dnata travel leisure

Welcome to the Emirates Group

Emirates is one of the world’s fastest growing airlines. Based in Dubai, Emirates connects people all over the world to a network of over 150 destinations.

dnata is one of the world’s largest air services providers, offering ground handling, cargo, catering and travel services across six continents.

The world’s fastest growing airline, Emirates connects people to over 150 destinations.

dnata is one of the world’s largest air services providers.

Emirates Holidays

Offers tailor-made dream holidays to over 100 destinations.

dnata Travel

Multi-channel travel agency in the UAE, KSA, Bahrain, Oman, Afghanistan, Iraq and India.

Employee-led initiative focussed on changing lives around the world.

Emirates Skywards

Emirates Skywards is Emirates’ award-winning frequent flyer programme.

Offers a range of Meet & Greet services and lounges at airports around the world.

Emirates SkyCargo

Operates a global logistics capability from the world's largest air logistics hub in Dubai.

Gerry's dnata

Ground handling and cargo services provider at 7 airports in Pakistan.

Emirates Executive

Offering an exclusive private jet service.

Emirates Group Security

A multi-faceted organisation that develops security measures and strategies across the Emirates network.

Emirates Flight Training Academy

The new world class facility providing ab initio flight training.

Alpha Flight Services

Provides complete inflight catering, buy onboard, duty-free and F&B solutions in the UAE.

Emirates CAE Flight Training

A global leader in modelling, simulation and training for civil aviation and defence.

Emirates Aviation University

One of the region’s leading educational institutes for aviation studies and a variety of other programmes.

Emirates Engineering

One of the world's most technologically advanced aircraft maintenance facilities.

City Sightseeing Dubai

Partnership between dnata and City Sightseeing, tourist transportation operator, to showcase Dubai’s sights.

Emirates Flight Catering

Flight caterer to more than 120 airlines departing Dubai International Airport and Dubai World Central.

Emirates Airline Foundation

A non-profit charity organisation which aims to improve the quality of life for children.

Provides complete end-to-end design, development and delivery services for on-board food and service solutions.

Arabian Adventures

Leading destination management company offering personalised service & genuine Arabian hospitality.

Premier Inn - Middle East

The UK’s largest hotel brand, providing affordable rooms in the GCC to guarantee a good night’s sleep.

Provides Cash, Security and Manpower Services plus Integrated Facility Services around the globe.

Specialises in the marketing, sales and distribution of beverages.

Develops electronic distribution products and services for the travel industry.

The Sevens Stadium

A purpose-built hub for sports, major international tournaments and events in Dubai.

Airport Handling

Ground handling operations in Milan, Italy Malpensa and Linate.

MAS Metro Air Services

Mail handling provider in the USA.

Air Dispatch

Air Dispatch is the world’s leading independent provider of load control services.

Specialise in creating tailor-made holidays for every budget.

Gold Medal UK

Serving travel agents in UK, providing flights, hotels, holidays and more.

Gold Medal UAE

Serving travel agents in UAE, providing flights, hotels, holidays and more.

Cabin Services Australia

Aircraft cabin cleaning across Australia and New Zealand.

Offers thousands of air fares covering hundreds of routes, plus hotels and car hire options.

Customers can create a tailor-made holiday with a choice of cheap flights, hotels and transfers.

Emirates Leisure Retail (ELR)

Manages a portfolio of restaurants, cafes, bars & leisure facilities in the Middle East, Australia & Singapore.

Global leisure bedbank, specialising in the Middle East, Indian Ocean, Southeast Asia, Americas, European Cities and the Mediterranean.

Travel Republic

One of the largest and most well-established online travel search websites in Europe.

Online cargo booking system that simplifies the movement of goods around the world via air cargo.

Destination Asia

Leading destination management company with a presence across 11 countries in Asia.

Arabian Adventures MIE

Creating and delivering extraordinary experiences with full event management strategies in incentives.

Baggage delivery and remote check-in services.

dnata logistics

dnata logistics is a leading supplier of supply chain, logistics, warehousing and freight forwarding services.

Annual Reports

2023 - 2024, 2022 - 2023, 2021 - 2022, 2020 - 2021, 2019 - 2020, 2018 - 2019, 2017 - 2018, 2016 - 2017, 2015 - 2016, 2014 - 2015, 2013 - 2014, 2012 - 2013, 2011 - 2012, 2010 - 2011, 2009 - 2010, 2008 - 2009, 2007 - 2008, 2006 - 2007, 2005 - 2006, 2004 - 2005, 2003 - 2004, 2002 - 2003, 2001 - 2002, 2000 - 2001, 1999 - 2000, 1998 - 1999, 1997 - 1998, 1996 - 1997, 1995 - 1996, 1994 - 1995, 1993 - 1994.

A digital B2B marketplace connecting resellers to tours, activities and attractions.

My City Expert

A city companion that gives you access to experiences you want to enjoy in the UAE.

bd4travel transforms digital businesses to always be relevant to each and every individual user.

dnata Representation Services

Utilising GCC regional knowledge to deliver sales through targeted strategies.

dnata Travel Management

Client focused approach where our people, solutions, processes and procedures revolve around your needs.

OUA Travel, dnata Travel Group’s presence in Oman, boasts over 50 years of expertise in the market.

Designed by an all-Emirati team for the Emirati traveller, and offers customised experiences.

Travel Counsellors LLC

A travel company all about personal relationships and unbeatable customer service.

Emirates Group Procurement and Supply Chain

Responsible for yearly spend over USD 20 billion, Emirates Group Procurement and Supply Chain collaborates with suppliers worldwide to support all Emirates Group companies.

Through building sustainable, ethical and innovative relationships, we aim to maximise the value of a portfolio of more than 2,000 suppliers across airline and service related requirements.

We’re always open to finding new partners in fuel and oil supply, aircraft and engineering, ground handling, catering, marketing, advertising and promotions, travel and hotels, IT and telecommunications, and more.

Become a supplier

Register on the Emirates Procurement and Contracts portal (epic), to be considered for opportunities to tender and to manage your existing contracts.

Please note that neither Emirates or dnata will ever ask for fees for supplier registration or for participation in bids. Please do not respond to any suspicious emails requesting such.

Our procurement process

From sourcing to payment, we’ve made supplying for Emirates Group companies easier with a digitised end to end solution for all transactions.

Once you’ve registered on the Emirates Procurement and Contracts portal (epic) you’ll be considered for opportunities within Emirates Group companies. If invited, you will send your response to tenders through the portal for evaluation.

If you are selected, we’ll negotiate the terms and conditions, and sign the contract through the portal.

After we sign the contract, we’ll agree the most efficient transactional process to follow and may issue purchase orders for the specific requirements we’ve agreed on through our transactional purchase to pay solution - iSupplier.

On delivery of the goods and services specified on the purchase order or contract, you can submit your invoice through iSupplier, and we’ll process it using a three-way match against PO and GR.

Once we’ve matched your invoices, you’ll receive the payment according to our agreed terms and conditions.

