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Princess MedallionClass ®

Your vacation – effortless. personalized., what is a princess medallionclass vacation.

A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. It begins with your  Medallion®, a quarter-sized, wearable device  that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Spend more time connecting with each other and doing what you love on a Princess MedallionClass® vacation.

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How do I access cruise personalizer?

By 2ferfun , June 30, 2021 in Princess Cruises

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Our upcoming cruise is our first medallion class cruise. Always before when I logged onto my princess there was an option to select cruise personalizer. Now it says check in but when I do that it just tells me to download the app.

Can someone help me access the cruise personalizer?

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It's only now available in the app.  Not on Princess.com.

11 minutes ago, franktown said: It's only now available in the app.  Not on Princess.com.

This is correct and here is another nightmare of princess right hand doesnt know what the left hand is doing:

We are booked on the August 1st Majestic cruise.  We received an upsell offer (from inside to balcony, $199 pp YAY!) I emailed immediately that we wanted to take advantage of it.  The Upsell Dept. replied that I needed to add my credit card info into cruise personalizer and they would process the request.  I have already filled out all the info in the app but I assumed that there must be somewhere else I needed to enter it.  However, I couldnt find anywhere online to put it in.

I called customer service and they were telling me to access cruise personalizer the old way.  After repeatedly telling them that it just says to download the app she put me on hold and was gone for a long time.  When she came back she said that several depts. are not aware that cruisers cant access the old cruise personalizer!  And that THEY cant see anything we enter in the app.

She had spoke with someone higher up and the response was basically, "oh, this could be a problem".

How does this always happen with princess tech people?  I love princess, but they always seem befuddled when it comes to technology!

She was able to enter my card info for me and now I am waiting to hear from the upsell people!  Fingers crossed!

15 minutes ago, 2ferfun said: This is correct and here is another nightmare of princess right hand doesnt know what the left hand is doing:   We are booked on the August 1st Majestic cruise.  We received an upsell offer (from inside to balcony, $199 pp YAY!) I emailed immediately that we wanted to take advantage of it.  The Upsell Dept. replied that I needed to add my credit card info into cruise personalizer and they would process the request.  I have already filled out all the info in the app but I assumed that there must be somewhere else I needed to enter it.  However, I couldnt find anywhere online to put it in.   I called customer service and they were telling me to access cruise personalizer the old way.  After repeatedly telling them that it just says to download the app she put me on hold and was gone for a long time.  When she came back she said that several depts. are not aware that cruisers cant access the old cruise personalizer!  And that THEY cant see anything we enter in the app.   She had spoke with someone higher up and the response was basically, "oh, this could be a problem".   How does this always happen with princess tech people?  I love princess, but they always seem befuddled when it comes to technology!   She was able to enter my card info for me and now I am waiting to hear from the upsell people!  Fingers crossed!

"Oh, this could be a problem." That would be very funny except that it is not. Princess has been my favorite cruise line, but I am rapidly coming to the conclusion that I shall not sail with them again!

26 minutes ago, 2ferfun said: This is correct and here is another nightmare of princess right hand doesnt know what the left hand is doing:   We are booked on the August 1st Majestic cruise.  We received an upsell offer (from inside to balcony, $199 pp YAY!) I emailed immediately that we wanted to take advantage of it.  The Upsell Dept. replied that I needed to add my credit card info into cruise personalizer and they would process the request.  I have already filled out all the info in the app but I assumed that there must be somewhere else I needed to enter it.  However, I couldnt find anywhere online to put it in.   I called customer service and they were telling me to access cruise personalizer the old way.  After repeatedly telling them that it just says to download the app she put me on hold and was gone for a long time.  When she came back she said that several depts. are not aware that cruisers cant access the old cruise personalizer!  And that THEY cant see anything we enter in the app.   She had spoke with someone higher up and the response was basically, "oh, this could be a problem".   How does this always happen with princess tech people?  I love princess, but they always seem befuddled when it comes to technology!   She was able to enter my card info for me and now I am waiting to hear from the upsell people!  Fingers crossed!

Reads like situation normal when it comes to Princess IT dept.  The CIO should have been keel-hauled and walk-the-plank ages ago.

You were in the Cruise Personalizer on Princess.com website.  It is still there, but most of the registration functionality was moved to the Medallion Class App.  If you have a smartphone that is reasonably current, you should be able to download the App and use it to enter and review information.  Lots of posts and info on Ocean Medallion App 3 sticky thread at top of Princess board.

1 minute ago, Steelers36 said: You were in the Cruise Personalizer on Princess.com website.  It is still there, but most of the registration functionality was moved to the Medallion Class App.  If you have a smartphone that is reasonably current, you should be able to download the App and use it to enter and review information.  Lots of posts and info on Ocean Medallion App 3 sticky thread at top of Princess board.  

