jetline cruise.com

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Jetline Cruise   Reviews

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Reviews 4.4.

3,025 total

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Holiday cruise and rail booking

After making my initial holiday inquiry, they followed this up by return calls but didn't over badger us to commit. Sometimes their foreign staff were a little hard to understand. This is the second time I've used the Jetline company, the first was very good. They have now confirmed everything by phone call and email

Date of experience : 08 November 2023

Reply from Jetline Cruise

Thank you so much for your review! We look forward to serving you again soon!

A great success!

My wife and I have used Jetline Cruise a number of times and while there have been one or two issues in the past we have consistently found them to be the best for value for money. Having just returned on 24 October 2023 from a Lake Garda stay followed by a cruise sailing out of Ravenna we have to say that this time the company really excelled itself. It was Jetline which choose our hotels in Lake Garda, Venice and Barcelona. All three were excellent and of the highest standard. Together our stays in each contributed to us having a very special and memorable holiday. Thank you Jetline.

Date of experience : 12 October 2023

We are so happy to hear that you had such a wonderful experience. It is truly our pleasure to book these amazing adventures for you. We are thrilled that you had such a positive experience. Thank you for sharing your kind words with us and we look forward to booking your next cruise.

This is the second time I have booked…

This is the second time I have booked with JETLINE. On each.occasion I have dealt with Michael.He has been very clear and precise regarding the booking. Prices are also attractive

Date of experience : 28 February 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Really pleased with my booking

Really pleased with my booking. People I have spoken to at Jetline have been fantastic I'm really looking forward to my holiday

Date of experience : 01 March 2024

This is our second holiday with Jetline…

This is our second holiday with Jetline Cruise, and as before, Tony is super helpful and the booking process was well managed. During our previous holiday, Tony was able to assist us even while away with additional upgrades. Our previous holiday was a lifetime experience made enjoyable by the support from Tony and the Jetline team. We look forward to our next one booked for 2024. Highly recommended.

Date of experience : 30 November 2023

Thank you sooo much! Your review really means so much to us. We love putting together our customers holiday and itineraries and your feedback is confirmation that we are doing something right. We hope you have an amazing time away and look forward to booking your next adventure.

Booking my Cruise

The gentleman who helped me arrange my cruise was very helpful and polite. He was also knowledgeable regarding the cruises available and successfully guided me through the booking process.

Date of experience : 06 February 2024

We are thrilled to hear that you had such a great experience. Thanks so much for trusting us with putting together your holiday. We do take it very seriously and it is our pleasure to do it. Bon Voyage!

Great service and communication so far

Our cruise is not till next year but the service and communication to date with Emma has been great.

Date of experience : 06 March 2024

Emma is indeed amazing! We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

UPDATED ALL SORTED THANKS TO KEITH HE DID NOT REPLY AS HE HAD BEEN OFF WORK DUE TO SICKNESS AND HE REPLIED STRAIGHT BACK AS SOON AS HE HAD SEEN MY EMAILS …

Incorrect information given pre booking so was very disappointed 😞 as I have booked with this company many times before for myself and I have recommended this company to friends who have made booking with you . Update my agent contacted me today to say the incorrect info on our booking would be rectified straight away .The department sent through the new bookings with correct details this time apparently the last one was a typing error .Give them benefit of the doubt as we have had quite a few holidays with them and never had a problem .

Date of experience : 01 February 2024

Hello, a member of our team has been trying to contact you to answer any outstanding questions or concerns. We are here to help and want to make this as stress free as possible for you.

Got a good price and good flight times

Got a good price and good flight times. Did all they could to help find good flights as originally Cathay Pacific wanted all their costs for a short flight to Taiwan from Hong Kong

It was our pleasure to help and we are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Jetline Cruises, best you can get...

Jetline Cruises are always organised and very well informed on all cruising aspects. We always use Carl for our bookings due to his diligence and forethought in providing additional extras over and above the standard holiday....great pricing for all cruise and hotel stays, highly recommended!

Date of experience : 24 November 2023

We are thrilled that you were so satisfied with the service that Carl provided. Thank you so much for sharing your experience with us. We are so happy to be your first stop for all of your travel needs. We wish you bon voyage!