Supplier performance management

Once you’ve been selected as a supplier, we will assess the criticality to our business and your contract manager may invite you to participate in our CASES programme - the framework we use to actively measure and manage our relationship with strategic suppliers.

• Assurance of Supply
• Satisfaction
• Safety & Sustainability

Supplier Resources

• Source to Pay Process - Supplier Guide
• Supplier Code of Conduct
• General Purchase Terms and Conditions
• Anti Bribery and Corruption Policy
• Contractors Safety
• Cyber Security Ambition Policy
• iSupplier Purchasing User guide

Get in touch with us

• STC 8008449546 / Other networks 8008500039
• Home »
• Customer Information »

About dnata Travel

dnatatravel.com is the leading portal and one-stop-shop for travel and leisure in the Middle East. We help you go where you want, when you want, and how you want—in the most enjoyable and effective way possible.

For more than five decades, dnata has established itself as an industry innovator in the Middle East, with products and services covering every aspect of the travel industry. Today, our travel business represents over 30 different airlines across the region, supplies 24-hour contact centres and offers the world’s best travel products and services to Corporate travellers, Leisure travellers, and the travel trade across the GCC.

We supply, distribute and promote the world’s best travel products and services across the UAE and GCC. Working with some of the best international partners, we’ve created exceptional travel, leisure and transportation packages for a wide range of customers.

Main Contact Details:

dnata Travel – Saudi Arabia Head Office P.O. Box 666 31932 Al Khobar King Abdul Aziz Street Al Khobar, Saudi Arabia Tel: STC 8008449546 / Other networks 8008500039 Email: [email protected]

Frequently Asked Questions

You should find answers to most of your questions in our FAQs section.

Booking Checklist

Make sure you don't forget anything important before you travel.

• You have been successfully registered!
• must be a valid email address
• Registration has been unsuccessful. Please try again later.
• Help Centre

Payment due You need to pay {0} for your Accommodation in {1} {2}

Payment Overdue Payment of {0} for your Accommodation in {1} is overdue. Please pay now or your booking may be cancelled.

Payment due You need to pay {0} for your Flight to {1} {2}

Payment Overdue Payment of {0} for your Flight to {1} is overdue. Please pay now or your booking may be cancelled.

Payment due You need to pay {0} for your Transfer in {1} {2}

Payment Overdue Payment of {0} for your Transfer in {1} is overdue. Please pay now or your booking may be cancelled.

{0} change - There have been changes to your {0} booking to {1} . Please read and review the changes.

New Message {0} has added a question regarding your {1} booking to {2} .

Advance Passenger Information - please provide passenger and passport details for your flight to {0} .

Have your say! - Tell us about your recent stay in {0} .

####Create a Profile\r\nTell us a bit about yourself so we can personalise your experience.

• Sign In / Booking Sign in
• My Bookings
• My Settings
• Sign into account
• Manage booking

Please check your card details and try again. If you require further assistance please call us on {0} (08:00am - 10:00pm Mon- Fri, 09:00am - 09:00pm Sat and Sun.)

Journey Beyond Boundaries: Unforgettable Holidays Await!

We offer diverse holiday experiences catering to various preferences. Choose from beach getaways for relaxation, city escapes for cultural immersion, and thrilling adventures in stunning landscapes. Whether you seek tranquility, exploration, or rejuvenation, our tailored experiences promise unforgettable memories to suit your desires.

Sun Siyam Iru Fushi, Maldives

3 nights from aed7,215 per person.

• Stay in a Deluxe Beach Villa with Pool
• Bed and breakfast
• Return sea plane transfers
• Return Economy Class flights
• 40% savings on stay
• 50% savings on return transfers

Anantara Kalutara Resort, Sri Lanka

3 nights from aed3,100 per person.

• Stay in a Deluxe Room Lagoon View
• Breakfast daily
• Return airport transfers

Mango House Seychelles, Lxr Hotels & Resorts

3 nights from aed8,155 per person.

• Stay in a Deluxe Room
• Return Private airport transfers

Anantara Bangkok Riverside Resort And Spa, Thailand

3 nights from aed5,395 per person.

• Stay in a Junior River View Suite
• 15% Savings on stay
• Benefits for Honeymooners

Sunway Resort, Malaysia

3 nights from aed4,290 per person.

• Stay in a Deluxe room

Al Baleed Resort Salalah By Anantara, Salalah

3 nights from aed3,220 per person.

• Savings on stay

St. James' Court, A Taj Hotel, London

3 nights from aed4,765 per person.

• Stay in a Classic Room

Sofitel Istanbul Taksim Hotel

3 nights from aed2,855 per person.

• Stay in a Superior City View Room
• Return private airport transfers
• Recent Hotels 0 You do not have any recently viewed hotels.
• Shortlist 0 Your hotel shortlist is empty!
• Recent Searches You do not have any recent searches

Please refresh this page

This page is not showing your most up to date flight and/or hotel selection. You have made an update to your flight and/or hotel selection on another page.

Switch language:

Dnata and Minor Hotels partner to boost global travel offerings

The partners aim to provide exclusive packages and savings for both leisure and corporate travellers.

• Share on Linkedin
• Share on Facebook

Dnata Travel Group, global air and travel services provider and a part of the Emirates Group, has bolstered its alliance with Minor Hotels to enhance the travel experience for customers worldwide.

Recommended Buyer's Guides

This long-term agreement aims to provide flexibility, exclusive packages, and savings for both leisure and corporate travellers, supporting the global growth plans of both companies.

Go deeper with GlobalData

Destination Market Insights: North Africa - Analysis of destination...

Tourism destination market insights: uk & ireland - analysis of..., premium insights.

The gold standard of business intelligence.

Find out more

Related Company Profiles

The emirates group.

Minor Hotels plans to add more than 200 hotels to its portfolio by the end of 2026.

The collaboration with Dnata will support the launch of new hotels and resorts through joint business opportunities.

It spans various areas, including dynamic distribution for travellers, wholesale distribution for the travel trade, and destination management company integration.

Leisure travellers will benefit from direct rates across all Minor Hotels brands, owing to the partnership with Dnata Travel Group brands.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

Travel agencies within Dnata’s portfolio will offer preferred travel packages featuring Minor Hotels for select destinations.

Additionally, the partnership will see integration with Dnata Travel Group’s destination management companies, Arabian Adventures and Destination Asia.

A corporate agreement with Minor Hotels will grant Dnata Travel Group’s corporate travel business and its clients access to direct rates across all Minor Hotel brands.

Minor Hotels chief commercial officer Ian Di Tullio said: “Through dnata, we have access to high-value channels and traveller segments, as we expand our portfolio and enter new markets.

“For dnata’s varied customer network, our hotels and resorts offer a world of choice, from luxury resort brand, Anantara Hotels & Resorts, to our boutique lodges, camps, and hotels in the Elewana Collection, and excellent value mid-range and upper-upscale options.”

Yalago, a dnata Travel Group brand, is also collaborating with Minor Hotels on a sustainable distribution agreement in the B2B environment, promising significant savings across the latter’s network for trade partners and travellers.

