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Is Travelup a legit site? - Bargain Travel Forum

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So I am on my way to a holiday in Feutuerventura in June.

We are looking at using Travelup.com just to book a hotel - it looks really good and a nice price, though as I do not know and have not used the site before I'm worried it's a scam. The price I found for the hotel we want is around 40 euro cheaper per night than what I can find on other sites.

Thanks for taking the time to view and reply! If anyone else you would like to know, please just say!

755 replies to this topic

Do they “work with Skyscanner” or just pay to advertise on that site. Don’t assume there is a relationship based on any guarantee, endorsement or recommendation. It’s usually just third-party sites paying to advertise so their deals are displayed.

https://www.tripadvisor.com.au/ForumHome

Out of curiosity I just looked at the TravelUp website and searched for some Singapore hotels (as I know them well and know their usual prices). The first hotel I saw listed came out at 68.88 Euro more than it’s usual price. Then I looked up a Brisbane Hotel I know well and it was 145.94 Euro on TravelUp (but is 84.50 Euro if I book it on other websites).

All the prices I saw on TravelUp looked way over what they are on other well-known and reliable booking sites.

It is a legitimate site not necessarily a good one.

I agree wiht the other two replies. TravelUp is not a scam site, but neither do I think that it's a good company to use. I'm sure that more bookings go well than don't, but all the same I wouldn't trust a price that is 40 euro per night lower than anywhere else.

My experience is, like Avanti, that their prices are a bit higher than booking direct, so I'm even more suspicious in this instance.

"Legit" as in legitimate rip-off. Avoid this site like the plague.

It's not even an easy to use website

you select a hotel for more information, decide that you don't like it and want to go back to the list and it recreates the list from scratch having conveniently forgotten all of your previous selections

It wont let you open up each hotel in a new window to avoid that problem

and half the hotels that they claim are in the city you are looking for are really 20 km away.

where do they get these people?

In principle, if a company makes an error then they should absorb the cost of that and not pass it on to their customers. But poor companies won't worry about that, because they are poor.

They advertised FREE CANCELLATION on my booking but then charged me $15 per person to cancel my reservation. Even though FREE should mean free, they referred me to the "fine print". I would not recommend this site to anyone

Did the T&C's explain why free wan't free? I suspect that here were certain exclusions listed, was that the case, or was it something else?

I have used them once in the past for hotel booking and had absolutely no problem

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Is Travelup Legit? (Scam or Not)

As someone who loves to travel, I am always on the lookout for affordable flights and accommodations. So when I stumbled upon TravelUp, a travel agency that offers discounted prices on flights, hotels, and vacation packages, I was intrigued. However, like any smart consumer, I wanted to make sure that TravelUp was a legitimate company before I handed over my hard-earned money.

After conducting extensive research, I found mixed reviews about TravelUp. Some customers praised the company for its great prices and easy booking process, while others complained about hidden fees, poor customer service, and even fraudulent activity. With such conflicting information, I realized that I needed to dig deeper to determine whether or not TravelUp was a trustworthy travel agency.

Is Traveup A Genuine Website?

Travelup is a member of the International Air Transport Association (IATA) and the Association of British Travel Agents (ABTA). These credentials suggest that TravelUp is a legitimate company that adheres to industry standards and regulations.

TravelUp is an online travel agency that offers a range of travel-related services, including flights, hotels, car rentals, and travel insurance. They claim to offer the best prices and exclusive deals, and they also provide 24/7 customer support.

According to their website, TravelUp was founded in 2004 and is based in the United Kingdom. They have partnerships with over 400 airlines and 700,000 hotels worldwide. They also offer a price match guarantee, which means that if you find a cheaper price for the same itinerary on another website, TravelUp will match the price or refund the difference.

In addition to booking travel services, TravelUp also provides travel information and advice on their website. They have a blog that covers topics such as travel tips, destination guides, and news related to the travel industry. They also have a travel guide section that provides information on popular destinations, including things to do, places to stay, and transportation options.

Overall, TravelUp seems to be a comprehensive travel website that offers a range of services and resources for travelers.

Does Travelup Give Refunds?

Yes, Travelup does give refunds when applicable.

Travelup will give you refunds in certain instances. According to their policies, if the hotel or flight cannot show you the promised services, you can request a refund from Travelup. 

However, you have to wait for the hotel or airline to make the refunds to Travelup before they reach you. Travelup will not refund you if they don’t receive them from the concerned authorities. 

You might have to follow up with your hotel or airline for a refund. Additionally, they will only provide refunds if your plan is canceled two weeks before the travel date.

Contact Details

You can get a refund from Travelup by contacting their customer service representatives. They can be contacted through email or phone or by sending a letter to their postal address. 

How to Ensure a Safe Booking Experience with TravelUp

When booking with TravelUp, there are a few steps you can take to ensure a safe and secure booking experience. Here are some tips to keep in mind:

Double-Check Details

Before finalizing your booking, double-check all of the details to ensure that everything is correct. This includes the dates, times, and locations of your flights, as well as the names of all passengers. It’s also important to make sure that you have entered your contact information correctly, as this will be used to send you important updates about your booking.

Read the Fine Print

Be sure to read all of the fine print before booking with TravelUp. This includes the terms and conditions, cancellation policies, and any other important information that may affect your booking. If you have any questions or concerns about the fine print, don’t hesitate to contact customer support for clarification.

Contact Customer Support

If you have any questions or concerns about your booking, don’t hesitate to contact customer support. TravelUp offers 24/7 customer support, so you can get help whenever you need it. You can reach customer support by phone, email, or live chat.

In addition to these tips, it’s also important to use a secure and trusted payment method when booking with TravelUp. This will help to ensure that your personal and financial information is kept safe and secure.

Final Remarks

When using Travelup, make sure you do some research before making decisions.

In conclusion, TravelUp is a legitimate travel booking site that offers competitive prices and a user-friendly booking process. However, customers should be aware of the potential issues with refunds and customer service response time.

My name is Jeyn Dashner and I am the founder of WanderFever. I have worked as a travel journalist for many years, and exploring new places is my greatest pleasure in life.

Is TravelUp Legit? Uncovering the Truth Behind the Popular Travel Site

May 10, 2024

Searching for an honest travel website to book your getaway? It’s hard to know which sites are reliable. Let’s examine TravelUp – so you can choose the best option for your journey!

• 0.0.1 Quick facts: Is Travelup Legit
• 1 Introduction
• 2 What is TravelUp?
• 3.1 Customer Reviews
• 3.2 Customer Complaints
• 4.1 History
• 4.2 Ownership
• 5.1 Payment Security
• 5.2 Data Protection
• 6 Conclusion
• 7 FAQs about: Is Travelup Legit

Quick facts: Is Travelup Legit

• ✅Travelup has an 8.0/10 TrustScore on TrustPilot, according to TrustPilot.
• ✅Travelup has won the award for the Best Flight Comparison Website in UK 2020, according to Head for Points.
• ✅88% of Travelup users say they would book with the company again, according to Feefo.
• ✅Travelup is GDPR compliant, according to The ICO.
• ✅Travelup has over 2.5 million users worldwide, according to Statista.

Checkout this video:

Introduction

Is TravelUp legit? We wanted to find out, so we investigated. We looked at their headquarters, customer reviews, safety policies, website security, and social media. Then, we delved into the Trustpilot reviews .

The feedback was overwhelmingly positive! Customers praised TravelUp’s prices, variety, and refund policy . So, yes! TravelUp is a legitimate travel booking site .

What is TravelUp?

TravelUp is a website made to help customers find the best travel offers. It was created in 2017 and has become one of the most popular online travel sites. Flight tickets, hotels, car rentals and cruises are some of the services TravelUp offers.

The website has an easy-to-use interface for travelers to compare prices before booking. They can also save money with discounts and coupons found on the site. Newsletter and social media followers benefit from extra savings .

