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Princess Cruises

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The Princess Cruises app replaces outdated MedallionClass app

Carnival Corporation 's luxury brand/subsidiary Princess Cruises is poised to overhaul the onboard guest experience through the introduction of its new application. This advanced application, named the Princess Cruises app, is designed to replace the outdated MedallionClass app , presenting passengers with an array of enhanced features and functionalities.

The launch of the new app coincides with the implementation of Starlink internet across the Princess Cruises fleet, positioning the cruise line as a technological leader. These advancements contribute to the brand's strategic goal of reinforcing its status as a globally advanced and customer-focused cruise line.

Initially scheduled for release on December 1, 2023, a slight delay in development has shifted the launch date by a few days. Passengers can now anticipate downloading the app from Google Play and the App Store in the coming days, marking a step toward an improved cruising experience.

The new app is part of Princess Cruises' strategic initiative to enhance guest interaction and convenience. Featuring streamlined navigation, intuitive service access, and a updated user interface, the Princess Cruises app aims to provide a high level of functionality and usability. Notable changes include the rebranding of services such as "Dine My Way" to "Reservations" and "JourneyView" to "My Journey," aligning the app more closely with guest preferences.

Existing MedallionClass app users will experience a seamless transition to the new app, as their profiles and preferences will be automatically migrated. The MedallionClass app will remain operational until February 2024 for cruises during that period, after which it will be retired.

In conjunction with the app launch, Princess Cruises introduces Starlink Maritime internet, promising to revolutionize internet connectivity at sea. Starlink equipment has been deployed on several Princess Cruises ships, including Discovery Princess , Grand Princess , Royal Princess , Sky Princess , and Sapphire Princess , with additional installations planned. This integration aims to deliver high-speed and reliable internet service, addressing connectivity challenges associated with the older MedallionClass system.

Princess Cruises 4+

Global experience innovators, iphone screenshots, description.

The Princess Cruises app is your vacation guide and key to planning and unlocking experiences onboard. Before you arrive, use this app to: - Save time at the port by checking in and providing required travel documentation through our guided OceanReady® steps - Make dining reservations at our main dining rooms and specialty restaurants - Ensure you're getting the most out of your vacation by purchasing a Princess Plus® or Princess Premier® Package - Book shore excursions for each port day of your cruise - Learn about onboard activities, events, and view detailed deck plans - Book a treatment or salon service at the Lotus Spa Once onboard, connect to our ship's MedallionNet wifi so you can: - Order food, beverages, amenities and more - anytime, anywhere via OceanNow® service (one-time fee applies, complimentary with Plus and Premier Package) - Complete required Safety Essentials steps before setting sail. - Explore the ship and get navigation instructions to venues and points of interest - Locate shipmates in real-time and get navigation instructions to them - View and bookmark onboard events and activities for each day - View, make, and manage dining reservations - Get help 24/7 via CrewCall chat - View and book shore excursions – Track onboard spending and package redemption statuses in real-time and much more! We are continuously improving our experience - be sure to turn on automatic updates to ensure you have the latest features.

Version 1.1.3 (45060)

Minor bug fixes to improve your experience. We are continuously monitoring your feedback and improving our experience. To ensure you have the latest features, please turn on automatic app updates in your settings.

App Privacy

The developer, Global Experience Innovators , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• User Content
• Identifiers

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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Princess MedallionClass® FAQ

Our frequently asked questions about the medallion® device and oceanready® steps, the medallionclass experience.

Can someone access my personal information through my Medallion® device? No, your Medallion device doesn’t store any personal information, so no need to worry if you lose it.

Can I wear my Medallion device in the pool? Yes, it's waterproof, and heat, sand and salt resistant.

Is there a way to wear my Medallion device other than the lanyard? Absolutely. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. Order them for yourself and your travel party now through the OceanReady ® section of the Princess ® MedallionClass ® app or purchase them on board at the OceanFront™ area.

How can I arrange to have my Medallion shipped to my home? In the OceanReady section of the Princess ® MedallionClass ® app, tap "Medallion" and complete or confirm your shipping information at least 13 days before your Princess vacation begins.

Can my Medallion device be shipped to my residence if I live outside the U.S.? At this time, home shipping is only available for residents of Canada, the United States and Puerto Rico. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Medallion devices will be waiting at the port for guests living outside the U.S.  or if one was not mailed to you.

