tui my trips

Sign in and connect to a world of travel experiences

Discover the latest deals, manage your booking and access your tickets wherever you go..

Price (per adult)

Pickup at hotel, tickets option, activity languages, our recommendations in  red square.

World audio guide with TravelMate app

Make the most of your time in 33 cities around the world with this TravelMate app on your smartphone. Listen to detailed audio commentaries in your language.

en,  it,  fr,  es,  de,  +2  ru, zh

Red Square tickets and tours

How to get there, reviews  red square.

GDPR Expired data

Un poco complicado encontrar las taquillas. Y el número de reserva no estaba correcto por lo q tuvimos q pasar primero por información. Por lo demás b ...

réservation , voucher 15 jours avant la visite , et récupération du billet définitif à la billetterie 45 minutes avant sans aucun problème .

Good to do on my own time and admireThank you got your communications before hand Janice

You are using an outdated browser. Please upgrade your browser .

• Moscow and St. Petersburg Tours

Our 20 Best Combined Moscow and St. Petersburg Tours of 2022

A perfect way to see the most that Russia has to offer is to take a tour that combines visits to Russia’s largest cities - Moscow and St. Petersburg. Each tour is fully customizable and can be adjusted to fit any budget. Our most popular tours are listed below. Please click on the tour details to learn more or contact us for more information about our combined Moscow - St. Petersburg tours using the form at the side of the page. You can also schedule a call with one of our Russian travel specialists to learn more.

Highlights of Two Capitals

This is a well-balanced tour of Moscow and St. Petersburg that includes all must-see sights, such as the Kremlin, Red Square, the Peter and Paul Fortress, Peterhof with its world-famous fountains and, of course, the Hermitage Museum.

Accommodation

PRIVATE TOUR

Moscow - St. Petersburg 4-star cruise by Vodohod

With this 12-day cruise, you will visit Russia's largest cities - Moscow and St. Petersburg - and several charming small towns and villages, all rich in Russian culture and history: Uglich, Yaroslavl, Goritsy, Kizhi, and Mandrogui

Cruise Ship

Moscow - St. Petersburg 5-star cruise by Vodohod

Enjoy an 8 day Russian river cruise on our luxury ship. Besides visiting Russia’s two capitals – Moscow and St. Petersburg, the cruise will also take you to the ancient towns of Uglich and Goritsy, Kizhi island with its outstanding wooden architecture, and Mandrogui village, famous for traditional handicrafts.

Group tour Taste Of Russia by Intourist

Taste the Russian culture, traditions and way of life by visiting 3 completely different cities: Europe�s largest megalopolis Moscow, provincial Novgorod with medieval Russia spirit, and gorgeous St. Petersburg with glittering baroque palaces and romantic canals.

Jewels of Two Capitals

It is our most complete and popular tour of Moscow and St. Petersburg. In addition to visiting all the emblematic places, you will also have free time for your own discoveries. On your free nights you can watch the shows at the Bolshoi and Mariinsky Theaters or a folkloric show.

St. Petersburg - Moscow 5-star cruise by Vodohod

This 8-day Russian river cruise by luxury ship will take you to the jewels of Russia - St. Petersburg and Moscow as well as the most significant towns between these 2 magnificent cities: Mandrogui village, Kizhi island with its amazing wooden architecture and Uglich and Goritsy with their tranquil, country atmosphere.

St. Petersburg - Moscow 3-star cruise by Vodohod

This is our most popular St. Petersburg to Moscow cruise. Besides in depth visits to St. Petersburg and Moscow, the cruise covers all the most important areas between the two capitals: Mandrogui - a colorful village famous for local handicrafts, amazing Kizhi Island with its beautiful nature and wooden architecture, as well as the ancient towns of Goritsy, Yaroslavl, and Uglich.

Group Tour Golden Ring, Moscow and St. Petersburg

This tour is a perfect combination of the 'Two Capitals' of Russia - Moscow and St. Petersburg, and the charming ancient towns of Suzdal and Vladimir located in the Golden Ring area of Russia. The tour is highly recommended to those interested in Russian history.

Moscow - St. Petersburg Luxury Cruise by Vodohod

Moscow - St. Petersburg 3-star cruise by Vodohod

This is our most popular cruise covering Moscow and St. Petersburg and all of the significant towns between these 2 cities. Besides the Two Capitals, you will visit the ancient towns of Uglich, Yaroslavl and Goritsy, the island of Kizhi, and Mandrogui village.

