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QBE Australia's comment on Travel Policy

As with many other insurers, QBE Australia's travel insurance policy is subject to terms and conditions and mental illness is listed as an exclusion under the Policy.

We understand the concerns being expressed over mental health illness and empathise with all Australians who suffer from mental health illnesses.

It's important to note that we do provide travel insurance to those suffering from a mental health illness, providing them with cover for those incidents travel insurance primarily exists to provide protection against, such as lost luggage, theft, accident resulting in injury and cancelled/missed flights.

Insurance relies on the insurer making an assessment of risk.

With a significant number of Australians suffering from mental health illnesses to some degree in any given year, to provide travel insurance cover for mental health illness would significantly increase the cost of travel insurance premiums for the whole community, not just those suffering from a mental illness, due to increased claims costs.

QBE sought an injunction in relation to this case, as we wanted to ensure a fair hearing for both parties. We confirmed to media we are very happy to comment after the hearing.

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QBE Travel Insurance

QBE Travel Insurance provides comprehensive coverage and extensive protection for you and your loved ones when traveling domestically or internationally. With the unknown risks that may arise during your trip, having QBE Travel Insurance can make your journey safer and give you peace of mind.

What is travel insurance?

Travel insurance is a type of coverage that protects you and your family from various risks while traveling in Malaysia or overseas. It usually covers medical expenses, lost luggage, flight cancellations, and other losses that a traveler may incur while on the road. Travel insurance will be available for one-way, round-trip, and annual trips, both domestic and overseas.

QBE company has been in Malaysia since 1905 and is part of the QBE Insurance Group, which is a general insurance and reinsurance company. QBE also has a large distribution network throughout Malaysia, allowing all customers to purchase various insurance products either for personal or business purposes while also catering to their specific needs.

Why should I choose QBE Travel insurance?

QBE travel insurance offers comprehensive and extensive coverage in a single policy to help you manage any problems you may encounter while traveling on vacation or for business, as well as numerous benefits and compensation in the event of a specific event

• 24-hour worldwide travel assistance services
• Terrorism cover (excluding nuclear, biological chemical agents)
• Hijack cover
• Repatriation including the return of mortal remains
• Hospital confinement while traveling

Visit here for more information.

How do I contact QBE Travel insurance for further information?

If you have any inquiries about QBE Travel insurance, please contact at 03 7861 8400 or email via [email protected]

I am not a Malaysian. Is it possible for me to purchase the plan?

QBE Travel Insurance is only available to Malaysians, Malaysian Permanent Residents, work permit holders, student pass holders, or a person legally employed in Malaysia, as well as his/her spouse and child/children who are legally residing in Malaysia and/or with at least a 12-month long-term social visit pass.

What are the types of products they have for travel insurance?

QBE Travel Insurance provides one (1) type of travel insurance product:

• QBE Travel Protector (International & Domestic)
• Individual plan
• Family plan

Round Trip (International & Domestic)

Annual trip (international & domestic).

• One WayTrip (International)

Eligible age for the plan?

Between 30 days to 18 years old, or up to 23 years old if enrolled full-time

Between 18 to 80 years old

Between 30 days to 18 years old

Between 18 to 70 years old renewable up to 80 years old

One Way Trip (International)

Between 2 to 18 years old and 30 days up to below 2 years old named infant is entitled to 10% of Personal Accident cover

When is the period of the coverage?

International.

Each cover trip can last up to 90 days.

• Annual Plan

Each cover trip has a maximum length of 90 days and an unlimited number of trips per year.

Each cover trip can last up to 30 days.

Is it possible for me to make a nomination for this plan?

Yes. You can nominate the person or representative that you have chosen for QBE Travel insurance plans.

What is the procedure for canceling my coverage and receiving a refund of the premium paid?

• Round or One Way Trip

You may cancel your policy by providing QBE with written notice. However, once the policy is issued, you will not get a refund of the premium.

You may cancel your policy at any time by providing QBE with written notice. If no claim has arisen during the current Period of Insurance, a partial refund will be issued.

Who do I contact for emergency assistance or if I need to be admitted to a hospital while overseas?

You can reach 24 hours Worldwide Emergency Assistance at (603)7628 3611.

What does QBE Travel insurance cover?

