tourism grade 11 november 2016 question paper and memo

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Tourism Grade 11 Exam Papers and Memos pdf download

Download tourism grade 11 exam papers and memos 2022 pdf.

Looking for Tourism Grade 11 Exam Papers and Memos? You’ve come to the right place. Aucfinder offers the latest official Memorandum, Past Paper, and Sample Test from the Department of Basic Education for free. You’ll also find a detailed explanation for each question together with answers and mark schemes.

If you’re taking Tourism this school year, we have everything you need to succeed including exam prep materials and past papers. These resources will give your insight into what is tested on this subject. They will help you understand the concepts and ideas that are being tested so that you can put in more time preparing for your exams.

Stand out from your classmates by getting these resources now!

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How to access Tourism Grade 11 Exam Papers and Memos 2022

There are a few ways that you can access Tourism Grade 11 past Papers and Memos for the year 2022.

One way is to visit your local Department of Education website and download the Grade 11 Tourism Paper and Memorandum Pdf from them.

Another way is to search for the papers online. A quick Google search should bring up a few options for you to choose from. Finally, you can also ask other students or teachers for copies of the papers.

However, it is important to note that these papers and memos are not always the most up-to-date or accurate. For example, the papers and memos from 2017 may not accurately reflect the current curriculum. It is always best to visit your local Department of Basic Education website to get the most accurate and up-to-date information.

Download Grade 11 Tourism Papers and Memorandum Pdf

Tourism Grade 11 Exam Papers and Memos for 2022 can be downloaded below. These papers and memos are essential for any Grade 11 Tourism student, as they provide valuable practice for the upcoming exams.

Grade 11 Tourism Papers and Memorandum Additional Resources

To help you prepare for your upcoming exam, we have also compiled a list of helpful Grade 11 Tourism Papers and Memorandum Pdf resources.

• Department of Basic Education Grade 11 Exams
• Eastern Cape Papers and Memorandum
• Free State Papers and Memorandum
• Gauteng Papers and Memorandum
• KwaZulu-Natal Papers and Memorandum
• Limpopo Papers and Memorandum
• Mpumalanga Papers and Memorandum
• Northern Cape Papers and Memorandum
• North West Papers and Memorandum
• Western Cape Papers and Memorandum

Final words

There are a few things to keep in mind when looking for Tourism grade 11 exam papers and memos.

First, make sure that the papers and memos are from reputable sources. There are a lot of websites out there that claim to have the most up-to-date and accurate information, but many of them are actually scams.

Second, take the time to read through the papers and memos before using them. This will help you to get a better understanding of the material and how it is supposed to be used.

Finally, make sure to practice with the papers and memos before the actual exam. This will ensure that you are fully prepared and will not be caught off guard by any of the questions.

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Most of the exam papers are available in English and Afrikaans

Summaries for Gr 11 Tourism

No June Exams was written due to covid

“You need [webcam] setup. You could point the webcam away from you but still see the screen. That is what I would change for the next session.”

Clarity of instruction

Instructors commented on the need for clear and concise teaching instructions when leading the break-out group practicals; they could not rely on tactile feedback and non-verbal communication, which would have occurred during a face-to-face session.

“I felt that I had to make sure that my instructions were a lot clearer because there wasn’t the ability to use tactile cues to assist the students.”

Two instructors suggested capping the instructor-to-student ratio (to four students) in each breakout room and to reconvene with the same instructor for each practice to build relationships with students and gain a better understanding of their learning needs in order to better support them. Instructors also reported a relationship between student motivation and student acquisition of skills.

“If you have the same group you build up a bit more rapport and [students] get to know you.”

“[Acquisition of skills] depended on how motivated each candidate was. Some were very motivated and got on with the activity and acquired the skills but some were maybe not motivated enough or maybe feeling frustrated that they were not getting it, and it was difficult for me to motivate them virtually.”

Accessibility and individualized learning

Students were able to attend and engage in the session remotely, even those who were not based in the UK. An important feature of online learning is that the view of the demonstration is the same for all students, which is not always possible in face-to-face teaching.

