home visit lab services

Quest Mobile ™

Diagnostics at your doorstep.

Quest Mobile makes it easy to get the laboratory testing you need with the most accessible mobile collection healthcare network in the US

Convenient, high-quality collections that work for you

Comfortable

Confidential.

Important billing information When scheduling a Quest Mobile™ appointment, you are scheduling a mobile sample collection with Quest Mobile for your convenience through a partner brand that does not participate with health insurance. Quest Mobile is a separate services division from Quest Diagnostics Incorporated. Patients are required to enter a credit card for the $55 in-home collection fee at the time of scheduling. Please note that in-home sample collection by Quest Mobile is not covered by health insurance and will not be submitted to your health plan. Quest Mobile does not participate with or bill Medicare, Medicaid, and Commercial Insurance billing. While the in-home sample collection will not be billed to your health plan, the laboratory tests performed by Quest Diagnostics will be billed as a healthcare claim to your health plan under the terms of the existing contractual agreements and in accordance with the Quest Diagnostics usual procedures.

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In-home sample collection may be available in your area for purchase through Quest Mobile™ for $55.

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Quest® is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. Quest Diagnostics Incorporated and certain affiliates are CLIA certified laboratories that provide HIPAA covered services.  Other affiliates operated under the Quest® brand, such as Quest Consumer Inc., do not provide HIPAA covered services. 

Quest®, Quest Diagnostics®, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks—® and ™—are the property of their respective owners. © 2024 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only.

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To schedule an appointment for your employer health and wellness screening (biometric screening), we need to redirect you to the Health & Wellness website.

• Your doctor must have ordered your COVID-19 antibody testing or you must have purchased a test through QuestDirect. COVID-19 is highly contagious. If you are currently experiencing COVID-19 symptoms, you must first contact your doctor for next steps..
• We can only accept patients in our Patient Service Centers who have been confirmed to be COVID-19 symptoms-free for at least 10 days.

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Please visit our appointment scheduling page to make your appointment.

News Release Details

Labcorp launches convenient home diagnostic test collection service in collaboration with getlabs.

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Collaboration Combines Labcorp’s Diagnostic Tests with Getlabs At-Home Phlebotomy Services

Underscores Labcorp’s Commitment to Offer Consumers Choice, Convenience and Access to Health Care

BURLINGTON, N.C. --(BUSINESS WIRE)--Apr. 22, 2022-- Labcorp (NYSE: LH), a leading global life sciences company, today announced the launch of Getlabs for Labcorp , an innovative health care service that combines Labcorp’s diagnostic tests with Getlabs phlebotomy service to conveniently test consumers in the comfort of their own homes.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20220422005419/en/

Getlabs for Labcorp (Graphic: Business Wire)

With the service, individuals can now schedule a home blood draw or specimen collection when it’s convenient for them. Appointments are available through Labcorp.com . Getlabs provides at-home lab appointments performed by its full-time phlebotomists and charges a convenience fee starting at $25 . Getlabs for Labcorp is available in 50 U.S. markets reaching more than 50% of the U.S. population and complements Labcorp’s nearly 2,000 patient service centers (PSCs).

Labcorp’s goal for the service is to increase accessibility to testing and provide consumers with convenient options for test collection. The COVID-19 pandemic highlighted the need to provide people with increased options and convenience, including busy professionals and parents, individuals without easy access to transportation, and people with disabilities, chronic conditions or who are immunocompromised.

Amy Summy , executive vice president and chief marketing officer at Labcorp . “The blend of easy scheduling online, our full set of tests, and in-person testing makes it simple for individuals who want the convenience of at-home collection but are uncomfortable drawing their own blood or require diagnostic tests beyond those offered through Labcorp’s at-home kits.”

Getlabs provides at-home lab appointments performed by its full-time phlebotomists and charges a convenience fee starting at $25 . Each Getlabs phlebotomist is certified and vetted to collect blood, saliva, stool, urine, and breath samples, and can also measure vital signs and biometrics. The samples can be used for Labcorp’s full range of testing, from standard wellness tests to advanced tests including liquid biopsies for cancer. Lab results are sent to the ordering doctor and are available in the Labcorp Patient Portal.

Getlabs currently reaches more than 50% of the U.S. population and is expanding quickly throughout the country. To schedule an appointment or explore care options, visit www.labcorp.com/labs-and-appointments .

Kyle Michelson , chief executive officer, Getlabs. “Labcorp is one of the foremost pioneers in making health care accessible to patients and our collaboration demonstrates their continued dedication and leadership in improving convenience for patients.”

Patient Portal app and Ovia Health , a digital health platform used by millions of women seeking information and support with family planning, pregnancy and parenting.

To learn more visit: Labcorp.com/Getlabs .

About Labcorp

Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. With over 75,000 employees, we serve clients in more than 100 countries. Labcorp (NYSE: LH) reported revenue of $16 billion in FY2021. Learn more about us at www.Labcorp.com or follow us on LinkedIn and Twitter @Labcorp .

About Getlabs

Getlabs provides the nationwide infrastructure for delivering health care anywhere. Patients can book a certified phlebotomist to draw their lab tests at their home or office. Health care organizations can dispatch Getlabs' medical professionals to their patients to collect the diagnostic tests they need. By creating the infrastructure for providers to make informed medical decisions remotely, Getlabs bridges the gap between virtual and in-person care and unlocks the full potential of telehealth.

View source version on businesswire.com : https://www.businesswire.com/news/home/20220422005419/en/

Christopher Allman-Bradshaw – 336-436-8263 [email protected]

Chas Cook – 336-436-5076 [email protected]

Source: Labcorp

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Quest Blood Draw and Diagnostics At-Home Services

Get a blood draw in the comfort of your own home by requesting an appointment from the National Phlebotomy Provider Network. We will draw your blood at home and deliver it to Quest Diagnostics. Note: Quest does not offer its own home blood draw services. We are a 3rd party company that helps get your blood samples to Quest in order to complete your lab tests.

We are the National Phlebotomy Provider Network, your certified, state-licensed phlebotomists. Our employees are on-site specimen collection specialists, trained to conveniently collect blood and other specimens in the comfort of your own home or office. Simply make an appointment, mark your calendar and we will send one of our full-time, expertly trained phlebotomists to your home to quickly, easily, and safely collect your lab specimens. 

Frequently Asked Questions about Quest Blood Draw:

How much does a quest blood draw cost.

There is a one-time fee on a per draw basis. The fee is usually no more than $99.

Do you take insurance, and what kind?

We work with most insurance plans. For anyone who is not in-network, we will provide you with an insurance claim form so you can get reimbursed. However, in most cases you must be limited mobility, home bound, or have some other medical reason necessitating coverage for in-home care services, in order to receive coverage or reimbursement.

Do you offer Quest blood draw services in my local area?

We have technicians in all of the major metropolitan areas in the United States. If you are not sure if you live in an area where we have coverage, please feel free to reach out to our operations support team. We are happy to help.

Order Phlebotomy Services Today

Why choose the National Phlebotomy Provider Network?

It’s our focus on your health that drives us to provide the highest quality care. Mobile phlebotomy is a valuable service that enables the public to maintain their health by scheduling one or more blood draws from the comfort of their home or office. Our phlebotomist technicians are specifically trained and certified (by local governing agencies) and ready to hear from you!

What is home blood draw?

You no longer need to go to a clinic or lab. Our phlebotomist technicians, conveniently go to where you are! Whether that’s an office, home, or home care facility, we are here to help. You can learn more about how we serve different types of customers on our services page here:

Simply, our phlebotomists arrive with all of the supplies to effectively draw blood, you don’t need to do anything to prepare. Once collected, we securely deliver the sample to the lab, Quest Diagnostics, to get tested. Patients do not typically get lab results sent to them without the express consent of the ordering practitioner. The lab will send results to the ordering practitioner, who will discuss them with the patient.

Is a Quest home blood draw for you?

Blood draws are safe and effective for people of all ages and genders, who have received a doctor’s recommendation to test blood for a variety of health concerns. Specifically, we recommend a home blood draw for anyone who:

• ⚈ Is homebound 
• ⚈ Lacks access to transportation  
• ⚈ Prefer the convenience of lab test sample collection at home or another private location
• ⚈ Is sick or unwell
• ⚈ Wants to mitigate risk by staying at home
• ⚈ Wants to save time by staying at home

You can also schedule phlebotomy services on behalf of others. For example, people with elderly parents can schedule for their family. Healthcare practitioners can also request services for their patients.

Who do we work with?

