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11 Emails You Should Be Sending To Your Travel Clients

Being an online-based travel business means that email is a crucial communication channel that connects you to your clients. When used correctly, email outreach is a tool to build business relationships, connect with clients, and market your tours and travel products. To simplify things for you, we have put together 11 important business email templates that you should be using in your travel business.

Depending on the milestone your clients are at, there are specific communications you should be sending out each step of the way. From when they book to beyond when the experience is over, sending a few strategic emails can add to a seamless booking journey and keep clients engaged with your travel business.

11 Business Email Templates To Engage Your Travel Clients

1) a welcome note.

This is an important one for setting the tone of new relationships and welcoming travelers to the family. It follows after a person sets up an account profile on your website, or subscribes to your newsletter or travel offer.

Business email templates used for welcome notes are friendly, conversational, and often automated. Include an introduction to your travel company, as well as guidance on what is going to happen next. That could be a booking confirmation once a deposit has been paid, or regular newsletters to keep everyone updated on what is happening in your company.

It should also highlight how the person can contact your team should they have any questions. Another good idea is to provide links and pointers to specific sections on your website, such as your latest tour offerings or blog post.

2) The Booking Confirmation

With any luck, this will be one of the business email templates that you use most frequently.

Once a client has booked your tour or activity and paid their deposit, this email confirms their reservation.

First off, you want to thank them for their business.

After that, confirm what it is that they have just signed up for. Highlight all the important details such as the dates, times, location, number of guests, the amount paid, cancellation policies, possible add-ons, etc.

Finally, include a welcome pack that prepares them for what is ahead. If there is any information that they need in advance to help them get organized ahead of the trip, now is the time to include it. This could be an outline of visa processing times and regulations if you are traveling internationally, or details of the required fitness level if your tour is an active one.

The purpose of this is to give your clients plenty of time to plan their lives and avoid a last-minute rush.

3) Personalized Upsell Email

Every sale you make is an opportunity to upsell or cross-sell your travel products. Even if your client did not opt for any extras at the time of booking, this might become more relevant to them a little further down the line with the deposit out of the way.

Take a look at their reservation to see how you can enhance their travel experience. From there, send a personalized email with offers that you think they would find useful or relevant for their trip.

As an example, your international clients may decide they now wish to purchase travel insurance from you after all. Alternatively, they could decide that the extra cooking and tasting class is something that they feel like doing.

4) Travel Dossier and Itinerary

As soon as your clients pay the full balance due for their tour or activity, it is time to send a dossier and itinerary.

This is a detailed document that provides them with all the necessary information before the experience takes place. It is usually most useful just before they leave on the journey as it includes things like packing tips, meeting and departure points, emergency contacts, weather forecasts, etc.

5) Newsletters

Newsletters are business email templates used to engage potential, current, and repeat clients . Use this newsy email to curate and share some of the latest industry news, your amazing promotions, or recently published blog posts among other things.

The idea is to keep the people who have signed up, engaged and aware of what is happening with your business and the industry that they are interested in. While they may not be ready to make a purchase, regularly providing them with useful information and sending them back to your website will keep your travel business fresh in their minds.

• Encourage people to share your email newsletter or send it to a friend if they have found it useful
• Be consistent – decide whether you want to send this weekly, fortnightly, or even monthly
• Include an unsubscribe or manage preferences link to your newsletter. Not everyone will be a repeat client and the last thing you want to do is unintentionally spam them

6) Latest Travel Offers

While this can go out in your newsletter, initially, it is more beneficial to send a separate email containing the details of your newest travel offers, tours, activities, or retreats.

With just the information related to new products included, you can place a greater focus on the fabulous new experiences you have on offer. It is a means to update your clients and potentially get new sales.

Your latest offers can always be marketed as:

• Seasonal: Summer Sale, Early Bird Deals, Spring Break Offer, etc.
• Date-specific: Valentine’s Getaway Sale, Cyber Monday, Black Friday Deals, etc.
• Limited-time: Flash Sale, Last available spaces, End-of-summer Sale, etc.

And so much more! Put your creativity to the test and make sure to put out offers that resonate with your customers. Also, if you’re adding conditions like a “ valid through” disclaimer, make sure you send these emails out with enough time for your clients to make a decision and plan ahead.

7) Personalized Emails

Personalized emails let your clients know that you value them. It can be as simple as offering them a free activity or discount code on their birthday, or reminding them of the great time they had on the anniversary of the first tour booked with you.

Going the extra mile to create a one-on-one connection can prove to be a valuable reminder of your travel business.

You can also tie these personalized emails to referral programs. Make your clients feel special and offer them a personalized promo code for them to share with friends and family.

8) Post-Trip Thank You

Sending an email to your clients post-trip to say thank you does two things.

First, it means you end off on a good note, which can help to keep communication lines open in the future. The post-trip email speaks volumes about how much you care for your customers and establish a long-term relationship with them that will result in more business for you. Even if they may not be the ones traveling next time, maybe a referral they made based on their good impression is. 

Second, it gives you a chance to ask them to leave a review of the experience they just had. Building a strong review profile is a great marketing tool for your travel business, and happy clients fresh off your tour will be eager to share their thoughts on it with their peers if asked to do so.

9) PR Pitch Email

If your travel company is doing something cool, embarking on a sustainability campaign, launching an internship program, etc. spread the word! Whether you have a PR professional within your team or you are a great communicator, public relations are very important for your brand.

PR pitch emails are outreach efforts directed toward news outlets, bloggers, journalists, or public figures to showcase the value of a story/initiative and why it should be addressed. To define who to write to, you need to deeply understand your target audience and customer profiles: what information they consume, where they get it from, and what will resonate with them and enhance your brand’s core values. 

These emails need to be short and sweet, unambiguous and concise. Nevertheless, the most crucial part of the email is definitely the subject line. Many journalists, media outlets, and public figures receive hundreds of emails per day, so it’s not uncommon for them to just skim through their inboxes and click on the most relevant subject lines they encounter. A great tip for this can be adding “PR Pitch” to the beginning of the email and then typing in the specifics. 

10) New Product Launch Email

Emails will always be an excellent way to spread the news with your existing client base whenever you want to promote a new tour, retreat, or trip planned. Showcasing new offers and experiences to people that have already traveled with you and know the quality of your products is an effective way to re-engage and drive more repeat business.

A new product launch email should always showcase the value of the experience and what makes it different from your competitors and your existing tour catalog. If you have the chance to make it more visual and inspirational than informative, that will add a lot to the email and the engagement it’ll generate with your customers. 

Remember that the email should serve as a quick and attractive overview of your product rather than a complete description. The goal of these emails is to get your contacts to click on links to your website that contain more information about the tour or have them reply with inquiries. 