I need to pick up my Medallion device at the port. Will that be a problem? Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. Follow the steps on the Princess ® MedallionClass ® app to complete your travel checklist (without shipping to your home). And when you arrive at the terminal, just show your OceanReady QR code on your mobile device and look for the Blue Arrival Lane to enjoy easy, effortless boarding. Pro Tip: Take a screenshot of the OceanReady Pass on your phone to have it handy!

Is a Medallion wearable safe to use if I have a pacemaker, or other medical device? The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. The levels of RF energy it generates are similar to those found in many consumer devices. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance.

How can I get help with my Medallion device on board? Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual.

What happens if I lose my Medallion wearable? If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. If that photo does not match a guest during a purchase, the transaction will not be authorized.

How does the Medallion device help with guest safety? The new OceanSafety system accelerates and strengthens safety and security operations on board a MedallionClass ship. OceanSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise.

Can someone hack the system and get personal info? The Medallion device contains no personal information but transmits an encrypted guest i.d. to the Ocean guest experience platform. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure.

Is there anything else I need to know about my Medallion wearable? Just be sure to keep it with you at all times. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board.

OceanReady® Steps

What do I need to do within the Princess ® MedallionClass ® app to get ready for my Princess cruise? Download the Princess ® MedallionClass ® app to complete the OceanReady® steps before you sail. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting:

• Order and Customize your Medallion*
• Personal Info & Travel Docs
• MedallionPay™
• Passage Contract & Acknowledgements**
• Security & Profile Photos
• Emergency Information

*Currently only available for residents of Canada, the US & Puerto Rico . Medallion devices will be available for pick up in the terminal, if one was not mailed to you.

** Acknowledgements apply to Australia & New Zealand departures only.

Guests who don't complete all the above steps in the Princess ® MedallionClass ® app will go through the Blue Lane for check-in.

Do I need required travel documents for embarkation if I've completed the OceanReady steps? Yes! You must have your required travel documents (e.g. passport) available when checking in at the terminal.

Does the Princess ® MedallionClass ® app work before my cruise? There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding and creating your own customized itinerary with JourneyView® which offers a look at shipboard activities happening on your voyage. Other MedallionClass experiences, like OceanNow®, require you to be on board.

Do I need to pay for MedallionNet® Wi-Fi to download the Princess ® MedallionClass ® app on board? No, once on board you can download and use the Princess ® MedallionClass ® app and all digital experiences for free. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady.

What if I have trouble signing in or connecting to MedallionNet Wi-Fi? Switch your mobile device to "Airplane Mode" in Settings. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Then open a web browser and the page will launch. Click "get online now".

Is the app available in multiple languages? Yes, the Princess ® MedallionClass ® app is currently available in English and Japanese.

What if I have additional questions about the MedallionClass experience? We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. There will also be how-to videos on the stateroom TVs. If you have any questions prior to your sailing, you can call us at:

• United States (toll free): 1-800-774-6237
• United Kingdom: 0344 3388 663
• Australia (toll free): 13 24 88
• New Zealand (toll free): 0800 780 717
• Australia and New Zealand guests (calling internationally): +61 2 8362 4400

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Understanding Princess Medallion and MedallionClass App

The Princess Medallion (app and actual device) was one of the reasons we sailed on Majestic Princess. We wanted to see what this piece of technology was all about.

We were incredibly confused about it before our sailing. We understood its existence – the circular physical component and the phone app – but a lot of it was a mystery to us. Did we need to also carry around a credit card? Did we need a separate room key? What was so touchless about it?

After sailing with Princess we understood exactly what it is and how it functions. From accessing your cabin to paying for things onboard and off with your Princess Medallion, to how to accessorize it with custom lanyards and more, we're here to help you understand it too.

Disclosure: There are affiliate links in this post, which means we may earn a small commission if you click the link and proceed with a purchase,  at no cost to you . We truly only recommend hotels, products, and services we personally use. As Amazon Associates, we earn from qualifying purchases. We were hosted by Princess Cruises. All opinions are our own.

What is the Princess Medallion and MedallionClass? 

A Princess Medallion and its MedallionClass™️ is the conjunction of two things that work in tandem: a little device that's approximately the diameter of a quarter and whose thickness is a quarter-of-an-inch.

Wearable Device that Makes things Touchless On Board

It's a wearable device that you can carry around in your pocket on its lanyard (which it comes on) or around your neck. You can also buy accessories for it, but we'll tell you more about that later.

