boeing 767 400 cabin tour

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Boeing 767-400ER (764)

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Seat Specifications

Amenities key.

Aircraft Specifications

Cruising speed, 525 mph (845 km/h), 6,020 miles (9,688 km), 2 turbofans (wing mounted), 170 ft 4 in (51.9 m), tail height, 55 ft 4 in (16.9 m), 201 ft 4 in (61.37 m), accessibility information.

• Maximum dimensions for an assistive device carried in the cargo hold: 62 in (height) x 45 in (width)
• Maximum weight for an assistive device carried in the cargo hold: 150 lb/sq ft
• Wheelchair accessible lavatory location: Behind Row 56, Seats AB
• Delta One: 1 ABD, 2C, 3 ABD, 4C, 5 ABD, 6C, 7 ABD, 8C, 9 AD
• Premium Select: 20 - 22 BCDE, 23 CD
• Delta Comfort+: 31 - 33 BCEF
• Main Cabin: 34 - 38 BCEF, 39 CE, 41 CE, 42 - 56 BCEF,  57 CE

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• Boeing 767-400ER (76D) Layout 1

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• Boeing 767-300ER (76H/76Z) Layout 3
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Traveler photos (32).

In-flight amenities

Each seat features a personal television with Audio and Video On Demand. There is a selection of music, movies and other programming. You can bring your own single-prong headphones or purchase them onboard for $2. More Information

Each seat features an in-seat television with Audio and Video On Demand (AVOD) and a touchscreen. There is a selection of music, movies and other programming. You can bring your own single-prong headphones or purchase them onboard for $2. More Information

There are AC power ports located at every seat in Delta One. Power in Economy varies from aircraft to aircraft. Power in Economy is most often found in the first ten rows. However, all seats feature a USB power port. 

Due to these inconsistencies, passengers seeking inflight power are advised to have an EmPower adapter and sit in rows 15-22. Read our guide to in-seat laptop power for more information.

Delta Airlines offers access to the internet using Gogo service. Connectivity is available for laptops and mobile devices. Access is available once the aircraft reaches 10,000 feet cruising altitude. More information on the service and its pricing options is listed  here .

To get online faster, register for a free Gogo account at  gogoair.com  before you fly.

Food service depends on route, length of flight, and time of day. A variety of complimentary light snacks are available in all classes. Premium meal service in Delta One is available on most flights greater than 900 miles. Complimentary meals are available for passengers traveling in Economy on non-domestic U. S. flights and on select routes within the U. S. Sandwiches, wraps, snack boxes and other items are available for purchase in Economy on U. S. domestic flights greater than 900 miles.

Non-alcoholic beverages are complimentary. Beer, wine, and a variety of spirits are complimentary in First, Delta Comfort+, and for passengers traveling in Economy on non-domestic U. S. flights.  They may be purchased in Economy if the flight is a domestic U. S. flight.

Additional information for each class is available in the "Travel Info / Onboard Experience" section on  delta.com .

All of the 767-400 (76D) in Delta's fleet have been retrofitted with a new interior that features flat bed seating in Delta One. The 76D version aircraft flies all routes to London Heathrow and also New York JFK to Venice.

This aircraft features Thompson Solutions Vantage flat-bed sleeper seats arranged in a staggered pattern, featuring wide armrests that also serve as a footwell for the passenger seated behind. All seats have direct aisle access in this configuration. These seats are different than the new Delta One seats found onboard Delta's 777 aircraft which are arranged in a herringbone pattern.

In Economy, equipment boxes under the B, E, and F seats restrict legroom. The power ports in Economy vary from aircraft to aircraft, check the EmPower/AC Power icon below for more information.

Delta introduced their Delta Comfort+ branded product on their long-haul international fleet in the first half of 2011 and it is installed on this aircraft. The Delta Comfort+ section is located at the front of Delta’s economy class cabin and features up to four inches of extra legroom and 50% more recline. The Delta Comfort+ offering also includes early boarding and complimentary beer, wine and spirits. Delta Comfort+ pricing varies by route length and these seats may be purchased from Delta directly at the time of booking or at check-in. Delta Diamond and Platinum Medallion members and passengers with tickets in Y, B and M fare classes can select these seats at no charge while Gold and Silver Medallion member can purchase them at a discount.

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Delta flies 2 versions of Boeing 767-400ER.

Please choose the correct version from the list:

SeatGuru was created to help travelers choose the best seats and in-flight amenities.

Simple Flying

The impressive delta one cabin on the boeing 767-400er.

In 2019, Delta Air Lines debuted a brand new business class product onboard its Boeing 767-400ERs. An upgrade to the older lie-flat seats the plane used to sport, Delta planned to fly the planes predominantly to London, where this hard product would have done well. Now, the planes are flying a mix of domestic and international services. Simple Flying got a chance to check out the cabin. To be succinct, the cabin is impressive and is one passengers should look to book if they can.

The Delta One cabin on the 767-400ERs

Delta Air Lines has a fleet of 21 Boeing 767-400ER aircraft. These planes underwent a complete retrofit in all cabins starting in 2019. One of the much-needed improvements was at the front of the plane, where Delta upgraded the business class cabin to meet newer standards of privacy and passenger amenities.

The retrofitted Delta One cabin has room for 34 passengers in business class. The entire cabin fits between the first two doors on the aircraft and is in a 1-2-1 configuration.

Like the older configuration, the newer seats maintain a staggered, forward-facing configuration that works on a Boeing 767 . The 767 is narrower than other widebody aircraft, so Delta could not introduce its Delta One Suites on the aircraft without sacrificing a fair bit of capacity up front. Instead, it went for a modified version of the seat. 

Stay informed:  Sign up for our  daily  and  weekly  aviation news digests.

The best seats

The best seats are the window seats for solo travelers, which provide direct aisle access and no neighbors. Note that not all window seats on this aircraft are created equal. The best seats are those in even rows, which are closer to the window.

