natwest travel insurance membership

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To apply, you must be 18+ and a Jersey, Guernsey, Gibraltar or Isle of Man resident.

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The key features of our Gold account

Travel insurance in detail.

One of the primary Gold benefits is the travel insurance. The built in travel insurance offers comprehensive cover when travelling and includes winter sports cover.

If you experience difficulties while abroad, you can rest easy with the 24/7 emergency medical assistance. Wherever you are in the world, one simple phone call will provide you with instant help and support, day or night.

• Family cover includes you and your partner, plus any dependent children under age 18 at the start of the journey, (under 23 if they’re in full-time education). 
• Children must be living at the home address (or with the other parent), and be neither married or in a civil partnership.
• Your partner is the person you, the account holder, lives with at the same home address in a relationship, whether married or cohabiting.

Travel Insurance Guide

For more information on how coronavirus (COVID-19) affects your Gold account travel insurance, please review our  frequently asked questions .

Emergency medical assistance and claims

If you are injured or ill while you are away, please contact us on:

Contact number until 16th July 2024

020 8763 3040

Call +44 (0) 20 8763 3040 from abroad

Using Relay UK? Call 18001 020 8763 3040

Contact number from 17th July 2024

020 3433 3988

Call +44 (0) 20 3433 3988 from abroad

Using Relay UK? Call 18001 020 3433 3988

email:  [email protected]

Lines are open 24 hours a day, 365 days a year. Calls may be recorded.

Non-emergency claims

For non-emergency claims, please contact us on:

023 9267 6060

Call +44 (0) 23 9267 6060 from abroad

Using Relay UK? Call 18001 023 9267 6060

email: [email protected]

Lines are open 9am to 5pm, Monday to Friday. Calls may be recorded.

Only available to Gold account customers. Gold travel insurance is underwritten by AWP P&C SA and administered in the UK by Allianz Global Assistance.

Concierge service

What the concierge service offers.

NatWest International has teamed up with Ten, a leading lifestyle management company to bring Gold account customers a 24/7 concierge service.

Our members enjoy a whole host of exclusive dining, travel, entertainment and retail benefits that have been negotiated with world-leading brands by our team of specialists.

• Unlimited dining, travel and ticket requests
• Savings on flights departing from the UK with Ten’s partnered airlines including various long-haul destination flights with British Airways.
• 20% off Priority Pass membership with access to more than 450 airport lounges.
• Discounts on Virgin Experience days with over 1,200 experiences to choose from.
• Access to the experts at Ten concierge

How to get started with Ten  

Email Ten concierge:   [email protected]

When emailing Ten concierge, please remember to include your full name and details of how they can help you.

Call our Membership Services:  +44 (0) 2392 676060

Lines open Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

If you’re calling outside of these hours, please call 0207 479 3447 .

Private Motor Excess Insurance

The insurance works alongside your existing car insurance. It covers the cost of your excess if you have to make an ‘at fault’ claim where the damage to your vehicle is greater than your excess limit. Should you need to make a claim on your car insurance, you pay your excess as normal and then claim it back. Cover is available for persons who own and insure their private motor vehicle. £3,000 is the limit under the policy.

To notify the Insurer of a claim:

Policy Number: NWI - PME

Membership Services:  02392 676060 Monday to Friday 9:00am – 5:00pm

email:  [email protected]

You must give all information or help that you are asked for. Further details of how to claim are included in the policy document.

Car Rental Loss Damage Waiver Insurance

£50,000 (or equivalent in local currency incurred as a result of damage, fire, vandalism, theft of use of the rental vehicle. £20 per day (up to a maximum of £200) if the Car rental is cancelled or cut short on the advice of a physician. £200 to pay for drop-off charges incurred through the car rental station following an accident or illness. £50 for calling out a locksmith if a named beneficiary unintentionally locks their keys in the rental vehicle.

Policy Number: NWI - LDW

Membership Services:  02392 676060 Monday to Friday 9:00am – 5:00pm

This insurance provides cover for rental periods of up to 31 days. Cover is available for persons aged 21 to 84, at the time when the car rental booking is made.

