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Aditya Birla Sun Life Insurance Company Limited

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eInsurance Account

eIA stands for e-Insurance Account or "Electronic Insurance Account" which will safeguard the insurance policy documents of policyholders in electronic format. This e-Insurance account will facilitate the policyholder by providing access to the insurance portfolio at a click of a button through internet. You can now manage all your life insurance policies of all insurers under a single e-Insurance Account.

Benefits of an eIA:

Free of cost.

The service is provided at absolutely no cost.

All Insurance policies under one umbrella.

Policy in safe custody. No risk of loss.

Less Paper Work

No need to go through KYC verification all over again unless there is any change.

Single Point of Contact

All policy and account details can be changed with a single request.

To know more about Electronic Insurance Account & Insurance repositories please check FAQ. (FAQ attached).

Existing policy conversion Form:

If you already have an Electronic Insurance Account, submit a duly filled 'Existing Policy Conversion Form' at any of our branches to convert your existing physical policy contract in electronic form.

Re-materialization of Policy Document

What is re-materialization.

Re-materialization is conversion of the dematerialized policy into physical policy document.

Need of Re-materialization:

The policyholder wishes to assign the policy. The policyholder wishes to close the eIA. The policyholder wishes to hold his policies in physical form.

How to proceed for Re-materialization?

The policy holder must submit Re-mat request form at any Aditya Birla Sun life insurance branch stating the reason(s) for re-materialization. Physical Policy document will be dispatched to customer’s registered correspondence address.

Pursuant to the Insurance (Amendment) Ordinance 2014 all requests for assignment & transfer of Insurance policies and nomination by policyholder shall be governed as per the below mentioned respective clauses in substitution to existing clauses of the policy contract.

Nomination of a life insurance Policy is as below in accordance with Section 39 of the Insurance Act, 1938 as amended by Insurance Laws (Amendment) Ordinance dtd 26.12.2014. The extant provisions in this regard are as follows:

Open your eIA (Electronic Insurance Account):

Step 1: download / apply online - eia opening form of your preferred insurance repository from below links:.

• NSDL Database Management Limited – Download Form  or Apply Online
• CDSL Insurance Repository Limited – Download Form  or Apply Online
• Karvy Insurance Repository Limited – Download Form  or Apply Online
• CAMS Insurance Repository Services Limited – Download Form  or Apply Online

Step 2: Fill the form and attach self attested copy of below mention required documents:

• PAN or UID card
• Address proof
• Attach photograph 

Step 3: Submit the forms along with self attested documents to your nearest Aditya Birla Sun Life Branch

How many days does it take to open an e-insurance account after all the necessary formalities are completed.

An e-Insurance account will be opened within 7 days from the date of submission of application complete in all respects. Once, an account is opened, a welcome kit with the details of how to operate the same would be sent to the applicant/e-Insurance account holder.

Do I need to pay for opening of e-Insurance Account or on periodic basis?

NO. e-Insurance account is offered 'free of cost' to the applicants.

What is an Insurance Repository?

"Insurance Repository" means a company formed and registered under the Companies Act, 1956 (1 of 1956) and which has been granted a certificate of registration by Insurance Regulatory and Development Authority (IRDA) for maintaining data of insurance policies in Electronic form on behalf of Insurers. The Insurance Repositories provide the ease of holding insurance policies issued in an electronic form.

What is the objective of an Insurance Repository?

The objective of creating an insurance repository is to provide policyholders a facility to keep insurance policies in electronic form and to undertake changes, modifications and revisions in the insurance policy with speed and accuracy. In addition, the repository acts as a single stop for several policy service requirements. The Insurance repository system also brings about efficiency and transparency in the issuance and maintenance of insurance policies.

Can any individual/firm act as an Insurance Repository?

No, only an entity which is registered under company's act and who is granted a 'Certificate of Registration' by Insurance Regulatory and Development Authority (IRDA) can act as an Insurance Repository.

Can Insurance repository sell/solicit Insurance policy?

No, Insurance repositories cannot sell/solicit insurance policies. They are authorized only to maintain the policies in electronic form and provide a service record of all insurance policies.

