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Your Military & Government travel solutions partners

CWTSatoTravel

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Please choose your government branch or enter your agency, organization, unit number or duty station name in the form field below. We will direct your inquiry to the correct travel office page for further action.

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Our mission.

We serve the world’s most important customer, and we do it better than anyone else. We make your mission our own, and deliver a travel program that engages your employees, empowers them to be more productive, and helps them navigate the unique complexities of government travel.

Whether you’re traveling for work, reporting for duty, heading home from a long trip or tour, or you and your family are taking a well-earned vacation, we’re here to make your journey as smooth as possible.

NEW: Chat with Us!

Chat with a representative to cancel a trip and/or request a copy of your invoice. You can also arrange car rentals, request an early ticket, check a ticket status, request or see the status of a refund, and resolve CTO issues. You can also notify an agent of credit card issues such as new cards, expirations, or limit changes.

Your time is valuable. Make the most of it by minimizing time spent on the phone  and managing your travel plans.

Chat with Us

Here is a glimpse of what CWTSatoTravel has to offer:

E2 Solutions

Track and maintain your agency's travel expenses, get or approve travel authorizations, and manage your department’s travel, all in one place. 

CWTSato To Go

Keep all your travel information in one place, on your smartphone, with our travel app. Available to all CWTSatoTravel clients. 

CWTSato Hotel Program

Get the best negotiated rates and amenities wherever you travel.

SEE ALL SERVICES

Travel Alerts & Warnings

• Fri, 29 Mar 2024 Rwanda - Level 1 Exercise Normal Precautions
• Thu, 14 Mar 2024 Moldova - Level 2 Exercise Increased Caution
• Fri, 08 Mar 2024 Ecuador - Level 2 Exercise Increased Caution
• Fri, 08 Mar 2024 Kyrgyzstan - Level 1 Exercise Normal Precautions
• View all state department travel warnings
• View all international SOS travel alerts and warnings

Stay up to date with the latest travel news and government regulation updates. Discover how you can travel smarter and save money.

Department of Defense

Civilian government agencies.

• Cancel Reservations
• Car Rentals
• Credit card has been activated
• Credit limit has been increased
• Early ticket request/Ticket status
• Invoice Request
• Refund Request/Status of Refund
• Submit back to DTS
• Update credit card expiration date

CHAT WITH US

• Request ticket status

NOTE: To make or modify your flight reservations contact your local office.

All Other Inquiries

Please use our Travel Office Locator to contact the travel counselors best equipped to answer your inquiry

Contact Your Office

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CWTSatoVacations, CWTSatoTravel’s full service leisure travel division, has become a trusted name in vacation planning for military and government personnel. With more than 70 years of experience serving active duty, retirees and military families, CWT Travel Advisors help you book the escape that’s perfect for you. Why take any trip, when you can take a vacation that’s tailored specifically to you?

CWT Travel Advisors work tirelessly to provide you with the best travel experiences. We’ve cultivated relationships with leading travel suppliers across the globe, which means you have access to our exclusive partnerships and perks – so you can get the most out of every moment of your trip. With CWTSatoVacations, your world starts here.

CWTSatoTravel, the U.S. military and government division of CWT, is the nation's leading provider of travel management and fulfillment services to the U.S. government.

You can reach a CWT Travel Advisor Monday through Friday, 8:00am - 5:00pm CT at 877-698-2554 or email at [email protected] .

Why Choose CWTSatoVacations

CWT Travel Advisors ensure you take advantage of military benefits, savings, upgrades and special amenities on a wide selection of vacation packages, cruises and tours which are continually updated to reflect the best travel values available anywhere.

For your peace of mind, you will know that your vacation is being provided by one of the leading travel suppliers in the industry. CWT Travel Advisors are there for you before, during and after your vacation.

Book your vacation with CWTSatoVacations now.

Enjoy VIP recognition at fine hotels with room upgrades and meal inclusions, perks on cruises and tours, as well as privileged access to prestigious events around the world. Exclusively available to you when you book with CWTSatoVacations.

Take advantage of these benefits by calling your CWT Travel Advisor today:

• Ensemble Cruise Program: CWTSatoVacations provides you access to complimentary cruise benefits, exclusive shore excursions, land packages, private social events and cocktail parties on hundreds of select cruise departures per year.
• Daily breakfast for up to two guests
• Upgrade on arrival (subject to availability)
• Complimentary Wi-Fi
• A complimentary amenity valued up to $100 which can include a spa, dining or resort credit.
• Ensemble Confidence: Knowing you have an Ensemble-affiliated travel professional on your side, you can rest easy knowing your personal preferences are reflected in every aspect of each vacation experience designed especially for you. Every aspect is handled for you including air, ground transfers, excursions, sightseeing and travel insurance, and someone is available to assist you during and after your trip should a need arise.
• Range: The award-winning online travel magazine, where Your Journey Begins With Us.

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DOD/Military Official Travel

Civilian Government Agency Travel

Itinerary/Invoice Request

Family and Friends Graduation Program

• Planning Tools
• Travel Insurance
• Offers & Deals
• Build Your Own

Your world of possibilities awaits, and we can take you there.