Two Capitals and the Golden Ring

This tour covers the best sights of Moscow and St. Petersburg along with a trip to the Golden Ring - a group of medieval towns to the northeast of Moscow. Ancient Kremlins, onion-shaped domes and wooden architecture is just a small part of what awaits you on this amazing tour.

Group Tour St. Petersburg Break by Intourist

Explore St. Petersburg, the former capital of Imperial Russia with its magnificent palaces, parks, and monuments. Our engaging and most importantly fun tour includes all the most important highlights, such as Peter and Paul Fortress, the Hermitage Museum, and the Catherine Palace with the Amber Room.

Group Tour Highlights of Russia by Intourist

This classic tour will leave you with unforgettable memories of Russia's most important and exciting cities. You’ll get to know Moscow, an exciting and vibrant city rich in history and St. Petersburg - Russia's most romantic and culturally important city.

Two Capitals at a Glance

This is a brief tour of Moscow and St. Petersburg that will give you a good idea of the two cities. On this tour, you will spend one night in each city and travel between the cities on board of a high-speed Sapsan train. The highlight of the trip is the Hermitage, the fourth largest museum in the world and Russia’s former Imperial residence.

Group Tour Treasures of the Golden Ring, Moscow and St. Petersburg

This tour is perfect for those who are interested in Russian culture and its history. Not only you will see two fabulous capitals – Moscow and St. Petersburg, but you’ll also visit the magnificent smaller towns of the Golden Ring including Suzdal, Vladimir, Bogolubovo and Yaroslavl. You will see world famous sights and even a Russian poultry farm!

St. Petersburg - Moscow 3-star cruise by Infoflot

This is our shortest St. Petersburg to Moscow cruise and it is a perfect choice for those who have already been to Moscow and St. Petersburg and would like to explore the small, charming towns lying between the Two Capitals.

St. Petersburg - Moscow Luxury Cruise by Vodohod

This 8-day Russian river cruise on a luxury ship takes you to Russia’s two capitals – Moscow and St. Petersburg, as well as to the ancient towns of Uglich and Goritsy, Kizhi island with its outstanding wooden architecture, and Mandrogui village, famous for traditional handicrafts, and Valaam archipielago with its amazing monastary.

Moscow to St. Petersburg 3-star cruise by Infoflot

This is our shortest Moscow to St. Petersburg cruise and it is a perfect choice for those who have already been to Moscow and St. Petersburg and would like to explore the small, charming towns lying between the Two Capitals.

Two Capitals and Veliky Novgorod

You will actually see three capitals on this tour: Moscow, Russia’s political capital; St. Petersburg, which is considered the cultural capital of Russia, and also Novgorod, the ancient capital of Russia - you will be enchanted by its serenity and medieval atmosphere

Group Tour Moscow Break by Intourist

Russia's capital has so much to offer, from the Kremlin and the Metro to the Old Arbat street and the Tretyakov Gallery. Besides these sites, you will also visit a fascinating country estate which today is quite off the beaten path, Gorky Estate, where the Soviet leader Lenin spent the last months of his life.

Moscow - St. Petersburg 4-star cruise by Crucemundo (long)

This cruise includes the most important sights on the Moscow to St. Petersburg route. Besides in depth visits to the Two Capitals, you will visit the ancient towns of Uglich, Goritsy, the island of Kizhi, and Mandrogui village.

Winter Fairy Tale

One of the best times to visit Russia is winter. At this time of year, all of Russia becomes festive and full of activity, the streets and parks turn into wonderlands of snow and frost with families out and about strolling and taking in the beautiful nature.

Moscow - St. Petersburg 3-star cruise by Infoflot (long)

This 11-day cruise covers Moscow and St. Petersburg and all the significant towns on the route between the two capitals. Besdies Moscow and St. Petersburg, you will visit the ancient towns of Uglich, Yaroslavl, and Goritsy, the island of Kizhi with its beautiful nature and wooden architecture, and Mandrogui village.

St. Petersburg - Moscow 3-star cruise by Infoflot (long)

This 11-day St. Petersburg to Moscow cruise covers all the important places: Mandrogui - a colorful village famous for local handicrafts, amazing Kizhi Island, as well as the ancient towns of Goritsy, Yaroslavl, and Uglich.