The issue was that the people in customer service and the upsell department can't see anything we've entered into the app, including credit card info. They never stored that in the the cruise personalizer like they do your passport info. 

fluffybunny22

Sounds like Princess' website and app has all of the functionality and issues that I always encounter with Disney so I'll feel right at home.

My memory fails me. Did we used to add our credit card number to Personalizer ? I guess we must have done so, can't think of anywhere else I would have given CC info. I am wary of sites that store CC information and have been reluctant to add it to Medallion far in advance of cruise date. Out TA does not store CC info and I need to give it to her when ever a payment is due - I prefer that. My preference would be for Princess to store CC info just for the duration of the cruise.

1 hour ago, ontheweb said: "Oh, this could be a problem." That would be very funny except that it is not. Princess has been my favorite cruise line, but I am rapidly coming to the conclusion that I shall not sail with them again!

Will cruise with Princess 2 more times as we have booked with friends for both. We have booked an Oceania for 2022 to try it out. We have sailed with Azamara once and would definitely do it again. 

1 hour ago, Steelers36 said: Reads like situation normal when it comes to Princess IT dept.  The CIO should have been keel-hauled and walk-the-plank ages ago.

Love it.When you say "situation normal" I see: SNAFU

For those who didn't know, the word snafu is actually an acronym for: Situation Normal All F***** Up.  If one is being nice they can use the word "fouled" in that acronym but...

Princess IT has always boggled my mind. It's amazing to me that they can be so totally inept. As for the CIO - that is Marshall Lancaster and it wouldn't surprise me at all if he is getting a huge bonus. That seems to be how things work.

1 hour ago, Tedferg said: My memory fails me. Did we used to add our credit card number to Personalizer ? I guess we must have done so, can't think of anywhere else I would have given CC info. I am wary of sites that store CC information and have been reluctant to add it to Medallion far in advance of cruise date. Out TA does not store CC info and I need to give it to her when ever a payment is due - I prefer that. My preference would be for Princess to store CC info just for the duration of the cruise.

You used to have to enter your credit card info in the cruise personalizer or give a credit card at check-in.  I read some people put cash into their account at guest services in lieu of a credit card.

I’ve thrown my hands up in frustration and disgust with the Princess app, it’s a piece of *****. I got it downloaded, information loaded, pictures taken all good to go. I have green checks on everything but the Passage Contract, when I hit acknowledge nothing happens, I guess I’m not the only one with this problem. I also don’t have the Dine line on my app. I called the help line, the navigator didn’t squat about the app. I tried to call again today, hopping I’d get someone who knew something, fat chance. I was on hold for 20 minutes and a lady answered the phone she said she didn’t know anything about the app and transferred me to someone who help, I gave up after another 20 minutes. We sail in 53 days so I’m one wasting my time on this piece of *****.  

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Thank you for choosing Norwegian. We can't wait to welcome you onboard, but first, let's go over everything you need to prepare for an amazing holiday ahead. Learn what to expect at the pier and how we've enhanced Online Check-In to expedite the boarding process and maximise your holiday time. Sail Safe™ Health & Safety Program . All guests age twelve and over and crew are required to be 100% fully vaccinated so you can do what you’ve always wanted to do on a cruise — EVERYTHING.--> Start customising your holiday by logging in to My NCL or download the Cruise Norwegian App .

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All guests age twelve and over must be fully vaccinated at least 2 weeks prior to embarkation. Proof of accepted vaccination against COVID-19 must be shown at the cruise pier to board the ship. Pre-cruise testing and additional health screenings for unvaccinated guests under the age of twelve (on sailings from or to a U.S. or Canadian port) will be conducted at terminal for extra measure.

Unless otherwise stipulated by local regulations (Cruise Travel Requirements by Country) that would supersede our policy, at time of check-in, all guests will be required to provide proof of a negative COVID-19 antigen or NAAT test (i.e. PCR) result administered by a verified third party or via medically supervised home test within two days prior to embarkation date for cruises originating in a U.S. or Canadian port and within three days prior for voyages departing from a non-U.S. port.

In order to facilitate, Norwegian has partnered with Inspired Diagnostics lab to ensure that guests have access to a quick, efficient and easy way to access the required FDA-approved proctored in-home antigen test prior to embarkation from the comfort of their own home. Inspired Diagnostics is a subsidiary of Inspire Health Alliance, a leader in best-in-class health services. Testing at home is safe, simple, and convenient. Purchasing in-home testing kits is simple.

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Guests are also responsible for complying with all local health and safety requirements which may include additional pre-embarkation testing at the terminal. On select sailings where local government or health authorities may require guests to partake in additional COVID-19 testing prior to boarding, NCL will provide free testing at the terminal. Please refer to Cruise Travel Requirements by Country for country specific requirements.

All unvaccinated guests under the age of 12 will be required to bring proof of a negative NAAT test (i.e. PCR) result administered by a verified third party within three days prior to embarkation date. Failure to comply will result in denial of boardin g.