11) Re-engagement Email

Re-engagement or re-marketing emails are the best way to “wake up” contacts that haven’t interacted with your business in a while. Engaging with these contact lists is vital for your business because the more active and engaged users your have (translated into email open rates, click rates, and overall interaction) the more positive signals will internet service providers receive, keeping your emails out of the much-dreaded spam lists.

Re-engagement emails need to offer an incentive or great information to gain your recipient’s interest again. You can tailor your email’s content based on what list of contacts you’re targeting. Here are some of the options you can use:

• Contacts that requested information and never replied to your message
• Contacts that couldn’t travel with you because of budget reasons
• Contacts who couldn’t travel with you because of availability
• Contacts that traveled with you in the past and didn’t book again

The key here is to understand why they became disengaged in the first place and try to target that pain point in your email. If the reason was budget, you could try offering a discount for their next trip. If the issue was the lack of availability, you can offer early booking access. For contacts that you never heard of again, there are a thousand possibilities! You can try showcasing what makes your travel company unique or share different options for the tour they originally requested.

For these emails, as well as in the newsletter, it’s important to offer your contact the option to unsubscribe to maintain a healthy contact list.

Final Thoughts

Some parting advice – put yourself on the receiving end. Are your emails adding value, or are they overly promotional, too frequent, not relevant? Use these business email templates wisely to maximize your connection with travelers, and optimize their experience with your company.

Email is not going away, every year it grows stronger! So you need to step up your game in order to win the engagement race in a sea of crowded inboxes. Always make sure you understand your audience, their interests, needs, and formats, to keep a healthy and engaged contact list that’s ready to convert or become your brand’s top ambassador.

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18 Best Email Templates To Use If You Have A Travel Agency [2024]

If you run a travel agency, you probably rely on email quite a bit to communicate with your clients.

As a travel agent, your day-to-day is filled with quote requests, itineraries, planning, customer service, and much more. Having email templates on hand is a great way to maximize your productivity while still ensuring you are taking care of your customers.

Here are 18 free templates you can use for your travel agency.

The Early-Bird Email Template (Off-Season Business)

title=Special Early-Bird Pricing for [[Month or Year]] Hi [[Contact Name]],

It’s not too early to sign up for your [[Year]] [[service offered]]!

Get discounted early-bird pricing by calling us today at [[Contact number]]. Early-bird pricing applies to services booked through [[date]].

Terms and conditions apply [[link to details page on website]].

We look forward to being of service to you in [[Year]]!

[[Agency Name]]

Received Inquiry Confirmation Email Template

title=We received your inquiry! Hello [[Name]],

Thank you for reaching us. We are already working on your inquiry. And will get back to you within [[days/hours]].

In the meantime, feel free to check our FAQ section [[put the link]].

Thank you for your patience,

Learn more about starting a travel agent :

Where to start?

-> How much does it cost to start a travel agent? -> Pros and cons of a travel agent

Need inspiration?

-> Other travel agent success stories -> Examples of established travel agent

Other resources

-> Profitability of a travel agent

Promotional for a Free Travel Package Email Template

title=All-Expense paid trip to [[Location]], Why Not? Dear [[Recipient's Name]],

Wouldn't you love to go on an all-expense-paid trip to [[Location]] where you could soak in all the beautiful beaches and quaint medieval towns?

Or what about an all-expense-paid trip to [[Location]] where you could take walks in world-famous galleries and take pictures in one of their treasure-filled churches?

Now is your chance!

[[your agency name]] is awarding one of these two trips to a lucky customer. All you need to do is fill out the survey we have enclosed and send it back to us before the 25th of November. We will then add your name to an electronic database that will be used to draw the lucky winner on the [[date]]!

The winner will be receiving a free vacation package for one of the two destinations mentioned above. This prize will cover airfare, accommodations, and will also include a check for $10,000 as pocket money!

So, fill out the survey now! It will only take about ten minutes of your time but will give you a chance to go on a 3-day long vacation! Thank you and good luck!

[Agency Name]]

Travel and Services Sales Email Template

title=We've got something to offer! Dear [[Prospect's Name]],

Planning the perfect vacation means having all the right information. [[Name of your Agency]] is here to help you out with that.

We can give you everything you need to know to plan your trip, including lists of hotels, tour guides, tour packages, and so much more. We can even arrange the details according to the specifics you need.

All you have to do is get in touch with one of our travel agents, either by email or telephone. Call us at [[your agency number]] or send an email inquiry to [[agency email]].

Let us help you plan for an ultimate getaway. Get in touch with us today!

[[Sender's Name]]

Referral Request Email Template

title=Request for a potential referral Hi [[Contact Name]],

I first want to thank you again for choosing us for your [[service type]] needs. We’re so glad that we’ve been able to exceed your expectations.

And, in fact, I’m reaching out because I was wondering if you would be willing to vouch for us to a potential prospect we’ve been in contact with. All we need from you is to complete the [[form, survey, attached document, etc.]] and return it to us.

We would really appreciate the help if you have the time, but totally understand if not. Either way, we look forward to doing more travel and vacation plans work for you.

[[Agency name]]

Survey Feedback Request Email Template

title=Tell us how we’re doing in a brief survey Dear [[Contact Name]],

As one of our preferred customers, your feedback is of the utmost importance to [[your agency name]]. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. That being said, if you could take a minute to post a review on [[review platform]], we would so appreciate it.

We hope to see you again soon!

Best regards,

Thank You Email Template

title=Hi [[Client Name]], thank you for booking your tour activity with us! Hello [[Client Name]],

We are so happy you were a part of our [[experience]] in [[location]].

We hope you enjoyed learning about the history of the city and got some great snaps of our unique architecture.

You’ll find a photo of you and the entire tour group enclosed in this message. If you want to see more pictures of you and the group, you can find them on our Facebook page. We would love it if you share or tag us in some of your photos, too!

Thanks again for booking with us and we hope you’ll visit us again!

[[Your name]]

Travel Agency Introduction to Client Email Template

title=Planning a summer holiday? Hi [[Contact Name]],

We are very enthusiastic to present our travel agency, [[agency name]]. Our well-established travel agency has been in the industry for more than twelve years. We are experts in every minor detail of this business and have been recognized by many people within these years. Our firm has familiarized the difficulty and aggravations of attaining visas and passports. So here we are, to deliver you the tension-free foldaway.

No matter whether you want to travel national or international, we offer the best class service for you. We provide our clients with the best sightseer & recreational spots and finest guesthouses at economic prices. Our services are prompt and way more competent.