Moscow - St. Petersburg 4-star cruise by Crucemundo

Enjoy a short Russian river cruise on a comfortable 4-star ship. Our program includes all the most important sights on the Moscow to St. Petersburg route. Besides the Two Capitals, you will visit the ancient towns of Uglich, Goritsy, the island of Kizhi, and Mandrogui village.

St. Petersburg - Moscow 4-star cruise by Crucemundo (long)

This St. Petersburg to Moscow cruise is a great way to discover Russia. The cruise includes in-depth visits to Russia’s two capitals and also makes stops at all of the important sites along the route including Mandrogui - a colorful village famous for local handicrafts, amazing Kizhi Island with its beautiful nature and wooden architecture, as well as the ancient towns of Goritsy, Yaroslavl, and Uglich.

St. Petersburg - Moscow 4-star cruise by Crucemundo

This is a great Russian river cruise on a comfortable 4-star ship that will take you to St. Petersburg and Moscow and the most significant places between these 2 cities: Mandrogui village, Kizhi island with its amazing wooden architecture and Uglich and Goritsy with their tranquil atmosphere.

I have just returned home from a wonderful holiday visiting St Petersburg and Moscow. My guides and drivers were the most amazing people, very knowledgable and went out of their way to make sure I was happy with my holiday. Russia is beautiful, the places are gorgeous and I loved the people I met who were extremely welcoming, warm and hospitable. Thank you Express to Russia, I recommend you highly and without hesitation to anyone considering a holiday to Russia!!

We have returned home from our travels in St. Petersburg and Moscow, and I wanted to thank you for your part in arranging our trip. Everything went extremely well and we were very pleased with our experiences in Russia. I appreciated your emails in answering all my questions, and the travel was everything we had hoped for. Both hotels were excellent; guides and drivers very professional, helpful, and prompt. We had a great vacation!

Moscow to St. Petersburg tours

Our tours to Moscow and St. Petersburg are offered as land only and therefore do not include airfare. We ask that you arrange your own plane tickets and we will meet you at the airport and handle everything else. You can easily book the discount tickets yourself through our own discount internet ticket office . Please browse our discount air tickets section to learn more.

Your tour will take you to Moscow, the capital of Russia as well as the largest city in both Europe and Russia with a population of over 12 million. Moscow has a rich history dating back to medieval times. World events have been shaped here. You will learn about Moscow’s history during the period of the reign of the Grand Duchy of Moscow , the Russian Empire and the Soviet period. You will see some of the world’s most breathtaking architecture on visits to the Kremlin and Red Square . You will see monuments from Stalin ’s period and also see modern Moscow, one of the most vibrant cities on earth. We encourage you to read the descriptions of each individual tour to learn more.

St. Petersburg

St. Petersburg is one of the most beautiful and romantic cities on earth. It is the former capital of Imperial Russia , and was home to the Russian Tsars for over 200 years. Founded in 1703 by Peter the Great , the city sits on the banks of the majestic Neva River and the Gulf of Finland. Saint Petersburg is famous for the important role it has played in the development of Russia and the Russian Revolution as well as its artistic and cultural significance. The city was home to such eminent figures such as Catherine the Great , Tsar Pavel, Nicholas II the last Tsar and Rasputin , Dostoevsky , Pushkin , Gogol and many more. St. Petersburg is Russia’s second largest city with a population of over 6 million. The city is extremely beautiful with dozens of canals and beautiful palaces. St. Petersburg also houses the Hermitage Museum containing one of the world’s greatest collections of art. Welcome to St. Petersburg, this most beautiful and mysterious of cities .

Welcome to these two great cities of Russia. Your St. Petersburg Moscow tour will give you valuable insights into Russia’s history, its art and most importantly its culture and people. We are sure you will have an unforgettable stay with us!

Frequently Asked Questions From Our Travelers

Is moscow or st petersburg more beautiful.

Moscow and St Petersburg are two completely different cities and difficult to compare. Both are beautiful in their own way. Moscow’s sprawling cityscape reflects centuries of history in a mixture of architectural styles - gilded cupolas of medieval Russian churches merge with Stalinist monoliths and towering glass skyscrapers, and cobble-stone alleys balance grand boulevards. St Petersburg’s centre was laid out over a matter of decades, its regular and harmonious city plan lined with Neoclassicist, Art Nouveau and Baroque masterpieces, intersected with meandering canals. If you can’t choose between the two, check out our best combined Moscow and St Petersburg tours.