The seats in even rows feature a larger privacy shield from the aisle and a table on the right-hand side of the seat. This gives passengers a few extra inches of separation from the aisle. This means fewer distractions or bumps from passengers boarding or service running through the aisles. Note that, while the 767-400ERs can board from the second door, sometimes, these planes are boarded from the forward door, which can lead to a lot of foot traffic while people are getting on the aircraft.

As you can see from the image, passengers in odd rows sit closer to the aisle and have a smaller privacy shield from the aisle. This keeps the seat more open and exposed. For sleeping, if you do get claustrophobic, seats in odd-numbered rows against the aisle should help prevent this.

The seats are staggered because the footwell for the seat is on the side table of the seat in front. This allows for greater utilization of space.

The center seats feature a privacy partition, which is great for solo travelers sitting next to a stranger. If you are traveling with someone, the center partitions can be lowered. Center seats are also staggered, so in each pair of seats, one is more exposed to the aisle, and one is removed from the aisle.

The footwell at the seat seemed plenty big enough. This can be a problem with many products.

Seat functions

The seats are adjustable and can do everything from upright to lie-flat. Seat controls are located in a panel just above the side table. Passengers removed from the aisle will find the full seat control panel in the privacy shield from the aisle, whereas passengers in seats flush against the aisle can look to the panel near the window or center partition for the seat controls.

The seat control panels include a series of pre-set positions, including the upright taxi, takeoff, and landing position. The other three include bed mode, relax mode, and lounge mode. Passengers can also change different parts of the seat themselves. The seat controls were intuitive.

On the side of the table, there is another simplified seat control panel. This comes in handy for passengers looking to alter the seat positioning while in bed mode.

The seat also includes controls for lighting and a "do not disturb" mode, limiting flight attendant interaction while a passenger is sleeping or lounging. More decorative than useful was the side lamp, which could easily be controlled from either side panel.

In bed mode, there was more than enough room for my 5'9" frame to sleep. It was comfortable for a lie-flat seat, and Delta traditionally stocks the planes flying with the front cabin marketed as Delta One with a full pillow and comforter set.

On long-haul flights, especially when consuming a meal, having access to entertainment is an important component of an airline's inflight experience. Delta has outfitted the jets with its own inflight entertainment system created by Delta Flight Products. Using wireless technology with tablet displays mounted on the back of the seat, the 18" monitor is stocked with plenty of content to keep people busy. Delta also refreshes content regularly. 

In the side table, hidden under a panel that lifts up, passengers can find a little mirror and a remote. The remote controls the screen, although it is also a touchscreen and is very easy to use.

Don't miss this cabin

This is a cabin not to miss. One of the most popular routes this jet can currently be found is between New York and Los Angeles , where the jets are operating alongside Boeing 767-300ERs, which traditionally fly the route. If you have a choice, the 767-400ER is definitely the one to pick, as the product onboard is vastly superior compared to the 767-300ERs, which have not undergone a retrofit .

On nearly 20-year-old jets, the brand new cabin combines the latest in Delta's product with the classic legacy of the Boeing 767. Whether you are an avgeek or road warrior, this is a cabin that is sure to delight.

Have you flown Delta One on the retrofitted Boeing 767-400ER? Let us know in the comments!

Delta 767-400 economy review: fancy new seats on a tired old airplane

I have a love / hate relationship with Delta 767-400 economy class. On one hand, it might be the best economy class product in the Delta Air Lines fleet. On the other hand, it just might be the worst .

What I think of it ultimately comes down to how I’m feeling the day of the flight. If I’m in mega-nerd AvGeek mode, I love the style (and size) of the 767-400. If I’m tired and I just want to go home, an economy class seat on this airplane wouldn’t be my first choice.

I mean, have you seen how many people Delta is cramming into the 767-400 these days? Good luck dealing with that  nonsense when you’re irritable and moody…

DL350 New York, NY (JFK) – San Diego, CA (SAN) Saturday, August 21, 2021 Aircraft: 767-432/ER Registration: N843MH Duration: 5 hours 50 minutes Seat: 52G (economy)

Those of you who came from my YouTube channel and have already seen the video , you’ll know that I was in mega-nerd AvGeek mode the day of this flight. For those that haven’t seen the video yet, here you go:

There’s not much that happens in economy class at the very back of a large airplane such as the 767-400, but I did my best. As always, the music play this video and (all the videos on my channel) comes from my bros at Epidemic Sound .

A full review of Delta 767-400 economy class from New York (JFK) to San Diego

If you recall, I wrote a full review Delta 767-400 economy class in 2018 . However, that aircraft still had the old interior, and what you’re about to see is a completely new product.

Arrival at JFK airport

Technically, there was no “arriving” to do since I stayed the night at the TWA Hotel adjacent to Terminal 5 . For those of you who haven’t heard me say it before, I’m of the opinion that the TWA Hotel is the greatest airport hotel in the world. Even if you’re not an airplane enthusiast, it’ll be one of the trippiest (and hippest) hotel stays that you’ve ever had.

Terminal 4 at JFK

Terminal 4 at the John F. Kennedy international airport is monstrous. Long time readers of SANspotter.com will probably remember my comments about this at the beginning of my JFK Delta Sky Club review . Basically, if you don’t like walking, you’re not going to like being in Terminal 4.

The boarding process for flight number 350 to San Diego

Despite being in a really good mood this particular morning, it was hard not to feel a bit of anxiety in the moments leading up to the boarding process. Due to the fact that I had booked a flight only two days prior, the only window seat available was at the very back of the airplane (next to the toilets).

My first impressions of the all new Delta 767-400 economy seat

Having been on the Delta 767-400 before, I already knew what to expect. Sort of. The seats that used to be on these airplanes weren’t all that great. The video screens were small, the seats relatively hard, and they looked extremely outdated.

However, this particular aircraft featured the all new Delta economy seat, and I was very much looking forward to seeing how it felt on a large airplane such as the 767-400.

