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How to book an appointment at an Apple Store’s Genius Bar

If you need help with an iPhone, iPad, Mac or other Apple product–whether it’s broken or faulty, or you just can’t figure out how to do something with it–the company will help you solve the issue. Apple says many problems can be solved over the phone or by chat or email, but one thing that sets it aside from other companies is its willingness to offer hands-on support from in-store Apple Geniuses.

You can speak to a Genius at the Genius Bar in an Apple Store . But in order to do so you will need to book an appointment with Apple in advance–you can’t just show up. (Well, there are a limited number of walk-in appointments available and they might be able to squeeze you in, but it’s likely you would have to wait for hours and you might have a wasted journey.)

In this article, we show you how to set up an appointment with a Genius at an Apple Store. But note that many questions can be answered using Apple’s online tools , by phoning Apple Support, by asking in the Apple Support Communities , or by tweeting at @AppleSupport .

How to book a Genius Bar appointment on the Apple website

• Time to complete: 10 minutes
• Tools required: internet connection

Apple Support website

To make an appointment with a Genius at an Apple Store (which is free), go to the Genius Bar page on Apple’s website (here are the links to the U.S. , U.K. , Canada , and Australia .) This page provides details for getting help via chat, a phone call, or email if your problem is software-based. Keep in mind that you will need to log in with your Apple ID to schedule an appointment or use other sections of the support site.

For those who can’t get to an Apple Store, the Genius Bar site can direct you to Apple Authorized Service Providers and information about posting your device to an Apple Repair Center.

If you’re keen to get hands-on support with your hardware issues via the Genius Bar, you will need to scroll down on the Genius Bar page and click on “Get hardware help.”

Support offered online first

Apple doesn’t let you simply book a Genius Bar appointment–the company wants to attempt to solve your problem online first. After you click “Get hardware help” you go to a website where you’ll have the options to either “View your products” or “View support activity.” Click “View your product” and Apple wants to you identify the product, describe the problem, and then it will offer support documents that could help. It also provides option to chat or call a support person. We recommend speaking to Apple by phone or chat if possible, as this might save you a lot of time.

Hardware repairs

It appears that the only way to schedule an in-person Genius Bar appointment if there’s the possibility that your hardware needs repair. If that’s the case, the website will show you a cost estimate and the ability to find the nearest Genius Bar. In some situations you also have the option to send your device for repair. When you click the “Find a location” button, a listing of the nearest Apple Stores appears.

Choose a location

Pick a store, and you’ll go to a page where you can schedule an appointment.

Schedule an appointment

You’ll be able to see the store’s next available time slot for you to see an Apple Genius. You’ll have to enter a phone number so Apple can “guide you to your appointment.”

Confirm your appointment

A confirmation window appears with he details of your appointment. If it all looks good, click Reserve now.”

Before popping into a store, backing up your device is always recommended. It will also be useful for you to bring a photo ID with you, which matches your reservation name.

Once you’re set, all you’ll need to do is turn up at your appointment time and tell a Genius that you’ve arrived!

Fancy yourself a bit of an Apple Genius? Read How to get a job working as an Apple Store Genius .

Use the Apple Support app to book an Apple appointment

You can also use the Apple Support app to book an appointment at an Apple Store. To do this, download and launch the Apple Support app.

Once you’re in the app, you will be asked to allow the app to use your location. If you tap Don’t Allow, you will have to provide location information manually. Make your selection, and then tap Continue .

Tap Search at the top. An expanded search page will appear. Type “Genius” in the box and then select one of the Genius Bar results that appear. This will take you to the Genius Bar section where you can make an appointment.

When you get to the Apple Store at the time of your appointment, you can use the Apple Store app on your iPhone to check in and let the staff know you’ve arrived.

Author: Macworld Staff

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How to make a Genius Bar appointment at an Apple Store

Find out how to make a Genius Bar appointment at an Apple Store with this simple guide.

Apple tech problems? Better learn how to make a Genius Bar appointment at an Apple store, and get it seen to by the professionals.

