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We know plans change, which is why we make sure those hard-earned funds are protected. Our Flexibility Promise means you can change your plans for any reason, or no reason at all, and rest assured your money is protected.

We’ve stepped up our health and hygiene practices because your safety is always our top priority. With the WTTC safe travels stamp, you can travel with confidence knowing we’ve adopted top-notch global safety protocols.

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Frequently asked questions

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Who is eligible for this travel discount?

If you work as NHS staff, in an emergency service, in the Armed Forces or for the healthcare system in any capacity, you are eligible for the discount.

When is this offer valid until?

This NHS holiday discount will run up until the end of the year (21.12.2023), for travel until the end of 2024 (31.12.2024).

How do I redeem this discount?

You will need to use the code NHS50 at the checkout box on the Contiki website. A member of the Contiki Reservations Team will be in touch to verify that you have a valid ID card to prove that you are eligible for the discount. Alternatively you can call our Reservations Team to book.

Terms & conditions

*NHS and key workers discount

£50 off all trips excluding 3rd party trips and more when booking before 31/12/23 and departing before 31/12/24, Use code NHS50 at the checkout to redeem your £50 off. Valid ID card required. Discounts apply to the land portion of your trip only (this excludes taxes, included flight costs, extra accommodation & optional activities. Your trip price does not include the costs of international flights that start or end your trip). Combinable with loyalty discounts (‘Travelling Again’). Combinable with most discounts. Discounts are subject to availability & may be withdrawn at any point without notice.

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NHS Discounts Travel

The NHS Health Staff Discounts Card offers a world of exclusive savings and benefits for those who work in the healthcare industry. With this card, you can access discounts at a variety of travel providers, allowing you to save money on your next holiday or business trip. From discounted flights and hotel stays to car hire and attractions, the NHS Health Staff Discounts Card can help you get more for your money when it comes to travel. With these savings, you can explore new places and experiences with ease, all while knowing that you’re getting the best value for your money. Enjoy the freedom and flexibility of travel with the added bonus of discounted prices - all thanks to the NHS Health Staff Discounts Card!

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World Holiday Vibes, London

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Low Cost Vibes, London,

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Single Parents on Holiday, Bromley

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Wood Leisure Holiday Parks

10% off all bookings with wood leisure holiday parks - 5 parks in scotland.

Self-catering holidays in Scotland with an exclusive NHS discount from Wood Leisure

Save up to £1000 on holiday home ownership with Wood Leisure

Enjoy memorable holidays at your own holiday home with our exclusive NHS offer - save up to £1000 and experience year-round relaxation at Wood Leisure's award-winning parks!

Royal Highland Hotel Inverness

B&b with afternoon tea and prosecco for 2 people from only £75pp.

From £150 per couple for an overnight break with breakfast and Prosecco Afternoon Tea included at The Royal Highland Hotel

Save up to 30% on luxurious treatments at Turnberry Spa

Experience ultimate relaxation with a rejuvenating treatment of your choice

Jet2holidays

Deal ending soon £40 off your vibe booking with jet2holidays.

Be quick! Book with Jet2holidays and receive a limited-time exclusive discount by being an NHS Staff Benefits member. Just a £60pp deposit*, then spread the cost with Pay Monthly

Cottages.com

Save up to 7% off pet friendly breaks with cottages.com nhs discount.

Dog and pet friendly breaks. Choose from a huge range homes where your best friend is welcome & get your Cottages.com NHS Discount

The Grand, York

Get 20% off bed and breakfast at york’s only five-star hotel, the grand, york.

Experience York's Rich History and Vibrant Culture: A Luxury Gateway at The Grand

M&Ds Scotland's Theme Park

Get a 20% discount off season pass 2024 at the m&d's scotland'stheme park.

Unlock a year of exclusive perks with the 2024 Season Pass at M&D's Scotland Theme Park

Baby and Toddler Show Stoneleigh

100 free pairs of tickets (worth £40) to the baby & toddler show at naec stoneleigh on 1-3 november.

Don't miss the ultimate pop-up shopping event for new and expectant parents, featuring exclusive discounts, expert advice, product demonstrations, and more

Admiral Insurance

10% off travel insurance from admiral.

Protect you and your family against unexpected costs while you're travelling or on holiday with Admiral

Ballachulish Hotel

20% off two-night breaks at ballachulish hotel.