What is an eIA (e-Insurance account)?

eIA stands for e-Insurance Account or "Electronic Insurance Account" which will safeguard the insurance policy documents of policyholders in electronic format. This e-Insurance account will facilitate the policyholder by providing access to the insurance portfolio at a click of a button through internet. IRDA has granted the Certificate of Registration to the following five entities to act as 'Insurance repositories' that are authorized to open e-Insurance Accounts:

• M/s NSDL Database Management Limited
• M/s CDSL Insurance Repository Limited
• M/s SHCIL Projects Limited
• M/s Karvy Insurance Repository Limited
• M/s CAMS Insurance Repository Services Limited

Each e-Insurance Account will have a unique Account number and each account holder will be granted a unique Login ID and Password to access the electronic policies online.

An e-Insurance account application form is one that is used by an individual to open an e-insurance account with the Insurance Repository. This form would be available with Insurance Company, Insurance Repository or an Approved Person.

Who is an Approved Person (AP)?

An Approved Person is a Point of Sale (PoS) appointed by Insurance Repository and will be working on behalf of Insurance Repository to extend the IR services.

What are the requirements to be completed for opening an e-Insurance account?

An e-Insurance account holder or policyholder is required to:

• Fill the e-Insurance account form and
• Recent passport size photograph
• Cancelled Cheque ( In case of ECS/NEFT services for insurance premium payment transaction) and

Which are the valid KYC documents?

Address proof (any one):

• Ration card
• Aadhar letter
• Voter ID card
• Driving license
• Bank Pass Book (not more than 6 months old)
• Electricity bills (not more than 6 months old)
• Residence Telephone Bills (not more than 6 months old)
• Registered Lease and License agreement / Agreement for sale

Self-declaration by High Court and Supreme Court judges, giving the new address in respect of their own accounts.

Identity card/document with address, issued by:

• Central/State Government and its Departments
• Statutory/Regulatory Authorities
• Public Sector Undertakings
• Scheduled Commercial Banks
• Public Financial Institutions
• Colleges affiliated to universities
• Professional Bodies such as ICAI, ICWAI, Bar Council etc. to their Members

Can I open an e-Insurance account without having a life or non life policy for my own self?

Yes, an individual who is not having any insurance policy can open an e-Insurance account. After buying a policy, the policyholder can give a request for dematerialization to the Insurer or Insurance Repository or Approved Person.

How will I come to know that my e-Insurance account has been opened & how will I receive my User ID & Password?

Once e-Insurance account is created, you will receive a welcome kit. A pin mailer shall be sent separately. Using the login credentials and PIN, you can access and start using your e-Insurance account.

Can I convert my existing paper polices into electronic policies?

Yes, it is possible to convert the existing paper policies into electronic form. A service request may be made to the Insurance Repository or Insurer or the Approved person in this regard.

Once you have opened an e Insurance Account, to buy a new policy in electronic form, you just need to quote your unique e-Insurance account number in your new insurance proposal form and make a request to issue policy in an electronic form.

Which are the insurance policies that can be held in electronic form?

All Life insurance, Health insurance, General insurance & Annuity policies that are issued by registered insurance companies with IRDA and who have signed up with the Insurance Repositories are eligible to be held in the electronic form.

How can I come to know that my policy is successfully credited into my e-Insurance Account?

You will receive a mail and SMS on your registered e-mail id and mobile number.

What are the charges for maintaining policies in electronic form?

All the services provided by Insurance repositories are FREE of charge.

What all policy details will be available in the e-insurance account?

A list of all policies that are credited will be available in the e-Insurance account. For each policy, policy level details like the status, commencement, maturity/expiry, nomination, assignment, endorsement, address, terms and conditions etc., would be available. In addition, the e-Insurance account holder will be able to download a copy of the policy bond.

What is the procedure to effect changes in my policy or e-Insurance Account? Should the request be made to the Insurance Company or IR?

All requests in respect of either your e-Insurance account or any of the electronic policies may be made to the Insurance Repository. However, requests in respect of the policies can also be made directly with the Insurer concerned.

Upon a request, the Insurance repository would handle all servicing needs that fall within scope of their services directly and would forward the others to the Insurer concerned. An update to the policyholder would be provided by the Insurance Repository on the status of the request in respect of all the requests that it receives.

Who is an Authorized Representative and what is his/her role?