We happily work with a variety of caretakers, patients, and companies looking to get blood draws and blood tests for experiments or health concerns.  Since we come right to you, we take out the hassle of coming to a clinic or lab.  Below are some of our valued patients, clients:

• ☑ Patients – private blood draw
• ☑ Biotech companies – product development
• ☑ Research labs – e.g. clinical trials
• ☑ Residential communities
• ☑ Home care – Free up your valued nurse’s time by calling us
• ☑ Managed care providers
• ☑ Testing labs – our partner is Quest Diagnostics
• ☑ Practitioners – for healthcare offices who want concierge services

What is a blood draw?

A blood draw is anything that pulls blood from the body. The amount of blood can range from a couple of drops usually taken from a finger or a larger amount, 470 ml, usually removed from a vein in the arm.

Maintain your health by testing your blood

Testing your blood can reveal a variety of underlying issues in your body and learning of these health concerns can enable you to treat and maintain your health for the future!

What do we cover?

Our mobile phlebotomy service is compatible with most lab tests such as the Complete Blood Count (CBC), Lipid Panel, Protime INR, and other routine blood tests. The recommended tests will determine how much blood will be collected.

What do i need to do to get started?

• 1. We require a doctor’s order – This is a written recommendation from a medically certified doctor detailing the specific tests needed to diagnose or determine health issues. 
• 2. Patient demographics – Date of birth, gender, address, caregiver information
• 3. Insurance information and/or payment information (if no insurance there is a flat fee)

How do you work with Quest Diagnostics?

We come to your home or office, draw blood, and securely deliver the samples to get tested at Quest Diagnostics. They are the premier accredited lab, equipped to test hundreds of samples from a variety of different subjects. Your results will be communicated to the patient once they become available. Patients do not typically get lab results sent to them without the express consent of the ordering practitioner. The lab will send results to the ordering practitioner, who will discuss them with the patient.

More about us:

The National Phlebotomy Provider Network is a national team of on-site specimen collection specialists.  Our trademarked MobiLab Express and Specimen Pro solutions are what makes us different from our competitors. 

MobiLab Express™ is our on-demand solution for any medical provider or network needing specimen collection support for individual patients and is priced on a per draw basis. This service provides your patients with full-service specimen collection support. Our phlebotomists meet each patient at the designated service location, home, or office at the scheduled appointment time, perform the specimen collection services and arrange for accurate and timely delivery of the specimens. Multiple patient requests are accommodated but can be scheduled no more than 15 minutes apart.

The Specimen PROs™ is a temporary staffing solution for medical providers and researchers who pay a flat fee per session of service. Our highly trained phlebotomists will travel to your facility for scheduled sessions. During the session, the phlebotomist will provide services on-site to as many patients as the schedule will allow. This service model allows for the most efficient use of time for small and medium-sized groups of patients.

These terms and conditions are provided by The National Phlebotomy Provider Network (“NPPN”) and fully describe the terms under which the services are provided by NPPN.

1. NPPN provides an independent medical and research specimen collection, processing, and delivery service. NPPN IS NOT a medical laboratory and does not conduct laboratory testing. NPPN IS NOT a partner or subsidiary of any medical laboratory.

2. Once specimens are delivered, NPPN has no control over the handling, processing, and testing of specimens, or reposting of those results to the prescribing practitioner. The laboratory is solely responsible for proper handling, processing, testing, and results reporting. NPPN is NOT responsible IF the laboratory fails to do any of the above properly or in a timely fashion.

3. While most common laboratory tests require the same or similar type of sample (whole blood, plasma, serum, urine, etc.) no matter what laboratory is performing the testing, every laboratory has its own specimen requirements for sample type, processing, and handling. While every effort is made to collect adequate and acceptable specimens, it is impossible to know the specific requirements for every test done by every laboratory. Furthermore, some laboratory tests cannot be collected in the field because the sample requires special handling that is impossible to perform outside a laboratory environment. In addition, some laboratory tests require the sample to undergo additional processing IN THE LABORATORY, as soon as it is delivered to the laboratory, which cannot be done in the field. Given these facts, there is a possibility that inadequate samples or no samples will be obtained. NPPN is NOT responsible [f the laboratory fails to perform any additional pre-analytical sample processing required after we deliver the samples to the laboratory.

4. PLEASE DO NOT CONTACT NPPN ABOUT YOUR TEST RESULTS NPPN has no access to the test results. You should contact the practitioner who ordered the laboratory testing for you or the laboratory who is conducting the testing directly. However, you should be advised that most laboratories are prevented by law firms releasing results directly to patients.

5. NPPN specimen collection and delivery services are provided ONLY at the direction of and under specific order from a duly licensed medical practitioner authorized to prescribe and order medical diagnostic testing. You cannot request specimen collection services without a valid laboratory order from an authorized medical practitioner.

6. NPPN personnel cannot materially change or in any way alter the laboratory order provided by your prescribing practitioner. It is against the law for any medical care provider to change a practitioners order without express consent from the prescribing practitioner. Likewise, you cannot materially change or alter your prescribing practitioner’s laboratory order for you.

7. NPPN is NOT a medical practice and does NOT provide any medical diagnosis, prognosis, treatment, or any medical advice. We do NOT have any information relating to any treatment you are undergoing or any reasons for why samples are being collected. You should seek the advice of a licensed practitioner for any question about any symptom or condition you are experiencing. If you are experiencing a medical emergency you should call 911 immediately! Do not attempt to access emergency care through our service. If you are unsure of what type of care you need, please contact your personal physician. NPPN does not dispense or deliver medicine of any kind. NPPN cannot prescribe medication or evaluate the effectiveness of any medication you may be taking.

8. NPPN is not a limousine or personal courier service. We cannot transport you to any doctor’s office or hospital. We cannot deliver any personal item to any location on your behalf.

9. NPPN services will be provided IN the patient’s home, work, or other appropriate stationary location. An appropriate location is one where patient privacy and safety are provided. NPPN does NOT and will NOT provide services inside any vehicle. NPPN does NOT and will NOT provide services in any public location.

10. NPPN performs all services and functions in the ordinary course of business and during normal business hours. NPPN is a NON-EMERGENT service and should NOT be used for collection and delivery of STAT or UGENT laboratory orders. All services are scheduled in advance and therefore we cannot guarantee accommodation of requests for “same day” schedule changes. Expedited collection and/or delivery of any specimen is NOT possible unless scheduled in advance. Because travel is inherently unpredictable, we do not guarantee or warranty any specific delivery time.

11. Scheduling Policy: We recognize that your medical care is very important to you and we respect your desire for timely medical care. Generally, appointment scheduling is conducted on a first-come, first-serve basis. However, scheduling for some patients may be prioritized based on medical need. NPPN will attempt to contact you to schedule an appointment within 24-48 hours upon receipt of your request. We make every attempt to schedule your appointment at a time convenient for you but cannot guarantee any specific time or ongoing duration of availability.

12. We have a 48-hour cancellation policy. Appointments canceled without at least 48 hours’ notice will be charged a 50% cancellation fee for all services scheduled on that day. Appointments canceled at the time of service or “no shows” “vi ii be charged the full fee for services scheduled on that day.

13. EXCEPT AS EXPRESSLY STATED HEREIN THE SERVICES OF NPPN ARE PROVIDED ON AN

“AS IS, AS AVAILABLE” BASIS. NPPN AND ITS AFFILIATES, SUPPLIERS, AND PARTNERS MAKE NO WARRANTY, REPRESENTATION, GUARANTY OR CONDITION OF ANY KIND, WHETHER IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

14. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER NPPN NOR ITS AFFILIATES, SUPPLIERS OR PARTNERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES/JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO NPPN. IN SUCH STATES/JURISDICTIONS, NPPN’S LIABILITY AND THAT OF ITS AFFILIATES, SUPPLIERS, AND PARTNERS WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

15. These terms constitute the entire understanding between you and NPPN and no amendment or modification of its terms shall be valid or binding unless in writing and signed by an authorized representative of NPPN.

Last Updated: November 20, 2023

Terms of use for national phlebotomy network customer portal.

Introduction

Welcome to the National Phlebotomy Network Customer Portal, accessible at https://phlebotomynetwork.com. These Terms of Use ("Terms") govern your use of our website and services ("Services"), and by using our Services, you agree to be bound by these Terms.

Acceptance of Terms

By clicking "I Agree" during the sign-up process or by using the Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Services.

Privacy Policy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

User Account

Account Creation: To use the Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Account Security: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

Use of Services

Permitted Use: You agree to use the Services only for purposes that are permitted by these Terms and any applicable laws and regulations.

Prohibited Use: You may not use the Services to engage in any illegal activities or to violate anyone's rights, including intellectual property rights.