Your Princess Medallion becomes your key and card for the world of Princess. You unlock your door with it in lieu of a key (actually, your door just unlocks when your Medallion is in its range, which is pretty cool). A waiter can charge drinks to your account via your Medallion after you order at the bar.

There are also various screens throughout the ship where you can touch your Medallion device, and it adds a touch of customization to your experience, like your name in the top corner.

In some instances and in some ports, you can actually pay for items on land with your Princess Medallion.

Princess MedallionClass Makes Boarding Easy

Whether you're boarding the ship for the first time at your port of embarkation or you're boarding a ship during a day in port for the second time in a day, the Medallion makes it easy to tap in and out of the ship.

It's just like you would tap in and out of the computer system with security on any ship, whether a river or ocean cruise , but instead of a flat key, it's a disc-shaped medallion.

Do you have to buy into Princess MedallionClass? 

No, you’re automatically a part of it when you sign up for your Princess cruise . It doesn't cost extra – it's simply a part of cruising with Princess now.

You can access your OceanMedallion app on land from home. When you do so, it simply says “Off Ship” at the top of the app. Naturally, when you're on the ship, you'll have access to things that you don't on land.

All Princess ships are now MedallionClass enabled. 

The actual medallion reminds us of the MagicBand system at Walt Disney World. But it’s even cooler because in some instances, like when you near a couple of feet of your stateroom, the door senses you’re there and unlocks your door. (This is only if your Medallion is on you and the door senses you're nearby. Don’t worry about someone else that doesn’t belong in your cabin having access because your Medallion only unlocks your cabin door!) 

What happens if you lose your Medallion?

One of the things that we thought was pretty cool was that your name was imprinted on the Medallion. But what happens if you lose it?

The good news is that no one can steal your identity because your credit card isn't linked to your actual device. It's a portal of sorts that links to a guest number, which is then linked to a number of places your data is stored. That's a great layer of security. A crew member will simply disable your lost one.

There is also a photo of each guest attached to their Medallion account. You can upload your own photo to the app before you sail, but they make sure it's your face, and you are easily recognizable with the photo and what you really look like when you first check into the cruise in the port of embarkation.

When a server comes up to you at the pool to ask if you want a drink, for example, they have a list of nearby guests you can potentially be from it pinging nearby Medallions. They look for exactly who you are with the photo list that comes up on their tablet. This worked, every time.

We recommend keeping your Medallion on a lanyard to have it “tied” to you at all times.

However, if you lose yours you can go to Guest Services for them to print you a new one. (Surprisingly, they're able to personalize it onboard too.)

Princess Medallion App 

Download the Princess Medallion app from your home before you leave for vacation. You'll want to set it up before your trip if you've never logged in and created an account. Search “MedallionClass” in the App Store for your iPhone or on Google Play for your Android.

Truth be told, the app was great before the cruise. But onboard, it doesn’t always work. You can rely on your actual Medallion (the physical device) to work. That was never an issue. But the app was definitely finicky and not working at 100%.

A lot of guests were expressing frustrations with the app not working whenever we walked by the Medallion desk on the ship. That meant that they weren’t able to see what was going on around the ship on their phones or access their dinner reservations, for example.

If the app isn’t working you can see dining reservations on the public portal screens that are located on the ship. If you don't want to “publicly” look it up for whatever reason, you can also call the ship's Dining number on your phone from your stateroom.

There was also a printed version of the daily activities in our cabin each day that was helpful when the app wasn't working.

Texting in the Medallion/Princess App

Texting to other passengers (or “shipmates”) while onboard was free in the app.

To add friends and family to your MedallionClass app, simply go into “Your Shipmates” and hit “Add.”

Additional Wifi on Princess Ships: MedallionNet

While texting shipmates was free, if you wanted to add wifi on your other devices (like a laptop or tablet) you had to add a Wi-Fi Package that you paid for.

For example, when we sailed a Wi-Fi package for four devices for our 7-day cruise was $139. We used this for a phone each and for Dan's computer and my iPad.

Adding wifi to your device was simple after the initial package was purchased.

You simply went on airplane mode (data off, wifi on). Then you opened an internet browser on the device and entered the date of birth of the person who bought the package or the primary person on the reservation when prompted. Voila!

Buying Things with MedallionPay

When you purchase something using the medallion, your photo comes up as an extra layer of security. This was very convenient when we were at the pool or a club at night and wanted to buy drinks.