“Because we created videos for them to watch, and as they can ‘pin’ my video when I’m doing live demonstrations, the view is much more equitable for everyone.”

“It meant that fewer students were left out…we were able to have a global reach with many of the [students] taking the module outside of the UK.”

“[Students] were provided with equipment and resources to keep at home and so they have the opportunity for more hours of practice.”

Individualized learning describes an instructor’s ability to respond to an individual student’s learning needs. This was achieved with the use of the ‘pin video’ function on Zoom® to enlarge the view, and observe and instruct students one at a time. A student’s individual concerns and identified learning needs were more easily addressed in small group breakout practical sessions.

“Having breakout room facility [was comparable to face-to-face instruction] to help students on a more individual basis, and to help them acquire the skills.”

The UCL Ophthalmology Masters curriculum was transferred to predominantly online teaching in response to the COVID-19 outbreak. Lecture-based teaching was easily transferable for online delivery however, virtual teaching of clinical and surgical skills sessions required significant pedagogical consideration and planning. A recent editorial stressed the importance of in-person ophthalmic simulation training for the maintenance of surgical skills and competence [ 10 ]. Here we discuss the findings from our virtual ophthalmic surgical skills session and the purposeful steps taken to ensure successful online delivery to a diverse interprofessional student group. We note that these steps can also be utilized to teach generic surgical skills and are not exclusive to ophthalmic surgical skills training. General tips for course preparation and delivery are outlined in Table  2 .

Overall, students rated the session 8.85 (±1.19) out of a scale from 0 to 10 (10 being most satisfied). Student perceptions of their ability to interact with tutors, level of supervision, and view of demonstrations positively changed following the teaching session, as did their confidence in instrument handling, knot tying, and suturing. In addition, students could continue to practice the skills after their session, as they had the surgical kit with them at home.

95% of our students were ‘very satisfied’ or ‘satisfied’ with the Zoom® platform used to deliver the teaching session. Other medical educators have also successfully used this platform to deliver surgical skills teaching [ 11 ,  12 ]. For our session, the Zoom® platform was used to deliver presentations, play instructional videos, as well as watching students perform the skills via breakout rooms. However, any online platform with similar capabilities would suffice.

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• Grade 11 – Past Papers (All Subjects)

Grade 11 Past Papers & Memos – Tourism

by Editorial Team · Published December 24, 2021 · Updated June 13, 2023

Are you in need of Grade 11 Past Papers & Memos – Tourism ? It can be a challenge to look for the latest question papers and their respective memorandums, let alone study Guides.

See the downloadable link below for your required past exam paper with the memorandum. These past papers are for learners in grade 11. This content is designed to assist the  end-user with the Department of education syllabus. Go ahead and click on the following link(s) below in order to download the required. Grade 11 Past Papers & Memos.

Please note: These question papers and their respective memorandums are free for public use. In no way are the provided papers for sales or distribution for coursework.

Maths101 will also not partake in requested student essays or assist others in doing student work for remuneration. Our website strives to make complex information, simple to understand for the general public. Please see below Grade 11 Past Papers & Memos.

The below question papers and their memorandum contain subject matter pertaining to trigonometry, financial maths, statistics, probability, analytical geometry, solving for x and many more problems. If you strive to get the best results, the development team recommends testing yourself with the question paper and checking your results vs the respective memorandum. This is one of the best methods in achieving academic success.

Grade 11 Past Papers & Memos – Tourism

Tourism – grade 11 – 2018, tourism – grade 11 – 2019, tourism – grade 11 – 2020.

Our development team hope you enjoy the content provided. Please leave us a comment below should you have any queries or concerns. This content is designed to assist the  end-user with the Department of education syllabus.

Please note: Should you not be able to find the necessary memorandum for the desired question paper. Please take the question paper to your teacher and discuss the complex concepts in more detail.

We hop e you enjoy it.

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NSC NOV 2016 Tourism Memo

This is Tourism Memo for National Senior Certificate Nov 2016. Grade 12 learners will benefit greatly when using as part of their examination preparation.