An Authorized Representative is a person who is appointed by e-Insurance account holder to operate his/her e-Insurance account in case of unfortunate demise or incapability of e-Insurance account holder to operate the account. The Authorized Representative will intimate the Insurance Repository about the demise/incapability of policyholder with valid proof.

An Authorized Representative has only access rights to the e-Insurance account in the event of demise of the policy holder. The Authorized Representative would only to act as a facilitator and is not entitled to receive any policy benefits unless designated as a 'nominee' or 'assignee' by the deceased policy holder.

Can an Authorized Representative be changed?

Yes. Authorized Representative can be changed by making a request to the Insurance Repository.

Can ‘Nominee’ and ‘Authorized Representative’ be the same person?

Yes both Nominee and Authorized Representative can be the same person.

What is the grievances redressal mechanism at Insurance Repository?

Every Insurance repository will have a policyholders’ grievances cell to address the grievances in respect of repository services and electronic policies held by them.

What communications shall the e-Insurance account holder receive in a hard copy?

• Welcome Kit with details of e-Insurance Account and modus operandi of its operation, the login ID.
• A Pin mailer with the password.
• The statement of account giving the details of all policies held whenever additional insurance is taken or a policy matures/ surrendered/ lapses would be provided to the e-insurance account holder.
• When a new policy is issued the insurer shall send an insurance information sheet containing the basic details of insurance policy to the address stated.

Is it possible to shift from one Insurance repository to the other?

Yes, the e-Insurance account holder will have an option to shift from one Insurance Repository to the other. All the policy details and transaction history would then be transferred to the new Insurance repository.

Is it possible to opt out of the Insurance repository system?

Yes, the policyholder shall make a request to his insurer and upon completion of all formalities in respect of the same, the hard copy of the policy document shall be made available.

How will the Authorized person deal with the e-Insurance account?

After the demise of the e-Insurance account holder and after settlement of all insurance claims, the Authorized representative needs to make a request to the Insurance Repository to close the e-Insurance account.

Can any individual open more than one e-insurance account with any Insurance Repository?

NO. As per the IRDA guidelines, an individual cannot open multiple e-Insurance accounts.

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Policy cancellation and refund of the premium shall be as per the terms & conditions of the policy. The refunds are processed by the Insurance Company directly. You are requested to contact the toll free number of your Insurance Company or refer the respective section of your Policy terms and conditions. You can also call us at our toll free number 1800-266-0101 or write a mail to us at [email protected] . We shall be available to guide/assist you.

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• Activ One NXT New Max Protection HealthReturns™ + No Capping on Medical Expenses + Super Reload ₹5,630*/annum View Details
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*Starting Plan price mentioned on the website are for self customer with age 30 and Sum Insured 5 LAKH.

#5% discount from 4th policy year to 7th policy year. 10% discount from 8th policy onwards, will be available at renewal.

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Health Insurance Claim Reimbursement Process

Collect all the relevant documents mentioned in the list below, in original, from the hospital. Send these documents to us within 15 days of your discharge, at this address or at our nearby branch .

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Refund/cancellation Policy

• 1. The premium is paid for purchase of insurance policy through net banking account or credit/debit card issued in my name, i.e. proposer/policyholder.
• 2. Any Document required by the Company before issuance of a policy or for processing application or Claim settlement or premium refund shall be provided by me to the Company.
• 3. I hereby confirm that all premiums have been/will be paid from genuine sources and no premiums have been/will be paid out of proceeds of crime related to any of the scheduled offences listed in Prevention of Money Laundering Act, 2002. I understand that the Insurance Company has the right to call for documents to establish sources of funds. The insurance company has right to cancel the insurance contract in case I am/ have been found guilty by any competent court of law under any of the statutes, directly or indirectly governing the prevention of money laundering in India.
• 4. According to Regulation 3(d), 3(f) & 3(g) of Insurance Regulatory and Development Authority (IRDA) (Manner of Receipt of Premium) Regulations, 2002, the premium to be paid by any person proposing to take an insurance policy (hereinafter referred to as the proposer) or by the policyholder to an insurer may be made through credit/debit card held in his name, Internet or E-Transfer.
• 5. As per Anti-Money Laundering / Counter Financing of Terrorism (AML/CFT) guidelines issued by IRDA for general insurance companies are required to carry out Know Your Customer (KYC) norms at the settlement stage where Claim payout /premium refund crosses a threshold of Rs. 1 lakh per claim /premium refund.
• 6. Insurance Company may, at its sole discretion, call for any document before issuance of a policy or for processing the application of Claim settlements /premium refund.