Princess MedallionPay also works in select ports of call in several Princess destinations, including Alaska, the Caribbean, and Mexico. We didn't get to use this feature because we were on a California Coast itinerary but we do know it's an option in these three locations.

Other Great Features of the MedallionClass ™️ App

We loved that you could see a map of the ship as you were walking around. The ship's big enough not to know your way around the first few days onboard. In particular, it was great for finding restrooms! 

It was also fun to look up the ship's information to find where we were in the sea, like where we were going and the speed or knots we were traveling.

Is a Princess Medallion Waterproof? 

Yes, it is! This was wonderful for when we went in the pool because Dan would just put his Medallion in the zippered part of his swimsuit and we'd be good to go. We didn't have to worry about leaving anything unattended poolside (even though it would have been fine) and we could swim freely!

And get into our room after, order drinks, etc.

Princess Medallion Colors: What do the Different Colors Mean? 

The different colors of the Princess Medallion indicate one of two things: the number of cruises the guest has sailed with Princess, or how many days at sea they've spent with Princess.

A cruise that is 30 days could get someone to a higher loyalty status faster than someone who sails on two cruises that are seven days each.

The Princess Medallion colors are as follows:

• Blue: First-time cruiser
• Gold: Second-time cruiser
• Ruby (red): After completing 3 cruises or 30 cruise days
• Platinum (silver): After completing 5 cruises or 50 cruise days
• Elite (black): After completing 15 cruises or 150 cruise days

Customizing your Princess Medallion

There were ways to customize this fun piece of technology before your sailed and after. If you customize it at all is up to you, including when.

Before Your Cruise Through OceanMedallion App

You can order a special Medallion before you leave for your cruise. To do so, you need about two weeks for them to create and ship your customized medallion to you. Otherwise, you simply pick it up at your port of embarkation when you check in.

You can customize it within the app and choose from things like sports team emblems, dog breeds, or gemstones for your birth month. (It's a graphic rendering of the gemstone, not the actual gemstone). These are custom “stickers” that are applied to the medallion for a little extra touch of fun.

They're $5 and worth the upgrade if you are into customizing things in your life. If you customize your Medallion in the app, but you haven't committed to it and haven't checked out with the item in your “cart” before the cruise, they simply give you the basic Medallion.

Before Your Cruise: Accessorizing a Medallion on Your Own

Preparing for how you'll carry around your Princess Medallion will ensure you're ready to go as soon as you reach your port of embarkation . We have a few great suggestions for how to accessorize before you cruise.

We saw a lot of people with cute rhinestones or patterned lanyards they bought on their own before their cruise. We'd probably do the same next time! Here are some really cute lanyards on Amazon and others on Etsy .

Additionally, there are creative accessories for the Princess Medallions that allow you to wear them on your wrist, whether a dedicated silicone band or an attachment for an Apple watch.

Princess Medallion Accessories on Amazon

Silicone Wristband

Low-cost and available in several colors. Adjustable with buckle closure. The two-pack is great for variety!

Watch Strap Adapter

This watch strap adapter is an easy way to add the Princess Medallion to an accessory you already have. The slide-on silicone holder is compatible with most watch bands, including Apple, Garmin, Vivoactive, Fitbit Versa, Samsung Gear, and more.

Three-Pack of Sparkly Lanyards

These lightweight Bling Crystal Lanyards allow you to quickly swap your medallion to a different color strap to coordinate with your day or evening outfit, thanks to a quick-release metal clasp.

Wallet with Medallion Adapter

The perfect solution if you would rather carry your Princess Medallion in your pocket and don't want it to be loose.

Princess Medallion Accessories Available on the Ships

When you're on board, there's a Medallion help desk area. There, you'll find additional accessories to purchase for your Princess Medallion.

The options include:

• Bracelet in gold: $54
• Lanyard strap: $9 (this is a different strap than what comes with it – it’s blue and thicker than the thin white one you automatically get)
• Ocean Medallion Clip (clips onto a shirt or your jeans): $8
• Sustainable clip made from 100% ocean-recycled plastic: $15 
• Ocean Medallion Pendant – silver or gold: $44 
• Ocean Medallion Sports band (purple, black, pink, or blue): $12 
• *Ocean Medallion Sustainable band: $19 (says “Special Edition” under it)
• Ocean Medallion notebook: $15 with optional $3 insert cards. The card options included things like countries (Canada, Mexico, Germany), or celebrations, like an anniversary or “Happy Birthday” or “Happy Retirement”

*The sustainable bands were interesting. They were created from recycling hard plastics (like shampoo bottles). The bottles were upcycled to create the clip and plastic casing that could hold the Princess Medallion. Water bottles were recycled into the fabric of the bands, much like recycled fabrics for sustainable swimwear .