Whether you’re experiencing issues with a brand new iPhone 14 Pro Max , a MacBook Air M2 , or even an older set of AirPods , you can probably get it sorted by taking it into an Apple store. Even if your problem isn’t hardware related and you instead need support with software or your Apple ID account, the Genius Bar is there to help.

However, you can’t just walk in and get seen by a Genius immediately. Naturally, as they sell some of the best phones , best tablets and best laptops around, Apple stores are very busy places, so you need to book a Genius Bar appointment ahead. Thankfully, it’s super easy using your Apple tech. So, if you want to learn how to book an Apple Genius Bar appointment, here’s how.

How to make a Genius Bar appointment on iPhone and iPad using the Apple Support app

• Open the Apple Support app on an iOS or iPadOS device
• Tap the device you're having issues with
• Select your issue from the categories list
• Find the screwdriver icon and tap Find Authorized Locations
• Choose a store to visit
• Choose a date and time for your appointment

Read on to see detailed instructions for each step.

The easiest way to book a Genius Bar appointment is via an iOS or iPadOS device . When signed in to your Apple ID on one of these devices, booking an Apple Genius Bar appointment is really effortless, thanks to the ever-useful Apple Support app.

If you don't already have it installed, you need to download Apple Support from the App Store first.

1. Open the Apple Support app, then tap the device you're having issues with under My Devices.

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2. Select your issue by tapping on the relevant categories . If your issue doesn't need a Genius Bar visit (certain software issues) you'll be given the option to speak to an agent by live chat or phone call, which you can select by tapping whichever method you'd prefer .

3. If your issue requires a visit to a Genius Bar, you'll see an option to Bring in for Repair. This could be underneath other suggestions for things you may be able to do to try and fix the issue yourself first. To book a Genius Bar appointment, tap Find Authorized Locations underneath the screwdriver icon.

4. You'll now see a list of your nearest Apple Stores with a Genius Bar. If your location is incorrect or if you'd prefer to search somewhere else, you can search by city or ZIP code in the search bar at the top. Once you've found your preferred store, tap the store's name to continue.

5. On this page, you can choose your preferred appointment time and date , before tapping Reserve to confirm your appointment. Enter your phone number if you'd like to receive confirmation and updates by text. You'll now receive an email to confirm everything.

How to book an Apple Genius Bar appointment via the Apple website

If your iPhone or iPad isn't working or you're on a Mac, the best way to book an Apple Genius Bar appointment is via Apple's support page. You can access this page through any web browser. You'll need to sign in with your Apple ID, so make sure you know your sign in credentials before going ahead.

1. Head to Apple's Get Support page , then click Sign in . Follow the instructions and sign in using your Apple ID .

2. Once you're signed in, click Choose a product to see a list of the devices linked to your Apple ID.

3. You'll now see a list of the devices linked to your Apple ID. Click the device you're having issues with .

4. In this section, choose what the issue is by clicking on the relevant categories . After choosing click Continue underneath "See your support options".  

5. For issues that don't necessarily require a visit to a Genius Bar (certain software issues), you'll be recommended to speak with an agent, either by live chat or by phone, which you can do by clicking on whichever method you'd prefer .

6. For issues which warrant a Genius Bar visit, you'll see the option "Bring in for Repair". To book your Genius Bar appointment, click Find a location .

7. Based on your location, you'll see a list of your nearest Apple Stores with a Genius Bar. If your location is incorrect or if you wish to visit a Genius Bar somewhere else, click the town/city name at the top of the page. Otherwise, click the name of the Apple Store you want to take your device to .

8. You can schedule your visit to the Genius Bar by clicking the date and time you want. When you're done, click Continue , then click Reserve now to confirm. You'll receive an email confirmation of your Genius Bar appointment.

Now you know how to book an Apple Genius Bar appointment, check out our other Apple-related guides, including how to use hot corners on Mac , how to enable iPhone Guided Access mode , how to set up a Wi-Fi hotspot on iPhone , how to clear RAM on iPhone how to edit PDFs on iPhone and iPad and how to make your old iPhone last longer . AirDrop not working? Here's how to fix it , and how to troubleshoot and reset Bluetooth too. 

