airbnb travel credit not appearing

How do I book a trip with travel credit from referrals?

Notice : The Airbnb Guest Referral Program has ended. The below information is only relevant for those who participated in the program prior to its closure.

If you earned travel credit by joining Airbnb through an invite link

If you signed up for Airbnb using a referral link, your referral coupon will automatically appear on the checkout page when you pay for your first qualifying reservation.

You must have a qualifying reservation to be eligible for referral travel credit. A qualifying reservation must meet a minimum value, which does not include any taxes or fees. Because the minimum amount can vary, you should refer to the invitation email you received or go to the invitation page to see which details about which reservations are eligible.

Note: Your coupon can only be used once. If you use referral credit on a reservation and then cancel that reservation, it can’t be used again.

If you earned travel credit by inviting a friend to join Airbnb

If your friend signed up for Airbnb using your referral link and completed a qualifying reservation, travel credit will be automatically added to your account. Your travel credit will appear on the checkout page when you pay for your next reservation.

Remember, you’ll get travel credit once your friend completes a qualifying trip. If your travel credit hasn’t shown up yet, it means your friend has not completed their trip yet or their reservation didn’t qualify.

• Travel credit expires one year from the issue date
• If you apply travel credit to a reservation request that’s declined or expires, it can take up to 24 hours for it to appear back in your account
• Referral credits can't be used with domestic India-to-India reservations

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Airbnb rebooking credit terms and conditions, airbnb travel credit terms and conditions, using multiple payment methods.

Why didn’t I get my referral travel credit when I signed up for Airbnb?

Notice : The Airbnb Guest Referral Program has ended. The below information is only relevant for those who participated in the program prior to its closure.

If you signed up for Airbnb using a referral link, a referral coupon should automatically appear on the checkout page when you pay for your first qualifying reservation. Read more about qualifying reservations and travel credit .

If your referral coupon doesn’t appear, you can follow these steps to retrieve your credit. You’ll need the referral link you received, which could be in your email, text messages, or from a social media post. Alternatively, you can use the email address of the person who referred you—but that will only work if it’s the same email address they use for their Airbnb account.

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Signing up to host emergency stays through airbnb.org, what are response rate and response time and how are they calculated, change your payment currency.

How do I book a trip with travel credit from referrals?

Notice : The Airbnb Guest Referral Program has ended. The below information is only relevant for those who participated in the program prior to its closure.

If you earned travel credit by joining Airbnb through an invite link

If you signed up for Airbnb using a referral link, your referral coupon will automatically appear on the checkout page when you pay for your first qualifying reservation.

You must have a qualifying reservation to be eligible for referral travel credit. A qualifying reservation must meet a minimum value, which does not include any taxes or fees. Because the minimum amount can vary, you should refer to the invitation email you received or go to the invitation page to see which details about which reservations are eligible.

Note: Your coupon can only be used once. If you use referral credit on a reservation and then cancel that reservation, it can’t be used again.

If you earned travel credit by inviting a friend to join Airbnb

If your friend signed up for Airbnb using your referral link and completed a qualifying reservation, travel credit will be automatically added to your account. Your travel credit will appear on the checkout page when you pay for your next reservation.

Remember, you’ll get travel credit once your friend completes a qualifying trip. If your travel credit hasn’t shown up yet, it means your friend has not completed their trip yet or their reservation didn’t qualify.

• Travel credit expires one year from the issue date
• If you apply travel credit to a reservation request that’s declined or expires, it can take up to 24 hours for it to appear back in your account
• Referral credits can't be used with domestic India-to-India reservations

Related articles

Airbnb rebooking credit terms and conditions, airbnb travel credit terms and conditions, using multiple payment methods.

How to use the Chase Sapphire Reserve $300 annual travel credit to save on travel

Editor's Note

In addition to the bonus points on travel and dining charges, a marquee benefit of the Chase Sapphire Reserve® since its debut in 2016 has been its $300 travel credit each year. And unlike similar perks on competing cards, this credit is incredibly easy to use on all sorts of travel.

The Chase Sapphire Reserve comes with a $550 annual fee , but if you spend at least $300 per year on travel, the effective annual fee is much less painful.