The departure sequence out of JFK

Just as I have a love / hate relationship with the Delta 767-400, I have a love / hate relationship with the JFK departure process.

On one hand, it’s some of the best plane spotting on the planet. On the other hand, the lineup for takeoff can be extremely long at times and it’ll feel like it’s taking forever .

767-400 economy onboard entertainment

I’m happy to report that the video screens in these new seats are massively better than the old video screens. Do you see what I just did there? I’ll give you a moment to appreciate the clever word play that I just unloaded on you before proceeding. Scroll down when you’re ready for more…

What kind of food does Delta serve in trans-continental economy class?

Here’s an interesting thought: the flight time between New York and San Diego today was 5 hours and 50 minutes. If this was August 21, 1983 instead of August 21, 2021, you would’ve been served a full meal back here in economy class. And there would have been drinks. And unlimited snacks. And probably some pretty good cigarettes too, for those who wanted them.

Basically, that was a fairly long winded way of saying:  we didn’t get jack **** on this flight today.

Delta 767-400 economy seat comfort on long flights

Once the snack service was complete, there wasn’t much else to do but to sit back and settle in for the remainder of the flight.

Considering that this is an airplane designed for long-haul international travel, you’d be correct in assuming that the seats are slightly more comfortable and spacious than the equivalent economy seats on a domestic aircraft such as the 737-800.

Long story short, it’s hard to pick a bad seat on the 767-400 (even in economy class). If you can avoid getting a middle seat, it’s likely to be a very comfortable experience.

The arrival into San Diego

After nearly 6 hours of flying, I can conclude that economy class on the Delta 767-400 was pretty decent. No, it’s nowhere near as good as Delta One on the 767-400 . And it may have been a totally different experience if I was in no mood to deal with the crowds, but I was still feeling pretty good as we made the descent into San Diego.

Pros and cons of Delta 767-400 economy class

This is it. This is the part of the review that I’ve been waiting for! Economy class on the 767-400 is one of those things that you’re either going to love or hate. Here are all the pros and cons to help you figure out which side of the conundrum you’re on:

• Delta configures their 767-400s for long-haul international travel. This means that there is more legroom in economy class than you will find on other domestic aircraft (such as what I showed you in Delta 737-800 economy ).
• If you’re the slightest bit claustrophobic, flying on a 767-400 (even in economy) will feel more comfortable than flying on a smaller narrow body aircraft such as an A321 or 737.
• Video entertainment is quite good. The screens are large, and there are loads of popular movies and TV shows to choose from. Better yet, these are the same video screens installed in first class on some of the other aircraft in the fleet. Check out my Delta A321 first class review to see what I mean…
• There are two aisles in Delta 767-400 economy class. The seats are arranged in a 2-3-2 configuration, which means that there are relatively few middle seats.
• Since the 767-400 is a very large airplane, it can take a very long time to get everyone onboard. Which also means that it’ll take a lot of time for everyone to deplane once you reach your destination. RIP to everyone seated in the last section of this aircraft.
• The 767-400 is louder than smaller aircraft such as the 737 and A321. Especially behind the wings, which is where economy class is located.

Other stuff you might like:

Virgin Atlantic A350-1000 economy class review: New York (JFK) to London (LHR)

Frontier Airlines A319 Stretch seats (aren’t all that stretchy really)

Air Canada A320 business class is worth going out of your way for

Comments (13).

N828MH is currently in CAN for mods. It’ll be the first 764 to get D1 Suites, Premium Select, and new Economy seats.

Really? Dang it – I didn’t realize how close I was to getting a ride on a freshly configured 764! They are going to be really nice once the updates are complete though. Delta is doing really good things with their interiors, that’s for sure.

Where did you get the new information on the updates of the 764. Will they be done by summer?

I think I read about it somewhere on airliners.net a while back. I know that the first 764 went in for mods in late January, but I can’t recall how soon the entire fleet will be completed. It’ll likely take a year or two IMHO.

I will be flying there in 2 months and I have a 45 minute connection it ATL. Will I make my 757 to SAN?

We made our 35-minute connection after arriving at terminal F and departing out of A, so you can do it if you run! It’ll be a piece of cake if you arrive and depart out of the same (or neighboring) terminals though. ATL is big but efficient.

Randy Preising

Interesting that Delta is refurbing the 767. Mainline AC is retiring all its 767s by 2019 and adding A330s. Not sure about Rouge, but I avoid them at all costs.

I remember a flight with my mom and sister from YUL in the 70s.

We were going to TPA or MCO (can’t remember which). Back then, there weren’t any direct flights from YUL, so we connected through ATL. I do remember the aircraft … a silver Eastern 727 “Whisperliner”. Of course, there was nothing whisperey about it, and I never got to use the back airstairs.

We were late getting into ATL, but at least our connecting flight was in the same terminal. My mom was freaking out, and then a golf cart pulls up next to us.

Coming from the comparatively tiny YUL, this blew me away. “Oh my gosh! It’s a golf cart at an airport!” The driver hollered at us to get in and he sped us to our gate. I thought this was the greatest thing in the world.

In all the years of flying that one incident has always stuck with me.

Haha, whenever I think “golf cart in an airport” it’s always ATL! So annoying…but highly convenient when in a time crunch. Sounds like some good memories – flying back in the 70s and 80s was so much different than it is now (both good and bad).

If you had just shown me the wing, I would have guessed that was a 777-300ER

Those wingtips are beautiful aren’t they? Still, after all these years, I sill think they are one of the best “winglet” designs ever.

I have flown 30 to 40 times. A month ago I flew from DTW to LHR in economy. It was the worst flight I have ever been on. My knees were touching the seat in front of me and I couldn’t move my feet. I always fly economy. After the flight my back was killing me for 3 days. I never get cramps in my right leg. I had serious cramps in my right leg for 3 days in 3 places. From Fort Lauderdale to DTW I flew on a Boeing 737-800. It was like heaven compared to Delta. I could stretch my legs out all the way. I am almost 6 feet.

