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TravelUp customers have to contend with ever-changing T&Cs

Complaints from travellers claiming for a full refund spiral as they now face a £50 deduction

TravelUp has changed its terms and conditions since the pandemic and is retrospectively applying them to customers. It initially promised customers a full refund for cancelled flights. Then it imposed a fee of £75 per passenger plus a 2% charge. It subsequently changed that to £75 per booking, plus the 2% charge, then reduced it to £50 per booking. It’s now finally set up an online refund claim form, but that seems to require us to accept this fee.

SR, Warrington

Laments from TravelUp customers are echoing through my inbox and nearly 3,000 have joined a Facebook page dedicated to secure full refunds. Some have been faced with fees amounting to three figures that have almost eliminated the refunds remitted by the airlines. Until mid-April, the terms and conditions stated that a £75 per ticket fee applied if a customer cancelled or amended a ticket, whereas if the flight was cancelled by the airline they would receive a full refund “which we receive back from supplier/airline”.

In April a line was added, stating that when airlines refunded a flight they had cancelled, TravelUp would make an unspecified “deduction of credit/debit card (non-refundable) charges incurred by us at the time of the original booking and a small administration fee”. This fee turned out to be the £75 per head plus 2% of the ticket price.

In May, TravelUp’s CEO, Ali Shah, wrote to disgruntled customers announcing that the fee would be reduced to a flat rate of £50 and claimed that they had misinterpreted the initial promise of a full refund.

“Our terms and conditions originally stated that the customer was entitled to a full refund of what we receive back from the airline or supplier,” he stated. “This will never be the same as the amount you paid us when you booked, as this includes our service charges and we appreciate this has led to some customer confusion.”

Now the website’s FAQs are claiming that passengers who refuse to accept a rebooking or a credit note for a cancelled flight are deemed to have cancelled the flight themselves and are therefore requiring further service from TravelUp for which they must pay the £50.

The company’s contortions are troubling on many counts. Terms and conditions can’t be changed and retrospectively applied to bookings. It’s been illegal since 2018 to impose a surcharge for credit and debit card fees on customers. A fee of £75 per ticket plus a 2% charge – or even the new flat rate of £50 – is by no means “small” as claimed in the amended terms. And if the price charged for flights includes a service fee, as Shah states, this should be made clear at the time of booking and broken down before the payment stage.

TravelUp pointed me to a pre-existing clause half way down its terms and conditions which states that a “reasonable administration charge” will be deducted from refunds if a flight-only booking is cancelled by the airline. This is confusingly included under “Payments” rather than the section on cancellations and, since it gives no indication of what sum it regards as “reasonable”, customers would have no way of knowing what they were letting themselves in for.

Moreover, this term does not apply to accommodation-only bookings, yet PC of London says he was told that TravelUp would retain 25% of the refund for the cancelled hotel room he had booked. When he tried to claim a full refund via section 75, TravelUp disputed the claim and, by way of “evidence”, sent his card issuer the amended terms and conditions in which the right to charge a credit card fee and an administration charge had been added under the hotel cancellations section.

TravelUp was invited to comment on his case.

At the time of publication, nowhere on its website does TravelUp advise customers that they can apply direct to the airlines for a refund under Denied Boarding Regulations and thus save themselves the fee. Skyscanner, the online portal which directed many of the affected customers to TravelUp deals, told me that it has temporarily ceased its relations with the company because of its conduct. “We have been working closely with TravelUp to try to address our travellers’ complaints and concerns,” it says. “However, it’s clear that the unprecedented demands from Covid-19 cancellations, coupled with restricted customer service capacity from lockdown office closures, have meant that their customer service and refund processes are overwhelmed. We have therefore removed TravelUp from Skyscanner’s search results until such time as we are confident that they are back on top of things and that traveller cases have been resolved.”

Research by campaign group Which? has found that a number of travel companies are deducting legally questionable fees of up to £125 from customer refunds, while failing to explain their rights to claim direct from the airline. “Customers already left out of pocket by cancellations will be outraged to be told they need to pay to get their own money back,” says Rory Boland, editor of Which? Travel. 

“The number of customers still waiting for the refunds they are legally entitled to is mounting, so the regulator must take action against any companies it finds breaking the law by failing to provide full refunds for cancelled package holidays.”

If you need help email Anna Tims at [email protected]. Include an address and phone number. Submission and publication are subject to our  terms and conditions

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Travel  Terms  &  Conditions

Your use of this site signifies your agreement to these terms and conditions ("terms").  if you do not agree to these terms, please do not use this site.  we reserve the right to make changes and corrections to this site at any time, without notice., travel agency contract.

Terms & Conditions, Consumer Disclosure Notice, Release of Liability, Waiver, Assumption of Risks, and Arbitration Agreement

PLEASE READ THIS NOTICE. IT CONSTITUTES PART OF YOUR CONTRACT FOR TRAVEL RELATED SERVICES. PLEASE CHECK YOUR DOCUMENTS WHEN YOU RECEIVE THEM. CALL GOULDS TRAVEL AND/OR YOUR TRAVEL ADVISOR IF YOU HAVE ANY QUESTIONS. MOST FARES INVOLVE RESTRICTIONS. CHANGING CARRIERS/SUPPLIERS OR FLIGHTS COULD RESULT IN THE AIRLINE/SUPPLIER DEMANDING AN INCREASED FARE. CHECK WITH THE SUPPLIER, GOULDS TRAVEL, OR YOUR TRAVEL ADVISOR BEFORE MAKING ANY CHANGES.

I. SCOPE OF CONTRACT

Goulds Enterprises LLC, DBA Goulds Travel (“Goulds Travel”) is acting as an intermediary or a mere agent between SUPPLIERS, our Clients/Travelers, and the public in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by Goulds Travel (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). Goulds Travel, therefore, shall not be responsible for breach of contract, failure to comply with any laws such as the Americans with Disabilities Act (ADA), or any intentional or negligent actions or omissions on the part of such suppliers, which result in any loss, damage, delay, inconvenience or injury, or death to travelers or travelers' companions or group members. Client/traveler is responsible for their own personal conduct and behavior at all times during the period of travel in regard to all activities, including alcoholic consumption and agency shall bear no responsibility for any actions in regard thereto. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary from the supplier(s), Goulds Travel does not guarantee any of such supplier's rates, bookings, reservations, connections, scheduling, or handling of baggage or other personal effects. Goulds Travel does not own or operate any hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods and/or services for the Client’s/Traveler’s trip. Client/Traveler acknowledges and agrees that Goulds Travel shall not be responsible for any loss, damage, delay, inconvenience, or injury to Client/Traveler, or group members, as a result of a breach of contract, act or omission, whether willful or negligent, criminal or otherwise, of any person, other than Goulds Travel or its direct employees/advisors, including but not limited to these Suppliers, their employees, agents, servants, or representatives. Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Client/Traveler acknowledges and agrees that Goulds Travel is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections, or any other condition beyond its control. Goulds Travel is not liable for any loss due to Client’s/Traveler’s gambling and is not responsible for any purchases made while on the trip. Travelers have done due diligence, are aware of the quality of the hotel accommodations chosen and agree that Goulds Travel will not be responsible if they are not satisfied.  Please see all Terms and Conditions incorporated herein, and attached hereto.  Traveler has acknowledged that they have taken note of these Terms and Conditions before making a booking with Goulds Travel.

II. RISKS, CANCELLATIONS, AND INSURANCE

Traveler assumes complete and full responsibility for, and hereby releases Goulds Travel from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. However, we specifically recommend that U. S. Citizens traveling internationally, including travel to Canada, Mexico or the Caribbean, do so with a valid U. S. Passport. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department, (202) 647-5335  https://travel.state.gov/content/travel.html .  For medical information, please refer to the U.S. Centers for Disease Control (CDC), (404) 332-4559 or use their fax information service at  www.cdc.gov/travel  (404) 332-4565.

Goulds Travel shall not be responsible for any injuries, losses or damages in connection with terrorist activities, social or labor unrest, mechanical or structural integrity of air, sea, and ground transportation and accommodations, diseases, viruses, local laws, terrorist acts, climatic conditions, Acts of God, delays, changes or cancellation of travel due to weather conditions, hotel services, accidents or health related problems before or while in-transit to (e.g., an accident on the way to a tour), during, and after a tour, or any other actions, omissions, or conditions outside of Goulds Travel’s control.

If travel plans are delayed or cancelled for any reason there will be no refunds issued by Goulds Travel, except in those circumstances where Goulds Travel has issued its own schedule of cancellation, applicable to all or a portion of a booking (whenever such a schedule is issued, it will specifically indicate which trip component(s) it is issued for and it will apply ONLY to the specific trip component(s) indicated). Please note that a ‘trip’ or ‘booking’ often consists of multiple components, each of which may carry its own cancellation penalties (example: an airline ticket, a pre-trip hotel night, a multi-day adventure vacation by a tour operator, a post-trip extension designed by Goulds Travel, all of which may be subject to a different set of cancellation policies). You will be provided with the individual cancellation policies to the extent that these are available in a distributable format, for your records, but Goulds Travel is not responsible for this policy distribution. Clients are responsible for obtaining the applicable policies, either by contacting Goulds Travel and requesting a copy (if available, otherwise it will be verbally delivered) or by consulting the individual suppliers and/or their catalogs. No refund(s) will be issued for cancellations due to actual or threatened terrorist events. Furthermore, there will be no refunds due to fear of travel from actual or threatened terrorist, health, political or other similar events.

Agency bears no responsibility for travel related COVID-19 requirements that may be imposed by cruise lines, airlines, hotels, or other travel related 3rd party suppliers and/or governments which may be subject to change at any time. Agency shall make its best effort to convey information from said sources that may be related to the individual booking of client including required vaccinations, COVID-19 testing prior to departure or on arrival, face mask coverings, and quarantines. Client is responsible for verifying the rules of each supplier and checking the website of said supplier on a frequent basis as Agency is not responsible for 3rd party supplier changes. Agency may charge a non-refundable fee should client request assistance with changes to itinerary, and client agrees to pay said charges.

It is the traveler’s responsibility to protect their purchases and Travel Insurance is strongly recommended. Traveler is advised to obtain appropriate insurance coverage against these risks.  Goulds Travel has information regarding some forms of travel insurance. Traveler's retention of tickets, reservations, or bookings after issuance shall constitute consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.

It is the traveler’s responsibility to protect their purchases, and Travel Insurance is strongly recommended. Traveler is advised to obtain any and all coverages prior to travel tour (e.g. medical, disability, travel insurance).

By embarking upon his/her travel, Traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of the above risks provided herein, as well as possible travel industry bankruptcies, pandemics and medical and climatic disruptions, and the possibility traveler may be unable to travel as scheduled because of personal emergency.  Traveler also assumes all risks for any participation in a nominal risk or high-risk activity. 

Traveler acknowledges that Goulds Travel cannot control the cancellation fees assessed by the Tour Operators or other third party’s cancellation fees that may be assessed nor control issuance of vouchers in lieu of cash. Traveler understands that should Traveler initiate any chargeback with Traveler’s credit card company to avoid previously agreed upon fees Goulds Travel will utilize all rights and remedies under the laws of the State of Florida to uphold previously agreed contractual provisions. Traveler understands that Goulds Travel does this because third parties seek payment directly from Goulds Travel. The cancellation fees do not cease to exist in the event of a chargeback. Thus, Goulds Travel will be prompted to pursue litigation and incur attorneys’ fees and costs which will be included in addition to all cancellation fees. Client also agrees that by authorizing Goulds Travel to act as Client’s/Traveler’s agent, Client/Traveler will not, except in the event of actual fraud, initiate a “chargeback” for travel services purchased on his/her behalf by Goulds Travel and/or it’s advisors in lieu of receiving a refund from the travel supplier. For purposes of these Terms & Conditions, a “chargeback” is a request to reverse payments made through a Client’s/Traveler’s credit card provider. Should Client/Traveler initiate and receive a refund by initiating a chargeback, and said chargeback results in a loss of funds or financial harm for Goulds Travel or it’s advisors, Goulds Travel and/or it’s advisor(s) will take action to collect any lost funds and any associated costs related to the chargeback directly from the Client/Traveler.

