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Shopping cart items, adventure tour operator kumuka collapses.

U.K. Adventure tour operator Kumuka , which has been in the industry since 1983, has ceased trading, leaving customers booked past July 22 in limbo. The company offered over 600 trips globally. According to an article on TNT Magazine , the company released a statement saying, "Passengers travelling after this will need to contact the Travel Compensation Fund and their agent will need to make alternative travel arrangements."

Distressed customers have taken to social media and calling local representatives about whether or not they will be refunded. Various competitive operators have begun offering discounts to the beleaguered consumers, including  Tucan Travel  and  Intrepid Travel .

It is sad to see the closure of a company that we have long respected as a collaborator in building the adventure travel sector. We understand that this is a distressing time for Kumuka staff and our thoughts are with them. It is also distressing for travellers who have paid for airfares and got time off work to take a dream trip. We hope that we can help them to still enjoy an amazing adventure.

Adventure tour operator collapses on Travelmole

Travel adventure firm Kumuka placed into administration  on TNT Magazine

Home » News » Kumuka Worldwide collapses

Kumuka Worldwide collapses

Clients that have lost money from the collapse of Kumuka Worldwide have been advised to lodge claims with the Travel Compensation Fund as the adventure travel firm goes into administration.

Kumuka has confirmed that tours up to July 22 will still operate, but those with bookings beyond this date have been advised to contact the TCF. Agents have been advised to make alternative arrangements for their affected clients.

Meanwhile, Intrepid Travel has set up a hotline for agents and consumers searching for alternative travel options. The firm will match the price paid by Kumuka passengers for an equivalent available Intrepid tour.

"It is sad to see the closure of a company that we have long respected as a collaborator in building the adventure travel sector," Interpid Travel managing director Geoff Manchester said.

Elsewhere, the Africa Safari Company has also jumped in to offer its services to clients in need of travel solutions.

The firm works with Jenman Safaris, Kiboko Safaris, Drifters Adventures and Karibu Safari.  

Email the Travel Weekly team at [email protected]

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• Travel Updates

Holidaymakers in limbo as adventure travel company Kumuka Worldwide collapses

AUSTRALIANS booked on tours with adventure travel company Kumuka Worldwide are in limbo after the company was placed into administration.

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CEO Oz Ozbuluter said tours up to and including this Sunday were funded and would operate. "Passengers travelling after this will need to contact the Travel Compensation Fund and their agent will need to make alternative travel arrangements," the company said in a statement. Kumuka began in 1983 and operates tours to Africa, Asia, Australasia, Antarctica, North America, Latin America and Europe. Its name means "awakenings'' or "the beginning of a journey''. Trips with the company were given as prizes to housemates in past series of the television reality program Big Brother when they were evicted. Travel Compensation Fund chief executive Glen Wells said he had had about a dozen calls from "very concerned'' travellers so far. "As long as they have all their travel documents in order they should loge a claim to the TCF and in most cases the consumers will be protected,'' he said. "We don't know the size of the collapse yet. It's a huge company. "Obviously people booked in Australia are booked through the Australian operation.'' Australian Federation of Travel Agents CEO Jayson Westbury said Kumuka was a niche wholesaler. "It was a bit of a surprise to us because they have been really active and out there and happening,'' he said. Intrepid Travel has set-up a hotline for agents and consumers searching for alternative travel options. It has also offered to assist Kumuka passengers by matching the price they paid for their Kumuka trip on equivalent available Intrepid Travel departures, subject to availability. "It is sad to see the closure of a company that we have long respected as a collaborator in building the adventure travel sector,'' Intrepid managing director Geoff Manchester said. "We understand that this is a distressing time for Kumuka staff and our thoughts are with them. It is also distressing for travellers who have paid for airfares and got time off work to take a dream trip.'' People booked on trips with Kumuka can call the Travel Compensation Fund on 1300 658 165 or the Intrepid hotline on 1300 360 887.  

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Hello there

I usually travel with Peregrine but their prices to Rajasthan have increased by nearly 23 percent in just one year. Also they charge nearly half as much again for single supplement.

Any ideas would be appreciated.

I would spend the extra money and travel with Peregrine.

I did a 3 week tour with Kumuka in April through Sth America and it was a waste of money.

We basically had no tour leader, he was more interested in doing his own thing or drinking. He hadn't travelled through any of Sth America before, couldn't speak the language and didn't even know the tour dossier.

Our tour leader and driver were more interested in drinking than providing us with a memorable holiday.

I've been told this is due to Kumuka sub-contracting out all their trucks which in turn means the tour leaders are employed by the truck drivers, not Kumka.

