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Truist Mobile 4+

Banking made better‪.‬, truist financial corporation.

• #95 in Finance
• 4.8 • 730.2K Ratings

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Description.

Your better banking experience is here. Check balances, make payments, get personalized insights, and move money at your convenience. Enjoy smarter technology and innovative features that put you first so you can manage your finances with confidence. Accounts & cards * View account details and transactions * Set alerts preferences * View statements1 * Order checks and supplies * Manage overdraft options * Lock and unlock your cards * Set spending and region limits Transfer & pay * Transfer between Truist accounts or external accounts2 * Send and request money with trusted friends and family using Zelle®3 * View, manage, and pay bills securely in one place Sign in & security * Enable Face ID® or Touch ID® for quick access4 * Change your username and password * See sign-in history and remembered devices Mobile deposits * Deposit checks5 * View deposit history Planning & insights * Get insights on spending, trends, cash flow, and unusual activity * Link external accounts * Set and track spending budgets * Compare spending habits * Monitor savings goals Rewards & deals * Earn cash back on everyday purchases at select merchants * Discover offers from places you shop, dine, travel and more * View and redeem credit card rewards Help & support * Call Truist support * Find a branch, ATM, or bank service * View help & FAQS * Schedule an appointment * Access your Truist inbox Additional features * Add quick links for frequently used tasks * Show, hide, and reorder accounts * Browse and apply for other Truist accounts * Upload receipts and attach to transactions * Customized investment portfolio experience Disclosures 1 Paperless enrollment is required. 2 Fees may apply to transfers to other U.S. financial institutions. Setup is also required and verification may take 1 – 3 business days. View the Truist Personal Deposit Accounts Fee Schedule for more information. Your mobile carrier’s message and data rates may apply. 3 Neither Truist nor Zelle® offers a protection program for payments that you authorize in Zelle. Enrollment with Zelle through Truist Online or Mobile banking is required. U.S. checking or savings account required to use Zelle. For more information, view the Truist Online Services Agreement. 4 Only certain devices are eligible to enable Touch ID® or Face ID®. 5 Deposit limits and other restrictions apply. Face ID and Touch ID are registered trademarks of Apple Inc. Zelle® and the Zelle related marks are wholly owned by Earning Warning Services, LLC, and are used herein under license. Investment and Insurance Products: • Are Not FDIC or any other Government Agency Insured • Are Not Bank Guaranteed • May Lose Value Services provided by the following affiliates of Truist Financial Corporation (Truist): Banking products and services, including loans and deposit accounts, are provided by Truist Bank, Member FDIC. Trust and investment management services are provided by Truist Bank, and Truist Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc., and P.J. Robb Variable Corp., which are SEC registered broker-dealers, members FINRA, link opens in new tab SIPC, link opens in new tab and a licensed insurance agency where applicable. Investment advisory services are offered by Truist Advisory Services, Inc., GFO Advisory Services, LLC, Sterling Capital Management, LLC, and Precept Advisory Group, LLC, each SEC registered investment advisers. Sterling Capital Funds are advised by Sterling Capital Management, LLC. Insurance products and services are offered through McGriff Insurance Services, Inc. Life insurance products are offered through Truist Life Insurance Services, a division of Crump Life Insurance Services, Inc., AR license #100103477. Both McGriff and Crump are wholly owned subsidiaries of Truist Insurance Holdings, Inc.

