flight centre travel group uk

Flight Centre Travel Group end of financial year results – 2021/2022

Flight Centre Travel Group (FLT) today released audited 2022 fiscal year (FY2022) accounts.

The company took positive early steps on the path to post-COVID recovery during FY22 by:

• Increasing market share in key countries and sectors
• Achieving its targeted leisure and corporate return to profitability timeframes; and
• Delivering better than expected full year earnings.

FLT also starts the new fiscal year with solid momentum after a strong finish to FY22, with TTV recovery accelerating during the fourth quarter (4Q) and the company recording a AU$35million underlying profit* for the period.

The 4Q uplift led to a modest second half (2H) profit – a significant turn-around from both the $184million loss recorded during the 1H, while heavy restrictions remained in place globally, and the $182.2million loss recorded during FY21 2H.

The $183.1million full year loss was:

• A 46% improvement on the $337.8million FY21 result; and

Well within FLT’s upgraded guidance range ($180million-$190million loss).

Corporate Segment Result & Strategic Update

Since the start of the pandemic, FLT’s corporate businesses have focused on Grow To Win, a global strategy based on enhancing capabilities across both the FCM and Corporate Traveller brands, retaining existing customers and winning large volumes of new accounts.

This strategy has started to deliver tangible benefits, as evidenced by the $2.5billion pipeline of FY22 account wins, global market-share growth, and the return to record monthly gross TTV levels in June 2022. The business is now set to gain scale benefits as transactions take off and as efficiencies deliver a lower cost per transaction, paving the way for profit growth.

During FY22, the corporate business delivered a $13.5million profit, which was underpinned by a $38.6million 4Q result.

TTV increased 158% to $5.6billion over the year, with $2.3billion generated during the 4Q – a TTV run-rate that would, if extrapolated over the year to June 30, 2023, exceed the record $8.9billion result achieved during FY19.

The ANZ, Americas and EMEA regions each generated circa 30% of FY22 corporate TTV, highlighting the business’s geographic diversity, with the balance coming from Asia, a region that now includes the start-up FCM Japan joint venture (launched in January).

In Australia, FLT maintains very high corporate market-share and continues to win unmanaged business and accounts from competitors. Wins are accelerating, as competitors struggle to meet clients’ needs in the current trading climate.

The Americas and EMEA businesses are, however, likely to overtake ANZ as the company’s largest corporate regions in the near-term given comparative market sizes, FLT’s small but growing market-share and the volume of new business being won within the two regions.

Overall, FLT’s corporate market-share in Australia, the US, the UK, Canada, New Zealand, and South Africa has increased from 6.3% during the FY19 2H to 7% during the FY22 2H (Source: GDS/MIDT data).

Comments from  Marcus Eklund, FCM Global Managing Director:

"The past year has seen a resurgent global FCM business which is testament to the growing confidence among our clients in FCM’s products, services, and people. With an operational footprint that spans over 100 countries, we have experienced immediate and strong uplift in key locations as restrictions eased. This is particularly true of America and the EU, where business travel has firmly rebounded.

“Having accelerated our investment in next generation omnichannel technology throughout the pandemic, we were able to ramp up swiftly and provide innovative solutions through the debut of our new proprietary platform, and further boosted our capabilities with the launch FCM Booking in the US and Canada. These significant developments reflect our focus on user experience and flexibility, and firmly position us as leaders in the tech travel space.

“It is this ability to deliver an incomparable, globally consistent experience alongside enhanced service and support, that  gives us a competitive advantage and  has proven to be incredibly appealing to clients and prospects. So much so, over the last 12 months, we’ve fast-tracked market-share growth and clinched a record-breaking number of new accounts.

“However, there is no doubt that the pandemic has introduced added complexity and sharpened the way we meet ever-changing client requirements. Admittedly, the return to travel has not been without its challenges and caused a lot of friction in the industry and supply chain. And while this has negatively impacted the traveller experience in the short term, we expect this friction to slowly ease in the coming months.

“In this ever-evolving travel landscape, we will continue to adapt through investment in user-centric tech and innovative services, working collaboratively with our customers, travel partners and industry bodies as we shape the future business travel experience.

“While there will likely be further hurdles to overcome – many outside of our control – our actions through the pandemic demonstrated our resilience and preparedness for whatever challenges occur and gives us confidence in the year ahead.”

Read the full ASX announcement

You might also like....

Shell Awards Global Travel Business to FCM

Flight Centre Travel Group appoints Global Sustainability Officer 

Q2 2022 Global Trend Report

Australia's Flight Centre raising A$180 mln to buy Britain's Scott Dunn

• Medium Text

Sign up here.

Reporting by Scott Murdoch in Sydney and Navya Mittal in Bengaluru; Editing by Anil D'Silva and Christopher Cushing

Our Standards: The Thomson Reuters Trust Principles. New Tab , opens new tab

Thomson Reuters

Scott Murdoch has been a journalist for more than two decades working for Thomson Reuters and News Corp in Australia. He has specialised in financial journalism for most of his career and covers equity and debt capital markets across Asia and Australian M&A. He is based in Sydney.