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• November 2016 NSC Examinations

DBE Question Papers and Memoranda

Afrikaans HT

Paper 1 | Memo

Paper 2 | Memo

Paper 3 | Memo

Afrikaans EAT

Afrikaans TAT

English FAL

Paper 3 (only paper available)

IsiXhosa HL

IsiXhosa FAL

Paper 1 (only paper available)

Paper 2 (only paper available)

IsiXhosa SAL

Paper | Memo | Answer Book

Vraestel | Memo | Antwoordeboek

Paper | Memo

Vraestel | Memo

Vraestel 1 | Memo

Vraestel 2 | Memo

Paper 1 (1) | Memo (1)

Memo (2) (paper unavailable)

Vraestel 1 (1) | Memo (1)

CAT P1 Data files

Paper 1 | Memo | Annexure

Vraestel 1 | Memo | Bylaag

Paper 1 | Memo | Addendum

Paper 2 | Memo | Addendum

Vraestel 1 | Memo | Addendum

Vraestel 2 | Memo | Addendum

IT Data Files (Java)

IT Data Files (Delphi)

Paper 1 | Vraestel 1 | Eng & Afr Memo

Paper 2 | Vraestel 2 | Eng & Afr Memo | Answer Book Eng& Afr

Paper 2 | Vraestel 2 | Eng & Afr Memo

Paper 1 (memo unavailable)

Tourism Grade 11 2019 November Questions and Answers from Past Papers and Memos PDF

Tourism Grade 11 2019 November Questions and Answers from Past Papers and Memos PDF: from past exam papers and tests.

Looking for Grade 11 comprehensive resources to ace your exams? Look no further! Our collection of Tourism Grade 11 2019 November Questions and Answers offers invaluable insights drawn directly from Past Papers and Memos PDFs. Covering all South African provinces, including Gauteng, Western Cape, Eastern Cape, KwaZulu-Natal, Free State, Limpopo, Mpumalanga, Northern Cape, and North West, these study materials offer a wide array of questions and expert solutions. Enhance your test preparation and deepen your understanding of key concepts in Tourism with our meticulously curated content.

List of Tourism Grade 11 2019 November Questions and Answers from Past Papers and Memos PDF

Download the Tourism Grade 11 2019 November Questions and Answers from Past Papers and Memos PDF below:

TOURISM GRADE 12 MEMORANDUM - NSC PAST PAPERS AND MEMOS NOVEMBER 2016

TOURISM GRADE 12 MEMORANDUM NATIONAL SENIOR CERTIFICATE NOVEMBER 2016

SECTION A: SHORT QUESTIONS QUESTION 1 1.1 1.1.1 B✓ DRI 1.1.2 B✓ DRI 1.1.3 A✓  DRI 1.1.4 D✓ DRI 1.1.5 B✓ DRI 1.1.6 B✓ MPT 1.1.7 A✓ MPT 1.1.8 A ✓ MPT 1.1.9 D✓MPT 1.1.10 A✓ FX 1.1.11 B✓ SR 1.1.12 B✓ SR 1.1.13 D✓ DRI 1.1.14 B✓ TS 1.1.15 C✓ SR 1.1.16 B✓ CH 1.1.17 A✓ SR 1.1.18 C✓ CH 1.1.19 D✓ M 1.1.20 A✓M (20 x 1) 1.2 1.2.1 Black Forest✓ MTP 1.2.2 Excursions✓ MTP 1.2.3 Health Certificate✓ MPT 1.2.4 Standard Time✓ MPT 1.2.5 Cultural tourist✓ TA (5 x 1) 1.3 1.3.1 attraction✓ TA 1.3.2 Petra✓ TA 1.3.3 visitors✓ TA 1.3.4 punctuality✓ CH 1.3.5 Berlin✓ M (5 x 1) 1.4 1.4.1 C✓ / Mapungubwe Cultural Landscape CH 1.4.2 E✓ / Cradle of Humankind CH 1.4.3 B✓ / Robben Island CH 1.4.4 A✓ / uKhahlamba Drakensberg Park CH 1.4.5 D✓ / iSimangaliso Wetland Park CH (5 x 1) 1.5 1.5.1 Sphinx✓ TA 1.5.2 Taj Mahal✓ TA 1.5.3 Dome of the Rock✓ TA 1.5.4 Mount Everest✓ TA 1.5.5 Red Square✓ / Kremlin TA (5 x 1) TOTAL SECTION A: 40 SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1 2.1.1 Age: ✓23 years✓

