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Job : Regional Director – Travel Retail

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Job Status: CLOSED

Job Title: Regional Director – Travel Retail

Location: Miami, FL 33126, US

Industry: Travel Retail Operator / Duty Free Retailer

Market: Americas

Channel: Travel Retail / Duty Free

Skills: Strategy

Languages: English only

Salary Range: (USD) $130k base

Benefits: Health Insurance, 401k etc…

Visa: No sponsorship possible

Job ID: JO-2001-787

Remote work policy:

Job Seniority: Middle Management Level

Company size:

Company Ownership:

Industry(ies) : Luxury Retail , Consumer Goods , Fashion & Apparel , Luxury Goods , Retail , Travel Retail / Duty Free ,

Function(s): Sales & Business Development (International) , Finance & Strategy ,

Region(s): NORTH AMERICA , USA , Miami , Florida

Job Description

Our client for this Regional Director – Travel Retail role is an international Travel Retailer with an office in Miami for the Americas and managing stores in Airports and on Cruise Ships.

The Regional Director – Travel Retail supports and leads a variety of strategic efforts inclusive of playing a pivotal role in building annual/long-term strategic plans for the company, Inc. This position is crucial to the business’s ability to establish its short, medium, and long-term plans in a highly dynamic travel retail industry. The Regional Director – Travel Retail partners closely with the Director of Corporate Strategy & Business Development, and shares responsibility for the development and oversight of the business’s corporate strategies in order to support growth objectives while strengthening the business core to develop and maintain a competitive advantage. This position plays a key role in strategy formulation, collaborates with both internal and external stakeholders, and leads cross-functional teams in the development of business-wide operational strategies.

• Create and implement business expansion strategies based on accurate market analysis including full financial analysis and business development framework across the Americas region.
• Lead cross-functional teams to identify, evaluate and execute critical strategic priorities and action plans through long-term business planning and performance management
• Continuously challenge the existing status quo, and initiate change outside the current business function, supportive to the overall business growth.
• Build strong relationships with involved stakeholders (airports, cruise liners, other internal departments, etc.) and retain a high level of professionalism in doing project management and retail architectural design.
• Partner with the Director of Corporate Strategy & Business Development to facilitate informed decision-making and strategy formulation by highlighting potential risks, including presentation to the Board, when necessary.
• Develop the innovation hub for the region to accelerate, promote and foster innovative concepts, to adapt and enhance our business models, also by seeking investments from accelerators or alternative financial sources.

Requirements

• MBA preferred
• Minimum 7 years relevant experience in strategy management role for travel retail, retail or consultancy experience.
• Demonstrated success to drive growth in a volatile, uncertain, complex and ambiguous environment
• Strong analytical, project management and organizational skills with the ability to make sound business judgment
• Ability to collaborate and partner to work with stakeholders in terms of communication, decision making and conflict management
• Ability to navigate complex business topics
• Ability to constantly challenge the status quo
• Ability to think strategically with a global mindset
• Creative, energetic and resourceful self-starter
• Ability to work effectively in a fast-paced, dynamic and entrepreneurial environment
• Appreciated previous roles: Sr Area Sales Manager, Area Director, Regional Sales Manager, Regional Sales Director
• Appreciated previous experience: DFA, Duty Free Americas, Dufry, Starboard, Duty Free Partners, Heinemann, DFS, Duty Free Shoppers, World Duty Free Group, Perry Ellis, Louis Vuitton, Macy’s

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Global Travel

Delight consumers everywhere.

Bring our iconic brands to shoppers around the world through our travel retail channels – the world’s largest shop window. Together with our Global Travel team, you'll celebrate life, every day, everywhere.

Work with iconic and innovative brands

Join the Diageo Global Travel team and carve your career alongside talented people from all corners of the world.

Working in the dynamic and evolving Travel Retail sector, you'll bring travellers extraordinary brands they love, such as Johnnie Walker, Tanqueray, and Baileys. With an international consumer focus, you’ll create innovative duty-free and retail experiences through exclusive gifting boutiques, whisky studios and more . You’ll also bring to life exciting campaigns on ships, flights, or airside.

Our Global Travel team is present in 19 countries and wherever you join us, you'll work across brands, regions, and channels, creating career-defining work along the way. You'll collaborate and learn from a blend of people across Global Travel and other business areas, helping you unleash your fullest potential.

Explore and connect in the world’s largest shop window

Often referred to as 'the sixth continent', Travel Retail has its own set of inhabitants, geographies, and channels — from international airport shops, land border stores and onboard airlines to ferries, cruise ships, and some non-retail and diplomatic sales. It also has its unique commercial landscape that operates 24/7 across multiple languages and currencies with 200+ nationalities travelling annually.

So, you'll explore and make connections with people all over the world, experiencing different cultures every day. Connecting travellers with unique gifts to elevate celebratory moments, for themselves or others, will be at the heart of everything you do.

Be the best you can be

With access to over four billion potential shoppers globally, you'll innovate, push boundaries, and shape the future of our business, helping realise our vision: to be the undisputed leader in travel retail. You’ll contribute to the brand work our talented people do every day in our domestic markets, helping to build our brands’ global reputation. Step outside your comfort zone, learn and voice your ideas. We’ll harness your talent and give you the support and training you need to thrive. In a global and diverse team, you’ll be empowered to be you. You'll also enjoy an attractive reward and benefits package.

We are responsible for building Diageo’s brands around the World wherever there is a Duty Free sales opportunity — in airports, on airlines, cruise ships — it’s the global reach of the role and diversity of the team and consumers we are targeting which make it truly different to any other role.