III. ALTERNATIVE DISPUTE RESOLUTION

Goulds Travel desires to maintain friendly relationships with its clients (Traveler, agents, sellers, buyers, etc.).  In order to provide for a mutually beneficial relationship, Goulds Travel has established an alternative mediation program in the event of a misunderstanding or dispute between Goulds Travel and its clients:

If a dispute arises out of or relates to this contract, or breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the World Travel Dispute Center under the applicable guidelines as established by International Forum for Travel and Tourism (IFTTA) before resorting to arbitration, litigation, or some other dispute resolution procedure. If mediation is not successful, the parties will settle by binding arbitration administered by the World Travel Dispute Center under the applicable guidelines as established by IFTTA. Judgment on the award rendered by the arbitrator(s), or written agreements of the parties, may be entered in any court having jurisdiction thereof or written agreements of the parties. If litigation is necessary to enforce this agreement, the prevailing party(s) shall receive costs and attorney’s fees. In the event that an IFTTA qualified mediator or arbitrator is unavailable, both parties agree to the submission of the dispute to a mutually acceptable dispute resolution service.

The issuance of any tickets, reservations, or bookings by Goulds Travel is done on the express condition that: 1. Goulds Travel shall not be responsible for any changes in fares, rates, charges, or prices initiated by the carrier(s) or supplier(s) of services, and 2. Goulds Travel shall not be responsible for any damages resulting from cancellations, changes, or disruption of any services and/or for refunds of monies already paid or transmitted to any carrier or supplier of services.

Traveler’s initial retention of tickets, reservations, or bookings after issuance shall constitute a consent by customer, on his/her behalf and on behalf of his/her traveling companions, to the above.

Nothing agreed to herein by the customer is meant to interfere with customer's legal rights against any carrier(s) or supplier(s) of services.

The payment of the required deposit or any partial or full payment for a reservation on the chosen tour/package shall constitute consent to all provisions of this Terms & Conditions statement as well as the provisions listed in the general Goulds Travel trip reservations and itinerary details document(s), as well as in the trip-specific Goulds Travel policy on payments, cancellations & refunds, as well as all provisions contained in any brochures, trip descriptions, and/or itineraries, or other forms of collateral provided to the client in conjunction with a booking.  These provisions are hereby incorporated by reference in this Disclosure Notice, and clients are advised to take note of them.

Goulds Travel is acting as a mere agent for suppliers as stated above and its agents, servants, and employees, shall not be responsible for personal injury or property damage, loss or delay, or change of itinerary incurred by any person or tour participant arising out of the act of negligence of any direct or supplemental air carrier or other person or entity engaged in transporting the passenger, hotel or other person rendering any of these services, or accommodations being offered in these tours; nor shall Goulds Travel be responsible for any injuries, death, damages, loss, or delay in any means of transportation or by reason of any event beyond the actual control of Goulds Travel or of any agent or supplier or due to force majeure. The right is reserved to decline or accept or to retain any person as a member of a trip; change a trip from ‘escorted/guided’ by Goulds Travel, to ‘partially escorted/guided’ by Goulds Travel or by a replacement escort, to ‘unescorted’ by Goulds Travel or by a replacement escort, should circumstances preclude the designated Goulds Travel escort or replacement escort from accompanying the trip for whatever reason; or to cancel a trip outright due to low passenger sign-up numbers, illness of a service provider, supplier default, or any other circumstances beyond the control of Goulds Travel.

If the contract between Goulds Travel and the passenger, on the one hand, and/or the contract between Goulds Travel and the designated supplier, on the other hand, is cancelled by the tour operator for any reason whatsoever, all partial or full payments made for the trip will be subject to the supplier’s terms and conditions, along with that of the fee and compensation structure of Goulds Travel, in accordance with standard business practices and protocols.

The right is reserved to substitute hotels of similar category (if available) or change schedules without prior notice should circumstances so demand. In the event of a change in the itinerary necessitated by factors or conditions beyond the actual control of Goulds Travel, no refund can be made nor will credit be allowed or refund given for any services provided in the itinerary should any such services not be utilized by traveler(s) or tour members. We reserve the right to alter any itinerary, arrangement(s), or date(s), if it becomes necessary or advisable, and each trip participant(s) agrees to pay additional expenses required by such alternative(s), if any. All prices are subject to change without notice. Availability of refunds for air transportation included in a tour and additional transportation costs for a person who does not utilize an air transportation part of the tour will vary with the type of transportation and the point at which transportation is not used and shall be made at the sole discretion of Goulds Travel. All rates quoted in the description(s)/itinerary(ies)/brochure(s) are based on the current carrier tariffs and current international exchange rates and are subject to adjustment without prior notification in the event of changes therein, and any increase resulting from such adjustment shall not modify the cancellation provisions in the tour description/itinerary/brochure or the trip reservations and details from accompanying this disclosure notice.

All parties hereby consent to the jurisdiction of all state and federal courts sitting in Pinellas County, State of Florida, and agree that venue for any such action shall lie exclusively in such courts without regard to choice of law principles, and agrees that such courts shall be the exclusive forum for any legal actions brought in connection with this Agreement or the relationships among the parties hereto.

RELEASE DISCHARGE AND HOLD HARMLESS AGREEMENT

Client acknowledges to have carefully read the above paragraphs as well as the Trip Reservations and Details provided in the itinerary by Goulds Travel and/or applicable suppliers, including the information regarding cancellations and refunds, and by signing below, fully agrees to all stated conditions therein. I DO HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD Goulds Travel and its agents, employees, officers, directors, associates,  suppliers, affiliated companies, and subcontractors HARMLESS against any and all liability, actions, causes of action, debts, suits, claims, and demands of any and every kind and nature whatsoever which I now have or which may hereafter arise out of or in connection with my trip or participation in any activities arranged for me by Goulds Travel and its agents, employees, associates,  suppliers, affiliated companies, or subcontractors. THE TERMS OF THIS AGREEMENT SHALL SERVE AS A COMPLETE RELEASE AND EXPRESS ASSUMPTION OF RISK for myself, my heirs, assignees, administrators, executors, and all members of my family, including any minors accompanying me. I HAVE READ AND FULLY UNDERSTAND THE PROVISIONS AND THE LEGAL CONSEQUENCES OF THIS RELEASE AND ASSUMPTION OF RISK, AND I HEREBY AGREE TO ALL OF ITS CONDITIONS. I ACKNOWLEDGE THAT GOULDS TRAVEL HAS RECOMMENDED THAT I HAVE MY ATTORNEY REVIEW THIS RELEASE PRIOR TO MY SIGNING IT. I further agree that any legal dispute involving these travel services is subject to the ALTERNATIVE DISPUTE RESOLUTION CLAUSE herein but that in the event that any legal action shall necessitate the use of a court(s) the action shall be heard only by the courts of Pinellas County, Florida, U.S.A.  I acknowledge that in calculating the cost of the tour or trip, Goulds Travel has relied on my consent to these terms and on their enforceability. In the absence of this Release, the tour/trip cost would have been higher, or, alternatively, Goulds Travel would be unable to offer these services to me. I fully understand that this is a legally binding and enforceable contract and sign it of my own free will.

I agree that if any portion of this agreement is found to be void or unenforceable, the remaining portions shall remain in full force and effect.

GOULDS TRAVEL TERMS AND CONDITIONS

The following terms and conditions (“Terms and Conditions”) apply to all travel and travel related Services offered for sale by Goulds Enterprises LLC, DBA Goulds Travel (“Goulds Travel”), and/or its agents, employees, associates, affiliated companies, independent contractors, or subcontractors (hereinafter referred to as “Goulds Travel”, “we,” or “us”). Goulds Travel is incorporated in the State of Florida.

Please read these Terms and Conditions carefully, ask us any questions, and consult your attorney before you agree to be bound by them. Traveler acknowledges that they have taken note of these Terms and Conditions before making a booking and have accepted the same by clicking on the “I Agree” or “I Acknowledge” box on the bottom of the submission page. When Traveler is purchasing a Trip for someone besides themselves, clicking on the “I Agree” or “I Acknowledge” box verifies that such Traveler is the designated legal guardian or group leader for such person(s).  Traveler has informed all other Travelers in their group of these Terms and Conditions and accepts them on their behalf, warranting that the other Travelers in their group, after consideration and with an opportunity to consult legal counsel, also agree to be bound by these Terms and Conditions. Without this acceptance, the processing of an order or inquiry is not technically possible. Therefore, by placing an order with Goulds Travel, you, and all Travelers in your group (if applicable), agree to abide by these Terms and Conditions without reservation and to be bound by the limitations herein.

The terms “Service” or “Services” as used in these Terms and Conditions encompass: travel planning and consultation, charter or other airfare, passage on cruises, charters, river boats, yachts, and other water vessels, ground transportation, concierge services, hotel rooms, resorts, camps, or other lodgings, tours, car rentals, leisure or adventure activities, equipment rentals, expeditions, and any other travel or travel related products offered, sold, recommended, or provided by Goulds Travel. The term “Trip” is defined as any Service, or package of Services, offered. “Supplier” or “Vendor” refers to any provider of the Services we offer. “Itinerary” refers to the particularized schedule for a Trip. References herein to “Traveler,” “you,” or “your” shall apply to each and any of the following: a party participating in an offered Trip and/or the party who purchases, or attempts to purchase, a Trip for themselves and/or others.

All bookings of Trips are also subject to the Terms and Conditions of the Supplier of the Service incorporated in a Goulds Travel Trip. By placing an order with, or seeking professional travel advice from Goulds Travel, you agree to abide by all the Terms and Conditions of Goulds Travel and the applicable Suppliers without reservation, and to be bound by the limitations therein. If the Supplier’s Terms and Conditions are ever in conflict with the Terms and Conditions of Goulds Travel, Goulds Travel’s will control all issues relating to the liabilities and responsibilities of Goulds Travel.

Table of Contents

Eligibility

Modification of Our Terms and Conditions

Research & Design Planning Fees

Modifications Policies

Cancellations, Refunds, & Penalties by Suppliers & Agency

Issuing Travel Documents

Passports, Visas, Health Requirements, and Travel Risks

Accommodations

Seller of Travel Disclosures

Local Customs and Laws

Legal Compliance and Proper Conduct

Marketing Materials

Limitation of Liability

Disclaimer of Warranties

Indemnification and Release

Force Majeure

Special Rules regarding Air Transport

Representations and Warranties

Medical and Physical Conditions; Medical Emergencies

Disputes: Governing Law, Jurisdiction, etc.

Attorney’s Fees, Costs, and Expenses

Severability and Survivability

Entire Agreement, Waiver, Etc.

Registrations

Eligibility - The Services offered by Goulds Travel are available for purchase by residents of the United States while in the United States, its territories, possessions, and protectorates, who have all the requisite power and authority to enter into and perform the obligations under these Terms and Conditions. Travelers must be over the age of 18 to purchase a Goulds Travel Trip.

Modification of Our Terms and Conditions - Our Terms and Conditions may be amended or modified by us at any time, without notice, on the understanding that such changes will not apply to Trips booked prior to the amendment or modification. It is therefore essential that you consult and accept our Terms and Conditions at the time of making a booking, particularly in order to determine which provisions are in operation at that time in case they have changed since the last time you placed an order with Goulds Travel or reviewed our Terms and Conditions.

Payments - Goulds Travel will accept payments according to the restrictions of the travel suppliers the Client/Traveler has chosen to book with. Client/Traveler is responsible for remitting all payments in a timely and appropriate manner. If payments are not remitted to Goulds Travel by 3:00pm EST on the due date specified by Goulds Travel, a $100 late fee may be assessed and/or travel arrangements may be cancelled by our travel suppliers and Client/Traveler will be responsible for all agency and supplier cancellation fees and penalties. I understand if I have an unpaid balance to Goulds Travel and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts. In order for Goulds Travel or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that Goulds Travel and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable. Goulds Travel adhere's to supplier payment types and terms, but in-house payments are accepted by: 1. International credit cards including American Express, Visa, MasterCard, and Discover, or 2. Wire Transfers. Please note that some Suppliers will not allow travel agencies to pay on your behalf but require payment directly from you. In such case, your credit card number will be required for purchases from such Suppliers. We cannot guarantee that you will be eligible for any “points” or rewards benefits from any credit card, airline, or hotel rewards program for travel booked by Goulds Travel on your behalf.

Non-Refundable Research & Design Planning Fee - Advance Research & Design Planning Fees will be charged prior to services being performed in accordance with the individual Advisor’s Fee Schedule as provided to the Client/Traveler. Planning Fees remitted by Client/Traveler to Goulds Travel are non-refundable and non-transferable once paid to Goulds Travel. Goulds Travel or its advisors may elect to offer a refund of Planning Fees to a Client/Traveler based on that client’s/traveler’s individual circumstance. In the event a Planning Fee is not required in advance and Client/Traveler cancels the trip, Goulds Travel will charge a cancellation fee as described in “Cancellations, Refunds, & Penalties by Suppliers & Agency” section. The trip planning fee, research & design fee, agency service fee, etc., covers initial consultation and discussion of your trip dreams and expectations, time spent researching, developing, and revising a proposal to create the perfect customized itinerary, booking and managing all components, and support while traveling.

Prices - Prices and availability quoted by Goulds Travel are not guaranteed until deposit is fully paid, availability is confirmed with Supplier, and confirmation is returned to Client/Traveler. Pricing and availability may change without notice. Client agrees that Goulds Travel is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is Goulds Travel responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. Client/Traveler acknowledges this right and agrees to hold Goulds Travel harmless for any actions or damages arising from Supplier pricing. Goulds Travel reserves the right to charge Client/Traveler for any increase in taxes, fees, or surcharges (i.e. fuel). Client/Traveler acknowledges this right and agrees to pay any such additional taxes, fees, and surcharges. Our prices are contractual tariffs. No claim relating to the price of a Trip will be considered once the reservation is effective. Unless otherwise stated in the description of the offer, the following will NOT be included as part of the advertised price:

items of a personal nature such as incidentals and laundry

baggage charges, excess baggage charges, or seat assignment fees

port charges

foreign government departure taxes

costs of Passports or Visas

inspection fees

customs fees

immigration and naturalization fees

service fees

single room supplement

travel insurance including health, accidents, lost baggage and trip cancellation

airport parking

tips and gratuities

any other activities or items not explicitly advertised as included in the price of a Trip in the description of the offered Trip

Notice: We endeavor to secure the lowest possible fares, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of the agents involved. We cannot guarantee that the price of your travel will be the lowest possible rate obtainable.

Modifications and Alterations - We will always do our best to make any modification you may require after confirmation has been issued, subject to availability. Any requests for modification of an itinerary should be made in writing via email and signed by the Client/Traveler. Clients/Travelers who require modifications to any confirmed itinerary will be responsible for any fees, penalties, and/or price difference as a result of such request. Goulds Travel will assess a $50 fee for each change initiated by the client to the reservation after initial deposit has been made, in addition to any additional airline, hotel and/or supplier fees. Any changes made may result in the reservation being re-priced at the rate in effect at the time of the request. Minor changes, such as adding activities, are allowed without a fee. Destination changes outside of the originally agreed upon proposal are allowed with a new Research & Design Planning Fee as listed in the Fee Schedule. A “name change” constitutes a cancellation and all cancellation fees will apply. All changes to the trip must be processed through Goulds Travel. If unforeseen circumstances amounting to “force majeure” arise, Goulds Travel will inform the Client/Traveler as soon as possible, and, should the change be such that it alters the nature of the trip, Goulds Travel will work to give Client/Traveler the choice of an alternative trip or facilitate a refund in accordance with the chosen travel providers’ policies, if a refund is due. This refund will not include any Research & Design Planning Fees or Agency Service Fees collected by Goulds Travel. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, the Supplier reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, the Supplier will make refunds without any further obligation.

Cancellations, Refunds, & Penalties by Suppliers & Agency -  All cancellations or no-shows are subject to penalties imposed by the supplier. A copy of these terms will typically be given once Client/Traveler accepts a proposal and the initial invoice is sent to Client/Traveler. Please contact your advisor and/or Goulds Travel if you did not receive these terms and they will be furnished to you. By agreeing to book a trip or any component of a trip with a travel supplier, Client/Traveler agrees to be bound by the Terms & Conditions of that supplier, in addition to the Terms & Conditions of Goulds Travel. All booking cancellations, transfers to another Agency, or no-shows, are considered cancellations, and any planning fees remitted to Goulds Travel will be retained. All fees assessed by Goulds Travel are in addition to any additional airline, hotel, and/or supplier fees. Effective January 1, 2024 , a cancellation fee will apply to all new trips booked with Goulds Travel where an advanced Planning Fee has not been required/retained. Goulds Travel and its advisors retain the right to waive this fee based on a client’s individual circumstances. The Fee Schedule is outlined below: a. Cancellation Fees -Cruise Only: $25/person -All-Inclusive Resort Vacation Package: $50/person -Custom Land Vacations: $100/person b. Modifications and Alterations Fees -A $50 fee will be charged for each change initiated by the client to the reservation after receipt of first payment c. Research & Design Planning Fees** -Cruise Only: Starting at $50/person -All-Inclusive Resort Vacation Package: starting at $100/person -Custom Land Vacations: starting at $100/person/week/destination **Inquire about group rates & discounts with your Goulds Travel advisor **Research & Design Planning Fees are separate from our cancellation, modification, or other agency service fees Client agrees the cancellation fee will be charged to the credit card used to book their trip once the Cancellation Request Form has been processed. The cancellation fee is in addition to any charges assessed by the travel supplier(s). Where a refund or future travel credit is an option, Goulds Travel and it’s advisors will do their best to explain the options and advise Client/Traveler on which choice would work best for their individual situation. Client acknowledges and agrees that Goulds Travel and it’s advisors have no special knowledge of any supplier’s financial condition and no liability for recommending either a credit or a refund. Important:  All bookings of airline tickets, and vacation packages are non-refundable, unless specifically described otherwise. Any alteration, transfer, or cancellation relating to airfare, or dynamic packages (flight + hotel) which affect the booked flight(s), will involve charges up to the price of the air tickets bought including, without limitation, all fees, taxes, and charges. All cancellations must be done in writing, during normal business hours. We can accept refund requests only if the following conditions have been met: 1. If, and only to the extent that, the Suppliers provide for and allow cancellations and refunds. It is not a "no show" situation (most "no show" bookings are ineligible for any waiver from Suppliers for refund processing). 2. We are able to receive waivers from Suppliers to process the requested cancellation and refund. 3. All refund requests are processed in a set format. Once your cancellation request has been submitted to us, you will get an email notification acknowledging your request. This acknowledgement does not automatically qualify you for a refund. Based upon the fare rule we work with the airline or other involved Suppliers to generate a waiver and process the refund if fare rules allow. Cancellation vary as per fare rules. Refunds may take up to 4-6 business weeks to process. CHANGES AND MODIFICATIONS AFTER PURCHASE: All changes made to the booking after purchase are restricted and are strictly subject to the supplier and airline fare rules. Flight dates and times are changeable, subject to availability and upon payment of a change fee per person, plus any additional cost between the original total price paid and the lowest total price available for the new flight at the time the change is made. Any modification or confirmation of changes made beyond the time frame allowed may result in additional costs, of which you will be informed of. It is essential that you respond within the given timeframe, otherwise your initial reservation will stand. Any cancellation or alteration of your booking may result in costs that will be billed by our Suppliers, and our administrative costs or fees listed in our schedule of fees may be added as well. In the event of an alteration, these costs will be billed to you immediately, prior to modifying or cancelling your bookings. In the event of cancellation, these costs are deducted from the refund payable to you as per this agreement, or charged separately through the authorization you initially provided. The cancellation of your booking for whatever reason does not exempt you from paying all the sums that you owe to Goulds Travel. Any interrupted or shortened stay, or any Service not actually used by you or your traveling companion(s), for whatever reason (in particular in the event that you fail to arrive in time to enjoy the Services) does not entitle you to a refund. As a general rule of alterations, whatever their nature, are treated as a cancellation followed by a new booking, involving the relevant cancellation charges. These charges will be added to any costs charged by the Supplier, of which you will be informed before the alteration is made. Vouchers: Traveler accepts sole responsibility for acceptance of a voucher by a third-party supplier including cruise lines, hotels, airlines, or any other supplier.  Travel Agent shall not be responsible in the event that any of the afore described suppliers fail to honor said voucher or the travel is not performed by said third party in accordance with the voucher. Client also acknowledges that some insurance companies provide a full cash refund while others may provide a voucher for future travel with that travel or tour supplier. It is the responsibility of the client to perform due diligence to understand the insurance policy they are purchasing. *California and Illinois Residents only: Upon cancellation of the transportation or travel services, where the Traveler is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the Traveler, all sums paid to the seller of travel for services not provided will be promptly paid to the Traveler, unless the Traveler advises the seller of travel in writing, after cancellation. In California, this provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the Traveler with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.

Issuing Travel Documents - The method for issuing travel documents and/or tickets depends on the time available between the date of issue of tickets and your date of departure, and/or the type of Service. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy. If a Traveler provides incorrect information, Goulds Travel does not assume any liability if the Trip is adversely affected or made impossible by the non-receipt of travel documents. Travel documents will only be sent to the purchasing Traveler who places the order and personally agrees to these Terms and Conditions.

Insurance - Goulds Travel strongly recommends that all Travelers purchase some form of Travel, Cancellation, Lost Baggage and/or Medical Emergency Insurance for all Trips. While we can refer you to an insurance company, Traveler acknowledges that it is Traveler’s responsibility to understand the limitations of their insurance coverage and purchase additional insurance as needed. It is the Traveler’s sole responsibility to research, evaluate and purchase appropriate coverage. Traveler agrees that Goulds Travel is not responsible for any uninsured losses. Traveler acknowledges that Goulds Travel, its agents, and/or its employees are not licensed insurance agents and cannot represent one by providing “what if” or other claim information for any travel insurance or travel protection company. Clients must always seek information directly from the insurance company itself.

Passports, Visas, Health Requirements, and Travel Risks - It is Traveler’s responsibility to verify they have all the necessary visas, passport, and vaccinations, including COVID-19 Virus vaccine, prior to travel. A full and valid passport is required for all persons traveling to any of the destinations outside the U.S. that we feature (if appropriate). You must obtain and have possession of a valid passport, all visas, permits and certificates, and vaccination certificates required for your entire Trip. Goulds Travel assumes no responsibility for travelers who may be denied boarding of any aircraft or ship or entry into hotel or any other facility due to travelers’ failure to obtain the required vaccine, including COVID-19 vaccine, as may be required by said squires. Most international Trips require a passport valid until at least six (6) months beyond the scheduled end of your Itinerary. Non-U.S. citizens should contact the appropriate consular office for any requirements pertaining to their Trip. If you try to enter a country where visa is required, and you do not have the visa, it is possible that you will be imprisoned until there is an available flight to return you to your point of origin. Some countries require you to be in possession of a return ticket or exit ticket and have sufficient funds, etc. Similarly, certain countries require that the Traveler produce evidence of insurance/repatriation coverage before it will issue a visa or allow entry. You must carefully observe all applicable formalities and ensure that the surnames and forenames used for all passengers when making a booking and appearing in your travel documents (booking forms, travel tickets, vouchers, etc.), correspond exactly with those appearing on your passport, visas, etc. Further information on entry requirements can be obtained from the State Department, by phone (202) 647-5335 or access online at www.//travel.state.gov/travel or directly from the destination country's website. Immunization requirements vary from country to country and even region to region. Up-to-date information should be obtained from your local health department and consulate. You assume complete and full responsibility for, and hereby release Goulds Travel from, any duty of checking and verifying vaccination or other entry requirements of each destination, as well as all safety and security conditions of such destinations during the length of the proposed travel or extensions expected or unexpected. For State Department information about conditions abroad that may affect travel safety and security, go to //travel.state.gov/travel/travel_1744.html, or contact them by phone at (202) 647-5335. For foreign health requirements and dangers, contact the U.S. Centers for Disease Control (CDC) at (404) 332-4559, use their fax information service at (404) 332-4565, or go to //wwwnc.cdc.gov/travel/.  Please also contact your personal physician if you have any additional medical concerns prior to your travel. It is your responsibility to ensure that you hold the correct, valid documents for the countries you are visiting and have obtained the necessary vaccinations, clearance to travel, and hold the necessary confirmations for medications required as we cannot be held liable for any illness, delays, compensation, claims and costs resulting from your failure to meet these requirements. WE CANNOT ACCEPT RESPONSIBILITY IF YOU ARE REFUSED PASSAGE ON ANY AIRLINE, CRUISE, TRANSPORT OR ENTRY INTO ANY COUNTRY DUE TO THE FAILURE ON YOUR PART TO CARRY OR OBTAIN THE CORRECT DOCUMENTATION INCLUDING REQUIRED VACCINATIONS.  IF FAILURE TO DO SO RESULTS IN FINES, SURCHARGES, CLAIMS, FINANCIAL DEMANDS OR OTHER FINANCIAL PENALTIES BEING IMPOSED ON US, YOU WILL BE RESPONSIBLE FOR INDEMNIFYING AND REIMBURSING US ACCORDINGLY. Although most travel to participating destinations is completed without incident, travel to certain areas may involve greater risk than others. You assume sole responsibility for your own safety at any destination traveled to. Goulds Travel does not guarantee your safety at any time and assumes no responsibility for gathering and/or disseminating information for you relating to risks associated with your travel destination(s). BY OFFERING OR FACILITATING TRAVEL TO CERTAIN DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND WE SHALL NOT BE LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

Accommodations - “Accommodations” are any lodgings in a dwelling or similar living quarters afforded to Travelers including, but not limited to, hotels, quarters in ships and charters, campgrounds, motels, resorts, vacation rentals, tents, etc. Goulds Travel provides the accommodations for its Trips through third-party Vendors and retains no ownership or management interest in those Accommodations. Goulds Travel does not guarantee the location or the amenities of the Accommodations, nor the performance of the third-party Vendors. If any issues arise, please contact the owner/operators of the respective Accommodations directly. Prices of Accommodations are based on double occupancy, unless described otherwise. If you prefer single Accommodations, some Accommodations require you to pay a single supplement fee which can vary depending on the Accommodation. Please contact us for specifics on the single supplement fees for each Trip.

Notices - Any notices required or permitted hereunder shall be given via email to  [email protected] .

Seller of Travel Disclosures – Some state laws, including Florida, require certain sellers of travel to have a trust account, bond, and/or license.

Local Customs and Laws - Some Travelers will be traveling to foreign countries, with different customs, standards, laws and risks than those Travelers are accustomed to. Traveler understands that he or she must be prepared to cope with the unexpected, with local customs and shortages, with the vagaries of weather, travel and mankind in general. As such, Traveler acknowledges and accepts the risks associated with travel in a foreign country and agrees to release and hold Goulds Travel harmless for any such problems experienced while participating in their Trip. All Travelers must obey the local laws and regulations of the countries they visit on their Trip. Goulds Travel is not liable or responsible for any damages, costs and/or added expenses incurred as result of Traveler’s failure to obey any local, provincial, or federal laws, which may include arrest or detention.

Legal Compliance and Proper Conduct - Traveler understands that their participation in a Trip may be terminated if Traveler is disciplined by any civil or criminal authorities, charter operator. In this event, Traveler is responsible for arranging and paying for substitute travel and Accommodations.

Marketing Materials - Goulds Travel endeavors to illustrate the Services it offers using photographs or illustrations that provide a realistic representation of the Services offered. However, please note that photographs and illustrations appearing in descriptions are for illustrative purposes only. They are binding on Goulds Travel only to the extent that they illustrate the type or standard of such Services and are not contractual nor are they to be construed as guarantees of the conditions of the places or Accommodations pictured at the time of your Trip. The travel information that we provide you on our site and in newsletters, brochures, and the like, about options for Accommodations, excursions, restaurants, bars/clubs, etc. comes from a variety of sources, including information published by the establishments themselves, by other travel guides, and by on-line research, and is believed to be accurate. Nonetheless, some of the information may not be independently verified and may be inaccurate and not up to date. You should not view the information as recommendations and should do your own investigation to confirm that the business/site in question is still operational and suits your needs. Goulds Travel may occasionally use statements made by its Travelers and/or their photographs, images, or other likenesses, in various marketing materials, on our website, or at promotional events. Traveler fully consents to such use of Traveler’s statements and/or their photographs, images, or other likenesses, for marketing or promotional purposes without the payment of any compensation to Traveler and grants Goulds Travel a non-revocable license for said use.

Limitation of Liability - IN NO EVENT SHALL GOULDS TRAVEL BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DAMAGES FOR ANY LOSS OF OPPORTUNITY OR OTHER PECUNIARY LOSS, EVEN IF GOULDS TRAVEL HAS BEEN ADVISED OF THE POSSIBILITY OR PROBABILITY OF SUCH DAMAGES OR LOSSES, WHETHER SUCH LIABILITY IS BASED UPON CONTRACT, TORT, NEGLIGENCE OR OTHER LEGAL THEORY. IN NO EVENT SHALL GOULDS TRAVEL’S TOTAL AGGREGATE LIABILITY TO THE TRAVELER FOR CLAIMS ARISING UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID BY THE TRAVELER TO GOULDS TRAVEL UNDER THIS AGREEMENT. GOULDS TRAVEL IS ACTING AS A MERE AGENT FOR ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY US. ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY GOULDS TRAVEL ARE THIRD PARTY VENDORS AND GOULDS TRAVEL RETAINS NO OWNERSHIP INTEREST, MANAGEMENT, OR CONTROL OF THOSE THIRD-PARTY VENDORS. TO THE FULLEST EXTENT PERMITTED BY LAW, GOULDS TRAVEL DOES NOT ASSUME LIABILITY FOR ANY INJURY, DAMAGE, DEATH, LOSS, ACCIDENT OR DELAY DUE TO AN ACT OR OMISSION OF ANY THIRD PARTIES (INCLUDING THIRD PARTY VENDORS), GOVERNMENTAL AUTHORITY, OR ACTS ATTRIBUTABLE TO YOU YOURSELF, INCLUDING, WITHOUT LIMITATION, NEGLIGENT OR RECKLESS ACTS, EVEN IF GOULDS TRAVEL HAS BEEN ADVISED THAT SUCH DAMAGES WERE POSSIBLE OR PROBABLE.

Disclaimer of Warranties - UNLESS OTHERWISE STATED, ALL GOODS AND SERVICES OFFERED BY GOULDS TRAVEL ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, GOULDS TRAVEL DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, TITLE, UNINTERRUPTED SERVICE, AND ANY WARRANTIES ARISING OUT OF A COURSE OF PERFORMANCE, DEALING OR TRADE USAGE FOR ALL GOODS AND SERVICES SOLD BY/THROUGH GOULDS TRAVEL. Applicable law in your jurisdiction may not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

Indemnification and Release - Except as otherwise set forth herein, Traveler hereby releases Goulds Travel from any and all liability, loss, expense, damages, or claims arising out of or resulting from Traveler’s participation in a Trip, whether caused by the negligent, intentional, or reckless conduct of Traveler, a Service Provider, a provider of Accommodations, another third party, or otherwise. Traveler hereby also agrees to indemnify, defend and hold harmless Goulds Travel from and against any and all damages, losses, claims, liabilities, deficiencies, costs, fees (including reasonable attorneys' fees) and expenses, arising out of any claim brought against Goulds Travel regarding, resulting, or arising from Traveler’s participation in a Trip or Traveler’s performance of this Agreement.

Force Majeure - Goulds Travel shall not be responsible for failure to perform any of its obligations under this Agreement during any period in which such performance is prevented or delayed due to Force Majeure, nor for changes to or terminations of your trip due to Force Majeure. “Force Majeure” refers to any event beyond Goulds Travel’s reasonable control, including but not limited to severe weather, fire, flood, mudslides, earthquakes, war, labor disputes, strikes, epidemics, disease, virus, pandemic, COVID-19 virus, contagious diseases, World Health Organization’s advisories and/or alerts, Center for Disease Control’s advisories and/or alerts, U.S. State Department’s advisories and/or alerts, any order of any local, provincial or federal government authority, interruption of power Services, terrorism or any other causes beyond the control of Goulds Travel. Goulds Travel reserves the right to cancel any Services described in a Trip Itinerary due to Force Majeure. Very rarely, you may be forced by "force majeure" to change or terminate your Trip after departure but before the scheduled end of your Trip. Airlines, cruise lines, and tour operators are able to make changes or modifications to your itinerary or cruise at their discretion, as listed in their individual ticketing contracts. This is unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our Suppliers), pay you any compensation, or meet any costs or expenses you incur as a result. We strongly recommend that you obtain travel insurance, as described in Section 8, above.

SPECIAL RULES REGARDING AIR TRANSPORT

General conditions governing air transport: Goulds Travel’s responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned in our electronic brochure and advertisements. Goulds Travel is not able to specify the type of aircraft to be used by any airline. In addition, Goulds Travel is not responsible for losses due to cancelled flights, seats, or changed flight itineraries. Airlines retain the right to adjust flight times and schedules at any time; schedule changes can result in an itinerary that falls outside of contractual agreements. You cannot cancel the contract without penalty due to a change of airline, aircraft type or destination. If an airline cancels or delays a flight, you should work with the airline to ensure you arrive at your destination on or ahead of time. Goulds Travel will not provide any refund for Trips missed, in part or full, due to missed, cancelled or delayed flights, or other flight irregularities including, without limitation, denied boarding whether or not you are responsible for such denial. Direct flights may be “non-stop” or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same). The same applies to connecting flights that may be subject to crew changes. When you reserve a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport. The journey to the other airport is at your own expense. Goulds Travel will not be able to reimburse you for these costs, nor will it be liable if you miss the second flight. Goulds Travel will not bear any liability, particularly in the event of timetable changes, delays, cancellations, etc., attributable to force majeure (labor dispute, strikes, storms, wars, earthquakes, epidemics, diseases, viruses, etc.) or in the event that, after the specified arrival time at the airport, it is found that the customer is refused boarding for failure to comply with the administrative or health formalities, or failure to check-in.

Problems related to the issuance of e-tickets. As of June 1st, 2008, the International Air Transport Association (IATA) has imposed new rules with regard to the issuing of air travel tickets. As of that date, travel agencies and airlines have an obligation to only issue travel tickets via electronic means (i.e. electronic ticket or “e-ticket”). Due to technical constraints to do with airline’s restrictions in relation to certain requirements (infants under the age of 2, inter-airline agreements, groups, etc.), it may be impossible to issue an electronic ticket. Therefore, though a flight may be shown as available, it might prove impossible for us to honor your reservation. This situation, which is outside our control, will not result in liability on our part. If we cannot issue you an e-ticket, we will contact you to propose an alternative route solution. This could involve a different tariff and/or additional costs for which you would be responsible. In the event of the absence of an alternative solution, your refusal to pay any tariff difference, or if the issuance of tickets proves impossible, we would be forced to cancel your reservation at no cost to you. We will provide you with a full refund within 30 days after determining that there is no alternative solution possible.

Failure to check-in. Failure to check-in for a flight on the outward journey (on a charter or scheduled flight) will automatically result in cancellation of the return flight by the airline. We would encourage you to contact us on the date of departure prior to your airline departure time, with ample time to make modifications, and within regular business hours, if you wish us to keep the return flight open; this decision remains at the discretion of the airline company. Any interrupted or shortened journey, or any service that you do not take up, will not entitle you to a refund. If you have taken out insurance coverage, and in particular insurance for the interruption of a stay, you must comply with the procedures for cancellation appearing in your insurance contract.

Flight connections. If any booked flight connecting with your outbound or inbound flight is cancelled or delayed, the airlines reserve the right to provide that transport by any other means (coach/bus, train, etc.). If you organize your own connecting transport with the arrangements booked with Goulds Travel, we advise that you reserve flexible or refundable tickets in order to avoid the risk of any financial loss. You are also advised not to make any important appointments for the day following your return date. Goulds Travel cannot accept responsibility for the consequences of delays (such as a cancelled scheduled flight) in the context of connecting transport organized by you.

The return. Whatever the type of flight, scheduled or charter, it is essential that the return be re-confirmed locally with the airline within 72 hours prior to the envisaged date of departure. For package Trips, this formality is generally performed by the local representative or agent. We would draw your attention to the fact that this procedure is compulsory and that, if you fail to do so, your seat cannot be guaranteed by the airline, which has the right to allocate your seat to someone else. In addition, this procedure also gives you the opportunity to confirm the times of your return flight which may have been altered in the meantime. Goulds Travel cannot be held liable for any negligence on your part in failing to re-confirm your return flight.

Luggage. Goulds Travel assumes no liability for any loss or damage to baggage or personal effects, whether in transit to or from a Trip, or during a Trip. The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, you should contact your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration. It is recommended that you take out an insurance policy covering the value of your items. Additional and oversized baggage fees: Most airlines have their own policy regarding luggage. We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport. Federal law prohibits the carriage of hazardous materials aboard any aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C 5124). By booking with Goulds Travel, you are consenting to the terms and conditions related to airline carriers and other suppliers.

Babies and infants. Babies (up to 2 years of age) do not occupy a seat; the price of the ticket is generally a percentage of the official rate. On certain flights, children (from 2 to 11 years of age) may be granted a reduction, except on charter flights.

Pregnancy. Different airlines have their own restrictions on when pregnant woman may fly on their plane, which can range from prohibiting flying anywhere from 7 to 30 days by the due date. It is your responsibility to check the restrictions of your particular airline. If you are denied boarding, Goulds Travel will not be responsible for any resulting cancellation fees and charges.

Representations and Warranties - Traveler represents and warrants that Traveler: (i) has all requisite power and authority to enter into and perform the obligations under these Terms and Conditions; (ii) will abide by all laws, rules and regulations and will endeavor to comply with all local customs; and (iii) all of the information provided to Goulds Travel to facilitate Traveler’s Trip is true and accurate. Traveler authorizes Goulds Travel to make any such investigations as Goulds Travel determines to be necessary, at their sole discretion, to determine Travelers eligibility.