Competitive Offer and Satisfactory Service

Competitive offer, easy to get through to Reservations. Helpful adviser, who took the time to check out various options in terms of flights and hotels pre and post cruise. Bookings made quickly and full amount paid. Issues and queries regarding Jetline changing one of the hotels not handled quickly and it took three phone cslls to get a clear explanation as to why I was not going to be compensated for the change from a 5 star to a 4 star hotel. Think this issue could have been resolved more quickly. Customer Service staff helpful regarding mistake with passport number rectified immediately and sorted a discount offered by NCL, as a returning customer. Overall, so far I find the service satisfactory.

Date of experience : 27 October 2023

Thank you so much for your detailed review. All feedback, good or bad, is taken very seriously in a bid to offer our clients the best service possible. We remain committed to offering you a top service.

Always a delight to deal with Graham at…

Always a delight to deal with Graham at Jetline...always has all the answers and best suggestions to all my questions. Been with Jetline for a few years now...no disapointments !!

Date of experience : 17 January 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for mentioning Graham and the service he provided. Thanks so much for putting your trust in us, we value your custom. We look forward to serving you again soon!

Had a couple of problems with…

Had a couple of problems with clarification on booking due to printing error but they resolved them really quickly and I was more than happy.

The booking process was simple

The booking process was simple, I haven’t been on the cruise yet, only just booked. 5 stars so far

Date of experience : 03 April 2024

BEWARE OF JETLINE

One star is too much but there was no other option. Stranded in Canada by a missed connection their 24 hour emergency line was answered but no assistance was offered. Next time I tried to ring after 35 attempts I gave up. They have NO customer service and since our return, many £k out of pocket, their attitude is 'not our problem, go to your insurers'. Some expert company! We spent over £32k and were taken for a ride (not the one we paid for). Don't waste your money with them, you'd be better off getting your 10 year old to arrange your holiday. Edit. 2039297/8/9 were our booking numbers. Please refer to the email I sent on the 19th of October for fuller details.

Date of experience : 29 September 2023

Hello, I am so sorry to hear of your experience. Would you be so kind as to provide your reference number so that we may look into this for you immediately. Many thanks in advance.

Great holiday deal

It was easy to get answers, Nathan appeared knowledge about holiday and the process of getting it all sorted out for us. I had some questions over hotels and they got back to me with alternatives to consider. Overall - excellent experience

Date of experience : 10 January 2024

Hello! Thank so much for your review. I have just emailed our cruise team to make sure that someone touches base regarding hotel alternatives. Please do not hesitate to contact us should you require anything else. All the best!

when I made the booking and asked for a call-back, the same agent phoned that took a previous booking from 2 years ago. he had all my details and was very helpful.

Date of experience : 07 February 2024

Booking process easy

Booking process easy. All aspects of the booking were clearly explained by personal agent with ongoing assistance if and when needed.

Date of experience : 16 February 2024

The agent was helpful without being…

The agent was helpful without being pushy. All information requested was provided quickly and emailed to us after discussion- only critism is we were not informed about limited availability for price quoted so this went up as we had not booked immediately

Date of experience : 02 November 2023

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We apologise for the limited availability, but in todays current climate at times it is difficult to gauge how popular a deal might be. We hope it did not cause to much of a problem.

Agent understood our requirements

Agent understood our requirements, checked details and made booking for us at right price without any problem thanks

Date of experience : 25 January 2024

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Jetline holidays, travelodeal.

Jetline Cruise   Reviews

In the Cruise Agency category

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Reviews 4.4.

3,025 total

Most relevant

USA cruise & rail holiday.

Booking experience very good. Booking consultant was great at tailoring the holiday to my requirements. Hopefully the holiday booked will be equally as good.

Date of experience : April 04, 2024

Reply from Jetline Cruise

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon! Safe Travels!

Poor service and product knowledge

Booked a fly cruise holiday. On confirmation invoice there was no mention of any baggage allowance. BA website useless, and Van at Jetline didn't know (but assumed none). Jetline took no ownership and left me to chase around with BA and the cruise company who told me allowance was 23kg. Jetline should have known at the outset, or at the very least found out for me. Poor service.

Date of experience : January 30, 2024

Hi, I am very sorry to hear this indeed. Baggage allowance will depend on the type of class a booking is made in. I am not sure why he did not know this. Thanks so much for sharing this with us, your feedback ensures that we do a better job next time. All the best.