Last month, Minor Hotels partnered with The Cavaleros Group to manage a hotel in Johannesburg, South Africa.

Sign up for our daily news round-up!

Give your business an edge with our leading industry insights.

More Relevant

Renaissance Phoenix Glendale Hotel in US completes revamp 

New caption by hyatt branded hotel launches in osaka, japan, balmoral group set to acquire marcliffe hotel and spa, wyndham prepares to open latest viva resort in caribbean, sign up to the newsletter: in brief, your corporate email address, i would also like to subscribe to:.

I consent to Verdict Media Limited collecting my details provided via this form in accordance with Privacy Policy

Thank you for subscribing

View all newsletters from across the GlobalData Media network.

• Banking and Finance
• Annual Awards 2024
• Get In Touch

YOU ARE AT: Home » Dnata Travel Group And Minor Hotels Boost Partnership For Global Growth

Dnata Travel Group And Minor Hotels Boost Partnership For Global Growth

• May 8, 2024

dnata Travel Group , a leading global travel services provider, part of the Emirates Group, is announcing an enhanced, strategic partnership with Minor Hotels – one of the world’s fastest-growing hospitality groups – to boost the booking and in-destination experience for global travelers. 

Industry sources added that the long-term agreement is focused on advancing the travel experience through flexibility, exclusive packages, and savings for leisure and corporate customers, whilst driving the mutual global growth plans for both companies.

Industry sources further added that Minor Hotels is expanding rapidly, focusing on adding more than 200 hotels to its global portfolio by the end of 2026. In partnership, dnata will aid Minor Hotels in the launch of new hotel and resort openings, through dual-branded business opportunities.

Industry sources further affirmed that Minor Hotels is offering dynamic rates to dnata Travel Group brands in all markets in which the Emirates Group operates. Leisure travelers will have access to all direct rate types from every brand under the Minor Hotels portfolio including Anantara Hotels & Resorts; Tivoli Hotels & Resorts; Avani Hotels & Resorts; NH Hotels & Resorts; NH Collection Hotels & Resorts; nhow Hotels; Oaks Hotels, Resorts & Suites; and the Elewana Collection. Travel agencies under the dnata portfolio will create preferred travel packages inclusive of Minor Hotels stays for select destinations.

John Bevan, CEO of the dnata Travel Group , commented: “Our enhanced partnership with Minor Hotels marks an exciting chapter for our global travel brand network, in collaboration with one of the world’s fastest-growing hospitality companies. Working together on a long-term strategy to foster business cooperation and diversified business development is enabling us to bring more, exclusive benefits to our partners and customers with tailor-made strategies per channel and market, as our brands continue to grow across the world.”

Ian Di Tullio, Chief Commercial Officer at Minor Hotels, commented: “As one of the largest producers of room nights for Minor Hotels, we look forward to working more closely than ever before with the dnata Travel Group. Through dnata, we have access to high value channels and traveller segments, as we expand our portfolio and enter new markets. For dnata’s varied customer network, our hotels and resorts offer a world of choice, from luxury resort brand, Anantara Hotels & Resorts, to our boutique lodges, camps, and hotels in the Elewana Collection, and excellent value mid-range and upper-upscale options.”

• dnata , DnataTravelGroup , Global Travelers , Hospitality Groups , intlbm , Minor Hotels

RELATED POSTS

LATEST POSTS

INTERNATIONAL BUSINESS MAGAZINE

• Terms & Conditions
• Privacy Policy

dnata, Emirates Leisure Retail and SEGAP join forces with Zanzibar Airports Authority to ensure world-class services

Jan 26, 2023 12:00 AM

More on these topics

Most recent news.

Global Village invites entrepreneurs and business owners to unlock their business potential and join Season 29

Dubai South Properties Sells Out The Final Phase Of South Bay In Four Hours

Dubai Chamber of Digital Economy concludes its participation in GITEX Africa 2024

One Central, Dubai World Trade Center, The Offices2, level 7

Minor Hotels and dnata Travel Group Enhance Partnership to Elevate Plans for Global Growth

Travellers booking through the dnata network can now access preferred rates at more than 540 hotels and resorts worldwide.

Minor Hotels , an international hotel owner, operator and investor with more than 540 hotels in 56 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas, announces an enhanced strategic partnership with dnata Travel Group, a leading global travel services provider, part of the Emirates Group , to elevate the booking and in-destination experience for global travellers. The long-term agreement is aimed at advancing the travel experience through flexibility, exclusive packages, and savings for leisure and corporate customers, whilst driving the mutual global growth plans for both companies.

Minor Hotels is expanding rapidly, aiming to add more than 200 hotels to its global portfolio by the end of 2026. In partnership, dnata will support Minor Hotels in the launch of new hotel and resort openings, through dual-branded business opportunities. The strategic partnership will cover dynamic distribution for leisure and corporate travellers, wholesale distribution for the travel trade, destination management company (DMC) integration to elevate the travel and in-resort experience, and an aligned sustainability programme and initiatives.

Leisure travel   Minor Hotels is offering dynamic rates to dnata Travel Group brands in all markets in which the Emirates Group operates. Leisure travellers will have access to all direct rate types from every brand under the Minor Hotels portfolio including Anantara Hotels & Resorts; Tivoli Hotels & Resorts; Avani Hotels & Resorts; NH Hotels & Resorts; NH Collection Hotels & Resorts; nhow Hotels; Oaks Hotels, Resorts & Suites; and the Elewana Collection. Travel agencies under the dnata portfolio will create preferred travel packages inclusive of Minor Hotels stays for select destinations. Minor Hotels is also integrating with dnata Travel Group DMC businesses – Arabian Adventures and Destination Asia – and its leisure, MICE, cruise, and ancillary sectors. This will increase traveller flexibility in booking dynamic packages, and in-destination experiences, with plans to improve direct access to booking an enhanced range of world-class activities and travel extras in resort.

Corporate travel A dedicated corporate agreement with Minor Hotels will enable the dnata Travel Group’s corporate travel business and its clients’ access to direct rates across all Minor Hotel brands in its global network, providing added flexibility, savings, and other benefits for companies and their corporate travellers.

Travel trade Minor Hotels is working with dnata Travel Group brand, Yalago – one of the world’s fastest-growing leisure accommodation wholesale specialists – on a sustainable distribution agreement in the B2B environment. The joint, long-term wholesale strategy is aimed at offering significant savings across Minor Hotels’ global network for trade partners and travellers.

