How to make a Genius Bar appointment at an Apple Store

Find out how to make a Genius Bar appointment at an Apple Store with this simple guide.

An image of the Apple Genius Bar logo

Apple tech problems? Better learn how to make a Genius Bar appointment at an Apple store, and get it seen to by the professionals.

Whether you’re experiencing issues with a brand new iPhone 14 Pro Max , a MacBook Air M2 , or even an older set of AirPods , you can probably get it sorted by taking it into an Apple store. Even if your problem isn’t hardware related and you instead need support with software or your Apple ID account, the Genius Bar is there to help.

However, you can’t just walk in and get seen by a Genius immediately. Naturally, as they sell some of the best phones , best tablets and best laptops around, Apple stores are very busy places, so you need to book a Genius Bar appointment ahead. Thankfully, it’s super easy using your Apple tech. So, if you want to learn how to book an Apple Genius Bar appointment, here’s how.

How to make a Genius Bar appointment on iPhone and iPad using the Apple Support app

  • Open the Apple Support app on an iOS or iPadOS device
  • Tap the device you're having issues with
  • Select your issue from the categories list
  • Find the screwdriver icon and tap Find Authorized Locations
  • Choose a store to visit
  • Choose a date and time for your appointment

Read on to see detailed instructions for each step.

The easiest way to book a Genius Bar appointment is via an iOS or iPadOS device . When signed in to your Apple ID on one of these devices, booking an Apple Genius Bar appointment is really effortless, thanks to the ever-useful Apple Support app.

If you don't already have it installed, you need to download Apple Support from the App Store first.

1. Open the Apple Support app, then tap the device you're having issues with under My Devices.

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iOS 15 Apple Support app showing how to book Genius Bar appointment

2. Select your issue by tapping on the relevant categories . If your issue doesn't need a Genius Bar visit (certain software issues) you'll be given the option to speak to an agent by live chat or phone call, which you can select by tapping whichever method you'd prefer .

iOS 15 Apple Support app showing how to book Genius Bar appointment

3. If your issue requires a visit to a Genius Bar, you'll see an option to Bring in for Repair. This could be underneath other suggestions for things you may be able to do to try and fix the issue yourself first. To book a Genius Bar appointment, tap Find Authorized Locations underneath the screwdriver icon.

iOS 15 Apple Support app showing how to book Genius Bar appointment

4. You'll now see a list of your nearest Apple Stores with a Genius Bar. If your location is incorrect or if you'd prefer to search somewhere else, you can search by city or ZIP code in the search bar at the top. Once you've found your preferred store, tap the store's name to continue.

iOS 15 Apple Support app showing how to book Genius Bar appointment

5. On this page, you can choose your preferred appointment time and date , before tapping Reserve to confirm your appointment. Enter your phone number if you'd like to receive confirmation and updates by text. You'll now receive an email to confirm everything.

iOS 15 Apple Support app showing how to book Genius Bar appointment

How to book an Apple Genius Bar appointment via the Apple website

If your iPhone or iPad isn't working or you're on a Mac, the best way to book an Apple Genius Bar appointment is via Apple's support page. You can access this page through any web browser. You'll need to sign in with your Apple ID, so make sure you know your sign in credentials before going ahead.

1. Head to Apple's Get Support page , then click Sign in . Follow the instructions and sign in using your Apple ID .

Apple support website showing steps on how to book a Genius Bar appointment

2. Once you're signed in, click Choose a product to see a list of the devices linked to your Apple ID.

Apple support website showing steps on how to book a Genius Bar appointment

3. You'll now see a list of the devices linked to your Apple ID. Click the device you're having issues with .

Apple support website showing steps on how to book a Genius Bar appointment

4. In this section, choose what the issue is by clicking on the relevant categories . After choosing click Continue underneath "See your support options".  

Apple support website showing steps on how to book a Genius Bar appointment

5. For issues that don't necessarily require a visit to a Genius Bar (certain software issues), you'll be recommended to speak with an agent, either by live chat or by phone, which you can do by clicking on whichever method you'd prefer .