Dale Fox is a freelance journalist based in the UK. He's been a tech nerd ever since childhood, when he used the money from his first job as a paperboy to buy a subscription to GamesMaster magazine. Dale was previously a presenter and editor in China, where he also worked as a copywriter for OnePlus at its Shenzhen HQ.  

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How to make an apple store or genius bar appointment.

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How to make a genius bar appointment from your iphone or ipad, how to make a genius bar appointment from your web browser, how to send in your device.

Maybe you have a cracked iPhone screen or your MacBook Pro isn't charging properly. Whatever your issue, there's an app for that! If you need tech support or repairs for your Apple device, it's easy to set up a service appointment right from your iPhone.

Sure, you could just grab your busted device and head down to the Apple store. But you're going to get there, give them your name, and then wait around until an appointment becomes available. Depending on how busy they are, that can take a while---sometimes hours. It's much more convenient to make an appointment ahead of time. And you can do it right from your iPhone or iPad, or in any web browser.

Assuming your iPhone or iPad still functional (or you've got a spare), you can make an Apple Store appointment right from your device.

If you don't have it already, download the Apple Support app from the App Store.

Launch the app, and tap the "Get Started" button on the Welcome screen.

On the Get Support page, you'll see a list of all your Apple devices and services.

Note: You can only make an in-person appointment for hardware support. For help setting up products and services, select the option to call or chat with Apple Support, or walk in to your local Apple Store.

Scroll through the list, and select the device you'd like to get help with. Or type your issue into the search bar.

Follow the prompts to select your issue.

Your recommended support option will be shown at the top of the screen. Under the Bring In For Repair banner, tap the "Find Locations Now" button.

In some cases, Apple directs you to call, email, or chat with support first, so you might have to do some digging to find the option to set up a Genius Bar appointment.

If you don't see the Bring In For Repair menu, it may be hidden. Tap the "See All" link. On the All Support Options screen, tap the "Bring In For Repair" option.

On the following screen, you'll see a list of nearby Apple Stores where you can make a Genius Bar appointment. The locations closest to you are listed first.

You can also tap the "Map" button at the top of the screen to see nearby Apple Store locations on a map.

Select the location where you'd like to make an appointment, and then choose a date and time that work for you.

On the Summary page, check the details of your appointment. When you're satisfied, tap the "Reserve" button at the bottom of the screen.

Before you head to your appointment, be sure to read Apple's instructions for preparing your device for service. Most importantly, you'll want to back up your device to avoid losing data.

Related: What You Need to Know About iPhone and iPad Backups

If your iPhone or iPad is broken (or you don't have one) and you can't use the Apple Support app, don't worry! You can also set up an appointment online using your Mac or any other device with an Internet connection.

Open your browser and go to the Apple Support website . Type your support issue into the search bar, or click the device or service you need help with.

Click the "Start A Repair Request Today" link.

Click the "Bring In For Repair" button, and then follow the prompts to set up an appointment.

If you'd rather avoid going to an Apple Store (or you just don't have one nearby), you can also send in your device for repairs. With this option, Apple will help you arrange shipping to a nearby Apple Repairs Center. Although this option saves you a trip to the Apple Store, keep in mind, repairs may take up to five business days. Just remember to back up and wipe your device before shipping it to Apple.

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How to Make an Apple Store Appointment

Last Updated: October 25, 2022 Tested

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This article was co-authored by wikiHow staff writer, Nicole Levine, MFA . Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. The wikiHow Tech Team also followed the article's instructions and verified that they work. This article has been viewed 67,887 times. Learn more...

If you need in-person support or repairs for your Apple product, you can reserve an appointment at your local Apple Store's Genius Bar. While COVID-19 procedures are in place, you can also make an appointment to shop for new products at many Apple Store locations. We'll show you how to book an in-person appointment at your Apple Store (or an Apple Authorized Service Provider) to get hardware support for your iPhone, iPad, Mac, and any other supported Apple products.

Things You Should Know

• Genius Bar diagnostics are free, but you may need to pay for support if your product is out of warranty.
• Make in-store appointments for hardware troubleshooting and repairs, but use online or phone support options for software issues.
• While COVID-19 measures are in place, many Apple Stores let you schedule visits to browse products and process returns.