Medical and Physical Condition - Medical Emergencies. Some activities available on Goulds Travel’s Trips are physically active and interactive, so you must be in good physical condition and health to participate in them. Various water activities and sports available on our Trips (including jet skiing, snorkeling, surfing, etc.) require various skills and abilities such as: the ability to swim, hand to eye coordination, balance, and an awareness of your surroundings. Traveler certifies they will not take any alcoholic beverages or drugs that may impair their physical or mental abilities before their participation in an adventure or water activity while on a Trip. Traveler certifies that they are responsible for managing their own medication and medical, physical, or allergic conditions during their Trip. Traveler understands that in the event of injury to Traveler, or exacerbation of Traveler’s medical condition, Goulds Travel may not be held responsible. If a serious emergency arises, it may be necessary for a physician to attend to Traveler, but Traveler recognizes that Goulds Travel is not obligated to take any action to facilitate or assist that treatment. The quality of medical personnel and facilities vary from region to region and cannot be controlled by Goulds Travel. In some parts of the world, substandard medical care is common and unavoidable. Hospital facilities are often unavailable, and evacuation can be prolonged, difficult and expensive. Goulds Travel is not responsible for the costs of any medical treatment you may require during a Trip and assumes no liability regarding provision of medical care or lack thereof that you may receive while on the Trip. YOU ARE RESPONSIBLE FOR RISKS ASSOCIATED WITH, AND COSTS, OF ANY AND ALL MEDICAL TREATMENTS YOU MAY REQUIRE OR RECEIVE DURING YOUR TRIP. Traveler releases Goulds Travel from any liability relating to any such medical care, whether secured by a Service provider on behalf of Traveler, Goulds Travel, or otherwise, and agrees to be responsible for any and all expenses incurred for said medical care.

Disputes - Governing Law, Jurisdiction, etc. These Terms and Conditions and the relationship between Traveler and Goulds Travel will be governed by the laws of the State of Florida without regard to its conflict of law provisions. Traveler and Goulds Travel agree to submit to the personal jurisdiction of the federal and state courts located in Pinellas County, Florida with respect to any legal proceedings that may arise in connection with, or relate to, a Trip, these Terms and Conditions, our Privacy Policy, Goulds Travel’s website or any literature or materials concerning Goulds Travel and our Trips. Traveler and Goulds Travel agree to irrevocably submit to the jurisdiction of any such court in any such action, suit or proceeding and hereby agrees not to assert, by way of motion, as a defense or otherwise, in any such action, suit or proceeding, any claim that (i) he, she or it is not subject personally to the jurisdiction of such court, (ii) the venue is improper, or (iii) this agreement or the subject matter hereof may not be enforced in or by such court.

Confidential/Personal Information -  All  parties acknowledge that GOULDS TRAVEL may disclose to third party supplier and or Contractor certain information of a confidential or proprietary nature (the “Confidential Information”) as needed in order for third party contractor to perform the duties contemplated under this Agreement.  Confidential/Personal Information includes but is not limited to Company’s business or marketing plans or strategies, operating procedures, trade secrets, customer and supplier information, client lists, sales leads, sales projections, pricing or profit information, credit card information, its IATA, ARC or CLIA numbers, and any other information designated as such by Goulds Travel  at the time of disclosure.  All parties further acknowledge that unauthorized disclosure to another person or third party or other misuse of the Confidential Information would cause severe and irreparable harm to Company.  Accordingly, except to the extent necessary to the performance of this Agreement, Contractor will not use or disclose, either during or after the term of this Agreement, any Confidential Information.  Goulds Travel shall be entitled to obtain equitable relief, including an injunction, in addition to any other rights and/or remedies otherwise available under the governing state and/or federal law.

Attorney’s Fees, Costs, and Expenses of Suit - If any act of law or equity, including an action for declaratory relief or any arbitration proceeding, is brought to enforce, interpret or construe the provisions of these Terms and Conditions, a Trip, our Privacy Policy, Goulds Travel’s website or any literature or materials concerning Goulds Travel, the prevailing party shall be entitled to recover actual reasonable attorney’s fees, costs, and expenses.

Assignment - Traveler may not assign his rights or obligations hereunder without the prior written consent of Goulds Travel.

Severability and Survivability - If any provision, or portion of a provision, in these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. Traveler and Goulds Travel agree to substitute for such provision a valid provision which most closely approximates the intent and economic effect of such severed provision.

Notwithstanding any other provisions of this these Terms and Conditions, or any general legal principles to the contrary, any provision of these Terms and Conditions that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these Terms and Conditions.

Entire Agreement, Waiver - These Terms and Conditions constitute the entire understanding and agreement of the parties with respect to the subject matter covered by them, and supersede all prior and contemporaneous understandings and agreements, whether written or oral, with respect to such subject matter. No terms contained on any proposal, purchase order, acknowledgment or other document will be effective with respect to affecting the terms hereof. No delay or failure by either party to exercise or enforce at any time any right or provision hereof will be considered a waiver thereof of such party's rights thereafter to exercise or enforce each and every right and provision hereof. No single waiver will constitute a continuing or subsequent waiver. Goulds Travel does not guarantee it will take action against all breaches of these Terms and Conditions. No waiver, modification or amendment of any provision hereof will be effective unless it is in a writing signed by both the parties.

Registrations – Goulds Travel is a registered Seller of Travel in Florida and Florida Seller of Travel Number ST41661. Goulds Travel also utilizes Travel Planners International’s Seller of Travel license number 17873 in Florida, license number 2063964-50 in California, and license number 602232785 in Washington.

For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. We also strongly recommend that you use a credit card for your purchase, so that you can exercise your rights under the Fair Credit Billing Act if you do not receive the services you purchased.

Keep in mind that you, the traveler, bear the ultimate responsibility for determining and meeting travel requirements and having the proper travel documentation. If you have any questions regarding the information sent in your itinerary or via mail/email correspondence, please reach out to us immediately.

Thank you for reading and acknowledging our Terms & Conditions. By purchasing travel related services through Goulds Travel, you are consenting and agreeing to our Terms & Conditions.

We look forward to working with you on your next trip and wish you safe and happy travels to your next destination!

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TERMS OF SERVICE

• you will only use our Service for personal and non-commercial purposes
• you must be at least 18 years of age and have the legal authority to enter into contracts
• you will use our Service lawfully and in compliance with these Terms
• all information supplied by you is true, accurate, current and complete
• if you have an account with us, you will:
• safeguard your account information
• be responsible for any use of your account by you or others
• if you book on behalf of others:
• you will obtain their authorization prior to acting on their behalf
• you will inform them about the terms that apply to the booking (including the Rules and Restrictions) and ensure that they agree to such terms
• you are responsible for paying any amounts due, for making any change/cancellation requests and for all other matters relating to the booking.
• make any false or fraudulent booking
• access, monitor or copy any content on our Service using any robot, spider, scraper or other automated means or any manual process
• violate the restrictions in any robot exclusion headers on our Service or bypass or circumvent other measures employed to prevent or limit access to our Service
• take any action that imposes, or may impose, an unreasonable or large load on our infrastructure
• deep link to any part of our Service
• “frame”, “mirror” or otherwise incorporate any part of our Service into any other website.
• verify your payment method by obtaining a pre-authorization, charging a nominal fee or through other verification means, and
• on verification, charge your payment method.
• cancel any bookings associated with your name, email address or account
• close any associated accounts, and
• take legal action, including to seek to hold you liable for any loss.
• if you book a stay at a property and you do not cancel or change your booking before the relevant cancellation policy period, you may be subject to the cancellation or change charges as shown in the relevant Rules and Restrictions
• some properties do not permit cancellations of, or changes to, bookings after they are made
• if you make a Pay Later booking and you do not show up or cancel the booking, the property may impose a no-show or cancellation charge as shown in the relevant Rules and Restrictions and you will be charged the property's no-show or cancellation charge
• if you do not show up or fail to use some or all of the Travel Services booked, refunds may only be due to you in line with the relevant Rules and Restrictions, and
• where a cancellation affects more than one person on a booking (for example, two airline tickets booked on a single itinerary, etc.), any applicable cancellation charge will be applied in respect of each person on the cancelled booking.
• airlines ultimately control their schedules, and they may change or cancel your flight for a variety of reasons (for example, mechanical problems or adverse weather, etc.). Whenever the airline gives us information about a change or cancellation to your itinerary, we will pass it on to you and help you assess your options. You should always check the scheduled departure time of your flight before travel
• airlines control seating and we do not guarantee the availability of specific seats, even when pre-booked
• if you book a roundtrip flight and do not use the outward flight, the airline may cancel the return flight without refund
• for special or charter flights, the airline, the flight schedule, the aircraft type, the itinerary and possible stops are given as an indication only. These specifics may be subject to change even after confirmation - please check the relevant Rules and Restrictions before booking
• some airlines impose extra charges for meals, luggage and preferred seat selection, etc. Unless we provide such optional services for booking through our Service then any reference about these extra optional services and related charges shown through our Service is for information only and may be updated by airlines at any time. Where we provide the option for you to book such extras through our Service, then the price of such optional extras will be displayed to you and after selection by you, added to your price
• you must follow the relevant Rules and Restrictions on the carriage of children. Children older than 2 on the return date must have a return ticket at a child fare for both the outbound and inbound flights. You will not be eligible for a refund of any seat charges incurred during travel if you do not comply. Children aged under 2 will not be allocated their own seat unless a child fare is booked for them. Unaccompanied children under 14 will only be allowed to fly in line with the relevant Rules and Restrictions
• the carriage of hazardous materials aboard aircraft in your luggage or on you is generally forbidden.
• meet all health entry requirements
• receive the relevant/required inoculations/vaccinations
• take all recommended medication, and
• follow all medical advice in relation to your travel.
• any such Travel Services that the Travel Providers make available to you
• for the acts, errors, omissions, representations, warranties or negligence of any such Travel Providers, or
• for any personal injuries, death, property damage or other damages or expenses resulting from the above.
• all information, software, or Travel Services displayed through our Service are provided without any warranty or condition of any kind. This includes, but is not limited to, any implied warranties and conditions of satisfactory quality, merchantability, fitness for a particular purpose, title or non-infringement, and
• our Group of Companies and our Partners disclaim all such warranties and conditions.
• the Travel Services,
• the use of our Service,
• any delay or inability to use our Service, or
• your use of links from our Service,
• reasonably foreseeable by both you and us (or our Partners as applicable),
• actually suffered or incurred by you, and
• directly attributable to our actions (or the actions of our Partners as applicable),
• your breach of these Terms or the documents referenced in them
• your violation of any law or the rights of a third-party, or
• your use of our Service,
• confirm that all Submissions you make are your original creation and that you have and will maintain all rights necessary to allow us to use the Submissions as set out in these Terms, and
• grant our Group of Companies and our Partners as permitted by law, a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable through multi-levels right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or later devised.
• is unlawful, threatening, libellous, defamatory, obscene, pornographic, or would violate publicity or privacy rights or any law
• is commercial (such as solicitation of funds, advertising, or marketing of any goods or services, etc.)
• infringes, misappropriates or violates any copyright, trademark, patent or other proprietary right of any third-party, or
• is objectionable on the grounds of public interest, public morality, public order, public security or national harmony.

TravelUp passengers furious with changes to refund policy for cancelled flights

Changes were made to terms and conditions after coronavirus pandemic started

• 09:45, 30 Apr 2020
• Updated 15:03, 30 Apr 2020

Travel website TravelUp boasts “We’re Winners” after being nominated for a consumer award. Yet hundreds of its customers are now claiming they’re losers because TravelUp changed its terms and conditions after they’d paid for airline tickets.

The wording back in February stated that if your flight was cancelled one remedy was receiving a full refund.

That clause was amended after the pandemic started to say that TravelUp can deduct bank card charges and “a small administration fee” when processing refunds.

According to angry customers, the fee is £75 per passenger, which isn’t exactly a small amount for a large family group.

Susan Reid from Warrington was due to fly to New York with British Airways when her flight was cancelled due to the pandemic.

She wants her £521 tickets refunded but says she cannot contact TravelUp by phone, email or its own website.

“A Facebook page called TravelUp Covid Response has been set up and there I found out they were charging £75 per person admin fee plus 2% credit card charges if people wanted refunds, which could take up to 18 weeks,” she said.

Russell Nicholson says he has been refused a full refund on his cancelled £558 Qatar Airways flight from Manchester to Sri Lanka.

“All TravelUp are offering me is my airport taxes,” he says.

“Qatar Airways have refunded a colleague of mine who was on the same flight, the only difference is he booked directly with the airline, so why are Travelup saying I’m not entitled to a refund?”