For even more photos of the accessories on board check out the hashtag #OceanMedallion on Instagram. But don't forget about the cute lanyard options too if you want to opt for something simpler!

What can you use a Princess Medallion for after your Cruise? 

This is the unfortunate part that we're not thrilled about – you can't use your Princess Medallion for much after your cruise. (Just like when Disney World MagicBands' batteries stop working, it's just a bracelet with a memory.) The sustainability of the Princess Medallions definitely crossed our minds as travelers who are eco-conscious cruisers .

There is one use for it, however, that renders it somewhat useful after a cruise: it's magnetic! So you can slap that baby up on your fridge to hold a picture from the cruise, for instance. (Until you print some photos in a gorgeous vacation album , that is.)

Also, if you buy an accessory, like a wristband/bracelet or a necklace for the Princess Medallion to go into, you can reuse it for the next cruise you go on with the new Medallion that you get for your next cruise.

But you do get a new one for each Princess Cruise you take because it's linked to that specific sailing.

Read this next:

• Princess Spa: All About “The Enclave” at Lotus Spa on Majestic Princess
• Ship-within-a-Ship Cruise Options: Luxury Service on Big Cruises
• Stasher Bags Review: 16 Ways to Use these Reusable Bags on a Cruise

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14 comments.

Like any technology, great if/when it works, but sucks when it doesn’t, especially if everyone is counting on it to work. Just got back from an Alaskan cruise on the Ruby Princess…system crashed and lost most of the previously uploaded data before we even got on the ship; embarkation reverted to all physical/manual methods. Onboard the Medallion worked great for services/purchases, but only worked about 60 percent of the time when unlocking my cabin. System still needs some debugging before I can give a thumbs up.

Thanks for your comment, Stephen. It’s very interesting to hear what works/doesn’t and on what ships/sailings. It’s funny how we want to be so technologically advanced in the world (and companies want to be on the cutting edge of tech too) but sometimes good ‘ole paper and pens work best!

It would be really nice if the thing would work. I have rung Princess numerous times to try and get help with the Medallion App and keep getting the runaround. Every time I go into Personal Information and Documents on the app, the app goes straight to “Link your Booking” and the link is all greyed out – cancel is the only option. I have since found out that the Medallion uses the American way of dates of birth (ie MM/DD/YYYY instead of the way Australians use it DD/MM/YYY). I assume that is also why I can’t access the app. SO frustrating.

We completely hear you! And we wish all of the United States would switch their date format to match the rest of the world. 😉 When the app/Medallion works it’s pretty cool. When it doesn’t, it’s frustrating. Hopefully with time they’ll work it all out!

How can I modify my profil on the App if I did a mistake on my birthday when I created it?

You might have to contact Princess to fix that!

When can I check in for embarkation?

Hi Marilyn-Rose, I’m unsure if you are asking about check in on the app or in person at the port?

– Mikkel

Somehow we lost the security photo of my husband. I have tried numerous times and ways to redo his photo but it says it’s not available and to try later. It’s very frustrating and hubby refuses to try again. Can we do it when we get to the port for our Christmas. Cruise. The app is great but can be annoying

Hi Sheila – it’s best to contact Princess Cruises directly for the answer to that question. We don’t know the answer, unfortunately. – Mikkel + Dan

We are on our last day of our Christmas cruise on the Princess Sky. The app was functional, and worked as expected most of the time. The medallions were flawless on board, but didn’t connect with several onshore vendors. I loved having the automated cabin entry!

We absolutely loved that it welcomed us to our room. Great to hear you loved it as well and that the app worked as expected! That’s great news. Thanks for your comment, Bernadine!

Thanks for this info. Suppose you have a bunch of relatives across 20 cabins. Is it easy to send a single message to all parties in your group, or do you have to select each recipient individually? What if you want to assign cabins in two groups (maybe Hatfield vs McCoy)? Say ten in one group and ten in another — then send a message to only one of those groups. If that were possible, would it still be fairly easy to send a message just to one party?

Hi Jon! We’re not sure because we have never tried! But if you’re onboard and test this out, let us know! 🙂

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• Princess Cruises

New Princess App - "Locate Friends" feature?