Apple support website showing steps on how to book a Genius Bar appointment

6. For issues which warrant a Genius Bar visit, you'll see the option "Bring in for Repair". To book your Genius Bar appointment, click Find a location .

Apple support website showing steps on how to book a Genius Bar appointment

7. Based on your location, you'll see a list of your nearest Apple Stores with a Genius Bar. If your location is incorrect or if you wish to visit a Genius Bar somewhere else, click the town/city name at the top of the page. Otherwise, click the name of the Apple Store you want to take your device to .

Apple support website showing steps on how to book a Genius Bar appointment

8. You can schedule your visit to the Genius Bar by clicking the date and time you want. When you're done, click Continue , then click Reserve now to confirm. You'll receive an email confirmation of your Genius Bar appointment.

Apple support website showing steps on how to book a Genius Bar appointment

Now you know how to book an Apple Genius Bar appointment, check out our other Apple-related guides, including how to use hot corners on Mac , how to enable iPhone Guided Access mode , how to set up a Wi-Fi hotspot on iPhone , how to clear RAM on iPhone how to edit PDFs on iPhone and iPad and how to make your old iPhone last longer . AirDrop not working? Here's how to fix it , and how to troubleshoot and reset Bluetooth too. 

Dale Fox is a freelance journalist based in the UK. He's been a tech nerd ever since childhood, when he used the money from his first job as a paperboy to buy a subscription to GamesMaster magazine. Dale was previously a presenter and editor in China, where he also worked as a copywriter for OnePlus at its Shenzhen HQ.  

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Apple is introducing a new service to help customers browse their local Apple Store in a way that’s safe and convenient. Shop with a Specialist appointments will allow anyone to schedule a time online to visit an Apple Store and explore products with one-on-one service.

COVID-19 has changed the Apple Store experience , adding new safety measures and reducing the occupancy of every store location. As a result, customers who wish to walk in and browse have discovered that they may need to wait outside for a considerable amount of time before entering. Other stores have yet to reopen for in-store shopping, and are still operating with curbside or storefront service only.

Starting today, Apple Store visitors can head online before visiting the store in person and schedule a Shop with a Specialist appointment. Booking an appointment guarantees you a time to comfortably browse inside the store and shop without the hassle of waiting or potentially being turned away at the door. Customers with appointments will still need to follow Apple’s health and safety guidelines  and wear a mask while inside.

To book an appointment at your local store, open the Apple Store app and visit the store’s page.

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Earlier this year, Apple also launched an online store hub with quick links to every Apple Store service in an effort to streamline shopping from home. While we’d highly suggest staying online before making an extra trip to the mall, if you do need to visit the Apple Store during the pandemic, we’ve created a simple guide with just the key information you need to know about the new experience.

Follow our  retail guide for in-depth coverage of the latest Apple Store news.

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How to Make an Apple Store Appointment

Last Updated: October 25, 2022 Tested

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This article was co-authored by wikiHow staff writer, Nicole Levine, MFA . Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. The wikiHow Tech Team also followed the article's instructions and verified that they work. This article has been viewed 66,296 times. Learn more...

If you need in-person support or repairs for your Apple product, you can reserve an appointment at your local Apple Store's Genius Bar. While COVID-19 procedures are in place, you can also make an appointment to shop for new products at many Apple Store locations. We'll show you how to book an in-person appointment at your Apple Store (or an Apple Authorized Service Provider) to get hardware support for your iPhone, iPad, Mac, and any other supported Apple products.

Things You Should Know

  • Genius Bar diagnostics are free, but you may need to pay for support if your product is out of warranty.
  • Make in-store appointments for hardware troubleshooting and repairs, but use online or phone support options for software issues.
  • While COVID-19 measures are in place, many Apple Stores let you schedule visits to browse products and process returns.

Step 1 Go to https://getsupport.apple.com...