Data Protection

Data Storage: We take reasonable measures to protect your personal information, but we cannot guarantee its absolute security.

Data Usage: We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.  

Intellectual Property

All content on the Services, including but not limited to text, images, and code, is owned by National Phlebotomy Network and is protected by copyright and other intellectual property laws.

Termination

We reserve the right to terminate or suspend your account and access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to us, other users of the Services, or third parties, or for any other reason.

Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes to these Terms, we will notify you by updating the "Last Updated" date at the top of this document.

Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

Contact Information

For any questions about these Terms, please contact us at (415) 851-2425.

Last Updated: November 22, 2023

Information Privacy Notice

This Information Privacy Policy has been adopted in order to maintain clear standards of privacy and security with the information we are provided by customers for confidentiality. It states: (1) We will not sell or provide secure proprietary information input by customers to any outside parties except as expressly authorized or implied by specific request for services that requires the disclosure of your information in order to provide said services requested; and (2) No customer information is kept on a publicly available server.

By accessing this web site, users agree to be bound by all of the terms and conditions of the guidelines set out in this Disclaimer. Do not consult this web site unless you agree not to hold NPPN liable for any errors or omissions. We offer our services as prescribed by a duly authorized and licensed medical practitioner or other healthcare provider. The services or products found listed on our web site are intended for use by duly authorized and licensed medical practitioners or other healthcare providers in the delivery of appropriate medical care to assist practitioners diagnose and treat disease. We give no warranty that any of our services will prevent disease. All material is provided for educational purposes only and is not intended to be a substitute for a physician’s consultation. Although NPPN encourages increased self-awareness and self-care, all readers are strongly encouraged to consult and work with an experienced healthcare practitioner. Individuals with health disorders, medical conditions, or any condition needing medical supervision assume full responsibility for obtaining such professional medical assistance. Consult your physician regarding any symptoms or medical condition. We specifically disclaim any expressed or implied warranties or merchantability of fitness for any particular usage, application or purpose. NPPN does not recommend self-diagnosis or self-medication, and no information within this web site or presented by NPPN or its associates may be construed or interpreted as recommending self-diagnosis or self-medication.

If a laboratory test result is outside normal range, you should immediately see your prescribing physician. Many tests, to be validated, will need to be repeated at the discretion of a physician. Laboratory test results may vary depending upon age, sex, time of day blood sample is taken, diet, medications, and the limits of modern technology. A single laboratory test or group of tests cannot guarantee good health. False positive and false negative test results are possible. There are various medical diseases that cannot be uncovered by these tests alone. Testing by the medical laboratory staff to whom your medical specimen is delivered by us, only constitutes a partial evaluation of your state of health and does not represent a diagnosis or treatment of disease.

NPPN shall not be liable to you or anyone else for any loss or injury caused in whole or in part by procuring, compiling, interpreting, delivering or reporting information through this web site. In no event shall NPPN be liable to you or anyone else for any decisions made or action taken or not taken by you in reliance on such information. Material placed online by users does not represent medical advice of NPPN and we make no representations with respect to the accuracy, reliability, completeness, timeliness or usefulness of the contents.

Privacy Policy The general position of The National Phlebotomy Provider Network on implementation and compliance with HIPAA and other privacy laws is as follows:

A. Protect and enhance consumer’s rights of access to information. B. Improve healthcare quality by restoring trust in the system. C. Improve efficiency of delivery with national framework. D. NPPN will not use or disclose an individual’s protected health information (PHI) except as otherwise permitted and/or required by HIPAA. E. PHI may be used only for treatment, payment, or healthcare operations. All other uses and disclosures will be by authorization only and Patient may revoke authorization. F. All NPPN Patients will receive and acknowledge the Privacy Notice. It is also available for the asking by mail or email. It is also carried by each field service technician and available upon request. G. Privacy Notice will describe how medical information about Patients may be used and disclosed and how they may access said information. H. NPPN will make reasonable efforts to limit disclosure of PHI as much as possible. I. Continuing compliance with HIPAA will be achieved through ongoing assessment, oversight and informational training, as coordinated through the privacy officer. J. NPPN shall address all complaints received from patients, clients, employees or third parties in an expeditious and meaningful manner. K. NPPN respects the rights of individuals, including employees, to make complaints, ask questions or inquire as to NPPN’s compliance with HIPAA and other privacy laws. L. No adverse action or retaliation shall be taken against any such individual or employee based on any legitimate complaint, question, or inquiry. M.NPPN must identify those members of its workforce that require access to protected health information to perform their duties, specify the protected health information to which they require access and make reasonable efforts to limit their access accordingly. N. All employees will be trained in order that NPPN will be HIPAA compliant. New employees will be trained on a regular basis to ensure continued compliance with new personnel. Personnel will be retrained if significant changes occur which affect HIPAA or privacy laws. Employees, who fail to follow HIPAA requirements and/or the policies of NPPN with respect to privacy rules, shall be sanctioned appropriately. Such sanctions may range from verbal reprimand to termination. Any intentional breach of patient confidentiality, not permitted by law, shall be severely punished. All such sanctions shall be documented, in writing, by NPPN. O. To the extent practicable, NPPN will mitigate the harmful effects of any known use or disclosure, by itself or its business associates that is in violation of the privacy rule and/or NPPN’s policies and procedures.

For more information on our information privacy practices, or to file an information privacy concern, please contact The National Phlebotomy Provider Network’s Information Privacy Officer at: The National Phlebotomy Provider Network, Inc. 8871 W. Flamingo Rd. Ste 202 Las Vegas, NV 89147.

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Visit the Labcorp OnDemand website to browse and purchase laboratory tests, and create your Labcorp OnDemand account. All Labcorp OnDemand testing requires a physician order; for your convenience, Labcorp OnDemand has contracted with PWNHealth LLC and its affiliated professional entities (collectively, PWNHealth) to provide physician services. Visit a Labcorp location for sample collection; or, if using an at-home kit, collect your sample yourself. We’ll let you know when your results are ready and can be accessed through your Labcorp OnDemand account or through your Labcorp Patient Account.

How do I create a Labcorp OnDemand account?

Creating an account is fast and easy. You will need a valid email address to complete the account set-up. After answering a few questions and verifying your email address, you will recieve a confirmation email once your account is active.

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Find nearby labs or book a mobile lab draw.

Getlabs sends a nearby phlebotomist to your home or office and delivers your samples to Labcorp , Quest , and Sonora Quest .

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Olidia Labs provides mobile phlebotomy services to patients within the comfort of their homes, offices, or health clinics. Our flexible appointment options and expert team allow our patients to stay where it matters most. We facilitate rapid, reliable, and accurate test results by following strict Quality Controls, CLIA guidelines, and highest lab protocols.

Each Olidia Labs specialist is extensively vetted to ensure you receive the highest quality of care: 1. Multistep safety screening and background check 2. Robust behavioral and performance assessments 3. Trained to collect blood, saliva, stool, and urine 4. Empathetic and friendly

COMFORTABLE

Experienced and compassionate, flexibility, quality service, convenience.

We offer various types of Respiratory Therapies to improve our patient wellness and quality of life.

TIMELY SERVICE

Patient compliance and satisfaction, features of our lab services.

We facilitate rapid, reliable, and accurate test results by following strict Quality Controls, CLIA guidelines, and highest lab protocols. This includes:

Where Quality Service is always in season

Facilities we serve.

We understand the importance of quality and caring customer service. You will receive notification when your phlebotomist is in route to your requested appointment time and location.

Long Term Care

Olidia Labs is now offering lab testing services in skilled nursing facilities. This service is of great value to many residents and their families and is provided at a nominal fee. Routine collection from residents of long-term care and retirement facilities. It includes Online Lab Ordering System and Infection Control Reports

Assisted Living and Senior Living

Routine collection from residents of long-term care and retirement facilities Senior Living, Independent and Assisted Living, and Psychiatric and Substance Abuse Facilities

Hospital-Rehab

One-Stop Lab Services for Hospitals and Rehab Centers. This includes Online Lab Ordering System

Physician clinics

If needed, we can assign a contract phlebotomists to work in your office for a few hours a day to suit your office needs. This includes In-Office Phlebotomy (IOPs), Online Lab Ordering System, Competitive Self-Pay Prices

Home-Bound Patients

Mobile Phlebotomy Services for Assisted Livings, Group Homes, Independent Livings, Private Homes, and Home Health and Hospice Patients

Government and Private Organizations

Companies requiring mass screening as part of their occupational health and safety or wellness programs. This includes Companies in remote areas without easy access to lab collection, Research coordinators requiring blood/urine /ECG collections, and Clinical research requiring specimen collection

Physician Requested Home Service

For homebound patients that meet physician-requested requirements, our in-home blood collection and specimen pick-up service. Our flexible lab collection services can reduce lab non-compliance and improve patient outcomes.