People having traveling experience with us, are evidence of our exceedingly efficient and advanced services. They have submitted their high-quality experience of traveling with our company on our website. If you are fascinated with it and want to have you share, kindly let us know & we will shortly reach you.

We label ourselves as leading, innovative, and highly efficient and look forward to demonstrating these qualities at the earliest possible chance.

Thank you for your consideration.

[[Agency Contact No]]

[[Agency Email Address]]

[[Agency Website]]

Letter for Change of Address Email Template

title=Change of Address Dear Clients,

Hope this letter finds you in the best of your spirits. This letter is to inform you about the change in our address.

We have shifted our business location from [[old address] to [new address].

Kindly make sure to communicate at this new address for a proper response, and customer care.

Thanks, and Best Regards,

[[Company Name]]

[[Company Contact No]]

[[Company Email]]

[[Company Website]]

Travel Agent Introduction Email Template

title= Are you ready to getaway? Hi [[Contact Name]],

I, [[Agent Name]] will be serving you as your travel agent. I would like to thank you for choosing my travel agency, [[Agency Name]] for planning your vacation. I will make sure that you have the best value for your money through my services.

I have been working in this field for 10 years. Therefore, you can completely rely on me when it comes to experience and knowledge. I shall consider your requirements and budget to plan a very well-organized, comfortable, and fun trip for you and your family.

Kindly give me a call this week in your spare time and let me know when we can arrange a meeting. I would like to discuss your requirements and my recommendations so that I can plan a customized trip.

Looking forward to your call.

[[Agent Name]]

Travel Follow Up Marketing Letter to Loyal Customers

title=A good deal is always good news Dear [[Recipients Name]],

We appreciate that you have been such a loyal patron of [[Agency Name]].

For this upcoming summer, we would like to ask for your help. We have just finished the creation of several summer tour packages and would like you to refer some of your colleagues, members of your family, or friends who may be interested. We'd like to send them some brochures and put them on our mailing list so that we can give them the necessary updates.

We would be more than happy to provide you with compensation for your assistance. Thus, we guarantee you that for every referral that you give us, we'll be taking off 10% on your next tour or booking with us! Imagine how few names it would take for you to avail of a free trip from [[Agency Name]]!

You can send us your referrals by filling out the form we have enclosed.

We are very excited to hear back from you. If you have any further questions about our Referral Program, please don't hesitate to give us a call at [[agency number]].

Thank you very much!

[[Senders Name]]

Reservation Receipt Email Template

title=Reservation Receipt Email From [[your agency name]] Hi [[Client Name]],

Your reservation request for [[Hotel Destination]] has been submitted. We want to be clear that this is not a confirmed reservation. Not yet, at least.

Your potential host, [[Hotel Name]], has 24 hours to respond to your request, but most of our hosts reply more quickly than that! Once [[Hotel Name]] accepts or declines your reservation, we'll let you know.

We have authorized your payment method for [[Amount]], the full amount of the reservation. If your request is declined or expires, you will not be charged.

[[photo of the booking information]]

Reservation Confirmation Email Template

title=Confirmation of Reservation for [[Client Name]] Hi [[Client Name]],

This is the confirmation mail of the reservation of the [[Hotel Name]] in [[Location]]. Please go through the flight and accommodation details so that if there is any mistake it can be rectified at the right time.

As per your request, we have booked [[how many]] air tickets in the business class with [[Airline]]. The booking is made in the name of [[Bookers' Names]] with the age [[their ages]] years respectively. The tickets are for date [[Date]] from [[Location]] to [[Destination]]. Your accommodation reservation is done at the [[Hotel]] located at a [[exact location from the airport]]. You are confirmed for a stay of [[number]] days and [[number]] nights, from [[Date]] to [[Date and Year]]. The hotel rooms have spacious balconies with beach views.

I want to make clear that if you want any kind of change in the reservation then please inform within 24 hours of this confirmation letter after which any request won’t be entertained. Rest we assure you that you won’t face any problems with the proposed trip.

Thanks and Have a Good Day!

Follow Up Sales After Promo Introduction Email Template

title=Special promo just for you! Dear [[Recipients Name]],

During the last week of [[Month]], we sent you a brochure of our new products. Since we have already established a good long-time working relationship, we gave you a special promo for the month of [[Month]] to order them at discounted rates. [[Month]] is about to end soon and so is the promo yet we still did not hear anything from you. You are probably busy and might have overlooked our special offer for you.

From our years of working with each other, we have known you to be a man who greatly values customer satisfaction. You have always wanted to provide your customers with great products. If you would just take the time to peruse the brochure, you might find some things that would interest you.

If you decide to order now, we can give you a 15% off on the total amount of your purchase on top of the 10% on the individual product rates. So hurry and make your order before the promo period ends!

Travel Agency Business Proposal Letter

title=Collaboration request from [[Agency Name]] Dear [[newspaper owner]],

This is the very first collaboration I am making with you. I would like straightly to come to the point; we are a fresh travel organization firm positioned in the city. We are offering some prodigious travel packages for the new year. The strategies and packages are for both coast-to-coast and global visits. We are proposing incredible concession plans for populate in the city.

Your newspaper is widespread in the realm and masses read it regularly. It would be an honor to work with your organization to make known my concern to the people. Our commercial policy spins around the requirement to deliver class service to our customers.

We are completely focusing on the process of entirely nourishing their desires. This is going to get started through the enrolment of a specialized squad. We are also working hard on the delivery of better quality conventional plan travel packages, meeting & fulfilling the customer’s essential wants.

The company as well anticipates having brochures in unique designs. We also intend to have other marketing material that will empower regulars to know about the benefits of availing these services & to understand the categories of facilities we propose.

I have hemmed in the rate graph along with the letter to make it easy for you to create an eye-catching ad for us.

For additional figures or interrogations, you are welcome to communicate with me by phone [[ agency contact number]] or email [[agency email]].

Vacation Package Offering Email Template

title=Vacation made possible with [[Agency Name]] Dear [[Recipient's Name]],

How would you like to visit the beautiful country of [[Location]] to experience their fantastic food, inspiring culture, and incredible scenery for [[how many days and nights]]?

How would you like to stay at one of the top hotels in [[Location]] while you're there?

How would you like to pay just [[amount]] for all of that?

This vacation is all now a possibility with [[your agency name]]! We'll provide you with flight transfers, and accommodations for just [[amount]]! Just think about what that means regarding your potential savings!

This proposal is no joke. We are dead serious about the offer that we're making. All you need to do is give our customer hotline a call at [[contact number]] before the [[date]]. You do have to be of legal age, however, to avail of this offer.

Don't delay any further. Call us today so we can start planning your fabulous vacation. We hope to talk to you soon!