This annual credit is in addition to other Sapphire Reserve perks, such as Priority Pass membership , the application fee credit toward Global Entry/PreCheck every four years, bonus points on Lyft rides (through March 2025) and up to $5 in monthly DoorDash credits (plus a DashPass membership when activated by Dec. 31, 2024), which together make it an easier call to continue holding the card.

So how exactly do you use the Sapphire Reserve's travel credit? Thankfully, it's really, really easy. The (sorta) bad news? It's so simple and automatic that you may use the credit before you even realize it.

When do you earn the $300 Chase Sapphire Reserve travel credit?

The Chase Sapphire Reserve annual $300 travel credit is awarded each year that you have the card and is ready to use as soon as you open your new account.

In most cases, when this credit resets, it is tied to a cardmember year, not a calendar year. That means when you first opened the card will usually determine the date you get a fresh $300 travel credit each year.

The exception is those who opened a Sapphire Reserve before May 21, 2017, who are awarded the annual travel credit based on a calendar year. In that case, the credit is awarded after the last statement closure date in December, regardless of when during the year the account was opened.

This contrasts American Express' airline fee credits on cards such as The Platinum Card® from American Express , as those are always awarded on a calendar-year basis (enrollment is required).

Related: Chase Sapphire Reserve vs. the Amex Platinum

What counts toward the Sapphire Reserve's travel credit?

A great element of the Chase Sapphire Reserve's travel credit is that it is quite broad in what types of charges it covers.

Essentially, you can typically use the annual travel credit on anything that codes as travel on your Sapphire Reserve. Remember, you'll earn 3 points per dollar on travel charges by swiping the card, so the charges that award bonus points will be the same charges you can use toward the travel credit. (However, know that you don't earn points on the travel charges offset by the $300 travel credit.)

Some examples of types of purchases that count for the Sapphire Reserve's travel credit include:

• Airline charges
• Campgrounds
• Car rental agencies
• Cruise lines
• Travel agency services
• Train tickets
• Bus tickets
• Taxis and car services
• Toll bridges and highways
• Parking lots and garages

Because airline charges generally code as travel, you can use the credit on purchases such as airline tickets, taxes on award tickets, upgrades, seat assignment fees, checked bag fees, onboard snacks, change fees and lap infant fees.

Your cruise deposits and payments should also count, as do hotel bookings and deposits. If you have to pay for parking, taxis or road tolls in your normal life, you can even use the travel credit toward those everyday charges.

What does not count toward the Sapphire Reserve travel credit?

Of course, not all purchases you may think of in the travel space code as travel charges. If a purchase doesn't code as a travel charge, you won't be able to use the $300 travel credit from the Sapphire Reserve.

Items that code as travel vary and can also change at any time. Some things that may not code as travel include theme park tickets brought directly from theme parks, ski lift tickets , Points.com purchases, some airline or travel gift card purchases , inflight purchases that are processed by a third party and some meals eaten at a hotel but not charged to a room.

(Pro tip: If you want Disney tickets to code as a travel charge, book them via a third-party travel site such as Get Away Today or Undercover Tourist .)

How do you use the Sapphire Reserve travel credit?

Using your Sapphire Reserve travel credit is very simple: just use the card to pay for eligible travel purchases — that's it. There is nothing to activate, no codes to use or special sites to book through.

The offsetting statement credits will usually automatically appear on your account within a couple of days, as shown below, and this will continue until you've used the year's travel credit in full.

Related: The best travel credit cards

How to see if you've used your Sapphire Reserve travel credit

If you've lost track of whether you've used up your Sapphire Reserve annual travel credit, you can easily figure it out by logging into Chase Travel℠ , selecting your Chase Sapphire Reserve card and scrolling down the home page.

This section will tell you the month when the next year's credit will become available so you know to use up this year's credit before then.

Bottom line

It's great when credit cards give you annual travel credits that are easy to use, and the $300 travel credit on the Chase Sapphire Reserve is about as simple as it comes. Every year, you'll automatically get $300 in statement credits whenever your card is used on a travel purchase — effectively lowering the fee on the card to $250 per year if you maximize the credit.

Of course, if you aren't making the most of the Sapphire Reserve benefits, you could also talk to Chase about potentially downgrading to the Chase Sapphire Preferred® Card or even the no-annual-fee Chase Freedom Unlimited® .