Location and Delivery

Our Collection and Delivery

• COLLECTION LOCATIONS

Services are available in locations across the Twin Cities including right in your doctor’s office. Patient samples are collected On-Site at Physician Office, Mobile collections at Patient homes, Assisted Living, Group homes, and Nursing Homes, or at convenient patient outpatient facility.

After your specialized phlebotomist has retrieved your laboratory specimen, we use a specialized service to carefully and promptly deliver your blood samples to the specified laboratory or hospital requested by your physician for processing.

NATUROPATHIC TESTS

Naturopathic physicians use an array of testing procedures to assess potential imbalances within your body. From hormone levels to food reactions, to identifying environmental toxins, our tests provide objective information so you can map your path to wellness.

CELIAC DISEASE TEST

Celiac disease is a chronic digestive and immune disorder that damages the small intestine.

FOOD SENSITIVITY TEST

A food sensitivity blood test measures your IgG reactivity levels for different kinds of food, using a small sample of blood.

NUTRITIONAL TESTING

Nutrition Testing is a way of analyzing the body to determine the underlying causes of illness and non-optimum health

GENERAL TESTS

Olidia Labs can draw samples for General Test

PROSTATE-SPECIFIC ANTIGEN (PSA) TEST

The PSA test is a blood test used primarily to screen for prostate cancer. The test measures the amount of prostate-specific antigen (PSA) in your blood. PSA is a protein produced by both cancerous and noncancerous tissue in the prostate, a small gland that sits below the bladder in males.

The human papillomavirus (HPV) test detects the presence of human papillomavirus, a virus that can lead to the development of genital warts, abnormal cervical cells or cervical cancer. The HPV test is available only to women

OSTEOPOROSIS OR BONE DENSITY TEST

Known as the “silent thief”, osteoporosis is responsible for the loss of bone mass without obvious symptoms until a bone is broken. Knowing the patient risk through a Serum CTX Test, can prevent, delay or reduce bone loss.

25-HYDROXY VITAMIN D TEST

The 25-hydroxy vitamin D test is the most accurate way to measure how much vitamin D is in your body.. Vitamin D helps your body absorb calcium and phosphorus and is essential for proper growth and healthy teeth and bones.

GENETICS TESTS

Genetic testing is a type of medical test that identifies changes in genes, chromosomes, or proteins. The results of a genetic test can confirm or rule out a suspected genetic condition or help determine a person’s chance of developing or passing on a genetic disorder.

NON-INVASIVE PRENATAL TESTING (NIPT)

Noninvasive prenatal testing (NIPT) is a method of determining the risk that the fetus will be born with certain genetic abnormalities.

PHARMACOGENETICS TESTING

Pharmacogenomics (sometimes called pharmacogenetics) is a field of research that studies how a person's genes affect how he or she responds to medications.

NON-INVASIVE PATERNITY TESTING (NIPT)

A non-invasive prenatal paternity test is a way to determine who the father is before the baby is born.

GENDER REVEAL TESTING

Our Gender Reveal test analyzes a simple blood draw sample to determine the gender of your unborn child.

Eligibility and Cost

Cost and funding.

Eligibility and cost explained

ELIGIBILITY

You are eligible for in-home collection and specimen pick up if you reside in a long-term care facility or if are unable to leave your home due to: 1. physical immobility 2. physical/mental hardship and/or pain 3. public health risk of spreading communicable diseases such as rubella or chicken pox 4. Not able to drive a motor vehicle 5. Not able to arrange transportation for shopping, banking or other activities 6. Not able and/or have returned to work

COST AND COVERAGE

Even with insurance, you may need to pay for a portion of diagnostic labs. Convenient and safe, worth the cost to do it at my place. Olidia Labs draws your labs at home for a small convenience fee. Your laboratory then handles testing and bills your insurance like normal. No surprises, no bills, no hidden fees. 100% up-front price transparency This convenient service is available for a prepayment of $120 for each patient for whom sample collection is scheduled and is not reimbursable by insurance.

We pay attention to Details

Your patients have access to a broad range of lab tests and an experienced pathologist-led diagnostic team. Our services help Improve patient satisfaction.

• Patient Profile
• Patient Needs

Mobile phlebotomy allows us to better meet the needs of our patients, especially patients who are: Home bound, Lack access to transportation, Unable to leave their homes for other reasons, Prefer the convenience of lab test sample collection at home or other private location

Our in-home blood collection and specimen pick-up service is available to patients who meet certain criteria at the request of a physician. Our services are for patients who need: 1. Routine Blood Draws 2. Fasting Patient with Time Sensitive Lab collections 3. Home Bound Constraints 4. Comforting Pediatric Draws 5. Blood draw for Serum Tears 6. Blood Analysis Kit Draws and Delivery 7. Therapeutic Phlebotomy

As a concierge phlebotomy service, we take pride in being able to provide high quality service in the comfort of your home. Patients no longer have to wait in line to get your blood drawn or risk being late for that event. We come to the patient’s convenient location to draw.

Give us a chance to exceed your expectations

GET STARTED

Requests for home blood collection and specimen pick up must be made by the patient physician or healthcare provider. Only requests from physicians and healthcare providers are accepted and any changes to the lab requisition must come from the physician that placed the order.

SERVICE REQUEST

To request our mobile phlebotomy services for you or a loved one, follow these simple steps: 1. Visit the olidialabs.com and select Home 2. To verify that service is available in your area, enter the zip code in the form field that appears on your screen 3. Select the home address associated with your online account or enter the address information for the location where the sample collection is to be performed 4. Select a two-hour window for your appointment and proceed to complete the online scheduling process Save time and experience the convenience of completing your next lab test out of the comfort of your own home. Ready to get started? Schedule your mobile phlebotomy appointment

OLIDIA LABS

Admission process.

Our process is simple, you or your physician will contact us regarding setting up an appointment. Here are key elements of the process:

FIRST CONTACT

You contact us by phone, fax, email or on this portal for Service Request.

We schedule the appointment

APPOINTMENT

On the day of the appointment, one of our phlebotomists will meet you at the designated location and time to collect your samples.

SPECIMEN DELIVERY

We use a specialized service to deliver those specimens to the lab. We send you a message after delivery.

ANALYSIS AND RESULTS

After the specimens are analyzed by the receiving lab, the results are sent to the physician for

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COVID-19: See if You’re Eligible for $0 Out-Of-Pocket Testing

Home Collection

Lab appointments, delivered to you..

Sonora Quest has partnered with Getlabs for home collection services in the Phoenix and Tucson metro areas. Getlabs can collect most routine lab tests on adult and pediatric patients.

How it works.

• Book your visit: Pick a time for a Getlabs specialist to come to your home or office
• We come to you: We draw your labs and deliver directly to Sonora Quest for testing
• Get your results: Receive your results from your doctor or through the SonoraQuest.com patient results portal
• Book Home Appointment

Frequently Asked Questions

How much does it cost for home collection with getlabs.

Getlabs charges a convenience fee starting at $49 depending on location and time.

The home collection convenience fee covers the operational costs for Getlabs to collect your samples and transport them to Sonora Quest for testing. This fee is separate from laboratory testing fees and is payable during the home collection scheduling process.

The home collection convenience fee will not be charged until your appointment has been completed and will appear on your statement as GETLABS. Please call Getlabs toll-free at   855.560.9902   with any questions related to the convenience fee.

Will my insurance cover Getlabs’ fee?

Getlabs is not yet covered by insurance, however, their services may be reimbursable through an FSA (flexible spending account) or an HSA (health spending account).

Is Getlabs part of Sonora Quest?

Getlabs is a separate company from Sonora Quest.

Does Getlabs provide testing or reporting?

Getlabs is not a laboratory and does not provide any testing or reporting information except to let patients know when we have delivered their samples to the lab. We do not receive any information from Sonora Quest on testing status or results. Patients can obtain their lab results from their doctor, or by visiting the SonoraQuest.com Patient Results Portal.

What areas of Arizona does Getlabs cover?

Getlabs currently serves the greater Phoenix and Tucson areas.

How old must a patient be to be seen by Getlabs?

Getlabs can support draws for children under the age of 18, however, they must be at least 5 years of age and have a parent or guardian present at the time of the appointment.

Does Getlabs collect samples for COVID-19?

Getlabs can collect blood samples to test for COVID-19 antibodies as long as it's been 14 days since the last symptoms. Getlabs does not currently collect swabs for diagnostic COVID-19 testing.