Trip Sales Email Template Sample

title=Don't miss this out! Dear [[Contact Name]],

I am pleased you selected [[Agency Name]] for your upcoming vacation in Italy. Our company offers the best packages for hassle-free vacations at the most reasonable prices. Italy is a place brimming with glorious places and splendid scenes. Cities like Venice and Florence are an exquisite blend of nature as well as classical craftsmanship. Our ten-day tour to Italy is devised to give our customers the finest taste of the picturesque cities and their rich cultural heritage. In this one-of-a-kind trip to Italy, you will experience a myriad of wonders; splendid countrysides and wines of Tuscany, the eternal city of Rome, private gondola ride in Italy’s famed Venice, boat ride to the surrounding islands, and Micheanglo’s legendary David, a masterpiece from the Renaissance Era.

The destinations included in the trip are Rome, Florence, Tuscany, and Venice; also known as the Jewels of Italy. The transportation for moving within the cities will also be included in the package. In addition, we will also provide you with an English-speaking tour guide to help you explore Italy and make the most of your trip.

Our standard prices start off from $5,500 per person for our Economy Package; the accommodation for this package is in a three-star hotel, such as the Hotel Al Paive. The Star Package costs $8000 per person, with accommodation in a four-star hotel such as the Hotel Berchielli. Our Deluxe Package costs $11,000 per person with accommodation in a five-star hotel, such as the Ritz-Carlton. These prices are exclusive of airfare. The prices may also vary depending on the type of transportation you want to choose; for instance, public bus, subway, taxi, or a private car. The current price is quoted for a private car.

Also, as the summers are approaching, the prices in the travel market is peaking due to the rush-season; yet, we are offering a special discount up to 10% until the first week of June. I would highly advise you to make your bookings with us as soon as possible, as the current prices are likely to go up several thousands of dollars in the coming weeks.

Your inclination to choose our company for your trip reflects astuteness; since Gleaming Horizons Travel Agency is a well-reputed company working relentlessly to provide luxurious vacations for couples and families for over a decade. We will ensure that you have a smooth trip without any complications and that you bring back many perfect memories.

Please do not hesitate to place your order right away. As mentioned earlier, the discounted prices are only available for six more days; i.e. the first week of June. You may inquire with other travel agencies if you wish. I guarantee you will find our company’s prices are the lowest for the caliber of quality we are providing for all our services.

To book your trip, please email us at [email protected] with detailed information about the number of people traveling, names of the individuals as mentioned in the passports, and your selected package; i.e Economy Package, Star Package, or Deluxe Package. Or call at our booking office – UAN: 800-111-22-33.

Looking forward to hearing from you.

Yours Sincerely, [[Name]] [[Ageny Name]]

Needy Customers Response Email Template

title=Regarding your queries, [[Mr./Ms. Name]], Hi [[customer name]],

Thanks for reaching out to us with your queries. We would love to solve your issue and we think phone calls are the best way to go about it.

Would you love to get on a call with us to discuss this? Please do get back to us with your available timings and kindly leave a number so that we can call.

We look forward to taking care of your issues. Thanks for choosing us.

[[Agency Contact No.]]

25 Travel Agency Email Subject Lines You Can Use

Here's a list of 25 popular email subject lines you can use for your Travel Agency

• Sure, it's possible to land a cheap flight. Let us help you
• Hey! Look at this! It's a vacation deal!
• You deserve the trip of a lifetime.
• Planning Your Mini-Vacay?
• Need a last-minute flight?
• Are you curious about our personalized service?
• You're going to love this… Now you can escape to over 500 destinations
• Are you getting enough sunshine this summer?
• Check out 50% Off Call of the Wild at Super Summer Sale
• What location is perfect for your next escape?
• Let me help you find a vacation you'll never forget!
• The Perfect Destination For Birthday Getaway
• Need help planning your next vacation?
• Are you a travel addict?
• Hello traveler, you have found a treasure! Let us show you
• Book your flight now and get thousands of miles bonus!
• Your dream vacation is only a click away
• Your summer vacation is about to get interesting
• Forget the stress of travel.
• Your destination is waiting
• You don't want to miss out on these deals
• You've got the plan. We've got the room. It's all
• Where would you like to go?
• Travel hasn't been the same without you!
• How you can win the ultimate travel experience

Below we detail the most common questions as it relates to Travel Agency for email.

How to market a travel agency?

• Add variety to your social media posts.
• Send direct mail to your clients.
• Practice your 30-second commercial.

How to become a travel agent?

• Focus on a specialty.
• Develop and market your brand.
• Create a business plan.

How is email marketing used in the travel industry?

• Attract and retain new customers.
• Convince people to take a trip even if they weren’t planning to.
• Give customers a way to connect with your travel business on social media and develop a better relationship.

There we have it: some smashing email templates for your viewing pleasure. Emails are a way of strengthening your connection with your customers. The templates and emails above can guide you through the process of building trust and rapport with your customers and prospects.

We hope you have found them helpful and get plenty of inspiration for your email marketing campaigns.

• 30 Trending Travel Agency Businesses [2024] 1 of 5
• 39 Pros & Cons Of Starting A Travel Agent (2024) 2 of 5
• 10 Travel Agency Success Stories [2024] 3 of 5
• How Profitable Is A Travel Agent? (Updated for 2024) 4 of 5
• How Much Does It Cost To Become A Travel Agent? (In 2024) 5 of 5

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As of March 25, 2024, Book on Google for flights is no longer available for new bookings. Existing reservations are not impacted. For questions about your current Book on Google reservation, you can still contact the booking partner in your reservation confirmation, as well as Google.

Book flights on Google

When you search for flights on Google, you usually have the option to book with an airline or online travel agency on their website. In some cases, you can "Book on Google," to stay on Google and complete your transaction with the airline or travel agency. Google acts only as an intermediary to securely pass your info to the airline or travel agency and isn’t a party to the transaction.

If you’re logged in to your Google Account, you can complete the booking quickly and securely with the contact and payment info stored in your account.

How to book flights on Google

Important: All bookings are made directly with the relevant airline or online travel agency. Google doesn’t sell plane tickets, and won’t be a party to your booking transaction.

• Search for flights on Google .
• After you select a flight, choose the Book on Google option, if available.
• Enter passenger details, such as name, gender, telephone number, birthdate, and email address.
• Tip: You may receive an email from Google once we process your order, however your booking isn’t confirmed until you receive confirmation from the airline or online travel agency.
• Choose a stored payment method or enter a new one, then click Continue .
• Tip: You can also select seats on the airline’s website after booking.
• Select seats for each passenger, for each leg of the flight, and then click Done
• Review your personal details and flight itinerary to make sure they’re correct.
• Click Book .