Customer experience.

At CWTSatoVacations, our mission is to provide our travelers with excellent service. Please let us know how we're doing.

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CWTSatoTravel Europe Vacations Fulfillment Center

Cwtsatotravel — grafenwoehr, cwtsatotravel — kaiserslautern, cwtsatotravel — stuttgart, cwtsatotravel — wiesbaden.

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Q: Which trips can be cancelled via My Trips?

Hotel bookings that were made via myCWT can be cancelled via My Trips.The cancellation button should be displayed within each hotel item.  In the event the cancellation button does not appear within the hotel booking or is greyed out, it could be due to several reasons:

The hotel booking was done offline either by a CWT travel counselor or via an OBT and a PNR was created. In this case, we suggest cancelling the booking either by phone with a CWT travel counselor or through the OBT. 

Flight bookings can also be cancelled via My Trips within myCWT mobile * (not web). Bookings can be cancelled before or after the ticket has been issued, regardless of the booking channel (myCWT, OBT or via your CWT travel counselor).The ‘cancel reservation’ button appears at the bottom of the flight screen. Please refer to the bottom of this article for step by step instructions.

The below types of flight bookings cannot be cancelled on myCWT mobile.They should be cancelled in the same manner they were booked as a cancellation button will not be displayed within the trip.

Flight(s) + any other product in the same booking (hotel, car or rail)

Rail tickets

 Flights of low cost carriers

Car reservations

Note, there is a distinction between cancelling and deleting a trip within the Online Itinerary. Deleting the trip will remove the booked items from the itinerary view, however, bookings will remain valid. Note this is only possible via the mobile app. Once deleting the item/trip, it will not be visible in the web view. ​

* Not applicable in Latin America or Asia Pacific.

Q: How long after cancellation of the trip is it still visible under “My Trips”? 

A : The cancellation should take place in a matter of moments, however, if 24 hours later the trip still appears, it is recommended to cancel again. 

Q: I have several upcoming trips already booked, however I cannot see them.

A : Trips that were booked directly through myCWT should appear in the itinerary right away. 

If you have booked a trip and it does not appear within the itinerary, this may occur only when booking offline either via a CWT travel agent or using an OBT. Along booking through that channel, connection issues may occur which will prevent the PNR from being sent to our server and will result in not displaying the trip in the itinerary. 

Before making another booking, please refresh the page and wait a few minutes. If you receive an email itinerary confirmation, the first booking was successful. 

Q: Is there a difference between PNR cancellation and Email confirmations that are sent to [email protected] ?

A : As opposed to PNR generated trips, email confirmations that are sent to [email protected] cannot be cancelled as most email formats do not contain enough data for our servers to understand there was a cancellation.

** Please note:  

If the trip combines both PNRs and email confirmations, deleting the trip would not suffice as the PNR generated bookings will still be valid. Before deleting the trip manually, it is necessary to cancel the PNR generated items in the same way they were booked, whether it is through the application or offline via CWT travel counselor or OBT. 

Q: In which scenario will the cancelled trip still be visible under “My Trips”?

A: A cancelled trip should not be displayed within “My Trips”. In the event that it does, it may occur due to a synchronization issue between databases that caused the cancellation to fall through, therefor trip still appears in the itinerary. In this case we suggest trying to cancel again or contact your respective CWT technical assistance team.

Q: How can I be sure that the booking via Hotel Express was actually made if I have not received the email confirmation? 

A: If a booking had been made, however a confirmation email was not received and the trip is not displayed within “My Trips”, the booking may have not been completed. 

This could be due to synchronization issues. in the event this scenario should occur, please contact your respective CWT technical assistance team.

Please note that if another booking attempt had been made within the same hotel booking flow, an error message will be displayed explaining a booking had already been made. 

Q: How do I cancel a hotel booking via “My Trips”?

A :  In order to cancel the hotel booking via myCWT web, follow these instructions:

Go into “My Trips” and choose the trip you wish to cancel.

Click on the hotel item, then on “More details” to open the card. 

Click on the bottom right on “Cancel reservation”.

You will be asked to check your cancellation policy before cancelling entirely.

Q: How do I cancel a flight booking via “My Trips”?

A : In order to cancel a flight booking via myCWT mobile, follow these instructions: ​

SATOVACATIONS

your world of possibilities

Make your getaway special

SatoVacations is the full-service leisure travel division of CWTSatoTravel. We’ll book your vacation with the same efficiency and superior service you’ve come to expect from the nation’s leading provider of travel management and fulfillment services to the U.S. Military and Government.

SatoVacations seeks out the best value and finds solutions to your travel needs. We want you and your family to have that much-needed time together to relax and enjoy.

Start Your Trip

Get the most out of your vacation budget

With more than 70 years of experience serving active duty and retired military families and government employees, we know how to help you get the most out of your vacation budget. Plus, we will make sure you take the advantage of any military benefits and savings available for your trip.

Best of all, your SatoVacations Advisor handles every detail of your vacation, from the day you make the first call to the day you arrive home, rested and refreshed.

Begin your leisure trip here with SatoVacations                   START TRIP