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How to Cancel Your Travelers Auto Insurance Policy in 6 Easy Steps (2024)

You can technically cancel your policy at any time, but travelers may charge you a fee if you cancel before your renewal date..

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Updated April 17, 2024

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Table of contents

• Ways to cancel
• Cancellation policy
• Travelers compared

Table of contents Compare quotes

Founded in 1864, Minnesota-based Travelers Group is the eighth-largest auto insurance company in the U.S. [1] If you have a Travelers auto policy but are no longer satisfied with it, don’t worry. As a policyholder, you have the right to cancel and move on to a different car insurance provider.

Perhaps you found a cheaper premium with a different company. Or, you want to lock in a bundling discount with your homeowners insurance company. No matter why you decide to switch, comparing car insurance quotes from multiple insurers can help you find an affordable policy that meets your needs.

In certain circumstances, Travelers may charge you a cancellation fee. 

In addition to car insurance, Travelers also sells home, renters, condo, and landlord insurance.

It’s important to secure a new car insurance plan before you leave Travelers.

Ways to cancel your Travelers car insurance policy

You have multiple options for canceling your Travelers policy. 

Call 800-842-5075. Be sure to have your policy number on hand. You’ll need to let the customer service representative know the effective date of cancellation.

Send a letter to Travelers, P.O. Box 5600, Hartford, CT 06102. Be sure to include your full name, address, policy number, and effective cancellation date in the letter. Allow a few weeks for processing if you choose the mail route.

Travelers has thousands of agents and offices across the country. You can cancel in person at your local agency. Travelers provides a handy location search tool to help you find an agent in your area.

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Travelers cancellation policy

You can cancel any car insurance policy at any time, although most states require you to have continuous liability coverage. In most cases, insurers won’t charge you a fee for canceling your policy. However, if you cancel your policy very early in the term, Travelers might charge you a cancellation fee.

It’s a good idea to contact a Travelers agent or the customer service number (800-842-5075) for more information on the company’s termination policy and whether you’ll be responsible for any fees. And, if you prepaid your policy in full, you’ll want to ask how to receive a refund.

Travelers quotes vs. competitors

Before cancelling your car insurance with Travelers, be sure to compare rates from other companies to find the best rates and coverage available to you. The following table provides some insight into how Travelers' quotes stack up against some national competitors.

Step 1: Look up the renewal date

First check your policy’s renewal date. This is based on when your auto insurance went into effect and your policy term. Most policies renew every six or 12 months. 

You can look for your renewal date on your printed or digital Travelers insurance ID card or your policy’s declarations page . Another option is to log in to your online account or contact an agent.

Your renewal date is critical. You’ll want your new policy to take effect the day after your current policy ends, so you can avoid a lapse in coverage. 

Driving without car insurance is illegal in 49 states and Washington, D.C. Plus, maintaining coverage will help you to avoid serious financial consequences in the event of a car accident .

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Step 2: compare car insurance quotes.

Many companies provide car insurance.  Since each insurer offers its own unique coverage options, deductibles, discounts , and premiums, it’s essential to shop around for a new policy.

Car insurance comparison websites can make the process of shopping easier by showing you real-time quotes from multiple top insurers. Some sites can even help you purchase a policy online, or put you in touch with a licensed agent.

Estimate your insurance costs

Select discounts that apply to you, credit score, are you insured, your estimated deal.

*Estimate based on a market average of rates provided to other users like you.

I’m a good driver

I’m a homeowner

I’m married

I have multiple cars

Step 3: Think about why you’re leaving Travelers

While Travelers auto insurance has its pros, like various coverage options and the chance to work with an agent, it’s not perfect. It’s earned below-average customer satisfaction ratings and has an outdated mobile app. Before you terminate your Travelers policy, think about why you’re doing so.

It might be because of the bad customer service or the poorly designed app. Or you may want to leave because you’ve scored a great bundling discount with the company you use for home insurance , renters insurance , or life insurance. Or perhaps you found much lower auto insurance premiums elsewhere.