Mark Etchells from Ulverston, Cumbria, said: "The admin fees are unbelievable, they are keeping already refunded airline cash, it's shameless."

Suchit Mehta of Newport, South Wales, agreed to change his flight to Bombay from March to August rather than have a partial refund.

He says that a TravelUp agent told him that he must pay any difference in the fare, which would be £594.

Then he says a different agent said the difference was £756, and later it became £1,039.

“At this point I felt that they thought I was an easy target because I was easily convinced to re-book the tickets and now they want to squeeze me for as much as they can,” he said.

“I got very angry and said that this is not fair and I will seek legal help and the agent sarcastically said that's fine.

"I checked on their website for the same tickets type, same airline and same date, and the price was only £1,578. I originally paid £1,219 for the tickets which means I should be only playing a fare difference of £359.”

TravelUp has not replied to my queries.

It is run by director Ali Shah, 43, who got £276,000 in pay and pension benefits according to the latest accounts, and made a gross profit of £20million, paying a dividend of £650,000 to shareholders.

The Competition and Markets Authority said today that consumers can expect full refunds if:

• a business has cancelled a contract without providing any of the promised goods or services;
• no service is provided by a business, because this is prevented by restrictions that apply during the current lockdown or;
• a consumer cancels or is prevented from receiving the service, due to the restrictions that apply during the current lockdown.

CMA chief executive Andrea Coscelli said: “The current situation is throwing up challenges for everyone, including businesses, but that does not mean that consumer rights can fall by the wayside. If we find evidence that businesses are failing to comply with consumer protection law then we will get tough – that means launching enforcement cases and moving to court action where there is a strong reason to do so."

MORE ON Ali Shah Qatar Airways British Airways Credit cards Consumer rights

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1714 Franklin St., #100-116 Oakland, CA 94612

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Terms and Conditions

By engaging with JTravelUp, paying the deposit or full payment for the specified package/trip, you are agreeing to the Terms and Conditions, and hold JTravelUp blameless in making the travel arrangements on your behalf. You further agree that restitution of damages, if any are claimed, shall be sought directly from the supplier.

PLEASE READ CAREFULLY

The purchase of any services offered by JTravelUp, LLC (JTravelUp) constitutes a contractual arrangement between you (the Traveler) and JTravelUp and represents your acceptance of the Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check our website (www.JTravelUp.com) or to request the latest version of the Terms & Conditions prior to booking your vacation.

DEPOSIT & FINAL PAYMENT

A non-refundable deposit is required to reserve space for you, with some limited exceptions as noted below. Visa, MasterCard, Discover, American Express, Square and PayPal transactions are accepted. In the event the traveler is unable to travel (for whatever reason), the deposit plus other payments are non-refundable and non-transferable. We do recommend getting travel insurance. Your booking is not confirmed and payment is not deemed made until the deposit is received. Your reservation will be automatically canceled if full payment is not received by the final payment date and funds paid are non-refundable and non-transferable. Payment of the deposit indicates you have read and accepted these Terms and Conditions. The Traveler who has selected the monthly payment/automatic charge cannot miss a payment. If payments are missed we reserve the right to charge you a late fee. Two missed payments or charge back will require us to cancel the traveler(s) reservation(s) and all payments made are non-refundable and non-transferable. Please Note: All credit card charge backs will be aggressively pursued, and any fees incurred in the process will be passed over to you; the client. You must notify us via email at [email protected] at least seven (7) days in advance of your auto draft to request a payment modification. 

JTravelUp (or any of its affiliated entities) acts as a travel planner only. We sell various travel related products on behalf of numerous transport and accommodation service providers, such as, and not limited to airlines, coach, rail, cruise line operators and hotels. JTravelUp obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standard. A request cannot be guaranteed. All bookings are subject to the terms and conditions, and limitations of liability imposed by these service providers. You understand that your legal recourse is against the specific provider not JTravelUp (or any of its affiliated entities).

We always do our best to make sure your travel arrangements are satisfactory. However, we cannot accept any liability of whatever nature, whether in contract, tort or otherwise for the acts, omissions or default, whether negligent or otherwise, of these service providers, over whom we have no direct or indirect control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We are not liable for any consequential loss or damage. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

JTravelUp Website

Elements of our website (www.JTravelUp.com) are protected by copyright, trade and other laws and may not be copied or imitated whole or in part. No logo, graphic, sound, image, or html coding from our website may be copied, altered, or retransmitted unless expressly permitted by JTravelUp. JTravelUp makes no representations about the suitability of the information contained in the pages and related graphics published on this website for any purpose. Such documents are provided “As is” without warranty of any kind.

In no event shall JTravelUp including its owners, representatives, affiliates, or providers (collectively, the “Covered parties”), be liable for any injury, death, loss, claim, damage, act of god, accident, delay, or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arise out of or are in any way connected with use of www.JTravelUp.com or with any delay or inability to use the site, or for any information, software, products or services obtained through this site, even if JTravelUp has been advised of the possibility of such damages.

INITIAL DEPOSITS AND PAYMENTS

You will be required to pay a deposit or full payment when booking. All deposits are non-refundable and non-transferable. Final payment is required no later than four (4) weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

TRAVEL INSURANCE

Travel Insurance is strongly recommended. The purchase of optional travel insurance that protects you against potential losses is highly recommended. It can be purchased from various suppliers at the time of travel arrangements are made. Review the coverage and policies carefully. It is your responsibility to purchase coverage. You agree to hold JTravelUp blameless if you do or do not purchase travel insurance.

If Passports are required they should be valid for more than 6 months after the date of departure from your booked travel arrangements.It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

NON REFUNDABLE

It should be noted that JTravelUp carries a Non Refundable policy. 

NON TRANSFERABLE

It should be noted that documents issued are non-transferable. Such documents may include but are not limited to, airline tickets, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Such documents may also be subject to conditions such as, but not limited to, being non-refundable, non-date-changeable, and subject to cancellation or amendment fees.

CREDIT CARD TRANSACTIONS

If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against JTravelUp and in the event that payment has been made to JTravelUp by credit card, you agree that you will not seek to charge back your payment to JTravelUp. All credit card charge backs will be aggressively pursued and any fees incurred in the process will be passed over to you; the client. If the credit card is declined, you guarantee that you will settle any amounts owing to JTravelUp via money order, or certified check.

PRICE VARIATIONS

We reserve the right to vary published fares in the event of fluctuations in the exchange rate or price increases made by service providers. All rates are per person based on double occupancy, subject to availability at the time of booking, and my increase without notice. Airfare, air taxes, transfers, government fees and taxes are additional unless otherwise stated. In the event of a pricing error, or any other misrepresentation or omission, we reserve the right to adjust the pricing or make any other corrections.

TAXES AND BAGGAGE FEES

Baggage allowance and restrictions will apply on all airlines. These will vary and you should contact the airline you are travelling for the specific restrictions. Some airlines may charge fees for checked baggage. Please note that additional airport fees and government taxes may not be included in your ticket prices, these are collected at destination.

TRAVEL DOCUMENTS

You will receive travel documents no later than approximately 1-2 weeks prior to the departure date. When you receive your Travel Documents, it is the sole responsibility of the passenger named to review and verify all information. Contact JTravelUp immediately if changes or correction are required.

CANCELLATION

Please be aware that most travel bookings are non-refundable and non-transferable. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking, which you cancel, you agree to indemnify us for the amount of that fee or charge.

CANCELLATION OR SUBSTITUTION BY US

We will make commercially reasonable efforts to keep the Itinerary as it has been published; however, the final Itinerary may vary due to availability and factors beyond our control. We may in our sole discretion substitute services such as hotels or goods of similar quality for any service or good stated in the Itinerary.

We reserve the right to cancel any Tour because of inadequate enrollment that makes the trip economically infeasible to operate or because of our concerns with respect to the safety, health or welfare of our travelers or staff. We will not cancel a Tour without suggesting other travel dates. In an event that our suggested travel dates do not work for you; you will have fourteen (14) days in writing to provide us dates that do. Fail to do so, we reserve the right to adhere to our Non-Refundable, Non-Transferable cause. Our liability is limited to a no refund of your payments to us and we will not be liable for any other costs, damages or refunds of any kind for any loss, delay, inconvenience, disappointment or expense whatsoever in such circumstances. If a Tour in progress must be interrupted or canceled, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the Tour.

HEALTH AND SPECIAL REQUIREMENTS

It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please advise us of any special requirements you may have, for example, special meals, medical requirements and so on.

REFUSAL OF SERVICE

Service providers reserve the right to refuse service to travelers for any of the following reasons: The traveler:

Lacks proper documentation for the country of destination

Has a contagious disease

Is under the influence of alcohol, drugs or narcotics

Manifests disruptive and/or unruly behavior.

PHOTOGRAPH/VIDEO

JTravelUp reserves the right to use any photograph/video taken at any event or during any travel activity, without the express written permission of those included within the photograph/video. JTravelUp may use the photograph/video in publications or other media material produced, used or contracted by JTravelUp, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc. Any person desiring not to have their photo taken or distributed must contact JTravelUp in writing at 1714 Franklin St. #100-116, Oakland, CA 94612 of his/her intentions and include a photograph.

PRIVACY POLICY

JTravelUp and its affiliates are committed to protecting the privacy and confidentiality of personal information. We do not share or sale said information.

ALTERNATIVE DISPUTE RESOLUTION

If a dispute, controversy or claim arising out of or relates to this contract, Terms and Conditions, or breach thereof, the parties agree that said dispute shall be submitted to mediation administered by the World Travel Dispute Center, Inc.

RESERVATION OF RIGHTS: CHANGES TO THESE TERMS

JTravelUp reserves the right, in our sole discretion, to change these terms, conditions, and any other notices under which this website is offered and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of this website, booked travel with JTravelUp and associated facilities. Updated versions of the Terms will be posted on our website and are effective immediately on posting. Please check frequently, especially before you use our website, to see if these Terms changed. Use of the website after any changes to the Terms constitutes your consent to the changes.

GOVERN OF THESE TERMS AND CONDITIONS

The laws of the state of Nevada, USA, govern these Terms and Conditions. You hereby consent to the exclusive jurisdiction and venue of the courts in Nevada, USA, in all disputes arising out of or relating to travel bookings with JTravelUp, including the use of the JTravelUp website. The use of JTravelUp website is unauthorized in any jurisdiction that does not given effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

Mailing Address

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Suite 100-116

Oakland, CA 94612

Head Quarters

Wilmington, DE

Office: 844-J-Travel (587-2835)

Text: 510 - 255-1203

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Monday - Friday 8.30 A.M - 4.30 P.M

All times are PST

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CancellationProtectionTerms

Cancellation protection terms & conditions.

• To the extent permitted by law, we shall not be liable for any loss or damage incurred by you as a result of:

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GENERAL/CANCELLATION TERMS & CONDITIONS

By booking with Travel Impressions, a brand of ALG Vacations Corp., you agree to the general/cancellation terms and conditions contained herein. Any payment constitutes acceptance of these terms. All policies, procedures and terms contained herein are subject to change at any time without notice at Travel Impressions’ sole discretion. Contracted group vacations have special terms and conditions— please refer to your group contract. In the event your hotel is supplied by Travelscape LLC, the terms and conditions at http://developer.ean.com/terms/en/ apply. All communications, including questions about changes, cancellation, payments and refunds, must be via your travel advisor. Some travel advisors may charge service fees and/or additional cancellation fees. Standard policies, payments, and penalties outlined below may be more restrictive during holidays and special events. No refunds will be made for special events, shows, or attraction passes.

1. Bookings, Deposits & Payments

Transportation Security Administration (TSA) regulations require you to provide your full name as it appears on your travel documents, date of birth, and gender at the time of booking for the purpose of watch-list screening. Failure to provide this information will result in you not being allowed to travel. For details, visit tsa.gov . All prices and fees stated herein as well as on our website and in our promotional materials are in U.S. dollars unless otherwise stated. To reserve your vacation, provide the required booking information and pay the applicable deposit per person, including full payment of the Travel Protection Plus premium (if selected). If you decline Travel Protection Plus and cancel your booking, any amount due for air-inclusive vacations (after applicable penalties)  will be in the form of a future travel credit. Full payment of your entire vacation is due 45 days prior to departure. If payment is not applied on time, a $25 fee per reservation will be assessed, and we reserve the right to cancel the reservation at any time. Travel Impressions accepts payment by a variety of credit and debit cards, as well as the Uplift monthly payment plan. A $40 processing fee will be assessed to refund a credit card payment that has been previously applied and recharged to a different credit card. When booking with an airline-sponsored credit card, benefits such as free baggage fees which may apply when booking with the airline directly will NOT apply to your Travel Impressions Vacation.

View deposit requirements here.