Scott (SANspotter)

Yeah, this is why paying a little more for an Extra Comfort seat (an economy seat with a bit more legroom) is worth it. I too get aches and pains that last for days after long flights in economy, and I will gladly pay a little more to have some extra room to stretch out.

Glad your flight down to FLL was better!

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Kinda Boring Travel

Regular Travel Reviews

Flight Review: Delta Air Lines 767-400 Premium Select. A Great product for daytime flights.

Today we’re riding on the Delta 767-400 in Premium Select. This is the first time I’ve gotten a chance to check out Delta’s Premium Economy product on a medium-long flight. Today we’re traveling from Paris CDG to ATL with a flight time of about 10 hours. I’ve flown Trans-Atlantic a few times in various premium economy products and I think it’s a great way to travel. I’m excited to check out Delta’s Premium Select offering.

I’ve ridden on Delta’s 767-400 in Delta One a few times, and I really like the 767-400 as a whole. If you’d like to see a full review of Delta One on the 767-400 check out my DTW-LHR Review. Delta has done a really good job of keeping the 767-400 looking great. All of the classes (Delta One, Premium Select, Comfort Plus, and Economy) are really comfortable on the 767.

Bottom line: If you have the ability, I’d completely recommend Premium Select on the Delta 767-400. It is an extremely comfortable way to cross the Atlantic on a daytime flight. The larger seats, more recline, better service, and smaller cabin make this a real winner. Delta’s Premium Select on the 767-400 slots nicely between Business Class and Economy. At the end of the day, I really enjoyed our Delta 767-400 Premium Select trip and would be glad to fly Delta Premium Select again.

Date of Flight: December 2022

Updated: November 2023

Delta 767-400 Premium Select Seat

Delta 767-400 premium select controls and features, delta 767-400 premium select in seat entertainment, delta 767-400 premium select menus, delta 767-400 premium select meal service, delta 767-400 premium select amenity kit, delta 767-400 cdg airport boarding.

After killing a few hours in the excellent Air France Lounge, we got the boarding notification for our flight to Atlanta. Our Delta 767-400 was waiting at the gate.

When we arrived they had already begun general boarding so we jumped in the Sky priority lane and made our way into the plane. Here at CDG there’s a separate line for Sky Priority that’s well monitored. We showed our boarding passes and passports and we were on our way. They also use automated gates here at CDG, I like them and wish they’d make it to North America soon.

Into the Jet bridge. Unlike with most narrow-body flights, there was no waiting in line here. The 767 loads very nicely, the 767-400 in particular as it boards from the second door. Business Class turns left and everyone else turns right. There are two aisles so lots of space for people to board.

We found our Premium Select seats on the left hand side of the Delta 767-400. We’re in row 20 seats A and B. This is the bulk head seat. In our seats we had bedding, headphones, and an amenity kit.

There are 20 Premium Select seats arranged in a 2-2-2 configuration. The seats in the middle of the cabin would be great for solo travelers so there’s no one to step over or get stepped on by. The window seats are great for couples traveling together.

The one downside of the bulkhead seat is everything must go in the overhead bins and the bins on the 767-400 are not huge. We had to place some of our bags all the way back in Comfort Plus as they had run out of storage space here in Premium Select.

The leg room in the bulk head of Delta Premium Select on the 767-400 was very good. I could just barely bump my toes against the wall if I tried. I’m not very tall, but was very pleased with the space. A downside of these seats are that half the plane will walk by you during boarding. At least there’s lots of space, I didn’t get hit by many bags…

The Delta 767 Premium Select seats have a water bottle holder between the pair of them. There wasn’t a bottle in them when we arrived at our seat, but they were soon passed out once we were in route.

The Premium Select seats on the Delta 767-400 have recline controls that allow you to adjust the individual parts of the seat. The recline, leg rest, and foot rest all have their own adjustment. These all worked very well and just as expected.

To my left was a little storage compartment. I stuffed the Delta provided headphones in here, I used my Sonys. This is also where the power port is located. It has both 110v via a universal plug and USB.

The tray table on the Delta 767-400 is very similar to the tray table on the Delta A220 in First Class . It slides into the arm rest and is released with a little button. In fact, the whole Premium Select seat feels just like the A220 First Class seat, just more features and leg room here on the 767.

The overhead vents on the Delta 767 in premium select are very good. They exist and actually put out enough air.

The in seat entertainment on the Delta 767 in Premium Select is excellent. The screen is large and the selection of movies and shows is very good too. Those little metal fixtures on the wall are for a child’s bassinet. On long flights Delta will provide bassinets for infants in arms.

The headphone jack for the IFE was a two prong variety.

Val can report that the front jack for the headphones works just fine for audio with a 2 into 1 plane adapter. I always carry an adapter, but it looks like it’s not necessary on the 767-400 in premium.

There’s a nice little remote for the in seat entertainment. It was simple to use and really responsive.

The flight attendants distributed menus for the meal service. Premium Select gets different meals from Delta One or Economy. They fit somewhere in the middle.

The reverse side of the menu had some information about the seat, the entertainment, and the Delta Premium Select experience.

Delta 767-400 Premium Select Departure

The boarding process was nearing completion. It’s a little cloudy here in Paris, this is also the last departure of the day to Atlanta so the sun is a little low in the sky.

Pushed back right on time. The pilot told us the weather in Atlanta and that it should be a good ride for most of the flight. Looks like a 9:45 flight today. I forgot how far ATL is from continental Europe. It’s been a while since I’ve flown this route.

The safety video was shown and the flight attendants did their final safety checks as we taxied out to the runway. I put on a movie and settled into the flight. We slowly trundled to the runway and the cabin lights were dimmed.

The air here in Paris is dense, on take off we got to see some pretty cool vapor trails across the wings and engine.

Within just a few seconds we were into the clouds. I wouldn’t say these seats are super quiet on takeoff, but once the engines were throttled back for cruise, the noise wasn’t noticeable while wearing my noise cancelling Sonys.