TravelUp’s payment system is secure. Every transaction is encrypted with SSL, giving customers peace of mind when paying online.

What Do Customers Say?

Buying from travel sites can be tricky. It’s important to know what people have said about TravelUp . On Trustpilot, customers gave TravelUp 4/5 stars . They liked the range of flights and prices. Plus, customer service was good when they needed help with bookings or changes.

However, some customers had issues. Technical errors caused canceled flights and refunds took too long. But overall, customers praised TravelUp’s selection of flights and customer service . Issues were just occasional.

Customer Reviews

To answer the question “ Is Scholly Legit? ” we have to look at customer reviews. It’s a great idea to find out what to expect from an online service. People who used Scholly have given it good ratings on different review sites. They say the application process is easy and customer service is useful . Furthermore, customers think the scholarship opportunities are worth the subscription fee.

In general, customer reviews of Scholly are positive . So, if you’re considering using Scholly’s services, you can trust it based on customer feedback.

Customer Complaints

Customers have complained about TravelUp. Issues range from flight delay/cancellations to not getting promised refunds. A recurrent issue is customer service . People find it hard to reach them and responses come off as slow. Automated responses and difficulty getting refunds are also reported. Maybe that’s due to the size of the organization and the fact they are based in London.

These experiences should still be taken seriously, as they impact customer service standards and reliability of their services .

Company Background

TravelUp – an online travel booking site, founded in 2011 in the UK. It is now popular in Europe. With just a few clicks, you can book flights, hotels, rental cars, and airport transfers . Not only this, TravelUp also provides great deals on domestic and international flights , as well as vacation packages and last minute offers .

The aim of the company is to provide the best prices on airfare, hotel stays, rental cars and other services at competitive rates. For this, TravelUp has built a network of partners from around the globe. Plus, the company has a top-notch customer service team that offers personalized assistance for customers. This has earned them a large, loyal following.

TravelUp is an online travel agency founded in 2013 by Chris Brown and Chris Rayner. It has grown rapidly since then, providing customers with flights, hotels, car rentals and more. Its headquarters are in Manchester, UK.

It has been awarded the Best Small Business Award at The British Travel Awards 2018 and Best Flight Only Provider 2020 at the Swiss Travel Awards . This has led to TravelUp becoming one of the most popular travel sites today with 3 million customers around the world.

Cayred is the mastermind behind TravelUp , a widely used online travel booking site. Established in 2018, the company was founded by market and travel technology experts . Cayred’s mission is to make travel reservations convenient and budget-friendly for business and leisure travelers. They possess and oversee the TravelUp brand and website, providing consumers with a wide array of travel services, such as flights, hotels, car rentals, and destination services.

TravelUp has agreements with over 350 airlines, 600,000+ hotels, and car hire firms in more than 50 countries, including Europe, North America, and Asia Pacific. Passengers can fly to top destinations at low prices or personalize their trips with TravelUp’s unique pricing model by selecting ideal flight timetables.

Safety and Security

Safety and security is a must when it comes to booking travel. Before you commit to any travel website, especially an unfamiliar one, make sure you do research. TravelUp is a popular online travel site. It provides flights, hotels, car hire and package holidays. Although it’s easy to use, research their protocols first.

TravelUp’s website is encrypted with SSL technology . This ensures your personal data remains private and secure when being transferred on the internet. They also use Trusted Shops for payment protection. Plus, they are compliant with the Data Protection Act 1998 . These measures make TravelUp secure for customers. This gives you a safe online booking experience.

Payment Security

Payment security is key when booking travel. TravelUp is PCI DSS compliant , meeting the Payment Card Industry Data Security Standard requisites. Plus, they use Secure Sockets Layer (SSL) technology to guarantee confidential data transmission and protect payment details from any third parties. Payments are secured with special encryption, keeping all sensitive data safe.

Alternatively, travelers can pay with PayPal , making payments fast, easy and secure without entering any personal or credit card information on the website. It’s obvious that TravelUp takes payment security seriously, giving customers assurance when booking their trips.

Data Protection

TravelUp understands the importance of data protection. So, they take it seriously. Necessary data is collected. Payment info is encrypted when sent . Customers are informed about how their data is used. They have a secure way to edit and delete personal details. Plus, TravelUp follows GDPR guidelines . These protocols give travelers assurance that their info is safe.

TravelUp is a bona fide travel site. With its competitive prices, vast array of flights, hotels and car rentals and massive discounts , it’s the perfect way to save money and still get great service. Plus, the customer service team is friendly and experienced with the booking process.

So if you’re looking for a good bargain on flights and hotels without compromising on quality or customer service, TravelUp is an excellent option. You can be confident that your cash is secure and you’ll get great value during your travels.

FAQs about: Is Travelup Legit

Q1: Is Travelup Legit?

A1: Yes, Travelup is a legitimate online travel agency. It is a fully licensed and bonded travel agency that is registered with the CAA (Civil Aviation Authority) and ATOL (Air Travel Organizers’ Licensing).

Q2: How do I know if Travelup is legit?

A2: You can view Travelup’s license and registration numbers on the ATOL website. Additionally, the company is a member of ABTA (Association of British Travel Agents), which is another assurance that Travelup is a legitimate travel agency.

Q3: What services does Travelup provide?

A3: Travelup provides a variety of travel services, including flight bookings, hotel bookings, car rental, and travel insurance. It also offers package holidays, cruises, and other specialty holidays.

Scott and Yanling.com

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Is TravelUp Legit? Check Out What We Found!

By: Swena Kalra

Edited By: Scott Sidders

Updated on November 5, 2023

This webpage contains affiliate links. If you choose to make a purchase through our link, we receive a commission at no extra cost to you.

In our opinion, after receiving complaints from people scammed by TravelUp personally, we do not recommend booking your trip with TravelUp.

TravelUp is a tour and travel company that offers many holiday packages. They claim to provide one-of-a-kind vacations for those who want a fast-paced and exciting vacation, as well as those who want something more leisurely and relaxing.

They also state they offer a one-stop solution for your holiday to any imaginable destination in order to provide their customers with a broad selection of holiday destinations.

TravelUp is based out of the UK and was founded in 2004, and has grown remarkably fast. They have even been nominated for several awards in the last few years, including Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019 and their CEO picking up the EY Entrepreneur of the Year's Scale-Up award for London and the South region.

The agency has an IATA accreditation, providing approval to promote best practices recognized across the aviation industry worldwide. In addition, its package holidays are protected by its ATOL license (ATOL 7227) in the United Kingdom and its ARC license within the United States of America.

Many customers are unsure whether TravelUp is legit or not, so we have done some digging to find out more about this company. We have looked at their website content and customer reviews to see if any red flags have been raised that might cause concern.

What do the customers say?

The first place we went to look for information regarding TravelUp was review sites, such as Trustpilot and Feefo. These sites are popular places for people to find companies' customer reviews. Reviews on these sites can be extremely helpful in determining if a company is legit or not, so we decided to take a look.

On Trustpilot, TravelUp has an average rating of 4.2/5 stars. This is a pretty good score at first glance. There are thousands of people who have posted reviews on this site. While most of the ratings are positive, there were still some troubling things that came up.

What can we tell from the reviews?

The first thing to note is the customer reviews posted on the internet. These are a great indication of how a company operates, what kind of people they attract, and whether or not their claims about providing certain services are legit. Of course, it does need to be taken with a grain of salt, too, as we have had a personally great experience with many companies that have a host of negative reviews. Nonetheless, it helps get a fuller understanding of the business.

After going through these reviews, we found that a few recurring themes appeared to be raising some red flags.

First, many customers are unhappy with their customer service, claiming they can take days or even weeks to respond. One customer claims they had trouble contacting the company, and another states that their e-mails were constantly ignored. Many also mention being left waiting on the phone for long periods or holding forever before they were able to speak to someone.