Only available to Gold account customers. Private Motor Excess Insurance & Car Rental Loss Damage Waiver Insurance provided by AWP P&C SA and administered in the UK by Allianz Global Assistance.

Upgrade in 3 easy steps

Read our important information, complete the account conversion form, drop your completed form into a branch, please review our important information.

The document below gives you all the detail on our account terms.

Important information about Gold account insurance and features

• Insurance product information (PDF, 211 KB)
• Introduction to Ten Concierge (PDF, 429 KB)
• Key information about Gold travel insurance (PDF, 58 KB)
• Private excess motor insurance & car rental loss damage waiver guide (PDF, 188 KB)
• What you need to know about the insurance cover (PDF, 56 KB)
• Travel insurance guide (PDF, 303 KB)

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NatWest teams up with Allianz Partners to bolster travel insurance offering

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’We look forward to delivering peace of mind to NatWest Group’s customers,’ says chief sales and distribution officer

NatWest Group has appointed Allianz Partners to provide travel insurance to customers holding packaged bank accounts, a statement released today (18 January 2024) said.

Read:  Surge in cruise passengers claiming for missed port incidents

Read:  Blink Parametric rolls out flight disruption solution to travel insurance brand

Not subscribed?  Become a subscriber and access our premium content

Explore more  travel insurance-related content here  or discover other  news stories here

The deal will see the insurer leverage its digital offering to provide the bank’s customers with access to a range of online services.

It will do this through the Allianz Assistance hub, which will be integrated with the bank’s online banking app.

The hub will allow customers to manage their cover, purchase additional policies, seek assistance and track claims.

”Our digital innovation, combined with the human touch, has enabled us to broaden our share of the UK travel insurance market and this collaboration exemplifies our customer focus and commitment to provide exceptional insurance products and services, embedded within our business partners’ products,” Marcus Latchford, chief sales and distribution officer of Allianz Partners UK and Ireland, said.

“We look forward to delivering peace of mind to NatWest Group’s customers.”

The deal came following Allianz Partners’ partnerships with Coutts, RBS International and Isle of Man Bank.

Read:  Staysure Group appoints new chief executive

Read:  Personalised cover key for UK travel insurance customers – Cover Genius

The new partnership spans NatWest Group’s wider family of banking brands including NatWest, Royal Bank of Scotland and Ulster Bank.

Customers will have access to Allianz Partner’s travel insurance from February 2024.

Barry Connolly, managing director of every day banking at NatWest, said: “Travel insurance is one of the benefits that our packaged account customers tell us they value the most.

“We’re really pleased to be working with a global, long-standing trusted partner to enhance the experience customers have when taking out the product and tracking their claims, giving them greater peace of mind .”

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HelloSafe » Travel Insurance » Reviews by Travel Insurance Companies » Natwest Travel Insurance

Natwest Travel Insurance Review and Quotes

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Information verified by   Adeline Harmant

Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.

Table of Contents

It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.

Are you aware of this and are here to know whether Natwest is the right company to go on holidays with?

In this definitive Natwest review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!

Is Natwest the best travel insurance for you?

Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.

At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into Natwest travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.

4,2 Safe overall rating for Natwest

Natwest travel insurance reviews by expert and consumers

To check if Natwest is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.

Find the best travel insurance in just a few seconds!

What does Natwest travel insurance cover?

Natwest travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.

NatWest's Travel Insurance Policies are available for individuals, couples and families.

Natwest single-trip and annual multi-trip travel insurances

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Natwest:

Natwest winter sports travel insurancet

The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.

Winter Sports Cover is available as standard and it comes with the following benefits:

• Up to £400 ski equipment cover
• Up to £250 ski pack cover.

What are the other travel insurance options available at Natwest?

Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call Natwest before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.

How much is Natwest travel insurance?

You'll find below indicative quotes per level of cover at Natwest:

It is, however, quite difficult to give precise price ranges as Natwest travel insurance policy quotes will depend on a range of factors such as:

• Your age at the time of travelling
• The length of your stay
• Your trip destination (Europe, North America, Worldwide)
• The period you wish to be covered for (single trip, annual multi-trip, extension)
• If you need specific insurance (cruise, ski, backpackers, gadget cover)
• Your medical condition before travelling
• Who is travelling with you (on your own, as a couple, as a family).