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Aditya Birla Health Insurance Customer Care

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Businesses must now go beyond just offering high-quality products and services at reasonable costs. Additionally, customers demand excellent customer service. To be successful in the insurance industry, customer service is the key as it bridges the gap between the insurer and the policyholder. The insurance industry is changing rapidly, especially when you can buy health insurance online . The policyholder wants a solution at the end of the day, just like the buying/ renewal process.

Aditya Birla Health Insurance offers many options to help policyholders connect with the company. Today, we will look at all the options and details regarding Aditya Birla Health Insurance customer care.

Assistance Offered by Aditya Birla Health Insurance

Aditya Health Insurance can be reached in several ways, including by phone, chat, or email. Let's examine the essential details you can use to purchase, renew, or make a claim on an Aditya Health Insurance policy .

Phone Number: 1800-270-7000 WhatsApp Number: +91 8828800035 Email Address: [email protected]

Aditya Birla Health Insurance's official website includes a customer service tab that allows you to contact customer service online via phone, chat, or email.

Aditya Birla Health Contact Details

If you require assistance, have inquiries about your health plan, or are interested in purchasing one, you can get in touch with the business. Here are some more specifics.

Registered Office: 9th Floor, Tower 1, One World Centre, Jupiter Mills Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai 400013. Phone Number: 1800 270 7000

Ombudsman Offices Details of Aditya Birla Health Insurance

The list of Aditya Health Company ombudsman offices are listed below:

Grievance Redressal

The Aditya Birla Health Company has a detailed procedure for handling complaints. Below is the process of grievance redressal for customers:

Contact Centre: Customers can contact the Aditya Birla Health Insurance Co. Limited contact centre at 1800 270 7000, as well as any TPAs, banks, or intermediaries we have a partnership with.

Email: Customers can contact any of the TPAs, Banks, and intermediaries with whom we have a partnership by emailing [email protected] from their registered email address. The Grievance Team will register a grievance after verifying the customer's information by calling a recorded line and asking pertinent security questions.

Official Website: The customer can file a complaint on the company website.

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Customer Care Details of RenewBuy

Please get in touch with our customer service team if you need help. Customers who bought a Aditya Birla Health insurance policy from the company's official website RenewBuy.com are qualified. Information about RenewBuy customer service is provided in the table below:

Important Cities and Branches of Aditya Birla Health Insurance Company

Here is the list of important cities and branches of Aditya Birla Health Company:

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Aditya birla health insurance customer care.

Aditya Birla Health Insurance Co. Limited (ABHICL) , a part of Aditya Birla Capital Ltd (ABCL), is a joint venture between Aditya Birla Group and MMI Holdings of South Africa. ABHICL was incorporated in 2015 wherein commenced its operations in October 2016 and is engaged in the business of health insurance. The company’s current product portfolio includes unique chronic care and incentivized wellness offerings. ABHICL has a nationwide distribution presence in over 2800+ cities through branches and partner offices, 14 bancassurance partners, and over 68,000 direct selling agents. ABHICL has scaled and diversified digitally enabled distribution through 131 branch locations, bancassurance available through 17,000+ branches, and 43 digital partners.

The company has a customer-centric approach and always takes enough initiative to improve the consumer experience. The company’s customer service is open 24×7 to help the consumers, as the company keeps the customer experience at its top priority level.

Different Ways To Get Connected To Aditya Birla Health Insurance Customer Care

There are several ways in which you can get connected to the customer care service of the company. Choose any of the following options to avail of the customer service facilities of Aditya Birla Health Insurance.

Important Branches With Contact Details of Aditya Birla Health Insurance Customer Care

How can aditya birla health insurance customer care help you.

You can get different customer care services from the company if you are an Aditya Birla Health Insurance customer. The important mentions are as follows. 