• Budget: Limited / cheapest option
• Name: Zizipho
• Address / location: Gauteng
• Nationality: South African
• Purpose of visit: holiday
• Type of tourist: leisure
• Number of tourists travelling: one
• Gender: female
• Interest / destination: Trip to Germany or France NOTE : No marks are awarded if ONLY examples are given. MTP (2)

2.1.2 Lufthansa ✓✓ MTP (2) 2.1.3

• France (Magendie Hotel): 10 310,25✓ + 1 850,00 = ZAR12 160,25✓(2) Germany (Green City Hotel): 9 858,72✓ + 1 540,00 = ZAR11 398,72✓ NOTE: Do not penalise candidates if the currency code is omitted because the code appears in the question. MTP (2)
• It is the cheapest option
• It meets her limited budget
• Madrid +1 (13:00) (30 November) Tokyo +9 MTP Time difference 9 -1 = 8 hours✓ Therefore: Tokyo is 8 hours ahead of Madrid 13:00 (+✓) 8 hours =21:00✓ 30 November✓ (4) OR 21:00✓✓✓ 30 November✓
• Madrid +1 (13:00) (30 November) San Francisco -8 Time difference 8+1 = 9 hours✓ Therefore San Francisco is 9 hours behind Madrid 13:00( –✓) 9 hours = 04:00 ✓ 30 November✓ (4) OR 04:00 ✓✓✓ 30 November✓
• Daylight Saving Time ✓✓ (2)
• London 0 Dallas -6 MTP Time Difference 6 hours✓ Therefore Dallas is 6 hours behind London 11:00 (-✓) 6 hours = 05:00✓ Flying time 05:00 (+✓) 8 hours = 13:00✓ 5 April✓ (6) OR 13:00✓✓✓✓✓ 5 April✓

2.3 2.3.1 Impact on the tourism industry These new laws may prevent (decrease the number of) tourists from visiting South Africa and negatively impact on the economy of the country and / or on the lives of South Africans. ✓✓

• The South African consulates and embassies in the other countries are not adequately prepared to deal with this biometric scanning. This can frustrate tourists wanting to travel to South Africa. They could cancel their visits or choose alternative destinations, thereby reducing international inbound tourism.
• Tourists will travel irrespective of the new laws, so it will have little or no impact on tourism.
• New laws may boost domestic tourism because of the inconvenience to obtain (get) visas.
• Tourists will feel safer and more comfortable travelling to South Africa.
• These laws will improve the image of South Africa because of stricter border control measures in place.(2)

‘Biometric scanning safeguards South Africa from undesirable visitors.✓✓

• Biometric scanning is a reliable way to confirm identity.
• It will prevent illegal immigrants from entering South Africa.
• South African consulates and embassies in other countries are now doing the biometric scanning, preventing undesirable travellers to enter South Africa.
• Stepped-up security at border posts.
• Reduces opportunities for terrorism.
• Prevents the use of fraudulent documents to enter South Africa. MTP (2)

Impact on criminal activities It will prevent child trafficking.✓✓

• It will prevent parents from taking their children to another country without consent (permission) from the other parent.
• It will prevent criminals using South Africa as a springboard to get access (entry) into another country.
• It will reduce illegal immigration. NOTE : Two marks are awarded under each heading. (2)

2.3.2 Terrorists can use the pepper spray as a weapon to hijack an aircraft. ✓✓ Passengers can use the pepper spray on other passengers in the event of an altercation (quarrel/fight) which may arise during the flight. ✓✓

• The pepper spray is contained in an aerosol (flammable) that can explode accidently through cabin pressure.
• Since the inside of an aircraft is a confined space, anything that will compromise the safety and health of other passengers will be prohibited. MTP (4)

QUESTION 3 3.1 3.1.1

• 2015: £6,50 (x✓) 22,55 = R (ZAR) 146,58✓ FX (2) OR R (ZAR) 146,58✓✓ NOTE: Do not penalise candidates if the currency code is omitted because the code appears in the question.
• 2016: £6,50 (x✓) 24,69 = R (ZAR) 160,49✓ FX (2) OR R (ZAR) 160,49✓✓ NOTE: Do not penalise candidates if the currency code is omitted because the code appears in the question.