Google will securely pass your traveler and payment details to the airline or online travel agency.

After you book

• Once your booking has been processed, you'll receive a confirmation email from the airline or online travel agency.

As the party responsible for your booking, the relevant airline or online travel agency provides customer support for your booking, such as changes, cancellations, and handling any claims or complaints you have in connection with your flight.

Payment methods & transaction details

In most cases, your card will be charged when your booking is confirmed. Some airlines or online travel agencies may place a temporary authorization on your card when they process your booking request.

Get info about your booking

Tip: If you don’t receive a confirmation email within 24 hours, check your spam or junk folder.

• Check your spam or junk folder.
• If you booked the flight on Google, rather than on the airline’s or travel agency’s website, use this form to contact us for help.
• If you booked the flight on the airline’s or online travel agency’s website, contact them directly for help.

Seats, amenities & baggage

Other questions.

First, try to contact the airline or travel agency directly for help. If you already contacted the airline or travel agency and still need help, contact us .

Terms & conditions apply to your booking

Your use of "Book on Google” is subject to the Google privacy policy and the Google Flight Search Booking Terms of Service .

Reservations are subject to the relevant airline or online travel agency’s booking terms and conditions.

 Google Flight Search Booking Terms of Service

Google flight search booking.

Welcome to Google Flight Search!

The use of booking on Google Flight Search is subject to these terms, in addition to Google's Terms of Service . If you’re based in the European Economic Area or Switzerland, Google Flight Search is provided by Google Ireland Limited (“ Google ”), a company incorporated and operating under the laws of Ireland (Registered Number: 368047), and located at Gordon House, Barrow Street, Dublin 4, Ireland. If you're based in any other country or region, Google Flight Search is made available to you by Google LLC located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, and with tax number 372000041 (“ Google ”).

Booking through Google Flight Search

On Google’s Flight Search website, you can make a booking request for some airlines’ flights. You must be over 18 years old to use the Google Flight Search booking feature. By completing the required fields of the booking request screen on Google Flight Search, and submitting the booking request by clicking on the "Book" button, you will make a binding booking request to the respective airline or online travel agent and enter into an agreement with and authorize Google to pass your booking request information through to the airline and/or the online travel agent identified on the booking request screen.

Google acts as an intermediary only, and we cannot control whether your booking request is accepted by the airline and/or the online travel agent.

Prior to completing and submitting your booking request, you should carefully check all of the information that you have entered. You will be given an opportunity to review and correct the information that you have entered prior to completing and submitting sending your booking request.

All tickets issued by airlines for bookings made through Google Flight Search are electronic tickets (e-tickets). All bookings are stored in the global distribution system of the airline and/or online travel agent, and the airline and/or online travel agent will send you the corresponding reference and e-ticket number directly along with the booking confirmation email.

Google’s contractual obligation is limited to passing your booking request through to the respective airline and/or online travel agent, and we will not provide any other booking-related services. Specifically, Google is under no obligation to provide the transportation service in question. Google is not a party to the contract between you and the airline and/or online travel agent that you book with through Google Flight Search.

Information about you

Google's privacy policies explain how we treat your personal data and protect your privacy when using Google Flight Search. Google will need to provide your personal information, such as your traveller and payment details, to airlines and/or online travel agents for the purposes of processing your flight booking. Airlines and/or online travel agents will use this information in accordance with their privacy policies.

Airline’s Terms and Conditions

Any flight that you book through Google Flight Search is governed by the terms and conditions of the airline that you book your flight with, including its conditions of carriage and any other terms that you may view in the course of the booking process using the hyperlinks on Google Flight Search (“ Airline Terms and Conditions ”). Google is not responsible for the content of the Airline’s Terms and Conditions. The Airline's Terms and Conditions may contain provisions on passengers’ transportation and baggage (including dangerous goods), cancellations, rebooking or refunds, payment, delays, annulments and denied boarding, liability, as well as additional booking and fare rules. It is your responsibility to familiarize yourself and comply with the Airline's Terms and Conditions. Additionally, online travel agents may impose their own terms and conditions – such as additional fees for change/refund requests – that supplement the Airline's Terms and Conditions.

Flight documents

The respective airlines’ rules regarding the documents that you must show to prove your right of carriage may vary and can be found in the Airline's Terms and Conditions. It is your responsibility to be in possession of all necessary and valid travel documents for your journey, as well as any necessary identification documentation.

Cancellations and changes

Cancellations and changes to any flights that you book through Google Flight Search are subject to the Airline's Terms and Conditions. Many airlines reserve the right to make schedule changes and cancel confirmed bookings, and supplemental terms and conditions of online travel agents may also apply. Google is not responsible for such schedule changes or cancellations, and we do not have any control over them. Please contact the airline or online travel agent if you have any questions or would like to cancel or make changes to your booking.

Carriage and check-in

Please note that the Airline's Terms and Conditions contain specific terms of carriage, such as check-in closing times, which must be observed, failing which the airline may refuse carriage.

Please also observe the provisions on the carriage of baggage contained in the Airline's Terms and Conditions, as airlines may impose extra fees for carry-on, checked, oversized or excess baggage that is not included in the payment of the total price of the booking made through Google Flight Search.

Means of payment

As part of the booking process, you will be asked to pay using your Google Payments Account. If you do not have a Google Payments Account, you can pay using a credit or debit card. You must agree to the payment terms as specified in the Google Payments Terms of Service . If you do not have a Google Payments Account, you can set one up by going to this link , where you can also find more information about Google Payments. The Google Payments Terms of Service apply whenever you want to pay for a booking. Please ensure that you read those terms carefully before making any purchase. The Google Payments Privacy Notice explains how your personal data is treated and your privacy protected when you pay for a booking

Add-on Fees

Airlines may charge for additional services such as airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks, etc. Any charges for these additional services are not included in the price of your flight ticket as displayed on Google Flight Search unless explicitly provided otherwise, and must be arranged with and paid to the airline directly.

Additional information

For additional information on your airline, your booked flight and especially the airline's liability for injuries to passengers, damages to baggage as well as for delays regarding the carriage of passengers or baggage, please refer to the Airline's Terms and Conditions and visit the airline’s website. Please contact the airline or online travel agent for additional information about your flight.

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If you’d like to buy a ticket or change existing reservations or tickets, start by choosing your current location from the list below.

You can always purchase tickets without a service charge on united.com. To book with a United representative in the United States or Canada, the service charges are $25 by phone, $10 at a City Ticket Office and $50 at the airport. Ticketing charges may vary outside of the U.S. and Canada and based on your MileagePlus status level.