What is the best time to visit Moscow and St Petersburg?

A trip to St Petersburg or Moscow at any time of year will be enjoyable. Museums and galleries are much less busy during winter, accommodation is significantly cheaper, and you can enjoy outside activities such as skiing or sleigh rides. Exploring the cities is more enjoyable in the warmer months, and St Petersburg especially beckons during the White Nights. Whenever you decide to travel, check out which national holidays are on – Pancake Week, Victory Day, and City Day are just some of the festivities you can experience. For more information about the best time of year to travel, read our guide.

Our travel brands include

Express to Russia

Join us on Facebook

We invite you to become a fan of our company on Facebook and read Russian news and travel stories. To become a fan, click here .

Join our own Russian Travel, Culture and Literature Club on Facebook. The club was created to be a place for everyone with an interest in Russia to get to know each other and share experiences, stories, pictures and advice. To join our club, please follow this link .

We use cookies to improve your experience on our Website, and to facilitate providing you with services available through our Website. To opt out of non-essential cookies, please click here . By continuing to use our Website, you accept our use of cookies, the terms of our Privacy Policy and Terms of Service . I agree

TUI Holidays & Travel App

About this app

Browse our range of holidays, add your booking, holiday countdown, holiday extras, travel checklist, digital boarding passes, connect with our 24/7 team, book tui experiences, transfer information, data safety.

Ratings and reviews

• Flag inappropriate

• Show review history

What's new

App support, more by tui group.

Similar apps

UK Edition Change

• UK Politics
• News Videos
• Paris 2024 Olympics
• Rugby Union
• Sport Videos
• John Rentoul
• Mary Dejevsky
• Andrew Grice
• Sean O’Grady
• Photography
• Theatre & Dance
• Culture Videos
• Fitness & Wellbeing
• Food & Drink
• Health & Families
• Royal Family
• Electric Vehicles
• Car Insurance Deals
• Lifestyle Videos
• UK Hotel Reviews
• News & Advice
• Simon Calder
• Australia & New Zealand
• South America
• C. America & Caribbean
• Middle East
• Politics Explained
• News Analysis
• Today’s Edition
• Home & Garden
• Broadband deals
• Fashion & Beauty
• Travel & Outdoors
• Sports & Fitness
• Sustainable Living
• Climate Videos
• Solar Panels
• Behind The Headlines
• On The Ground
• Decomplicated
• You Ask The Questions
• Binge Watch
• Travel Smart
• Watch on your TV
• Crosswords & Puzzles
• Most Commented
• Newsletters
• Ask Me Anything
• Virtual Events
• Wine Offers

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged in Please refresh your browser to be logged in

Tui cancels flights and holidays as passengers wait at departure gates

Exclusive: europe’s biggest holiday firm is cancelling entire package holidays to manage down the scale of its problems, article bookmarked.

Find your bookmarks in your Independent Premium section, under my profile

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts

Get simon calder’s travel email, thanks for signing up to the simon calder’s travel email.

Europe’s biggest travel firm, Tui , is cancelling more peak-season package holidays as it struggles to recover from the CrowdStrike chaos.

The firm’s crew rostering system was impacted by Friday’s IT outage. Tui grounded 64 holiday flights to and from the UK on Friday, with further delays and cancellations on Saturday and Sunday.

The company is taking the highly unusual step of cancelling entire package holidays to manage down the scale of its problems – which are particularly acute at Manchester airport .

Follow latest updates on Crowdstrike global IT outage as Microsoft releases recovery tool

A passenger who had been waiting for a Manchester-Lanzarote flight due out at 6am on Sunday morning learnt shortly before noon that her whole holiday had been cancelled.

She told The Independent she has now rebooked with Jet2 Holidays to go to Tenerife on Monday.

Tui’s Manchester-Cancun flight due out at 12 noon on Saturday was eventually cancelled eight hours later.

The Boeing 787 Dreamliner was ready to go to the Mexican resort, but Tui decided to deploy it first to take passengers out to Palma de Mallorca and bring others home.

Passenger Lindsay Dawes said that at the departure gate for the Cancun flight, they were “told there’s no pilot as the crew have gone over their hours”.

She said: “We were then sent through security to arrivals where the staff basically couldn’t answer anything and told us to arrange our own hotels and transport for the night.”