  • Genius Bar appointments are free, as are most diagnostics. If your product is out of warranty or you have accidental damage that isn't covered by your warranty, you may have to pay a fee for the repair if the repair can be done.
  • Some repairs may require the Genius Bar to send your product to another location.

Step 2 Select the product you need help with.

  • If you choose Mac , you'll be asked to choose either Mac desktops or Mac notebooks on the next screen.

Step 3 Choose the option that best reflects your issue.

  • If you have two-step authentication turned on, you'll need to confirm the authentication code that appears on one of your other Apple devices' screen to continue.

Step 6 Enter the serial number or IMEI of your product if prompted.

  • If you're not sure where to find the requested number on your product, click the link below the field that says Show how to find your serial number/IMEI for instructions.
  • If you can't get the requested information right now, click Skip this step to continue.

Step 7 Search for a location.

  • You can book a shopping appointment in any web browser on your computer, phone, or tablet.
  • If you have the Apple Store app, you can also book a shopping appointment by scrolling all the way down to the bottom of the main page and selecting Reserve a shopping session .

Step 2 Search for your store.

Expert Q&A

  • To check the status of a repair or modify your reservation, go to https://support.apple.com/my-support and click Sign in to My Support . Thanks Helpful 0 Not Helpful 0
  • Most appointments last 30-60 minutes, based on your specific issues. Thanks Helpful 0 Not Helpful 0

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About This Article

Nicole Levine, MFA

1. Go to https://getsupport.apple.com . 2. Choose a product. 3. Choose a hardware issue. 4. Select Bring in for Repair . 5. Log in with your Apple ID. 6. Enter your product information. 7. Select a location. 8. Select a date and time. 9. Confirm your appointment. Did this summary help you? Yes No

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Several popular Mac App Store games are on sale for the next week , with discounts of up to 75 percent off available. Valheim, Death Stranding Director's Cut, and Inscryption are all half price, with several other titles also on sale at even lower prices.

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The discounted games can be purchased from the ‌Mac App Store‌ by following this link for story about the sale .

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With developer permission, I hope. Though Apple should forego their 30% cut for such sales anyway.

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What I’m more curious about is how often such sale goes on Mac App Store? iirc it is not very often.

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Apple Store Appointments

I didn’t know what topic to choose, but I want to reserve an appointment for purchasing from the physical Apple Store and I want to select a date that’s not given as an option.

Thanks in advance

Posted on Oct 15, 2021 10:52 AM

kb1951

Posted on Oct 15, 2021 10:55 AM

Start here: https://www.apple.com/retail/instore-shopping-session/ . If a date is not available, they may not have staff available to meet the demand that day. You will have to find a date that is available.

Similar questions

  • Apple Store appointments Hi, does one need to make an appointment to go into the Apple Store to purchase an item 507 1
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  • set up appointment I'd like to schedule an appointment at the Apple store....where/how do I do that? 106 1

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Oct 15, 2021 10:55 AM in response to FaroukAllam

Oct 15, 2021 10:59 AM in response to kb1951

I mean I found all the available dates on 18th of October, and I want to reserve an appointment on 19th of October.

Oct 15, 2021 11:02 AM in response to FaroukAllam

If the store did not list any time slots on the 19th, then there is not much you can do other then try again or call the store.

Oct 15, 2021 11:10 AM in response to kb1951

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This article will provide you with 40 fascinating facts about Elektrostal, giving you a better understanding of why this city is worth exploring. From its origins as an industrial hub to its modern-day charm, we will delve into the various aspects that make Elektrostal a unique and must-visit destination.

So, join us as we uncover the hidden treasures of Elektrostal and discover what makes this city a true gem in the heart of Russia.

Key Takeaways:

  • Elektrostal, known as the “Motor City of Russia,” is a vibrant and growing city with a rich industrial history, offering diverse cultural experiences and a strong commitment to environmental sustainability.
  • With its convenient location near Moscow, Elektrostal provides a picturesque landscape, vibrant nightlife, and a range of recreational activities, making it an ideal destination for residents and visitors alike.

Known as the “Motor City of Russia.”