To learn more about the card, read our full review of the Chase Sapphire Reserve .

Apply here: Chase Sapphire Reserve

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A real-estate agent's ritzy Hamptons beach home was used in a fake Airbnb scam

• A real estate agent who rents her Hamptons home got caught up in an Airbnb scam.
• Photos of her property were used for a fake listing, The Real Deal reports .
• The agent only learned about the scam when a prospective renter called her.

A Corcoran real-estate agent and East Hamptons homeowner was caught up in an Airbnb scam when a fake listing for her property showed on the rental platform, The Real Deal reports .

And she only found out about it when someone called asking about the request to wire $25,000 for the phony rental.

According to the Real Deal, Sarah Stewart rents her Hamptons home in the spring and summer, but not through Airbnb.

The five-bedroom property — which is "moments" from the ocean and comes complete with two outdoor showers — is available now through Corcoran for $175,000 for the month of August through Labor Day.

Stewart told The Real Deal she had no idea her house had been listed in the scam until she got the phone call. The prospective renter was asking about the scammer's apparent request to send thousands of dollars off-platform to rent the house.

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Stewart contacted Airbnb to have the fraudulent listing taken down. She declined to comment to Business Insider through a Corcoran spokesperson.

Airbnb initially removed the listing, but it reappeared a few hours later, according to The Real Deal.

Then, after her complaint rose through the ranks of Airbnb service reps, Stewart was advised to communicate with the "host" directly — and to include her contact information, The Real Deal reports. Stewart objected to the request, concerned about what might happen to her personal information.

In the end, Airbnb took down the listing after Corcoran sent the rental platform a copyright takedown notice for improperly using their photos, according to The Real Deal.

Though Stewart got the scam pages taken down, she told The Real Deal the ordeal was "terribly upsetting."

In a statement to BI, an Airbnb spokesperson said: "Fake listings have no place in our community, and following investigation, we removed the user and listing from the platform. Issues like this on Airbnb are rare, we continually invest in strengthening our defenses through measures like listing verification , and we protect guest bookings through safeguards like our secure payment processes, policies and Aircover support."

In September, Airbnb said it was cracking down on faux listings , noting it had removed 59,000 so far that year and prevented an additional 157,000 from ever appearing on its platform.

CEO Brian Chesky said fake listings were a big risk to the company's reputation, and Airbnb said at the time it would start to verify all listings in its top five markets using AI technology.

Axel Springer, Insider Inc.'s parent company, is an investor in Airbnb.

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2024 summer travel trends revealed for Brits

Key Takeaways

• As excitement builds for the Olympic and Paralympic Games Paris 2024 and the European Championships, host cities like Paris, Lille, and Munich are trending among UK travellers.
• UK guests are seeking immersive stays with searches for Airbnb’s ‘Play’ category more than doubling for this summer.
• UK families are looking for spaces to spend time together al-fresco, enjoying the summer sun, with almost a third increase in searches for outdoor amenities.

The upcoming summer will be action-packed with major sports events influencing British travellers’ choices (1). Popular destinations include towns and cities hosting sporting events in France, Germany, and beyond.  As the excitement builds, Airbnb has seen a surge in searches for outdoor amenities and its ‘Play’ Category (2). Whether it’s enjoying a beachside villa with a pool, immersing in the excitement of nearby sporting events, or participating in games at home with family and friends, Brits are looking for playful and adventurous stays.

“The summer of 2024 is shaping up to be an exciting one, with sports fever, playful stays , and outdoor activities leading the charge in Brits’ top travel trends. Whether you’re a football fan heading to Berlin to catch a match or looking to immerse yourself in the Olympics spirit in Paris, Brits are embracing their playful side this summer. Families, in particular, are seeking out destinations inspired by major sporting events when planning their travels”. Amanda Cupples, General Manager for Northern Europe at Airbnb

Sports fever: Excitement builds ahead of major summer sporting events

The top trending category for UK guests this summer is ‘Iconic Cities’, as Brits are looking to visit the host cities of major sporting events including the highly anticipated Olympic and Paralympic Games Paris 2024 (3). Paris takes the spotlight as the most searched destination by UK guests this Summer (4), with Brits taking advantage of the easy transport links to the continent. 