Just a minute or two later we had climbed above the clouds. Our Delta 767-400 Premium Select bulk head seat has two windows.

The flight attendant came around and welcomed us by name, we were given hand wipes and then our meal selection was taken. I opted for the Chicken that was described as Guinea Foul. Delta Premium Select get’s a slightly upgraded meal service in comparison with Economy.

Next we were given some cheese biscuits and the option of sparkling wine or water. I decided to try the wine, it was adequate, not amazing, but not terrible.

After we finished our snacks and drinks the flight attendants gave out place mats and napkins. Certainly an upgrade from the normal economy experience.

Next our meal selection was passed out. Service is from a cart like economy, but the meals here in Delta Premium Select are certainly an upgrade. This isn’t the best looking dish, and it’s served in the packaging unlike Delta One, but it was actually pretty tasty. I wouldn’t call chicken and potatoes fancy, but it was perfectly filling.

The meal in Delta Premium Select included a nice ice cream for desert. I liked that real silverware was provided. Especially for the very frozen ice cream. I paired the meal with a Sweetwater Hazy IPA. This is a special beer for Delta. I enjoy it very much.

Outside we were passing over the Scottish Highlands. The sunset out side would last for hours, we’re chasing the sun on this flight to Atlanta. We got some really great views throughout the trip.

Back inside the, our trays were cleared and we were offered another round of drinks. I again had a Sweetwater Hazy to concluded the meal. This was a nice meal offering that I would very much compare to domestic First Class meal service(full review).

Delta 767-400 Premium Select In Flight Comfort

After our meal, the cabin lights in the 767-400 were dimmed.

I settled into a movie, the Delta 767-400 has a great entertainment selection. The screens are also really responsive.

With the seat fully reclined, it’s pretty darn comfortable. It has more recline than a regular first class seat would have. This is an area where having the bulk head seat in Premium Select is a great choice, no one in front of you will recline into your lap.

The bedding was very good too. The pillow was soft and large. The blanket was very good for a Premium Economy product. I’ve been on some Business Class products that have worse bedding than Delta in Premium Select.

Fully reclined and with the leg rest extended, the Delta 767-400 in Premium Select is extremely comfortable. It’s no flat bed, but on a day time flight, this is a great option. Even on an overnight flight, I’d strongly consider Premium Select. The flight attendants were great too, very regularly passing through the cabin with water or offering other beverages.

Delta Premium Select comes with an amenity kit. They are using the brand Someone Somewhere for these amenity kits. Using the QR code you can look up the person who made your individual kit. The pouch themselves are very nice, I have a pile of impersonal amenity kits from Delta(Tumi) and other airlines, this one is better.

Inside the Premium Select amenity kit is a tooth brush with paste, socks, an eye mask, and hand balm. Just about everything you’d need.

Delta 767-400 Premium Select Snacks

Throughout our trip to Atlanta, the flight attendants would periodically pass through the Premium Select cabin with an assortment of snacks and drinks. I know I shouldn’t eat and drink so much when I’m flying, but what else do I have to do? This is a daytime flight, I’m just watching movies for 9 hours anyway.

The seatbelt sign was turned back on, it was getting a little rough as we passed south of Greenland. Unfortunately there’s no view outside, the cloud cover outside is blocking our view. Still chasing that sunset as we head west.

“Would you like a warm cookie?” Is one of my favorite expressions. Just off the coast of Canada we got a snack and drink. These Tip Top cocktails are one of my favorite additions that Delta has made to the drinks menu in a long time.

Delta 767-400 Premium Select Bathrooms

The Delta 767-400 has lots of lavatories. Passengers in Premium Select are not supposed to use the ones in front of business class, the ones behind Delta One were ok though. As were the ones midway through the economy cabin. For being a longer flight, the bathrooms were well kept. The 767 has decent sized lavatories too.

The whole plane’s cabin was kept relatively dim, but not in complete darkness. Premium Select and First Class were mostly blue mood lights.

Outside, the sun had nearly set as we approached the coast of Canada. The views from this flight were pretty incredible. I’m not accustomed to such late westbound Trans-Atlantic crossings, this was fun.

Delta 767-400 Premium Select Pre-landing Snack

About 90 minutes before landing, Delta Premium Select had one final hot meal. This was the Asian Chicken Spring Roll. It was pretty decent. I paired it with a Coke.

Val had the other option, the Spinach and Feta Pastry. She also reported back good things for this snack. Nothing was huge, but it we’ve been eating and drinking all flight so it was more than enough.

While we had our final meal the lights were brought up and the color was changed to this light mauve. I watched one final movie as we made our way down to Atlanta.

Delta 767-400 Premium Select Landing In ATL

Outside it has become fully dark outside. The sunset has finally passed us as our 767 descended into the Atlanta area. Delta Premium Select has been a really pleasant way to cross the Atlantic.

A few minutes later we’re on the ground with the distinctive ATL tower in the background.

After a quick taxi to the gate we were off the plane and into the ATL International Arrivals Facility. We’re trying to catch an early flight to Greenville so we’re in a little bit of a hurry. We did make it, but that’s another show.

Delta 767-400 Premium Select Final Thoughts

This was my first experience with Delta’s Premium Select product and I really enjoyed it. The Delta 767-400 is a nice ride too. It’s just the right size plane for so many routes and it’s extremely comfortable in all of it’s cabins. Delta has done a nice job of updating their 767-400s with very modern interiors. This includes adding Premium Select to every 764 in their fleet.

Premium Select is a great compromise between Business Class and Economy. The seats are large and comfortable, they have lots of recline, but not yet a flat bed. They have features like a remote for the in seat entertainment, noise cancelling headphones, and leg rests. It’s a very similar seat to what you’d find in domestic first class.

The service for Delta Premium Select is again right between what you’d find in Delta One Business Class and Economy. The meal is a little nicer and served along side real silverware. There are a few passes of various snack baskets and beverage choices. The Premium Select cabin is small and quiet too.