You don’t have to inform Travelers of your reasoning for leaving if you don’t want to, even though your agent will likely ask. However, if you hone in on it, you can simplify your search for a new car insurance policy because you’ll know exactly what to look for in a new provider.

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Step 4: secure a new policy.

Don’t cancel your Travelers car insurance until you’ve locked in a new policy with a different insurance company. If you do terminate before you have a new plan in place, you may put yourself at risk, as it’s illegal to drive without car insurance in every state except for New Hampshire.

Also, if you cause an accident that results in property damage and injuries, you’ll be responsible for all the other party’s damages and medical costs. With a new car insurance policy, you can avoid these situations and gain the peace of mind that comes with being an insured driver.

Step 5: Cancel your Travelers policy

Once you’ve bought a new car insurance policy, it’s time to terminate your current one. Before you go through the process and cancel your Traveler’s auto insurance, however, make sure you have the following information on hand:

Your first and last name

Your policy number

Details on your new plan and its effective date

The easiest way to terminate your policy is via phone. Simply call Travelers customer service at 1 (800) 842-5075, and a representative will help you out. Another option is to meet with a Travelers insurance agent in person or send a letter in the mail to this address: Travelers, PO Box 5600, Hartford, CT 06102. Allow a few weeks for processing if you choose the mail route [2] .

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Step 6: follow up on your refund.

Depending on how you paid for your Travelers car insurance and when you cancel it, you may qualify for a refund for the unused portion of your premium. When you go through the termination process, make sure you ask the customer service representative or agent whether you’ll receive a refund.

If Travelers does owe you a refund, find out how the company will distribute it. They might send a check in the mail or deposit the correct amount to your account. Don’t hesitate to reach out for a status update if you don’t receive your refund within a few weeks of canceling.

Rates start as low as $20/mo. for liability coverage

Travelers cancellation FAQs

When you cancel a car insurance policy, it’s important to line up new coverage immediately to avoid a lapse in coverage. Here are answers to some commonly asked questions about canceling a car insurance policy.

Does Travelers charge a cancellation fee?

Whether you’ll be on the hook for a cancellation fee will depend on when you terminate your Travelers plan. In most cases, however, you won’t have to pay a fee. Travelers may even owe you a refund for the unused portion of your policy. Feel free to double-check with a customer service representative or agent.

Where can I find new car insurance after I’ve canceled my Travelers policy?

The best way to find a new car insurance provider is through an online quote-comparison tool . All you have to do is answer a few basic questions. You’ll receive personalized quotes in minutes for free. No matter how you look for new coverage, enroll in it before you cancel to avoid a gap in coverage and the consequences that come with it.

Can I cancel Travelers auto insurance online?

You can use your online account to manage your existing Travelers car insurance policy. But the auto insurance company does not allow you to cancel online at this time. You may call customer service, meet with a Travelers agent in person at a nearby location, or send a letter in the mail. The fastest way to cancel is to call customer service.

Is it possible to pause a Travelers car insurance policy?

It would be convenient to be able to pause a month or two of your Travelers car insurance plan. Unfortunately, however, this is not an option. You’re responsible for paying your premiums or canceling your policy. Keep in mind that if you fail to make your payments, Travelers might cancel your plan on their own.

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Anna Baluch is a Cleveland-based personal finance and insurance expert. With an MBA from Roosevelt University, she enjoys writing educational content that helps people make smart financial decisions. Her work can be seen across the internet on many publications, including Freedom Debt Relief, Credit Karma, RateGenius, and the Balance. Connect with Anna on LinkedIn .

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Travelers Car Insurance Review

Claim filing available online and using the mobile app

Offers new car replacement insurance

Has roadside assistance coverage and gap insurance

Location may impact discounts you can access

Rideshare coverage isn’t available in all states

Why Trust U.S. News

Our ratings are unbiased. We follow strict editorial guidelines, maintain a separate business team, and have a transparent methodology.

Table of Contents

About Travelers Car Insurance

Who should get travelers car insurance.