Under air passengers’ rights rules, an airline that cancels a flight is obliged to provide hotels and meals if necessary.

A spokesperson for Tui said: “Due to the global IT issue at airports and airlines around the world on Friday, Tui’s overall service this weekend was heavily impacted and we would like to apologise to everyone affected.

“Whilst the original IT issue was outside of our control, the impact to our systems on Friday has meant that our flight programme has suffered continued delays that we have not been able to resolve.

“We therefore made the difficult decision to cancel a number of outbound flights and delayed a number of inbound flights returning to the UK on Friday 19 July and Sunday 21 July.

“We are very sorry to all those customers impacted as we understand how disappointing this would have been and recognise that many customers were already at the airport waiting for their departure.”

“Our teams are working extremely hard to get everyone on, or home from, their holiday as soon as possible.”

British Airways and easyJet have together cancelled dozens of flights on Sunday, mainly at London Heathrow and London Gatwick respectively. They blame the effects of adverse weather in Continental Europe and severe air-traffic control (ATC) restrictions.

An easyJet passenger, Adam Collyer , wrote on X/Twitter: “Naples airport flight with easyJet at 10.30am to Gatwick. Cancelled at 6am. No alternative flights available and no help or guidance provided whatsoever on their behalf. Now booked in with Jet2 flying to Manchester.”

A spokesperson for easyJet said: ”Unfortunately, some flights were unable to operate due to the impact of weather and capacity related ATC restrictions imposed across Europe yesterday, 20 July, which led to delays and some cancellations, and as a result a knock-on impact which led to aircraft being positioned out of base.

“We are doing all possible to minimise the impact on our customers, providing those on cancelled flights with options to rebook or receive a refund, as well as hotel accommodation and meals where required.”

The airline had planned to operate around 3,800 flights over this weekend.

To make matters even worse for Manchester airport passengers, there is a points failure on the rail line to and from Manchester Piccadilly.

TransPennine Express said: “Train service running to and from these stations may be cancelled or delayed by up to 45 minutes.”

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Subscribe to Independent Premium to bookmark this article

Want to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today.

New to The Independent?

Or if you would prefer:

Want an ad-free experience?

Hi {{indy.fullName}}

• My Independent Premium
• Account details
• Help centre

CrowdStrike outage: How your plane, train and automobile travel may be affected

The CrowdStrike outage that hit early Friday morning and knocked out computers running Microsoft Windows has grounded flights globally.

Major U.S. airlines including United Airlines, American Airlines and Delta Air Lines have halted flight operations around the world. According to FlightAware, which is tracking the cancellations live , 7% of United Airlines flights, 8% of American Airlines flights and 12% of Delta flights have been canceled. By comparison, the airlines had canceled Thursday 3%, 4% and 1% of flights, respectively. 

FlightAware’s tracker also shows that, as of 6:30 p.m. ET, nearly 4,434 flights have been canceled today, with total flight delays surpassing 40,000. Not all of those cancellations and delays will be linked to the CrowdStrike outage.

U.S. Secretary of Transportation Pete Buttigieg, who addressed the widespread outage during an interview on CNBC , said that while the issue has been identified, his agency expects a “ripple or cascade effect” to continue today as airlines try to get their systems back to normal.

“These flights, they run so tightly, so back-to-back, that even after a root cause is addressed, you can still be feeling those impacts throughout the day,” said Buttigieg. “I will say we have no indication of an impact to our own systems, in terms of FAA operational systems like air traffic control, or most systems within the U.S. Department of Transportation, but as far as the airlines themselves, we’re going to definitely be expecting more there.”

Buttigieg also noted that shipping ports have been affected due to issues at gates letting trucks in and out.  Local California news  reported that at Long Beach and Los Angeles ports, shipments were disrupted and delayed amid the outage as hundreds of trucks were stuck waiting for cargo to be released or loaded.

The Federal Aviation Administration posted on X and Facebook that it is closely monitoring the issue, and that several airlines have requested assistance with ground stops until the issue is resolved. A ground stop is an air traffic control measure that slows or halts the flow of an aircraft coming into a given airport. 

“We continue to work closely with airlines as they work to resume normal operations,” wrote the FAA. “Ground stops and delays will be intermittent at various airports as the airlines work through residual technology issues. Contact the airlines for more information.”