Can I get travel insurance discounts or promo codes at Natwest?

There are no discounts mentioned on the website.

Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at Natwest.

What else should I know about Natwest travel insurance?

What are the general exclusions at natwest travel insurance.

To be eligible for the travel insurance policy at NatWest:

• You have to have a valid bank account with them
• You have to be under the age of 70 years unless you buy an age extension
• You must be transparent about any pre-existing medical conditions
• You must have already planned on a return date from your trip.

How do I get travel insurance quote from Natwest?

Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If Natwest is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.

Good to know

Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.

How do I log in to Natwest website?

Through the customer portal, you can view every benefit that comes with your account. You can log in to your account through this log in page

How to claim at Natwest travel insurance?

There are 2 ways to make a claim and that is either online or through a phone call.

How do I contact Natwest travel insurance?

Natwest contact phone numbers, natwest other contact details, how to cancel your annual natwest travel insurance policy.

You will find below main information to cancel your travel insurance policy at Natwest:

Our opinion on Natwest travel insurance

NatWest is a bank that offers travel insurance policies that come along with their current accounts. The insurance policies are available across 3 levels based on the account types: Silver, Platinum and Black. The company's travel insurance policies are underwritten by U K Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the FCA and the Prudential Regulation Authority.

The travel insurance covers available are Annual Multi Trip with up to 31 days for Silver and Platinum accounts and up to 90 days for Black accounts. The insurance covers come as standard when you open the current accounts therefore, there are no additional premiums to pay for unless you opt for an optional additional cover.

Aside from the travel insurance cover, depending on the type of bank account, you're also covered for the following: mobile phone insurance, free debit card purchases abroad, UK and European breakdown cover, access to over 1000 airport lounges, and 24/7 concierge services.

We would only recommend you consider Natwest if you're actually looking to open a current account that comes with travel insurance cover.

Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications. In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms. As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.

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Travel Insurance

Medical travel insurance, seniors travel insurance, europe travel insurance, worldwide travel insurance, coronavirus travel insurance, insureandgo.

• Unlimited medical emergency expenses¹
• Up to £10K cancellation cover
• 24/7 emergency medical helpline

Covered 27 million+ travellers

Trusted for 20+ years

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Compare InsureandGo with NatWest travel insurance

We might not be  NatWest  but, if you’re looking for travel insurance, we still think we can help you.

We’ve tried to make holiday insurance sound exciting in the past but it doesn’t work. So now, we just focus on making it as quick and as simple to get covered.

And because we’ve specialised in providing  travel insurance  for over 10 years, the cover you’ll get is comprehensive and you can rest assured that we know what we’re doing. Get covered now so you can get back to thinking about your holiday!

• Unlimited emergency medical expenses available on Black level policies.
• InsureandGo’s Gold achieved a Which? Best Buy.

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Natwest travel insurance: protecting you and your travels.

Travel insurance is necessary when you are planning a trip abroad. It provides you protection against unforeseen scenarios and losses you might suffer on a trip and give you the financial means to deal with it. If you are looking for reliable, comprehensive and affordable travel insurance, then NatWest Travel Insurance is a popular option. In this blog, we’ll cover what NatWest Travel Insurance, what coverages and policies it provides, and most importantly, if it’s the right travel insurance provider for you. 

What is NatWest travel insurance?

NatWest Travel Insurance is a product offered by NatWest, a popular UK-based bank that offers a variety of financial services to customers. Like most leading travel insurance, NatWest travel insurance is designed to protect policyholders against unexpected events that might occur during a trip or a holiday. 

Travel insurance by NatWest can be bought as a part of their packaged bank account. The company offers a range of covers, including single-trip, annual multi-trip, backpacker, and winter sports. Read on to find out about these covers in detail and how you can get NatWest travel insurance as a part of their packaged bank account. 