The following are the QBE Travel insurance policies that will cover each trip:

• Personal Cover (Personal Accident)
• Medical Expenses (Alternative Treatment, Child Protection and more)
• Travel Inconvenience Cover (Travel Delay or Re-route, Home Protection and more)
• Bonus Cover (Car rental Excess/ Deductible & Insolvency of Travel Agent)

One Way Trip

• Personal Cover (Personal Accident & Medical Expenses)
• Travel Inconvenience Cover (Flight Cancellation, Hijacking Inconvenience and more)

What are other benefits under QBE Travel insurance?

These are the other benefits for QBE Travel Protector such as

• Evacuation & Repatriation
• Special Tourist Activity (Bungee Jumping, Underwater Activities, Sky Diving, and more)
• Personal Liability

What adventurous activities are covered?

Under QBE Travel Protector, there is a Bonus Coverage for adventurous activities (Overseas) such as

• Bungee Jumping
• Underwater Activities
• Skiing/Snowboarding
• Hot Air Balloons, and more

What countries does your policy cover?

East and West Malaysia

• Asia Pacific

ASEAN countries, Australia, Bangladesh, Bhutan, China, Hong Kong, India, Japan, Korea, Macau, Maldives, Mongolia, New Zealand, Pakistan, Sri Lanka, Taiwan, Tibet, and the Pacific Islands; EXCLUDING Hawaiian islands and Sanction countries

The rest of the world and countries under Asia Pacific

What are some of the policy’s general exclusions?

This policy does not cover death or injury caused by or due to

• War, invasion, acts of foreign enemies, hostilities or warlike operations, civil war, mutiny, civil
• Intentional self-inflicted injury or suicide
• Childbirth, pregnancy, miscarriage, abortion
• Intoxication by alcohol, narcotics, or drugs not prescribed by a legally qualified and registered medical practitioner, and treatment in connection with addiction to drugs or alcohol

There are a few more general exclusions that you should be aware of.

How much do I have to pay for QBE Travel insurance?

The premium you must pay will vary depending on the plan you choose, destination, duration of cover, and QBE underwriting requirements

Can I pay for QBE Travel insurance on an installment basis?

Unfortunately, you are unable. The premium must be made and received by them before coverage begins.

How do I make a claim for QBE Travel insurance?

If you would like to file a claim, notice should be given to QBE in writing within thirty (30) days of any occurrence that is likely to give rise to a claim under the policy.

I think I’m ready to buy it. What’s the best way to purchase my travel insurance?

Our user-friendly website is the best place to buy your travel insurance. You can compare and select the best travel insurance policy for your needs and budget.

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Please Note - If you are cruising around Australia you need to select Pacific. With Regions, variances can apply for Bali, Indonesia, Japan and Middle East. You are not required to enter stop-over countries if your stop-over is less than 48 hours.

If you don’t know where you’re traveling to within the next 12 months, choose Worldwide to ensure you’re covered no matter where you go. If you’re travelling to multiple countries choose the region that you are visiting that is furthest away (excluding stopovers less than 48 hours). In most cases you will be covered for the closer regions as well. For example, if you choose Europe, you will also be covered in the Middle East, Asia and Pacific.

Worldwide means anywhere in the world

Americas means USA, Canada, South America, Latin America, Hawaii and the Caribbean

Europe means all European countries, including UK

Middle East refers to the area from Syria to Yemen; Egypt to Iran

Asia generally means Asia and the Indian subcontinent. For some insurers this excludes Japan*

Pacific means the South West Pacific, Australia and Indonesia/Bali*. Select Pacific for domestic cruises in New Zealand waters

New Zealand means domestic travel within New Zealand only

*Note: Variances apply for Bali, Indonesia, Japan and Middle East. Check that your destination is covered once directed to your chosen insurer’s site.

QBE Travel Insurance Reviews

Customer Experience

Claims experience, value for money.

Save your money

Spent 3 miserable months, accumulating information for QBE, who constantly required more and more unn...  Read more

Spent 3 miserable months, accumulating information for QBE, who constantly required more and more unnecessary documentation on my claim. A tactic used to hopefully persuade me to give up and forget the claim. I persisted and was at one stage advised the claim would be allowed and I'd be repaid the $500 I wast claiming on pre paid accommodation due to a lengthy plane delay. The same day they wrote to say they'd changed their minds and requested yet again more info. I got that and sent it on again! Finally some flimsy excuse and no claim accepted. Travel insurance with them is a total waste of money.