And the excitement extends beyond the capital, with trending French towns and cities like Lille (hosting basketball and handball), Versailles (hosting equestrian) and Lyon (hosting soccer) capturing the attention of global travellers (5). In fact, listing page views during the Games period have been on average eleven times higher in the French host cities and their surroundings compared to the previous year (6). 

Beyond the Games, football fans are gearing up for a summer unlike any other. With European Football Champions fast approaching and Germany set to host, UK fans are eager to book their trips with the hope of England getting to the finals. Three of the host cities in particular – Cologne, Frankfurt and Munich – emerged in the top five trending destinations for British supporters (7). 

Trending global destinations by GB guests

• Cascais, Lisbon, Portugal 
• Cologne, Germany 
• Frankfurt, Germany 
• Milan, Italy 
• Munich, Germany 
• Rome, Italy 
• Lagos, Portugal 
• Portimao, Portugal 
• Alghero, Sardinia, Italy 
• Varenna, Italy

Trending destinations in the UK by GB guests

• Brighton and Hove, England
• Bakewell, England
• Robin Hood’s Bay, England 
• Aldeburgh, England 
• Isle of Lewis, Scotland 
• Portree, Scotland 
• Wiltshire, England 
• Stretford, England 
• Essex, England 
• Wembley, England

Playful stays: Summer searches for Play Category soar

With it being the summer of sports, it’s no surprise that Airbnb has seen searches for the ‘Play’ Category surge by 122% for UK travellers, showing that guests are looking for more active and playful stays (8). The ‘Play’ category includes play-centred amenities and child-friendly themes such as s basketball courts, game rooms,, miniature golf, water slides and more. 

These are UK guests most wishlisted stays in the Play Category on home turf:

• Large Villa Mansion with Pool House & Tennis Court , Hertfordshire, United Kingdom
• Stunning Views & Decor in Surrey Hills Penthouse , Ewhurst, United Kingdom
• Watch Hill Huge Manor House on the coast , Budleigh Salterton, United Kingdom
• Manor House Private Island By Lake District , Lancashire, United Kingdom
• Luxury Georgian Mansion in Essex , Greenstead Green, United Kingdom
• The Limes country home w/ swimming pool & hot tub , Buckinghamshire, United Kingdom
• Clwyd Gate Manor Pool Sauna HotTub Cave , Denbighshire, United Kingdom
• Entire Castle  & Grounds , West Ashton, United Kingdom
• Squirrels Hideaway – Luxury Studio Apartment , Cumbria, United Kingdom
• Fawley Court by Group Retreats – Manor House, pool , Herefordshire, United Kingdom 

The great outdoors: Families seek beachside holidays and outdoor spaces   

With an action packed summer, having more space to be outside is a priority for UK families, with searches for outdoor amenities like pools and BBQs increasing by 31% for family travel (9).  Airbnb’s spacious accommodations and amenities such as kitchens and private outdoor areas make it a top choice for families. Over half (55%) of UK guests say being able to fit all their family in one place is a major deciding factor when booking, according to a recent survey (10). And 72% say that amenities such as kitchens, and backyards are important when booking (11). 

This summer, UK families are choosing Airbnb to hike, swim and soak up incredible views.:  Top categories for family bookings include Beach, Amazing Pools, and Lake. Lesser-known trending destinations in Spain, France, and Italy are gaining popularity, offering families the perfect waterfront experiences:

• Antalya, Turkey
• Torrevieja, Spain
• Tarragona, Spain
• Thessaloniki, Greece
• Albufeira, Portugal
• Marmaris, Turkey
• Protaras, Cyprus
• Olbia, Italy
• Villefranche-sur-Mer, France

For guests who are booking their travel plans this year and need help finding the cream of the crop, Airbnb has launched Guest Favourites , a collection of the 2 million most-loved homes on Airbnb based on ratings, reviews, and reliability. Guest Favourites have excellent reviews and are rated above 4.9 stars on average. These homes also receive high marks for ease of check-in, cleanliness, listing accuracy, Host communication, location, and value. Whether guests are travelling internationally or domestically, Guest Favourites make it easy for guests to find the best place to stay to make the most of their trip. Head to Airbnb to explore the Guest Favourites filter further when planning your next trip.