You can change or update existing reservations in the My trips section of united.com or the United app. There’s no service charge to get help from our Customer Contact Center by phone if you have an existing reservation, but your representative will inform you of any change fees that may apply.

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January 21, 2023

The 7 Best Cheap Flight Newsletters to Save Up To 90% on Flights

By   Paul William

Disclosure: Some of the links below may be affiliate links which means I receive a commission, at no extra cost to you, if you make a purchase through them.

If you’re a frequent traveler or dreaming of a vacation escape, you know that flights can be the most expensive part of a trip— so finding ways to save is a must.

One way to extend your vacations, protect your savings, and check more destinations off your bucket list is by taking advantage of these 7 free flight alert services and newsletters .

These email newsletters are run by groups of professional cheap flight searchers that constantly search thousands of routes around the world, and send you the best deals when they spot them. Some even claim to have found fares for 90% off.

Here’s how these services work and how you can take advantage:

<<Jump to list of cheap flight alert services>>

Table of Contents

Cheap Flight Alerts – How they work

There are a variety of cheap flight alert services that send heavily discounted airfare deals to your email inbox when they spot departures from your home airport.

These companies have teams of online flight searchers who constantly review flight deals from everywhere to everywhere , curating the best ones, and sending out the deals to members when a significant price drop is spotted.

Basically, instead of you spending all day refreshing Google Flights, Kayak, and ITA Matrix waiting for something to pop up, they do this and send out the deals to all their email subscribers.

The Best Cheap Flight Email Alert Services

1. going (previously called scott’s cheap flights).

Going, which used to be called Scott’s Cheap Flights, is one of the most well-known cheap flight alert services with over 2 million subscribers. They claim you can save up to 90% on flights using the deals they share in their alerts.

They’ve been around for several years now and I personally have their premium subscription now after being a free subscriber for a few years.

They send international deals, and also send a weekly email with shorter domestic weekend trips to places like Miami and Las Vegas which is neat since it’s often easier to get away for a weekend.

Sign up for Going (Previously Scott’s Cheap Flights)

2. Jack’s Flight Club

Jack’s Flight Club offers a similar service. When JFC first started, it was only available for the UK. But in the past few years, they have expanded to US departures as well.

Jack’s tends to send “combined” deals that show the prices from many airports. For example, if they spot a cheap flight deal to Paris, the deal alert emails will usually contain the flight pricing from Philadelphia to Paris, New York to Paris, Baltimore to Paris, etc.

This could either be seen as annoying and un-targeted, or good additional information depending on how you think about it.

I also have a premium paid membership for Jack’s too, which I think is somewhere around $40/year, after starting on the free membership which was also valuable.

Sign up for Jack’s Flight Club

3. Dollar Flight Club

Dollar Flight Club is also similar to Going and Jack’s Flight Club, but I have noticed one difference: it seems they are more likely to send domestic fares, whereas Going is more focused on international flights.

I also noticed that Dollar Flight Club will also include discount budget airlines like Spirit and Frontier in their alerts, while the other services tend to stick to full-service airlines like American, Delta, etc.

Sign up for Dollar Flight Club

4. Philly Flight List (only for Philadelphia)

Philly Flight List is essentially a localized version of these cheap flight alert services, meaning it only shares cheap flights departing from Philadelphia International Airport (PHL). They send international and domestic deals, and also occasionally share weekend deals. If you happen to live near Philly, check it out!

Sign up for Philly Flight List

Other Cheap Flight Alert Services to Explore

Below are several similar services I haven’t personally used, but have seen mentioned online. I can’t speak to the details, but at first glance, they all look fairly similar to the services described above, although some seem to cater to certain geographic regions.

5. Thrifty Traveler Flights

6. Fare Drop

7. Cheap Fly Club

8. Secret Flight Club (European departure focus)

So poke around these sites to see if any of them work for you.

At the end of the day, you could potentially sign up for all 8 of these services if you’re really travel-obsessed. But I’d recommend starting with 2 or 3 to get a feel for what to expect.

Either way, you should be receiving some decent flights that will open up a new world of travel possibilities!

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Automatic Refunds and No More Hidden Fees: D.O.T. Sets New Rules for Airlines

The Transportation Department issued new requirements on refunds when flights are canceled or delayed and on revealing “junk” fees before booking. Here’s what passengers can expect.

By Christine Chung

The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” said U.S. Transportation Secretary Pete Buttigieg in a statement, adding that the changes would not only save passengers “time and money,” but also prevent headaches.

The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased.

Airlines for America , a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.

Passenger advocates welcomed the new steps.

Tomasz Pawliszyn, the chief executive of AirHelp, a Berlin-based company that assists passengers with airline claims, called it a “massive step forward and huge improvement in consumer rights and protection” that brings the United States closer to global standards in passenger rights.

Here’s what we know about the D.O.T.’s new rules, which will begin to go into effect in October.

There’s now one definition for a “significant” delay.

Until now, airlines have been allowed to set their own definition for a “significant” delay and compensation has varied by carrier . Now, according to the D.O.T., there will be one standard: when departure or arrival is delayed by three hours for domestic flights and six hours for international flights.

Passengers will get prompt refunds for cancellations or significant changes for flights and delayed bags, for any reason.

When things go wrong, getting compensation from an airline has often required establishing a cumbersome paper trail or spending untold hours on the phone. Under the new rules, refunds will be automatic, without passengers having to request them. Refunds will be made in full, excepting the value of any transportation already used. Airlines and ticket agents must provide refunds in the original form of payment, whether by cash, credit card or airline miles. Refunds are due within seven days for credit card purchases and within 20 days for other payments.

Passengers with other flight disruptions, such as being downgraded to a lower service class, are also entitled to refunds.

The list of significant changes for which passengers can get their money back also includes: departure or arrival from an airport different from the one booked; connections at different airports or flights on planes that are less accessible to a person with a disability; an increase in the number of scheduled connections. Also, passengers who pay for services like Wi-Fi or seat selection that are then unavailable will be refunded any fees.

Airlines must give travel vouchers or credits to ticketed passengers unable to fly because of government restrictions or a doctor’s orders.

The vouchers or credits will be transferable and can be used for at least five years after the date they were issued.

Fees for checked baggage and modifying a reservation must be disclosed upfront.

Airlines and ticket agents are now required to display any extra fees for things like checking bags or seat selection clearly and individually before a ticket purchase. They will also need to outline the airline’s policies on baggage, cancellations and changing flights before a customer purchases a ticket.

The rules, which apply to all flights on domestic airlines and flights to and from the United States operated by foreign airlines, have varying start dates.