I will never travel with them again.

I traveled with Kumuka in southeast asia for 33 days last summer and had an excellent experience. My tour leader had been doing the southeast asia circuit for quite some time and was very helpful. I traveled as a single female but did not opt for a single supplement.

I would definaltely use Kumuka again!

Thanks Alpine.

In the end I booked with Peregrine. However, they really let me down as three months to the day before departure they cancelled my trip - leaving me high and dry with my air tickets. The whole thing has been really difficult and has cost me extra. They have suggested an alternative company - Exodus - about which I know nothing. But I am going as I have started my injections and everything and I don't want to pull out now.

Thanks once again for your reply.

Greetings from Australia.

This topic has been closed to new posts due to inactivity.

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Kumuka: Tour Leaders and Drivers

Looking for a change of career or direction? Want to be in charge of your own day? As Kumuka continues to grow, they are on the lookout for well travelled and energetic people to join their team. Tour leaders and drivers operate trips worldwide, and head office provides logistical support as well as experienced management of the tours. Positions for tour leaders and overland drivers available. Being a great tour leader involves much more than just having travel experience - personality, teamwork, committment, responsibility and organizational skills are just some of the ingredients that go to make efficient tour leaders. The overland driver has complete responsibility for the safety of all clients whilst driving. This includes behind the scenes maintenance to ensure the vehicle is in peak condition both externally and internally. Assisting the tour leader in dealing with clients' problems, and ensuring the smooth handling of all tour arrangements is also a core part of the work, as is a strong problem solving ability and being able to 'think on your feet'. The benefits:

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FREE TRAVEL BROCHURES

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Africa & The Middle East View Basket

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Overland adventures, small group & specialist tours in Africa & The Middle East

Kumuka is an African word meaning "the start of a journey" or "a moment of awakening". Kumuka Worldwide are leading specialists in Adventure travel and have been successfully operating exciting tours for the adventurous traveller for more than 26 years. Since our very first Trans-African trip, we have been focused on providing our travellers with authentic and stimulating experiences of the destinations they travel to, whilst enjoying the value, quality and reliability we pride ourselves on consistently delivering.

Choose from a wide range of Overland Adventure camping tours in Africa and the Middle East. There is also a great selection of specialist and lodge based tours.

Small groups - less is more When you travel on an overland tour with Kumuka either in Africa or the Middle East, you will be travelling with no more than 20 fellow travellers. Driving days can sometimes be quite arduous and with trips varying in duration from a couple of weeks to a couple of months, you will appreciate the extra comfort and space on the truck that a smaller group offers. It is also part of Kumuka's commitment to responsible tourism – fewer travellers tread lightly.

Professional tour leaders and drivers In Africa and the Middle East, Kumuka tours are run by a combination of local and international guides, drivers, cooks and tour leaders, who share a deep love of the region and excellent knowledge of the history, culture and wildlife of this fascinating part of the world.

Is there an age limit? Overland tours require a minimum age of 18 with a recommended upper age limit of 55. The nature of the transport (in trucks) & accommodation (in tents) can get a bit much the older you are. If you're looking for a more comfortable holiday, consider one of Kumuka's specialist tours or lodge based safaris. A typical Kumuka group will have a mix of single travellers, couples and friends.

Middle East holidays Kumuka operates tours throughout the Middle East. Overland tours and Small Group Tours are available throughout Turkey, Egypt, Jordan and Syria, as well as Family Adventures. Take an Anzac tour in Turkey, cruise the Nile in Egypt or camp under the stars in the Western Desert. Visit the Pyramids and ancient tombs, browse bustling markets, ride camels and explore ancient cities.

Africa holidays Kumuka offers the following holiday tour styles on an Africa holiday:

• Overland camping holiday tours throughout East and Southern Africa
• Lodge-based Safari holidays in East and Southern Africa
• Kilimanjaro trekking
• Hwange Conservation Project and Eco-Safari holiday
• Self-drive holiday options available in South Africa
• Specialised holiday tour for those with disabilities
• Madagascar Dhow Safari holiday
• Family Adventure Holidays
• Tailor-Made tour holidays and Group holiday bookings
• Beach Extensions

Countries visited: Botswana, Kenya, Madagascar, Malawi, Mozambique, Namibia, Rwanda, South Africa, Swaziland, Tanzania, Uganda, Zambia, Zanzibar and Zimbabwe

Gateways include: Cape Town, Johannesburg, Victoria Falls, Windhoek, Nairobi, Antananarivo, Nosy Be, Durban, Arusha, Livingstone, Entebbe, Maun, Kigali, Port Elizabeth, Mombasa, Kampala, Skukuzai and Zanzibar