Version 3.0.0

Auto-capture enhancements for mobile deposit Mortgage documents added to the Document Center Add the Zelle QR code widget to your home screen Updates to Zelle upcoming transactions display Estimated wait times displayed when interacting with Truist Assist (our virtual assistant)

Ratings and Reviews

730.2K Ratings

A lot of sign in issues and glitches should have been resolved before the transitions/merger CUSTOMER SERVICE IS PATHETIC I WILL BE CHANGING BANKS SOON IF THIS DOES IMPROVE I am a member of a credit union which provides much better service and customer service. I could not sign in to my BB&T account the date the switch over occurred. I waited on the automated service for 1:45 minutes and was hung up on on the date the switch over occurred by your customer service representative. She did not view me as valuable customer She was angry and needs coaching to understand her role as a bridge to resolve issues customers experience. If she does not like performing her job duties she should seek employment performing a different job function. When calling the customer service number after hours I have had difficulty getting to speak with anyone this was as recent as Friday, September 17, 2021. This seems to occur when there are issues with online banking When ATT purchased DirecTV this is the exact way customers were treated and now it is struggling to survive. I was a customer until ATT took control. I found a better provider. I am contemplating taking the same action here. I have a business account, home mortgage, personal account with (BB&T) now Truist, if I continue to have these issues I am leaving. Thanks for the opportunity to share my experiences Michael Warren

Developer Response ,

Hey, Michael. Thanks for sharing your feedback. Feel free to reach out with any additional comments or suggestions by emailing [email protected] and reference case #32691879.

Truist truly was not ready, this app is such a disappointment. In addition to being forced to switch from my Suntrust app this app rarely works, the layout, design and ease of use are terrible. Each time I access it there is a message in app that says the service your requesting is not available. I have used my Suntrust debit card for years to receive and send funds via Cash App. After being forced to switch to Truist, I was unable to receive or send money using Cash App. The error said your card is not allowing deposits please add a new card. I had to call Suntrust the rep initially told me to contact Cash App, I told her the problem started as soon as I was forced to switch to Truist. After going back and forth with her she said she refreshed my card which corrected the error with cash app. I tried to send money from cash app today I’m getting an error saying your bank declined this payment please update your card. Not only that, but I attempted to use my debit card in the grocery store yesterday and it was declined. I have used the same card for years. We were assured there would be no interruptions in services, but for me that clearly has not been the case. Truist you need to go back to the drawing board.

Beware, they will steal money out of your account, then deny it!

Out of all the banks I’ve had in my entire life this bank has been by far without a doubt the worst bank I’ve ever had my any experience with! They are extremely dishonest they are thieves, and they do not care about their customers not to mention every single time you go to any bank location in the state you are guaranteed to wait at least 35 minutes. They are extremely slow, extremely rude and most of all they steal money out of your banking account and then try to make you feel like you’re the one that’s at fault, I will never in 1 million years ever consider banking with this piece of crap company ever again you would be an absolute fool to do business with these thieves $100 was taken out of my account without my knowledge and I had not used my debit card within over two weeks and most definitely didn’t spend anywhere near $100 more like less than 20 they are not willing to help you they act like they cannot find the problem when in real allergy it’s sitting right in front of them on their computer screen. They are dishonest. and do not care in the least bit of their customers they’re more worried about stealing from their customers oh, and also if you cash your paycheck, they like to put a week hold on your cash paycheck that you deposit into your account which should be illegal as people live paycheck to paycheck and there is absolutely no rate for them to randomly hold your paycheck for over a week

Hi, Seanicusmclain. We're sorry you’re experiencing this issue, but hope there’s a quick way to resolve it. Please email us at [email protected] and reference case #39210608, your name, preferred contact method, and a brief summary of the issue. Be sure not to include personal account information since email is not a secure form of communication. Thanks, CP, Truist Mobile

App Privacy

The developer, Truist Financial Corporation , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• User Content
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Frequently asked questions

What is online banking.

Online banking lets you complete everyday banking tasks from a desktop, tablet or mobile device. You can skip the trip to your bank branch or the ATM. Instead, just log in to your account to manage your money, deposit checks and monitor your bank accounts all in one place. Complete a simple  enrollment process to get started. 

What is the benefit of mobile banking?

Mobile banking allows you to bank on the go using your smart phone or tablet. With mobile banking you can complete simple everyday tasks anywhere and at any time from the palm of your hand. You can access and manage your account profile, review your transactions, send money or redeem rewards all from one location. You can even access your account outside of the United States.