I really like Premium Economy for Daytime Trans-Atlantic flights. Plenty comfortable for the 8-10 hour flights I use to the East Coast. Delta does a nice job with this product and I’d be very glad to fly it again on the 767-400.

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Flight Review: Delta 767-400 Premium Select

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Onboard Delta's first retrofitted Boeing 767 with snazzy new cabins

Delta isn't just adding new planes to its fleet these days.

In addition to new deliveries , the Atlanta-based carrier is retrofitting a major swath of its international fleet, starting with 19 of its Boeing 767-300s.

These Boeing widebodies are getting a brand-new Premium Select cabin, along with a host of other enhancements, including modernized finishes in both the Delta One and coach cabins.

Delta's aging Airbus A330 fleet (both the -200 and -300 variant) will also receive similar enhancements . The A330 retrofits have begun and all of the carrier's jets — both the 767s and A330s — should be complete by mid-June 2022.

The first plane to undergo the reconfiguration, a Boeing 767-300 registered N178DZ , was modified in Kansas City, Missouri and recently re-entered service.

I've been tracking the specific jet since it started flying again in late June, and I finally had the opportunity to check it out in Atlanta during an exclusive tour.

Here's what it's like inside.

Want more airline-specific news? Sign up for TPG's free new biweekly Aviation newsletter!

Premium economy is the big bet

As airlines around the world keep revolutionizing their business-class cabins, a new market has emerged for a product that fits between a private lie-flat pod and a standard coach seat.

Enter premium economy .

With spacious seats, a quieter cabin and an elevated onboard experience, premium economy is designed to bridge the gap between business class and coach.

Delta's take on the cabin, dubbed Premium Select , first debuted on the carrier's flagship Airbus A350.

Since then, its footprint has expanded to the Airbus A330neo and Boeing 767-400 .

Now, you'll find it on the Boeing 767-300 fleet, too. Delta clearly believes that there's a market for the product, so it makes sense that its footprint is expanding further.

Premium Select on Boeing 767-300 is outfitted in a spacious 2-2-2 configuration, meaning that there are no middle seats.

The cabin spans rows 20 to 22, with 18 total seats.

While the seat itself is reminiscent of the airline's domestic first-class recliner, it sports a bunch of added bells and whistles that'll make it more comfortable for long-haul flying.

For one, each seat has both a leg rest and a footrest.

This includes the bulkhead row as well, which is a nice touch since some other airlines modify the bulkhead seats with either less recline or a less comfortable leg rest.

Just note that the last row of Premium Select is missing windows.

There's also plenty of storage at each recliner, including a dedicated water bottle holder, a deep pocket for a tablet or book and a larger-than-normal seat-back pocket.

The bi-fold tray table comfortably fit my 10.5-inch iPad Pro and is large enough for most laptop computers.

Each seat has its own universal power outlet as well, with a separate USB-A port. Hopefully, Delta will soon decide to install the newer USB-C standard across its fleet, which should help charge the latest devices at a faster rate.

The manual seat controls and entertainment remote are located on the inner edge of the armrest. You'll find a 10-inch high-definition touchscreen loaded with Delta's latest entertainment software at each seat as well.

There's another major improvement that Delta added to its retrofit program that might not immediately catch the eye.

From nose to tail, the airline installed new seat cushions in all cabins.

These new memory foam cushions are noticeably more comfortable than the slimline seats you'll find on many other airlines. While I only had a few minutes to put it to the test, it was immediately clear that there was much more padding at each seat.

This will be a game-changer if you're flying on this jet on a long-haul route.

Delta One gets a fresh cover

Delta One, the airline's business-class cabin, also got an upgrade, but not necessarily the one you're hoping for.

Delta's 767-300s feature the first-generation Thompson Vantage seat , which is woefully outdated at this point compared to the pods and suites that Delta offers on its newer jets .

Sadly, Delta didn't decide to install its new suites product on this plane. If it's any consolation, the airline is planning to retire this fleet entirely by 2025, so it's only a few more years until this jet and biz seat is going to the boneyard.

Though the "bones" of the business-class product haven't changed, there are all-new finishes that are a noticeable step up from the worn leather you'll find on the non-retrofitted 767s.

Seriously, the cabin looks much sleeker and more inviting than before.

But it's not just the finishes. Each Delta One pod also has a new memory foam cushion which should help make it easier to get comfortable and fall asleep.

Another welcome addition to the reconfigured 767s is an espresso machine. Going forward, you'll be able to order espresso-based drinks when flying in Delta One on this plane.

As mentioned, other elements of the pods remain unchanged. The screens are still just 10.1 inches (but they are loaded with the latest inflight entertainment software).

The tray tables haven't gotten any larger, either.

The 26-seat Delta One cabin is outfitted in a staggered 1-2-1 configuration, meaning that some seats are better than others.

Solo flyers should definitely choose an odd-numbered window pod for the added privacy since the seat itself is flush with the window and further from the aisle.

Just be sure to avoid the window seats in row 6 since they have misaligned windows.

A rebalanced coach cabin

The new Premium Select cabin comes at the expense of economy seats.

The legacy configuration had 35 Comfort+ and 165 main cabin seats, while the 767-300s equipped with Premium Select sport just 21 Comfort+ seats and 151 main cabin ones. In total, the new configuration for the Boeing 767, internally referred to as "76K," has 10 fewer seats on the plane.

You'll find the cozy Comfort+ cabin located just behind the premium economy recliners.

These seats are identical to those in coach, except that they sport additional legroom and can be easily identified by their red-trimmed finish.

The armrests in the bulkhead row 30 are immovable, but otherwise, all the extra-legroom seats are identical.

You'll find the remaining 151 coach seats right behind the three rows of Comfort+.

The 2-3-2 configuration is one of the most comfortable you'll find on a wide-body jet. There's just one middle seat per row, so the odds of getting a window or aisle are much higher on this plane.

The coach cabin received two major improvements with this latest retrofit.