The Kumuka Advantage an on Africa holiday:

• Kumuka has been operating holiday tours in Africa for 26 years
• Kumuka operates with a minimum of two crew on every overland holiday tour
• Kumuka boasts one of the least expensive local payments in Africa
• Highly inclusive and competitive prices for all Africa holiday tours
• All meals included whilst camping on overland holiday tours
• Friendly and professional tour leaders, drivers and local guides
• Purpose-built overland vehicles allow travellers to get off the beaten track
• Kumuka holidays include all National Park entrance fees and Game drives as per itinerary

This brochure covers the regions and holiday types listed below. Click on the links to see more free travel brochures covering the regions and holiday types you are interested in.

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Kumuka Worldwide Reviews

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Latest Reviews

“south america (latin landscapes)”.

written by on 30/07/2012

I did the Latin Landscapes tour, and have mixed feelings about it. I felt the trip was well organized, but I feel the enjoyment of the trip relies heavily on the tour guide, and mine was not the best. The itinerary was wonderful- I don't think I could have picked a better one, and the value was excellent. The guide was excellent in terms of logistics and generally keeping organized- 5 stars there, she was organized and on the ball. Unfortunately, while she was excellent logistically, and could speak Spanish very well, she genuinely seemed to dislike and/or disrespect most of the group. Superficially nice, but lots of gossiping about different group members and involvement in petty disagreements. Honestly, she seemed burnt out. Understandable, but not acceptable when each member of the group has paid thousands of dollars to be there. Because of this experience, I would not travel with Kumuka again. I've traveled with other organizations without this problem (maybe they have different hiring criteria), and have been on one tour since (with a Kumuka competitor) with a wonderful tour leader. I really wish I'd had a different guide with Kumuka because I know I would have enjoyed the trip so much more, but such is life.

“Kumuka - rude & unhelpful tour guide, bad customer service”

written by on 19/06/2012

Went on a Kumuka tour to Rajasthan in January 2012. The tour guide was not employed by Kumuka but subcontracted by them. He was terrible. Rude, arrogant and not very informative or helpful. We frequently left late in the mornings, drove all day and then he would drop us off at our hotel at night telling us to eat in the hotel, which is not what we went to India for - a corporate hotel experience. We would take ourselves off during the evening, and discover the towns and cities for ourselves, which our guide seemed to resent. My letter of complaint to Kumuka has been ignored, they keep telling me they are 'investigating' the matter but I get the impression that they are really not interested - once they've got your money that's it. You may get a good holiday, you may get a bad one (and with my experience the latter is more likely) - they just don't seem to care. And that's very sad. I wouldn't travel with them again and I certainly wouldn't recommend them either.

“Kumuka: a lifetime experience”

written by paulamarquesmeyer on 07/02/2012

It was the safest and cheapest trip we have ever been aournd the world. Incredible cost/benefit. As we had 2 different crews, we need to ackowledge both teams. Drivers TK and Juda were great as well as tour leaders Shumba and Violet were amazing. It is more than just a trip: it is a team work where everybody has responsabilities. You make friends forever. It is really a lifetime experience. (Africa in Focus - AF-20). Paula & Paulo (Brazil)

Paulamarquesmeyer's Response to paulamarquesmeyer's Review

Written on: 07/02/2012

Correcting - "around". Paula & Paulo

“Susan and Kev for the win!”

written by fetus.jo on 05/12/2011

This is a belated review, I went last year on the 'European Winter' 21 day tour. I've never been on a tour and wasn't sure what to expect but wow is all I can say! The tour was efficiently run, Susan (guide) was so approachable and knew so much about the places we visited/drove past and Kevin kept the bus spotless (what? is Kevin cleaning the bus again?!). Stupidly my partner and I booked seperately (to avoid huge credit card bill) and we forgot to let Kumuka know we were together. Straight away Susan sorted out the rooms and we spent all 20 days in the same room. I can't vouch for other Kumuka tours (friends of mine had a bad experience on their South American tour...sounds like from other reviews the S.A tours are poorly run) but our European tour was amazing! I highly recommend people to book when Susan and Kevin are taking the tours (mainly during summer and the last bit leading into winter).