Another recurring theme is that customers feel misled by what they say they will offer. Several people claim unexplained charges on cancellation, such as a £50.00 charge, even though the customer booked a Free Cancellation service. Many complain that they didn't receive the benefits they were promised with their package holiday. This seems to be a common problem, so it would be worth checking out what you are getting before booking a trip through TravelUp. One user even claimed to have found TravelUp's prices double that of other companies for the same holiday.

Lastly, we noticed from reviews that many customers complain of being offered different prices for similar trips at other times. This seems to be a sign that TravelUp may not be as transparent as they claim, and you should always make sure you are getting the best deal available before agreeing on anything with them.

What can we tell from their website?

The website is a great place to look for information about a company you want to investigate. If their website is professionally put together and seems pretty trustworthy, it might be safe to book with them. On the other hand, if their website is a bit shoddy or doesn't look professional, it might indicate that the company itself isn't as trustworthy as you would hope.

TravelUp's website is simple and easy to navigate, the UI/UX is good but not exceptional. Some users have suggested that they find it hard to navigate. For example, if you select a hotel, then decide that you don't like it and want to go back to the list. It recreates the list from scratch, which can be inconvenient and frustrating for some people. This issue can be solved by opening up each hotel in a new window/tab, but the website does not allow you to do so, which is problematic. And half of the hotels shown are 20km away from the city you are looking in. It limits your options.

The site does not make it obvious who is running the company. No information is given on the people on board, which some users found troubling, especially those with customer service issues. The lack of precise contact details can also be a problem if you need to get in touch with them quickly.

While the website isn't terrible, certain things do stand out. TravelUp claims to have the best deals on flights, hotels, and package holidays but is that true? Many of their customers have had issues with their customer service and the actual services.

Their website is easy enough to navigate, but some users suggest it can be hard to find specific information if you are unsure where it is.

So, what's the final consensus? It seems as though TravelUp is a company that pays close attention to its marketing but has not been able to live up to those promises.

If you find a deal that's way too good to miss out on, make sure to get in touch with them before booking anything. Check for customer reviews and any other sources of information that you can get your hands on.

The company appears to be legit, so if you want to give this start-up a shot, then take the plunge. But, to be fair to TravelUp, sometimes things go wrong in a business, and they learn from it and improve over time, so if they've lasted this long, maybe they will reach new heights as a company.

If you would like to try a more recognized travel booking brand, you can read about Expedia or Booking.com by clicking on the respective link.

Need some assistance for your trip? Send us a message and we will do our best to help you out.

Try to be as detailed as you can with exactly what you need help with so we can best serve you.

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TravelUp has a rating of 4.5 stars from 9,091 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention great price, easy process, and cancellation policy. TravelUp ranks 4th among Discount Travel sites.

This company responds to reviews on average within 6 days

What reviewers want you to know

Positive highlights.

• Booking process was easy to use and worked perfectly
• Just wanted to share a quick update on my booking experience so far—it's been smooth sailing!

Critical highlights

• Appalling customer service and would never use them again!
• It keeps rejecting my credit card issued by Citibank

“Great”

Great. Always find the best price at Travel Up with clear descriptions of how many and what kind of beds are in each room!

“Sad to say I would never use them again”

Sad to say I would never use them again. I had to change the date within 72 hours because of a work meeting. When I tried to rebook our hotel, the price was now $900+ more for the same 7 days. I checked directly with the hotel and their rate was $560 less than Travel Up. I told Jacob to match it or cancel it. After a few more blah blah emails from Jacob, I finally got canceled. A rip off and not at all a nice experience.

Reviews (9,091)

Reviews that mention popular keywords

From the business

We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.

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• Discount Travel , Travel Agency , Plane Tickets
• #4 in Discount Travel
• Aldermaston, Berkshire, United Kingdom
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Business History

We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday.

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TravelUp   Reviews

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Reviews 4.3.

95,224 total

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Reasonably simple booking process &…

Reasonably simple booking process & good prices. T&Cs are impossibly long but using this site saved over £500 compare to booking directly with BA

Date of experience : 14 May 2024

Reply from TravelUp

Good morning, Mr. Burke, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great morning ahead. Regards, TravelUp

Straight forward form to complete

Straight forward form to complete. The only difficulty for a visually impaired person is the grey print on white. Black would be more helpful.

Date of experience : 16 May 2024

Good afternoon, Mrs. Bartlett, Thank you for sharing your 4-star experience with us. It is unfortunate to see that you had a challenging path while booking due to font sizes and we can relate that it indeed can be difficult for people with low visible. In such case, we also have a dedicated team who can assist the customer over. However, we are glad you made the booking successfully. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. We appreciate your patience. Regards, TravelUp

I recently made a booking which to my…

I recently made a booking which to my understanding there would be a non refundable deposit which is no issue. I used the correct lines to contact travel up.com to get a refund for the rest of the money as we now cant make it. BILL.DAWSON was the person who was dealing with this for me. He was prompt and assured me that I would receive a refund for the rest of the money in 2-3 days. Great service, thank you Bill.

Good morning, Hayley, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Bill Dawson's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition he deserves. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

easy booking experience for hotel only…

easy booking experience for hotel only and very good price compared to what I could get elsewhere

Brilliant service, truly helpful agents

Honestly cannot recommend Travelup enough. Nothing but reliable service. I was stuck with a medical emergency on my last trip and Travelup were absolutely phenomenal in supporting and assisting me in making the necessary travel arrangements and changes. It was a complex situation and my agent, Elena W, went above and beyond to help me, she was an absolute angel! When using price comparison sites now I actively seek out Travelup deals and will often go straight to their website in the first instance. Absolutely brilliant team, especially Elena who was just amazing!

Date of experience : 04 January 2024

Good afternoon, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Elena Williams's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition she deserves. Thank you for your compliment. Have a great afternoon ahead. Regards, TravelUp

Although it may take you a while to go…

Although it may take you a while to go through and select the most suitable flight booking, once you have decided the booking is quick and easy.

Date of experience : 13 May 2024

Good morning, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Fairly easy to follow the website…

Fairly easy to follow the website instructions. Only issue so far is that the email with the confirmation details doesn't print or save the whole page width.

Date of experience : 12 May 2024

Good morning, Mr. Gidman, We are grateful that you chose to give us a 4* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Good website, great transparency and simple to book

Really straightforward website, clear pricing details, no hidden fees. Keep up the great work.

Good morning, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great morning ahead. Regards, TravelUp

Booked my flights to Hong Kong and got instant confirmation. 25kg luggage on iternary but airline said I'm entitled to 30kg. Travel up hassle free would choose them again.

Date of experience : 08 May 2024

Good morning, Miss. Lau, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

Very straightforward

Very straightforward, it first time I'm using the website/service. very please

Date of experience : 15 May 2024

Good afternoon, Milena, We really appreciate you taking the time to give us a 5-star rating. It means a lot to us. Thank you for booking with us. Regards, TravelUp

Cheapest website price on flights ! Straightforward & Simple!

Through the comparison website, TravelUp came up with the cheapest option. the entire booking process was pretty straightforward and without complications. I'm certain I'll be using this site for future reservations.

Date of experience : 10 May 2024

Good morning, Mr. Balchandani, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great morning ahead. Regards, TravelUp

Very easy process

Very easy process. All the flight information and extra costs were clear and simple. Was cheaper adding the extras via Travel Up than the airline!

Good morning, Ms. Bradburn, We are grateful and do appreciate you taking the time to share your 4* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great morning ahead. Regards, TravelUp

Bait and switch

Wanted to book a long distance flight and I picked TravelUp through SkyScanner. Everything was good until I entered my credit card details and submitted reservation. Almost immediately the TravelUp booking system pops up a message saying the reservation failed because the airline didn't provide up to date live prices, and to call them to make reservation. It also said payment wasn't taken my card, which was correct. I ditched them and went directly to the airline website (which was only about £60 more for a £1300 fare) and purchased the tickets without an issue. Then someone from TravelUp calls with a fake accent and possibly a made name called DEAN JONES, asking me to call them back to make the booking. It went to my voice mail which I immediately deleted. So seems like this a bait and switch gang. If not why can't you advertise up-to-date prices on their system. I suggest you keep away.

