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Club Med redesigns Travel Agent Portal

Streamlined booking process introduced based on advisor feedback.

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Club Med has launched its revamped Club Med Travel Agent Portal featuring a new booking service to create a seamless experience when booking client’s all-inclusive holidays.

The redesigned Club Med Travel Agent Portal is set up as an easy-to-use tool for agents to effortlessly book clients’ holidays. Agents can now view the best and latest brand offers, make quick comparisons of Club Med’s resorts and services, access real-time pricing and select on-demand services for clients.

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Michelle Davies, General Manager of Club Med Pacific said that the needs of travel agents were front of mind when redesigning the brand’s portal by allowing them more convenient ways to book.

“We are thrilled to announce our new and improved Club Med Travel Agent Portal. Agents have told us of their need to streamline the booking experience so we know this new portal will be a gamechanger by giving them greater control over their client’s bookings,” Davies remarked.

Agents can register to access the new Club Med Portal here: travelagents.clubmed.com.au/ . Agents who were registered to Club Med’s previous agent portal will need to register again to access the new platform.

A New Zealand version of the updated portal will be introduced in April for Kiwi-based agents.

For more information on selling Club Med packages or to enquire about the brand’s most recent offers, agents can connect with one of Club Med’s Sale team and book an appointment via Club Med Connect .

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Home » News » Club Med rewards agents with new loyalty program and revamped portal

Club Med rewards agents with new loyalty program and revamped portal

Club Med has unveiled a brand-new loyalty program for both travel agents and agencies to make selling the all-inclusive holiday pioneers extra rewarding.

The new program, Club Med Advantage, is packed with incentives and benefits under two membership types: one for agency partners, Advantage Agents Rewards, and for the individual consultants with exclusive incentives, Advantage Consultants Rewards.

Michelle Davies, general manager of the Pacific said it was important for Club Med to support its valued network of consultants and agents who have stood by Club Med and to further build strong partnerships.

“To rebound successfully, we need to do this together which is why we have used the pandemic to overhaul our program with two distinct layers that reward and service both travel agencies and consultants,” Davies said.

Agents can move up through the tiers based on annual sales to increase commission across Club Med’s products and earn free stays to use for marketing initiatives.

Club Med Advantage also offers extra benefits for its top-tier agents for localised marketing campaigns and initiatives to drive new business, including free nights, VIP Club Med trips, specialist status, and industry rates.

As part of the Advantage Consultants Rewards, individual agents can now earn their way towards a dream Club Med holiday to any of its resorts across the globe for free.

From each client booking, one point is awarded for every dollar sold of Club Med accommodation and services, with complimentary Club Med nights earning between 9,000 and 20,000 points.

Both agents and consultants can also earn extra commission through selling a variety of pre-booked services that are in addition to the all-inclusive fee including ski rentals, spa treatments, excursions and tours, plus baby and petit club.

Agents and consultants can manage their Club Med Advantage account via the revamped Club Med Travel Agent Portal, which features a new booking service designed to make travel agents’ lives easier.

Agents can now view the best and latest brand offers, make quick comparisons of Club Med’s resorts and services, access real-time pricing and select on-demand services for clients.

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Club Med upgrades agent portal to ‘simplify booking process’

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Club Med has updated its travel agent portal to include a simplified booking process and navigation section.

The upgraded design of the portal, called the CMTA platform, is part of the operator’s “upscale move to improve the overall view of travel agents’ business”, said Club Med said, which promises a “50% increase in application performance”.

A simplified booking process with quick price estimations has been added, as well as a cross-comparison feature to allow agents to compare resorts and room categories. The platform is also mobile friendly.

More:  Club Med to ‘intensify’ trade focus this year

Club Med offers agent fam trip places in summer booking incentive

UK becomes ‘key contributor’ as Club Med reports record 2023 performance

Additionally, Club Med will unveil a new consumer website for UK customers at the end of June to provide a “better user experience and minimalist user path for guests looking to book a holiday, as well as those with an existing booking”.

“Our travel agent partners are key to our success at Club Med,” said Nicolas Bresch (pictured), managing director for the UK, Ireland and Nordics.

“We value their support in driving growth for our resorts and destinations around the globe. The enhanced functionality of the new CMTA platform aims to build upon our relationship with travel agents by delivering a more advanced system and smoother user experience.”

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Club Med unveils updated Travel Agent Portal for Indirect Sales (CMTA)

Club Med, the premium holiday operator renowned for pioneering the all-inclusive holiday concept, has  unveiled its updated CMTA platform – a platform dedicated specifically for travel agents. The portal is a useful resource for travel agents seeking commercial information and booking details, and now provides an enhanced experience through its new design and user-friendly interface.