“Kumuka Europe 2011”

written by on 29/11/2011

The 21 day tour of Europe was really bad and i would not recommend it to anyone. What you get for your money is an arrogant bus driver and a cold and uncompassionate tour leader. The accomodation was always a convenient train or tram ride out of town and we had to find our way at our expense. Also, 2 nights in Venice = 2 nights in an industrial estate in italy with only 1 day in Venice. Do not trust the notes that accompany the free tourist maps that you will be given. If you want to know if an attraction is open, do your own homework. It will save you a lot of time and effort. Don't expect the tour leader to assist with making phone calls to check if things are open, or update the notes. The 2 things which Italy is most known for are the Tower of Pisa and the city of Pompeii. Neither of these were offered as a part of the Kamuka tour. We could make our own way to Pompeii at our own expense on our free day, but it was not until we were on tour that we were advised there must be a minimum number of people to want to go on these tours for it to be worthwhile. Contiki will take you to these sites as a part of their tour regardless of how many people are on the bus. It seemed as though the tour was organised around the personal agenda of the tour guide. You will not receive an emergency contact number, so if you arrive at the meeting point at, or just after the agreed time, there is a good chance the bus will not be there or you will likely cop a snide remark from the sarcastic driver. I have been on Geckos and Contiki tours before and overall, kumuka was the most disappointing tour i have been on, and ruined tours for me forever. It was not the tour that was sold to me. It spoiled what was supposed to be a long overdue holiday. This was an opinion shared by the majority of people on the tour. 2/10

Relaxation's Comment

Written on: 12/12/2011

I too was on this tour and I must say I thought the guide was very good and also the driver. The hotels were fine and we were given lots of information. We didn't stay in an industrial park in Venice we stayed in a very nice hotel in a park area. Pisa was not in the itinerary and pompei was not included. I think some poeple are not cut out for travel and maybe should stay home we had one or two people that were hard to be around if you get my drift.

Kirbyman's Comment

Written on: 12/06/2013

I did a 16 day tour of France, Spain and Portugal in 2003. Altogether disappointing. In all,the major cities the accommodation was way out of town requiring train travel to the the city centre. The food was disgusting, thank god for breakfast to sustain ourselves during the day. On the road about 8am with about a 10 hour bus trip to the next overnight stop. Often getting in late, like 9 or 10pm to eat dinner. I was supposed to finish my tour in London but instead decided to leave in Paris, oh what a relief to get off the bus and have no agenda for a week, not constantly looking at my watch to get back to the bus. Never again, Kumuku sucks

Guest's Comment

Written on: 24/01/2012

Wow I wish I had xylophone as a kumuka tour leader. The one I had in south America didn't do a thing.

Xyzlophone's Comment

Written on: 14/12/2011

I must say I would have preferred it if you had talked to me about your concerns, instead of slagging me off on a public website. Then again it was very difficult to get you to make any conversation with me, or anyone else for that matter. I don’t think you realise the hours, and hours I spent with some of the others, trying to sort out their problems and very nasty fights with each other; going over and over information without judgement, and trying to run things smoothly, only for them to slap me in the face. There were no thanks; just expectations and demands. I would say turn left 3 times, they would turn right, get lost, and blame me. I do appreciate manners, and if someone (or 4 people at an optional when I asked the group what time they wanted to leave, and all agreed on 11am) feel its okay to make everyone else wait for them. Then stroll in, with no 'sorry guys' or even acknowledgment that everyone has been waiting, I do get a bit miffed for the others. This went on for 20 days. On that tour, I waited in lobbies, rang rooms, ran around parking lots, looking for late comers. I also spent 2 days booking hotel rooms for one who couldn’t get on with roommate; booked excursions for people who didn’t show up, and looked up sites for anyone who asked. I don’t know where you get the idea I wouldn’t make phone calls, or check things. The last thing I did was check boat times for the group, at the Amsterdam meal. All you had to do was ask. With the handout sheets I personally make for my groups, I did check all the info the week before the tour began. As I said in the lengthy talk about the tour, in Nov things change. I am restricted to what they put on their internet sites. In 21 days, I handed out 9 sheets which contained info about 118 sites and restaurants. Unfortunately Laduree in Paris had a kitchen fire, I never said the skiing was avail on the Jungfrau in Nov and gave you a booklet which stated this also; the criminal museum in Florence went out of business; a restaurant in Venice changed management and you didn’t like the other one listed; and a mask shop closed for a months holiday. In Vienna they decided to renovate the palace and close off the tank display in the HGM museum; and on the Prater website, it still says 'Reisenradplatz and some attractions open all year round'. I am sure the other 110 things were correct. I go out of my way to collect maps for your convenience. Some have to be ordered weeks ahead from tourist info offices. What kind of maps would you prefer? photocopies out of guide books? Hand drawn? As far as my phone number, anyone who asked for it, had it. We never left anyone behind anywhere, so I don’t understand the problem. We just did a lot of waiting. I find that more often than not, my phone will not connect with a non-UK mobile; so the first person called is one of their mates, and the message is passed on. My agenda has nothing to do with it. It's about trying to fit everything in, in a, day for the group. I've seen it before. If you really wanted a tour that went to Pisa and Pompeii, and to stay on Venice Island, why did you book one that didn't? Our dossier clearly outlines where we do and don't go. Pisa cannot be included in the winter itinerary as we are coming from Switzerland. We don't have enough time in the day. Our tour covers a great distance in a short time. Longer tours have the option. Pompeii is an optional, I had no control over that as we needed enough people on the Paris to Rome segment to be able to prebook and hire in an Italian coach, driver and guide. The dossier says it's dependent on numbers. I gave you 3 other options of things to do. I believe your previous tour with another company was going south and it was on the way. For Venice, the dossier clearly says we stay in Mestre, which is 8 mins drive from the island. You could have easily gone in the first night, and stayed in the second night. If you only spent one day in Venice, that was your choice. Where do you get the idea we were in an industrial site? We were next to a huge park with paths, ponds, boating club, a pedestrian bridge and a tree lined path to the centre of Mestre. They were building a roundabout down the road, but we were in a 4 star hotel with big beds, marble tables, big bathtubs, flat screen TVs and silver service dining. There's nothing more I can say except I'm sorry you had such a lousy time. I've had several letters from others on the tour who enjoyed themselves. You get what you give out. Cheers