Elektrostal, a city located in the Moscow Oblast region of Russia, earned the nickname “Motor City” due to its significant involvement in the automotive industry.

Home to the Elektrostal Metallurgical Plant.

Elektrostal is renowned for its metallurgical plant, which has been producing high-quality steel and alloys since its establishment in 1916.

Boasts a rich industrial heritage.

Elektrostal has a long history of industrial development, contributing to the growth and progress of the region.

Founded in 1916.

The city of Elektrostal was founded in 1916 as a result of the construction of the Elektrostal Metallurgical Plant.

Located approximately 50 kilometers east of Moscow.

Elektrostal is situated in close proximity to the Russian capital, making it easily accessible for both residents and visitors.

Known for its vibrant cultural scene.

Elektrostal is home to several cultural institutions, including museums, theaters, and art galleries that showcase the city’s rich artistic heritage.

A popular destination for nature lovers.

Surrounded by picturesque landscapes and forests, Elektrostal offers ample opportunities for outdoor activities such as hiking, camping, and birdwatching.

Hosts the annual Elektrostal City Day celebrations.

Every year, Elektrostal organizes festive events and activities to celebrate its founding, bringing together residents and visitors in a spirit of unity and joy.

Has a population of approximately 160,000 people.

Elektrostal is home to a diverse and vibrant community of around 160,000 residents, contributing to its dynamic atmosphere.

Boasts excellent education facilities.

The city is known for its well-established educational institutions, providing quality education to students of all ages.

A center for scientific research and innovation.

Elektrostal serves as an important hub for scientific research, particularly in the fields of metallurgy , materials science, and engineering.

Surrounded by picturesque lakes.

The city is blessed with numerous beautiful lakes , offering scenic views and recreational opportunities for locals and visitors alike.

Well-connected transportation system.

Elektrostal benefits from an efficient transportation network, including highways, railways, and public transportation options, ensuring convenient travel within and beyond the city.

Famous for its traditional Russian cuisine.

Food enthusiasts can indulge in authentic Russian dishes at numerous restaurants and cafes scattered throughout Elektrostal.

Home to notable architectural landmarks.

Elektrostal boasts impressive architecture, including the Church of the Transfiguration of the Lord and the Elektrostal Palace of Culture.

Offers a wide range of recreational facilities.

Residents and visitors can enjoy various recreational activities, such as sports complexes, swimming pools, and fitness centers, enhancing the overall quality of life.

Provides a high standard of healthcare.

Elektrostal is equipped with modern medical facilities, ensuring residents have access to quality healthcare services.

Home to the Elektrostal History Museum.

The Elektrostal History Museum showcases the city’s fascinating past through exhibitions and displays.

A hub for sports enthusiasts.

Elektrostal is passionate about sports, with numerous stadiums, arenas, and sports clubs offering opportunities for athletes and spectators.

Celebrates diverse cultural festivals.

Throughout the year, Elektrostal hosts a variety of cultural festivals, celebrating different ethnicities, traditions, and art forms.

Electric power played a significant role in its early development.

Elektrostal owes its name and initial growth to the establishment of electric power stations and the utilization of electricity in the industrial sector.

Boasts a thriving economy.

The city’s strong industrial base, coupled with its strategic location near Moscow, has contributed to Elektrostal’s prosperous economic status.

Houses the Elektrostal Drama Theater.

The Elektrostal Drama Theater is a cultural centerpiece, attracting theater enthusiasts from far and wide.

Popular destination for winter sports.

Elektrostal’s proximity to ski resorts and winter sport facilities makes it a favorite destination for skiing, snowboarding, and other winter activities.

Promotes environmental sustainability.

Elektrostal prioritizes environmental protection and sustainability, implementing initiatives to reduce pollution and preserve natural resources.

Home to renowned educational institutions.

Elektrostal is known for its prestigious schools and universities, offering a wide range of academic programs to students.

Committed to cultural preservation.

The city values its cultural heritage and takes active steps to preserve and promote traditional customs, crafts, and arts.