• Genius Bar appointments are free, as are most diagnostics. If your product is out of warranty or you have accidental damage that isn't covered by your warranty, you may have to pay a fee for the repair if the repair can be done.
• Some repairs may require the Genius Bar to send your product to another location.

• If you choose Mac , you'll be asked to choose either Mac desktops or Mac notebooks on the next screen.

• If you have two-step authentication turned on, you'll need to confirm the authentication code that appears on one of your other Apple devices' screen to continue.

• If you're not sure where to find the requested number on your product, click the link below the field that says Show how to find your serial number/IMEI for instructions.
• If you can't get the requested information right now, click Skip this step to continue.

• You can book a shopping appointment in any web browser on your computer, phone, or tablet.
• If you have the Apple Store app, you can also book a shopping appointment by scrolling all the way down to the bottom of the main page and selecting Reserve a shopping session .

Expert Q&A

• To check the status of a repair or modify your reservation, go to https://support.apple.com/my-support and click Sign in to My Support . Thanks Helpful 0 Not Helpful 0
• Most appointments last 30-60 minutes, based on your specific issues. Thanks Helpful 0 Not Helpful 0

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About This Article

1. Go to https://getsupport.apple.com . 2. Choose a product. 3. Choose a hardware issue. 4. Select Bring in for Repair . 5. Log in with your Apple ID. 6. Enter your product information. 7. Select a location. 8. Select a date and time. 9. Confirm your appointment. Did this summary help you? Yes No

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How to Make a Genius Bar Appointment

Use the Apple Support site or the app to explain the issue and reserve a time slot

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• Find Your Product

Describe Your Problem

• Set Appointment Details
• Confirm and Cancel Your Appointment
• Frequently Asked Questions

What to Know

• Visit Apple Support Site > locate product > explain hardware issue > schedule your appointment.
• The Genius Bar is for tech support only. If you want to learn how to use your products, Apple has other in-store options.
• Apple Stores are always so busy that you should make an appointment in advance if you need to get in-person help.

This article explains how to make an Apple Genius bar appointment, how to describe the problem you're having, and how to reschedule or cancel an appointment.

You can use the Apple Store or Apple Support apps for this process , too. If you're on a computer, follow the below steps to reserve time at the Genius Bar.

Find Your Product From the Apple Support Site

The first part of the process for scheduling an Apple Genius Bar appointment is selecting the product you need help with. You have several options for finding your device.

Genius Bar appointments involve hardware-related issues only. Apple offers online support first before you can seek an in-person appointment option.

Begin by going to the Apple Support website .

Scroll down to the Get Support section and select Start now .

Under View your products , select Sign in to log in to your Apple ID/Apple Account and view a list of your Apple devices.

Alternatively, you can enter details about your issue in the Tell us what's happening bar. You could also click Choose a product under See all products to find your model.

Next, click the product you want to get help with at the Genius Bar.

Once you've selected the product you need help with, Apple asks you to detail the issue you're experiencing.

A set of common help topics appears for your selected product. Select the category that most closely matches the help you need.

A number of topics within that category will appear. Select the one that best matches your need.

If there isn't a match, describe the problem in the Or, tell us in your own words field .

Depending on the category and problem you've selected, a number of follow-up suggestions may appear. If a Genius Bar appointment is an option, move on to the next step.

For some topics, the Apple site doesn't offer a Genius Bar appointment as an option. Instead, it suggests a phone call or online chat with Apple support. You'll be prompted with possible ways to solve your problem without going to the Genius Bar. Feel free to try them if you like; they may work and save you a trip.

Select Apple Store, Date, and Time for Genius Bar Appointment

If a Schedule a Repair appointment at the Genius Bar is an option, select Find a location .

If you don't see this option, you may need to go back a few steps and select another support topic that offers an in-person appointment. If you're asked to and aren't already signed in to your Apple Account, do so.

A map displays a list of nearby Apple Stores. You can use the filters above the location results to view the first available appointments at each location.