3.1.2 2015✓✓ FX (2) 3.2 3.2.1 USD12 600 (x✓) 10,20 = R (ZAR) 128 520✓✓ FX (4) OR R (ZAR) 128 520✓✓✓✓ NOTE : Do not penalise candidates if the currency code is omitted because the code appears in the question. 3.2.2 R2 750 (÷✓) 10,90✓ = USD (US$) 252,29✓✓ FX (4) OR USD (US$) 252,29✓✓✓✓ NOTE : Do not penalise candidates if the currency code is omitted because the code appears in the question. [14]

TOTAL SECTION B: 50 SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1 4.1.1

• North America✓✓(2)
• A Niagara Falls✓✓ C The floating markets ✓✓(4)
• Boat / luxury cruises
• Jet / water / board skiing / skiing
• Body-boarding
• Parasailing
• Scuba diving
• Snorkelling
• Dolphin activities
• Water theme parks
• Wind / kite surfing
• Speed boat racing TA(2)

4.1.2  Increased positive publicity of Thailand as a destination for travel ✓✓ Increased tourist arrivals to Thailand ✓will result in … more job creation. ✓ more entrepreneurial opportunities.✓ more foreign income.✓ / more foreign investment. / greater contribution to the GDP.

• Film crews may extend their stay to experience the Thai lifestyle (extended stay benefits).
• Potential for repeat visits.
• Improvement of infrastructure.
• Build relationships between cultures. (6)

4.2 4.2.1 Both are situated in ancient city environments✓✓ Both are situated ...

• in Europe / the same continent.
• in cities that were the centre of ancient civilisation / societies.
• in the northern hemisphere.
• on the same time zone / longitude.
• on the Mediterranean sea coastline.
• in capital cities.
• along the Adriatic sea. TA (2)

4.2.2 Pollution from vehicles is damaging the ancient structures and its sculptures.✓✓ Acid rain caused by human industry damaging the ancient structures and its sculptures. ✓✓

• Mass tourism NOTE: Accept any form of harmful human activity in and around the site. TA (4)

4.2.3 Limit the number of tourists to the Colosseum allowed at the site per day✓✓

• Charge higher entrance fees.
• Issue permits to tour operators.
• Increase security measures e.g. employing more security guards, CCTV etc. to govern tourist behaviour.
• Implement environmentally friendly practices at the site.
• Implement management plans. NOTE : Accept examples of environmentally friendly practices / measures used to reduce the impact of high visitor numbers. TA(2)

4.3 4.3.1 YES NOTE : No marks are awarded for Yes / No The actual number of visitors exceeded all previous visitor figures and set a new record. ✓✓

The actual number of visitors on the day exceeded the expected number.

• More fees collected from the record number of daily visitors than would have otherwise been the case.
• The discovery of the new fossil increased the tourist numbers to the visitor centre. OR NO NOTE : No marks are awarded for Yes / No
• Visitor numbers were not limited which could lead to mass tourism. This would show a lack of proper management plans.
• Over consumption could threaten this sensitive resource. NOTE: The reason must be linked to the Yes / No. TA (2)

4.3.2 Members of the local community are employed.✓✓

• Upliftment of local living standards.
• Poverty, crime and unemployment are reduced.
• FTT will ensure that locals receive fair wages.
• Development of skills / empowerment of the community.
• Locals are involved in decision making processes. TA (2)

4.3.3 Strength: Maropeng visitor centre is accessible to wheel-chairs.✓✓(2)

• Accommodate people with special needs.
• Provide safe equipment.