What is the difference between online and mobile banking?

The major difference between online and mobile banking is how you access your account. With online banking, you log in to your account via a desktop, tablet or mobile device using your username and password. With mobile banking, once you download the app from your app store onto your mobile device or tablet, you can access your account through the app. Another difference between the two is the mobile app allows you to deposit checks using your mobile device or tablet.

How do I set up online banking and mobile banking?

For personal accounts : Gather your U.S. Bank card or account number and PIN along with your Social Security number to complete a one-time enrollment process . If you don’t have a PIN or need a new one, please contact 24-Hour Banking at 800-USBANKS (872-2657) .

For business accounts : You’ll need an ATM or debit card. You can apply for these at a branch. Use your PIN to log in to mobile or online banking. Next, create a unique username and password to log in securely in the future. Then, just follow the instructions on the enrollment page.

How current is my account information?

Most account information is updated in real time as transactions are processed throughout the day. Mobile and online banking offers you the most current balance and transaction information available.

Can I transfer money to and from other banks?

Yes. Your U.S. Bank checking, savings, money market and U.S. Bancorp Investments brokerage accounts are eligible to send and receive external transfers both through online banking and the mobile app.

What if I forget my username or password, or want to change them?

You can change or reset your username or password in the mobile app or online banking.

What kinds of account alerts can I set up?

You can select from a wide variety of alerts to stay informed of account activity that is important to you. Some common ones by account type include:

For checking and savings accounts:

• Negative balances
• Balances that fall below a dollar amount you choose
• Deposits or withdrawals that exceed a specified dollar amount
• Overdrafts and overdraft protection transfers (checking only)
• Availability of new statements and other online documents

For credit cards:

• Balances and transactions that exceed a dollar amount you choose
• Available credit that falls below a specified dollar amount
• Payments and credits posted to your account
• Payments due or overdue
• AutoPay payments scheduled or processed
• Transactions with higher fraud risk, such as ATM cash withdrawals, international transactions, gas station purchases, and purchases made without a card present
• Declined transactions

For ATM/debit cards:

• ATM cash withdrawals
• Transactions that exceed a dollar amount you choose
• International transactions
• Gas station purchases
• Purchases made without a card present

What can I do to protect myself against fraud?

The most important thing you can do is keep your login credentials confidential. Logging out of your account when you are finished using digital services is also important. It is also important to never send money to those you do not know and trust. U.S. Bank offers a digital security guarantee that covers you from being liable for unauthorized transactions initiated through the mobile app or online banking. Visit Financial IQ to see a large selection of articles and videos related to protecting yourself again fraud.

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Free credit score access, Alerts and Score Simulator through TransUnion’s CreditView ™ Dashboard are available to U.S. Bank online and mobile banking customers only. Alerts require a TransUnion database match. It is possible that some enrolled members may not qualify for alert functionality. The free VantageScore ® credit score from TransUnion ® is for educational purposes only and is not used by U.S. Bank to make credit decisions.

Must have a bank account in the U.S. to use Zelle ® . Terms and conditions apply.

Payment requests to persons not already enrolled with Zelle ® must be sent to an email address.

Eligibility requirements and restrictions apply. Please see the Digital Services Agreement  for more information.

Zero fraud liability – U.S. Bank provides zero fraud liability for unauthorized transactions. Cardholder must notify U.S. Bank promptly of any unauthorized use. Certain conditions and limitations may apply. See the Electronic Fund Transfers  section in  Your Deposit Account Agreement  (PDF)  for details.

For text alerts, standard messaging charges apply through your mobile carrier and message frequency depends on account settings. Please be advised that these alerts may not be sent immediately.

Digital financial services benchmarking firm Keynova Group ranked U.S. Bank #1 for mobile apps in its Q1 2023 Mobile Banker Scorecard.