If you need help with an iPhone, click the Carrier filter above the list of list of locations to select your service provider.

Click on each store to see it on a map, how far away it is from you, and to see what days and times are available for Genius Bar appointments.

When you find the store you want, select the day and time for your appointment.

Appointment Confirmation and Cancellation Options

Your Genius Bar appointment has been made for the store, date, and time you selected.

You'll see a confirmation of your appointment. The details of the appointment are listed there. The confirmation will also be emailed to you.

If you need to modify or cancel the reservation, you can click Reschedule now or Cancel on this page.

If you need to make a change later, go to the confirmation email and click the options there. You'll be taken to Apple's site to make changes there.

The Apple Genius Bar is a dedicated tech support service in Apple's retail stores. Customers experiencing problems with products or applications can make an appointment for one-on-one assistance with an expert. Experts have multiple certification levels to best assist customers.

After you make your appointment, you'll receive an email with your reservation details. To cancel your appointment, access that email and select the Manage my reservations link. Then, select Cancel on the reservation page. Alternatively, if you have the Apple Store app, pull up your appointment details and select Cancel .

To find a nearby Apple Store, visit Apple's Find a Store web page . You can search by location, ZIP code, or keywords, such as a mall's name. Select Complete Store List to see every Apple Store location.

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Do we need appointment to visit Apple Store?

Posted on Nov 5, 2016 2:44 PM

Posted on Nov 5, 2016 2:51 PM

While it is not required, you take a chance with a walk in. Many times Apple stores are extremely busy places, and those with appointments will get preference over a walk in. You can look up the store you wish to go to at the Apple web site and book the appointment online.

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Nov 5, 2016 2:51 PM in response to Arshdhillon

May 8, 2017 1:21 PM in response to Arshdhillon

I have password questions on my iPhone and I still cannot send emails off my iPhone. I can receive emails. I cannot send them. I need to get in my car and drive to the Apple Store and get this resolved. I do not want to handle this on the phone. I want to drive in my car to Apple Store and resolve. I'm done attempting to resolve over the phone. I'm 10 days into this and we're not resolving anything. The River Oaks/Highland Village location on Westheimer Rd in Houston is perfect.

Yes, you want to make a Genius Bar appointment, so you don't end up waiting for an indefinite period of time:

https://getsupport.apple.com/

Click on your device and then on Repairs and Physical Damage

Then click on Display is Cracked

Then click on Bring in for Repair

Type in your Location and Carrier

Select the store you are planning on going to and select your appointment time and date

Jun 10, 2017 10:19 AM in response to cedmonds5

Use the link right above your post to set it up, then.

May 9, 2017 7:39 AM in response to Elmer Bert

Make a Genius Bar appointment at your preferred location:

Make a Genius Bar Reservation

http://www.apple.com/retail/geniusbar/

Nov 5, 2016 2:45 PM in response to Arshdhillon

No you don't.

Aug 3, 2017 3:36 PM in response to charming72

Jun 21, 2017 11:11 AM in response to Pcushing1

Read the thread. It provides information for you to make your appointment. This is a user to user forum. We do not make appointments for people.

Jun 21, 2017 12:17 PM in response to Arshdhillon

Arshdhillon wrote: Do we need appointment to visit Apple Store because i cracked my iphone screen and I need to get it repaired.

You don't really NEED an appointment but it is highly advisable (unless you enjoy waiting around for an available tech).

Jun 10, 2017 7:18 AM in response to Arshdhillon

Need an appointment to go over new iPad

Jun 21, 2017 11:07 AM in response to Arshdhillon

I need an appointment for both my Iphones and IPad. Update the programs, set up an email and help with ICloud.

Aug 3, 2017 3:30 PM in response to Arshdhillon

Hello Team,

I need appointment for August-04-2017 , close to cross gate mall , Zip code 12205

Aug 3, 2017 3:35 PM in response to charming72

Then you will need to go online and make your appointment. These are volunteer user forums. Nobody here can book an appointment for you.

Aug 30, 2017 4:53 AM in response to Arshdhillon

Yes I will like to make a app

Sep 21, 2017 1:51 PM in response to Arshdhillon