To Do The Renewal of a Policy:

One cannot skip this step as without renewing the policy on time, the policy will become void and no benefits will be available. However, many insurers have come up with online renewal policy, which has made the procedure seamless and easy. But if any customer faces any issues while doing this renewal procedure, he/she can contact the customer care company to fix his/her problem. The company will address the problem as soon as possible.

To Have Some General Information About the Company of the Products:

If anyone wants to do any general inquiry regarding any policy of the company. he/she can seek help from the customer care desk of the company. The inquiry can be related to the buying procedure of a policy, filing a claim, knowing information about any policy, getting information about the background of the company, etc. 

To Intimate the Insurer About Changes:

It is very much possible that the customer has changed his/her address or phone number. In that case, intimating the insurance company is mandatory. Otherwise, the insured person may have to face difficulties in the future. This can be easily done using the official website of the company.

Frequently Asked Questions

The official address of the registered office of the company is:

9th Floor, Tower 1, One World Centre, Jupiter Mills Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai 400013.

For the instant callback, you can opt for the Request a Callback service that is available on the official website of the company.

Certainly, the customer service of the insurer is there to resolve any of your problems.

Even if you are not an existing customer of the company, you can always get connected to the customer care service of the company, and get your queries resolved. They are always present at your service.

It depends on the nature of your query. However, the company always tries to resolve the problem instantly or as soon as possible.

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ABCD Aditya Birla Capital 17+

Insurance | investment | loan, aditya birla capital digital, designed for iphone.

• 4.7 • 89 Ratings

iPhone Screenshots

Description.

All-in-one app to manage your finances & money. Get loans, insurance, stock trading, SIPs, digital payments, credit score, EMI calculator & more. ABCD App - Everything Finance As Simple As ABCD Experience the power of comprehensive financial management with ABCD Aditya Birla Capital, the ultimate app designed to cater to all your financial and investing needs. Whether it's making online bill payments or recharges, protecting your future with personalized insurance plans, investing wisely in stocks, mutual funds, securities, or securing loans for your dreams, we've got you covered. UPI Payments Send/receive money with ease or scan QR Code at any shop to pay using your ABCD UPI ID Multi-Pay Never abort transactions when short on money. Transfer money from one bank account to another or divide the amount with multiple accounts & complete payment transactions securely. UPI International Make international payments quickly & easily. Activate Rupay Credit Card Link any RuPay Credit Card to enable UPI transactions! Online Bill Payments Make electricity bill payments online along with other monthly utilities such as water, LPG, etc. ◼ Online Mobile Recharge: Find all top billers such as Jio, Airtel, Vi etc. for mobile recharge ◼ FASTag Recharge: Recharge your FASTag on-the-go easily & enjoy hassle-free travel INSURE Your Future Get personalized insurance plans tailored to your unique needs. Our expert advisors are here to guide you through the world of insurance, ensuring you make the right choice for a secure tomorrow. GET LOANS For Every Need We understands that life's milestones often require financial assistance quickly & on easy terms. Realize your dreams & aspirations with easy access to a wide range of flexible & affordable loan options including personal, home, & SME finance solutions only on ABCD. Highlights of Personal Loan ◼ Loan Amount: Minimum of ₹50,000 to Maximum of ₹10 lakhs ◼ Repayment Tenure: Minimum of 12 months to Maximum of 36 months ◼ Rate of Interest: 10.99% to 30% p.a. ◼ Processing Fees: 2% + 18% GST (of processing fee) ◼ Flexible repayment option ◼ No collateral required Lending Partner: Aditya Birla Finance Limited. Note: 1 - The repayment tenure is greater than 60 days for all loan applications 2 - Annualized percentage rate (APR) including interest, costs and fees is less than 36% per annum. Personal Loan for Salaried Individuals (Example): ◼ Loan Amount: ₹1,00,000 ◼ Tenure: 18 months ◼ Rate of Interest (interest rate on reducing balance method): 18.5% per annum ◼ Processing Fee (2%): ₹2,000 ◼ GST on Processing Fee (18%): ₹360 ◼ Total Interest: ₹ 14,880 ◼ APR (Annualized Percentage Rate): 21.72% per annum ◼ Amount Disbursed: ₹ 97,640 ◼ EMI: ₹6,404 ◼ Total Repayment Amount: ₹1,14,880 INVEST Smartly Unlock a world of opportunities by investing smartly in stock, mutual funds & securities. Our user-friendly platform empowers you with expert investing insights in stock, mutual funds and more, helping you make informed investment decisions to grow your wealth & secure your future. Plan Your Finances Take control of your financial & investment journey with Value Added Services on ABCD. Plan for goals, budget effectively, & track your progress seamlessly. With free access to credit score insights, digital health evaluations, financial articles & resources, EMI and SIP calculators, & a range of My Tracks that can help you plan your investments in stock, mutual funds, insurance & more Pan India Reach Aditya Birla Capital is your financial partner, serving customers across India. Whether you're a young professional or an investment pro, our platform caters to your unique financial & investing needs be it stock, loan, mutual funds, insurance or trade Brand Trust & Legacy With a legacy of trust, Aditya Birla Capital is committed to serving your financial interests. Our reputation for excellence ensures top-notch service every single time! It’s time to take control of your financial future! Get started with ABCD Aditya Birla Capital, today!