• Insurance Coverages

Key Takeaways

• Travelers has a variety of optional coverages for customizing a policy.
• There are many potential discounts, but some aren’t available in all states.

Travelers offers customizable car insurance that enables drivers to tailor a policy to their needs. There are a number of optional coverages you might not find with some other insurers, like roadside assistance, gap insurance, and limited ridesharing coverage. Plus, there are conveniences like online claim filing and policy management. Claim filing and other tasks can also be carried out in the company’s mobile app.

There are also extensive opportunities to save with discounts, like a multipolicy discount (the company also sells other insurance products, such as homeowners and renters) and a safe driver discount. Keep in mind that where you live may impact which discounts are available.

The best way to understand how much an auto policy from Travelers will cost is to get a quote, which can be done on the company’s website or by phone. It’s always a good idea to compare quotes from multiple companies to be sure you’re getting a competitive rate.

Travelers car insurance can provide a wide array of coverages and potential discounts . It may appeal to drivers looking for options to customize a policy. Travelers also sells multiple other types of insurance, which could be convenient for policyholders who want to meet a range of insurance needs with one company. It may also create another way to save, by bundling auto insurance with other kinds of coverage.

What Does Travelers Car Insurance Cover?

Travelers offers a range of standard coverages, including:

This includes both bodily injury and property damage liability coverage in the event you’re found to be at fault in an accident.

This pays for repairs to your vehicle if you collide with another car or a stationary object, or if your vehicle rolls over.

Comprehensive

This covers non-collision damages to your car, such as those from vandalism, weather, or a falling object.

Uninsured/underinsured motorist

This applies if you’re in an accident where the other driver does not have insurance, or doesn’t have adequate coverage. It pays for resulting damages and medical costs.

Personal injury protection (PIP)

Also called no-fault insurance, this pays medical expenses for you and your passengers if you’re in an accident, regardless of fault. It can also cover lost wages and some other costs.

Medical payments (MedPay)

This covers both you and your passengers if there are injuries following an accident, regardless of who’s at fault.

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Additional Options Offered by Travelers Car Insurance

You can also add a number of optional coverages. Just keep in mind that these will generally cost you extra.

Loan/lease gap insurance

If your car is financed or leased, this can pay the difference between the actual cash value of the car and the unpaid loan or lease balance if your car is totaled.

Roadside assistance

If you’re left stranded due to something like a dead battery, roadside assistance coverage can help.

Accident forgiveness

This feature falls under the Travelers’ Responsible Driver Plan, and would forgive one accident within a specific period of time. (Not available in all states.)

Rental coverage

If your vehicle is damaged by a covered accident and cannot be driven for more than 24 hours, this would provide rental car reimbursement.

New car replacement

If your new car is totaled within the first five years of ownership, this would pay to replace it with a new car of the same make and model.

Ridesharing (limited)

If you use ridesharing to earn money, this would provide limited coverage for that. (Not available in all states.)

Car Insurance Discounts Offered by Travelers 

Travelers offers many possible discounts, however they may be limited depending on where you live. Discounts that may be available include:

Multipolicy

Safe driver, continuous insurance, eft, pay-in-full, and good payer, home ownership, hybrid/electric car insurance, good student, student away at school, driver training, how to buy car insurance from travelers .

If you’re interested in a car insurance policy with Travelers, you can start by getting an online quote or contacting the company by phone. You can also use the insurer’s online agent locator to check for agents near you.

Is Travelers Good Car Insurance?

Travelers offers a bevy of potential discounts, though they aren’t available in all states. And it has many optional coverages you won’t find with some other insurers, which can allow for policy customization. This includes gap insurance and new car replacement coverage. Bundling opportunities are also available. As with any insurer, the best way to determine whether Travelers is right for you is to get a quote and compare costs and coverages with other carriers.

Other Insurance Offered by Travelers 

Travelers also offers other types of insurance, including:

• Wedding and event
• Valuable items
• Boat and yacht

Travelers’ customer service can be contacted by phone at 800-842-5075. The company can also be contacted by email through its website.

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