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Join us in our city center state of the art Head Office...

Head office.

Our state of the art Head Office, based at Gilbridge House in the heart of Sunderland City Centre, is home to over 35 different departments and is a hub of excitement. Putting people at the heart of what we do has seen Hays Travel become the largest independent travel agency in the UK. All Head Office roles provide excellent career opportunities and are supported by learning and development programmes to grow your skills and support you to be best you can be.

Working in Head Office gives you the immense pleasure of being part of the back bone of our Company supporting our retail, homeworking, franchises and independence group divisions to be effective.

Of course, it's not all about work. We are a Company that celebrates success, is supportive, listens and develops you, plus as one big family we like to party too.

Featured roles

There are roles for all professions in our Head Office from Marketing, Commercial, Finance, People/HR, Customer Service, Administration and Business Development. Plus we operate our own Hays Travel Tour Operation within Head Office to sell our very own package holidays for our customers. We really do have something for everyone in our family - check them out today.

Reward and recognition

Our people are what makes Hays Travel. We always explore ways to reward and recognise our colleagues in a fun and meaningful way.

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Educational opportunities, holiday discounts, give back to your local community, state of the art technology, career progression and development.

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HAYS TRAVEL LIMITED

Company number 01990682

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Frequently Asked Questions

Find answers to the most Frequently Asked Questions customers have asked before they have booked.

Find answers to the most Frequently Asked Questions customers have asked after they have booked, but before they have travelled.

Find answers to the most Frequently Asked Questions customers have asked when they have finished their holiday.

I haven't travelled yet

Advance Passenger Information (API) must be provided to the authorities before you travel. This required information includes your passport details and your contact information. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.

The majority of our suppliers now issue e-tickets. Information relating to your booking will be sent to you within 48 hours of the booking being made. There are, however, some exceptions. Some low cost airlines now require boarding cards to be printed before check-in. All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website.

Please see below a list of tour operators, and how to quickly and easily pre-book seats with them for your forthcoming trip: For TUI or First Choice, click here to pre-book your seats. You will need your supplier booking reference number which can be found on your booking summary. Once these details have been entered, you will be taken to a seating plan where you can search and select your desired seats. Please ensure you read the specific airline terms and conditions. If the airline you are travelling with has not been mentioned above or you are unsure how to proceed with pre-booking your seats, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.

Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.

The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. This will vary for each individual airline. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees.

We kindly ask that you read the descriptions for the accommodation carefully during the booking process to help you select the right place to stay. Bear in mind whether the location is appropriate if you have walking difficulties.  Should you need to make additional requests after your booking is confirmed, then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. There may be a cut of time before arrival for submitting assistance requests to your chosen accommodation, so we ask you to let us know as soon as possible. Some requests cannot be guaranteed.

If special assistance is required, you should notify us at the time of booking. This information will then be passed on to the airline in advance of travel. If you require special assistance but haven't notified us, please contact the telephone number provided on your Hays Travel Booking Confirmation.

You can book extra legroom seats on your flight, but this often depends on which airline you fly with. If you wish to add on this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.

Multiple room bookings cannot currently be made on the website and must be made over the phone. We do this to ensure we can endeavour to meet all the needs and requirements of larger groups, such as requests for adjoining rooms. If you wish to add on multiple rooms; Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.

A request to cancel a booking must be made in writing by the lead passenger. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. To help us assist you quicker, please include your booking reference number. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. A cancellation invoice can be issued upon request should you require one for insurance purposes.

Customers are responsible for obtaining any visas required for their holiday. If you're unsure whether a visa is required for your trip, information can be found by visiting the relevant embassy website.

Visa requirements vary from country to country. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. Please note, it is your responsibility to make sure you have the correct documentation to allow entry, and travel to and from, the country you are visiting.

Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. The name on your ticket should match the name as it appears on your passport. Changes to incorrect spellings may or may not be allowed by the airline depending on their policies, and will generally be subject to an amendment fee.

Name changes are subject to the terms and conditions of your tour operator or airline, and will incur amendment fees. Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation who will obtain the information specific to your booking.

Visit the Destinations pages on the website for more information on the currency that is legal tender for country you are visiting. All major currencies can be ordered online via the Hays Travel website or are available from your nearest high street branch of Hays Travel. We are also able to offer you fantastic daily rates, commission free currency and commission free buybacks.

Your individual hold baggage allowance will vary depending on which airline you are flying with; whether your flight is short or long haul; or whether you are taking a package holiday or flight only. Hays Travel will, where possible, give you the option to purchase additional baggage allowance for a fee dependent on the airline. If you wish to add an additional baggage allowance at a later date, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.

All types of transfers usually include one suitcase per person as their standard luggage allowance. Additional luggage allowance, for items such as car seats or golf clubs, may incur an additional local charge, but we will be happy to arrange this for you if you contact the telephone number or email address provided on your Hays Travel Booking Confirmation prior to departure. Passengers take full responsibility for their own luggage on all types of transfers.

Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours.