(f) & 3(g) of Insurance Regulatory and Development Authority (IRDA) (Manner of Receipt of Premium) Regulations, 2002, the premium to be paid by any person proposing to take an insurance policy (hereinafter referred to as the proposer) or by the policyholder to an insurer may be made through credit/debit card held in his name, Internet or E-Transfer.
  • 5. As per Anti-Money Laundering / Counter Financing of Terrorism (AML/CFT) guidelines issued by IRDA for general insurance companies are required to carry out Know Your Customer (KYC) norms at the settlement stage where Claim payout /premium refund crosses a threshold of Rs. 1 lakh per claim /premium refund.
  • 6. Insurance Company may, at its sole discretion, call for any document before issuance of a policy or for processing the application of Claim settlements /premium refund.

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Aditya Birla Health Insurance Co. Limited (ABHICL) , a part of Aditya Birla Capital Ltd (ABCL), is a joint venture between Aditya Birla Group and MMI Holdings of South Africa. ABHICL was incorporated in 2015 wherein commenced its operations in October 2016 and is engaged in the business of health insurance. The company’s current product portfolio includes unique chronic care and incentivized wellness offerings. ABHICL has a nationwide distribution presence in over 2800+ cities through branches and partner offices, 14 bancassurance partners, and over 68,000 direct selling agents. ABHICL has scaled and diversified digitally enabled distribution through 131 branch locations, bancassurance available through 17,000+ branches, and 43 digital partners.

The company has a customer-centric approach and always takes enough initiative to improve the consumer experience. The company’s customer service is open 24×7 to help the consumers, as the company keeps the customer experience at its top priority level.

Different Ways To Get Connected To Aditya Birla Health Insurance Customer Care

There are several ways in which you can get connected to the customer care service of the company. Choose any of the following options to avail of the customer service facilities of Aditya Birla Health Insurance.

Important Branches With Contact Details of Aditya Birla Health Insurance Customer Care

How can aditya birla health insurance customer care help you.

You can get different customer care services from the company if you are an Aditya Birla Health Insurance customer. The important mentions are as follows. 

To Do The Renewal of a Policy:

One cannot skip this step as without renewing the policy on time, the policy will become void and no benefits will be available. However, many insurers have come up with online renewal policy, which has made the procedure seamless and easy. But if any customer faces any issues while doing this renewal procedure, he/she can contact the customer care company to fix his/her problem. The company will address the problem as soon as possible.

To Have Some General Information About the Company of the Products:

If anyone wants to do any general inquiry regarding any policy of the company. he/she can seek help from the customer care desk of the company. The inquiry can be related to the buying procedure of a policy, filing a claim, knowing information about any policy, getting information about the background of the company, etc. 

To Intimate the Insurer About Changes:

It is very much possible that the customer has changed his/her address or phone number. In that case, intimating the insurance company is mandatory. Otherwise, the insured person may have to face difficulties in the future. This can be easily done using the official website of the company.

Frequently Asked Questions

The official address of the registered office of the company is:

9th Floor, Tower 1, One World Centre, Jupiter Mills Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai 400013.

For the instant callback, you can opt for the Request a Callback service that is available on the official website of the company.

Certainly, the customer service of the insurer is there to resolve any of your problems.

Even if you are not an existing customer of the company, you can always get connected to the customer care service of the company, and get your queries resolved. They are always present at your service.

It depends on the nature of your query. However, the company always tries to resolve the problem instantly or as soon as possible.

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Businesses must now go beyond just offering high-quality products and services at reasonable costs. Additionally, customers demand excellent customer service. To be successful in the insurance industry, customer service is the key as it bridges the gap between the insurer and the policyholder. The insurance industry is changing rapidly, especially when you can buy health insurance online . The policyholder wants a solution at the end of the day, just like the buying/ renewal process.

Aditya Birla Health Insurance offers many options to help policyholders connect with the company. Today, we will look at all the options and details regarding Aditya Birla Health Insurance customer care.

Assistance Offered by Aditya Birla Health Insurance

Aditya Health Insurance can be reached in several ways, including by phone, chat, or email. Let's examine the essential details you can use to purchase, renew, or make a claim on an Aditya Health Insurance policy .

Phone Number: 1800-270-7000 WhatsApp Number: +91 8828800035 Email Address: [email protected]

Aditya Birla Health Insurance's official website includes a customer service tab that allows you to contact customer service online via phone, chat, or email.