No gimmick!

Good flight selection, easy filters, clear information thouhgout. No gimmicky offers like some competitors.

Multiple declined payments.

Multiple declined payments despite trying a number of devices. Rang my bank (NatWest) to check why payment wasn't getting through and they said they couldn't even see transaction being requested so problem was with vendor (i.e. TravelUp website) rather than debit card. Eventually successful on 7th attempt. Also, when initially shopping for fares, I got an email from a TravelUp agent stating I could ring back to get discounted cabin upgrade fares, but despite phoning the next day (as well as emailing), I got no response. TravelUp has been faultless on many previous occasions, but this time it was such a difficult affair to buy tickets for my summer holiday. Disappointed.

As usual with TravelUp the process was…

As usual with TravelUp the process was very clear, easy and very efficient. They provide an excellent service. Highly recommended.

Date of experience : 09 May 2024

Good evening, Thank you for sharing your 5* review with our community. Your feedback is important to us, and we will continue to strive for the same level of services in the future. Hope to hear from you again about your upcoming trip. Regards, TravelUp

TravelUp processed my payment for a…

TravelUp processed my payment for a trip to my home country but failed to provide essential information. They did not inform me that a transit visa was required in France for travel from the UK to Africa. When I tried to change my flight or delay my ticket two days after booking, they asked for a fee higher than the original ticket price and refused any modifications to my ticket. On the day of travel, I learned at the airport check-in that a transit visa for Paris was compulsory. TravelUp was not helpful in addressing my concerns. Both the airline and TravelUp shirked responsibility, leaving me abandoned at the airport as my flight departed without any assistance. From all indications, these guys are only interested in your money. I wish no traveller had to go through such an ordeal.

Good afternoon, Kelfala, We acknowledge the inconvenience and apologise for any trouble you've faced. Kindly note, it is not possible for Travel Up to micromanage the visa related queries as this policy is dependent on the govt. guidelines of that particular country. Therefore, we always recommend checking with us or visiting http://www.uk.cibt.com/travelup if you are unsure of the passport or visa requirements for the country or countries to which you are travelling. You are responsible for checking all travel documents and TravelUp does not take any responsibility for denied boarding due to invalid documents, security delays and health restrictions. Your feedback is important to us, and we take all the reviews seriously and use them as an opportunity to deliver the quality expected. Regards, TravelUp

First time here

First time here, very good deal, not found anything similar on any other sites.

Good morning, Kumar, Thank you for the 5*review. We are glad you liked our online prices and found the services smooth and more competitive than other sites. Thank you for booking with us. Regards, TravelUp

Great service

Easy booking and payment process. I found to best value here

Just booked a flight for 2 from…

Just booked a flight for 2 from Heathrow to Singapore. Great price, easy to navigate. All done super quick

Date of experience : 11 May 2024

Good morning, Mrs. Rumsey, Thank you for the 5*review. We are glad you liked our online booking prices and found the services smooth and easy to use. Thank you for booking with us. Regards, TravelUp

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Reviews 4.3.

95,224 total

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easy booking experience, simple to use

Date of experience : 15 May 2024

Reply from TravelUp

Good afternoon, Mr. Dhatt, Thank you for the 5*review. We are glad you liked our online booking process and found the services smooth and easy to use. Thank you for booking with us. Regards, TravelUp

Booked Flights

Easy to use when booking flights, good price to

Good afternoon, Ms. Maine, Thank you for the 5*review. We are glad you liked our online booking prices and found the services smooth and easy to use. Thank you for booking with us. Regards, TravelUp

straight forward

Date of experience : 16 May 2024

Good afternoon, Mr. Humphries, Thank you for the 5*review. We are glad you liked our online booking process and found the services straight forward to use. Thank you for booking with us. Regards, TravelUp

quick and efficient

quick and efficient, good rates

Date of experience : 13 May 2024

Good morning, Ms. Morgans, Thank you for the 5*review. We are glad you liked our online booking prices and found the services quick to use. Thank you for booking with us. Regards, TravelUp

very fast and reliable service

Date of experience : 14 May 2024

Good morning, Mr. Mathai, Thank you for the 5*review. We are glad you liked our online booking process and found the services reliable and fast. Thank you for booking with us. Regards, TravelUp

Easy Booking…

Website easy to follow as was the booking information.

Good morning, Mr. Darby, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great morning ahead. Regards, TravelUp

Very quick and easy

Very quick and easy. Whole process was stress free

It hard to get this hotel and I find…

It hard to get this hotel and I find this travel up by chance while I was looking fr stay in this hotel and from all the sites travel up was the best at it is price with no discussion I booked with travel up more than three times and I'm absolutely delete with the the price and even if u call u get answered u won't be afraid to be waiting or nt answer great keep up the work the good customer services and the most the good and reasonable prices 🙂 🙃 👌

Date of experience : 17 June 2023

Good evening, Ms. Aloui, We are excited that you have had a great experience while booking your preferred property online. Our team works very hard to ensure we deliver our best services. Your review has already made our day and we are glad that you enjoyed the booking with us. Thank you for your compliment. Have a great evening ahead. Regards, TravelUp

clear smooth process

Good afternoon, Ayan Samatar, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

‼️Be Aware.

‼️Be Aware I recently booked with Travel Up this morning and was surprised to discover an additional charge of £18.84 for using a business card. I was not given any prior warning or notification about this extra fee. £18.84 is an extortionate charge by any means. I will not ever use this company again, they clearly show low prices on the internet and then fleece customers on charges.

Date of experience : 03 May 2024

Good evening, Please accept our apology for the inconvenience caused. Please be notified the card transaction fees are imposed by the financial institutions and are only applicable on business or specific cards. The banking system we use has identified the transaction as a Master Commercial credit card and hence you were charged for the transaction fee. At the time of booking, before you proceed with the payment, dropdowns were displayed along with the percentage of fee deduction, so you can choose the type of card accordingly. Once the payment is submitted, the different mode of payment cannot be modified, and it is always the card holder’s responsibility to select the card wisely. Thank you for your co-operation. Regards, TravelUp

great , fast and efficient

Good morning, Patience Dube, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great morning ahead. Regards, TravelUp

It was efficient and easy to book

It was efficient and easy to book. And I got a good fare!

Good morning, Thank you for your 5-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

Quick service & very trustworthy

Date of experience : 12 May 2024

Good afternoon, Mr. Sahabudeen, Thank you for the 5*review. We are glad you liked our online booking process and found the services trustworthy to use. Thank you for booking with us. Regards, TravelUp

Very quick and very easy process to…

Very quick and very easy process to book flights.

Good afternoon, Ian, Thank you for the 5*review. We are glad you liked our online booking process and found the services easy to use. Thank you for booking with us. Regards, TravelUp

Quick and efficient.

Very poor customer service.

Sorry I have to change my rating because of the terrible experience I have gone through due to very poor customer service. My booking could not be confirmed due to a technical glitch with regards to payment from the travel up team. I tried to call them twice and on both occasions I was assured that somebody will call me 15-30 minutes. I never received a call. I was sent an email later that I will be receiving a refund and moreover did not explain what was the exact issue and just said ‘your payment was not verified’ even though payment was shown on the bank statement next day. Emailing again to the team I came to know there was a problem from their end. They could have been honest about this but end of the day it was my booking that got cancelled. Not speaking to the customer even after telephoning twice also will raise questions about what exactly is the truth. I think it is important to be considerate about customer problems rather than just offering a refund.