Covers offered by NatWest travel insurance

NatWest offers a range of travel insurance covers to suit the diverse travel needs and budgets of its customers. Here are the main types of coverages that you can avail from NatWest: 

NatWest Single-Trip Travel Insurance

NatWest’s Single-Trip Travel Insurance is for those who travel less and far in between. The policy covers a single trip, usually up to 90 days in duration. The policy covers medical expenses, cancellation, personal liability, baggage loss, and travel delays. 

NatWest Annual Multi-Trip Insurance

NatWest’s Annual Multi-Trip Insurance is for those who frequently travel throughout the year. This is a cost-effective way of securing your travels, where you buy a collective plan instead of paying for each trip separately. This policy covers an unlimited number of trips during the year. Your trip duration can be up to 31-45 days at the maximum, depending on the policy you choose. 

NatWest Backpacker Travel Insurance

If you are taking a gap year or want to travel for an extended period of time, then this cover will be the right choice for you. Whether you are taking a gap year or on a mission to travel around the world, NatWest will tailor the policy to your needs. The policy cover trips for up to 18 months, where you can avail protection against medical emergencies, trip cancellations and personal liability. 

NatWest Winter Sports Travel Insurance

Winter sports like skiing and snowboarding are popular amongst travellers. They are not only exhilarating but also bring you one of a kind experience. If you are planning on participating in this excitement on your next trip, then NatWest’s Winter Sports Travel Insurance is meant for you. This policy offers you additional coverage for winter sports equipment, ski passes and piste closure.

NatWest Bank Accounts for travel insurance

NatWest offers three types of bank accounts: Silver, Platinum and black. Each of these accounts comes with travel insurance coverage as well as additional benefits such as mobile insurance, car breakdown coverage and airport lounge access. Find the details of the travel insurance cover under each account below. 

1. NatWest Silver Travel Insurance

The NatWest Silver account comes with Silver travel insurance which provides cover for the usual, including cancellation or cutting off your trip earlier than planned and medical emergencies and treatment. For medical expenses, you can get up to £10 million in cover, and for cancellations and curtailment, you can get up to £5,000. You can also avail of additional benefits for an added cost like baggage loss or travel delay.

As we mentioned earlier, you can also get a mobile phone cover of up to £1,500 for repair or replacement. Another cover that the NatWest Silver account provides is the car breakdown cover that includes roadside assistance and recovery in the UK & Europe. 

2. NatWest Platinum Travel Insurance

The NatWest Platinum account comes with Platinum travel insurance but with higher levels of coverage for medical expenses, cancellations and curtailments. The policy includes up to £10 million for medical expenses and £10,000 for cancellations. The policy also includes a cover of up to £2 million for personal liability and £50,000 for personal accidents. 

Coming to mobile insurance, which covers loss, theft or accidental damage, you can avail of up to £2,000. Like the Silver account, you will receive car breakdown cover and additional lifestyle benefits like discounts on travel and entertainment. 

3. NatWest Black Travel Insurance

The NatWest Black account comes with Black travel insurance with the highest levels of coverage for medical expenses, cancellations and curtailments. The policy includes up to £15 million for medical expenses and £20,000 for cancellations. As for the cover for personal liability and personal accidents, you will get up to £2 million and £100,000, respectively. 

The mobile phone cover is also more in NatWest Black travel insurance, summing up to £2,500. As a standard, this policy, too, includes car breakdown cover along with other benefits like airport lounge access and discounts on travel and entertainment. 

NatWest is a premium travel insurance provider that offers comprehensive policies and covers, leaving no stone unturned. The level of coverage and benefit you receive will depend on which cover you have invested in. Before you sign up for any of their covers, make sure to read the fine print carefully so that you are not blindsided. For more information on travel insurance, visit Tripcoloumn. 

Do I need to register for travel insurance?

NatWest account owners don’t have to register for travel insurance as they are already covered. If you want to extend your cover to include pre-existing medical conditions, then connect with NatWest’s support team, as that might require some additional costings. 

Do I need to inform NatWest about my travel plans? 

No, you don’t have to inform NatWest about your travelling plans. If you have one of their bank accounts – Silver, Platinum, or Black, then you are already covered by your travel insurance. 

How can I make a claim?