Do I have to have a copy of my lab order to book an appointment with Getlabs?

You are not required to have your lab order to book an appointment with Getlabs unless you schedule a priority appointment. If you do not have your lab order and schedule a non-priority appointment, Getlabs will reach out to your ordering physician to get the lab order once an appointment is created.

How do I reschedule or cancel my home collection appointment?

• If you scheduled your home collection appointment on SonoraQuest.com,  login to your account , click on  My Dashboard , then on  My Appointments . From this screen, you will see a list of your upcoming appointments and options to reschedule or cancel.
• If you scheduled your home collection appointment by phone, please contact our home collection partners, Getlabs, toll-free at 424-GETLABS to reschedule or cancel.

Will home collection appointments appear in my dashboard?

Home collection appointments scheduled on SonoraQuest.com on November 9, 2022 or later will appear under your dashboard. Any home collection appointments scheduled prior to that date, or scheduled by phone, will not appear.  Please contact our home collection partners, Getlabs, toll-free at 424-GETLABS   if support is needed for appointments scheduled prior to November 9, 2022.

My Lab ReQuest TM

Order Tests without a doctor's order.

Pay at Time of Service

Pay a discounted rate for many laboratory services when paying at the time of service.

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HNL @Home - Concierge

To schedule an appointment, fill out the form provided below.

Let us come to you!

HNL @Home- Concierge provides patients the opportunity to get lab work completed in the comfort of your home. View the details below to learn about how it works! 

Homebound patients should contact their provider to receive HNL @Home-Homebound services! 

How it Works

1. schedule an appointment .

To schedule an appointment, simply fill out the form below.  HNL @Home – Concierge requires a $25 dollar mobile phlebotomy fee. 

2. A Phlebotomist Comes to Your Home to Complete Your Lab Work

One of our caring and experienced phlebotomists will come to your home with everything they need to collect your sample. 

3. View Your Test Results Online

Visit MyHNLAccess to get your results quickly on any phone, tablet, or computer right from the comfort of your own home! 

Most test results are ready within 24 hours. We will send you a text or email when your results are ready.

HNL @Home - Concierge Appointment Availability

HNL @Home - Concierge appointments are available: 

• Monday - Friday: 7 a.m. to 6 p.m. 
• Saturday - Sunday: 8 a.m. to 12 noon 
• No Service on Holidays 

Once your appointment is confirmed, one of our mobile phlebotomy team members will visit your home during your appointment time. Please note, this service is only available in the following counties:

• Berks County 
• Bucks County 
• Carbon County 
• Lackawanna County 
• Lehigh County
• Luzerne County 
• Monroe County 
• Northampton County 
• Schuylkill County 

A convenience fee of $25 for non-medically homebound patients applies. VISA/Mastercard/Discover are accepted. 

Phone: (718) 313 0432

Schedule a Home Visit

Bio-Care offers healthcare providers several options when it comes to scheduling home visit laboratory services for their patients.

Standing orders can be placed for up to 6 months, or you may choose to send one-time orders on an as-needed basis.

Requests for labwork can be faxed and scheduled online until 4 pm the day before the home visit is required.  Bio-Care mobile phlebotomy  services are available Monday through Friday.

Schedule Online

Bio-Care’s HIPAA compliant, secure online scheduler allows for practices going paperless to cut down on time and paper waste by scheduling home visits online.

Fax a Request Form

Bio-Care services uses a secured hippa complaint fax system.

Editable Home Visit Request Forms can be downloaded from the link below.

For easy access, enter your account information and save the file to your desktop.

Fax Requests To:

Fax: (718) 618 5119

Online scheduling is available for all accounts active with Bio-Care Serivces.

Home visits may be scheduled online until 4 PM the day before the lab tests are needed.

If you have used Bio-Care in the past, your account has already been created.   Click here   to send a message to a Bio-Care representative for your Login information.

Bio-Care Web Scheduler Features

• Schedule Home Visits Online
• Update Frequency and Tests
• Cancel/Change Appointments
• View Visit Details
• View Upcoming Visits
• Manage Your Account Settings

If your practice/agency is new to Bio-Care and would like to create an account, click here to send a message to a Bio-Care representative .

Home Visit Request Form

Use the links below to download an editable Home Visit Request Form. You may open and print the form or enter your practice information and save it to your desktop for quick and easy access.

To avoid delays in scheduling home visits, please make sure all information is filled out including valid DX codes. 

What Patients Should Expect

Letting your patient know a blood test has been scheduled at home with Bio-Care is always a good idea to avoid any confusion.

Bio-Care phlebotomists will contact the patient the evening before the scheduled blood draw with an approximate time window of arrival.

It is always helpful to include as much contact information as possible when scheduling a home visit such as alternate contact and apartment numbers.

Fasting Bloodwork

Patients will be notified of any blood tests that have been ordered fasting.

Bio-Care will only instruct a patient to fast if it has been requested by the ordering physician.

All fasting patients will be scheduled before 10 am.

Arriving On Time

To keep our phlebotomists on time and ensure all specimens make it back to the lab in a timely manner, some visits may be rescheduled for the next business day if a patient is unavailable during the scheduled time window.

Bio-Care office representative will assure to contact patient doctor office to inform.

For Your Patients

Click on the link below to download a Bio-Care contact sheet to give to your patients.

If your patient has any special requests or scheduling conflicts, please have them contact us so we can make any necessary scheduling changes.

Schedule a Home Visit

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Apex offers healthcare providers several options when it comes to scheduling home visit laboratory services for their patients.

Standing orders can be placed for up to 6 months, or you may choose to send one time orders on an as needed basis.

Requests for labwork can be faxed until 5pm and scheduled online until 6pm the day before the home visit is needed. Apex home visit services are available Monday through Friday.

Schedule Online

Apex's HIPAA compliant, secure online scheduler allows for practices going paperless to cut down on time and paper waste by scheduling home visits online.

Fax A Request Form

Editable Home Visit Request Forms can be downloaded from the link below.

For easy access, enter your account information and save the file to your desktop.

Fax Requests To:

• Log in or Create an account

You are being directed to LifeLabs’ store. Click ‘Continue’ to browse LifeLabs tests and services.

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Due to inactivity, you may be prompted to log in again. Please refresh your page.

Don’t worry, your information will be saved in the MyVisit™ dashboard for a later date.

Lab appointments that come to you.

How myvisit™ works, book a myvisit™ appointment, we come to you, get your lab results, personalized mobile lab service for $85 per person. help - open modal window, fees associated with a visit.

Your visit fee of $85 per person covers the cost of the technician's time and travel costs. Appointments generally take between 15 - 30 minutes per person.

Test fees covered by province

Tests covered by your provincial health plan are $0.

Test fees not covered by province

Any test fees that are not covered by your provincial plan will be extra. You will be notified of any additional test fees within 1 - 2 days of booking your appointment.

At-home services we offer

• Blood tests
• ECG testing
• Holter monitoring
• Medical sample collection

Frequently asked questions

.uparrow]:inline-block peer-checked:[&>.downarrow]:hidden"> what is myvisit™.

MyVisit™ is a convenient way to collect medical samples or get cardiac monitoring set up, in the comfort of your home or any location of your choice, at a date and time that fits your schedule.

Booking an appointment for yourself or a loved one is easy with our online portal ; all you need to get started is a test requisition.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> How much does this service cost? How do I pay?

A MyVisit ™ appointment fee is $85 per person and covers the cost of the lab technician visiting you. Most tests are covered by provincial health care plans. Any tests prescribed by your healthcare provider that are not covered by your provincial health care plan, will incur an additional charge and LifeLabs ® will contact you directly to detail such costs.

Cardiac monitoring requires two service visits: first for device connection, then a follow-up for removal.

All service and non-OHIP test fees can be paid through our online portal prior to the appointment. We accept Visa and Mastercard and will confirm payment via email or SMS to the email address/phone number associated to your account.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> Is there a cancellation fee?

There is no charge for cancellations made more than 24 hours before the appointment time.

The full MyVisit™ service fee will be billed for cancellations made less than 24 hours before the appointment, or if the patient is not present for the appointment, however, all pre-paid non-OHIP test fees will be fully refunded.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> How do I reschedule or cancel my appointment?

If you need to cancel or reschedule, please let us know more than 24 hours before your appointment by signing into the MyVisit™ booking portal and going to the Appointments page to reschedule or cancel your visit(s).

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> What services are covered with MyVisit™?

MyVisit™ currently offers sample collections for most blood, urine and fecal laboratory tests, ECG, and Holter monitoring.

We will contact you if any requested tests are not offered through MyVisit ™ . You can also email [email protected] to confirm test availability before scheduling an appointment.