Investment and insurance products and services including annuities are: Not a deposit • Not FDIC insured • May lose value • Not bank guaranteed • Not insured by any federal government agency.

U.S. Bank, U.S. Bancorp Investments, U.S. Bancorp Advisors and their representatives do not provide tax or legal advice. Each individual's tax and financial situation is unique. You should consult your tax and/or legal advisor for advice and information concerning your particular situation.

For U.S. Bancorp Investments:

Investment and insurance products and services including annuities are available through U.S. Bancorp Investments, the marketing name for U.S. Bancorp Investments, Inc., member  FINRA and SIPC , an investment adviser and a brokerage subsidiary of U.S. Bancorp and affiliate of U.S. Bank.

For U.S. Bank:

U.S. Bank is not responsible for and does not guarantee the products, services or performance of U.S. Bancorp Investments, Inc.

Mortgage, home equity and credit products are offered by U.S. Bank National Association. Deposit products are offered by U.S. Bank National Association. Member FDIC.

Zelle ® and the Zelle ® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Paze and the Paze related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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Understanding your available balance

Get details on how your available balance works to help you manage your account

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AVAILABLE BALANCE

If you’re like most TD Bank customers, you use a combination of cash, checks, online banking, and your debit card to pay bills and make everyday purchases. Your available balance tells you how much money is currently available for you to spend. Different types of transactions affect your available balance in different ways. It’s important to remember that your available balance may not be the same as the balance on your statement, due to pending transactions.

Let’s examine how Available Balance works by looking at a typical customer’s day so you can better understand how to manage your own checking account and avoid overdrafts.

Sam begins the day by using online banking to check his account. He sees that a $500 direct deposit has been made, and his available balance shows as $2000. Sam’s available balance doesn’t reflect any checks he’s written or any scheduled bill payments that have not yet cleared.

Sam remembers he wrote a personal check for $100 to his babysitter and has a $50 check to his niece. Sam should consider this money as unavailable for any future purchases and keep enough money in his account for those payments to process to avoid overdrafts.

While running errands at lunch, Sam buys a cup of coffee using his debit card. His available balance is reduced by $5 right away, and the purchase appears in his Pending Transactions. He also purchases the new bestseller and pays with his debit card, which reduces his available balance by $20 immediately, and will appear in his Pending Transactions. Since this money has already been spent, it will no longer be considered available.

You can check your pending transactions online, on your mobile phone, at a TD Bank store, or by calling TD Customer Service.

On the way home from work, Sam stops by TD Bank to make a deposit: a $200 check, $50 cash, and a $300 check. Sam receives immediate availability for cash deposits, and a $100 courtesy for the total value of all checks he deposited.

New accounts may have to wait longer for their funds to be available. You can find out more by reviewing TD Bank’s Personal Deposit Account Agreement.

Now, let’s look at how Sam’s banking transactions were processed overnight to help you understand what you may see in your own account. All transactions are processed at the end of the business day and are sorted in the following manner.

First, we process transactions based on the date and time that the transaction occurred. Note that pending transactions will impact the available balance, but won’t incur any potential overdraft fees until after the items clear. If Sam had any Wire, Overdraft, or Return Item fees, they would be sorted here, based on the time they were processed by TD Bank. Checks drawn on Sam’s account will all process as if they occurred at 11 pm. When there are multiple checks, they will be processed by check number, from lowest to highest. Lastly, any interest earned or other fees generated by the end of the day, such as non-TD ATM fees, Monthly Maintenance fees, or Paper Statement fees will then be applied.

When the day is done, Sam’s end-of-day available balance is $1975.

Remember, TD Bank’s online and mobile banking services, TD Stores, ATMs and TD Customer Service all offer you up-to-date information about your available balance, and more, to help you manage your accounts anytime, anywhere.

TD Bank. America’s Most Convenient Bank.