The complete package

I spoke to Nathan at Jetline as I wanted to know how much a single cabin would be. He quoted me a figure and then managed to discount it. The cruise includes flights and transfers and he even found my membership number with the cruise company. My documents arrived a couple of days later as promised. I have travelled with Jetline Cruise several times before and never been disappointed.

Date of experience : January 24, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for your repeat custom. We look forward to serving you again soon!

This is second time we have booked with…

This is second time we have booked with Jetline. Excellent service especially from Gareth Gates who always finds the best way to answer all queries including after cruise extended stays. Highly recommended

Date of experience : February 23, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for taking the time to mention Gareth. We look forward to serving you again soon!

Last year we booked with Jetline

Last year we booked with Jetline , and had wonderful service from a guy called Tom, Who could not do enough for us. This year we got someone else , who was happy to sell us the holiday , but then started getting really pushy and not as helpful , when he first tried to sell the holiday. Found that a bit sad. I did originally ask for Tom, but unfortunately he was not available. All in all , I would book again through Jetline, and hope that we get service like the first time .

Date of experience : February 15, 2024

Thank you so much for bringing this to our attention. I am very sorry to hear of your experience and we will be looking into this to make sure it does not happen again.

So far so good

So far so good. Will be pleased if the whole process goes so smoothly. Time will tell. Currently feeling confident I can talk to Tom if needed. 🫰

Date of experience : April 09, 2024

You absolutely can! Please do not hesitate to contact us should you have any concerns or questions. Thanks so much for your feedback. Happy sailing!

Easy booking thanks to Emma

My enquiry was handled splendidly by Emma, who provided all the essential information then helped me make the booking She gave me relevant advice as a first time cruiser and helped me choose the best options.

Date of experience : February 10, 2024

We are so happy to hear that you had such a positive experience. Thanks so much for taking the time to mention Emma and the service that she provided. Wishing you happy travels!

Always book with confidence

I always use jetline cruises particularly Nathan. I give him an idea and he makes it happen. While away on holiday I’ve not had any major problems at all. I can book with confidence.

Date of experience : January 31, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for taking the time to mention Nathan. We look forward to serving you again soon!

1 year later and still waiting for refund

Great company until something goes wrong! Booked a multi centre holiday with internal flights. We had to pay a baggage fee for our internal flights even thought luggage was meant to be included. Jetline said this should not have happened. 1 year later and we are still waiting on a refund for baggage charges!!

Date of experience : March 20, 2023

Hiya, I have spoken to Emma and she has informed me that you have spoken and your refund has been issued. We are so sorry that you had to wait so long. We do appreciate your patience. Wishing you all the best.

This is the third trip we have booked…

This is the third trip we have booked with Jetline. Garerh Gates has been extremely helpful and has tailored the holiday to our needs as required. Gareth is very polite and diligent. Hopefully we will plan more trips with this company.

Booked a special trip

I booked a special trip for my husband’s birthday next year. Emma was very friendly and efficient and helped me get all the elements just right. So five stars for the booking process and hopefully the trip will be five star too!

Date of experience : March 05, 2024

Emma is indeed a star!! We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Fuss free booking

Kaith answered all our enquiries patiently and politely, gave us time to consider our choices and rang us back in a day or so. Booking our cruise was easily completed.

We are thrilled that you were so satisfied with the service that Kaith provided. Thank you so much for sharing your experience with us. Safe Travels!

booked us out of Stanstead and back to…

booked us out of Stanstead and back to Heathrow poor hotel choice in Mauritius and Voucher from beds online for hotel in Cape Town was messed up. This is not the first time Jetline has messed up for us but will certainly be the last.

Date of experience : January 17, 2024

Hello, I am very sorry to hear of your experience and it certainly does not sound like the level of service that we are used to providing. I have asked a member of our CS Team to look into your booking, but if you could provide your reference number it would certainly expedite things. We thank you in advance.

Imran was very helpful and friendly…

Imran was very helpful and friendly when we telephoned to book our holiday

Date of experience : April 06, 2024

Thank you so much for your 5* review and for taking the time to mention Imran. We look forward to serving you again soon!

Anniversary holiday

Have used jetline in the past on my 25 year anniversary and all went well so booked through then again/ Booking was easy and informative . Hope holiday goes as well . One thing though customer services are abit slow to respond at times .