For example, automatic refunds must be instituted by the airlines within six months. But carriers have a year before they’re required to issue travel vouchers and credits for passengers advised by a medical professional not to fly.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

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Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Travel guide:

Travel Approval Email Templates

First time setup completed

Book travel current

Travel not completed

Get reimbursed not completed

Step 2 of 4 Book travel

Jump to Step 2: Booking Travel >

Note about travel to a training, conference, speaking event, large team IRL, or international

Authorizing official approval is secured via the event request process , so you are all set as long as your travel is booked in Concur and is in SUBMIT TO APPROVER status. However, an email of approval is still required if you will be extending your trip at your own expense , flying to or from points that are not either your duty station or location of the event , or combining your event travel with travel for some other reason.

Email Template for Individual Travel:

Subject: Approval for travel between [dates] for , external, TTS-only, Budget name or Tock project name and ID #

I request approval to travel from [ home_location ] to [ work_location ]. I will depart the [ departure_date ], to arrive in time for [ work_to_be_done ] in service of [ TTS budget name ] (options available , external, TTS-only, here ) or [ Tock project + ID number ] scheduled for [ first_day_of_travel_work_date ]. I will return to [ home_location ] on [ return_date ]. The total should not exceed $[x,xxx.yy].

Please reply with your approval, or with any subsequent questions or clarifications you may have.

Many thanks,

[ requestor_name ]

Email Template for Group Travel:

Below is the travel cost break out for [ work to be performed ] for [ Budget name or Tock project name and ID# ]. The estimated total cost is [ total cost ], with the cost for each team member broken out below. Please reply with your approval, or with any subsequent questions or clarifications you may have.

[ Include the , external, TTS-only, completed travel expenses estimator pasted here, or another format of your choice, as long as origins, destinations, dates of travel, and estimated cost are clearly identified for each person traveling ]

• , external, TTS-only, #travel
• , external, [email protected]
• , external, Book office hours

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Children flying alone will need emergency contact information, checklists and more from parents

Test runs, entertainment and other travel tips for children flying alone.

You just have to 'go for it': TikToker Megan Homme on solo travel

TikTok creator Megan Homme shares why, after taking several solo trips herself, more people should be embarking on solo vacations.

Sending kids alone on a flight can be scary. 

Many airlines allow children as young as age 5 to fly alone. 

There are plenty of things you can do to ease your own mind as a parent and help keep your child comfortable and safe on a solo flight. 

THE TOP US AIRPORTS FOR FAST FOOD, RANKED

Below are five tips for sending your child on a plane alone for the first time. 

Before your child takes off on a solo flight, keep these tips in mind.  (Drew Angerer/Getty Images)

• Check airline policies
• Do a test run
• Be sure they have a way to contact you
• Pack a carry-on with essentials and comfort items
• Download movies for entertainment

1. Check airline policies

Different airlines have different rules for minor who fly unaccompanied. 

Many airlines, such as American and United, have what is called an "unaccompanied minor service." 

This is an extra fee tacked onto an unaccompanied minor's ticket. 

For both of those airlines, travelers ages 5 to 14 are required to pay this fee — and it's optional for those ages 15 to 17. 

Check airline policies regarding children flying alone. The airlines all have different rules regarding unaccompanied minors on flights.  (iStock)

On most flights with this fee, children will be able to board the plane early, and flight attendants will escort the child on and off the plane. 

It's also important to keep in mind that some airlines, such as Frontier, don't allow children under age 15 to fly alone. 

US AIRPORTS AREN'T KID FRIENDLY: WHY DO FAMILIES GET PRIORITY ABROAD BUT NOT HERE AT HOME? 

While you're looking for a flight to book, try to book a direct flight if you can for an easier travel day for your child. This is another important factor to consider when looking at airline policies, because certain airlines don't allow kids to fly on connecting flights. 

2. Do a test run

Before travel day, sit down with your child and go over all the details. Talk about things like what time you'll be leaving, what to do while on the flight and who is going to be meeting the child at the airport upon arrival

If you live close to the airport, it's not a bad idea to go there before the day of the trip, so you can be familiar with the space.

If you are able, do a quick walk-through at the airport before your child's flight. This could help your child become more comfortable with the area before traveling.  (iStock)

You can show your child where to go to check in for the flight and areas you're able to go before security.

Maybe even grab a bite to eat from a spot in the airport while you're there. Try to make your child as comfortable with the location as you can before the flight. 

3. Be sure they have a way to contact you

Obviously, a phone is the easiest way to contact your child. If your child has a phone, make sure it's loaded with important numbers. Remind your child to give you a call upon landing. 

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If your child does not have a phone or Wi-Fi-enabled device to message or call you with, be sure to write down all important phone numbers. 

4. Pack their carry-on with essentials and comfort items

In your child's carry-on bag, you can't forget the essentials, such as a passport if it's necessary, some money and a plane ticket, but don't forget the fun stuff, too. 

This includes plenty of your child's favorite snacks and things to keep him or her entertained on the flight, such as a coloring book or small toys. 

Download movies to your child's iPad before the flight for something to watch while flying.  (Tiffany Hagler-Geard/Bloomberg via Getty Images)

A sweatshirt or small blanket is important to make room for, too. 

If you want to send your child off with a neck pillow for even more comfort, you can snap that right onto the strap of a backpack so you have plenty of room inside the bag for their belongings. 

5. Download movies for entertainment

If your child has an iPad, tablet or similar device, take time before the flight to download favorite movies. 

You'll want to download before the trip, so your child won't need Wi-Fi to play them. 

Sit down with your child and pick out a few favorites. Make sure they are downloaded and ready to go before the flight. 

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Also remind your child to plug in headphones while listening to music or watching movies on the plane. 

Don't forget to make sure the device is fully charged before you go. 

For more Lifestyle articles, visit www.foxnews.com/lifestyle

Ashlyn Messier is a writer for Fox News Digital. 

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

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FACT SHEET: Biden- ⁠ Harris Administration Announces Rules to Deliver Automatic Refunds and Protect Consumers from Surprise Junk Fees in Air   Travel

Newly finalized rules will mandate automatic, cash refunds for cancelled or significantly delayed flights and save consumers over half a billion dollars every year in airline fees

WASHINGTON – Building on a historic record of expanding consumer protections and standing up for airline passengers, the Biden-Harris Administration announced final rules that require airlines to provide automatic cash refunds to passengers when owed and protect consumers from costly surprise airline fees. These rules will significantly expand consumer protections in air travel, provide passengers an easier pathway to refunds when owed, and save consumers over half a billion dollars every year in hidden and surprise junk fees.   The rules are part of the Biden-Harris Administration’s work to lower costs for consumers and take on corporate rip-offs. President Biden signed an Executive Order on Promoting Competition in 2021 that encouraged DOT to take steps to promote fairer, more transparent, and competitive markets.   Requiring Automatic Cash Airline Refunds

The first rule requires airlines to promptly provide passengers with automatic cash refunds when owed because their flights are cancelled or significantly changed, their checked bags are significantly delayed, or the ancillary services, like Wi-Fi, they purchased are not provided.   Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how to make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. Passengers would also receive a travel credit or voucher by default from many airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.   DOT’s rule makes it simple and straightforward for passengers to receive the money they are owed. The final rule requires refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.
• Prompt: Airlines and ticket agents must promptly issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees.