As one of the largest producers of room nights for Minor Hotels, we look forward to working more closely than ever before with the dnata Travel Group. Through dnata, we have access to high value channels and traveller segments, as we expand our portfolio and enter new markets. For dnata’s varied customer network, our hotels and resorts offer a world of choice, from luxury resort brand, Anantara Hotels & Resorts, to our boutique lodges, camps, and hotels in the Elewana Collection, and excellent value mid-range and upper-upscale options. Ian Di Tullio, Chief Commercial Officer at Minor Hotels

Our enhanced partnership with Minor Hotels marks an exciting chapter for our global travel brand network, in collaboration with one of the world’s fastest growing hospitality companies. Working together on a long-term strategy to foster business co-operation and diversified business development is enabling us to bring more, exclusive benefits to our partners and customers with tailor-made strategies per channel and market, as our brands continue to grow across the world. John Bevan, CEO of the dnata Travel Group

The dnata Travel Group represents the travel division of dnata, a leading global air and travel services provider, with more than 15 leading international travel brands, with coverage across the world. Its global businesses cover all aspects of the travel industry from local travel agencies to global travel consolidators, corporate travel, destination management and attractions, and more.

To find out more about the dnata Travel Group and its range of global travel brands, access: www.dnata.com/travel or connect on LinkedIn . For more information on Minor Hotels, visit www.minorhotels.com or connect on LinkedIn . 

Editor’s Notes:

About dnata Travel Group The dnata Travel Group represents the travel division of dnata, one of the world’s largest air and travel services providers. Part of The Emirates Group, the group’s history is rooted in Dubai and the growth of its pioneering travel industry, evolving to consist of more than 15 leading international travel brands with coverage across the world. The dnata Travel Group is proud to serve its global customers as a leading, award-winning travel services provider with long-standing travel expertise, a wide range of products and services, and high standards of service and safety across all its operations. Its global businesses cover all aspects of the travel industry from local travel agencies to global travel consolidators, corporate travel, sports travel, destination management and attractions, airline representation services, and more. Find out more at  www.dnata.com/travel

Contact dnata Public Relations [email protected]

About Minor Hotels

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries, pursuing its vision of crafting a more passionate and interconnected world. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana Collection, NH, NH Collection, nhow, Oaks and Tivoli – and a collection of related businesses. Minor Hotels is rapidly accelerating its global growth ambitions, aiming to add more than 200 hotels by the end of 2026.

Minor Hotels is a proud member of the Global Hotel Alliance (GHA) , the world's largest alliance of independent hotel brands, and participates in the GHA DISCOVERY loyalty programme.

For more information, please visit minorhotels.com and connect with Minor Hotels on Facebook and LinkedIn .

Contact details

• Marion Walsh-Hedouin
• Global Head of PR & Communications
• [email protected]
• Natasha Rhymes
• Group Director PR & Communications
• [email protected]
• +971 (0) 4436 3482

Share news release

Related topics.

• Minor Hotels

Related news

• 13 June 2024

Minor Hotels announces key promotions at Koh Samui and Koh Phangan properties, with new GMs appointed for Anantara Rasananda and Lawana resorts.

• 12 June 2024

Layan Life by Anantara blends modern medical technologies and with ancient Thai healing traditions at new purpose-built wellness destination

• 6 June 2024

Aragonés will continue to sit on the Minor Hotels Europe & Americas Board of Directors and serve as Non-Executive Vice Chairman.

• 4 June 2024
• NH Collection

The two properties, one in the Sri Lankan capital of Colombo and the other in the beachside town of Bentota, mark the introduction of the upper-upscale and upscale brands in the country.

• 30 May 2024

Avani Hotels & Resorts expands into the Netherlands with the opening of Avani Museum Quarter Amsterdam, offering a relaxed stay and access to unique experiences.

Request a Hotel Visit

Are you a journalist or influencer and want to visit one of our hotels? Simply fill in the form below and we’ll reach out to you promptly.

Receive Minor Hotels news by email .

• — Minor Hotels
• — NH Hotels
• — NH Collection
• — nhow Hotels
• — The Wolseley Hospitality Group
• — Lifestyle Brands
• — Sustainability

Your information is only used to send you news and will never be shared with third parties. Your personal data will be processed in accordance with Minor Hotels's Privacy Policy .

Please confirm your subscription

Thank you for subscribing–we're almost there. We just need to confirm your email address so we know we're sending news to the right person.

The confirmation email will arrive in your inbox shortly.

You can close this window .

Receive Minor Hotels news on your RSS reader .

Find news releases, media kits and clippings

• Media kits Find media files
• News archive Find news
• Media inquiry? Contact media team
• About Get to know us

• Ground Handling
• Global Network

Financial Performance

Our annual report.

Download our full financial report

Endless opportunities with dnata

Recovery from the pandemic was felt across almost all dnata businesses, and in 2022-23 dnata increased its profit by 201% to AED 331 million (US$ 90 million). 

With growing flight and travel activity across the world, dnata's total revenue increased by 74% to AED 14.9 billion (US$ 4.1 billion). dnata’s international businesses account for 72% of its revenue, an increase of 10%pts from the previous year. Through the year, dnata worked closely with its customers through the challenges of labour shortages and rising inflation in its major markets such as UK, US, Europe and Australia.

Laying the foundations for future growth, dnata’s investments in 2022-23 amounted to AED 467 million (US$ 127 million). Significant investments during the year included: a new cargo centre in Amsterdam, the Netherlands; new modern cargo and ground service equipment facilities in Erbil, Iraq; the global roll-out of its advanced “OneCargo” system to digitise and automate business functions; the expansion of marhaba operations in Dubai and Zanzibar; and the re-opening of renovated catering facilities in Sydney with energy efficient installations and equipment upgrades. 

In 2022-23, dnata’s operating costs increased by 74% to AED 14.6 billion (US$ 4.0 billion), in line with expanded operations in its Airport Operations, Catering and Travel divisions and impacted by inflationary pressure across all markets mainly for labour and food supply. 

dnata’s cash balance improved by more than AED 200 million to AED 5.1 billion (US$ 1.4 billion). Net cash used in financing activities, primarily payments for loans and leases, amounted to AED 906 million (US$ 247 million), while the business utilised net cash of AED 528 million (US$ 144 million) in essential investing activities. The business saw a positive operating cash flow of AED 1.4 billion (US$ 381 million) in 2022-23, a reflection of the substantial improvements in revenue.

Airport Operations

Revenue from dnata’s Airport Operations , including ground and cargo handling increased to AED 7.2 billion (US$ 2.0 billion). 

The number of aircraft turns handled by dnata globally grew by 35% to 712,383, cargo handled declined by 8% to 2.7 million tonnes, reflecting the increased flight activity across markets as the last pandemic restrictions lifted and dnata’s customers reinstated services. 

During 2022-23, dnata launched its ground handling operations at the newly built terminal of Zanzibar Abeid Amani Karume International Airport, together with Emirates Leisure Retail (ELR) and MMI as master concessionaire for all food and beverage, duty free and commercial outlets at the terminal. It also expanded operations in Canada, partnering GTA Group to offer quality and safe cargo services in Calgary and Vancouver.

Catering & Retail

dnata’s Catering & Retail business accounted for AED 4.8 billion (US$ 1.3 billion) of dnata’s revenue, up by 187%. The inflight catering business uplifted 111.4 million meals to airline customers, almost three times the number of meals from last year, as its airline customers across the world restored their flight operations. 

dnata’s Catering & Retail division substantially increased production to support airlines to restart their flight operations after the pandemic particularly in Australia, and its key markets of UK and the USA. It also worked extensively with its customers on flexing their menus to address supply chain issues and food inflation.