Date of experience : January 10, 2024

Hello, thank you so much for your feedback. We do take it very seriously and all comments help us to improve our service. I have asked a member of our CS Team to look into this for you. Happy Anniversary!

Complete satisfaction

Excellent service the lady who booked my cruise went above and beyond to complete all our needs

Date of experience : March 28, 2024

Thank you so much for your 5* review, we are so happy to hear that your booking experience went so smoothly! We look forward to serving you again soon!

Claudio was so knowledgable and…

Claudio was so knowledgable and helpful. It made our booking experience a pleasant no hassle one. Thank you. Looking forward to our Norwegian fjords cruise.

Date of experience : February 25, 2024

That is so lovely to hear! You are definitely in good hands with Claudio, he knows his cruises! Thanks so much for taking the time to leave us a review and mention Claudio. It is very rewarding and we love hearing from our customers. Have a brilliant time!

First Time Booking with Jetline

Have used many other companies to book holidays and cruises and have booked direct with cruise lines. On this occasion Benjamin was extremely helpful in comparing and helping me to select the right cruise and the right hotels for our Azamara trip next year. he spent a great deal of time looking at the options and came back with a great deal at a good price. First Class so all I can say is ask for Benjamin.

Date of experience : November 17, 2023

We appreciate your recent 5* review. Your feedback is invaluable to us! We're delighted to hear that you had such a positive experience with Benjamin. We aim to provide top-notch assistance to all our customers. We look forward to booking your future adventures!

Excellent Service.

I booked a vacation through Jetline a couple of days ago, the advisor I spoke to ( Nathan ) remembered that I had booked with him before. All my details were stored, very helpful, my holiday was booked in about 5 minutes followed by all the details being sent immediately, very impressed with the service.

Date of experience : February 06, 2024

That's brilliant! We are so happy to hear it was a smooth process. Thanks so much for your feedback. We hope you have a brilliant time away.

Operator told me they would call me…

Operator told me they would call me back with price and particulars. Had to ring back myself three times to speak to Sally to make booking.

Date of experience : February 29, 2024

I am very sorry to hear that! This is obviously below the standard of service that we aim to provide. We thank you for your patience and perseverance, and will speak to Sally to make sure that it doesnt happen again. Bon Voyage!

Nile Cruise & Stay

14 nights award winning hotel and nile cruise, plus extras, stay labranda royal makadi.

Labranda Royal Makadi is a unique and elegant 5-star hotel situated on its own private sandy beach in Makadi Bay.

Labranda Royal Makadi follows an extensive all-inclusive concept offering various bars and dining options for lunch and dinner either in the main building or at Makadi Promenade, which features amazing dining outlets such as the Greek “Taverna Paros”, the Cuban “Pequeña Habana”, the Rock & Roll Burger House, the Yum Asian Kitchen & Bar, and the Oriental “Café Cairo”.

• Superior garden-view room
• All Inclusive
• Located on private beach
• Unlimited house beverages

Cruise MS Presidential Commodore

Sail the Nile River onboard the MS Commodore Nile Cruise and experience the greatness of Egyptian hospitality while visiting some of Egypt's most fascinating sites. Guests will enjoy the facilities and services available such as restaurant serving buffet breakfast and lunch and a set meal for dinner. The bar and deck offer the idyllic setting to relax and enjoy a drink while enjoying the scenes of the Nile. Other facilities include a swimming pool, evening activities, table tennis, various shops, and room service just to name a few. The 77 tastefully decorated cabins featuring air condition, en-suite bathroom, TV, mini-bar, telephone and safety box.

Add-Ons and Tours

£579 pp, £159 pp, £189 pp, £23 pppn, london gatwick, london luton, deal includes.

• Return flights
• All in-resort transfers
• 7 nights accommodation at the Labranda Royal Makadi
• 7 nights’ accommodation on board the MS Presidential Commodore
• Both hotel and cruise boat are TripAdvisor award winners
• Hotel located on private beach

£499 pp

Excursion package lite, package includes....

• Sight entrance fees for the included sights only as following: Karnak temple, Luxor temple, KomOmbo temple, Khnum temple in Esna, Philae temple, high dam.
• Valley of the kings, Hatshepsut, Collossi of Memnon are not included in this package (bookable in advance only).

Package Excludes...