Protecting Against Surprise Airline Junk Fees

Secondly, DOT is requiring airlines and ticket agents to tell consumers upfront what fees they charge for checked bags, a carry-on bag, for changing a reservation, or cancelling a reservation. This ensures that consumers can avoid surprise fees when they purchase tickets from airlines or ticket agents, including both brick-and-mortar travel agencies or online travel agencies. The rule will help consumers avoid unneeded or unexpected charges that can increase quickly and add significant cost to what may, at first, look like a cheap ticket. Extra fees, like checked baggage and change fees, have been a growing source of revenue for airlines, while also becoming more complex and confusing for passengers over time. In total, thanks to the final rule, consumers are expected to save over half a billion dollars every year that they are currently overpaying in airline fees. DOT’s rule ensures that consumers have the information they need to better understand the true costs of air travel. Under the final rule, airlines are required to:

• Disclose baggage, change, and cancellation fees upfront : Each fee must be disclosed the first time that fare and schedule information is provided on the airline’s online platform — and cannot be displayed through a hyperlink.
• Explain fee policies before ticket purchase: For each type of baggage, airlines and ticket agents must spell out the weight and dimension limitations that they impose. They must also describe any prohibitions or restrictions on changing or cancelling a flight, along with policies related to differences in fare when switching to a more or less expensive flight.  
• Share fee information with third parties : An airline must provide useable, current, and accurate information regarding its baggage, change, and cancellation fees and policies to any company that is required to disclose them to consumers and receives fare, schedule, and availability information from that airline.
• Inform consumers that seats are guaranteed: When offering an advance seat assignment for a fee, airlines and ticket agents must let consumers know that purchasing a seat is not necessary to travel, so consumers can avoid paying unwanted seat selection fees.
• Provide both standard and passenger-specific fee information:  Consumers can choose to view passenger-specific fee information based on their participation in the airline’s rewards program, their military status, or the credit card that they use — or they can decide to stay anonymous and get the standard fee information.
• End discount bait-and-switch tactics: The final rule puts an end to the bait-and-switch tactics some airlines use to disguise the true cost of discounted flights. It prohibits airlines from advertising a promotional discount off a low base fare that does not include all mandatory carrier-imposed fees.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration Both of these actions were suggested for consideration by the DOT in the Executive Order on Promoting Competition and build on historic steps the Biden-Harris Administration has already taken to expand consumer protections, promote competition, and protect air travelers. Under the Biden-Harris Administration, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• DOT launched the flightrights.gov dashboard, and now all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov.
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.
• DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs

In addition to finalizing the rules to require automatic refunds and protect consumers from surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, as the Department is working on its family seating junk fee ban proposal.
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

Travelers can learn more about their protections when they fly at  FlightRights.gov . Consumers may file an airline complaint with the Department  here .

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US mandates new airline refund rules, fee disclosures

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SNAPSHOT Wall St opens higher on megacap strength, Fed verdict awaited

Wall Street's main indexes opened higher on Monday as Tesla and Apple led gains in megacap companies, while investors exercised caution ahead of the Federal Reserve's interest rate decision later in the week.

Delta plane returns to airport after emergency slide 'separated' from aircraft

A Delta Air Lines flight returned to JFK Airport in New York City shortly after takeoff Friday when the emergency slide "separated" from the aircraft.

According to Delta, flight 520 to Los Angeles received priority to return to the airport after the flight crew saw an indicator light related to the right overwing exit and heard a "non-routine" sound near the right wing. 

“As nothing is more important than the safety of our customers and people, Delta flight crews enacted their extensive training and followed procedures to return to JFK," a statement from the airline said. "We appreciate their professionalism and our customers’ patience for the delay in their travels."

The flight was operated by a 33-year-old Boeing 767 according to data from Airfleets.net , and passengers were accommodated on a different flight later in the morning. The Federal Aviation Administration said it is investigating the incident and Delta said it would cooperate with that investigation and is supporting efforts to retrieve the slide. 

Cruising Altitude: Another Boeing plane issue? Don't fall for the headlines

Aviation safety has been under a microscope recently and the industry is working to redouble the redundancies that keep flying the safest way to travel.

Zach Wichter is a travel reporter for USA TODAY based in New York. You can reach him at [email protected].

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At Expedia, we source many flight deals from multiple providers, so you can easily find the best deals that are right for you. A great strategy for getting the best deals can be to make sure you book and travel at the optimal times. Airfare to Santa Clara (CFG) varies throughout the year based on seasonal demand. You’ll see the lowest rates for roundtrips to CFG in and in for one-ways.

Cancellation & flexibility

To change or cancel eligible flights, go to ‘My Trips’ and navigate to your itinerary. If you booked within the last 24-hours, you might be able to cancel your flight for free. Learn more about flight changes or cancellations from our customer service portal . Some plane tickets are available with no change fees, which you can filter for during your search.

Frequently asked questions

• What you pack in your cabin baggage can make the difference between a comfortable flight, and one that wears you out. Start with the essentials, such as a valid ID (like your passport) and your travel documents. Once they’re safely packed, throw in any medications you might need. Next? It’s all about the comfort factor. Earplugs, a neck pillow and a juicy novel will help the time fly by while you’re soaring through the sky.
• You’ll also want to check with your airline regarding what you can’t bring on board your flight. Knives, razor blades, swords and batons are among the prohibited items. Anything flammable, sharp or explosive is generally not allowed in your carry-on bag. Don’t forget to pack any sports equipment like baseball bats or ski poles in your checked luggage.
• Go for comfort instead of fashion when flying. Layer up and wear natural fabrics since they allow air and moisture to pass through and keep you cool. Cabins can get colder on longer journeys, so bring a hoodie or similar and always wear sneakers or enclosed shoes.
• The condition known as deep vein thrombosis (DVT) is a risk on long-distance flights. It’s the result of blood clotting caused by poor circulation and inactivity. Strolling up and down the aisle and doing foot and leg exercises while seated can help prevent this developing. Wearing compression socks or tights also helps to lower your risk.

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