UNDERSTANDING YOUR OVERDRAFT OPTIONS At TD Bank, we understand that sometimes the funds available in your account are not quite enough to cover a transaction. We think you should be able to decide how you’d like your account to work if this happens. That’s why we give you different options to choose from. All of our customers automatically receive our Standard Overdraft Service. With this service, if you don’t have enough available funds in your account, your debit card will be declined at the time of the swipe. All other overdrawn transactions may be considered for payment at our discretion. Your available balance can be overdrawn by up to $5 without incurring any fees. If we do pay or return an overdraft item for you, a $35 overdraft fee applies for each item, up to five fees per day. The best way to avoid overdrafts is to actively keep track of your account and know what your available balance is at all times. Here are some additional ways that TD Bank can help. Sign up for Balance Alerts, and at the start of the business day, you’ll receive an e-mail notifying you if you’ve reached the available balance limit that you set. Our Mobile App and Online Banking Services make it easy to keep track of your accounts. Pick up a Checkbook Register and write down transactions as you go. And you can always visit one of our Convenient Locations or call TD Customer Service by phone 24 hours a day. If you’d like to put a plan in place to further manage your account in the event of overdrafts, we offer the following options. With TD Debit Card Advance, you’ll receive the same coverage as our Standard Overdraft Service, plus your ATM and one-time debit card transactions may also be covered when you don’t have enough available funds in your account. There’s no cost to enroll for this service. A $35 overdraft fee will apply for each overdrawn ATM and one-time debit card transaction we pay. When you choose our Savings Overdraft Protection option, we’ll link your checking account to your savings or money market account and automatically transfer funds from them to cover you up to the available balance in those accounts. There is no cost to enroll. For each automatic transfer, a $10 daily transfer fee will apply. If your overdraft protection account does not cover your overdrawn balance, plus the transfer fee, no transfer will occur and you may be charged a $35 overdraft fee for each item we pay or return. It’s important to note that all overdrafts are paid out at the discretion of TD Bank, and payment is not guaranteed. Planning ahead for occasional overdrafts makes smart banking sense, but the best advice is to manage your account and avoid overdrafts before they happen.

Welcome to Online Banking from TD Bank. Using online banking has never been easier for TD Bank customers. Get access to your accounts anytime, anywhere. Manage all your banking needs in one place. Manage Your Accounts Using our streamlined Accounts view, you can see all your accounts on one page. Easy access to the tools you use most. Quickly switch between accounts, such as checking, savings, credit card, mortgage and more. Updated features Send, receive and request money by email or text using Send Money. Pay bills with convenience and simplicity to almost any person or company in the U.S. Transfer funds between your TD Bank accounts or with an external account. Single-use security codes instead of security questions. Unique security codes make banking with us more secure. And so much more. Searchable help on every page. Increased security by masking your account numbers. More deposit images in your history. Access tools to help you get your banking done faster. Thank you for banking with TD Bank. Now even faster, simpler and more secure.

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Online Banking FAQs

How do I transfer money online?

Sign in to your chase.com account and choose “Transfer money” under “Pay & transfer” on the navigation menu. Choose “Schedule transfer” and then choose the account that you want to make the transfer “From.” Then choose the account you're transferring the money “To.” You can do a one-time transfer or set up customized repeating transfers. Choose a transfer date and choose “Next.” Review the transfer details and choose “Transfer Money” if the information is correct. Then you’ll see a confirmation page with a transaction number for your reference. Please review to verify the information is correct before choosing “Submit Transfer.”

How do I access my account information and activity?

Sign in to your chase.com account and choose the account that you would like to see. The Account Activity page displays your payment and deposit information with your present and available balances at the top of the page. For check details, choose the check icon next to the transaction. You can see both the front and back of your checks. To print a copy of the check, choose the “Print Check Details” icon in the top right corner of the page. To verify that you’ve received a deposit, go to the Account Activity page and choose the check icon next to the transaction to see the deposit details. To print a copy, choose the “Print Deposit Details” icon in the top right corner of the page.