To make a claim for your NatWest travel insurance, you can log in to Membership Services and complete the online form. This is where you can manage all your account details. You can also call the NatWest support team for further assistance. 

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Explore your Reward Silver benefits

You get a range of benefits including travel insurance, mobile phone insurance and much more

On this page

Access your Reward Silver benefits through Membership Services

What is membership services.

Membership Services is our online portal where you can read about each of your benefits, use your benefits and view your benefit usage history.

• Make a travel insurance claim.
• Answer medical screening questions.
• Register your mobile phone.
• Make a mobile phone claim.
• Get discounted cinema tickets.
• Find local tastecard restaurants.

We’ve gathered all the information for your Reward Silver benefits in one place.

Important documents.

We do our best to ensure everyone is aware of their account terms and conditions, please take some time to review, print and/or save a copy of these. 

• Silver Travel Insurance Policy (PDF, 461 KB)
• Silver Benefit Terms (PDF, 131 KB)
• Silver Fee Information Document (PDF, 1 MB)
• Your Current Account Terms (PDF, 1 MB)
• MyRewards Terms (PDF, 90 KB)

Features and benefits

• Travel benefits
• Protection benefits
• Lifestyle benefits

Travel benefits OpenClose

Travel insurance, european travel insurance .

• UK & European travel insurance that provides you with cover for up to 22 days per trip (including winter sports).
• Only you and any joint current account holders will be covered.
• Emergency medical expenses, cancellations, baggage and more.

Policy underwritten by AWP P&C SA and administered by AWP Assistance UK Ltd trading as Allianz Assistance.

Things to remember

• Your partner is the person you, the account holder, live with at the same home address in a relationship, whether married or cohabiting.
• If you or your joint account holder are aged 70 or over, you will need to contact us to pay for a £75 annual age extension upgrade for each person insured aged 70 or over for cover to apply.

Before you book or commence any travel

• To find out if you can extend your travel insurance to include cover for any new or existing medical conditions  please sign in and complete the online form .
• If you wish to discuss how your insurance works, you can call us: UK: 0345 601 5219 | Relay UK: 18001 0345 601 5219 | Monday to Friday, 8am-8pm | Saturday, 9am-5pm | Sunday and Bank Holidays, 10am-5pm.

Pre-existing medical conditions

• Pre-existing medical conditions won't be covered. You may have to pay extra for this cover or you may find that your condition cannot be covered. 
• If Allianz Assistance are unable to offer you an upgrade to extend the level of cover you need, or your upgrade insurance premium is higher than you expected because you have medical conditions, help could still be available.
• You may be able to obtain alternative travel insurance cover for pre-existing medical conditions by contacting one of the providers featured in the  MoneyHelper Directory  of specialist travel insurance providers for people with serious medical conditions. Do take time to study and compare the terms and conditions to ensure you have the cover you need. Telephone: 0800 138 7777 | Relay UK: 18001 0800 138 7777 | Monday to Friday, 8am-6pm | Saturday, Sunday and Bank Holidays, closed.

How to make a claim

• To make a travel insurance claim  please sign in and complete the form online .
• If you are injured or ill while you are away, call our Emergency Assistance Service: UK: 0345 601 5219 | Relay UK: 18001 0345 601 5219 | Overseas: +44 (0)20 8666 9275 | 24hrs a day, 365 days a year.

Full details on travel insurance

Fee-free debit card purchases abroad

• Use your debit card for purchases anywhere in the world without the worry of incurring extra charges or carrying around lots of cash.
• No non-sterling transaction fee when you make a payment using your Reward Platinum debit card outside the UK, or on any payment in a foreign currency.

Things to remember  

• Not valid for ATM withdrawals. Other local fees may apply.
• We explain the charges for this at  natwest.com/travel  along with tips for when you’re travelling abroad.

Full details on fee-free debit card purchases abroad

Protection benefits OpenClose

Mobile phone insurance.