For appointment updates, please consent to receiving communications via email or SMS.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> Do I need a requisition?

Yes, you must first obtain a test requisition before scheduling a MyVisit™ appointment.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> Where is the service available?

We are offering MyVisit ™ t hroughout most of Ontario and actively expanding our service coverage areas.

To find out if your area is currently being served, please enter your address and check the availability .

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> How should I prepare for MyVisit™? What do I need to have available for you?

Within 1 - 2 days of booking your appointment, our program coordinator will provide instructions to help you prepare for your MyVisit ™ appointment. You will also receive an email/SMS or phone call with preparation instructions the day before your visit.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> How long will MyVisit™ take?

During the booking process, you will select a 2-hour booking window for your MyVisit ™ appointment. If you consent to receiving communications, on the day of your appointment, you will receive an email or SMS when your lab technician is en route, along with their estimated time of arrival and an interactive map to track their progress to your location.

Once your lab technician has arrived, appointments generally take between 15-30 minutes per person depending on the type and number of samples being collected.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> How do I pay for this service? Can I be invoiced or billed?

MyVisit ™ a ccepts Visa and MasterCard on the online booking portal.

If you are paying at time of service, Interac Debit, Visa and MasterCard are accepted.  A receipt will be provided after successful payment.

At this time, all balances owing must be paid before service is rendered.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> Will my insurance cover this cost?

Depending on your insurance policy, your insurance company may cover the cost of this service. Please contact your insurance company to find out if you are covered. After you pay for your MyVisit™ appointment, you may log in to your account to view your completed appointments in your dashboard. You’ll see a link to download your receipt which may be used to submit to your insurance provider if applicable as determined by your individual policy.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> How do I access my results?

Test results are typically available within 24-48 hours and will be sent directly to your physician and available to you through MyCareCompass™ .

If you have never accessed your results on MyCareCompass ™ ( formerly MyResults), please call Customer Care on the next business day after your appointment at  1-877-849-3637 to obtain a “lab visit number” and complete your registration. You will need to provide your appointment date and provincial health card information.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> How are you keeping everyone safe during COVID-19?

All LifeLabs® technicians wear required personal protective equipment (PPE) and adhere to Health Canada recommended protocols. They are also trained on best practices to ensure their safety, as well as the safety of you and your loved ones. After every MyVisit™ appointment, technicians will disinfect testing bags and wear new PPE prior to visiting your home.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> What tests and services are not covered with MyVisit™? 

B-type natriuretic peptide (BNP, Brain Natriuretic Peptide), partial thromboplastin time (PTT, APTT, thromboplastin time, part ACT), adrenocorticotropic hormone (ACTH), homocysteine (HCY), ammonia (NH3), glucose tolerance tests, COVID-19 antigen and antibody tests, urine collections from a catheter, insulin like growth factor (IGF1), aldosterone, renin, cryoglobulin, sperm culture, calcitonin, DNA saliva, sputum, acid bacilli and urea breath tests. 

Please also note these Rocky Mountain Analytical ® (RMA) panels contain tests which are not available for mobile collections with MyVisit™: Healthy living (fibrinogen), enhanced (fibrinogen), inflammation (fibrinogen), female hormone (DHEAS), fatigue (mono spot), methylation (homocysteine), vitamin (vitamin E, vitamin C) and nutrient (vitamin E, vitamin C) panels. There may be additional tests and services not available with MyVisit™, please contact [email protected] if you have questions about collections availability prior to booking.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> How do I book an appointment at a laboratory location?

.uparrow]:inline-block peer-checked:[&>.downarrow]:hidden"> is myvisit™ available for children, .uparrow]:inline-block peer-checked:[&>.downarrow]:hidden"> how long do i have to complete my appointment or receive a refund.

In accordance with our policies, please note that once payment has been processed, you must complete your appointment no later than 6 months from the date the payment has been processed. After this 6-month period, any fees paid cannot be applied to future appointments or be refunded. Should you need to cancel your appointment, you must provide at least 24 hours of notice.

.uparrow]:!inline-block peer-checked:[&>.downarrow]:hidden"> What are my safety requirements to proceed with an appointment?

Your safety and the safety of our employees is of primary importance. To ensure the appointment runs as smoothly as possible, please:

• • Have a support person with you if you need one
• • Avoid smoking or vaping in the collection location 2 hours prior to the visit, nor during the visit
• • Keep your pets restrained or in another room, but service animals are most welcome
• • Make sure any weapons are stored away
• • Ensure there is a clear and well-lit walking path to the front door and to the room you have selected for the blood draw
• • Let us know if you have a history of fainting when getting blood taken so that we can take appropriate precautions, and if possible, select a place where you can lie flat for the blood draw
• • Let us know if you or someone in the home has symptoms of illness, so we can take the appropriate precautions. You may be asked to wear a surgical mask during the visit.

• Request a Callback
• +254710217589

• Laboratory services at home

We offer our clients accurate, meaningful and precise results with acceptable speed of -delivery while ensuring high level of customer service.

We offer a variety of tests from standard hematology tests in hematology, histopathology, cytology, microbiology, virology and clinical chemistry to specialized tests such as; neonatal screening, HIV viral load among others.

Our results are reported with reference ranges where applicable. This aids in clinical interpretation to assist diagnosis. Relevant comments to make the report meaningful are also provided. Email results are available on request and hardcopy results are also delivered.

After the results, the consultation from pathologists and doctors is always provided. This will help the patient with way forward, before prescribing drugs and other management procedures.

Courier services.

We also have courier services skilled in handling medical samples, handling prescribed drugs and delivering medical reports to our clients.

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Physician Requested

• Healthcare Provider

Our in-home blood collection and specimen pick-up service is available to patients in select provinces who meet certain criteria at the request of a physician.

You are eligible for in-home collection and specimen pick up if you reside in a long-term care facility or if are unable to leave your home due to:

• physical immobility
• physical/mental hardship and/or pain
• public health risk of spreading communicable diseases such as rubella or chicken pox

Individuals are not eligible if they are:

• able to drive a motor vehicle
• able to arrange transportation for shopping, banking or other activities
• able and/or have returned to work

Requests for home blood collection and specimen pick up must be made by your healthcare provider. Only requests from physicians and healthcare providers are accepted and any changes to the lab requisition must come from the physician that placed the order. Requests for services from patients or family members will not be accepted.

For qualifying individuals, there is a nominal fee for physician requested in-home lab service.

We are also pleased to offer mobile lab services for a long-term care residences and retirement homes. 

• Please see information below in Mobile Regional Offices

Home lab services may be ordered for a maximum of six months at a time. The service will automatically expire at the end of the duration stated in the physician order, or after six months. Service will also expire should you no longer meet the eligibility criteria. Please note that we are unable to request a renewal on a patient’s behalf.

The length of your visit will depend on the type and number of tests that you have. Appointments generally take between 15 – 30 minutes.

Appointments can be changed or canceled with 24-hour notice. Please call your closest Mobile Lab Regional Office to arrange.

Two missed visits, without advanced notice and not due to an emergency, may result in your home service being discontinued.

Some remote areas may not be covered by the service. Please call your closest Mobile Lab Regional Office to check service availability.

The safety and well-being of all staff and patients is our top priority and we are committed to a safe, respectful and harassment-free environment.

Unwelcome behavior can include actions or comments that demean, offend, embarrass or isolate such as:.

• Ridiculing, taunting, belittling, humiliating or insulting someone.
• Unwelcome sexual flirtation or advances.
• Refusing treatment from a healthcare provider because of their race, religion or accent.

Unfortunately, home services will be discontinued in the event:

• A patient refuses to have a specimen drawn
• A LifeLabs staff member feels verbally or physically threatened in any way by a patient, someone in the household, or a family pet
• The location of service has been assessed as unsafe for our staff

Our in-home blood collection and specimen pick-up service is available to patients who meet the criteria outlined by the provincial Ministry of Health at the request of a physician.

Patients are eligible for home collection and specimen pick up if they reside in a long-term care facility or if are unable to leave their home due to:

Requests for home blood collection and specimen pick up must be made by a heath care provider by completing these simple steps:.

1.Complete a laboratory requisition form. Please indicate:

• Frequency of the mobile visit (e.g, 1/week)
• Duration of the service. (e.g. 1 month)

2. Phone or fax the Mobile Lab Regional Office listed below which is closest to the home of the patient.  

Once we receive the request well will notify the patient of the home visit date. Due to high volumes, an appointment for a home collection or pickup may take up to six weeks. Please note that only requests from physicians and healthcare providers are accepted and any changes to the lab requisition must come from the physician that placed the order. Requests for service from patients or family members will not be accepted. 