The new premium design is part of Club Med’s upscale move to improve the overall view of travel agent’s businesses, by creating a faster and more stable platform that promises more than a 50% increase in application performance. New features of the travel agent portal include a simplified booking process, with quick price estimations and a smoother way of making proposals, as well as a new navigation section for the booking engine. This renewed booking engine now features additional functionalities such as cross comparison of multiple proposals, including comparing resorts and room categories. The platform also has the benefit of being mobile-friendly for easy booking access on the move.

“Our travel agent partners are key to our success at Club Med” says Nicolas Bresch, Club Med Managing Director UK, Ireland and Nordics. “We value their support in driving growth for our resorts and destinations around the globe. The enhanced functionality of the new CMTA platform aims to build upon our relationship with travel agents by delivering a more advanced system and smoother user experience.”

Club Med will also unveil their new consumer website for UK customers at the end of this month, providing a better user experience and a minimalist user path for guests looking to book a Club Med holiday, as well as those with an existing booking.

Club Med launches Trade Summer Incentive 2024 

Club Med and Uplift announce partnership to offer guests “Buy Now Pay Later Payment…

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Club Med Mountain Resorts poised for record-breaking winter season

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Club Med Reshapes the Travel Agent Fam

Club Med Finolhu Villas in the Maldives

Club Med is embarking on a new fam trip concept that will immerse travel agents into the full resort experience, blending their personal and professional lives and making them better salespeople for the brand.

Xavier Mufraggi, Club Med CEO for North America, said the company has been learning from a worldwide fact-finding mission, uncovering the changes in how consumers and agents view and book with this iconic all-inclusive.

“The fam trip is even more important to us as a marketing tool than in the past,” Mufraggi told TMR . “It’s a big investment, for Club Med and for agents.”

Mufraggi said the internet has commoditized so many aspects of travel industry marketing, and the way consumers acquire information. Like others, Club Med detected a consumer revolt against the information overload the internet presents to travelers. As a result, the company believes it can gain market share and increase sales by enhancing the travel agency distribution channel.

“We want to make agents experts on the destination and our properties,” he said. “For this new ‘travel specialist’ to compete, and offer that extra value, they need to travel, and experience the product.”

New concepts 10 years in the making The seeds of the new program were planted about 10 years ago, when Club Med Cancun reopened following a $40 million investment and invited hundreds of agents on a fam.

“There must have been 300 agents on the trip. In the morning, they would hire a car and leave the property to visit five or six other resorts during the day,” Mufraggi recalled. “The only thing they saw of my property was the bed and the food.”

Mufraggi realized fams needed to change, and Club Med has been gradually evolving its programs ever since.

Before being invited on a fam—where Club Med pays for accommodations, most land and watersport activities, food, and premium beverages—agents first must graduate from the company’s Club Med Expert Agent program.

Recently, the company started further qualifying agents through its Business Development Managers, “to ensure we reach travel professionals who want to grow their business with us,” said Michelle Lardizabal, Club Med VP of Sales of North America.

As the internet accelerated changes in consumer booking patterns, and as more agents became independent contractors, the benefits and detractions of the traditional fam trip have become even more clear for Club Med.

“It’s part of the explosion of home-based agents,” Mufraggi said. “Agents can work from anywhere that has internet access. You see agents working in internet cafes. Why not from a Club Med resort? We’re better than Starbucks. We have a view of the beach.”

He foresees a day when agents will take a vacation/fam trip to Club Med, spend the morning in training and experiencing different aspects of the property, and then in the afternoon check in with their customers.

“We want to deliver not just a great experience, but do everything we can do to help them do their job,” he said.

Property-specific knowledge is key Enhancing the fam trip experience is integral to Club Med’s future marketing plans.

While overnight commodity-type hotel purchases will be booked online, “anyone spending more than two days, extending that business trip for a few nights of vacation, is a niche. That is a different sale”—and there travel professionals are deal closers.

“The resort is not a point of difference,” for the consumer, he said. “Anyone can see my pool on TripAdvisor. It’s an agent’s years of direct experience that are the difference. I need sales people who will tell someone who wants to book their family, ‘I tested that hotel with my children. I’ll book you in this building, because it’s closest to the activities for your children.’ ”

Club Med has kids clubs for 4 to 23 months, 2 to 3 years, 4 to 10 years, 11 to 17 years. “You can’t put that in a computer. I need agents to experience it with their families and then go back and sell it to their clients,” he said.

Agent specialization to accelerate Many agents are becoming so specialized, they are choosing to live in a destination that they sell. “I could be a home-based agent based in the Dominican Republic, affiliated with American Express, selling to anyone anywhere in the U.S.,” he said.