Weakness: Limited facilities for people with special needs. ✓✓ TA (2) [30]

QUESTION 5 5.1 Limpopo✓✓ CH (2) 5.2 Mapungubwe Cultural Landscape✓✓

5.3 Trading✓✓ CH (2)

• Exchanging of goods / bartering
• Farming / hunting / mining / manufacturing of artefacts and tools NOTE: Any example must be linked to an economic activity.

5.4 Constant monitoring to maintain and protect the status of the World Heritage Sites ✓✓ Provide support in terms of management plans.✓✓

• Assistance with upgrading of facilities in the event of an unforeseen occurrence.
• Financial aid is provided in cases of unforeseen occurrences.
• Engage with relevant stakeholders when the World Heritage Sites are threatened.
• Education / create awareness
• Promote co-operation and development.
• Encourage people to nominate sites to be included in the World Heritage Site list.
• Support countries in building public awareness for the protection of World Heritage Sites.
• Encourage the local population to preserve their cultural and natural heritage. CH (4)

[10] QUESTION 6 The role of SATourism To market South Africa✓✓(2)

• For industry role players in South Africa to network with international role players.
• The marketing efforts of tourism businesses are promoted.
• To develop strategies to promote South Africa.

The role of TOMSA A voluntary 1% tourism levy is collected by tourism businesses (e.g. accommodation establishments, car hire companies etc.) from tourists. These funds are paid to TOMSA who makes the money available to SATourism to use for marketing purposes. ✓✓(2) ONE South African and ONE international travel tradeshow where South Africa is marketed South African travel trade show – Indaba✓

• Getaway Show

International travel trade show – ITB✓

• World Travel Market (WTM)

Elements found on South Africa's brand logo The South African flag is used and is an internationally recognised representation associated with SA. ✓✓(2)

• The country's name is written out in full, leaving no room for confusion.
• The flowing font the country's name is written suggests a relaxed and spirited holiday environment.
• The slogan being part of the brand logo indicates a creative destination offering a variety of tourism attractions and activities.
• Slogan: Inspiring new ways.
• The colours of the South African flag.

The importance of marketing South Africa as a destination of choice Ensures that South Africa competes in and taps into a highly competitive market place. ✓✓(2)

• It showcases the attractiveness of South Africa.
• It results in an increase in inbound tourism.
• It sets the multiplier effect into motion. NOTE: Where only an example of the multiplier effect is given, it must be explained. M (2)

TOTAL SECTION C: 50 SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1 A✓ Key car rental F✓ Sunset Air TS (2) 7.2 Most customers / service providers book car hire and flights either through the internet, via telephone or email or on the respective websites.✓✓ Capture information accurately TS (2) 7.3 The company's … name✓ logo ✓ / pictures / photos slogan✓ physical address✓

• contact details / email address / telephone and fax numbers / social media contacts
• ownership / management structure
• VAT number / company registration number / certification
• Website address TS (4)

7.4 Improve the email skills of the staff through in-service training. ✓✓

• Avoid slang words, abbreviations and symbols such as smiley faces.
• Do not write emails when upset – use the “sleep on it” rule before responding.
• Prompt responses to incoming email messages.
• Apply formal business communication style.
• The tone must be diplomatic and professional. TS (2)

QUESTION 8 8.1 8.1.1

• Less wasteful / They offer ‘no-cleaning option’
• Aware of conservation legislation
• Applying sustainable practices NOTE : Accept examples of practices linked to the environmental pillar
• Lowering expenses
• Saving money

NOTE : Accept examples of practices linked to the economic pillar

8.1.2 Reducing its carbon footprint: Reduced use of cleaning materials✓✓ Reduced water usage✓✓ Reduced energy usage✓✓ / being more energy efficient Efficient use of human resources (can work with skeleton staff) ✓✓

• Promotes recycling Reduced ...
• wear and tear
• issue of amenities (shampoo, soap, body lotion, toilet paper etc.) NOTE : Accept specific examples of practices that reduce the hotel’s carbon footprint. Examples must be related to the ‘no cleaning option’. SR (8)

8.1.3 YES I agree with the initiative. I am a responsible tourist and support their greening initiatives and want to play a part in protecting the planet. ✓✓ NOTE : No marks are awarded for Yes / No. Accept any reason that supports positivity towards environmentally conscious initiatives. OR

NO I do not agree with their initiative. It is merely a way of saving the hotel money to the discomfort of the guest.