• Egypt Entry visa payable on the spot at the airport, look for Meeting Point Rep to assist.
• Sound and light shows.
• Optional tours as indicated in the above program.
• Personal expenses.
• Tips to be paid on the spot at the amount of 27 sterling per stay (covering porters at airport, ship staff and drivers etc)
• The sequence and the timing of the above itinerary might change due to navigation.
• English speaking tour guide (Egyptologist) at all tours.
• Circumstances but all included sights will be provided in all cases.
• All ground transportation by modern A/C vehicles.

Great deals and discounts direct to your mailbox

Jetline financial protection, book with confidence. your money is safe with us..

Package Holidays Where We Are Your Tour Operator

We hold an ATOL (Air Travel Operator’s Licence) for the many holidays that we sell as a Jetline package. This means that all of the travel arrangements we sell are protected in case of financial failure and comply with the Package Travel Regulations 2018.

Protective Trust Services

We are a Member of PTS (Protective Trust Services).

All payments made for packages where we act as agent for another disclosed Tour Operator are held in a Trust account with Protective Trust Services (PTS) and paid directly to your supplier by the Trustees.

Other services such as hotels or flights sold in isolation may not be protected and you should ask us what protection is available.

Email Enquiry

Want to know more send your enquiry and we'll get right back to you, how to book, to book this exclusive deal to, thank you for your enquiry.

One of our team will be in touch presently. If your enquiry is of an urgent nature please call us on:

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Jetline Price Match

Best price guaranteed, we promise you the lowest prices available..

If you make an online booking and later find your holiday combination on sale, and available, at a lower price somewhere else on the internet, we will refund the difference to you.

• The claim must be from the lead passenger on the booking.
• We can only price match a booking that has been made online.
• The lower price holiday must be accurately priced, available to book immediately online and be from an abta bonded company.
• The policy does not apply to bookings of 9 passengers or more.
• The policy only applies when both flights and accommodation are booked together under the same reference number, this does not apply to individually booked elements the price match is only valid on the total holiday cost and not individually priced elements.
• JetLine is an independent travel agent and does not organise package holidays. To make a claim It must be an exact match, for example, several companies now operate both a charter airline and a no frills airline and we do not price match from one to the other. Neither do we match a tailor made holiday against a package holiday
• This price match cannot be part of a discounted price due to a voucher or loyalty scheme redemption
• We at JetLine must be able to verify that the competitors price is based on exactly the same products booked, therefore you must email a screenshot of the final page of the booking process of the competitors website to [email protected] putting the word 'Price Match' in the subject. We cannot accept responsibility were you have failed to send us the information requested
• The email must be sent to [email protected] within 24 hours of placing your online booking.
• Refunds, if applicable will only be made to the card used to purchase the holiday. We are unable to accept price matches for a booking that departs within 14 days of the date booked.

We reserve the right to refuse and claim where we are unable to substantiate the claim to our satisfaction and in accordance with the above points. We reserve the right to remove this offer at any time.

Jetline Deposits

Pay with deposit and spread the cost, book now, pay later.

With our low deposits and 0% monthly payments, you can book ahead and secure your holiday from as little as £99 per person, paying the final balance up until 14 days before departure

Sit back, relax and look forward to your trip without the financial worry.

Subject to supplier availability. Terms and conditions apply.

Jetline Privacy Policy

This Privacy Notice covers all platforms through which we offer travel-related services, this includes our Website and where you interact with us on social media such as Facebook (in which case you should also refer to those social media sites' privacy notices).

What kind of personal data do we collect?

When you book any travel arrangements with us, we need you to provide us with certain information, including your name, address, e-mail address, phone number/s; date of birth for flights, and payment information.

If you fill in a booking form but don’t actually complete the booking, we will use your information (which we will have collected using cookies) to check whether you need any further assistance, or whether you would like to complete your booking. For more information about how we do this (and how to prevent this if you wish to do so), please see our  Cookie Statement .

You may also provide us with information if you subscribe to our mailing list, for example to receive our brochure, Cruise Ahoy, or to enter a competition.

Personal data you give us about others

If there are other people on your booking, or if you are booking a holiday for someone else, we will ask you to conform that you have their permission to give us their personal data as described above. It is your responsibility to ensure that anyone about whom you have provided personal data has given their consent and is aware of how we use and process their information.

Personal Information we collect automatically

When you visit our Website, even if you don’t make a booking, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information. If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.