Markets Chevron

Global equity funds attract big inflows as rate cut bets rise

Demand for global equity funds rose sharply in the seven days to May 8, driven by renewed bets on Federal Reserve interest rate cuts after a softer than anticipated U.S. employment report.

Flight Centre Travel Group is once again one of the UK’s Best Workplaces™

F light Centre Travel Group has been recognised as one of the UK’s Best Workplaces™ (2023) today by Great Place to Work®, the global authority on workplace culture.

Increased annual leave, discounted travel f or family and friends as well as an increased focus on employees' health and well-being are just some of the reasons why the company ranked Top 30 in the Super Large category and why employees love working for Flight Centre Travel Group. For over 10 years the business has been ranked as a Great Place to Work and has received several additional awards including UK’s Best Workplaces™ for Wellbeing (2023).

“As the global authority on workplace culture, our mission at Great Place to Work® has always been to build a better world by helping organisations become a great place to work for all. We strongly believe in the notion of ‘better for business, better for people, better for the world,” said Benedict Gautrey, Managing Director of Great Place to Work® UK.

“Best Workplaces™ consistently put people first – not just in terms of looking out for their own employees but also by caring for and supporting their surrounding community and environment. We’re incredibly proud to recognise the very best ‘For All’ organisations committed to equity and unfaltering in ensuring that all employees are empowered to deliver the right strategic solutions to ever-changing business opportunities and challenges.”

A great workplace is more than lavish perks, fancy parties and amazing benefits. While those elements are present in many Best Workplace™ organisations, at its core a great workplace is about the level of trust that employees experience in their leaders, the level of pride they have in their jobs; and the extent to which they experience camaraderie with their colleagues.

Great Place to Work® performed rigorous evaluations of hundreds of employee survey responses alongside Culture Audit™ submissions from leaders at each company to create the 2023 UK's Best Workplaces™ list. They then used these data insights to benchmark the effectiveness of companies' employee value propositions against the culture their employees actually experience.

The businesses that achieve the highest scores after evaluation receive Best Workplaces™ status.

90% of Flight Centre Travel Group employees believe that they can be themselves at work. 91% believe when you join the organisation, you are made to feel welcome.

About Great Place to Work®

Great Place to Work is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees around the world and used those deep insights to define what makes a great workplace: trust. In 2022, they launched the first-ever annual UK’s Best Workplaces™ for Wellbeing list of organisations that stood out as delivering exceptional well-being support for their employees across all levels and departments. For more information, visit www.greatplacetowork.co.uk.

Your career is not a destination. It's a journey.

The Flight Centre Travel Group is where your career takes off on an epic adventure. We're a close-knit global family of fun-loving explorers, who work in a supportive and diverse atmosphere that allows you to spread your wings and experience new horizons like never before.

Explore current Job Listings

We understand the unique motivations and ambitions of modern professionals. That's why we offer job opportunities that provide enjoyment, flexibility, challenge and the chance to explore new career possibilities and the world at large.

Cities Worldwide

Years In Business

Business Analyst

Technical Lead (Mobile)

Talent Acquisition Specialist

After Hours Consultant

Travel Manager

Digital Marketing Executive

HR Generalist

Accounts Payable Officer

Cruise Specialist

Account Manager

Senior BI Analyst

Service Desk Analyst

Travel Consultant

Emergency Assist Consultant

Business Development Manager

Product Manager

Web Executive

Sales Development Representative

Team Leader

In Destination Experience Host

Foreign Exchange Consultant

ICT Support Officer

Software Engineer

Credit Controller

Global Marketing Director

Content Creator

We believe work should be a place of joy, exploration and growth.

"Working here is so rewarding. I feel supported, connected, seen and we all have a lot of fun doing what we do."

Come as you are

There is only one best way when it comes to supporting our people and it involves recognising and celebrating the many different facets of what makes you “you”. We encourage everyone to come as they are, and we’ll come together as one. Our policies, programs, employee-led resource groups and recruitment strategies all aid us in our commitment to creating a safe, diverse and inclusive work environment for all our employees globally.

The future is bright

Our people are here for a good time and a long time. We believe your career is a journey, not a destination and there are no limits to what your future could hold. All our people are encouraged to find their Brightness of Future and are provided the professional development and mentorship opportunities to help them get there.

Open communication and open plans

Our flat and transparent organisation structure means there are no closed doors (literally). We’ve worked hard to create a culture of collaboration, innovation and inclusion to ensure there is no “us” and “them”. No one has a personal assistant, not even our CEO; our people have direct access to the decision makers and our communication always prioritises two way dialogue.

Fun comes standard

When applying for a job at Flight Centre Travel Group, having fun at work is part of the job description. Our core value of irreverence and culture of reward and recognition ensures fun and enjoyment in the workplace. Our people are proud of where they work and are driven every day by our mission to open up the world for those who want to see.