How do I make a payment?

Sign in to Chase Online℠ and choose “Pay & transfer” then “Pay Bills” in the navigation menu. Choose your payee, enter the amount, “Pay from” account and the “Send on” or “Deliver by” date, then choose “Pay This Bill.” Review your payment information and if everything is correct, choose “Pay It.” Then you’ll see your payment confirmation. If you're paying a private individual rather than a business, consider using Zelle ® .

What security features are in place to protect my account information online?

Chase Online Banking uses encryption methods to protect your personal information like user IDs, passwords and account information over the Internet. The security of your personal information is always a priority at Chase. For more information on how we protect you, please go to the Chase Security Center .

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Get secure and easy access to your TBK Bank accounts over the Internet, anywhere you can log in, any time. If you are new to online banking and want to enroll, sign up by clicking the Enroll Now link.

• Available with any TBK Bank Account
• Fast and Easy to Use
• Available 24/7 Online
• View Current Transactions and Past Statements
• Transfer Funds
• Pay Bills with Online Bill Pay
• Make Loan Payments
• Works with Quicken
• Securely Encrypted

Online Banking Terms and Conditions.

My Credit Score

• Credit Score
• Credit History
• Credit Monitoring
• List of loans and credit cards, including balances
• Details of how your credit score may be affected with suggestions on how to improve your score

Estatements

Stop filing. Start smiling. To make your life easier, we’ve made eStatements available on all TBK Bank accounts, free of charge. It’s the exact same information as your paper statement, only in a digital file.

They’re also instantly retrievable and are a great way to keep your data more secure (identity thieves love a good paper trail).

• Simplify Account Management
• Eliminate Paper Waste
• Safer than Mailed Paper Statements 1
• Save/Download/Print as Needed
• Easy Retrieval
• Check Images Provided
• Absolutely Free

1 Experts indicate that most identity theft occurs at home, including stealing documents from mailboxes and garbage cans.

eStatement Terms and Conditions

How to Enroll

​The only way to make paying bills easier to swallow is to just make it easier and that’s exactly what TBK Bank Bill Pay does.

​Schedule recurring payments, set up email alerts for your banking activity, even make payments in advance, electronically, whenever you’d like.

No stamps. Just a simpler, better way to handle your bills.

• ​Available with all TBK Bank Checking Accounts
• Receive Bills Electronically
• Set up Bill Reminders
• Payments Post Faster than Mailing
• See Your Payment History Online
• Save on Stamps​​

Zelle ® is a convenient way to send money using your mobile banking app or online banking account.

Whether it’s saving you a trip to the ATM or taking out the guesswork of divvying up the lunch tab, Zelle ® is a fast, safe, and easy way to send and request money. Funds are sent directly to the recipient’s account in a matter of minutes 1 and all you need is the recipient’s email address or U.S. mobile phone number.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

1) Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle ® .

Learn more about Zelle®

Did you know that you can have a notification sent to your smartphone when your account balance falls below a certain amount? With alerts, get relevant, real-time information directly from online banking or our mobile banking app.

​Examples of alerts are:

• Security Alerts
• Account Alerts
• Transaction Alerts
• Balance Alerts​

Managing your finances doesn’t have to be complicated. With Budget from TBK Bank, you can see your full financial picture in one place, no matter the account or financial institution. No need to toggle between multiple accounts at different financial institutions.

Learn More about Budgets

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Some users may be experiencing an issue accessing Small Business Center. We apologize for the inconvenience and are working to resolve it as soon as possible.

Some users may be experiencing an issue accessing Commercial Center. We apologize for the inconvenience and are working to resolve it as soon as possible.

The website you have selected is an external website that is provided for your information and convenience. TBK Bank does not provide, and is not responsible for the product, service, or overall website content at the external website. The bank’s privacy policies do not apply to the linked website. Consult the linked website’s privacy disclosure for additional information.