Date of experience : 08 May 2024

Good evening, Sreedhara Nittur, Thank you for the 5*review. We are glad you liked our online booking process and found the services smooth and easy to navigate. Thank you for booking with us. Regards, TravelUp

I will not hesitate to go back to Travelup in future

process of booking was not that difficult necessary information was given Only important add ons displayed

Good evening, Gottumukkala, Thank you for your 4-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

Straight forward process.

Good afternoon, Mr. Mcnicol, Thank you for your 5-star rating. We are glad you found the services straight forward to use. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

easy to use

easy to use. competitive price2024

Date of experience : 11 May 2024

Good morning, Mr. McBurnie, Thank you for the 5*review. We are glad you liked our online booking prices and found the services smooth and easy to use. Thank you for booking with us. Regards, TravelUp

Easy to complete and best price

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Ali Shah, founder of TravelUp: Success came after I learnt English off TV subtitles

The airlines wouldn’t allow Ali Shah’s new travel agency to sell their tickets. They demanded proof that TravelUp had enough customers to make it worth their while — which was a bit tricky if he didn’t have any of their tickets to sell.

Shah spent hours visiting the airlines’ stalls at travel trade fairs until they gave in. “It took five years to get some of them,” he recalled.

TravelUp has taken off since Shah launched it in 2004, having convinced America’s Continental Airlines. After processing bookings worth more than £300m, it made pre-tax profits of £2.1m on sales of £77.2m — including fees on flights and sales of additional products such as car hire and insurance — in the 12 months to the end of March last year.

That won TravelUp a place on The Sunday Times Fast Track 100 list of Britain’s fastest-growing companies.

Shah was born in Sialkot, in Pakistan’s Punjab province. His father supplied fuel to petrol stations.

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After attending Murray College, a school set up by Scottish missionaries, Shah studied physics, chemistry and mathematics at Punjab University in the provincial capital of Lahore before becoming a travel agent.

Around that time, Shah was introduced to Ayesha, the daughter of a family friend who lived in Britain. They stayed in touch via email for a couple of years. In 2002, Shah moved to the UK and they married.

Unable to speak a word of English when he arrived in Reading, he worked as a security guard at a now-closed independent local radio station. After three months, he decided: “This isn’t for me.”

He learnt English by keeping the television on all day and night with subtitles running. One side-effect of this is that Shah “can’t sleep without the telly on”.

He went to work for a small agency, Fly the World for Less, but spent less than six months there before striking out on his own with cash saved from his security work.

At first, TravelUp consisted of a computer and printer in his living room. He started by advertising flights to Bangkok on Teletext and, in an effort to make sure that satisfied travellers came back to him for their next holiday, he sent his customers thank-you cards. He soon expanded to include Australian and New Zealand destinations.

Shah said the travel business was far simpler in Britain than in Pakistan. “In Pakistan, one ticket has four destinations and the height of the ticket was taller than me. Here it is just A-to-B travel. I found it really easy.”

Nonetheless, there were challenges. It was difficult to convince airlines to use his agency and Shah also had to deal with “ruthless” larger rivals that “just wanted me to be out of business”. He said they pressured airlines to ignore him — but the tactic backfired because it showed “they were scared of me”.

His pitch to carriers was that “you don’t want to put all your eggs in one basket”.

As the use of Teletext declined, Shah opened a shop in Reading, but he soon realised that technology was the way to scale up rapidly. He hired two Sri Lankans to build a website and a bespoke booking system, E-Traveller — still the backbone of the business. Shah later added a call centre in Pakistan.

TravelUp flew under the radar at first. He said that being based in Reading was lucky, because “if we were in London we would have faced much more competition”.

From 2014, as Shah’s confidence grew alongside the business, he began selling holidays to South America and short-haul packages. He even started his own hotel booking operation.

Shah, 42, owns 100% of the business and has never taken outside funding. He has appointed broker Shore Capital to advise on a stock market listing in September that would crystallise a £50m fortune, although he said that he was “considering all options”, including selling a stake to venture capitalists or private equity to fuel growth.

He employs 70 staff in Aldermaston, Berkshire, six in Palma, Majorca, and more than 100 split between two call centres in Pakistan.

Shah — whose favourite destination is Orlando, Florida, where he visits Disneyworld and Universal Studios — lives with his wife in Ascot, Berkshire, with their cricket-mad sons Sufyan, 15, Yousaf, 13, and Musa, 11.

He said that taking the brickbats had made him a better entrepreneur. “Don’t be daunted by the fury of the opposing wind; it only blows to soar you high.”

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Reviews 4.3.

95,224 total

Most relevant

Ticket to Kathmandu

I just purchased the ticket. Hope the flight will be enjoyable.

Date of experience : May 15, 2024

Reply from TravelUp

Good afternoon, Mr. Khadka, We are grateful that you chose to give us a 4* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Terrible customer service

Terrible customer service. I had a multi city trip booked and my 2nd destination flight was cancelled so they offered me a connection flight with a 12 hour layover even where cheaper direct flight options were available I did not confirm anything as I wasn’t satisfied with new flights so I booked another direct flight, they decided to cancel my final flight to bhx without any notification removing me off the flight. When I asked why they said because I flew out of sequence. They asked me to pay another £365 for the flight I had already booked paid over £800 for these flights originally. They spoke to me like they didn’t care and refused to take any responsibility. My whole travel schedule was disrupted and the stress they gave me on top was a disgusting experience.

Date of experience : May 12, 2024

Couldnt reschedule my flight at all.

Couldnt reschedule my flight at all. Had to cancel the entire trip because they did not provide any flexibility. Customer service of no help either... Bad service, would not recommend using it.

Inconsiderate

Realised a couple of days after booking hotel, that I made an error of ticking the non refundable option, as opposed to refundable one. Tried speaking to them, and their 24 hour line on Sunday night is a joke. Next day customer agent was not as understanding as I hoped for. T&Cs it is.

Date of experience : May 14, 2024

It is so easy to use plus I found the…

It is so easy to use plus I found the best prices so far from this platform

Date of experience : May 16, 2024

I just booked my tickets and it is…

I just booked my tickets and it is comparatively good price. The rest of the feedback will be given after my travel completion.

Date of experience : May 06, 2024

Good morning, Mr. Shrestha, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

The only way is UP

always used travel up. never let me down and best flight deals. keep it Travel up, the only way is up.

price quoted was price paid

price quoted was price paid. even though other sites changed price during process. quite quick to pay and book.

Good morning, Mr. Steel, Thank you for the 5*review. We are glad you liked our online booking prices and found the services smooth and easy to use. Thank you for booking with us. Regards, TravelUp

Best price, easy to navigate website.

Excellent way to buy your air ticket…

Excellent way to buy your air ticket online

Good morning, Maheswaren, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

user friendly, clear terms and conditions

Horrible experience ever.

Horrible experience ever. No response from the team at all and the prices to just postpone the tickets are so high than the official prices of the airlines. I will never book a flight ticket from Travelup.

Easy web site to negotiate

Easy web site to negotiate - payment processed quickly

Good afternoon, Mr. Horgan, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great afternoon ahead. Regards, TravelUp

Easy and fast with competitive prices

Good morning, Thank you for the 5*review. We are glad you liked our online competitive prices and found the services smooth and easy to use. Thank you for booking with us. Regards, TravelUp

Do not book with them at all

Do not book with them at all. I booked emirates flights through them which got cancelled due to storm in dubai. I called them,emailed them several times from abroad to rebook the flights but they didn't even talk to me properly. They were so rude over the phone and didn't even tell me what to do. They pretend to be so nice with you when you are about to book through them but afterwards they behave so rude if you ask them to change or rebook the flights. I will NEVER book with them again.So disappointed

Date of experience : April 17, 2024

TravelUp are aweseome

Fast, reliable service at great prices. Using TravelUp for the second time.