Dafydd Pugh Williams

Marketing and Innovation Director - Global Travel Retail, London

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Luxury-travel advisors are in demand as Gen Z and millennials splurge on stress-free, meaningful vacations

• Careers in luxury-travel advising are growing as travelers seek stress-free, high-end experiences.
• Gen Z and millennials are driving the growth, seeing vacation spending as a worthy expense.
• This article is part of " Trends to Bet Your Career On ," a series about trending professional opportunities.

The internet has revolutionized the way people research and book travel. Travelers now have access to hotel- and flight-booking platforms, travel content on social media, travel blogs, and travel publications.

Today's travelers, especially those seeking luxury experiences, don't always want to wade through all that information. Consequently, the travel-advisor industry has experienced significant growth in recent years , especially among Gen Z and millennial travelers . According to Grand View Research, the global luxury-travel market is worth an estimated $1.3 trillion and expected to grow 7.9% from 2024 to 2030 .

Luxury travelers are not necessarily looking for the best deals but the best way to plan a trip without the hassle. This is where a luxury-travel advisor comes in. Agents can provide personalized itineraries, access to upgrades and selective experiences, and support throughout the trip.

Business Insider talked to three luxury-travel advisors about the industry's growth and how to transition into travel advising.

Why the luxury-travel industry is booming

Diana Hechler, the owner of D. Tours Travel , said the luxury-travel industry has grown because travelers have access to more luxury-level properties, and more people are willing to pay luxury prices. Also, a vacation is seen as a necessity for Gen Z travelers .

"People are booking vacations more than ever and want them to be stress-free and restorative. And nothing does that better than luxury travel," Hechler told BI. "Despite the higher prices, the segment of travelers that want luxury and are willing to pay for it has grown as well."

Angela Adto Tepper, the owner of AZA Luxury Travel , said that the shift toward luxury travel had increased since the pandemic, with more Americans prioritizing travel.

"The luxury-travel sector has evolved to prioritize wellness, health, sustainability, and transformative experiences, and people are now prioritizing meaningful travel experiences and pursuing bucket-list trips," Tepper said. "Advisors have adapted by curating journeys tailored to each client."

Why travelers work with advisors

One of the biggest advantages of working with a travel advisor is that it helps travelers cut through the noise and information overload. Traveler agents work on commission, getting a percentage of hotel, cruise, or tour costs, which is paid after a trip is over. Many agents also charge an up-front fee for research and planning.

"The internet was supposed to be the death of advisors, and instead, it's made us more valuable than ever," Hechler said. "While some people love to spend time researching their vacations and doing it themselves, many don't have time to 'waste' on the internet starting from scratch. Saving time is problem-solving for almost everyone; anytime you can solve people's problems, you can have a successful business."

Travel advisors can also offer complimentary upgrades and have access to experiences that might not be available to the public.

"Working with a travel advisor can be summarized by three E's," Tepper said. "We can provide expertise and insider knowledge, extras with personalized service, and emergency assistance."

With the prevalence of Instagram and TikTok, it might seem like everyone is going to the same places. So booking luxury hotels or making reservations at Michelin-starred restaurants is no longer enough; travelers want advisors to curate one-of-a-kind experiences.

"The luxury-travel sector is not just about opulence and indulgence but also about creating meaningful, enriching experiences that leave a lasting impact," Maurice Smith, the founder and CEO of the luxury-travel agency Eugene Toriko , said. "Sustainable and regenerative travel practices are becoming increasingly important, focusing on preserving and enhancing the destinations we visit."

Tips for transitioning into travel advising

If you're ready to move into the industry, it's worth taking stock of your skills first. For example, Tepper said people with event-planning experience might transition well into travel advising since itinerary planning and familiarity with booking platforms are part of the job. She added that soft skills, like interpersonal communication, problem-solving, and adaptability, would also come in handy.

Tepper recommended contacting an advisor before switching over. "If you're considering the career change, one of the best things you can do is secure a reputable mentor," she said. "A mentor can offer invaluable guidance, accelerating professional growth and enhancing skill development, leading to greater success and higher earnings."

It also helps to study travel trends, have a deep knowledge of a destination, and build expertise around types of travel, such as multigenerational trips , cruises, or honeymoons. Tepper said that prospective advisors must also remember that they're not necessarily looking for the "best discounts" for clients but creating tailored trips with impeccable customer service.

"To maintain the quality of our personalized work, we occasionally have to turn away a client," Tepper said. "Not every client is the right fit for our service. This selectivity ensures that we can devote the necessary time and attention to crafting great experiences for everyone while upholding the high standards we have put in place."

The benefits of travel advising

Travel advising provides valuable services to travelers, but agents can also receive perks like complimentary trips sponsored by hotels and tourism boards and travel discounts.

"One of the biggest perks of this job is the opportunity to explore the world and indulge in my passion for travel," Tepper said. "Imagine waking up in a new city, tasting exotic cuisines, and immersing yourself in diverse cultures while doing what you love. For me, it's a career that blends passion and purpose."

The job also comes with a few challenges. Smith said that agents must stay on top of ever-changing travel regulations to ensure the safety of their clients. But ultimately, he said, it's a rewarding career that prioritizes relationships.

"Travel advising offers flexibility and the potential to work remotely, allowing for a good work-life balance," Smith said. "Additionally, the satisfaction of helping clients create unforgettable memories and the joy of turning their travel dreams into reality is incredibly rewarding."

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