2. Travel Protection Plus

We strongly recommend that you purchase Travel Protection Plus to cover your cancellation and change fees. Two plan types are available: 1) Full Travel Credit (reimbursement in travel credit), or 2) Cash Refund (refund in original form of payment). The plan type you purchase will determine the form of your reimbursement/refund. Travel Protection Plus includes a Pre-Departure Penalty Waiver (Part A), and Post-Departure Travel Insurance (Part B). Travel Protection Plus is not offered on air-only vacations utilizing scheduled air. Travel Protection Plus may only be added within 7 days of your initial deposit, provided you have not yet made your final payment (except for group passengers who are subject to the terms under their group contract).  Nonrefundable hotels are not covered by the Pre-Departure Penalty Waiver. Travel Protection Plus payments are nonrefundable and nontransferable. See your travel advisor for more information on Travel Protection Plus.

3. Changes, Cancellations & Refunds

You must immediately notify your travel advisor to cancel or make changes to your vacation package. If your plans change, your right to a refund is limited and subject to the penalties and fees shown in the table below. Passengers who do not travel are subject to 100% cancellation penalties. All changes and cancellations are subject to availability, limitations, restrictions, and fees imposed by Travel Impressions (“brand fees”) and its third-party suppliers (“supplier penalties’’ assessed directly by the airline, hotel, and/or feature providers, such as excursion operators) . Certain excursion operators only allow a refund if canceled upon notice to them. Contact the excursion company for the applicable notice provision and to arrange a refund.

If you cancel your vacation or change your travel dates, flight, duration, class of service, name, departure city, or destination, the charges shown below become payable by you. Significant additional penalties (i.e. nonrefundable airline tickets and fees, nonrefundable or nontransferable hotel promotions) may apply. If the number of individuals occupying a room changes, the remaining traveler(s) will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all travelers change, it is considered a new booking and cancellation fees may apply. Nonrefundable hotels incur penalties upon deposit. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. Contracted group bookings follow alternative change and cancellation policies according to the group’s contract. Many airfares and hotel reservations are nonrefundable and nontransferable, and you may be charged 100% cancellation/change penalties. Changes to, or cancellation of, a Basic Economy flight will result in forfeiture of tickets. If you cancel your reservation and rebook within 7 days, Travel Impressions brand penalties are waived. Applicable supplier penalties may apply. Additionally, Travel Protection Plus (TPP), if selected, is considered unused if there are no supplier penalties and can be moved to the new reservation without a reactivation fee. When rebooking 8 days or more after initial cancellation, normal fees apply and TPP is considered used.

Travel Impressions’ brand change fees do not apply for hotel only or scheduled air packages. Change fees apply for Exclusive Nonstop Vacation Flights (ENVF) and ENVF packages, and supplier penalties may apply. For changes to bookings with Travel Protection Plus (TPP) where no penalties were assessed, TPP is considered unused in the first instance and can be moved to a revised reservation without a reactivation fee. For changes to bookings with Travel Protection Plus (TPP) where penalties were assessed, the penalties are covered but the TPP reactivation fee applies if you wish to have this coverage on the revised booking.

4. Cancellation Reimbursement via Travel Credit and Cash Refunds

Cancellations WITH Travel Protection Plus(TPP): If you cancel your vacation, fees will be waived, and the amount due (less the cost of the TPP premium) will be in the form of travel credit if you selected the full travel credit option, or original form of payment if you selected the cash refund option. Cancellations WITHOUT Travel Protection Plus (TPP) : If you cancel your vacation, any amount due on air-inclusive vacations will be in the form of travel credit; any refund due for land-only bookings and contracted group bookings (after applicable penalties as shown below) will be in original form of payment. All applicable cancellation penalties are deducted from travel credit. Refund allocations in original form of payment: Refund in original form of payment is posted to the original credit card charged. If multiple cards were charged, refunds are posted in proportionate amounts to the original charges. Refunds in original form of payment are generally processed within approximately 30 days of cancellation. Refund allocations for travel credit: Travel credits are allocated equally among all adult (18+) passengers on the original reservation. If there were children under 18 years of age on the original reservation, their travel credit(s) are allocated equally among the adult (18+) passengers. Travel credits are generally processed one-two business days after cancellation.

5. Travel Credits

Standard change and cancellation policies apply to new bookings made with travel credit. Travel credits are valid for travel commencing within 395 days from original departure date, must be used for travel commencing by expiration date, are nontransferable and nonrefundable, have no cash value, and are issued in the names of the adult (18+ years of age) passengers on the original reservation.

6. Credit Card Transactions & Chargebacks

If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against Travel Impressions. In the event that payment has been made to Travel Impressions by credit card, you agree that you will not seek to charge back your payment to Travel Impressions. If Travel Impressions incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owed to Travel Impressions via money order or cash immediately.

7. Travel Documents

Your travel documents will be emailed to you once full payment is received. Please check them carefully to ensure that all the information is correct and passenger names exactly match your Proof of Citizenship. If you discover an error, please contact your travel advisor immediately.

8. Required Entry/ Re-entry Documentation

Proper documentation is YOUR responsibility. The following information is based on current requirements for U.S. citizens at time of publication. This information may change- see your travel advisor or contact your destination consulate for the most current requirements on your travel date.  Passengers returning to the U.S. by air from any international destination must have a valid passport, and may be denied boarding by the airline if the passport is damaged, mutilated, or has excessive wear. A “Passport Card” is not acceptable. If your name on your passport (or for non-U.S. citizens,“valid travel documents”) does not match your name on your travel documentation, you will not be allowed to travel. A passport valid for up to 6 months past the date of completed travel is required when traveling internationally. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. For details on how to obtain a passport, contact your local courthouse or post office. If you are not a U.S. citizen, contact your destination’s consulate or embassy to determine required entry documents. Passports are NOT required for travel within the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands. However, travel to these U.S. destinations/ U.S. territories requires a valid state/government-issued picture I.D. or valid state-issued driver’s license. Beginning May 7, 2025, your valid state/government-issued picture I.D. or valid state-issued driver’s license must be compliant with the Real ID ACT ACT in order to board domestic flights and access certain federal facilities. Click  here  for more information. If it is not compliant, visit tsa.gov/travel/security-screening/identification for alternate forms of acceptable ID. Any passenger who is denied boarding due to lack of proper documentation will have their vacation canceled. Failure to comply with the above requirements will result in you not being allowed to travel and no refund will be given .

9. Traveling Minors

We cannot accept unaccompanied minors under 18 for any travel. For certain countries, a notarized consent from both parents or legal guardian(s) is required for children younger than 18 years old traveling with one parent, or in someone else's custody; or a notarized birth certificate showing only one parent, a parent's death certificate, or a court order of child custody MAY also be permissible. Be sure to check with your travel advisor, inquire with your destination‘s consulate, or visit websites such as travel.state.gov , dhs.gov or iatatravelcentre.com . Mexican-born minors under 18 years of age traveling alone or with someone other than a parent or legal guardian, require special documentation to depart Mexico, even if the Minor is a Dual Mexican Citizen. For details, contact the Mexican embassy or click here . Some airlines may require documentation for children traveling without their legal guardian beyond what is mandated by the destination country- contact your airline directly for details.

10. Denial of Entry

Certain countries may deny entry to travelers with even a minor criminal record, and if not a U.S. citizen, entry back into the U.S. Check with the U.S. Embassy and the embassy or consulate of the country being visited to ensure you can travel as planned. Travel Impressions does not accept responsibility if you are denied entry and cancellation penalties apply.

11. Flights & Airport Check-in

Your flight information will appear on the booking confirmation issued when you make your deposit, and on your electronic travel documents issued upon full payment. All flight times are subject to change without notice. We strongly suggest that you reconfirm exact flight times with the carrier 24 hours prior to departure and again before departing for the airport. For international flights, we recommend arriving at the airport  at least three hours prior to your scheduled departure time  to allow time to check in and get through Security. For domestic flights, we recommend that you arrive two hours prior to travel but absolutely no later than one hour prior to travel. If you do not have pre-assigned seats and have seat preferences, we recommend that you arrive early as seats will be assigned upon check in based on availability. Pre-assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee. If you do not check in at the airport or gate at the required time, or do not possess proper documentation, you will be denied boarding and will not be eligible for a refund. Additionally, if you fail to check in for your flight without prior cancellation, you are considered a no-show and will not be eligible for a refund. Travel Protection Plus does not cover the instances noted above. Travel Impressions assumes no responsibility for any passengers making independent connections to flights booked through Travel Impressions. Some airlines do not charge for infants under two years of age, but the infant must sit on an adult’s lap. Other airlines do charge for infants or infant air-related taxes. Please check with your air carrier. If an infant reaches the age of two at any time during the vacation, federal law requires the purchase of a separate seat for any remaining portions of the flight. Some countries charge infant departure taxes.

12. Package Pricing - Exclusions

If you have not paid for your vacation in full, you will be responsible for any increases in the price of any and all components of the vacation package. Travel Impressions reserves the right to re-invoice your reservation should an error be made in computing your vacation price. You may incur additional expenses that are not included in the package price, including but not limited to (unless otherwise noted): gratuities, meals and beverages; passport/visa fees; airline seat assignments and baggage fees; departure taxes, environmental levies and hotel energy surcharges; resort fees, car seats; rental cars; transfers, optional excursions; and items of a personal nature. Rates for packages including a rental car do not include state/local taxes, gasoline, optional insurance, Collision Damage Waiver (CDW), under-age driver charges if under the age of 25, or airport charges, which are payable directly to the rental car company. Minimum age requirements may apply- contact your travel advisor or the rental car company for specific information. A valid driver's license and major credit card in driver's name are required.

13. Airline, Hotel and Feature taxes

Travel Impressions may split the merchant of record payment between Travel Impressions and the air carrier booked. The Travel Impressions portion of the payment will be processed immediately. The airline will process payment at the time the air tickets are issued. Travel Impressions markets hotels under a "prepaid/merchant" model, where Travel Impressions collects the full amount of the hotel room from you in advance and manages the payments to the hotel/feature on your behalf. The booking is made by Travel Impressions on the customer’s behalf and includes two components to the reservation, amounts being paid by Travel Impressions to the hotel/feature on the customer’s behalf as well as compensation for services retained by Travel Impressions. In connection with facilitating your hotel/feature arrangement, the amount you are charged will include tax recovery charges and service fees. This amount includes an estimate to recover the amount we pay to the hotel/feature related to your reservation for taxes owed by the hotel/feature including, without limitation, sales and use tax, occupancy tax, room, tax, excise tax, value added tax, good and services tax, and/or similar taxes. The amount Travel Impressions pays to the hotel/feature in connection with your reservation for taxes may vary from the amount we estimate and include in the amount charged to you. The amount charged to you also includes an amount to compensate Travel Impressions for services in connection with handling your reservation. Travel Impressions is not the supplier collecting and remitting taxes to the applicable taxing authorities. Hotel/feature suppliers include all applicable taxes in the amount billed to Travel Impressions and Travel Impressions pays over such amounts directly to the supplier. Travel Impressions is not a co-supplier associated with the supplier with whom Travel Impressions books or reserves customers' travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

14. Special Requests

If you request special arrangements such as adjoining rooms/room locations, bedding requests, specific assistance or special meals, we will pass on your request to the vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, we cannot guarantee special requests unless otherwise stated.

15. Handicapped Services and Facilities

Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier or resort (services vary by carrier and resort). Although we will do our best to assist you, Travel Impressions does not guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards vary by property and country, may not be consistent with the standards required by the Americans With Disabilities Act, and are not within the control of Travel Impressions.

16. Travel Impressions & Other Service Provider Responsibility

Travel Advisors’ Responsibilities: Your travel advisor is responsible for providing information to you, examining and verifying all information, and ensuring that you understand all of the policies, fees and requirements to which you are subject. Any travel advisor who makes a reservation on your behalf acknowledges this responsibility.

Travel Impressions’ Responsibility

Travel Impressions makes arrangements with third party suppliers as independent contractors for the various components that comprise your vacation package. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, Travel Impressions is not an agent of these independent travel providers and we expressly disclaim any liability for their actions or omissions. Service providers reserve the right to refuse service to travelers at their sole discretion. Travel Impressions assumes no liability for the acts of the service provider in refusing service. Travel Impressions is not responsible for schedule changes issues by the airline and does not offer compensation for those changes. Travel Impressions will not pay an increase in fare for an alternative airline. Travel Impressions is not responsible under any circumstances for any injury or damages you may suffer, in connection with air or ground transportation, hotel accommodations, or other travel or excursion services arranged by Travel Impressions. Furthermore, Travel Impressions and our third-party suppliers do not control and cannot be responsible for bodily injury, property damage or other loss or damage caused by factors beyond their control, including but not limited to: air turbulence, flight delays, extreme weather, government restrictions or regulations, strikes, war, acts of terrorism, mechanical breakdown, sickness or disease, epidemics or pandemics, quarantine, your physical, medical or mental disabilities, your failure to obtain valid travel documents or to follow travel instructions resulting in denied entry at destination or re-entry into U.S., and failure related to the public internet, telephone or other communication lines. Neither Travel Impressions nor these third party suppliers, or their respective subagents, shall be held liable for loss or damage to property or injury of person arising out of events of force majeure, including but not limited to strikes, war, acts of terrorism, extreme weather, flight delays or turbulence, quarantine, sickness, government restrictions or regulations, or any other cause beyond the reasonable control of such parties.