Enjoy a relaxing retreat to The Ballachulish Hotel with an exclusive NHS discount

Hoseasons NHS Discount - save up to 7% off Tailor-made collection

Luxury lodges, holiday parks, quirky accommodation & hot tub breaks created for you with added NHS discount

Rabbie's Tours

5% off europe tours with rabbie’s for nhs staff.

Discover Europe with Rabbie’s fresh style of small group tours in Spain, Portugal, Italy, and Switzerland.

The Queens Hotel

Discover luxury in the heart of leeds: 20% off stays at the queens hotel.

Experience an unforgettable stay at the iconic landmark hotel with exclusive savings on stylish rooms

Largo Leisure

Free site fees for any holiday homes purchased with largo leisure parks.

Own your dream holiday home in Scotland with Largo Leisure with an exclusive NHS offer

Angus Hotel and Spa

Exclusive nhs 15% discount off accommodation at the angus hotel and spa.

Get 15% off your blissful stay at The Angus Hotel & Spa in scenic Blairgowrie, Perthshire - Valid on Best Available Rates and Promotional Offers!

DEAL ENDING SOON! £40 Off Your Indulgent Escapes Booking With Jet2holidays

10% off Private Tours with Rabbie’s for NHS Staff

Plan a private tour for just you, your friends and family with the help of Rabbie’s expert tour guides.

Sixt Rent A Car

Up to 15% off car hire.

Save on premium car hire in the UK and 105 locations worldwide - expect outstanding customer service

The Fitzsimmons Group

Save 15% off bed and breakfast at the fenwick hotel.

Enjoy a night away at The Fenwick Hotel located in the beautiful rural town of Fenwick

Kingsmills Hotel

Limited time summer scorcher sale offers from kingsmills hotel.

Book a 2-night break from £97.50 per person per night or a 1-night stay from £112.50 per person in the heart of the Highlands

Away Resorts

Save 15% on all 2024 breaks with away resorts.

Get Away to it all with Away Resorts and save up to 15% on your next holiday. Book today with a low deposit!

NCP Edinburgh Scotpark

10% off your airport parking at ncp edinburgh scotpark.

NCP Scotpark car park provides easy, hassle-free Edinburgh Airport parking with the complimentary, four-minute bus ride to the terminal

Isles of Glencoe

20% off 2 night breaks at the isles of glencoe.

Enjoy a stay at The Isles of Glencoe, situated in a breathtaking lochside setting

DEAL ENDING SOON! £40 Off Your Holiday With Jet2holidays

Old Course Hotel

Get 15% off green fees at the duke’s golf course, st andrews.

Enjoy the only heathland course in the Home of Golf with panoramic views of the coastline over the North Sea

Crieff Hydro

20% off hotel stays at crieff hydro.

Enjoy a hotel stay at the heart of Perthshire at Crieff Hydro with an exclusive NHS discount

Winter Slumber 2 Night Highland Escape at Ness Walk

Enjoy a luxurious stay for 2 nights, complete with chilled champagne upon arrival at 5* Ness Walk Hotel in Inverness

Enjoy 20% off Award-Winning Afternoon Tea at The Grand, York

Indulge in the finest contemporary take on Afternoon Tea in York - a perfect choice for special occasions

Enjoy 20% off spa treatments at York’s only five-star hotel, The Grand, York!

Treat yourself to a rejuvenating experience at the tranquil spa with this exclusive NHS offer

2 Night stay for 2 with Continental Breakfast, Afternoon Tea and Welcome Cocktails from £189 per couple

For a limited time, NHS Staff can book the 'Highland Deal of Deals' from £94.50pp

Party at the Palace

Save 20% off tickets for party at the palace at bonnytoun farm, linlithgow.

Join the biggest party of the summer for a spectacular weekend of music, comedy, and fun, 10-11th August 2024

Save up to 35% on your 2024 holiday with Eurocamp

Discover over 250 new parcs in Europe, including France, Italy, Spain, Portugal and Croatia – your dream holiday is just a click away!

Save 20% off your first order from Wype

Elevate your bathroom routine with soothing, eco-friendly bottom care. Say goodbye to wet wipes and hello to a cleaner, planet-friendly alternative from Wype

Secret Flight Club

Secretflightclub.com saves members up to 81% off flights and £143 on return airfares with nhs discount.