Sharing Information with Third Parties

• Suppliers: Your personal information will only be shared with suppliers relevant to your booking, and where your booking cannot be fulfilled without your information being provided, e.g. your flight operator, hotel, transport provider, etc. Only the information that is necessary to deliver your travel will be shared.
• Payment Providers and other financial institutions: If you request a chargeback for your booking, it may be necessary for us to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may include a copy of your booking confirmation or the IP address that was used to make your reservation.
• Any law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation or to exercise, establish or defend our legal rights

What do we do with your personal data?

Once we have collected your information, it will be used for the following purposes:

• Booking travel arrangements:  We will use your personal data to provide to you the services that we sell, which may include flights, hotels, transport, and other ancillary products. We would not be able to fulfil our contract with you without this information.
• To communicate with you in relation to your holiday: We will use the contact information you have previously shared with us to communicate with you in relation to your holiday and to provide you with information relevant to your holiday. This may include information about your destination, security alerts, and reminders of balance payments due.
• Customer Services:  We will use the information that you have provided to respond to any requests or queries you may have. If contact is by telephone, your call may be recorded for quality control and training purposes.
• Marketing: Where you have booked with us and you have not opted out of future contact, we may contact you by telephone e-mail, post or text message, to provide information about other goods and services that we offer that we think will be of interest to you.
• Promotional: If you participate in a promotion, such as a survey or competition, we will use the information you provide to carry out that promotion.
• Consent: You will be asked for your consent for us to provide you with future marketing information. You can opt-out of receiving marketing communications from us at any time by contacting our Customer Services department.
• Legal and Vital requirements: We sometimes have a legal obligation to collect personal data from you, e.g. to comply with tax laws, or where we need your personal data to protect your vital interests or those of another person, e.g. if you are involved in an accident or emergency in resort.

How and where will your data be processed?

Any information that we hold about you is stored on our secure servers and all payment transactions are encrypted. Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.

When your credit card details are required as part of the booking process, we store the last 4 digits and an authorisation code. In the case of some low-cost airlines, we will use the payment details you provide to purchase the flight seats on your behalf.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), including (in some instances) where we transfer your data to our suppliers so that they can assist us with providing our services to you. Where your information is transferred outside of the EEA, we will take steps to ensure that the information receives the same level of protection as if it remained within the EEA, including by entering into data transfer agreements, using the EU Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU-US Privacy Shield. You have the right to details of the mechanism under which your data is transferred outside of the EEA – for this information, please contact us using the details set out under "How can you contact us?" below.

Retention of your personal data

When we have no ongoing legitimate business need to process your personal data (for example, to provide products or services to you or to retain records to manage any claims which you or we may have in respect of the products and services we provide to you), we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Your rights in respect of your personal data

You have the following rights in relation to the personal data that we hold about you:

• You can access, correct, update or request deletion of your personal data, at any time.
• You have the right to opt-out of marketing communications we send you at any time by contacting us.
• Once we have collected and processed your personal data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. The Information Commissioner's Office is the data protection authority for the UK.

Personal data of children

Our Website is not intended to be used by children under 18 years of age. We only process information about children with the consent of their parents or legal guardians.

Changes to our Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

Jetline Cookie Policy

Why we use cookies.

This site uses cookies to distinguish you from other users. Some of these cookies are essential to make this website work correctly, to allow you to make your travel booking or other purchases, and to enable us to fulfil your purchase requests. Other types of cookie help us to provide you with a good experience when you shop on our site, allow us to improve our site or the way we provide our service to customers, or are used to provide you with information or offers from us or third parties that may be of interest to you.

How to Disable Cookies

You can accept or decline cookies at any time by accessing the preference panels from your browser's main menu (usually found under 'Edit', 'Tools' or 'Options'). However, if you choose to remove cookies elements of the site may not work properly or your use of the site may be impaired.

Why Cookies improve your browsing experience

In order to help us improve our customer service to you we also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access our site. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next. We may also collect data on your visit to our website, based on your browsing activities.

This information may include the pages you visit and products viewed or purchased. This helps us to improve and develop our offers and to provide you with better products and services tailored to your individual interests and needs.

PLEASE NOTE: if you choose to proceed without declining any non-essential cookies, then your use will constitute implied consent to the non-essential cookies that are set.