Find out More

We're one of the most unique and wonderful places to develop your career. Hear first hand stories about what it is like to work with us.

When you join us, you begin a journey that could take you to many amazing places, allowing you to explore different paths. It's a unique opportunity to be the best you can be.

Being part of one of the world's largest travel groups means you have the option To work WITH over 30 different BRANDS, each with their own unique attributes and opportunities.

Flight Centre

Corporate Traveller

Travel Associates

Stage and Screen

Liberty Travel

Travel Money Group

Flight Centre Business Travel

Student Universe

FCM Meetings & Events

Travel Partners

Back-Roads Touring

Advance Traders

Join our Talent Community

0208 127 4273

18/01/2024 • Knowledge

Article details, ways to get support, contact a store, change or cancel a booking, in-store bookings, phone bookings, emergency global assistance, within the uk, outside the uk, travel experts, complex travel , business travel, group travel, first and business class , company enquiries, media enquiries, marketing and advertising, supplier enquiries, data requests, did you find this page helpful.

• Travel during COVID-19
• Safety tips and guidelines
• Pre-travel Checklist
• Visas and passports
• Special requests
• Flight Centre App
• Flight Centre Account
• Booking process
• Book with credit
• Checking in
• Cancellations
• Itinerary, invoices and receipts
• Credit and rewards
• Payments and fees

Need more help?

Site quick links

Help & support.

© Flight Centre (UK) Limited, Registered in England No. 02937210.

* 0800 calls are free for landlines and mobiles. 0333 calls are included within inclusive minutes package on mobiles, otherwise standard rates apply. 0844/0845 calls are 7p/pm plus your local carrier charge. Prices are per person twin share, correct as at the date of publication, subject to change and may be higher/unavailable for certain dates. Airfares are economy on specified airlines from London, unless otherwise stated. For full booking conditions visit Booking Conditions . Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. We will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but not all the parts of your trip are listed on it, those parts not listed will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk .

Jump to navigation

0208 127 4273

Contact our Travel Experts for the best deals.

The Flight Centre Group Travel team specialises in managing overseas group bookings of 10 or more people, as we know organising group travel can be a complicated process which is why we have a specialist team who can arrange all aspects of your trip for you.

Need help finding the best deal?

We’re open on the following days:

Mon-Fri: 8:30am-5:30pm

Get instant answers to your questions today.

Just call FREE

0207 758 1417  

Why Flight Centre?

• Widest choice of airfares on sale in the UK
• Speak to an expert and take the stress out of trawling the internet
• Save your time and we will search for you
• Let us customise the deal if you need flexibility

Request an appointment in store

Prefer to talk face-to-face with a person? You can request an appointment to sit down with one of our Travel Experts, available in over 80 stores across the UK. Request an appointment

Make an enquiry about group travel

While you're here, we'd love to send you our latest holiday offers and travel inspiration. Tick below to subscribe:

We're passionate about travel and want to inspire you, however, you have the right to withdraw your consent from marketing communications at any time. We value our customers' privacy and will treat your personal details with the utmost care and respect. For information about how we handle your data, please read our Privacy Policy .

Site quick links

Help & support.

© Flight Centre (UK) Limited, Registered in England No. 02937210.

* 0800 calls are free for landlines and mobiles. 0333 calls are included within inclusive minutes package on mobiles, otherwise standard rates apply. 0844/0845 calls are 7p/pm plus your local carrier charge. Prices are per person twin share, correct as at the date of publication, subject to change and may be higher/unavailable for certain dates. Airfares are economy on specified airlines from London, unless otherwise stated. For full booking conditions visit Booking Conditions . Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. We will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but not all the parts of your trip are listed on it, those parts not listed will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk .

Investor Centre

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat.

Annual Reports

ASX Announcements

Dividend History

Investor Calendar

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Flight Centre Travel Group Limited Dividend Summary.

Flight Centre Travel Group Limited Annual General Meeting.

The Flight Centre Travel Group Limited Annual General Meeting will be held at:

The Emporium Hotel South Bank, Frangipani 1 & 2, Level 1, 267 Grey Street, South Brisbane

Wednesday 15 November 2023

10:00am (Brisbane time)

Key Dates 2023/24

28 February, 2024 ‍ 2023/24 Half Year results released

30 August , 2024* 2023/2024 Full Year results released

14 November, 2024* Company AGM

*Dates subject to change.

G.F. Turner, G.W. Smith, J.A. Eales, R.A. Baker, C.M. Garnsey, K.E. Rankin

General Admin: +61 7 3083 0088 Company Secretariat: Caroline McPherson Investor and Media Relations: Haydn Long – [email protected]

Principal Registered Office in Australia

275 Grey Street, South Brisbane QLD 4101

Share Registry

Computershare Investor Services Pty Ltd 200 Mary Street, Brisbane QLD 4000 Tel: 1300 552 270

Stock Exchange Listings

Flight Centre Travel Group shares are listed on the Australian Securities Exchange

Ernst & Young