Plus receive 50% off our Membership today + a FREE Trial

15% Discount on Ferry Crossings from Newcastle to Amsterdam with DFDS

Sail from Newcastle to Amsterdam with an exclusive DFDS NHS discount

Get an NHS Discount of up to 7% off Unique Breaks at Cottages.com

Enjoy a quirky break and make some extraordinary memories with a Cottages.com NHS discount

Save 20% on Turnberry Golf Tuition at Trump Turnberry

Home to Four Open Championships, Turnberry is an Iconic Golfing Destination

NCP Manchester Flightpath

10% off your airport parking at manchester flightpath.

Book your spot at NCP Manchester Flightpath for 750+ pre-bookable spaces, competitive rates, and a 5-minute Park & Ride to the terminal

Get a 20% discount on the M&D's Scotland Theme Park individual wristbands and packages

From thrilling rides to cosmic bowling, adventure golf, and award-winning dining at Monterey Jack's – there's something for everyone to enjoy!

20% off Self Catering Stays at Crieff Hydro

Choose from dog friendly Lodges, Apartments and Cosy Cabins on the Crieff Hydro Estate

Three nights for the price of 2 at Ness Walk

Escape to luxury at Ness Walk and take advantage of our special offer: three nights for the price of two.

NHS Discount of up to 7% off Cottages with Hot Tubs at Cottages.com

Cottages with hot tubs for romantic retreats and luxurious getaways with a Cottages.com NHS discount

Baby and Toddler Show Sandown Park

100 free pairs of tickets (worth £40) to the baby & toddler show at sandown park on 27-29 september.

Up to 15% off Rabbie’s UK & Ireland Tours for NHS Staff

Take in the highlights of the Scottish Highlands, Isle of Skye, Loch Ness, Lake District, Cotswolds, Wild Atlantic Way and many more…

NHS Discount of up to 7% off Luxury Cottages at Cottages.com

Choose from a special selection of luxury cottages in their hand-picked collection with an added NHS discount

Save 20% off tickets for entry into Amazonia Scotland’s Indoor Tropical Rainforest at M&D’s Scotland’s Theme Park

Discover Amazonia: Scotland's indoor rainforest packed full of exotic animals and plants, perfect for fun and learning for all ages!

Hoseasons NHS Discount - save up to 7% off Lodges

Enjoy a relaxing break away from it all….. choose from an unrivalled selection of lodges in stunning rural locations. with Hoseasons NHS discount

Kinkell Byre

Enjoy 10% off a one-night stay in self-catering cabins at kinkell byre - your perfect escape to nature in st andrews.

Experience the very best of the Fife Coastline at the cosy self-catering holiday cabins with Kinkell Byre, with an exclusive offer for NHS staff

Parkdean Resorts

Save up to 10% on uk holidays with parkdean resorts.

Book your perfect getaway and explore 65 parks in breathtaking coastal and countryside locations with exclusive NHS Staff savings

Celestyal Cruises

Enjoy an additional 10% saving on all arabian gulf sailings with celestyal cruises.

Sail with Celestyal for an award-winning voyage through the Arabian Gulf, exploring vibrant destinations like Doha, Dubai and Abu Dhabi while enjoying exceptional service, exquisite dining, and world-class entertainment

Exclusive NHS 15% discount off overnight stays at Kingsmills Hotel

Book your stay and enjoy an exclusive 15% off the Best Available Rates at Kingsmills Hotel, Inverness

MSC Cruises

Sail with msc cruises and save up to 10% off the cruise fare.

Discover the Future of Cruising with MSC Cruises

Hoseasons NHS Discount - save up to 7% off Boating holidays with Hoseasons

Widest choice of boating holidays and short breaks across England, Scotland and Wales. Get your Hoseasons NHS Discount

Enjoy 10% savings on all Mediterranean sailings with Celestyal Cruises

Embark on Mediterranean Sailings with Celestyal Cruises, renowned for award-winning hospitality and unforgettable experiences

Get 20% off Little ishga – Natural skincare for kids

Natural skincare, developed with a careful blend of organic ingredients for the needs of children's skin

Save 10% on all Wood Leisure Glamping Holidays

Enjoy the perfect family-friendly escape with Wood Leisure's glamping, set in stunning locations across Scotland’s central belt!

Lovat Parks

Escape to the great outdoors and save an extra 10%* with lovat parks.