Club Med would support that agent by allowing them to communicate with customers live on property. "Can you imagine your travel agent answering questions in real time, from the destination?" Mufraggi said. "They can say, 'Let me check the room, and I'll call you back.' That's much more powerful than TripAdvisor."

Mufraggi has other plans, like live video feeds from resorts when a client is asking an agent questions. In the sales process of tomorrow, if a client wants to go to Punta Cana and is interested in Cirque du Soleil, “we’ll be able to contact someone on property and provide video live from the resort. The agent could pop in and ask if he can shoot live from the activity.”

Traditional fams will continue While Mufraggi is encouraging more agents to individually experience Club Med resorts, the company will continue to host traditional fams for events like grand openings and reopenings. He sees these events as another chance for agents to gain direct experience, and learn from guests.

“We book our large events with travel agents and journalists at no more than a third of the rooms available. It’s a good mix. This way they can talk to real guests, and ask them. ‘What do you think? What is your experience?’ ”

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Club med for travel agents.

Travel agents have a tough job. They are responsible for planning and booking trips for their clients, often with little more than a vague idea of what their clients want. This is where Club Med comes in. As a travel agent, you can partner with Club Med to offer your clients a stress-free and unforgettable vacation experience. In this article, we’ll go over all the details of Club Med for travel agents, so you can help your clients book the perfect vacation.

What is Club Med?

Club Med is a global chain of all-inclusive resorts that offer luxury vacations in some of the world’s most beautiful destinations. Founded in 1950, Club Med has over 70 resorts in more than 30 countries, including the Caribbean, Asia, Europe, and Africa. Each resort offers a unique experience, but all include luxurious accommodations, gourmet dining, and a wide range of activities for guests of all ages.

What is Club Med for Travel Agents?

Club Med for Travel Agents is a program designed specifically for travel professionals. The program provides travel agents with access to exclusive benefits, such as discounted rates, special promotions, and priority booking. By partnering with Club Med, travel agents can offer their clients a luxurious and stress-free vacation experience that is second to none.

What are the Benefits of Club Med for Travel Agents?

There are many benefits to becoming a Club Med travel agent. Some of the most notable benefits include:

• Discounted rates: Travel agents receive discounted rates on all Club Med vacations, making it more affordable to book luxury vacations for clients.
• Special promotions: Club Med frequently runs special promotions, such as free upgrades and discounts on airfare. Travel agents have access to these promotions, which they can pass along to their clients.
• Priority booking: As a Club Med travel agent, you have access to a dedicated booking platform that allows you to book vacations for your clients quickly and efficiently.
• Training and support: Club Med provides training and support to travel agents, ensuring that they have the knowledge and resources they need to offer the best possible experience to their clients.

How Does Club Med for Travel Agents Work?

Joining Club Med for Travel Agents is easy. Simply visit the Club Med website and fill out the application form. Once you’re approved, you’ll receive access to the travel agent booking platform, where you can book vacations for your clients at discounted rates.

When booking a vacation for your client, simply log in to the booking platform and select the resort and dates. You can also add any special requests or preferences, such as room type or dining options. Once you submit the booking request, Club Med will process the reservation and send you a confirmation email.

What Destinations are Available with Club Med?

Club Med offers vacations in some of the most beautiful and exotic destinations around the world. Some of the most popular destinations include:

• The Caribbean: Club Med has several resorts in the Caribbean, including locations in the Bahamas, Turks and Caicos, and the Dominican Republic.
• Europe: Club Med has resorts in several European countries, including France, Italy, Portugal, and Greece.
• Asia: Club Med has resorts in several Asian countries, including Indonesia, Thailand, and China.
• Africa: Club Med has resorts in several African countries, including Morocco and Senegal.

What Activities are Available at Club Med?

Club Med is known for offering a wide range of activities for guests of all ages. Some of the most popular activities include:

• Water sports: Many Club Med resorts are located near the beach, making water sports like snorkeling, kayaking, and paddleboarding popular activities.
• Land sports: Club Med resorts offer a variety of land sports, including tennis, golf, archery, and more.
• Spa treatments: Many Club Med resorts have on-site spas, offering guests a wide range of treatments and services.
• Kids’ clubs: Club Med offers kids’ clubs that provide supervised activities and entertainment for children of all ages.

Club Med for Travel Agents is an excellent program for travel professionals looking to offer their clients a luxurious and stress-free vacation experience. By partnering with Club Med, travel agents can provide their clients with discounted rates, special promotions, and priority booking, all while offering access to some of the world’s most beautiful destinations and exciting activities. Joining Club Med for Travel Agents is easy and straightforward, and the benefits are well worth it. So why not sign up today and start offering your clients the vacation of their dreams?