In the UAE, Alpha Flight Services (Alpha), dnata’s subsidiary, signed a concession agreement under which it will provide flight catering services to over 10 airlines at Ras Al Khaimah International airport, operate three F&B outlets, as well as the airport lounge. 

Notable contract wins for the catering division in 2022-23 include: multi-year catering contracts with Australia’s newest airline, Bonza, and with Air India for its flights in London, Birmingham, and Milan; contracts with United Airlines and Edelweiss Air for their flights in Jordan; and with Lufthansa and Swiss International Air Lines in Singapore.

Revenue from dnata’s Travel Services division grew by 227% to AED 2.3 billion (US$ 618 million). The reported total transaction value (TTV) of travel services sold increased by 203% to AED 7.0 billion (US$ 1.9 billion), a substantial growth from last year. This reflects last year’s abnormal situation where the business was recovering from COVID-19-related booking cancellations. 

In 2022-23, dnata Representation Services boosted its existing customer service support for Lufthansa in Europe and grew its relationship with American Airlines by providing a range of sales and marketing services to the carrier as its general sales agent in India. dnata became the preferred travel partner in the Middle East for American Express Global Business Travel, the world’s leading B2B travel platform; and enhanced its long-standing partnership with Club Med to bring tailor-made, all-inclusive holidays at exclusive rates closer to the GCC travellers. 

In the UAE, dnata expanded its retail footprint with the opening of a new travel store in Dubai Hills. Reflecting the increased visitor numbers and demand for Dubai experiences, Arabian Adventures expanded and enhanced its popular ‘Overnight Safari’ experience in the Dubai Desert Conservation Reserve and re-launched an enhanced edition of its signature Jeep Adventure Safari. 

dnata's leisure wholesale specialist, Yalago, expanded its global in-markets teams, and recorded a 92% year on year increase in hotel bookings in 2022.

dnata, Emirates Leisure Retail and SEGAP join forces with Zanzibar Airports Authority

dnata , a leading global air and travel services provider, has celebrated the launch of its operations at Zanzibar Abeid Amani Karume International Airport (ZNZ) with its partners Emirates Leisure Retail and SEGAP, a joint venture between airport infrastructure and operations specialists Egis, and private equity fund manager AIIM (African Infrastructure Investment Managers).

The three companies will work closely together to deliver world-class services for airlines and passengers at the newly-built international terminal (T3) of ZNZ. The partnership is expected to significantly contribute to the government’s target of boosting its trade and tourism sectors.

The investment of dnata, Emirates Leisure Retail and SEGAP represents over USD 10 million and, to date, has created some 500 local jobs with the companies.  

dnata will provide its globally renowned, quality ground, passenger and cargo handling services to airline customers at ZNZ, ensuring safe and timely operations of flights and an excellent travel experience for passengers. In addition, dnata launched meet & greet and lounge services through its airport hospitality brand, marhaba, to help passengers further enhance their experience and enjoy a smooth airport journey from check-in to boarding.  

Emirates Leisure Retail has partnered with MMI as master concessionaire for all food and beverage, duty free and commercial outlets at T3. In collaboration with Eight Inc, the companies have created an innovative and immersive travel experience, ZOMA, designed to create a sense of place and extend the holiday feeling for passengers. In the ZOMA Zones each store is inspired by the scents, feelings, and flavours of the island. In addition to these outlets, ELR and MMI carefully selected and curated the best retailers from the island to spotlight some of the best that Zanzibar offers.

SEGAP entered into a 10-year technical partnership with Zanzibar Airports Authority (ZAA) to manage and operate Zanzibar and Pemba airports. The consortium will act as a long-term partner to help position Zanzibar as a leading tourism destination, improve airport performance across all fields (including passenger experience, operation, profitability, etc.) and enhance airport infrastructure and services. The consortium will act as one project team for ZAA, covering different airport management and operation aspects.

Read more:  dnata breaks ground on $14 million cargo warehouse in Iraq

“We’re delighted to celebrate the launch of our airport services and retail offering with our partners at Zanzibar’s new, advanced airport terminal,” Steve Allen, CEO of dnata Group and Chairman of Emirates Leisure Retail and MMI, said.  

“We are confident that our investment, alongside our commitment to safety, quality and service excellence, will provide a major positive impact on Zanzibar’s transport, tourism and trade industries. This in turn will deliver significant benefits for the local community and businesses. We will continue our efforts to consistently deliver world-class services, earn the trust and loyalty of airline customers and travellers, and be an employer of choice in Zanzibar.”  

Read more: Cologne Airport marks successful year with dnata partnership

“We are delighted to continue our key role in ZAA’s strategic development in cooperation with the airport’s stakeholders, after a successful year of cooperation, where we have contributed to operational improvements to support the growth of tourism in Zanzibar,” Olivier Baric, Egis Aviation Director for Africa, said.

“Together and over the next 12 months, we will continue with our endeavours to support the modernisation of facilities, processes and staff needed for Zanzibar to achieve high quality, safety and security services in order for Zanzibar to be recognised as having an international airport that is an outstanding gateway to a destination that has everything to attract visitors, from world-class beaches to a UNESCO World Heritage site.”

To establish operations, dnata has hired and trained over 340 local talent and deployed a fleet of more than 120 pieces of ground support equipment at ZNZ. The company will gradually expand its operations and team, and by 2024 expects to handle more than 4,000 flights annually with a team of over 400 aviation professionals at the airport.  

dnata is also investing in a state-of-the-art facility to offer cargo services at the airport, supporting local trade and businesses. The cargo centre, which is scheduled for completion in 2024, will comply with the highest industry standards ensuring efficient and safe handling of a broad range of cargo, including perishables, pharmaceuticals, dangerous goods, live animals, aircraft engines and vehicles.  

The dnata Group has been contributing to Zanzibar’s tourism sector through its global travel businesses for decades. In 2022 dnata Travel, a leading travel services provider in the GCC region, facilitated flights, hotel bookings and holiday packages for thousands of travellers to Zanzibar.

SEGAP will provide general airport management and operation services to ZAA, including: improving operational and financial performance, development of airport assets, increasing passenger and cargo traffic, airline route development, best practice and compliance with international standards. SEGAP has also seconded a number of key experts into the airport – including three managers – to work closely with the ZAA teams and facilitate organizational improvements and knowledge transfer. ZAA also benefits from access to Egis’ network of 20 airports across the globe, for knowledge and best-practice sharing across many airport management aspects, and databases for operational performance and benchmarking.

Edward Hardy

Stay informed. Stay ahead. To get the latest air cargo news and industry trends delivered directly to your inbox, sign up now!

related articles

Closure of russian airspace still looms over logistics, a first in taiwan: grand forwarding limited joined air france klm martinair cargo saf programme, antonov airlines delivers türksat 6a satellite to florida for spacex launch, advertise here.