Version 1.4.4

New Product/Feature- Simplified Onboarding | Business Loan | Mutual Funds Features | Deposits Discoverability | UPI Payments – Money transfer, Check Balance & Enhanced Support menu Enhancements- Homepage Improvements | Smoother Portfolio Tracking | Enhanced Home Loans | Health Insurance Cashless Claims

Ratings and Reviews

Best app in this segment..

ABCD app has truly exceeded my expectations! From its user-friendly interface to its wide range of features, I've found it to be an invaluable tool for managing my daily tasks. The dialer and health check functionalities are especially impressive and have streamlined my routine. I highly recommend ABCD app to anyone looking for a top-notch mobile experience. Five stars all the way

Developer Response ,

Thank you so much for your awesome feedback! We're thrilled to hear it's been such a valuable tool for you, especially with the dialer and health check features. Your recommendation means a lot to us! Cheers for the five stars!🌟

Excellent interface

Smooth navigation and the variety of options available for our financial needs. As a newcomer, i am excited to dive deeper and explore all the features further…

Wow, a 5-star rating! We're overjoyed to have met your expectations and promise to keep up the good work. Thank you for your support!

Super & easy to navigate app

Very easy to use and nice UI. A complete financial planning and user friendly experience.

App Privacy

The developer, Aditya Birla Capital Digital , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Financial Info
• User Content
• Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

English, Hindi

• App Support
• Privacy Policy

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Aditya Birla Health Insurance Co. Limited

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Refund/cancellation Policy

• 1. The premium is paid for purchase of insurance policy through net banking account or credit/debit card issued in my name, i.e. proposer/policyholder.
• 2. Any Document required by the Company before issuance of a policy or for processing application or Claim settlement or premium refund shall be provided by me to the Company.
• 3. I hereby confirm that all premiums have been/will be paid from genuine sources and no premiums have been/will be paid out of proceeds of crime related to any of the scheduled offences listed in Prevention of Money Laundering Act, 2002. I understand that the Insurance Company has the right to call for documents to establish sources of funds. The insurance company has right to cancel the insurance contract in case I am/ have been found guilty by any competent court of law under any of the statutes, directly or indirectly governing the prevention of money laundering in India.
• 4. According to Regulation 3(d), 3(f) & 3(g) of Insurance Regulatory and Development Authority (IRDA) (Manner of Receipt of Premium) Regulations, 2002, the premium to be paid by any person proposing to take an insurance policy (hereinafter referred to as the proposer) or by the policyholder to an insurer may be made through credit/debit card held in his name, Internet or E-Transfer.
• 5. As per Anti-Money Laundering / Counter Financing of Terrorism (AML/CFT) guidelines issued by IRDA for general insurance companies are required to carry out Know Your Customer (KYC) norms at the settlement stage where Claim payout /premium refund crosses a threshold of Rs. 1 lakh per claim /premium refund.
• 6. Insurance Company may, at its sole discretion, call for any document before issuance of a policy or for processing the application of Claim settlements /premium refund.

WhatsApp QR

I authorize ABHICL and associate partners to contact me through me email/call/SMS. This will override registry on the DNCR

You will get a call immediately from us connecting our agent.