Explore the best of the UK with the diverse staycation options, from luxury homes to camping under the stars at Lovat Parks

Enjoy 20% off food at AA Rosette awarded restaurant, The Rise Restaurant Terrace & Bar!

Experience Award-Winning Dining with exclusive NHS savings

Enjoy a 12% discount off all July bookings at Largo Leisure

Book your stay at Campsie Glen, Loch Tay Highland Lodges, Braidhaugh Holiday Parks, Letham Feus Park, Cruachan Farm Caravan & Camping Park and Sauchope Links Holiday Park with an exclusive NHS discount!

NCP Edinburgh PremiAir

10% off your airport parking at edinburgh premiair.

Pre-book hassle-free parking at Edinburgh PremiAir, minutes from the airport, with great rates and a free three-minute bus ride to the terminal

Save 10% off tickets to Beyond Van Gogh from 11th July – 4th August at SEC, Glasgow

Discover the story of Van Gogh through 300 post-Impressionist masterpieces, cutting-edge technology, and a curated musical soundtrack!

10% Discount on Ferry Crossings from Dover to France with DFDS

Exclusive DFDS NHS discount on their Dover to Dunkirk and Dover to Calais routes

Barrhead Travel

Find your local barrhead travel store and turn your dream holiday into a reality.

46 Stores Nationwide, 5-Star Trustpilot Rating, and ATOL Protection for Stress-Free Holiday Planning

Receive 15% off Afternoon Tea at the Old Course Hotel

Indulge in a five-star afternoon tea experience at the Old Course Hotel Golf Resort & Spa, nestled in historic St Andrews, Scotland

Save 20% on Bed and Breakfast at the Opulent Turnberry Resort

Choose from elegantly appointed bedrooms within the main hotel, or opt for the luxurious self-catering accommodation

Secure Airparks Edinburgh

20% off parking at edinburgh airport.

Book in advance online and NHS staff receive 20% discount

Special 2-night minicruise from Newcastle to Amsterdam with DFDS

Save 33% off the cabin price with DFDS on a 2-night minicruise to Amsterdam with breakfast included!

Receive up to 10% off your next holiday with Barrhead Travel

Your dream holiday awaits at Barrhead Travel – award-winning service, expert advice, and exclusive discounts for NHS Staff Benefits members

Peebles Hydro

20% off hotel stays at peebles hydro.

Enjoy a hotel stay at Peebles Hydro with an exclusive NHS Staff Benefits discount

Exclusive NHS 25% off Bed and Breakfast Accommodation at Ness Walk

Experience luxury redefined at Ness Walk, a 5-star hotel nestled along the River Ness in the Scottish Highlands

Imperial London Hotels

Enjoy 15% off the best flexible rates for all properties at imperial london hotels.

Make your London trip as special as you are! Explore the vibrant charm of Bloomsbury, with the choice of 6 unique hotels, each providing authentic stays and warm hospitality.

Save 25% off Bed and Breakfast at the award-winning SimpsInns hotels in Ayrshire

Enjoy a break on the Ayrshire coast at either The Gailes Hotel & Spa in Irvine, The Waterside Hotel in West Kilbride or Old Loans Inn, Troon

Save 15% off Bed and Breakfast at The Riverside Lodge Hotel in Irvine

Enjoy a night away at Ayrshire’s Premier Hotel in Irvine

Hoseasons NHS Discount - Save up to 7% off Holiday Parks

A wide variety of family-friendly holiday parks, superb indoor pools, activities all day and evening entertainment with Hoseasons NHS Discount

Print your summer moments with 60% off Photo Books & Wall Art at Photobox

Camera roll full of sunny adventures? Turn them into a high-quality photo book or wall art with Photobox and get an exclusive 60% off with your NHS discount

Dakota Hotels

20% off accommodation bookings at dakota hotels.

Stay in Glasgow, Eurocentral, Edinburgh, Manchester or Leeds with 20% discount on overnight stays

Bed and Breakfast from only £89 at Malmaison Hotels

Stay at one of Malmaison Hotels' 17 venues across the UK and receive an exclusive NHS discount

DEAL ENDING SOON! £40 Off Your City Breaks Booking With Jet2CityBreaks

Get 15% off food at any SimpsInns venue with this exclusive NHS offer

Enjoy a 15% discount at any SimpsInns venue: The Waterside Hotel, Old Loans Inn, Coast Restaurant & Bar at The Gailes, GG’s Coffee Shop & Sports Lounge or The Potting Shed and The Terrace at Si!