Improve your visibility for your brand and products! Advertising opportunities are available to suit any requirement. Click below to be connected to a member of our sales team.

• Newsroom Emirates

Emirates Group announces 2023-24 results

Group reports best-ever financial performance with record profit of AED 18.7 billion (US$ 5.1 billion), up 71% from last year, record revenue, and record level of cash assets.

• Group revenue increased 15% to a new high of AED 137.3 billion (US$ 37.4 billion), driven by strong customer demand across its businesses.
• Ends year with highest-ever cash balance of AED 47.1 billion (US$ 12.8 billion).
• The Group declares a dividend of AED 4.0 billion (US$ 1.1 billion) to its owner the Investment Corporation of Dubai (ICD). 
• Chairman credits record performance to Dubai’s progressive policies, says profits enable further investments in new aircraft, facilities and equipment, technology, products and services, and its people.

Emirates  reports new record profit of AED 17.2 billion (US$ 4.7 billion), up 63% from AED 10.6 billion (US$ 2.9 billion) last year.

• Revenue rose 13% to AED 121.2 billion (US$ 33.0 billion), as the airline deployed more capacity, and continued to strengthen its global network and partnerships.
• Airline capacity increased by 20% to 57.7 billion ATKMs, closing gap to pre-pandemic levels.

dnata reports a profit of AED 1.4 billion (US$ 0.4 billion), significantly improved from its AED 331 million (US$ 90 million) profit last year.

• Revenue increased 29% to hit a new record AED 19.2 billion (US$ 5.2 billion), reflecting increased customer flight activity and travel demand across its UAE and worldwide business divisions. 
• Expands customer portfolio with new contracts, adds lounge facilities in new global markets, and invests in new equipment and technologies to enhance operations and services.

DUBAI, UAE, 13 May 2024 - The Emirates Group today released its 2023-24 Annual Report , hitting new record profit, revenue, and cash balance levels.

Both Emirates and dnata saw significant profit and revenue increases in 2023-24, as the Group expanded its operations around the world to meet strong customer demand for its high-quality products and services.

For the financial year ended 31 March 2024, the Emirates Group posted a record profit of AED 18.7 billion (US$ 5.1 billion), up 71% compared with an AED 10.9 billion (US$ 3.0 billion) profit for last year. The Group’s revenue was AED 137.3 billion (US$ 37.4 billion), an increase of 15% over last year’s results. The Group’s cash balance was AED 47.1 billion (US$ 12.8 billion), the highest ever reported, up 11% from last year.  

Combined Group profits for the last 2 years, at AED 29.6 billion, surpass pandemic losses of AED 25.9 billion during 2020-2022.

His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates airline and Group said: “The Emirates Group has once again raised the bar to deliver a new record performance. Throughout the year, we saw high demand for air transport and travel related services around the world, and because we were able to move quickly to deliver what customers want, we achieved tremendous results. We are reaping the benefit of years of non-stop investments in our products and services, in building strong partnerships, and in the capabilities of our talented people.

“Huge credit is also due to the UAE’s visionary leaders, especially HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. It is thanks to their leadership and the nation’s progressive policies that the Emirates Group is able to flourish. Both Emirates and dnata have forged successful business models leveraging Dubai’s unique advantages, in turn generating enormous value for Dubai and the communities they serve around the world.” 

HH Sheikh Ahmed added: “The Group’s excellent financial standing today places us in a strong position for future growth and success. It enables us to invest to deliver even better products, services, and more value to our customers and stakeholders.” 

Many major projects are already underway, including: a multibillion-dollar aircraft fleet and cabin renewal programme; new catering, cargo, and ground handling capabilities; advanced technologies to support the Group’s operations; expanded training and people development programmes; and initiatives to progress the Group’s sustainability agenda.

In 2023-24, the Group collectively invested AED 8.8 billion (US$ 2.4 billion) in new aircraft, facilities, equipment, companies, and the latest technologies to support its growth plans.

The Group’s total workforce grew by 10% to 112,406 employees, its largest size ever, as Emirates and dnata continued recruitment activity around the world to support its expanding operations and bolster its future capabilities.

The Group took significant strides in its sustainability journey during 2023-24, putting into action numerous initiatives focussed on the environment, its people, customers, and communities.

Environmental topics were high on the agenda during the year, as the UAE hosted the world’s biggest conference for climate action, COP28, in Dubai.

In 2023-24, Emirates signed new supply agreements to uplift sustainable aviation fuel (SAF) at its Dubai hub for the very first time, and also in Amsterdam and Singapore. The airline operated the first A380 demonstration flight using 100% SAF in one engine, collecting data to support industry efforts to enable a future of 100% SAF flying.

Recognising that airlines today have the limited viable solutions to meaningfully reduce carbon emissions, Emirates established a US$ 200 million fund to support R&D projects that focus on reducing the impact of fossil fuels in commercial aviation. It also became a founding entity of Air-CRAFT, a UAE-based research consortium for renewable and advanced aviation fuels; and joined The Solent Cluster, a UK initiative focused on producing low-carbon fuels for a variety of sectors, including aviation. dnata continued to invest and induct more electric and hybrid vehicles to its global fleet of ground support equipment (GSE), adding new baggage tractors, cargo loaders, and pushback tractors to its USA operations. It also converted and refurbished diesel-powered GSEs in Italy to run on Hydrogenated Vegetable Oil and electric power. dnata’s UAE businesses including dnata logistics, Arabian Adventures, Alpha Flight Services and City Sightseeing Worldwide, transitioned to biofuel for its landside fleet of vehicles.

During the year, dnata became the first combined air services provider to receive the International Air Transport Association’s environmental management (IEnvA) certification for its commitment to sustainability across its UAE businesses; and Emirates achieved IEnvA Stage One and the IEnvA Illegal Wildlife Trade module certifications, for its efforts in environmental stewardship and anti-wildlife trafficking.

The Group ramped up investments in people development, rolling out a comprehensive programme of learning and training options for its workforce in partnership with top universities and key industry partners. A Gender Balance Council was established to champion and promote gender equality within the Group.

The Emirates Group has expanded its ESG reporting in its latest 2023-24 report and are adopting aspects of the GRI standards. It plans to evolve its reporting to meet ISSB and CSRD requirements in the coming years [1] .

Sheikh Ahmed said : “We enter our 2024-25 financial year on strong foundations for continued growth. Emirates will receive delivery of 10 new A350 aircraft in 2024-25, adding to our fleet mix and supporting the next phase of its network growth. dnata will continue to leverage synergies and scale across its business divisions to grow its footprint and capabilities. In tandem, we are investing resources to minimise our environmental impact, develop our people, look after our customers and the communities we serve.”

“The business outlook is positive, and we expect customer demand for air transport and travel to remain strong in the coming months. As always, we will keep a close watch on costs and external factors such as oil prices, currency fluctuations, and volatile environments caused by socio-political changes. Our business model has been tested before, and I am confident in our resilience and ability to respond quickly to opportunities and challenges.”