According to the FAA’s website , airports like Boston Logan International Airport, Harry Reid International Airport in Las Vegas, Milwaukee Mitchell International, Charles M. Schulz-Sonoma County Airport and LaGuardia Airport in New York have closed to “non-scheduled transient general aviation aircraft, or flights that aren’t a part of a regular schedule (like charter or private flights) and aircraft that are just passing through and not based at the airport.”

Airports including Atlanta International, Detroit Metropolitan, Minneapolis Saint-Paul, Salt Lake City International Airport and Henry E. Rohlsen Airport in Saint Croix are experiencing ground delays due to unspecified reasons that could also be linked to the CrowdStrike outage. 

Airlines react to CrowdStrike outage

Virtually every airline has experienced communications issues due to the CrowdStrike outage, including global airlines such as Qantas , Air France , Ryanair , Air Asia , Air India and others. 

The FAA’s Air Traffic Control System Command Center posted Friday that all United Airlines flights regardless of destination and subs have been grounded due to a communication issue. 

United Airlines posted on its website that flights going in and out of the following airports today have been affected: Cleveland, OH (CLE); Newark, NJ (EWR); Frankfurt, Germany (FRA); Guam (GUM); Honolulu, HI (HNL); Washington, D.C. (IAD); Houston, TX (IAH); Los Angeles, CA (LAX); London, Great Britain (LHR); Orlando, FL (MCO); Chicago, IL (ORD); San Francisco, CA (SFO). 

A United spokesperson told TechCrunch that the issue affected many separate systems, including those used for calculating aircraft weight, checking in customers and phone systems at the airline’s call centers.

Frontier Airlines, an American ultra low-cost carrier, was also affected , but appears to have resumed, or is in the process of resuming, normal flight operations. Spirit Airlines, another budget airline, said the outage is impacting its reservations system and flight operations. 

“Due to the outage, we are currently unable to rebook Guests whose travel plans have been disrupted. We will assist these Guests as soon as possible when our vendor restores service,” Spirit posted on Facebook.

American Airlines also confirmed that a technical issue with a vendor impacted multiple carriers. The airline said as of 5 a.m. ET it has been able to “safely re-establish our operation.” However, current social media posts still show customers whose flights are canceled or continue to be delayed. 

Despite the fact that Delta was able to resume some flight departures , as of Friday afternoon, more than 1,200 Delta mainline and Delta Connection flights had been canceled due to the outage. Delta also said additional delays and cancellations are expected Friday and potentially through the weekend.

According to a ground delay alert from the FAA, Delta flights departing for Hartsfield-Jackson Atlanta International Airport are seeing an average delay of 174 minutes at the time of this writing. The delay affects departures from 30 airlines across the U.S. and Canada. 

Citi analyst Stephen Trent said that because the outage wasn’t the fault of the airlines themselves, he doesn’t believe there will be penalties for flight cancellations. 

“Today’s disruption should not have a material earnings impact as ​long as significant improvements continue throughout the day,” Trent said. 

Consumer rights

Most of the airlines with delayed or canceled flights are working on ways to help customers rebook their flights.

United, American Airlines and Delta have all waived change fees and fare differences for customers whose flights were canceled on Friday. Customers need to rebook today to take advantage of the waiver, and their new flights must be departing between Friday and July 25, 2024. Tickets also must be in the same cabin and between the same cities as originally booked.

The airlines told the DOT that they’d provide meals for customer delayed by three hours and hotel rooms for customers that have to wait overnight for a new flight. Delta also said on its website that it would provide meal vouchers and hotel accommodations to impacted customers.

Tomasz Pawliszyn, CEO of air passenger rights company AirHelp, said that passengers who have been affected by delays and cancellations should understand their rights and know what options are available to them during disruptions.

“Although this incident is beyond the control of airlines and airports, passengers still have certain rights under U.S. Department of Transportation (DOT) regulations,” Pawliszyn told TechCrunch. “The passengers are entitled to assistance from the airline. This can include rebooking on the next available flight and, in some cases, meal vouchers and accommodation if the delay extends overnight.”

Pawliszyn noted that the “right to care” is for all delays above two hours. He recommends that passengers retain all boarding passes and receipts for any expenses incurred during the delay, such as food, drink and accommodation, to facilitate any potential reimbursement claims

Trains largely unaffected by CrowdStrike outage

Most trains appear to be unaffected by the outage, including Amtrak, but some apps for managing train times are down. The New York City public transit system, the MTA, is still running, but the MTA app that shows subway and bus scheduling and route planning was down for much of the day. As of 6:30 pm ET, the MTA app was working again.  