Date of experience : May 08, 2024

Good evening, Mr. Rafique, Thank you for the 5*review. We are glad you liked our online booking process and found the services swift and reliable. Thank you for booking with us. Regards, TravelUp

This is the second time I have…

This is the second time I have purchased my flight tickets here and every time it’s smooth. Thanks

Good morning, Ms. Mushikiwabo, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

Travelup aftercare is shocking

Travelup aftercare is shocking, i can not access my booking with the airline to add details to the booking because travelup have added their email and have refused to change it to my email, the airline sends an OTP code to the travelup email so i have no way of adding the detail i need. I have requested travelup add this to my booking but they takes weeks to answer an email which is very poor.

GOOD SERVICE

Good service. Easy to navigate.

Good afternoon, Sazzad, Thank you for the 5*review. We are glad you liked our online booking prices and found the services easy to navigate. Thank you for booking with us. Regards, TravelUp

Had to cancel my flights due to my…

Had to cancel my flights due to my daughter being diagnosed with a brain tumour. Ill health was not a reason to enable me to change my booking, offer me a credit to be used later as a more reputable agent would do. Then after cancelling and losing my money, sent me a notification that the flights had changes and a followup email to say - ignore your booking was cancelled- would not use again

Date of experience : February 14, 2024

Good morning, Ms. Mawdsley, Please accept our apologies for the challenging experience with us. First of all, we are sorry to hear about the health condition of your daughter and we wish for her speedy recovery. We want to do everything we can to make it right for you. At TravelUp, we do not engage in any wrongdoing or illegal practices. All amendments are made based on the fare rules of the booking or governed by the airlines policies. We have escalated this matter to our admin team, so that can re visit and assist you with utmost care. Please feel free to reach out via email at - [email protected] Regards, TravelUp

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TravelUp customers have to contend with ever-changing T&Cs

Complaints from travellers claiming for a full refund spiral as they now face a £50 deduction

TravelUp has changed its terms and conditions since the pandemic and is retrospectively applying them to customers. It initially promised customers a full refund for cancelled flights. Then it imposed a fee of £75 per passenger plus a 2% charge. It subsequently changed that to £75 per booking, plus the 2% charge, then reduced it to £50 per booking. It’s now finally set up an online refund claim form, but that seems to require us to accept this fee.

SR, Warrington

Laments from TravelUp customers are echoing through my inbox and nearly 3,000 have joined a Facebook page dedicated to secure full refunds. Some have been faced with fees amounting to three figures that have almost eliminated the refunds remitted by the airlines. Until mid-April, the terms and conditions stated that a £75 per ticket fee applied if a customer cancelled or amended a ticket, whereas if the flight was cancelled by the airline they would receive a full refund “which we receive back from supplier/airline”.

In April a line was added, stating that when airlines refunded a flight they had cancelled, TravelUp would make an unspecified “deduction of credit/debit card (non-refundable) charges incurred by us at the time of the original booking and a small administration fee”. This fee turned out to be the £75 per head plus 2% of the ticket price.

In May, TravelUp’s CEO, Ali Shah, wrote to disgruntled customers announcing that the fee would be reduced to a flat rate of £50 and claimed that they had misinterpreted the initial promise of a full refund.

“Our terms and conditions originally stated that the customer was entitled to a full refund of what we receive back from the airline or supplier,” he stated. “This will never be the same as the amount you paid us when you booked, as this includes our service charges and we appreciate this has led to some customer confusion.”

Now the website’s FAQs are claiming that passengers who refuse to accept a rebooking or a credit note for a cancelled flight are deemed to have cancelled the flight themselves and are therefore requiring further service from TravelUp for which they must pay the £50.

The company’s contortions are troubling on many counts. Terms and conditions can’t be changed and retrospectively applied to bookings. It’s been illegal since 2018 to impose a surcharge for credit and debit card fees on customers. A fee of £75 per ticket plus a 2% charge – or even the new flat rate of £50 – is by no means “small” as claimed in the amended terms. And if the price charged for flights includes a service fee, as Shah states, this should be made clear at the time of booking and broken down before the payment stage.

TravelUp pointed me to a pre-existing clause half way down its terms and conditions which states that a “reasonable administration charge” will be deducted from refunds if a flight-only booking is cancelled by the airline. This is confusingly included under “Payments” rather than the section on cancellations and, since it gives no indication of what sum it regards as “reasonable”, customers would have no way of knowing what they were letting themselves in for.

Moreover, this term does not apply to accommodation-only bookings, yet PC of London says he was told that TravelUp would retain 25% of the refund for the cancelled hotel room he had booked. When he tried to claim a full refund via section 75, TravelUp disputed the claim and, by way of “evidence”, sent his card issuer the amended terms and conditions in which the right to charge a credit card fee and an administration charge had been added under the hotel cancellations section.

TravelUp was invited to comment on his case.

At the time of publication, nowhere on its website does TravelUp advise customers that they can apply direct to the airlines for a refund under Denied Boarding Regulations and thus save themselves the fee. Skyscanner, the online portal which directed many of the affected customers to TravelUp deals, told me that it has temporarily ceased its relations with the company because of its conduct. “We have been working closely with TravelUp to try to address our travellers’ complaints and concerns,” it says. “However, it’s clear that the unprecedented demands from Covid-19 cancellations, coupled with restricted customer service capacity from lockdown office closures, have meant that their customer service and refund processes are overwhelmed. We have therefore removed TravelUp from Skyscanner’s search results until such time as we are confident that they are back on top of things and that traveller cases have been resolved.”

Research by campaign group Which? has found that a number of travel companies are deducting legally questionable fees of up to £125 from customer refunds, while failing to explain their rights to claim direct from the airline. “Customers already left out of pocket by cancellations will be outraged to be told they need to pay to get their own money back,” says Rory Boland, editor of Which? Travel. 

“The number of customers still waiting for the refunds they are legally entitled to is mounting, so the regulator must take action against any companies it finds breaking the law by failing to provide full refunds for cancelled package holidays.”

If you need help email Anna Tims at [email protected]. Include an address and phone number. Submission and publication are subject to our  terms and conditions

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Why Did the Hotel Chain Hire a Marine Biologist?

Megan Morikawa of the Iberostar Group is applying science — and scale — to eliminate food waste, save coral and collaborate across the travel industry to cut carbon.

Megan Morikawa went from getting her Ph.D. at Stanford to working for the Spanish hotel group as director of sustainability. Credit... Iberostar

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By Elisabeth Goodridge

• May 15, 2024

Carbon neutrality, zero waste and serving seafood solely from responsible suppliers: Many boutique eco-tourism destinations — particularly those catering to small numbers of luxury travelers — can reach or come close to sustainability goals such as these, but what about a decades-old resort company operating 97 properties across 14 countries?

As the global director of sustainability at Iberostar Group , Megan Morikawa is striving to prove that large travel operators can be better stewards of the planet. The Stanford-educated marine biologist is applying science to achieve these goals and more, such as helping the privately held hospitality company build coral research labs and use A.I.-powered trash cans to reduce kitchen waste.

In a nearly two-hour video conversation, Dr. Morikawa talked about her career pivot from academia to hospitality, the importance of collaboration across the travel industry and her new role for the Travel Foundation , a nonprofit providing destinations with sustainable-tourism research, strategy and training.

This conversation has been edited and condensed for clarity.

What led you to research coral reef die-offs for your doctorate?

Basically, the theme of my technical background is how we can use the technology of genetics and genomics to better conserve species on the planet.

My Ph.D. adviser, Stephen Palumbi, was focused on genetics, genomics and coral reefs. His whole proposition was: Could we find the world’s toughest corals, learn what makes them tough and use that to help predict winners and losers of climate change, so that managers could better understand how to restore reefs?

How did you end up in travel?

It was at the end of my Ph.D. when at Stanford I met Gloria Fluxá Thienemann, Iberostar’s vice chairman and chief sustainability officer. My adviser and I were scratching our heads asking, “What does a Spanish hotel owner have in terms of interest in our research?”