He added: “Looking further ahead, the Dubai government has announced plans to start the next phase of expansion at Al Maktoum International Airport, which will eventually be the new hub for Emirates and dnata’s operations. This AED 128 billion (US$ 35 billion) investment will significantly expand and enhance Dubai’s aviation and logistics infrastructure, supporting the city’s growth, and Emirates’ and dnata’s growth.

Emirates performance

Emirates’ total passenger and cargo capacity increased by 20% to 57.7 billion ATKMs in 2023-24, recovering to near pre-pandemic levels.

Providing customers with more connection options, Emirates restarted services to Tokyo Haneda, added capacity to 29 destinations, and launched new daily flights to Montréal, Canada. Emirates also inked codeshare and interline agreements with 11 new airline partners, further extending its network’s reach. By 31 March 2024, the Emirates network comprised 151 destinations across six continents, including 10 cities served by its freighter fleet only. 

Emirates brought its flagship A380 and popular Premium Economy product to even more cities this year, as 16 more aircraft rolled out of its US$ 2 billion cabin retrofit programme, fully refurbished with the airline’s latest signature products. As of 31 March 2024, the Emirates A380 served 49 destinations, and customers could enjoy Emirates’ Premium Economy experience to and from 15 cities around the world.

Total fleet count at the end of March was 260 units, with an average fleet age of 10.1 years.  

Emirates’ order book stands at 310 aircraft, after it announced orders worth US$ 58 billion combined, for 110 additional units of Boeing 777s, 787s, and Airbus A350s at the 2023 Dubai Airshow. These new generation widebody aircraft will replace older jets and support fleet growth, aligning with the airline’s long-standing commitment to fly modern aircraft that are efficient to operate, and able to offer customers the latest inflight comforts and experiences.

With increased capacity deployment and strong demand across markets, Emirates’ total revenue for the financial year increased 13% to AED 121.2 billion (US$ 33.0 billion). Currency fluctuations and devaluations in some of the airline’s major markets, notably the Pakistani Rupee, Egyptian Pound, and Indian Rupee, negatively impacted the airline’s profitability by AED 2.0 billion (US$ 0.6 billion).

The airline saw an operating cash flow of AED 37.6 billion (US$ 10.3 billion) in 2023-24, underpinning its strong commercial results and enabling the airline to grow the business going forward.

Total  operating costs increased by 8% from last financial year. Cost of ownership (depreciation and amortisation) and fuel cost were the airline’s two biggest cost components in 2023-24, followed by employee cost. Fuel accounted for 34% of operating costs compared to 36% in 2022-23. The airline’s fuel bill increased slightly to AED 34.2 billion (US$ 9.3 billion) compared to AED 33.7 billion (US$ 9.2 billion) the previous year, with a higher uplift of 24% due to increased flying being balanced by a lower average fuel price (down 18%) including hedging gains.

Driven by the voracious appetite for travel across customer segments, the strength of its global network, and the appeal of its products, the airline hit a new record profit of AED 17.2 billion (US$ 4.7 billion) exceeding last year’s AED 10.6 billion (US$ 2.9 billion) result, with an exceptional profit margin of 14.2%, marking it the best performance in the airline’s history.

Emirates carried 51.9 million passengers (up 19%) in 2023-24, with seat capacity up by 21%. The airline reports a Passenger Seat Factor of 79.9%, rising from 79.5% last year. Passenger yield  declined 2% to 36.6 fils (10.0 US cents) per Revenue Passenger Kilometre (RPKM), due to a change in cabin and route mix, fares and currency.  

Emirates continued to invest in delivering ever better customer experiences. During the year, it invested AED 30 million to uplift its dedicated Emirates Lounges with refreshed facilities reopening to serve premium customers and frequent flyers in Brisbane, Dusseldorf, Frankfurt, Hamburg, Hong Kong, Johannesburg, Manchester and Munich. Emirates restored its signature Chauffeur Drive service to 82 cities across its network and introduced this complimentary offering to premium customers in Indonesia, Morocco, and Turkey.

The airline also implemented a slew of inflight enhancements from menus and amenities to entertainment content, key amongst which, were the launch of complimentary loungewear and meal pre-ordering in Business Class.

Emirates SkyCargo reaffirmed its position in global air logistics and trade, carrying 2.2 million tonnes of goods around the world in 2023-24, up 18% from the previous year, as increased passenger operations expanded available cargo capacity, and the leasing of three 747 freighters during the year unlocked immediate capacity to serve demand on busy routes. This reflects the high customer demand for its specialist logistics solutions, the reach and connectivity of Emirates’ global network, Dubai’s world-class sea-air hub capabilities, and the fruits of Emirates SkyCargo’s ongoing investments in digital technology, infrastructure, and products.

Despite continued challenges in global logistics, the cargo division reported a solid revenue of AED 13.6 billion (US$ 3.7 billion), contributing 11% to the airline’s total revenue. Cargo yield per Freight Tonne Kilometre (FTKM) declined by 32%, returning to pre-pandemic marketplace levels.  

During the year, it launched Emirates Vital and Emirates Medical Devices, two purpose-built cargo solutions to serve the unique requirements of the life sciences and healthcare sector. It also launched Emirates Delivers in Kuwait to connect shoppers there with e-commerce brands in the UK, the US, and the UAE. Emirates Delivers is poised to scale significantly in the coming years, focussing on markets underserved by business-to-consumer delivery solutions.

At the end of 2023-24, Emirates’ SkyCargo’s total freighter fleet stood at 11 Boeing 777Fs. The cargo division expects delivery of its 5 additional Boeing 777Fs on order from mid-2024.

Under Emirates Group companies and subsidiaries, Emirates Flight Catering and MMI/Emirates Leisure Retail (ELR) reported notable results in 2023-24.

Emirates Flight Catering hit record revenues of AED 970 million (US$ 264 million) from its external customers, driven by traffic growth at Dubai’s airports. It supplied 76.9 million meals to airline customers, 19% more than the previous year, and saw rising demand for its other ancillary businesses including at Linencraft, its laundry facility which primarily serves airline and hospitality clients.

MMI/ELR revenue surged 18% to AED 2.9 billion (US$ 796 million), as it expanded UAE operations to meet growing wholesale and retail demand driven by the booming tourism sector. ELR recorded record sales growth globally, with strong contributions from its key markets of the UAE, the US and Australia.

Emirates’ hotels portfolio revenue over last year decreased by 2% to AED 660 million (US$ 180 million), reflecting the temporary closure of its Wolgan Valley resort in Australia.   

With another year of strong performance, Emirates continued to meet all its regular aircraft-related payment obligations and repaid an additional AED 2.2 billion (US$ 596 million) from the AED 17.5 billion (US$ 4.8 billion) borrowed during the COVID-19 crisis. This substantially reduced its overall outstanding debt profile and places the airline on a strong foundation for financing for its future growth and the new fleet acquisition programme.