Aditya Birla Health Contact Details

If you require assistance, have inquiries about your health plan, or are interested in purchasing one, you can get in touch with the business. Here are some more specifics.

Registered Office: 9th Floor, Tower 1, One World Centre, Jupiter Mills Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai 400013. Phone Number: 1800 270 7000

Ombudsman Offices Details of Aditya Birla Health Insurance

The list of Aditya Health Company ombudsman offices are listed below:

Grievance Redressal

The Aditya Birla Health Company has a detailed procedure for handling complaints. Below is the process of grievance redressal for customers:

Contact Centre: Customers can contact the Aditya Birla Health Insurance Co. Limited contact centre at 1800 270 7000, as well as any TPAs, banks, or intermediaries we have a partnership with.

Email: Customers can contact any of the TPAs, Banks, and intermediaries with whom we have a partnership by emailing [email protected] from their registered email address. The Grievance Team will register a grievance after verifying the customer's information by calling a recorded line and asking pertinent security questions.

Official Website: The customer can file a complaint on the company website.

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Customer Care Details of RenewBuy

Please get in touch with our customer service team if you need help. Customers who bought a Aditya Birla Health insurance policy from the company's official website RenewBuy.com are qualified. Information about RenewBuy customer service is provided in the table below:

Important Cities and Branches of Aditya Birla Health Insurance Company

Here is the list of important cities and branches of Aditya Birla Health Company:

IMAGES

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  2. Aditya Birla Health Insurance: Your Health, Our Priority

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  2. Aditya birla sunlife insurance e-Flat

COMMENTS

  1. Customer Service

    Reach out to Aditya Birla Capital customer care support for any assistance related to loan, investment, insurance and other services.

  2. Pages

    A travel insurance policy ensures the assurance of support in case of unforeseen eventualities. Aditya Birla Insurance Brokers Limited (ABIBL) enables you to compare and buy the best travel insurance policy that suits your needs. With an adequate & a comprehensive insurance cover you can enjoy your travels to the fullest.

  3. International Travel Insurance Policy & Its Coverage

    A comprehensive international travel insurance policy would cover financial risks arising out of any medical emergency - such as injury, illness, accident, hospitalisation, medical repatriation, surgery - on foreign shores. Cancellation or delays in trips. A slew of contingencies - including inclement weather, snags in connecting flights or ...

  4. Pages

    Corporate Office: One World Centre, Tower-1, 7th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400 013. Tel. No.: +91 22 43568585/Toll Free No.: 1800-270-7000. . Trademark/Logo "Aditya Birla Capital" is owned by Aditya Birla Management Corporation Private Limited and used by Aditya Birla Insurance ...

  5. Contact Us

    Contact Us. Helpline:1-800-270-7000: 9 am to 9 pm, Monday to Sunday (Closed on National Holidays) Service Branches: 9.30 am to 6 pm, Monday to Friday & alternative Saturdays (2nd, 4th and 5th Saturdays are working. Branch closed on Sundays and National Holidays) . Mumbai.

  6. Help Desk

    Aditya Birla Sun Life Insurance Company Limited, Registered with Insurance Regulatory & Development Authority of India (IRDAI) as Life Insurance Company. Registered Office: One World Center Tower 1, 16th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013.

  7. Support & Services

    Aditya Birla Capital Health Insurance is here to answers all your health related queries with their support center. ... Travel Insurance: Pension Funds: Real Estate Finance: Real Estate Investments: Corporates . PROTECTING INVESTING FINANCING ADVISING ; Corporate General Insurance:

  8. Why Aditya Birla Health Insurance?

    Group Activ Travel Health Insurance plans are perfect for people who love to travel with family, ... The Active Assure Diamond and Activ Care Health Insurance plan is inclusive of AYUSH treatment cover. ... These trademark/Logos are being used by Aditya Birla Health Insurance Co. Limited under licensed user agreement(s). Product and UIN. 1 ...

  9. PMS

    Customer Care If you ... Life Insurance Health Insurance Multiply Wellness Motor Insurance Travel Insurance. ... (formerly known as Birla Sun Life Asset Management Company Limited), the investment manager of Aditya Birla Sun Life Mutual Fund is a joint venture between the Aditya Birla Group and Sun Life Financial Inc. of Canada.