Washington, D.C.’s Metro public transit system, however, was affected by the outage. As of 5:45 am ET, the service said that all Metrorail stations opened on time and service is running as scheduled. Buses are also operating as scheduled. 

Auto industry mildly affected

The outage has affected businesses around the world, including retailers, brokerage houses, media companies and more.

Automakers GM and Ford told TechCrunch their manufacturing operations were not affected by the outage and that their consumer-facing apps, which owners use to unlock and lock their vehicles and control other information, are working as normal. OnStar, the GM subsidiary that handles in-vehicle communications including emergency services, is also working as normal. 

Some automotive suppliers have been affected by the outage, including Magna, which is experiencing “varying levels of operational disruptions,” according to the company.

“Our dedicated IT teams are working closely with all effected providers to expedite recovery and ensure continuity of service across our locations,” Magna spokesperson Tracy Fuerst said in an email.  “We have also been in close contact with our customers and suppliers to mitigate any potential impact.”

Fuerst added that due to the quick response of its global IT team and providers the majority of its operations are now running. “We are getting closer to more stability which is expected yet today still,” she said.

CrowdStrike’s CEO, George Kurtz, confirmed that a defect in a software update for Windows hosts caused the outage. He ruled out a cyberattack, adding that the firm was rolling out a fix and that Mac and Linux hosts were not affected. 

This story is developing but was originally published at 8:22 a.m. PT. Article has been updated to include new information on flight delays and show that the MTA app is now working.

More TechCrunch

Get the industry’s biggest tech news, techcrunch daily news.

Every weekday and Sunday, you can get the best of TechCrunch’s coverage.

Startups Weekly

Startups are the core of TechCrunch, so get our best coverage delivered weekly.

TechCrunch Fintech

The latest Fintech news and analysis, delivered every Tuesday.

TechCrunch Mobility

TechCrunch Mobility is your destination for transportation news and insight.

Wiz walks away from Google’s $23B acquisition offer: Read the CEO’s note to employees

Cybersecurity startup Wiz has turned down a $23 billion acquisition offer from Alphabet, Google’s parent company, according to a source familiar with discussions. Despite the offer representing a substantial premium…

Monarch Tractor CEO says $133M raise will help it escape ‘quite a challenging time’

Monarch Tractor was in a tricky spot late last year as the autonomous electric tractor startup juggled growth and an uncertain fundraising environment. Now, with $133 million in new funds,…

TechCrunch Space: SpaceX’s big plans to bring the ISS back to Earth

Hello and welcome back to TechCrunch Space. Before we begin, a quick note: I write this newsletter on Friday and it gets delivered to you on Monday. So if I…

17-year-old Eric Zhu’s startup was built in a high school bathroom — now it’s raised $2.3M and is emerging from stealth

Eric Zhu started building Aviato, an analytical platform for private market data, in a very atypical place for an entrepreneur: the bathroom in his Carmel, Indiana, high school. Now the 17-year-old’s…

The Scene’s new app helps New Yorkers find dining and nightlife spots

Choosing between New York City’s nearly 25,000 restaurants can be overwhelming. The pressure is especially high when you’re trying to impress a first date (or investor) or entertain family from…

Google’s Jigsaw open sources Altitude to help online platforms weed out extremist content

Nine months on, and Jigsaw is now formally handing Altitude over to Tech Against Terrorism, which will continue its development and maintenance.

Be a TechCrunch Disrupt 2024 volunteer

TechCrunch Disrupt 2024 in San Francisco is fast approaching, and we’re seeking highly motivated volunteers to support our events team. If you dream of becoming a startup founder, marketer, or…

Cohere raises $500M to beat back generative AI rivals

Unlike OpenAI, Anthropic, Mistral and many of its generative AI startup rivals, Cohere doesn’t have a big consumer focus.

Swiggy turns Minis into a link-in-bio platform

Indian food delivery and quick commerce startup Swiggy is pivoting one of its smaller businesses, Swiggy Minis, into a link-in-bio service.

Fintech Fragment eases ledger problems, nabs $9M from Stripe, Jack Altman, BoxGroup, others

Fragment’s digital ledger API applies real-time, double entry accounting to find where things aren’t adding up.