In response to the challenges posed by volatile fuel markets during the financial year, Emirates deployed simple forwards and options across different products such as brent and jet fuel to reduce current year costs as well as secure significant future hedging volumes. In addition, it largely mitigated the impact of the higher interest rate regime on the results with effective management of the net exposure. Emirates continued with its balanced approach to managing the foreign exchange rate risk through use of currency options, forward contracts, and natural hedges. The methodical approach allowed improved predictability of its cashflows against volatile market shifts, thereby enhancing financial stability.

Emirates closed the financial year with its highest-ever level of cash assets at AED 42.9 billion (US$ 11.7 billion), 15% higher compared to 31 March 2023.  

dnata performance  

dnata increased its profit by 330% to AED 1.4 billion (US$ 387 million) in 2023-24, reporting solid results across its business divisions.

dnata's total revenue increased by 29% to hit a new record of AED 19.2 billion (US$ 5.2 billion), driven by increased flight and travel activity across the world. dnata’s international businesses account for 75% of its revenue, an increase of 3%pts from the previous year. Through the year, dnata won new customer contracts across its divisions, and worked closely with its customers to support increased flight activity and travel demand especially in its major markets: Australia, Europe, the UAE, UK, and US.  

Laying the foundations for future growth, dnata’s investments in 2023-24 amounted to AED 464 million (US$ 126 million). Significant investments during the year included: new electric and hybrid ground support equipment for its airport operations as part of its environmental strategy, and the expansion of marhaba operations in the Philippines, Italy, and the UAE.

In 2023-24, dnata’s  operating costs increased by 22% to AED 17.8 billion (US$ 4.8 billion), in line with expanded operations in its Airport Operations, Catering & Retail, and Travel divisions, as well as continued inflationary pressure across all markets mainly for labour and food supply.

dnata’s cash balance declined by AED 958 million to AED 4.2 billion (US$ 1.1 billion), primarily due to AED 2 billion (US$ 545 million) in dividend payments to its owner, ICD, plus the funding of investments and debt repayments. The business saw a positive operating cash flow of AED 1.9 billion (US$ 507 million) in 2023-24, a reflection of the substantial improvements in revenue.

Revenue from  dnata’s Airport Operations, including ground and cargo handling increased to AED 8.8 billion (US$ 2.4 billion).

The number of aircraft turns handled by dnata globally grew by 9% to 778,026; and cargo handled increased by 5% to 2.9 million tonnes, reflecting new contracts won, and increased flight activity by dnata’s airline customers across markets.

During 2023-24, dnata continued to invest in infrastructure and the latest technologies to respond to customer needs.  It integrated autonomous drones into its UAE operations, implemented AI-powered solutions in Singapore, and continued to roll out One Cargo, its advanced cargo management system globally. dnata also announced it will expand operations into Rome Fiumicino Airport where its majority-owned subsidiary, Airport Handling, won a seven-year ground handling license. To support this new operation, dnata will invest €20 million in new and advanced ground equipment.

dnata’s Catering & Retail business accounted for AED 6.5 billion (US$ 1.8 billion) of dnata’s revenue, up by 35%. The inflight catering business uplifted 123.0 million meals to airline customers, a 10% increase from last year, as its airline customers across the world restored and expanded their flight operations.

The division expanded its customer base in key markets with notable contract wins in 2023-24 including from: Sri Lankan Airlines and Turkish Airlines in Australia (Sydney and Melbourne), China Airlines in the Czech Republic (Prague), JetBlue in Ireland (Dublin), Biman Bangladeshi Airlines in Italy (Rome Fiumicino), Royal Jordanian in the UK (London Stansted), and Etihad Airways in the US (Boston). It also extended its airport retail network with new F&B outlets at Romania’s Bucharest Henri Coandă International Airport, and Sharjah Airport in the UAE.

Revenue from dnata’s Travel Services division grew by 48% to AED 3.5 billion (US$ 951 million), with strong contributions from Destination Asia, its destination management business in Asia, and Imagine Cruising, a cruise holidays business in which dnata has acquired a majority stake.  Total transaction value (TTV) of travel services sold increased by 27% to AED 8.9 billion (US$ 2.4 billion), reflecting the division’s ability to deliver relevant products to meet strong demand across B2B and B2C travel segments globally.

In 2023-24, dnata’s travel division forged agreements with new tourism entities, hospitality brands, and other partners to expand its portfolio of travel products, services, and solutions. This includes a strategic partnership with AMEX GBT which doubled the size of its corporate travel business in the Middle East.

The full 2023-24 Annual Report of the Emirates Group – comprising Emirates, dnata and their subsidiaries – is available at: www.theemiratesgroup.com/annualreport

US$ figures are converted at 1US$ = 3.67AED and are based on the AED figures rounded off in millions.

[1] Global Reporting Initiative (GRI), International Sustainability Standards Board (ISSB), and Corporate Sustainability Reporting Directive (CSRD) are internationally recognised standards for corporate reporting on Environmental, Social and Governance (ESG) data and initiatives.

More Information

About emirates.

The Emirates story started in 1985 when we launched operations with just two aircraft. Today, we fly the world’s biggest fleets of Airbus A380s and Boeing 777s, offering our customers the comforts of the latest and most efficient wide-body aircraft in the skies.

We inspire travelers around the world with our growing network of worldwide destinations, industry leading inflight entertainment, regionally inspired cuisine, and world-class service.

Find out more

Annual reports

You can download the latest annual report or read our previous reports for detailed information on our commercial results and strategies.

Download reports

Media contacts

If you want to get in touch with our media team, please mail us on:

[email protected]

If you're a customer and you have a general question about our services or would like some help, please visit our help centre .

Disclaimer: Information contained in the press releases published on our media centre is accurate at the time of publication.

• UK & Ireland
• Partnerships
• Deal Tracker
• Netherlands
• Switzerland
• East Midlands
• East of England
• Northern Ireland
• West Midlands
• Yorkshire & North East
• Alternatives
• Fundraising
• Hotels & Leisure
• Life sciences
• Non-performing loans
• Senior living
• Sustainability
• UK & Ireland

Logistics Continental Europe Investment Occupier Switzerland

Travel services provider Dnata takes warehouse space at Zurich airport

10 Jun 2024 07:48 BST | by Angelo Castillo

Completion expected by 2027

UDI to develop IHG hotel for €117m Budapest project

Crest Nicholson issues profit warning after earnings plunge 88%

Covivio sells Madrid hotel to Grupo Fagra

GSK’s real estate head calls on developers to think beyond the lab

Wrenbridge inks one of year’s biggest South East logistics lettings

Is the single-family housing boom over before it even got started?

Built to rock: BTR sector stars reveal charity supergroup

Clariane launches €237m capital raise 

Nordic flex office giant secures €720m refinancing

Redevco poaches Abrdn high-flyer to head investment management

Related articles

THG swoops for Airport City shed after pre-let falls away

Dnata signs 115,000 sq ft Heathrow pre-let

Panattoni to develop €65m trinational business park 

Deka buys warehouse and logistics property in Geneva