• You're automatically covered but we recommend you  register your mobile phone  to make the claims process quicker.
• Worldwide cover for your mobile phone against loss, theft, accidental damage or breakdown (once your manufacturer's warranty has expired). Please note if you're outside the UK we won't repair or replace your phone until you return.
• 1 approved claim during any 12-month period. If this is a joint account, each account holder can make 1 approved claim.
• Standard accessories that are lost, stolen or damaged at the same time as your phone, are covered up to £250.

Policy underwritten by Aviva Insurance Limited.

• There’s a £100 excess for each approved claim when your phone is replaced.
• There’s a £50 excess for each approved claim when your phone is repaired if you take your phone to our repair agent or our repair agent comes to your location to repair your phone.
• There’s a £100 excess when you mail your phone to us to be repaired.
• Phones with a screen size of 7 inches or greater aren’t covered.
• Covers the phone you use on a daily basis. If your account is in joint names, cover is also provided for the phone the other account holder uses on a daily basis. There’s no cover for phones owned by your employer.

Make a claim  

• Claims are settled by repairing your phone, where possible. If we’re unable to repair your phone, or it’s been lost or stolen, we’ll arrange a repair or replacement asap, so long as you're in the UK.
• Claims should be reported as soon as possible when theft, loss, damage or breakdown is discovered.
• Replacement phones are refurbished handsets in 'as new' condition using genuine manufacturer parts. 
• Repairs use genuine manufacturer or manufacturer quality parts.
• If your phone has been lost or stolen, you must report it to your network provider as soon as reasonably practical after the event.
• If your phone has been stolen, you must report it to the police and request a crime reference number.
• We won't pay any claim where you do not provide the IMEI number or the IMEI number you provide is currently recorded as lost or stolen.

Log a claim

Alternatively you can call us on:

UK: 0345 601 5219 | Relay UK: 18001 0345 601 5219 | Monday to Friday, 8am-8pm | Saturday, 9am-6pm | Sunday, 10am-5pm | Bank Holidays will be opened during the same hours noted, excluding Christmas Day and New Year’s Day.

Full details on mobile phone insurance

Lifestyle benefits OpenClose

Cinema discount.

• Buy online through membership services and get great savings off the price of cinema tickets.
• Valid at over 250 UK cinemas including Vue, ODEON and Showcase.
• Great prices on cinema eCodes to redeem at one of many cinemas throughout the UK - any day, any time, any film.
• Prices depend on cinema chains and locations across the UK.
• You can buy up to 6 eCodes per booking, and book as many times as you want all year round.

Using your eCodes is easy  

1.  Sign in  and select Cinema discount benefit.

2. Choose your cinema chain.

3. Purchase your eCodes.

4. Choose the film, date, time and seat you want when you use your eCodes either on the cinema’s website or at the Box Office.

Sign in to Membership Services

Full details on cinema discount

• Exclusions on offers and available days may apply, check with participating restaurants.
• Where restaurants offer 50% off food or 25% off food and drinks they may limit the number of people; where restaurants offer 2 for 1 this does not include side dishes or extras.
• Remember to take your card or digital membership with you.
• Bookings must be made by the account holder and some restaurants may ask that you book in advance when using your tastecard.
• Digital memberships will be sent out to you via email or letter, close to the time your current membership expires. 
• You can request a plastic card or order a replacement tastecard for £15 (at your cost) by signing in to your  Membership Services .

Use your tastecard

Full details on tastecard

Rewards OpenClose

Earn rewards, how to earn rewards.

• Get £4 a month back in Rewards for 2 or more Direct Debits (2 of those Direct Debits needs to be at least £2 each).
• Get £1 a month back in Rewards with 1 mobile app log in.
• Earn at least 1% in Rewards by shopping at our partner retailers.

Redeem and exchange Rewards

How to exchange and redeem rewards.

• Redeem Rewards as cash which you can then transfer straight into your bank account or pay towards your NatWest credit card balance.
• Exchange your Rewards into money which is donated to one of our chosen charities.
• Trade up for eGift cards which you can use online or in store with our partner retailers.

How do I access MyRewards?

How to access myrewards.

You can see your MyRewards balance and exchange straight from the NatWest app with the touch of a button. There's no need to use a password. Simply tap the MyRewards tile then earn Rewards, exchange Rewards or view statement. 