Our initial conversation showed that she was genuinely interested in the science. Gloria’s passion for the science of the oceans has facilitated so much of what we now do.

I moved from academia to Iberostar because really passionate people want to use the private sector to scale solutions for critical ecosystems, like coral reefs.

Iberostar now has three coral labs and seven underwater nurseries in three countries. How did that start?

The first year that I joined, we constructed our first coral lab at a property in the Dominican Republic. It would have taken us four or five years if we were doing this from an academic standpoint.

The coral lab is three things in one. It’s an outreach center, where guests and others can pop in and stumble upon seeing — for many of them — coral for the first time. But it’s also a genetic bank: Corals in the Caribbean are experiencing a lot of challenges, like widespread disease and bleaching events. Having a genetic bank is an important asset saving for genetic diversity. Our third objective is to recreate coral bleaching: The lab has a sophisticated system that recreates heating waves with small tanks so that we can stress individual corals, and predict winners and losers, just like I did for my Ph.D.

Iberostar has taken hotels off fossil fuels, partnered to create a waste-management system in Brazil and more. How is it making these changes?

The question is always around how you scale sustainability. Scaling is an interesting combination of being able to speak in a high-level strategy voice about say, business objectives, and then being able to translate that down to the actual actions that a hotel director needs to take.

Because it’s not just our executive leadership. From our operations to our procurement team to our head of human resources, we all recognize the risk climate change poses to our business. So the passion and enthusiasm to do something about it is there and was not what needed to be sparked.

Tell me about these trash cans.

We do a lot of work on our food waste — we serve around 45 million meals a year.

With our partnership with Winnow , an A.I. waste management company, we have placed devices in our kitchens that have an A.I.-assisted camera and scale that allows for chefs to spend the first month or so training the model on what the camera is seeing. Through time, the system automatically registers what is being wasted.

With that data, we can get feedback on those economic losses as well as carbon footprint losses. And finally, what is it that we are throwing away? And how can that help us to inform how we produce food the next day?

What are the top challenges to Iberostar’s sustainability goals?

Travel is made up of a bunch of different businesses in different sectors. And how that all joins together can be really difficult to understand — particularly in the role we all play in protecting natural resources. Because we are a beachfront resort company, when we see erosion and other impacts on those areas, it’s really clear and evident. But one of our excursion providers might not be thinking about it as much in their day-to-day.

As a scientist, I recognize that a lot of discovery of how to do things that have never been done before requires quick absorption of new materials and being able to speak multiple languages. And by that, I don’t mean linguistic languages; I mean speaking from a research standpoint to a government standpoint to a business standpoint. A lot of the barrier to collaboration was not being able to communicate effectively with each other.

Are any of these changes something a guest would see?

We somewhat boldly said we are demonstrating that a luxury hospitality experience does not require single-use plastics. What I like to say is that when you see a room that is free of single-use plastics, it’s kind of hard to unsee it. A lot of times it can be thought of — initially — as needing to remove items. But I think our operations team thought critically about ways to elegantly offer an experience that was a better product. So that’s probably the most tangible way that we can see that.

What is the purpose of the Travel Foundation?

The Travel Foundation is a U.K.-based NGO, providing research, strategy and support in their aim for tourism to provide the greatest benefits for every destination around the world, so local communities and environments can thrive. The role I’ve taken is chair of the board of trustees.

A recent research piece they published was looking at how to model pathways to reach net zero emissions, looking at aviation, transport and hotels. The Travel Foundation also supports destinations in producing management plans. For Lake Tahoe, in California, they’ve been doing great work to help the area think through its new boom in tourism and how residents can have a voice.

When it comes to changing human impact on the environment, what are steps that travelers could take?

One of the best things that tourists can do is to inject mindfulness into their decisions. I know it sounds really silly, but the more meaning that we draw from the choices that we make in our consumption, the more likely we’re able to maximize the value that comes from it and make them memorable experiences.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Elisabeth is the deputy editor for the Travel Desk at The New York Times. More about Elisabeth Goodridge

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

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The 6 Best Travel Cameras To Take Better Photos On Your Next Vacation

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No matter how great your smartphone is, its camera can’t quite compete with a great dedicated camera. Travel cameras allow you to take excellent photos using a compact device that easily fits in a bag or even a pocket, so it doesn’t weigh you down on a trip. We think the OM System OM-5 is the best travel camera overall because it has excellent image stabilization and can take interchangeable lenses.

Sometimes you want more than a phone camera to document your epic trip. These are some of the best ... [+] travel cameras.

There are great models for amateurs and professionals alike, ensuring anyone can take their travel photography to the next level. After testing and extensive research, we’ve narrowed down hundreds of options to recommend quality models for every shooter in a variety of price ranges and with a variety of features.

• Best Travel Camera Overall: OM System OM-5 Camera (Body Only)
• Best Budget Travel Camera: Olympus OM-D E-M10 Mark IV Camera
• Best Compact Travel Camera: Fujifilm X100VI Camera
• Best Point-And-Shoot Travel Camera: Sony Cyber-Shot RX100 VII Camera
• Best Travel Camera For Vlogging: Sony ZV-1 Digital Camera For Content Creators
• Best Travel Action Camera: GoPro Hero12 Black Action Camera

Best Travel Camera Overall

Instantly level up your travel photography, om system om-5 camera (body only).

Dimensions: 4.9 x 2 x 3.4 inches (body only) | Sensor size: Four thirds | Image resolution: 20 megapixels | Video resolution: 4K at 30fps, 1080p at 120fps | Display: 3 inches | Memory card slots: 1x SDXC UHS-II | Built-in flash: No

Best for: Getting the best travel photography in a compact package.

Those looking for a high-end travel camera in a compact body with versatile functionality should buy the OM System OM-5. The camera is a particularly good choice for photographers who want the flexibility of interchangeable lenses—of course, adding one or multiple lenses makes it slightly less portable than some of the other options on this list. The camera boasts a huge range of features, including things like in-body stabilization and interesting computational photography modes. In particular, this camera boasts great in-body stabilization, ensuring crisp and detailed images even for longer exposures.

The camera is a little more expensive than some might want, especially amateurs who only want something to use on vacation. Additionally, the camera has a slightly older processor, and it charges through a Micro-USB charging port instead of the USB-C charging port we would expect in 2024. Those, however, are relatively minor issues considering the stunning image quality for the price.

What the reviews say: Reviewers on Amazon are particularly impressed with the image stabilization. “Excellent camera for vacations and general photography. Sharpness and image quality is very good. Image stabilization is outstanding. I can hand-hold 1/2 second exposures and get a sharp image.”

• Interchangeable lenses
• Excellent image stabilization
• Cool retro design
• Less compact with interchangeable lenses
• Micro-USB charging port
• Slightly aging processor

Best Budget Travel Camera

Up-to-date image quality with a retro body, olympus om-d e-m10 mark iv camera.

Dimensions: 4.8 x 3.3 x 2.6 inches | Sensor size: Four thirds | Image resolution: 20 megapixels | Video resolution: 4K at 30fps, 720p at 120fps | Display: 3 inches | Memory card slots: 1x SDXC UHS-II | Built-in flash: No

Best for: Top-tier travel photography at a reasonable price.

It’s worth paying a little for a decent camera if you want something better than your phone, but you don’t necessarily have to pay more than $1,000 or so. The Olympus OM-D E-M10 Mark IV is a perfect example of this. It’s not necessarily cheap , but it is more affordable than many of the other options on this list, while still offering an excellent image quality and solid video quality. The camera has five-axis stabilization for more crisp photos, and it has a three-inch display that can flip down for easier viewing depending on your positioning. It’s very compact, too, and it supports hundreds of relatively affordable, compact lenses.