  10. Health Insurance Claim Reimbursement Process

    Aditya Birla Health Insurance inspired me to maintain an active lifestyle by adopting healthy habits and rewarded me with 100% HealthReturns™. ... *Starting Plan price mentioned on the website are for self customer with age 30 and Sum Insured 5 LAKH ... Group Activ Travel, Product UIN : ADITGBP19020V011819. 8. Acitv Fit, Product UIN ...

  11. Aditya Birla Health Insurance

    With Aditya Birla's digitized services, making health insurance claims has been simplified. Download the Active Health App to register and track your health insurance claims or connect with the company online. You can also call the toll-free number 1800 270 7000 for claims assistance. You can avail of two types of health insurance claims -.

  12. Contact Info & Branch Locator

    Aditya Birla Sun Life Insurance Company Limited, Registered with Insurance Regulatory & Development Authority of India (IRDAI) as Life Insurance Company. Registered Office: One World Center Tower 1, 16th Floor, Jupiter Mill Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013.

  13. Individual Health Insurance

    The minimum age of enrollment under Aditya Birla individual health insurance plans is 91 days. On the other hand, there is no maximum age of entry. Before, enrolling you will need to undergo a medical check-up to determine your current state of health. Children below the age of 25 years can be covered under the family floater plans as dependents.

  14. Manage My Policy

    Step 3: Submit the forms along with self attested documents to your nearest Aditya Birla Sun Life Branch. Log in and Manage your policy by making payments, view and update your policy service, and more. Now you can manage your policy with easy processes and get a faster response.

  15. Pages

    Introduction & Purpose. The Board of Directors of Aditya Birla Insurance Brokers Limited ("the Company"), on recommendation of the Audit Committee, has adopted this policy by its resolution dated March 31, 2015 to regulate transactions of the Company by Related Parties in compliance with various applicable laws, including under the Companies ...

  16. Contact Us

    At Aditya Birla Sun Life Mutual Fund, we are committed to make mutual fund investment a pleasant experience. ... Travel Insurance ; INVESTING Mutual Funds ; Stock and Securities ; Wealth; Portfolio Management Services ... +91-080-45860777 outside india | [email protected]. Locate Us; eAssistance; Find an Advisor; Share ...

  17. Customer Service Overview

    The claimant or the family members of the Life Assured should inform the ABSLI Branch Office about the death of the Life Assured. Alternatively, they can directly intimate the Claims Section at: The Claims Section, Aditya Birla Sun Life Insurance Company Limited. G Corp Tech Park, 5th & 6th Floor, Kasar Wadavali, Ghodbunder Road, Thane - 400 601.

  18. How to Claim Travel Insurance

    Claim documents. After you have informed the insurance company about a claim, you will be asked to fill the claim form and send it along with the insurance policy copy and other required documents such as an address proof, etc. You can send the claim form and the documents through post, fax or email.

  19. Aditya Birla General Insurance: Helpline, File an Online Complaint

    Travel Insurance: For medical emergencies, trip cancellation, baggage loss, passport loss, personal liability, and more. These are domestic travel insurance, international travel insurance, student travel insurance, or senior citizen travel insurance. ... Level 1: Customer Care, Aditya Birla Insurance (ABIBL) Time: 24×7 (Online) | 10 AM to 7 ...

  20. Aditya Birla Finance Limited

    Contact Us. Helpline:1-800-270-7000: 9 am to 9 pm, Monday to Sunday (Closed on National Holidays) Service Branches: 9.30 am to 6 pm, Monday to Friday & alternative Saturdays (2nd, 4th and 5th Saturdays are working. Branch closed on Sundays and National Holidays) . Mumbai.

  21. Health Insurance for Travellers: Why You Need It

    By having travel health insurance, travellers can have peace of mind knowing that they are covered in the event of a medical emergency and can avoid the stress of worrying about the financial implications of a medical evacuation. ... And Aditya Birla Health Insurance provides everything to help you make the right decision when it comes to ...

  22. Aditya Birla Health Insurance Customer Care Details

    There are several ways in which you can get connected to the customer care service of the company. Choose any of the following options to avail of the customer service facilities of Aditya Birla Health Insurance. Phone number. Toll-free number - 1800-270-7000. Email ID.

  23. Aditya Birla Health Insurance Customer Care

    Aditya Health Insurance can be reached in several ways, including by phone, chat, or email. Let's examine the essential details you can use to purchase, renew, or make a claim on an Aditya Health Insurance policy. Phone Number: 1800-270-7000. WhatsApp Number: +91 8828800035. Email Address: [email protected].