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Disappointed

I was really disappointed with the handling of my travel insurance claim. The lack of transparency an...  Read more

I was really disappointed with the handling of my travel insurance claim. The lack of transparency and informed financial consent is astounding. In healthcare, informed consent from patients is critical and I don't understand why the insurance companies get away with it time and time again. My luggage was lost on the way to my holiday and my insurance policy had an allowance for replacing essential items. I called them personally to understand the process, read the policy on lost and delayed baggage and agreed to the 300 dollar excess. On return and submitting my claim, they tell me I have to send back all items purchased plus pay the 300 dollar excess. I don't understand where the value for me was in this process? It just ended up costing me more money - had they given me accurate information I would have chosen a different path. The customer service is very obstructive - no empathy or understanding. When choosing your travel insurance, I would strongly advise a different company - I know some of them have structures that offer you a daily allowance for lost or stolen luggage and they certainly don't make you send back your old and used items in the end!

Do NOT use QBE for travel insurance - You are unlikely to make a successful claim

My dad was about to go visit his family but unfortunately, my mum's health deteriorated so he had...  Read more

My dad was about to go visit his family but unfortunately, my mum's health deteriorated so he had to cancel his trip. She unfortunately also passed away not long after. This was all very sudden, and my mum although was diagnosed with cancer (this was over 7 years ago) has been really well with no symptoms, hence my dad was going to go on the short trip (this was by himself).When my dad tried to claim it, due to the sudden deterioration of my mum's health, QBE made him go through so many hoops even though he had to cope with the grief. He initially got a letter from the specialist, but this was not enough, he had to get a dr to fill in a "form". Then apparently the "form" was not the "current" one, so he had to go back to the dr to fill in an almost identical form. This was then rejected again as "not enough information". It was not until the fourth time, that we got a response, and it was to reject the claim and it was because my mum was 'diagnosed' before the policy was taken out. Something I don't understand, because the policy was for my dad and not my mum. My dad can't even make a claim because he had to cancel a trip because a loved one was unwell? The process took almost six months as well. My dad made the claim before my mum passed away as she was in hospital, and we did not get the response 3 months after she passed away.

Dodgy quotes

I had top tier QBE travel insurance. My phone was stolen in Cuba. I assembled all the correct documen...  Read more

I had top tier QBE travel insurance. My phone was stolen in Cuba. I assembled all the correct documentation, including a Cuban police report. QBE required that I provide a receipt for the phone, beyond just the monthly bill. I wasted time going to the original store I bought it from to get this. The phone cost $1,176. After all this, QBE offered to return $450. The cheapest Australian retailer I could find publishing a current price for the model of phone was Big W at $800.When I contested QBE's quote of $450, they directed me to a interstate 'retailer' with no street address (just a PO Box), no online store and no published price. The business was registered to a residential address. I contacted QBE three times contesting the $450 remittance. They just kept providing details for the Melbourne retailer. The $450 quote is cheaper than Hong Kong eBay resellers, who offer no Australian warranty. I had zero interest in dealing with an interstate group sourcing an international phone with no local warranty support, so now I am significantly out of pocket on my replacement phone.

Beware of QBE insurance

Warning to all Americans and visitors to Australia. QBE travel insurance for Qantas is a farce. They ...  Read more

Warning to all Americans and visitors to Australia. QBE travel insurance for Qantas is a farce. They do not even deserve a one star! I was unable to take a trip due to my mom being in the ICU. I submitted all the necessary documents. Reason for denial..Relative(s) is limited to a relative of yours, or of a member of the travelling party, who is resident in Australia or New Zealand. It means a spouse, defacto partner, parent, parent in-law, daughter, son, daughter-in- law, son-in-law, brother, sister, brother-in-law, sister-in-law, grandchildren, grandparent, step-parent, step-children, fiancee or fiance, or guardian. I am traveling from abroad and obviously my mom is not from Australia or NZ. So why even try to sell travel insurance to me ? Thieves! They just want to make a buck off of you!