I was also on this tour and I'm pretty sure I know who wrote this review and I doesn't supprise me she was a pain in the ass. The tour was great she is the type of person who find fault in everything in life and not cut out to be a traveler. Some people just can't hack it.

“Kumuka Central America”

written by capeoflight on 21/11/2011

this is the email i sent to kumuka after the trip.. have been traveling for 25 years and this is the first complain i am writting..trust me there is no exaggeration on this even i am skipping some details. this trip was really awful..from the beginning to the end. you guys never should do this trip in 11days...you will end up getting bad reviews.and please let your customer knows that when you can not get enough people to serve escorted tour. hotels are terribly smelly and has be change or upgraded for better ones. on the itinerary 3 breakfast was included but fabiana the guide didn't know about , we have left last 3 days to have breakfast and we end up missing one breakfast as our flight was early morning. fabiana didn't know that we are married and hotel tried to put us on different rooms. -fabiana supposedly the tour guide don't have experience and have never been to any of the city on this trip but speaks Spanish.sh.e didn't give any information on any city we arrived nothing about the history or were we are while we are on the buses.she was sleeping on the buses instead of giving us some small information about cities. we even heard that she said" i am helping a friend to get this people to Costa Rica" she asked question to bus driver to get some information about the place but she didn't even translate to us. -in Guatemala city....we asked for wakeup call and didn't get wake up that we have to leave at 4am. we end up rushing without breakfast and shower. -she put 6 of us in a very small local bus and a stop later 8 more guys got in the same bus we could hardly move our legs.it was terrible 6 hours trip to copan. -hotel in copan smell bad. towel smell bad. she hired a tour guide for Mayan history and she asked $3 tips from every person to pay tips to guide. -we got into another bus to continue to trip to Tegucigalpa...why do we had to stop on Tegucigalpa a city with crime and stay in very very bad hotel one of the Irish women said she end up sleeping in her cover as the bad had marks and very dirty , i end up drying myself with paper towels as the towels were smelly. even the hotel entereace had bad odor.. you guys really skip the hotel in this city and find a hotel outside of the city and people can maybe have a lunch while they are passing this city. -granada hotel room smelled very bad we end up moving to another room which has less odor. -island hotel is the only decent hotel. service was good too...we had little rest here. -San juan del sur hotel was bad end up changing room again , it was hard to breathe in the room. and the beach was terrible. you guys had to get a room close to good beach at madera. -costa rica we didn't got up early to move to costa rica and we end up in costa rica at 4 pm. we had a optional tours listed as volcana or museum tours on same day. how we could've done these after 4 pm? Fabiana got us on local smelly bus,,i had to hold my nose.and then local small ferry that is packed buy locals that we couldn't find a place to sit.Fabiana said that we will eat on cafe that kumuka recommend. others in groups said that they wanted go by taxi and we wanted to walk as distance was short receptionist marked the map wrong and we end up looking for cafe 1 hrs and couldn't meet the others. when we come back guy didn't even say sorry and didn't care. hotel inka was really really bad too. again end up changing room. first room didn't have any windows and was next to the bathroom. fabiana got the room that has inside windows as i said she didn't care and was on vocation more then we are. fabiana said her budget don't cover the room with window and if we want another room that we have to pay more ? time they gave us second room that has inside window. still didn't help, ceiling fan was noisy as hell, on top of that reception guy had 2 more of his friend with him party all night that we couldn't sleep all night. when we got to the reception early in the morning to check out 3 parting guys were sleeping on the couch at the entrance.i ask for manager to talk but he didn't want to give manager info.I end up arguing with him and he didn't care at all.