For a stat request requiring emergency, same-day collection, requests must be called into the appropriate Mobile Lab Regional Office by 11:30 a.m.

We are also pleased to offer mobile lab services for a long-term care residences and retirement homes.

Home lab services may be order for a maximum of six months at a time. The service will automatically expire at the end of the duration stated in the physician order, or after six months. Service will also expire should the patient no longer meet the eligibility criteria. Please note that we are unable to request a renewal on a patient’s behalf.

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For rush results (NAAT within 12 hours and PCR within 24 hours)

• Order your FlyClear test and receive your FlyClear test requisition
• Bring your printed FlyClear requisition and Passport
• Select your ordered Province’s Rush Test to start booking:

6084 Russ Baker Way Richmond near Airport

COVID-19 PCR (24h) / Rush 12h NAAT Ontario

Pre-Departure testing now available from the comfort of your home with MyVisit (Currently Greater Toronto Area only)

• Order your FlyClear test and receive your FlyClear test requisition.
• Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

MyVisit Pre-departure testing offers:

• COVID-19 PCR/NAAT swab testing
• COVID-19 Antibody Blood (serology) testing

The MyVisit fee is $80 per person.

Pre-Departure testing

Book your appointment online here . If your flight is within the next five days and you have received your FlyClear requisition, please contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST).

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Home-visit service

• For Referrers
• General Information

Awanui Labs provides a home visit specimen collection service where requested and authorised by the referrer for eligible patients.

Home visit guidelines

We are implementing a revised procedure for cases where patients are not available during their scheduled Home Visits. If a phlebotomist arrives at a patient’s residence and finds them absent, they will leave a calling card advising the patient to contact us to reschedule their visit.

When the patient reaches out to us, we will promptly rebook the Home Visit and remind them of the eligibility requirements. However, if the patient is unavailable for three consecutive visits, we will discontinue the Home Visit service. In such cases, the patient will be informed to contact their referrer and the following message will be sent to the practitioner:

“Your patient was not home for their scheduled Home Visit, so we were unable to complete this request.  Please arrange for a follow up consultation to determine if the requested tests are still required and to confirm the patient’s details, including their eligibility for Home Visits.”

To book a home visit please email to [email protected] (preferred) or phone (09) 574 7399 option 3.

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OHSU coronavirus (COVID-19) response

As of Friday, April 19, 2024

Patients hospitalized with covid-19.

• Hillsboro Medical Center: 3
• 2 Not Fully Vaccinated/Unvaccinated
• 5 Fully Vaccinated
• 0 de-isolated
• 9 infectious
• 0 Not Fully Vaccinated/Unvaccinated
• 0 Fully Vaccinated
• 0 Fully Vaccinated with Booster and/or Updated 2023-2024 Vaccine
• Adventist Health Portland: 0

OHSU uses the term “fully vaccinated” to describe the vaccination status of members and patients, and the CDC uses the term “up to date.” Individuals are considered “fully vaccinated” when they have: a) received both doses of a two-dose COVID-19 vaccine, or b) one dose of a single-dose vaccine, and c) at least 14 days have passed since the individual’s final dose. Individuals are considered “up to date” regarding vaccinations when they have received all doses in the primary series and all boosters and updated vaccines recommended for them, when eligible: View the CDC’s information .

To find vaccination options near you, visit:  https://govstatus.egov.com/find-covid-19-vaccine .

OHSU-specific data

• Since Feb. 28, 2020, there have been 289,467 patients tested. Among those, a total of 31,851 COVID-19 cases have been detected; 6 patients are in hospital; and 121 patients have tests pending. There have been 261 in-hospital deaths.
• There have been 3 newly detected patient cases since April 18.
• To date, OHSU has completed 47,317 COVID-19 tests for 14,572 staff and students. Of those, 4,870 tests for 3,993 staff and students detected COVID-19; 41,901 tests for 12,954 individuals resulted in not detected; 396 tests are pending.

OHSU community vaccinations

• OHSU has administered 494,572 vaccine doses through its community vaccination sites, in addition to the 546,166 vaccine doses administered to date through the Oregon Convention Center vaccination site, which was jointly managed by OHSU, Legacy Health, Kaiser Permanente and Providence Health & Services. (For more information about community locations and who is eligible, see “Community COVID-19 vaccination sites” below.)

As the state's academic health center, Oregon Health & Science University remains engaged with state and local public health authorities and health systems across the metro area to coordinate a regional response to the COVID-19 pandemic. The goal is to contain the spread of the virus, including through the use of vaccines that first arrived at OHSU on Dec. 15, 2020 .

Beginning in the earliest days of the pandemic, OHSU activated an emergency operations center that adapted response plans already in place from previous pandemic influenza outbreaks, and this group continues to meet.

OHSU has prepared to treat a surge of patients with COVID-19 while working proactively to contain the spread of the SARS-CoV-2 virus and protect our workforce.

Community COVID-19 vaccination sites

OHSU has committed its entire organization  to deploying COVID-19 vaccines, starting with difficult-to-reach community members and underserved communities. The university has also engaged students and trainees to vaccinate Oregonians .

After federal and state authorities recommended two COVID-19 vaccines for children as young as 6 months old in June 2022, OHSU organized appointment-only  vaccination clinics for younger children  at  OHSU Doernbecher Children’s Hospital . OHSU Health also continues to offer vaccinations for individuals 12 years or older by appointment only at various   OHSU Health pharmacies , and for individuals 5 years or older through their doctor.

More information about OHSU vaccine services and our online vaccination appointment reservation system is available at the OHSU COVID-19 Vaccines  website.

The mass vaccination clinics at the  Portland International Airport, Red Economy Parking Lot  and  Oregon Convention Center  closed June 19, 2021,  after delivering more than 800,000 vaccine doses  from those two sites alone. OHSU’s  last day  managing the Portland Expo Center location was Jan. 14, 2022.  OHSU also ran an indoor vaccination clinic on  OHSU’s South Waterfront campus  between Jan. 19 and April 14, 2022.

COVID-19 testing

OHSU is committed to ensuring all Oregonians have access to COVID-19 testing and appropriate health care, particularly people of color and other individuals from communities hardest hit by COVID-19. Throughout the pandemic, OHSU offered low-barrier drive-through testing that has tracked surges in case counts, at various points accommodating as many as 700 people a day through sites in Hillsboro, the Oregon Convention Center and the Portland Expo Center.

Patients and community members can use their insurance or purchase COVID-19 testing at OHSU immediate care clinics on its South Waterfront Campus and in Beaverton.  Purchase home antigen test kits through local pharmacies or retail stores. 

Learn more about other OHSU COVID-19 testing options and resources.

Patient care

• OHSU is following the U.S. Centers for Disease Control and Prevention’s recommendations  to allow critical function health care staff to return to work six days, rather than 10 days, after a COVID-19 infection under the following conditions: Staff have had mild to moderate illness and are not immunocompromised; and their symptoms are improving and they are otherwise feeling well. This change enables OHSU to manage community health care needs and staffing challenges related to COVID-19. Staff in this position will be required to wear N-95 masks.

Oregon no longer requires masks in health care settings. At OHSU, we still require masks for ages 2 and older: 

In areas where patients and staff are at greatest risk. 

By patient request. 

Based on guidance from the CDC.

• On Feb. 1, 2022, OHSU opened a Centralized Transportation Center. Staff is available seven days a week to help schedule transportation for patients moving between buildings or discharging from the hospital and clinics. The center allows OHSU to more quickly make space for new patients during the current surge in cases driven by the omicron variant.
• OHSU manages an unprecedented surge of critically ill patients  from the delta variant beginning in the summer of 2021. Frontline health care workers reiterate the importance of people getting vaccinated. "This is a preventable illness," says Erin Boni, R.N., B.S.N., "This doesn't have to happen to anyone anymore."
• OHSU has  established a Long COVID-19 Program  to provide comprehensive, coordinated care for people experiencing debilitating symptoms months after their infection.
• OHSU has established a series of steps to prepare patients who have recovered from COVID-19 for  elective surgery following their illness . It's believed to be the first published protocol laying out a COVID-era path forward in American medicine.
• OHSU’s research community came together to launch an in-house COVID-19  testing lab  on March 24, 2020. The lab is an example of the many collaborations that have been happening at OHSU and in the health care community. In this case, members of the research community rallied to support the clinical community and testing in a drive to combat COVID-19. The lab's capacity greatly  expanded  in October 2020.
• In June 2021, OHSU received federal and state funding to dramatically expand the state's ability to track variants of concern  across Oregon and Southwest Washington.
• OHSU’s  Telemedicine Program  offers an opportunity for patients to consult with licensed clinicians through a telephone or video connection from their homes, limiting barriers to health care access. The service has  expanded exponentially  in response to COVID-19.