Hosts an annual International Film Festival.

The Elektrostal International Film Festival attracts filmmakers and cinema enthusiasts from around the world, showcasing a diverse range of films.

Encourages entrepreneurship and innovation.

Elektrostal supports aspiring entrepreneurs and fosters a culture of innovation, providing opportunities for startups and business development .

Offers a range of housing options.

Elektrostal provides diverse housing options, including apartments, houses, and residential complexes, catering to different lifestyles and budgets.

Home to notable sports teams.

Elektrostal is proud of its sports legacy , with several successful sports teams competing at regional and national levels.

Boasts a vibrant nightlife scene.

Residents and visitors can enjoy a lively nightlife in Elektrostal, with numerous bars, clubs, and entertainment venues.

Promotes cultural exchange and international relations.

Elektrostal actively engages in international partnerships, cultural exchanges, and diplomatic collaborations to foster global connections.

Surrounded by beautiful nature reserves.

Nearby nature reserves, such as the Barybino Forest and Luchinskoye Lake, offer opportunities for nature enthusiasts to explore and appreciate the region’s biodiversity.

Commemorates historical events.

The city pays tribute to significant historical events through memorials, monuments, and exhibitions, ensuring the preservation of collective memory.

Promotes sports and youth development.

Elektrostal invests in sports infrastructure and programs to encourage youth participation, health, and physical fitness.

Hosts annual cultural and artistic festivals.

Throughout the year, Elektrostal celebrates its cultural diversity through festivals dedicated to music, dance, art, and theater.

Provides a picturesque landscape for photography enthusiasts.

The city’s scenic beauty, architectural landmarks, and natural surroundings make it a paradise for photographers.

Connects to Moscow via a direct train line.

The convenient train connection between Elektrostal and Moscow makes commuting between the two cities effortless.

A city with a bright future.

Elektrostal continues to grow and develop, aiming to become a model city in terms of infrastructure, sustainability, and quality of life for its residents.

In conclusion, Elektrostal is a fascinating city with a rich history and a vibrant present. From its origins as a center of steel production to its modern-day status as a hub for education and industry, Elektrostal has plenty to offer both residents and visitors. With its beautiful parks, cultural attractions, and proximity to Moscow, there is no shortage of things to see and do in this dynamic city. Whether you’re interested in exploring its historical landmarks, enjoying outdoor activities, or immersing yourself in the local culture, Elektrostal has something for everyone. So, next time you find yourself in the Moscow region, don’t miss the opportunity to discover the hidden gems of Elektrostal.

Q: What is the population of Elektrostal?

A: As of the latest data, the population of Elektrostal is approximately XXXX.

Q: How far is Elektrostal from Moscow?

A: Elektrostal is located approximately XX kilometers away from Moscow.

Q: Are there any famous landmarks in Elektrostal?

A: Yes, Elektrostal is home to several notable landmarks, including XXXX and XXXX.

Q: What industries are prominent in Elektrostal?

A: Elektrostal is known for its steel production industry and is also a center for engineering and manufacturing.

Q: Are there any universities or educational institutions in Elektrostal?

A: Yes, Elektrostal is home to XXXX University and several other educational institutions.

Q: What are some popular outdoor activities in Elektrostal?

A: Elektrostal offers several outdoor activities, such as hiking, cycling, and picnicking in its beautiful parks.

Q: Is Elektrostal well-connected in terms of transportation?

A: Yes, Elektrostal has good transportation links, including trains and buses, making it easily accessible from nearby cities.

Q: Are there any annual events or festivals in Elektrostal?

A: Yes, Elektrostal hosts various events and festivals throughout the year, including XXXX and XXXX.

Elektrostal's fascinating history, vibrant culture, and promising future make it a city worth exploring. For more captivating facts about cities around the world, discover the unique characteristics that define each city . Uncover the hidden gems of Moscow Oblast through our in-depth look at Kolomna. Lastly, dive into the rich industrial heritage of Teesside, a thriving industrial center with its own story to tell.

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