Guest's Response to capeoflight's Review

Written on: 05/12/2011

Obviously Kumuka has a very, very bad problem of providing customer service in South America and Central America. Kumuka wake up and smell the coffee, there are better companies out there such as Gekos and wilderness exp. This person will be lucky if they get 'any' comprehensive feedback from this unethecial 'tour' company.

“Great adventure with Kumuka”

written by on 21/06/2011

I booked PRIDE OF AFRICA, a 49 day long trip from Nairobi to Joburg with Kumuka without knowing much about the company. To make a long story short the trip was a fantastic experience and Kumuka did it perfectly. The Kumuka team was great, very helpful and committed in making everything work perfectly. Definitely to recommend!

“In March-April '09, I took a Kumuka Worldwide Tours to...”

written by ctehran27 on 03/06/2009

In March-April '09, I took a Kumuka Worldwide Tours to Southern Africa. We were on an overland tour that visited South Africa, Botswana, Zimbabwe, and Mozambique. The sights and excursions that were included were incredible. I got to see and do everything I had wanted to do and much more. The tour guides and drivers were so friendly and informative which made the trip much more enjoyable. Any questions or concerns I had were answered. In addition, my fellow tour-mates were the best anyone could ever ask for. I highly recommend this tour for anyone seeking an adventure. It's mostly camping in very nice camp grounds, but you also have the option to upgrade to rooms for a very cheap price (usually 5-15 dollars a night). Being in such close quarters with fellow tour mates is wonderful! I have met and gained some genuinely kind and amazing friends. Although the tour was fast past, we saw a lot in the 3 weeks (saw 4 out of the 5 big five!) Those people worried about bugs or safety need not to worry. At no point did I feel unsafe. Experiencing the African culture opened my eyes to a whole new world and made me realize that all the dangers I had heard about the continent were untrue. This truly was a once in a lifetime experience that I am grateful to have been a part of. ***Recommend doing this trip by starting in Jo-Burg and ending with Mozambique at the end. Makes for a very relaxing end to the exciting tour.

“I went on the 5 week Latin Discoverer Tour (Chile,...”

written by on 29/04/2011

I went on the 5 week Latin Discoverer Tour (Chile, Bolivia, Peru) with Kumuka from Dec-Jan, and it was terrible. The tour guide didn't speak Spanish and she had never been to Peru and was leading the tour blind. She also got drunk on several occasions (returning to our hostel one night at 4am when we were meant to leave at 5am, we couldn't get her out of bed) and also forgot to check if a private bus was locked so 2 bags got stolen off our bus in La Paz. She also lost a passenger's credit card details and was usually too hung over to help us, even when one passenger was sick with food poisoning and tonsillitis. She had no knowledge of the areas we visited, the history or the culture. I would not recommend Kumuka to anyone!!!!

Written on: 07/08/2011

we are also on a simliar tour with the same guide and have suffered the same events! am very angry and upset! would not recommend also.

“I have used Kumuka twice already for travelling around...”

written by Acscorpio on 26/03/2011

I have used Kumuka twice already for travelling around Africa and both times i was very satisfied with the trip. My first trip was only 2 weeks and the second one that I just came back from was almost 2 months. Beginning with the customer service while booking the trip with the London office and throughout the whole trip it was great. The tourguides and drivers are fantastic and very helpful. If you are not a fussy eater you will enjoy the food. The highlights are great and the value for money as well. If you check their webside they often have amazing up to 25% discount offers. Go for it!

“I travelled to vietnam with my girlfriend early this...”

written by Travel Turtle on 08/03/2011

I travelled to vietnam with my girlfriend early this year and had a fantastic experience. The Accommodation far surpassed what we had expected on tour - being greeted at your hotel with cold towels and an ice cold drink when it was 35+ was class!. The tour guide was a very knowledgable and helpful. The overnight cruise on Halong Bay was incredible - great seafood and great scenery. My only gripe would be that we should have had a little more time in Hoi An and maybe a little less time in Nha Trang.