DEAL ENDING SOON! £40 Off Your Villas Booking With Jet2Villas

Hotel Planner

Up to 65% off over 1 million hotels worldwide with hotel planner.

Find the best hotel rates with Hotel Planner with hotels worldwide!

The Royal Victoria Hotel Snowdonia

Save 20% off the best available bed & breakfast rate at the royal victoria hotel.

Plan your perfect stay at The Royal Victoria Hotel, a historic retreat welcoming guests to the idyllic lakeside village of Llanberis for over a century

lastminute.com

Exclusive £50 off lastminute.com holidays for nhs staff.

Enjoy savings on your dream getaway with the exclusive offer from lastminute.com

Enjoy a 15% Discount on treatments at Kohler Waters Spa at the Old Course Hotel, Golf Resort & Spa

Recharge and unwind with unique water-inspired treatments at the exclusive Kohler Waters Spa

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Trade-in your old devices with Mazuma for a chance to win a BRAND NEW IPAD 8!

Mazuma offers customers same-day cash for their old mobiles, tablets, MacBooks, games consoles and smart watches

Get exclusive savings with 1:1 tutoring from GoStudent

Claim this exclusive discount on all GoStudent tutoring packages, along with a free trial lesson in any subject

David Lloyd Leisure

Enjoy all that corporate membership has to offer at david lloyd clubs.

David Lloyd NHS Discount - Join your participating local David Lloyd Club and receive this exclusive NHS Staff offer

5% Off Everything Home at Wayfair

Transform your home with Wayfair's huge selection of furniture, décor, housewares and more.

David Clulow Opticians

Join style service with david clulow opticians and receive 30% off your purchase as well as a free pair of designer sunglasses up to £200.

Elevate your eyewear with an exclusive subscription for effortless style all year round!

Get a 10% discount in store & online with Ryman

Explore a range of stationary, office supplies, furniture and other products to support study, work & play!

Bridgestone

Join b|club and save up to £50 off tyres and auto services.

B|Club offers exclusive discounts for tyres and auto services for cars & 4x4s!

Snappy Shopper

Get £10 off an £11 shop with snappy shopper nhs discount.

That’s right, get £11 worth of items for just £1! Order groceries for less and get them delivered to your doorstep with Snappy Shopper

The Mortgage Advice Clinic from NHS Staff Benefits

Fee free, no obligation mortgage advice for nhs staff.

The Mortgage Advice Clinic provides NHS Staff Benefits members with mortgage advice. If you are a 1st time buyer, a home mover or are remortgaging for any reason contact us.

10% discount on selected Stagecoach App tickets across Scotland

Stagecoach offer 10% off 7 day, 28 day, Flexi and annual bus tickets for all NHS employees working in Scotland.

Barratt Homes

Get £1,000 towards your deposit for every £20,000 spent on the purchase price of a brand-new barratt home.

Reserve your new home from Barratt Homes and receive an exclusive NHS offer

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NHS, Fire & Police Professional Flyers

Our NHS, Fire & Police Professional Flyer range of products is tailored to meet the requirements of all NHS workers, Fire and Police professionals, travelling the distance across the Solent to serve the local communities with a little extra discount on travel. With a choice of NHS, Fire & Police Professional Frequent Flyers (for the more frequent daily traveller) or NHS, Fire & Police Professional Flexi Flyers for regular travellers with a varied schedule, you can select the best fare for you. Our Flyer range offers great benefits:

• NHS, Fire & Police Professional Flexi Flyers are available as 10, 20, 40 & 100 journeys.
• NHS, Fire & Police Professional Frequent Flyers are available as 3 month or an Annual (12 month) validity.
• Free Hoverbus for rail connections and Portsmouth City Centre.
• NHS, Fire & Police Professional Annual Flyers are applicable for our exclusive Loyalty Scheme – monthly special offers for you to enjoy.
• NHS, Fire & Police Professional Annual Flyer Direct Debit option available for monthly payments.

To apply for an NHS, Fire & Police Professional Frequent Flyer or NHS, Fire & Police Professional Flexi Flyer you will need to send us proof of eligibility* (NHS, Police or Fire Service staff ID) with your application form and photo ID – so we can check its your travelling!

NHS, Fire & Police Professional Annual Flyer - travel from £4.29 per journey!* *Based on travelling 48 weeks at 5 days a week, allowing 4 weeks break.