By booking with Travel Impressions and/or using the Travel Impressions online booking site, you waive any claim against Travel Impressions, its affiliated and subsidiary companies, and their respective officers, directors, employees, contractors, and agents, for any loss of or damage to property or injury to any person caused by reason of (i) any defect, negligence, or other wrongful act or omission or any failure of performance of any kind by any airline, hotel, ground transportation, or other travel provider, (ii) any claim for inconvenience, loss of enjoyment, mental distress or other similar claim, (iii) any delayed departure, missed connection, substitute accommodation, termination of service or change in fares or rates, and (iv) overbooking, flight cancellation, lost or misconnected baggage, or any claim arising of the air transportation portion of any vacation package. Under no circumstances will Travel Impressions be liable for any special, incidental or consequential damages arising from the provision of our travel services or vacation packages. Some hotel room images on our promotional materials and our website do not depict the standard room category. Maps not to scale. Our hotel rating system is provided for your reference and may differ from other rating systems. We do not guarantee the accuracy of these ratings or that they are equal to other rating systems that you may be familiar with. We reserve the right to change a rating at any time with or without notice. Travel Impressions is not responsible for omissions or errors.

Your Responsibility:  By booking with Travel Impressions, you agree to defend and indemnify us and all respective suppliers and any officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal fees, brought by third parties as a result of: a) your breach of these Terms and Conditions or the documents referenced herein; b) your violation of any law or rights of a third party; or c) your use of the Travel Impressions website and/or any travel documents.

Important Notice:   Travel Impressions enters into contracts with hotels and air, land, or water transportation companies, but all such entities are owned and operated by independent contractors. Travel Impressions is not responsible for any negligent or willful act, omission or failure to act on the part of any such entity or its employees, or of any other third party beyond its direct control. The Travel Impressions name and logo may appear on posted or hand-held signs at the airport of your departure or destination, in vans, buses, coaches, hotels or elsewhere during your vacation. This use of the Travel Impressions name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that Travel Impressions owns, controls or operates any entity displaying such, a sign, or that Travel Impressions employs or controls any person holding or displaying such a sign. Travel Impressions sells leisure vacations. If this vacation is used for any reason other than leisure travel, the hotel may directly assess an additional surcharge or refuse service during holiday, convention, or special event time periods.

Certain exclusions may not apply in some jurisdictions . If you have a claim or dispute with any of the travel or excursion providers, we will provide you with as much assistance as reasonably possible.

17. Luggage & Personal Property

Many airlines charge fees for checked and/or carry-on bags. Fees vary and are set by each air carrier. Information on carrier baggage policy and fees, liability for lost, misconnected and damaged baggage or other personal property can be obtained through your travel advisor, by contacting the air carrier directly, or by requesting them at the airport, or click here . Carry-on luggage is limited to one bag per person and must be small enough to fit beneath the seat in front of you. Excess/oversized baggage may be denied at check-in or subject to additional charges. Travel Impressions accepts no liability for loss or damage to luggage and recommends a TSA approved lock. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport. Some airlines do not cover damage to soft-sided luggage.

18. Advice to International Passengers on Limitation of Liability

Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of an international treaty (the Warsaw Convention, the 1999 Montreal Convention, or other treaty), as well as a carrier's own contract of carriage or tariff provisions, may be applicable to their entire journey, including any portion entirely within the countries of departure and destination. The applicable treaty governs and may limit the liability of carriers to passengers for death or personal injury, destruction or loss of, or damage to, baggage, and for delay of passengers and baggage. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under an international treaty. For further information please consult your airline or insurance company representative. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention(s) provide (1) that the liability of carriers for death of or personal injury to passengers of up to 128,821 Special Drawing Rights per passenger shall not depend on negligence on the part of the carrier, and (2) such liability shall be limited to 128,821 Special Drawing Rights per passenger in the absence of negligence or other wrongful act or omission on the part of the carrier.  Additional information on Special Drawing Rights is available at www.imf.org . For international travel (including domestic portions of international journeys) to, from, or with an agreed stopping place in the United States of America, liability for loss, delay, or damage to baggage is limited to 1,288 Special Drawing Rights per passenger for all baggage, including carry-on. Excess valuation may be declared on certain types of articles. Further information may be obtained from the air carrier. For domestic flights, the current maximum liability is capped at $3,500.  For most international flights, a treaty called the Montreal Convention applies to the carriage of baggage.  The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights.

19. Air Carriers

We have made arrangements for air transportation to your vacation destination via regularly scheduled certificated air carriers or other air carriers who have duly filed with and are authorized to operate air transportation and public charter transportation by the U.S. Department of Transportation. We reserve the right to substitute alternate air carriers if necessary. All air travel is subject to the terms and conditions of the operating air carrier. When you fly to and from your destination the Conditions of Carriage apply, some of which limit or exclude liability. The Conditions of Carriage are available on the air carrier's website or by request at the airport.

20. Hazardous Materials Restrictions and Insecticide Notice

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Special restrictions and limitations for transporting Hazardous Materials and specifically Lithium-Ion batteries, refer to  www.faa.gov/go/packsafe  for more information. In the event a carry-on bag cannot be accommodated in the passenger cabin and has to be placed below in a cargo bin for any reason, any electronic device or spare Lithium-ion or any other type of battery permitted in carry-on baggage MUST be removed from the carry-on bag and remain in the possession of the passenger in the passenger cabin. For further information, contact your airline representative. Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at  https://www.transportation.gov/airconsumer/spray .

21. Governing Law & Dispute Resolution

This Contract shall be governed by the laws of the Commonwealth of Pennsylvania. Should a dispute or controversy arise concerning the terms and conditions of this Contract or involving a claim for loss, injury or other damage arising out of or relating to your trip, any legal action against Travel Impressions shall be brought exclusively in the  Pennsylvania Court of Common Pleas of Delaware County. If any term or provision of this Contract is determined by a court of competent jurisdiction to be invalid or otherwise unenforceable, such holding will not affect the validity or enforceability of the remaining terms and provisions.  We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

22. Health & Safety Tips for Travelers

Since the emergency of COVID-19, most destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops and excursion operators have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include but are not limited to curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings, the requirement of masks, proof of COVID-19 immunization, and self-quarantine requirements. In addition, you must follow the current CDC guidelines and the recommendations of health officials. Please note that any public location where people have been or are present provides an inherent risk of exposure to COVID-19 and Travel Impressions cannot guarantee that you will not be exposed during your vacation. By traveling, you agree that you assume these inherent risks associated with your vacation. Any and all additional costs will be your sole responsibility.

Before booking travel and before your travel dates, we strongly recommend that you visit the U.S. Department of State website  travel.state.gov , as well as the Centers for Disease Control and Prevention website,  cdc.gov , which include important information on foreign travel such as travel advisories, warnings and restrictions issued by the U.S. government. You are responsible for complying with the health requirements of the countries you intend to visit. If you make a booking, you are confirming that you have followed our recommendations above and forever waive any argument that we should have done anything further with respect to warnings or alerts. Check with your physician regarding any immunizations that may be recommended or required. Use common sense while vacationing abroad. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications. Should someone in your party become ill, alert the resort front desk for immediate medical attention or call the emergency number provided by the resort. Also advise your Resort Representative as soon as possible, who may be able to provide assistance. If you have medical issues or concerns about medical services, we urge you to contact your resort with specific questions. Please be aware that medical standards and training of emergency responders and resort medical facilities vary greatly, and health care abroad may not be the same as you might expect at home. It may be standard policy for hospitals and medical providers abroad to require cash payment upfront for services. Check with your insurance provider regarding claims for reimbursement. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States, and also may be lower in other countries. Low balcony railings create a risk of falls, which may result in serious injury or death. Bottled drinking water is recommended. BY OFFERING TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS AND INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.  No destination is 100% safe.  By embarking upon your travel, you voluntarily assume all risks involved in such travel, whether expected or unexpected.

23. Post-Vacation Concerns

If you have a complaint while on vacation you must provide Travel Impressions with a reasonable opportunity to rectify the issue during your vacation by promptly notifying your Resort Representative who will make every effort to assist. If the matter cannot be settled on the spot, please contact your travel advisor immediately upon your return. Please understand that we cannot consider post-vacation submissions if you did not provide Travel Impressions with a reasonable opportunity to assist you during your trip. We reserve the right to give any compensation due in the form of future travel credits.

II. Additional Terms & Conditions Specific to Public Charter Flights

The operation of charter flights (these may also be referred to as Exclusive Nonstop Vacation Flights) is being conducted pursuant to Part 380 of the DOT’s Charter Regulations. The special terms and conditions below apply to those travel packages where ALG Vacations Corp. arranges for charter air transportation provided by one or more air carriers. Travel Impressions is a brand of ALG Vacations Corp. ALG Vacations Corp., as the Charter Operator, is the principal. Public charter flights are operated by ALG Vacations Corp., 3805 West Chester Pike, Ste. 240, Newtown Square, PA., 19073 as principal and tour operator. For the most current listing of our public charter filings, click  here . ALG Vacations Corp. reserves the right to substitute alternate air carriers if necessary. All air travel is subject to the terms and conditions of the operating air carrier. ALG Vacations Corp. is not responsible, unless negligent, for the personal injury or property damage caused by any direct air carrier, hotel or other supplier of services in connection with the charter. Cancellation or Major Change by ALG Vacations Corp.

If ALG Vacations Corp. makes a “major change” or cancels the tour or travel package 10 days or more before the departure date, we will notify you or your travel agent in writing within 7 days of becoming aware of the change or need to cancel. ALG Vacations Corp. may not cancel a charter less than 10 days before the scheduled departure date, except for circumstances that make it physically impossible to perform the charter trip. Under these circumstances, we will notify you as soon as possible. Our only liability will be to return all monies paid. For International Flights only: Additional restrictions may be imposed on the flights by the foreign governments involved, and if landing rights are denied by a foreign government, the flight will be canceled and you will receive a full refund. In accordance with federal regulations, a “major change” constitutes any of the following: a change in the departure or return date which ALG Vacations Corp. knows of more than 2 days before the scheduled flight date, unless the change results from a flight delay; any charter flight delay of more than 48 hours; a change in the origin or destination city for any flight leg, unless the change only affects the order in which cities in a tour package are visited; a substitution of any hotel; or a price increase occurring 10 or more days prior to departure and resulting in an aggregate price increase of more than 10%.

Your Right to Cancel in Case of a Major Change

If ALG Vacations Corp. makes a “major change” before the departure date, you have the option to cancel and receive a full refund by providing written notice of cancellation within 7 days of receiving our notice of the “major change”. If ALG Vacations Corp. makes a “major change” after the departure date, you have the option to reject the substituted hotel, changed date, origin, or destination of a flight leg and receive a refund of that portion of the tour package not provided; in this case you will receive a refund within 14 days of the return date for the tour package.

ALG Vacations Corp. has surety trust agreements with WSFS Bank, 724 W. Lancaster Ave., Wayne, PA 19087 for payment of any charter air package refunds as defined by the agreements. Under these agreements, unless you file a claim with ALG Vacations Corp. (or with the bank) within 60 days after termination of your vacation, both parties shall be deemed released from all liability to you. Termination means the date of arrival (or in case of a canceled charter, the intended date of arrival) of the return flight. Make all checks payable to Shelby Financial Corporation, fbo ALG Vacations Corp., doing business as Travel Impressions.

Charter Participant Contract

In accordance with Department of Transportation (D.O.T.) regulations, a Charter Operator-Participant Agreement must be signed and sent with payment at time of booking for passengers traveling on charter air.  Click here  for the Charter Operator - Participant Agreement. ©2024 Travel Impressions, a brand of ALG Vacations Corp. All rights reserved. Travel Impressions’ logos and materials may not be photocopied or otherwise reproduced in any form without previous written permission. If any term or provision of this contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby. The above information is current as of 01/01/2024 and may be different on your booking or travel dates. (010124). CST #2139014-20.