Buyer beware

Don’t expect your claim process to be as quick and easy as purchasing your policy! We missed an inter...  Read more

Don’t expect your claim process to be as quick and easy as purchasing your policy! We missed an international connection because our 1st flight was cancelled. We had to pay out of pocket almost $2,000 to replace the flight we missed. QBE have an exclusion clause in their fine print “the cancellation or delay of travel arrangements due to mechanical breakdown of transportation or failure of the carrier to operate this service”. Our Qantas flight was cancelled due to mechanical issues. Also, they state that claims are processed within 3-10 working days. Our claim was submitted on 24/7/18 and only finalised today, 17/8/18, after numerous phone calls. Do your homework! This is the only company I know of with this exclusion. Our daughters claim on her online travel insurance company for the same events, was paid out promptly with no questions asked.

2 comments on this review

Avoid this terrible company

I recently traveled to Europe and after missing a connection had to spend the day in the Frankfurt Ge...  Read more

I recently traveled to Europe and after missing a connection had to spend the day in the Frankfurt Germany airport and as a result had to buy an entire new airline ticket. I had travel delay insurance with QBE however after delaying my claim for six months it was denied with QBE stating that the delay was due to my air carrier going bankrupt. The airline did stop operations but not for six Months after I had returned. You have been warned. Avoid this company like the plague.

No cover for carry on

Made a claim for lost go pro during travel to Coffs Harbour. Was placed in carry on side pocket of ba...  Read more

Made a claim for lost go pro during travel to Coffs Harbour. Was placed in carry on side pocket of bag and got lost on flight from Perth. When I made a claim I was informed that carry on isn’t covered in standard cover (which means none of your personal and valuable effects are covered during travel). Stay away and save your money on these ones!

QBE Never Again

I have been trying to claim two minor medical claims on QBE Westpac travel insurance. I have submitte...  Read more

I have been trying to claim two minor medical claims on QBE Westpac travel insurance. I have submitted my documents twice and now they are asking for them a third time. They are just prolonging my claim for weeks on end. Probably to refuse my claim in the end.

Horrific, do Not use QBE

Had a minor accident and broke a tooth in Thailand.QBE refused topay to fix in Australia.Saying shoul...  Read more

Had a minor accident and broke a tooth in Thailand.QBE refused topay to fix in Australia.Saying should'v remained in Thailand

QBE are fantastic

We get QBE fully comprehensive travel insurance had to use it last trip and they were Fantastic they ...  Read more

We get QBE fully comprehensive travel insurance had to use it last trip and they were Fantastic they would ring, email us all the time they booked and paid for all of our special travel home and anything else we needed, Thanks QBE

QBE are Unprofessional and use stalling tactics.

QBE continuously go back and forward with extra requests. They use stalling tactics and not comp...  Read more

QBE continuously go back and forward with extra requests. They use stalling tactics and not competent in their jobs. They also require over and above the information required. e.g Information that is very personal and a breach of the doctor patient confidentiality law . Doctors have a legal, professional and ethical duty to a patient’s privacy and confidentiality regarding their personal health information according to the Australian Medical Association. I will not go with this company ever again...

1 comment on this review

Our Travel Insurance Comparision Helps You

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Comparetravelinsurance.com.au is Australia’s leading comparison site solely focused on travel insurance.

Our comparison is a free service that allows users to compare quotes in a few simple steps based on limited personal criteria. Comparisons supplied are not a recommendation or opinion about the suitability of a policy for a user. Comparisons are default ranked according to price and users have the ability to sort by popular cover levels. Whilst we compare a vast range of policies, we do not compare all providers in the market. This site compares the following brands: 1Cover, AllClear, Budget Direct, Downunder, Fast Cover Travel Insurance, Insure4Less, InsureandGo, iTrek, Simply Travel Insurance, Ski-Insurance, Travel Insurance Saver, Travel Insuranz, Wise Traveller, Zoom Travel Insurance . The directors and shareholders are common with companies i-Trek Pty Ltd, Zoom Travel Insurance and 1Cover Pty Ltd including it’s subsidiary brand Ski-insurance. CoverDirect takes all reasonable care when preparing this information but does not warrant its accuracy. Pricing information is supplied by the providers who participate on this site and should be verified with the insurer before you purchase. This site links users to the website of the provider to verify quotes and access the relevant PDS to understand what is, and is not, covered by a policy prior to purchase.