How to Purchase

• Send an email to  [email protected]  requesting one of our NHS, Fire & Police Professional Tickets. Please include your proof of eligibility as listed below.
• Your NHS, Fire & Police Professional Ticket will be an e-ticket issued via your MyHover Account . Please confirm your MyHover Account number and email address when you send your email. If you do not have a MyHover Account register here.
• Our team will review your request and subject to eligibility contact you to confirm your NHS, Fire & Police Professional Ticket purchase with a payment link.
• Once payment has been made, your NHS, Fire & Police Professional Ticket will be added to MyHover Account.
• Your NHS, Fire & Police Professional Ticket will be emailed to you, the barcode is your ticket and will need to be scanned when you fly with us, you can show this on your smartphone so there is no need to print your ticket. 
• To validate your ticket please upload a passport style photo of the NHS, Fire & Police Professional Ticket holder to MyHover Account, select 'Account Settings' from the dashboard.
• Book your flights within My Hover Account. Select 'My Current Tickets' from the dashboard and select 'Make Booking' to select your route, outbound and inbound times.
• NHS, Fire & Police Professional Flyers are for the exclusive use of the person named on the card.
• Proof of NHS employment must be provided at time of application. 
• Available for NHS and Primary Care professionals who require travel across the Solent on a regular basis for working purposes only.
• To validate the NHS, Fire & Police Professional Flyer a photograph needs to be assigned to every card. This can be done via your MyHover Account, upload a passport style photo to 'Account Settings'.
• NHS, Fire & Police Professional Flyers are non-refundable.
• For all other Terms and Conditions please see our general  Terms & Conditions.
• Apply for Direct Debit

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Elektrostal, visit elektrostal, check elektrostal hotel availability, popular places to visit.

• Electrostal History and Art Museum

You can spend time exploring the galleries in Electrostal History and Art Museum in Elektrostal. Take in the museums while you're in the area.

• Cities near Elektrostal

• Places of interest
• Yuri Gagarin Cosmonaut Training Center
• Central Museum of the Air Forces at Monino
• Peter the Great Military Academy
• Bykovo Manor
• Balashikha Arena
• Balashikha Museum of History and Local Lore
• Pekhorka Park
• Ramenskii History and Art Museum
• Malenky Puppet Theater
• Orekhovo Zuevsky City Exhibition Hall
• Noginsk Museum and Exhibition Center
• Saturn Stadium

Members can access discounts and special features

Elektrostal, visit elektrostal, check elektrostal hotel availability, popular places to visit.

• Electrostal History and Art Museum

You can spend time exploring the galleries in Electrostal History and Art Museum in Elektrostal. Take in the museums while you're in the area.

• Cities near Elektrostal

• Places of interest
• Yuri Gagarin Cosmonaut Training Center
• Central Museum of the Air Forces at Monino
• Peter the Great Military Academy
• Bykovo Manor
• Balashikha Arena
• History of Russian Scarfs and Shawls Museum
• Fryazino Centre for Culture and Leisure
• Military Technical Museum
• Church of Our Lady of Kazan
• Drama Theatre BOOM
• Balashikha Museum of History and Local Lore
• Pekhorka Park
• Ramenskii History and Art Museum
• Fairy Tale Children's Model Puppet Theater
• Malenky Puppet Theater
• Church of Vladimir
• Orekhovo Zuevsky City Exhibition Hall
• Shirokov House
• Noginsk Museum and Exhibition Center
• Pavlovsky Posad Museum of Art and History
• Saturn Stadium
• Borisoglebsky Sports Palace
• Zheleznodorozhny Museum of Local Lore
• Stella Municipal Drama Theater
• Fifth House Gallery
• Likino Dulevo Museum of Local Lore
• Malakhovka Museum of History and Culture
• Art Gallery of The City District

NEWS... BUT NOT AS YOU KNOW IT

Fake carer jailed after using forged NHS certificate to traffic cocaine in lockdown

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A woman pretended to be a carer to justify driving around the country in lockdown, when in reality she was transporting cocaine.

Carla Trace, 43, wore a bogus uniform and had forged travel certificates issued to genuine NHS workers during the pandemic.

But instead of caring for the vulnerable, she set off to collect 5kg of cocaine from London in a hired Nissan Juke on April 5, 2020.