Linx emerges from stealth with $33M to lock down the new security perimeter: Identity

Identity management is one of the most common fulcrums around which security breaches have pivoted in the last several years. One of the main reasons it has become the gift…

Featured Article

Pesa unlocks new markets to keep remittances flowing to emerging economies

Founders of Pesa, a remittance fintech, know too well how costly, inaccessible and unreliable remittance services drive people to opt for risky informal channels —  like WhatsApp groups  — to transfer money.  Their firsthand experience using informal channels and realizing how prevalent their use was among Africans living in the…

The Asus ROG Ally X turns PC gaming into a portable console

A little more than a year after launching the ROG Ally, Asus is releasing a refined version of its portable device, the ROG Ally X. This Windows-based machine starts shipping…

CIA AI director Lakshmi Raman claims the agency is taking a ‘thoughtful approach’ to AI

As a part of TechCrunch’s ongoing Women in AI series, which seeks to give AI-focused women academics and others their well-deserved — and overdue — time in the spotlight, TechCrunch interviewed Lakshmi…

What Kamala Harris has said about AI, tech regulation and more

With President Joe Biden dropping out of the race, Vice President Kamala Harris may become the Democrats’ new nominee. In announcing his plans, Biden offered his “full support and endorsement…

Joe Biden drops out of presidential race

U.S. President Joe Biden has announced he no longer plans to seek reelection, a decision that follows weeks of growing pressure from some Democratic Party supporters, including high-profile tech investors…

Made by Google 2024: Pixel 9, Gemini, a new foldable and other things to expect from the event

Google is expected to announce four Pixel devices: the Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL and Pixel 9 Pro Premium, running Android 15.

WazirX halts trading after $230 million ‘force majeure’ loss

WazirX, one of India’s largest cryptocurrency exchanges, has “temporarily” suspended all trading activities on its platform days after losing about $230 million, nearly half of its reserves, in a security…

From Yandex’s ashes comes Nebius, a ‘startup’ with plans to be a European AI compute leader

Subject to shareholder approval, Yandex N.V. is adopting the name of one of its few remaining assets, an AI cloud platform called Nebius AI which it birthed last year.

Bethesda Game Studios employees form a ‘wall-to-wall’ union

Employees at Bethesda Game Studios — the Microsoft-owned game developer that produces the Elder Scrolls and Fallout franchises — are joining the Communications Workers of America union. Quality assurance testers…

CrowdStrike’s update fail causes global outages and travel chaos

This week saw one of the most widespread IT disruptions in recent years linked to a faulty software update from popular cybersecurity firm CrowdStrike. Businesses across the world reported IT…

Unpacking how Alphabet’s rumored Wiz acquisition could affect VC

Alphabet, the parent company of Google, is in advanced talks to acquire cybersecurity startup Wiz for $23 billion, the Wall Street Journal reported on Sunday. TechCrunch’s sources heard similar and…

Microsoft says 8.5M Windows devices were affected by CrowdStrike outage

Around 8.5 million devices — less than 1 percent of Windows machines globally — were affected by the recent CrowdStrike outage, according to a Microsoft blog post by David Weston,…

Some Black startup founders feel betrayed by Ben Horowitz’s support for Trump

Trump is an advocate for a number of policies that could be harmful to people of color.

Strava’s next chapter: New CEO talks AI, inclusivity, and why ‘dark mode’ took so long

TechCrunch sat down with Strava’s new CEO in London for a wide-ranging interview, delving into what the company is prioritizing, and what we can expect in the future as the company embarks on its “next chapter.”

Lavish parties and moral dilemmas: 4 days with Silicon Valley’s MAGA elite at the RNC

All week at the RNC, I saw an event defined by Silicon Valley. But I also saw the tech elite experience flashes of discordance.

Tracking the EV battery factory construction boom across North America

A wave of automakers and battery makers — foreign and domestic — have pledged to produce North American–made batteries before 2030.

Faulty CrowdStrike update causes major global IT outage, taking out banks, airlines and businesses globally

Security giant CrowdStrike said the outage was not caused by a cyberattack, as businesses anticipate widespread disruption.

US cyber agency CISA says malicious hackers are ‘taking advantage’ of CrowdStrike outage

CISA confirmed the CrowdStrike outage was not caused by a cyberattack, but urged caution as malicious hackers exploit the situation.

These startups are trying to prevent another CrowdStrike-like outage, according to VCs

The global outage is a perfect reminder how much of the world relies on technological infrastructure.