CoverDirect Pty Ltd owns and operates this website under AFS Licence 383590.  Located at Level 12, 338 Pitt Street, Sydney, NSW 2000 Australia.

For further information view our FSG and Terms of Use . Contact us by calling 1300 659 411.

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QBE Travel Insurance Review

An Aussie Insure summary of...

QBE Travel Insurance is an integral part of the QBE insurance company. The company specialises in providing specific travel cover including multi-trip, skiing or snow boarding breaks and group excursions. QBE also have a selection of products for those who are planning a trip overseas or within Australia.

QBE offers excellent cover containing decent benefits that will suit most Australians planning a holiday, business trip or other trip. Their policies are priced quite reasonably and the protection they provide represents good value when comparing to other Aussie insurance brokers.

QBE Travel Membership

QBE Travel's membership has grown considerably during the past number of years. Their customers can choose from many types of cover from basic insurance policies to products that are furnished with several extra benefits.

Like most other travel insurance companies, when applying for a claim from QBE, there could well be a standard excess charge. But when financial experts analyse the average monthly premiums that are charged, most would say they are reasonably priced considering the quality of cover they provide.

QBE Travel Insurance Online

Purchasing an online policy from the QBE website is relatively easy. Click the link below and follow their step-by-step instructions and your personal quote will be calculated within a few moments.

QBE Travel Insurance Contact Details

Below you will find contact details for QBE Travel Insurance compiled by the Aussie Insure research team.

Website:    QBE Travel Insurance

Telephone:    XXXX XXX XXX

QBE Travel Insurance Notes

Please note that the information on this page concerning QBE Travel insurance is accurate at the time of publishing. However, details of insurance companies and brokers may change in the future. Although the team at Aussie Insure strive to keep company information up to date there will be occasions when some info may be out of date.

Best Performing Travel Insurance Companies

Here are the top performing travel insurance companies in Australia according to the latest expert, retailer and customer reviews.

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QBE Travel insurance customer reviews

Overall rating, recent qbe travel insurance customer reviews.

QBE Travel Insurance

Above average insurance for the average family..

Easy to organise. Straightforward language.

QBE Home Cover - Contents

I don't have any problems with my insurer.

Very poor customer service - never again

I'm glad I didn't need to claim because I had to hassle several times before leaving just to get the insurance certificate. I had already paid of course so couldn't get out, but I was left unimpressed and hoping I didn't need to make a claim.

Easy to deal with.

I did have a medical claim. The matter was completely resolved to my satisfaction.

Competitive pricing and discounts

The best. So fast, so simple and so much stress free!

Good service, constant contact

I found their service when I contacted them about a change in flights Excellent.

Low premiums, great benefits, easy to access

Easy to access benefits. Cheap premiums for maximum cover. The best range of benefits I found on the market for travellers. Reminder email sent when your cover is due to expire in case you need to extend or renew. Easy to obtain a quote. Easy to apply.

Affordable premiums & easy online application

I have used Nomads for many years and it has been so quick and easy to apply. Affordable premiums.

Peace of mind when travelling

Thankfully I've never had to make a claim while overseas but I did have to make one while travelling in Australia as my hire car was involved in a carpark bingle, causing panel damage. The claims process was very smooth and, although initially out of pocket for the compulsory excess claims, I was quickly reimbursed once the claim had gone through. The claim was completed online and was processed promptly and efficiently. The staff I spoke to were friendly and knowledgeable. One small negative is that I have an existing medical condition that I need to declare when I travel overseas. I have no issues with doing this however as a frequent traveller, it would be beneficial if I was not required to do this for each trip. Other than this, I am very happy with the customer service provided at QBE.

Fast and efficient customer care

Great no hassle service with prompt responses to querying regarding my claim. I photographed the damage to my suitcase then simply purchased and replaced my badly damaged suitcase with a new one, purchased in Paris of course. Provided the receipts along with my claim on my return home and had a cheque within a couple of weeks. Great service!

Very easy to set up, competitive premium

Very easy to organise online, I was confident they would stand by their promises should the need arise after a friend was able to receive insurance payout following an illness while on holiday.