Trace, of Danescourt, was working for a Cardiff-based gang when she agreed to transport the drugs back to Wales .

She was one of six members of an organised crime gang jailed for more than 50 years between them at Cardiff Crown Court as part of Operation Soros.

Trace had denied her role in the conspiracy but was found guilty of conspiracy to supply class A drugs following a trial and jailed for seven years.

Police cracked the case after managing to get into an encrypted messaging network called Encrochat mainly used by organised crime gangs.

They were able to see how crime boss Luke Mattan, 35, was directing a family business including his brother Jordan Mattan, 32, and sister Kirsty Mattan, 34.

‘Principal member’ Craig Anthony, 34, was responsible for dealing up to £7 million of cocaine, police said.

Another member of the group was Saswal Abdullah, 27, from Fairwater, who was identified by Mattan himself as being his ‘right hand man’ and was in line to eventually take over.

South Wales Police said: ‘Trace hired a vehicle and disguised herself in a carer’s uniform in an attempt to legitimise her travel, in the event she was challenged by authorities.

‘The organised crime group was also able to acquire forged COVID travel certificates that had been issued to genuine NHS staff.’

The operation evolved from Operation Venetic, a previous national investigation which followed Encrochat being compromised.

Jailed for over 50 years between them

Craig Anthony, of Gethin Terrace, Porth, pleaded guilty to conspiracy to supply class A drugs. He was sentenced to 18 years and six months imprisonment.

Luke Mattan, of Camellia Court, Fairwater, pleaded guilty to conspiracy to supply class A drugs. He was sentenced to 15 years and eight months imprisonment.

Jordan Mattan, of Broom Place, Fairwater, was found guilty of conspiracy to supply class A drugs following a trial. He was sentenced to seven years imprisonment.

Carla Trace, of Clos Y Faenor, Danescourt, was found guilty of conspiracy to supply class A drugs following a trial. She was sentenced to seven years imprisonment.

Paul Jones, of Miskin Road, Tonypandy, pleaded guilty to money laundering. He was sentenced to four months imprisonment.

Kirsty Mattan, of Camellia Court, Fairwater, pleaded guilty to money laundering. She was sentenced to 12 months imprisonment suspended for 18 months, and was ordered to carry out 100 hours unpaid work and a 10-day rehabilitation activity requirement.

Saswal Abdullah and Joseph Thomas-Mullen will be sentenced at a later date.

Detective Constable Jonathan Evans said: ‘The success of these investigations is just a small part of the work we do to make South Wales a hostile environment for drugs criminality.

‘This has been an intensive operation, made successful by the collaboration of different police forces and agencies across the UK.

‘We will continue to tackle the misery drugs cause to our communities. The success of these investigations demonstrates that we will relentlessly pursue those involved in large scale criminality to ensure effective justice is sought against such individuals and they are brought before the Courts.

‘If you suspect drug dealing is taking place or you are concerned that a young person or vulnerable adult may have been targeted by an organised crime group, please tell us. You don’t have to be certain, just concerned.’

Get in touch with our news team by emailing us at [email protected] .

For more stories like this, check our news page .

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Mass IT outage: here's a list of companies and operations affected

• A huge global IT outage is disrupting flights, banks, retailers, and media outlets.
• The widespread disruptions have been linked to an issue with the cybersecurity firm CrowdStrike.
• Operations affected include airlines in the US and Europe, supermarkets, and some 911 lines.

A mass IT outage has hit flights, banks, retailers, and media outlets around the world.

The issues appear to be linked to the cybersecurity firm CrowdStrike .

Microsoft also acknowledged the issue in an X update early Friday, writing, "Our services are still seeing continuous improvements while we continue to take mitigation actions."

Here are some of the companies and operations affected.

Numerous airlines grounded flights early Friday morning, including the big three US carriers: United Airlines, Delta Air Lines, and American Airlines. In statements, they all cited technology issues.

Delta and American had both canceled their ground stops by 7 a.m. ET.

A United spokesperson told Business Insider that it was holding all aircraft at their departure airports while it works to restore systems. "Flights already airborne are continuing to their destinations," they added.

American has blamed the issues on CrowdStrike, saying they were because of a "technical issue with Crowdstrike that is impacting multiple carriers," according to BBC News.

The budget airlines Frontier, Allegiant, and Spirit also issued ground stops which were later canceled.

Frontier's was issued on Thursday night. "Flight operations are currently being impacted by a major Microsoft technical outage," it said in a statement.