Workforce management

• OHSU offered childcare accommodations , including a $7.5 million hardship stipend, to help sustain its workforce during the pandemic.
• A training video  OHSU developed to prepare its students and staff to give COVID-19 vaccines is used to train California paramedics and emergency medical technicians as that state ramps up its fight against the pandemic.
• OHSU has  instituted a wellness program  designed to support clinicians, employees and students during the COVID-19 pandemic. One example is a grant-funded program that paid local restaurants to supply  hot meals for high-impact frontline health care workers  following the holidays.
• OHSU is promoting physical distancing within the university, and includes requiring non-critical function employees to work remotely and minimizing the number of people gathered for in-person meetings through video and teleconferencing alternatives. 

Research and development

• OHSU data scientist Peter Graven, Ph.D., has provided weekly updates of projections for hospitalizations statewide, which will become biweekly as the wave of infections generated by the omicron variant recedes . Beginning early in the pandemic, Graven  modeled  the projected unchecked spread of the virus and began sharing those projections with state and local policymakers at the onset of the pandemic in Oregon in March 2020. These projections helped inform Oregon’s “Stay Home, Save Lives” efforts to reduce the spread of the virus and ensure it doesn't exceed the capacity of health systems to treat a surge of patients who required hospitalization.
• A laboratory study published Dec. 16, 2021, suggests that breakthrough infections following vaccination generate "super immunity"  to COVID-19. Follow-up research published on Jan. 25, 2022, reveals equally robust immunity from infection followed by vaccination .  OHSU research published online on April 29, 2021 , suggests that people previously infected with the novel coronavirus stand to get a much better benefit of protection against new variants if they're vaccinated.  An earlier laboratory study  highlighted the importance of stopping the spread of virus variants through vaccination. And another laboratory study shows  telltale signals of immunity  against new variants in the blood of people 11 months after infection. On July 21, 2021, OHSU scientists co-authored a study published in the Journal of the American Medical Association   linking age to immune response  measured in blood serum.
• An  OHSU study  aims to better understand the immune system's response to COVID-19 during and after pregnancy.
• OHSU scientists and physicians are engaged in a  multipronged effort  across the institution to improve scientific understanding of the novel coronavirus and bring the pandemic under control.
• In November 2020, OHSU announced a partnership with the local nonprofit Self Enhancement Inc. on a  pilot study  that combines wastewater monitoring with voluntary saliva-based testing of residents in four Portland neighborhoods. Preliminary results are promising, and the project has helped  forge connections with historically underserved communities .
• An OHSU-led  evidence review , published in June 2020, finds that facial coverings appear to decrease the risk of spreading respiratory illnesses in community settings.
• OHSU data scientists are leading a  nationwide collaboration  of clinicians, informaticians and other biomedical researchers who aim to turn data from hundreds of thousands of medical records from coronavirus patients into effective treatments and predictive analytical tools that could help lessen or end the pandemic.
• OHSU has joined  with other universities and academic medical centers across the country to ease licensing requirements to expedite promising new technologies to diagnose, treat and prevent COVID-19. 

Community measures

• Ending at the close of the 2022-23 school year,  OHSU offered free screenings for COVID-19 among students in K-12 schools  across three regions of Oregon in partnership with the Oregon Health Authority and Oregon Department of Education. In the 2021-22 school year, 37,350 students were part of the screening program. There were 316,330 tests completed. With vaccines and at-home test kits available and the pandemic receding this school year, the number dropped to 6,705 enrolled students and 50,938 tests completed .
• OHSU dramatically increased the region's ability to track virus variants , through new investments by federal and state public health authorities. The initiative harnesses the university's clinical and research expertise.
• In the battle against COVID-19, OHSU raced to vaccinate as many Oregonians as quickly as possible . Over time, the goal is to drive the virus into submission by cutting off its ability to spread.
• On Dec. 3, 2020, Gov. Kate Brown  appointed Louis Picker, M.D. , as one of two Oregon scientists to independently review the safety and efficacy of COVID-19 vaccines that receive emergency use authorization from the U.S. Food and Drug Administration. On Dec. 11, 2020,  Brown appointed OHSU Chief Administration Officer Connie Seeley  as a special advisor for vaccine implementation in Oregon.
• OHSU President Danny Jacobs, M.D., M.P.H., FACS, joined other national health care leaders in  raising the alarm  about disparities in health outcomes along racial and socioeconomic lines among those stricken by COVID-19. OHSU researchers confirmed the disproportionate impact of the virus on Black and Hispanic populations with an evidence review published Dec. 1, 2020.

Ways to help

• Donate to the OHSU Foundation's Pandemic Response Fund :  Financial donations will be used flexibly to address OHSU’s highest-priority needs.

Please consult these resources for the most current information on the COVID-19 response:

• Call 2-1-1 for general information
• Multnomah County Health Department:  Novel Coronavirus COVID-19
• Washington County Health Department:  Novel Coronavirus COVID-19
• Clackamas County Health Department:  Healthcare and Coronavirus (COVID-19) in Clackamas County
• Clark County Public Health:  Novel Coronavirus COVID-19
• Oregon Health Authority:  Emerging Respiratory Disease
• CDC:  Coronavirus disease 2019 (COVID-19) 
• CDC:  Travel health notices
• World Health Organization:  Coronavirus disease (COVID-19) outbreak

U.S. Cabinet official leads seminar on transgender health and policy

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Apr 15, 2024, 9:26 AM

Adm. Rachel Levine , assistant secretary of health in the U.S. Department of Health and Human Services, addressed transgender health and policy during a recent visit to Vanderbilt.

The event was part of the Spring 2024 Seminar Series for the Center for Research on Inequality and Health . It was co-hosted by the Vanderbilt LGBTQ+ Policy Lab and the Vanderbilt LGBTQI+ Task Force , which was established by the Office of the Provost in 2023 following the enactment of a pair of Tennessee laws banning certain adult cabaret shows and gender-affirming care for minors.

Levine combined her unique perspectives as a pediatrician and a high-ranking government official with her lived experience as a transgender person to comment broadly on LGBTQI+ rights and health and specifically on transgender health, which has been the center of attention recently at statehouses across the nation, including in Tennessee.

HOME IMPACTS HEALTH

Levine argued that because of state laws targeting transgender people, the political and legal context of where people live has become a social determinant of health.

While she acknowledged the enormous challenges facing America’s transgender people and those who work on their behalf, she underscored the importance of continuing to work in areas of research, advocacy and clear communication.

“Our goal should be a society in which all people, in all places, thrive, without exceptions,” Levine said. “I am hopeful for a more inclusive future, and we all have a role in making that happen. Raising awareness is an important step, but I hope that we can all work together, across government at the local, state and federal level, across academia, and across professions, to turn that awareness into action.”

VALUE OF RESEARCH

Provost C. Cybele Raver also shared remarks during the lunchtime seminar, thanking the admiral for her contributions to public health equity and drawing a parallel between her work and the driving mission of Vanderbilt.

“Today Admiral Levine used an amazing blend of genius, rigor, innovation, equity and a focus on justice to underscore our shared commitment to leverage the power of scientific and scholarly inquiry, to not only lift up but also solve pressing public health challenges facing the LGBTQI+ community,” she said. “I am so deeply appreciative of her time today and everything she has done for the nation’s, and the globe’s, public health.”

FOCUS ON INEQUALITY AND HEALTH

Like the Vanderbilt LGBTQI+ Task Force, the Center for Research on Inequality and Health also launched last year as part of Discovery Vanderbilt . It is a joint venture of the College of Arts and Science and the School of Nursing that aims to unite and amplify research covering all areas of inequality and health, including firearms, gun violence, and social and economic inequality.

Both initiatives are led by Kitt Carpenter , E. Bronson Ingram Professor and University Distinguished Professor of Economics and of Health Policy and founder and director of Vanderbilt’s LGBTQ+ Policy Lab.

“It is a true honor to host Admiral Rachel Levine at Vanderbilt. She is a trailblazer and inspirational person, and her visit is a perfect reflection of all we are trying to accomplish together at Vanderbilt with the provost-supported Discovery Vanderbilt Center, the LGBTQ+ Policy Lab and the LGBTQI+ Task Force,” Carpenter said. “Her visit marks a proud sign of progress for our community.”

• Learn more about Discovery Vanderbilt
• Follow the latest from the Center for Research on Inequality and Health
• The Vanderbilt LGBTQ+ Policy Lab
• The Vanderbilt LGBTQI+ Task Force

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