“Had a young inexperienced partygirl type tour 'leader'...”

written by on 07/03/2011

Had a young inexperienced partygirl type tour 'leader' for the South American tour, who depends much on local guides to run thru' itenerary. Sometimes had no idea where we were going. At Bolivian border she abandoned us (she told us to pretend that we were independent travellers) as she was more concerned with her own issues. Whatever issues she may have should have been sorted out by the agency. After optional group dinner, she and some members sometimes go for drinks and get drunk. Had to walk back alone to hotel in the streets of La Paz. Would not recommend Kumuka tours for the middle-age group (40 and above) as transfers to coaches and hotels can get disorganised via cramped ans sometimes rundown taxis, vans or 'limos', i.e., the tut-tut type tricycles. Homestays conditions is really bad.

“I did a tour through south america...our tour guie was...”

written by on 21/11/2010

I did a tour through south america...our tour guie was rubbish and the truck was filthy, the equipment was old and broken! rubbish

“My partner and I travelled with Kamuka in China. The...”

written by crossna on 09/11/2010

My partner and I travelled with Kamuka in China. The itenerary was jam-packed and well organised, plus having a National guide for the whole tour was great. The local guides were knowledgable and friendly. Most of the accomodation exceeded our expectations, and made up for 1 or 2 average hotels we stayed in. I would definately recommend Kamuka for value for money and tour content in China. The only thing I would have liked was some printed materials, aside from the basic overview available online for the trip, though me may have missed out on something, booking through an agent.

“We did a trip with kumuka through chile and Argentina...”

written by on 26/10/2010

We did a trip with kumuka through chile and Argentina earlier this year. The tour leader was very very unprofessional and the equipment was old and broken. Kumuka does a lot of false advertising, e.g their trucks are not what they say they are in south America. Tour leader had no knowledge or organizational skills. This tour company is very disappointing especially when you spend heaps of money and you get no customer service. Kumuka has no code of practice or ethics, this is a shame.

“DON'T ever book with Kumuka. They are the most...”

written by on 25/09/2010

DON'T ever book with Kumuka. They are the most disorganized and cheatful company ever. I definitely agree with anybody who says any sort of tour company is not worth it. It's a load of ethnocentric people who don't understand the first thing about traveling vs. tourism.

“My husband and I took a Kamuka Tour to Egypt from Jul...”

written by gturramos on 18/08/2010

My husband and I took a Kamuka Tour to Egypt from Jul 9-22. It was an experience of a life time. It is an awesome place to visit. Although hot all the time, its just amazing. We were fearful at first, but thank God we got a great tour guide which i cannot say enough about because he made out trip a fantastic one. If anyone goes, you must ask for tour guide Michael Gerges if you can. He was the most polite and helpful tour guide we've ever had. His concern for my husband when he became ill was that of a family member. He made sure that we received the best treatment everywhere and made sure we got the best prices. I've never felt safer in a foreign country and Michael even joined in on a few things to make us feel at home and we did feel at home. We will return one day to Egypt, but we would only do it if Michael Gerges is our tour guide. I recommend the same for anyone else....if Michael is not with Kamuka tours, then find who's he's with and go with that tour company. that's just how we feel. EGYPT is the bomb!!!!

“They are tworst company I have dealt with for travel. ...”

written by on 06/08/2010

They are tworst company I have dealt with for travel. Do not waste your time. All the things they advertise are never done as said. I took a trip with them in the Middle East and though I enjoyed our tour leader and the people on it, the actual quality of the tour was a shithole. Their truck had no air conditioning, and I swear sometimes I felt I was not able to breathe. And of course they screwed me over by telling me 2 days before I started my trip that visa issues changed in Syria. Fine, I had to reroute, but they pretty much blamed it on me and didn't even help me reroute. I had to do it all myself, and the only compensation I got back was $52. In a nutshell...don't waste your time with them or truck trips in general. Be brave (unlike me) and do it yourself.

“I booked a trip to the Pacific Adventure on 28th April...”

written by on 21/07/2010

I booked a trip to the Pacific Adventure on 28th April departing 25th July, paid up front and booked flights and other accommodation around it as I wanted extra time in San Francisco and Seattle. On 23rd June the trip was cancelled by an automated email due to low numbers, something I was not told at the time of booking leaving me no suitable alternative trips at such short notice. I should have been told when I spoke to one of the reps before booking online that the trip was not guaranteed and that there were low numbers as I would never have booked it knowing that, after all you want to know you have a confirmed holiday. The invoice said it was confirmed on it. At the very least I could have been warned at the time of booking and out of courtesy a month earlier but they did not. So beware if you use their website if it says it is available then they can still cancel it so read the small print or only book something that is completely guaranteed. This was the first time I had used Kumuka and the last - this has never happened with Exodus or Explore. Then to cap it all they have not even refunded the money by 21st July so I am still out of pocket.