By ScottsdaleSteve , January 12 in Princess Cruises

Recommended Posts

ScottsdaleSteve

On Medallion-Class ships, the OLD app has/had the ability to locate friends/family on a map.  For those who have recently sailed, does the NEW app have the same feature?  (Can't tell by looking at the app from my living room - sailing soon...)

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Share on other sites.

Yes, the new app has the Locate friends/family. We used it daily on our Discovery cruise last week to find our family members - it's a nice feature.

Awesome - thanks.  Agree it's a great feature, and happy it's still available...

How do you link family and friends from other staterooms?

I can't find on the new app the place to list the friends & their cabin number. 

Under the Explore the Ship area choose Shipmates, the the icon to add people in the upper right, then search by name.  If they are already in your travel party they are listed under their and you may toggle them off and on.

I have the new app but it doesn't show anything about "Shipmates".  

t&atravel

1 minute ago, BabsinTX said: I have the new app but it doesn't show anything about "Shipmates".  

I think it is now on onboard feature with the new app.  You won’t see it before.

Yes, it shows up once you are onboard. 

startedwithamouse

On 1/12/2024 at 5:35 PM, mattR said: How do you link family and friends from other staterooms?

Enter their booking number  

So then works only onboard as it doesn’t show up on new app.

5 minutes ago, reps23 said: So then works only onboard as it doesn’t show up on new app.

Yes, see post #7. Once on board when u open Explore the ship, you will see manage shipmates.

charliedalrymple

We just had it on Majestic.  However, it seemed to freeze or not respond about a third of the time.

37 minutes ago, charliedalrymple said: We just had it on Majestic.  However, it seemed to freeze or not respond about a third of the time.

Did the same ‘freeze’ happen if you used one of the portals isstrad of your personal device?

2 hours ago, wallyj said: Did the same ‘freeze’ happen if you used one of the portals isstrad of your personal device?

We never tried on the portals.  I would also note that there seems to be a time lag of a few minutes, which means you can go looking for someone according to the app but they have already moved on.  (That was particularly an issue in the buffet.)

Do the "guests" have to give permission for you to track them?  Just thinking some of our group won't be using the app themselves? 

On 1/14/2024 at 9:52 PM, charliedalrymple said:   We never tried on the portals.  I would also note that there seems to be a time lag of a few minutes, which means you can go looking for someone according to the app but they have already moved on.  (That was particularly an issue in the buffet.)

On occasion when you look for someone who is off the ship it will give misinformation as to where they are. It will consistently show that they're at a last known location when they're actually off the ship.

This is also true when they're using an elevator until they arrive at once again at a sensor. 

On 1/17/2024 at 1:49 AM, mattR said: Do the "guests" have to give permission for you to track them?  Just thinking some of our group won't be using the app themselves?

Yes, when you send a request to Shipmates they can allow permission to be located, and you also can provide them permission to locate you.

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Princess Cruises' Star Princess ship delayed, 9 sailings canceled

Travelers will have to wait longer than planned to sail on Princess Cruises’ upcoming ship.

The delivery of Star Princess, which was set to debut next summer, will be pushed back by about two months. The cruise line said the delay was a “mutual” decision with shipbuilder Fincantieri.

“Following a comprehensive review of the remaining construction milestones, both parties have elected to adjust the ship's delivery date from July 29, 2025 to September 26, 2025, which will result in the cancellation of the nine inaugural sailings,” Princess said in a news release .

Guests whose cruises are impacted will be able to rebook on any Princess ship and, depending on which sailing they pick, receive future cruise and onboard credits. They will also be able to opt for a full refund of their fare instead.

“Despite our collective dedication and relentless pursuit to deliver the ship in late July, it has become evident that additional time is required to ensure the Star Princess is delivered to the highest standards expected by our guests,” Princess Cruises President John Padgett said in the release.

Your cruise was canceled: Now what?

The ship’s new inaugural itineraries will include 11 and seven-day Mediterranean cruises on Oct. 4 and 15, 2025, respectively. Those will be followed by a two-week transatlantic voyage to Fort Lauderdale, Florida on Oct. 22, 2025.

Those sailings will be available to book on April 30.

Star Princess will be the second in the line’s Sphere Class. Sister ship Sun Princess was also delayed ahead of its launch earlier this year, with Princess citing “additional technical work” needed at the shipyard.

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at [email protected].