DRAMA to make a small claim for a very small injury & still on going

I bought Travel Insurance for my parents when I booked a trip for them to Melbourne. They had to claim against it and deliberately gave them the run around with increasingly difficult and additional requirements for documentation beyond what was originally requested. I firmly believe that they were hoping that they would give up. I will never buy another QBE insurance product ever again nor recommend them to anyone!

Just what we wanted

Recommended by a travel agent we trust / competitive rate / easy paperwork / quick / adequate cover / just what we wanted.

Reliable and good customer service

I was supposed to be volunteering in South Africa, when a month out I injured my foot badly enough that my doctor told me I couldn't go because of safety concerns and ongoing medical needs. QBE stepped in and refunded everything from my trip, including my flights, accommodation, and program fees.

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Moscow City Guides and Media

Nightlife, arts and culture listings for moscow.

The Moscow Times english-language newspaper publishes a weekly listing of events, also available on their website: www.themoscowtimes.com/arts_n_ideas/calendar/

Another good English-language resource is A-A-AH  – www.a-a-ah.com/events-in-moscow – which has a good clubs listings and publishes interesting cultural events.

Your best way, though, is to go on Facebook pages of the places we recommend in our Moscow Guide and check out what's on there. We post the most interesting events on our Way to Russia Facebook Page as well, so check it out occasionally!

A great listing of public lectures, seminars, workshops and conferences happening in Moscow is available on Theory and Practice portal – www.tandp.ru – even though it's in Russian you can find really interesting talks on Russian cinema, software development, literary studies and anything else you want on there.

Among the Russian listings, Afisha (www. afisha.ru ) magazine is the most popular one.  While being slightly pretentious, it provides a lot of information and has good nightlife and art listings.

Another interesting newspaper is Bolshoy Gorod – www.bg.ru – which is distributed for free and has extensive listings. They also have a blog for each area of Moscow (in Russian).

Finally, Look At Me - www.lookatme.ru – is a sure source to find some party or exhibition you like.

Newspapers & Magazines

In english language,   in russian language.

The weekly Komsomolka is the local version of the UK Sun, but intelligentsia (smart people) prefer the free Bolshoy Gorod, which is a bit like the local version of The Village Voice, but not as big.

The "mainstream" fashion is determined by bi-weekly Afisha ( www.afisha.ru ) magazine.

The weekly Expert ( www.expert.ru ) and Itogi ( www.itogi.ru ) magazines provide comprehensive business, finance, and politics analysis.

The monthly magazines are anything from Playboy to Forbes, and from Cosmopolitan to The Rolling Stone.

Foreign Press

You can buy foreign magazines and newspapers in Moscow. Usually, they are sold in 5-star hotels, but the prices there are much too high. Also, you can try some newstands in the city (especially on Tverskaya St.), but the prices are high also, and the selection is poor.

However, there's a couple of places in Moscow, where you can get almost any magazine or newspaper, in English and in other languages. 1. Maxim's News Stand. They have everything, if they don't -- you can order. Prices are lower than on the cover. Also, they sell books and movies in English. Metro: Savyolovskaya (grey line, north center), Address: Nizhnyaya Maslovska, #2 (an underground pass near Savyolovskaya metro). Open hours: Mon-Sat 11.00 to 19.30 2. Arbat Supermarket. Just next to the entrance they sell some English-language magazines and fresh newspapers. Metro: Arbatskaya. Address: Novy Arbat st, Novoarbatsky supermarket - grocery store (there's only one, the entrance is on the street side). 3. Bookberry. The new Moscow book supermarket has an extensive section of foreign magazines and newspapers at moderate prices. Metro: Arbatskaya, Tverskaya (blue, purple line). Address: Boulevard Ring (walk from Novy Arbat towards Pushkinskaya square along Zubovsky boulevard and the shop will be to your left). Open hours: Mon-Sun 10.00-20.00

4. Gorbushka. The famous Moscow pirate CD, DVD, Software and official electronics market specializes in foreign music and DJ magazines. Address: metro Bagrationovskaya (Moscow west), a large building outside the exit - the crowds walks in its direction. Open hours: Mon-Sun 10.00-20.00 If for some reason you can't buy the thing you need in any of the shops above, try to go to some European or American medical or dental center - they have a great selection of magazines in their reception areas.    

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