Spirit said it was unable to rebook affected customers because of the outage.

Disruption also extended to Europe. The continent's largest airline, Ryanair, advised passengers to arrive early as the outage caused "disruption across the network."

KLM also said it had to "largely suspend operations" as the outage made "flight handling impossible."

British Airways, Wizz Air, Turkish Airlines, Eurowings, Lufthansa, and Qantas were also among those who said they were affected.

According to a Facebook post from Alaska State Troopers , emergency lines in the state are also affected.

The post said: "Due to a nationwide technology-related outage, many 911 and non-emergency call centers are not working correctly across the State of Alaska."

"We appreciate your patience and will update you when we know more," the statement added.

The major UK airports Heathrow, Gatwick, and Luton have reported issues, with some warning of delays and disruption.

Related stories

An X post from Gatwick Express , a train service for the airport, said the company was unable to access driver diagrams at certain locations, "leading to potential short-notice cancelations, particularly on the Thameslink and Great Northern networks."

A spokesperson for Belfast International Airport confirmed to BI that whiteboards were being used to handwrite flight information before systems were later restored. Whiteboards were also used at Singapore Changi Airport.

Hospitals and doctors' surgeries

Several hospitals and doctors' practices appear to have been affected by the outage.

In the UK, the NHS' EMIS system, which doctors use to book appointments, view patient notes, order prescriptions, and make referrals, appears to be having issues .

A spokesperson for the NHS told BI in a statement: "The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices."

They said that long-standing measures were in place to manage disruption and that there was no known impact on 999 or emergency services, so people should use these services as normal.

"Patients should attend appointments unless told otherwise and only contact their GP if it's urgent, and otherwise please use 111 online or call 111," they added.

Two German hospitals canceled elective operations scheduled for Friday, Reuters reported.

NYCT Subway

Commuters in New York City and DC may also face delays Friday morning.

In an X post, the NYCT subway said: "Train arrival information is unavailable for A/B/C/D/E/F/G/J/M/N/Q/R/Z/Rockaway Park Shuttle/Franklin Av Shuttle due to a worldwide technical outage. Train service is unaffected."

The post said the tech outage also impacted Subway officials' ability to see train locations.

Broadcasters

Sky News also appears to have been hit by the outage. The UK news channel has been showing archive footage and briefly displaying an error message.

The news site appears to be up and running at the time of writing.

London Stock Exchange

The London Stock Exchange's website was also experiencing issues.

"RNS news service is currently experiencing a third-party global technical issue, preventing news from being published on www.londonstockexchange.com ," the company said in a statement.

"Technical teams are working to restore the service. Other services across the group, including London Stock Exchange, continue to operate as normal," it continued.

Retailers and fast-food giants

Bloomberg reported that McDonald's Japan suspended about a third of its stores in the country on Friday. The issue was with the stores' cash registers, the report said.

The grocery-store chain Woolworths told BI that some stores had "been impacted as a result of the global IT issue." All but six stores were open for business, but some had fewer functioning checkouts.

Delivery delays

FedEx and UPS are warning of delivery delays because of the outage.

In a statement on the company's website , FedEx said it was experiencing "substantial disruptions throughout our networks due to a global IT outage experienced by a third-party software vendor." The company said parcels due to be delivered on Friday might face delays.

A UPS spokesperson told BI that it continues to operate effectively but there may be some service delays due to third-party outage "impacting some UPS computer systems in the U.S. and Europe."

Some US state driver services are down

Drivers in some states are unable to access services because of the outage.

Georgia's Department of Driver Services posted on X that "due to the global Microsoft/Crowdstrike outage, DDS services are unavailable at this time."

Tennessee's Department of Safety and Homeland Security said some Driver Services Centers may not be able to process transactions, according to a post on X.

North Carolina's Department of Motor Vehicles driver license and plate agencies are also impacted and unable to assist customers, according to a CNN report.

Bloomberg reported that at the Ocean Park Marriott in Hong Kong, staff were using pen and paper to check guests in and said the outage was affecting their systems globally.

Marriott International later told CNN in a statement that "certain hotel systems" have been affected.

"We are actively working with our vendors to resolve issues that have impacted certain hotel systems," the company said in a statement to the publication. "We apologize for any inconvenience that guests may experience."

Watch: Global computer glitch grounds flights, knocks out 911

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