• Tourists want to stay in a neat and clean environment.

NOTE: No marks are awarded for Yes / No. Accept any reason that implies green washing practices / discomfort of the guest on the part of the hotel. SR (2)

8.2 8.2.1 YES Environmental consciousness becomes part of the life style of environmentally friendly tourists. ✓✓

• Environmentally friendly behaviour will be practiced anywhere, not only at their homes.

NO Some individuals, when on holiday, behave irresponsibly.

• Some tourists do not care about the environment.

NOTE: No marks are awarded for Yes / No The correct reason must be linked to the Yes / No SR (2) 8.2.2 Do not litter✓✓ Do not remove any plants or animals from it natural habitat.✓✓

• Do not feed animals.
• Do not make fires unless in designated areas.
• Report non-compliers to park authorities.
• Follow the visitors' code of conduct displayed at the attraction.

NOTE : Accept examples of environmentally friendly behaviour. SR (4) [20] TOTAL SECTION D: 30 SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 9.1.1 The timeline / history of events shows how many global events were hosted in South Africa. ✓✓

• The timeline indicates successful hosting of events which has led to a positive image. This has resulted in further hosting of other global events.
• The Global events hosted by South Africa from 1995 to 2016 DRI (2)
• Increased foreign investments led to GDP growth.
• Introduce projects that will attract foreign investors
• New businesses opened up, entrepreneurship encouraged
• Investment in sport. DRI (4)
• Improved infrastructure served as an incentive / motivation for hosting future events.
• Locals enjoy the improvements made in respect of improved accessibility when travelling around. NOTE: Accept examples of infrastructural development and upgrades. DRI (4)

9.1.3 Maintain good service standards in all sectors. ✓✓ Increase marketing to showcase the country as a destination of choice. ✓✓ Maintain the country's attractiveness and its cultural diversity.✓✓

• Ongoing infrastructural development and upgrading existing infrastructure.
• Maintaining political stability
• Ensuring the economy is strong / stable.
• Practising sustainable tourism and attracting discerning tourists.
• Attracting investment
• Bid to host global events
• Improving safety and security image of the country
• Reducing corruption and crime
• On-going training and skills development
• Maintains good international relations DRI (6)

9.2 9.2.1 55 years and older✓✓ DRI (2) 9.2.2 It is more convenient to use credit cards as it is more widely accepted and available in all countries.✓✓ It is a safer option.✓✓

• This age group qualifies for a better credit rating and access to more funds.
• This age group will have peace of mind when travelling knowing that they have access to funds in case of emergencies.
• Rewards and other perks when using the credit cards.
• Linked to travel insurance.
• It is a common payment method required by car hire companies. DRI (4)

QUESTION 10 10.1 To improve the business✓✓

• To get information from customers on their levels of satisfaction with the service or product that they have experienced.
• Used as a source by the company for future improvement (SWOT analysis).
• Increased profit for the company.
• To inform and empower staff to improve their customer service delivery.
• Create opportunities for in-service training in the problem areas as indicated by the feedback.
• To compliment staff on their exemplary delivery of service.
• To encourage the staff to do better. CC (2)

10.2 Questionnaires✓ Online surveys✓

• face to face e.g. focus groups / mystery customers
• in-store direct feedback
• follow-up calls
• cell phone calls / SMS messages
• social media (accept examples e.g. Facebook / Twitter etc.)
• customer feedback card
• web-based responses
• suggestion boxes CC (2)

10.3 Regular training workshops will ensure that the staff will be better equipped to serve customers.✓✓ Feedback can alert employees / employers to areas that need improvement.✓✓

• Managers can utilise the customer's feedback to put incentive programmes into place to motivate employees.
• Creates opportunities for self-development for e.g. learning from own mistakes / weaknesses (4)

TOTAL SECTION E: 30 GRAND TOTAL: 200

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