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Princess Cruises Unveils Exclusive New Sanctuary Collection Aboard Sun Princess and Star Princess

New Category Offers Unprecedented Level of Exclusivity and  Premium Extras Aboard Newest Ships from Princess

FORT LAUDERDALE, Fla. , April 23, 2024 /PRNewswire/ -- Elevating the art of relaxation and serenity, Princess Cruises is introducing exclusive, next-level Sanctuary Collection aboard Sun Princess and Star Princess, as these newest ships prepare to debut with this select, all-inclusive oasis in early 2024.

As the name suggests, guests reserving in the Sanctuary Collection enjoy exclusive access to the ship's top deck retreat area, along with a host of additional and high-end amenities designed to enhance their voyage. These indulgences include exclusive private dining and relaxation areas, a luxurious stateroom experience, as well as the Princess Premier bundle to round out the all-inclusive allure of the Sanctuary experience.

Aboard Sun Princess, the luxurious, spa-inspired, top-deck Sanctuary Club , is now reserved exclusively for Sanctuary Collection guests who access the private entry via their Princess Medallion. In the adults-only (16 and up) area, guests enjoy plush lounge furniture, private cabanas, pool and jacuzzi, attentive service, soothing music, refreshing beverages, and light fare. The Club also features exclusive programming, including sunrise yoga classes and sail-away receptions.

Other Sanctuary Collection amenities include priority specialty restaurant reservations, and premium stateroom amenities.

The new Sanctuary Collection aboard Sun Princess includes three levels of stateroom types – Signature Collection Suites (80), Mini Suites (123), and Premium Deluxe Balconies (12).

"Our new Sanctuary Collection offers guests those ultra-private, tucked away spaces that rival any high-end resort and surpasses the offerings of comparable cruise lines featuring similar ship-within-a-ship amenities," said John Padgett , president of Princess Cruises . "With spacious and well-appointed accommodations, along with an array of premium extras and its exclusivity, our new Sanctuary Collection delivers the ultimate in access and indulgence to deliver an unparalleled experience."

Sanctuary Collection staterooms on Sun Princess and Star Princess go on sale today. Guests who have booked as of April 23, 2024 already have reserved Sanctuary Collection staterooms on either ship will receive the additional amenities outlined at no additional cost, excluding the premier bundle.

The 177,500-ton, 4,300-guest Sun Princess offers an array of exciting new culinary and entertainment offerings, as well as luxurious staterooms and suites across a broad spectrum of categories. With the most balconies and sun decks on any Princess ship, guests can take in the sunshine and crystal-clear waters of the Mediterranean and Caribbean from the comfort of their stateroom. 

Additional information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237) or by visiting the company's website at www.princess.com .

About Princess Cruises Princess Cruises is The Love Boat, the world's most iconic cruise brand that delivers dream vacations to millions of guests every year in the most sought-after destinations on the largest ships that offer elite service personalization and simplicity customary of small, yacht-class ships. Well-appointed staterooms, world class dining, grand performances, award-winning casinos and entertainment, luxurious spas, imaginative experiences and boundless activities blend with exclusive Princess MedallionClass service to create meaningful connections and unforgettable moments in the most incredible settings in the world - the Caribbean , Alaska , Panama Canal , Mexican Riviera, Europe , South America , Australia / New Zealand , the South Pacific, Hawaii , Asia , Canada /New England, Antarctica, and World Cruises . The company is part of Carnival Corporation & plc (NYSE/LSE:CCL; NYSE:CUK).

SOURCE Princess Cruises

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Princess Cruises welcomes its biggest ship ever with help from a star

It took a star to welcome the sun.

The Sun Princess , that is.

Princess Cruises on Tuesday officially hailed the arrival of its newest megavessel — at 177,882 tons, its biggest ever —with the help of "Ted Lasso" star Hannah Waddingham.

The Emmy Award-winning actress and singer presided over a star-studded 19-minute christening ceremony in the ship's Princess Arena theater that included a traditional bottle breaking, with a twist.

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Serving as the ship's godmother, Waddingham placed a triangular "sun ray" representing Sun Princess into a sun sculpture on stage to trigger the smashing of a huge bottle of Veuve Cliquot Champagne — a nebuchadnezzar that holds the equivalent of 20 traditional bottles — against the ship's hull.

"As much as theater ripples through my bloodstream, I have the strongest history of maritime in my family," a clearly proud Waddingham said moments before triggering the bottle smash.