“I just finished the Peru Adventure and then loved it...”

written by Jo browne on 29/06/2010

I just finished the Peru Adventure and then loved it so much (excellent tour leader and itinerary) that I decided to continue on to Santiago! Both itineraries were amazing and so well organized... I would highly recommend it. Like another reviewer, it was a real highlight of my 11 months of traveling and I made some fantastic friends. My favourite places were Macchu Picchu and the Colca Canyon, both of which were included, but other gems were sand boarding at Huaccacina (and I never thought that I would have enjoyed it!), and the homestay on Lake Titicaca.. you have to go! Coming from the Uk, no one I knew had been with Kumuka and so I felt that I was taking a chance booking with them.. the tour was a good price and wondered what the hidden problems could be... poor hotels? However, I was pleasantly surprised and the hotels were of a good quality (but remember this is south america and things often dont work as they should) and the local transport was of a good standard. Take the tour!

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With just a few taps, customers can access real-time updates on their bus's location, ensuring they never miss a beat. Our intuitive interface allows for effortless navigation, putting all the essential information right at your fingertips. Say goodbye to uncertainty and hello to seamless commutes with our user-friendly GPS app.

Discover the Difference!

Three reasons to choose quality assurance travel, family-owned and operated..

Our owners run the business as if it were their own, because it is their own! That’s why every detail is handled with care and an eye toward giving you the most enjoyable bus travel experience possible.

Bus Owners,NOT Bus Brokers.

There are lots of bus brokers out there who do not own their buses and/or will subcontract your charter reservation. So you not only end up with a bus company that you may never have heard of, but you could be paying a huge mark-up on the cost of your bus trip.

Beat any reasonable quote.

Along with the service and the bus coaches themselves, we guarantee you and your group will pay the lowest bus charter rate around. Have you received a quote from a Bay Area bus charter company that seems low or even too good to be true? Send it to us and we will beat it. Guaranteed.

What are Customers are saying about us

Quality Assurance Travel is absolutely the BEST! On December 27, all of our Southwest tickets were canceled and I had to find a way to get my entire hockey team down to Riverside California from San Jose for two mandatory hockey games. So, I considered looking into a motorcoach. Our driver was so professional, so kind, and even watched both of our hockey games. The bus was as clean and as comfortable as I could've prayed for!! I would recommend this company to anyone looking to rent a motorcoach, or a bus for any reason whatsoever.

Quality Assurance Travel is always my go-to bus travel company in the San Jose area. They do an amazing job communicating and taking care of your large group travel needs. I work for a school and I know I can rely on them to safely take our students to and from field trips. Huge shout out to Elena & Javier Moreno! Elena is so helpful in booking and Javier is a very experienced driver who is also very accommodating! Thank you again to this team, I appreciate everything!

Used Quality assurance travel shuttle this past Friday for my daughter's wedding. Bus driver was very friendly. Shuttle was clean and the drive was very smooth. Pick from the fairmont hotel was on time and pick up from city hall was also on time to drive to the restaurant. The pick up from the restaurant back to the hotel was also on time. I highly recommend this company for any events. No worry about driving around SF and parking

Quality Assurance Travel is a beacon of reliability and professionalism in the travel industry. From their seamless communication to their unwavering transparency, they exude a level of trust that is unparalleled. With Quality Assurance Travel, the stress of coordinating transportation fades away as they ensure on-time arrivals, allowing you to tick off one less worry from your list. Whether it's a school field trip with numerous students or a corporate outing, having a dependable service like Quality Assurance Travel is invaluable. Their dedication to excellence sets them apart, making them the go-to choice for any travel needs.

Used Quality assurance travel shuttle this past Friday for my daughter’s wedding. Bus driver was very friendly. Shuttle was clean and the drive was very smooth. Pick from the fairmont hotel was on time and pick up from city hall was also on time to drive to the restaurant. The pick up from the restaurant back to the hotel was also on time. I highly recommend this company for any events. No worry about driving around SF and parking.

We had our staff retreat in Oakland and part of the retreat were site visits to organizations we work with. We looked for transport options and Quality Assurance Travel provided us with a good rate and we were glad with the service they provided. Their travel representatives communicated well and there was no need for extra phone calls or emails given that there were different buses and pick-up times. QAT provided prompt and great service.

We went from Palo Alto to Spirit Rock for a morning retreat and back in the afternoon, a 2 hr drive in each way. Quality Assurance Travel offered us a good rate. The driver arrived on time and service was decent. Will use them again.

Trusted by leading public and private organizations

Contact Quality Assurance Travel

1585 Laurelwood Road, Santa Clara, CA 95054

Mailing Address: P.O. Box 59158, San Jose, CA 95954

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