For one, there are power outlets located at each row: there's one for each pair of seats along the window, and two outlets for each of the three center seats. (In the legacy configuration, power outlets weren't available in coach.)

In addition to more juice for your devices, the cushions at each economy seat got a major improvement. Like the rest of the plane, they're now made of a much more comfortable memory foam padding that's noticeably thicker than every other coach seat I've tried in recent memory.

More enhancements bring the plane to the 21st century

It's no secret that Delta's legacy 767-300s are the most dated planes in its international fleet.

That changes with this reconfiguration progress. Instead of just installing Premium Select and calling it a day, Delta told TPG that it tried to modernize every aspect of the onboard experience on this jet.

The first thing you'll notice when boarding is a refreshed galley and entry area with the Delta logo emblazoned on a striking blue backdrop.

Once you're seated, it won't take long to appreciate the mood lighting that Delta added to the 767-300. With unique scenes for various phases of flight — including meal service, cruise, overnight and wake up. The carrier's goal is to use the lighting to help ease jetlag and boost comfort.

Another major improvement is the enhanced lavatories. Though the number of bathrooms doesn't change with the reconfiguration — two for biz and four for premium economy and coach — the finishes have been modernized with mood lighting, as well as foot pedals for touchless access to flushing the toilet and opening the garbage.

Delta didn't forget about its flight attendants either. The airline added two new jumpseats at the back galley to help in case of turbulence in the middle of the flight.

Previously, there were just two jumpseats in the back galley, so flight attendants would need to rush to the front of the plane to get seated should the captain instruct them to buckle up.

Now, if they're working in the back, there'll be room for two more.

Bottom line

Delta's first retrofitted Boeing 767-300 is now in service, and it's a welcome improvement compared to the legacy configuration.

The brand-new Premium Select cabin is great for those looking for a more exclusive product priced between coach and business.

While it's disappointing that the Delta One biz cabin didn't get a major product overhaul, the finishes have been updated with comfier (and visually appealing) cushions.

The same is true for the economy cabin. The plush memory foam cushions and power outlets at each row should make it easier to relax in the back.

Along with fancy mood lighting, a new welcome area and refreshed lavatories, Delta's reconfiguration program takes the 767 fleet into the 21st century.

All photos by Zach Griff/The Points Guy

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Delta One 767-400 Review

A premium product refreshed and ready to excel in the post-pandemic landscape

Airlines are struggling mightily to restore their operations on this side of COVID, but higher flying hasn’t been rendered impossible in the meantime. Delta, for example, has spent the better part of the pandemic refreshing its fleet of Boeing 767s, and as a result, boasts one of the more comfortable ways to travel long-haul on a U.S.-based carrier. These planes are 25 years old on average , but because of such comprehensive refurbishments in all classes of service, they feel much younger than they actually are. Newly installed lie-flat seats are the centerpieces of Delta One (i.e. its brand name for business class), and all come with direct aisle access, ample, private space to lounge around, and professional-looking design elements that still convey a sense of luxury. While its competitors have been catching up to Delta’s standing in the premium domestic market – and surpassing it in some regards – the carrier has no equal between New York and Hawaii.

All things considered, Delta’s premier experience is quite different now compared to how it was pre-COVID. In Winter 2022, the carrier overhauled its soft product to include more sustainable comforts ; the iconic Tumi amenity kits and Westin Heavenly Bedding sets are out, and artisan-made pouches and recycled-plastic-bottles-turned-blankets are in. To the horrors of some higher flying winos, many bottles of red, white, and bubbly have been replaced by canned alternatives. Whether or not these changes are motivated by a sense of corporate responsibility or are merely thinly-veiled cost-cutting measures – some commentators are cynical – Delta One still remains one of the better ways to fly within the United States. In business class, no other domestic carrier can provide the same combination of lie-flat seats, direct aisle access for everyone, schedule convenience and network connectivity, and service(s) both in the air and on the ground. United comes close to matching, but Delta Medallion status holders are eligible for complimentary upgrades on such routes whereas United’s elite members are not (which could be a key difference for some). Moreover, assessing reputation is inherently flawed, but Delta consistently ranks among the top three U.S. airlines .

In February 2022, Delta announced plans to expand its Hawaiian presence , in part using its refurbished 767s to operate between New York and Honolulu beginning in November that year. This is the second longest domestic flight – second only to Hawaiian Air’s Honolulu-Boston route – with competition from Hawaiian and United, albeit with the latter based out of Newark. Now that the route is officially up and running, the cost of Delta One fares to and from Honolulu (as they are wont to be) can be reasonable while simultaenously maddening. The cash rate in a vacuum can often be a pretty good deal…

…But when you compare Delta’s price to its closest competition, it becomes exponentially more appealing.

Related reading: “On perceiving ‘good’ value”

Heaven help you if you want to pay with points, for instance, unless you’re cool with dropping six figures worth of SkyMiles for a redemption valued at around 1.1 cents per mile. Partner availability is a rarity, too, but it’s not like any of this should come as a surprise ; on its own metal, Delta really wants its customers to pay as close as possible to cash-points parity.

To Delta’s credit, economy fares are also affordable…

…And from there you can easily upgrade into Delta One, either by paying an upcharge sometime after booking – on my particular flight it cost $859 or 79,900 SkyMiles (a redemption also valued at 1.1 CPM) – or for free the day of departure, if you’re a Medallion status holder who’s comfortable waiting it out.

On the ground, Delta One passengers are granted access to priority check-in desks and security lanes, as well as a SkyClub lounge once airside. There’s a location in Honolulu famed for its creative cocktails , but alas, I was running late and had to scramble to catch the flight. The plane was fully loaded by the time I showed up, so while it’s not necessarily representative of typical boarding processes, this was the easiest part of my predeparture experience. The scene that awaited on the other end of the jetbridge was a happy one, with a crew of flight attendants joking and laughing before the door closed behind me.