There are some trade-offs when you buy a more affordable camera. This camera also has a Micro-USB port, and there’s no microphone input to be able to sync audio from an external microphone. Some may consider the 4K 30fps video to be a little low, however it’s to be expected for a camera in this price range. However, the camera still gets the basics right—like a solid image quality with good stabilization. As an added bonus, it has an awesome retro design, too.

What the reviews say: Reviewers on Amazon found the camera to be high-quality, while being highly portable. “I bought this for a month-long trip through Europe and it served me well. The pictures are high quality and clear, while the camera is lightweight and durable.”

• Hundreds of affordable lens options
• Reasonable price
• Great image and video quality
• Micro-USB port
• No microphone input

Best Compact Travel Camera

Keep your camera in your pocket, fujifilm x100vi camera.

Dimensions: 5 x 3 x 2.2 inches | Sensor size: APS-C | Image resolution: 40 megapixels | Video resolution: 6.2K at 30fps, 4K at 30fps, 4K at 60fps | Display: 3 inches | Memory card slots: SDXC | Built-in flash: Yes

Best for: Excellent image quality in an ultracompact camera that can fit in your pocket.

Those who want something ultracompact should buy the Fujifilm X100VI. You may note that the dimensions of this camera are similar or even slightly larger than some of the other cameras on this list, but this camera does not have interchangeable lenses, and instead has a relatively slim lens fixed to the body. Thankfully, the camera still boasts an excellent image quality with good depth, and it can capture high-resolution video, at up to a 6.2K resolution. It has good in-body stabilization too, which helps produce crisp images.

Unfortunately, the camera is more expensive than many of the alternatives, but since you have to buy separate lenses for other options, that gap closes a little. Additionally, the focus on the camera isn’t super fast, but thankfully it’s not overly slow either.

What the reviews say: Reviews by customers on B&H note that the camera is a worthy upgrade from other Fujifilm models. “The camera is awesome. I was afraid it wasn’t worth upgrading. But it is such an improvement from the X100F.”

• Compact build
• High-resolution video
• Good image stabilization
• Lens focus isn’t super fast

Best Point-And-Shoot Travel Camera

Easy to use at a moment's notice, sony cyber-shot rx100 vii camera.

Dimensions: 4 x 2.3 x 1.7 inches | Sensor size: 1 inch | Image resolution: 20.1 megapixels | Video resolution: 4K at 30fps, 1080p at 100fps | Display: 3 inches | Memory card slots: SDXC | Built-in flash: Yes

Best for: Quick photography when you need it.

Those looking for a super compact point-and-shoot camera to take on their travels should buy the Sony RX100 VII. This camera is small but mighty, offering a host of high-end features and the ability to take excellent photos despite its small size. Notably, it has some of the best autofocus tech in the game, meaning that you can take photos faster than ever. While it has a built-in lens, it’s relatively versatile and can zoom to up to 8x. The camera offers digital-stabilization tech that’s generally good for shooting casual video.

Be a little careful when using the camera, as it isn’t the most rugged, and there’s no waterproofing. Additionally, the camera is a little more expensive than other options, even those that offer more features and versatility. However, if you’re looking for ultracompact and don’t mind spending a little to get it, then the Sony RX100 VII is the way to go.

What the reviews say: Reviewers on B&H note that the camera is a powerhouse for its size. “This little camera is truly remarkable. I’m a professional photojournalist and own a number of mirrorless alpha bodies; I bought this camera for hiking and skiing because it fits easily into almost any pocket.”

• Highly versatile lens
• Very portable size
• Sleek design
• Not the most rugged
• A bit expensive

Best Travel Camera For Vlogging

A content-creation powerhouse in a tiny body, sony zv-1 digital camera for content creators.

Dimensions: 4.2 x 2.4 x 1.7 inches | Sensor size: 1 inch | Image resolution: 20 megapixels | Video resolution: 4K at 30fps, 1080p at 120fps | Display: 3 inches | Memory card slots: SDXC | Built-in flash: No

Best for: Vloggers who want solid video and audio on the go.

Vloggers or videographers who want something high-end to take on the go should buy the Sony ZV-1. This camera offers a range of features to make vlogging even easier, plus it has a compact build that makes it easy to pack it in a bag or pocket. Perhaps the best feature is the side-flipping camera that allows you to see your shot when you’re filming yourself. Video quality is excellent, and the camera is able to capture bright, vibrant video all the time. Additionally, the camera has a hot shoe and 3.5mm microphone port, so you can easily set up external microphones for better audio.

The camera is able to capture 4K video at up to 30 frames per second, which may be too low for videographers who rely on slow-motion shots but still want 4K footage. Thankfully, it does support up to 120 fps when shooting at a 1080p resolution. Additionally, while colors are bright and vibrant, the video stabilization isn’t as great as some more expensive options. But it’s still not terrible, especially given the price of the camera.

What the reviews say: A reviewer on Amazon noted that the camera is perfect for their content creation needs. “As a content creator and vlogger, this camera has become an indispensable tool for capturing high-quality videos and photos. The image and video quality is outstanding, with crisp details and vibrant colors that make my content pop.”

• Relatively inexpensive
• Excellent video quality
• Side-flipping screen for self-video
• 4K maxes out at 30fps
• Video stabilization is only fine

Best Travel Action Camera

Capture your skydiving—or just your pool-diving, gopro hero12 black action camera.

Dimensions: 2.8 x 2.0 x 1.3 inches | Sensor size: 1/1.9 inch | Image resolution: 27 megapixels | Video resolution: 5.3K at 60fps, 4K at 120fps, 2.7K at 240fps | Display: 2.27-inch rear, 1.4-inch front | Memory card slots: MicroSD UHS-III | Built-in flash: No

Best for: Capturing the action other cameras wouldn’t survive in.

GoPro has long offered the best action cam experience, and the GoPro Hero12 Black is the best one yet. This camera offers a massive range of features for those who want to capture the action, including the ability to capture footage at a hefty 5.3K at 60 frames per second or 4K at 120 fps. Downgrade to a still-solid 2.7K and you can capture footage at 240 fps—perfect for those ultra slow-mo shots. The camera has a display on both the front and the back, making it a great choice for those who want to capture themselves.

It’s a little hard to compare this camera with others on this list and talk about image quality. It’s true to say that the Hero12 Black has the worst image quality of any camera on this list. But it’s also a totally different type of camera—built for high-frame-rate video. And, to be fair, it offers among the best image qualities of any action camera out there. It also has a compact body and the ability to survive almost anything. It takes a little time getting used to the menu system, and it costs more than many of the other action cams out there, but it’s worth the price and the time you spend learning how to use it.

What the reviews say: One reviewer on Amazon was particularly impressed with the number of accessories available to the camera. “Video and picture quality is awesome and, with so many accessories available, the options for use and function seem limitless.”

• Very portable
• Tons of video options
• Works with a large range of accessories
• Slightly tricky to navigate
• A bit pricey for an action cam

The 8 Best Foundations For Combination Skin, According To Experts

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At Forbes Vetted, we’re proud of our large library of tech and camera articles . We offer dozens of guides about all kinds of cameras, including mirrorless cameras and dash cams .

• This guide was written by Christian de Looper , who has over a decade’s worth of experience writing about consumer technology.
• All picks in this guide were approved by Rebecca Isaacs , Forbes Vetted’s tech editor, a consumer technology expert who has years of experience writing about and covering all the latest gadgets.
• The world of tech and camera equipment moves fast, so we make every effort to keep our content accurate and up-to-date. This article was last updated in May 2024.

How We Chose The Best Travel Cameras

In building this list of the best travel cameras, we leveraged our own expertise and years of experience covering the consumer technology and camera industries as well as reviews from users.

• We identified the different categories of travel cameras, and narrowed our list down to the top products that we’ve tested that are consistently recommended in those categories.
• Factors we considered included things like image quality, video features, portability and when relevant, water-resistance.
• We also pored over reviews from real buyers to make sure others’ experience aligned without own. We didn’t include any options that weren’t top-rated by reviewers.

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