Additionally, unvaccinated guests under the age of 12 on sailings from or to a U.S. or Canada port will be subject to additional testing at embarkation and disembarkation administered and paid for by the cruise line, as part of the U.S Centers for Disease Control (CDC) Voluntary COVID-19 Program for Cruise Ships Operating in U.S. Waters.

Other available pre-embarkation testing services:

Additionally, the following services offer a verified third party or medically supervised at home testing: eMed or BioReference-Scarlett Concierge testing service – BioReference sends a trained Scarlet Health Professional to your home to collect your COVID-19 test specimen. Locate a Covid-19 Testing Provider Prior to Your Cruise: Should you need to locate a testing provider prior to beginning travel or while traveling prior to your cruise, please visit TestForTravel.com , an easy-to-use online tool for locating COVID-19 testing providers around the world. Simply enter your zip code, or city and country, and the website will display locations, contact information, and testing hours. It also allows you to search by test type – PCR or Antigen

At time of check-in, all guests will be required to provide proof of a negative COVID-19 antigen or PCR test result administered by a verified third party or via medically supervised home test (i.e.  https://www.emed.com/  or  BioReference-Scarlett Concierge  testing service - BioReference sends a trained Scarlet Health Professional to your home to collect your COVID-19 test specimen), within two days prior to boarding for cruises originating in a U.S. or Canadian port and three days prior for voyages departing from a non-U.S. port. If a guest is unable to provide proof of a negative result at the time of embarkation, testing will be available at the terminal at the guest’s expense. Guests are also responsible for complying with all local health and safety requirements which may include additional testing.

All unvaccinated guests under the age of 12 will be required to bring proof of a negative NAAT test (i.e. PCR) result administered by a verified third party within three days prior to embarkation date. Failure to comply will result in denial of boarding.

Should you need to locate a testing provider prior to beginning travel or while traveling prior to your cruise, please visit TestForTravel.com , an easy-to-use online tool for locating COVID-19 testing providers around the world. Simply enter your zip code, or city and country, and the website will display locations, contact information, and testing hours. It also allows you to search by test type – PCR or Antigen.

For guests that prefer to test prior to travel in the comfort of their home or while traveling, we have partnered with Inspired Diagnostics to provide FDA-approved, proctored, in-home antigen testing for our guests. Inspired Diagnostics is a subsidiary of Inspire Health Alliance, a leader in best-in-class health services. Testing at home is safe, simple, and convenient. Purchasing in-home testing kits takes just five simple, easy steps at: https://inspirediagnostics.com/ncl/ .

*Residents of the United Kingdom are required to provide additional proof of a negative COVID-19 antigen or PCR test. See FAQs below.

Save Time at Embarkation Complete Your Online Check-In

New health and safety steps added to Online Check-In will significantly cut down processing time at the pier. Experience a much faster, more seamless boarding process when you complete all required steps listed below. Online Check-In for all guests is required to download your eDocs (boarding pass). Port security requires each guest to present their eDocs to enter the pier. PLEASE NOTE: You will lose the opportunity to Check-in online 3 days prior to sailing.

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• Acknowledge that you and each guest age twelve and over in your stateroom will be fully vaccinated at least 2 weeks prior to departure (for sailings prior to December 31, 2021)
• Take a Selfie Photo: Use your computer webcam or mobile phone camera to capture your pre-cruise security photo. You can come back to this step on the Mobile app if you don't have a web cam.

These steps will be available 21 days prior to your sail date:

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• Watch the Required Safety Video in advance to avoid large crowd gathering onboard. Learn important muster drill, life jacket and onboard safety procedures.

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Select "Download eDocs" once you've completed Online Check-In for each guest. Print a copy or save a screen grab from your phone containing guest name, terminal arrival time, ship, stateroom and bar code. Port security will check eDocs for this information along with passport/identification to allow entry to the port. You'll be able to download eDocs 21 days prior to your sailing after Online Check-In is complete. Failure to show eDocs at embarkation will result in long wait times at the port.

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• Track your onboard purchases throughout your holiday.

Our enhanced, staggered embarkation process will streamline check-in by allowing guests to reserve arrival time at the pier during Online Check-In. Security will allow guests to enter the port at reservation time noted on your eDocs.

All unvaccinated guests under the age of twelve on sailings from or to a U.S. or Canadian port will be subject to additional testing at embarkation and disembarkation administered and paid for by the cruise line.

Along with your eDocs, you'll need to bring proof of COVID-19 vaccination (if you are age twelve and older), proof of negative COVID-19 test (PCR if under the age of twelve and unvaccinated), your passport and/or required travel documentation to board the ship.

We've developed a robust and comprehensive health and safety strategy with new and enhanced protocols to create multiple layers of protection against COVID-19. Our science-backed plan will be continuously evaluated using the latest science and technology.

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Please note: The Health & Safety video below is only applicable on cruises with embarkation dates through January 16, 2022.