Accessing MyRewards is easy

• On your mobile or tablet, open the camera and point your device at the QR code.
• A link will pop up, tap this, and you’ll be taken straight to MyRewards in your NatWest mobile banking app. 

Not able to scan the QR code? 

You can still get into MyRewards by:

• Using this  MyRewards link  to get into your app.
• Or you log in using  Online Banking  and use the MyReward section to access MyRewards.

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

You’ll be taken straight to MyRewards in your NatWest mobile banking app .

Don't have the app? 

Access MyRewards by logging in to  Online Banking  and click the MyReward section.

You’ll be taken straight to MyRewards in your  NatWest mobile banking app .

Change your bank account

It's quick and easy to change your current account, you'll keep your existing sort code and account number.

We have a range of accounts to choose from. The Select account  could be ideal if you want to keep things simple, or check out our packaged bank accounts if you're interested in receiving extra benefits and rewards. 

Specific account eligibility criteria and monthly fee may apply.

Frequently asked questions

How can i get a copy of my travel insurance policy.

You can download a copy of your policy using the link below.

If you would like a hard copy of the policy, call us on UK: 0345 601 5219 | Relay UK: 18001 0345 601 5219 | Monday to Friday, 8am-8pm | Saturday, 9am-5pm | Sunday, 10am-5pm.

Silver Travel Insurance Policy (PDF, 202 KB)

Do I need to let NatWest know that I am travelling?

No, you do not need to tell us that you are travelling in order to be covered by our travel insurance however register your travel details with NatWest at least 24 hours before your trip, and we'll do our best to ensure your holiday spending isn't affected at all.

Simply go to the app, tap on the account that your card is linked to, select 'Manage my card' and then select ‘Going Abroad’ to register your trip.

You can register one trip at a time. It can include up to seven countries and last 90 days. Register each country you are visiting. The marker will apply to all debit cards in your name. Joint account holders should register separately.

Get more information on  spending abroad  and how to minimise fees and charges.

Where can I find full information on my benefits?

You can access full information on your Reward Silver benefits through Membership Services.

Sign in/Register

Do my Rewards expire?

No, your Rewards won't expire. There is no time limit to exchange or trade up your Reward balance.

If you’ve traded up your Rewards for an eGift card, please check the ‘Your MyRewards Trade Up’ email containing your code for the expiry date.

I traded up my Rewards, but I've not received my eGift card/code?

Please check the following:

• Check we have the correct email address registered for you at MyRewards. This may be different from the one we have on our bank records. Log in to MyRewards then tap My Account > Your Personal Details to check.
• Check your spam folder.
• Some small and workplace email providers may block MyRewards emails. Please check the security settings on your email account, or update your email address to ensure you are able to receive MyRewards emails. 

After following the steps above, please contact us if you need us to resend your eGift card(s).

What do the different account balances mean?

The main change you will see is the balance that was previously called “Available balance” has changed into two separate parts:

• Balance including pending transactions – this is now the prominent balance you will see for your current account (and will be shown in bold).
• Arranged overdraft limit (if you have one).

What do my balances include?  

Balance including pending transactions  - this is the amount of your own money including any pending transactions outstanding. It doesn’t include cheques until they are cleared (for more detail on pending transactions and cheque clearing see below).

Overdraft Limit  - this is your arranged overdraft limit. If you do not have one, this will not show.

Overdraft Remaining  - this shows the remaining amount of your arranged overdraft, this will only be displayed if you are using your limit.

Account Balance  - this is how much money you have in your account before any pending transactions are processed and includes uncleared cheques paid in. This was previously called ‘Today’s balance’.

Switch to NatWest

The Current Account Switch Service will do all the work when it comes to switching, moving everything across from your old account to your new account all within 7 working days, including Direct Debits and standing orders. All you need to do is tell us the details of your old bank account and when you want the Switch to start.

We can not switch savings accounts or ISAs through this service. Any other products you have with your old bank will not be moved at the same time.

Current Account Switch Guarantee (PDF, 39KB)

A Guide to Switching Current Accounts (PDF, 3MB)

How does the Current Account Switch Service work?

Something else we can help you with?