She noted that her still-living, 107-year-old grandfather served on convoy ships crossing the Atlantic during World War II. She also grew up boating.

"It's in my blood and in my bones," she added.

Built at the giant Fincantieri shipyard in Monfalcone, Italy, Sun Princess is the most notable new Princess ship to debut in more than a decade. Capable of holding up to 5,189 passengers (a record for a Princess ship), it's not only significantly bigger than previous Princess ships but packed with more onboard venues.

The naming celebration came two months after Sun Princess began sailing for the first time with paying passengers, a debut that was unexpectedly delayed by 20 days due to construction issues.

"Sun Princess is incredible. It's the largest, most luxurious love boat ever," John Padgett, Princess president, said at the event, harking back to the line's long-standing tie to the hit television show "The Love Boat" that ran in the late 1970s and early 1980s.

Three stars from the show — Ted Lange, Bernie Kopell and Jill Whelan, who played bartender Isaac Washington, ship's doctor Adam Bricker and captain's daughter Vicki Stubing, respectively — were in attendance at the event.

The "Love Boat" stars were seated just a couple rows behind Carnival Corporation chairman Micky Arison and CEO Josh Weinstein.

Carnival Corporation is the parent company of Princess Cruises.

Makoto Okuwa, a James Beard Foundation honoree who designed a sushi eatery for Sun Princess, and Dario Cecchini, a celebrity Italian butcher who created a meat-focused restaurant for the ship, were also in attendance. So was the Brazilian artist Romero Britto, who sat to the right of Arison. Britto's colorful, upbeat art is the theme for the ship's high-end restaurant, Love by Britto.

Other celebrities at the event included model and television personality Tyra Banks, wildlife show host Jeff Corwin, fashion designer and television host Randy Fenoli and mixologist Rob Floyd. British singer-songwriter Natasha Bedingfield performed her smash hit "Pocketful of Sunshine" among other hit songs on the top deck of the ship after the ceremony.

The biggest Princess ship ever

Under development for more than six years, Sun Princess is the first of the new Sphere Class of Princess vessels. The ships have been designed to be significantly bigger than previous Princess vessels and offer several new-for-the-line features.

First look: Inside Sun Princess, the giant new ship from Princess Cruises

Sun Princess is the first Princess ship with suites that come with exclusive access to a private restaurant, lounge and sun deck — part of an effort to draw more upscale customers to the brand.

Additionally, Sun Princess offers an innovative new type of "cabana cabin" on the ship's extra-wide 10th deck that features exclusive access to a private deck area. The top deck of the ship also received some unusual-for-Princess sizzle. Passengers will find a glass-dome-topped pool area that transforms into a nightspot after the sun goes down.

Other differences between Sun Princess and earlier Princess ships include the lack of a buffet restaurant on its main pool deck. But don't worry, buffet lovers: There still is a buffetlike venue on the ship. Called The Eatery, it's eight decks below the pool deck, closer to the ship's central piazza and just off its outside promenade.

The ship's main theater, the Princess Arena, also has a new look. Its new-for-Princess, in-the-round shape can be converted into a more traditional proscenium-type theater or a keyhole-type theater to allow for different types of productions.

Among other standout venues, Sun Princess features a secret hideaway for magical performances designed in partnership with the Magic Castle performance venue in Los Angeles.

Related: My strange night out at Princess's new magic-infused night spot

Princess also has revamped its main dining room program with the debut of Sun Princess. It now offers three distinct options for cruisers in its main dining rooms, ranging from a traditional fixed seating experience to a casual, come-when-you-want option that includes quick-served meals and even breakfast for dinner .

The arrival of Sun Princess marks the first time Princess has launched a new class of ship in nearly 11 years. With its debut, Princess now has 16 vessels in its fleet that collectively have room for about 50,000 passengers. That makes Princess the world's fifth-biggest cruise line, behind Royal Caribbean , Carnival Cruise Line , MSC Cruises and Norwegian Cruise Line .

Related: The 4 types of Princess ships, explained

Sun Princess is initially sailing in Europe through the fall. It'll then reposition to Fort Lauderdale, Florida, for voyages to the Caribbean. Fares start at $577 per person, not including taxes and fees, for a seven-night Caribbean sailing.

A second ship in the new Sphere Class series, to be called Star Princess, is on order from the Fincantieri shipyard for delivery in 2025. Its first voyage is scheduled for Aug. 4, 2025, and will take place in the Mediterranean.

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