Delta Airlines DL 305 Honolulu (HNL) – New York-JFK (JFK) Scheduled Departure:   16:55 (17:04 wheels up) Scheduled Arrival:   7:30 + 1 day (7:06 wheels down) Duration:   9:02 Aircraft:   Boeing 767-400 Seat:   8D

After stepping onto a refurbished 767-400 and turning left, Delta One gives a strong first impression. The 34-seat cabin isn’t opulently luxurious in the way Qatar QSuites are, but it instead looks professional and befitting for a crowd of business travelers. For a plane that’s been flying since April 2000 , this exceeds expectations – you can’t tell the bird is as old as it is – and it will likely remain in good shape for the next few years.

Delta has elected to install lie-flat seats in what’s known as a 1-2-1 staggered configuration. This means the cabin is laid out so that everyone has direct access to an aisle, but some are closer to it than others. This is particularly true for window seats; a passenger in an even row is up against the wall – with a side console serving as a buffer to the aisle – whereas someone in an odd row is closer to the aisle, with the console placed adjacent to the windows. To maximize space efficiency, your footrest is enclosed in the forward seat’s console.

The “true window” seats are the most desirable in Delta One because they offer extra privacy and marginally better views, but otherwise, they’re designed near-identically (the staggers are nothing more than mirrors of each other) compared to the others and are effectively the same. So, unless you’re really into flightseeing, don’t worry if you can’t land an even row window – you’re still in for a treat!

The majority of the seat’s features and controls are located on/near its side console. Don’t read this as a complaint, but most everything here, like the cabin as a whole, is tastefully utilitarian and clean-looking. It’s not exactly snazzy, but like a bowl of vanilla ice cream, it’s agreeably inoffensive and there’s not too much to complain about. Moreover, having such conveniently placed and functional power sources – ones capable of delivering electricity via an international outlet and/or a USB Type A jack – is an important but typically unheralded benefit.

Granted, there are a few interesting details, like a patterned countertop that looks kind of similar to marble (but won’t ever be mistaken for marble), an angular ambient light fixture, and elaborate stitches and embossments into the upholstery. Hard white (and gray) plastics otherwise dominate the scene, but there’s nothing wrong with that.

The side console is plenty large enough for you to keep belongings close by while in-flight, and should you need a container, there’s a slot wide and deep enough to store an iPad, a travel wallet, and/or other similarly-sized items without exposing them to passersby.

The tray table springs out diagonally from beneath the console’s top surface, and it’s worth noting that while you can’t get out from the seat when it’s deployed, it’s easily maneuverable, spacious, and sturdy enough to support a laptop. The tables built into past iterations of 767 Delta One seats have been far more complicated to operate and far less flexible – this is a welcome improvement on the refurbished plane.

A pleather-clad armrest flips up to reveal a remote for the in-flight entertainment system – which is nice to have but only so useful when there’s a responsive touchscreen monitor – and a small vanity mirror, which is a thoughtful inclusion. Want to make sure you don’t have food stuck in your teeth or apply a quick layer of make up before landing? You’re all set.

To adjust your seat, convert it into a bed, and then turn the lights off (and do the reverse when it’s time to wake up), there are touch capacitive buttons located on both the suite’s “wall” and just above the seat cushion. The latter is particularly useful, as it allows you to tweak your position and/or lighting situation while you’re fully reclined, but both struggled to consistently register inputs.

Individual air vents seem to be growing increasingly rare – good luck finding them in foreign carriers’ premium cabins – but Delta fortunately bucks this trend on its 767-400s. These are perhaps the most underrated seat controls, as they allow travelers to perfect their sleeping conditions as best they can. My sunburned skin appreciated the cool airflow!

Consistent with the surrounding interior design, the seat’s forward portion is simple: there’s a broad white panel that contrasts dramatically with the huge, black 18-inch in-flight entertainment system.

There’s a sloping footrest underneath the monitor, which can help make lounging around all the more comfortable, and then a cubby (underneath the forward seat’s side console) that extends the length of the sleeping surface area once the chair reclines into a bed.

Delta doesn’t cut corners with its in-flight entertainment, licensing hundreds of movies (546 on this particular plane), dozens of episodes from 41 TV shows (including “prestige” channels like HBO and Showtime), and 123 albums, among other things. Everything is presented on a responsive 18-inch, high definition touchscreen monitor. Frequent flying IFE connoisseurs might disagree, but it’s hard to imagine running out of consumable content onboard a Delta plane.

Should the thousands of hours of programming not be sufficient for you, you can connect to the internet. Delta excitedly announced in January 2023 that free internet would be rolling out to most of its fleet in February 2023, but alas, this does not yet apply to most Delta One-equipped aircraft – that functionality should be arriving before the end of 2024. In the meantime, you can purchase a pass on the 767-400 for around $40 per flight. That’s pretty expensive, but on my particular plane the satellite internet was inoperable, which is arguably an even worse fate (where you don’t even have the choice to spend that kind of money). Beyond that, there’s a comprehensive, better-than-average moving map that cycles through three-dimensional animations depicting the plane’s position, and most Delta One seats have two windows in case you’d rather just gaze out.

Delta made waves in 2016 when it announced that, instead of regular seats, it would begin outfitting its long-haul business class cabins with suites . The key difference is that the latter offers sliding doors, and at the time, no other carrier could match this outside of first class. For all the hullabaloo back then, it’s a bummer the innovative seat model is too wide for the relatively narrow 767 airframe, and so this iteration of Delta One comes without a door. Fortunately not much is lost in the grand scheme of things – some actually prefer it this way – and it’s not like you’ll be feeling exposed, anyway. This is especially true if you’re positioned away from the aisle in a “true window.”

Shortly after boarding, the flight attendant responsible for my aisle, Lisa, appeared with a tray of predeparture beverages. She offered a choice of water, sparkling wine, and a Hawaiian classic, POG juice (i.e. passionfruit, orange, and guava juice), all of which came in proper-but-strangely-shaped glassware.

The purser, Sondra, meanwhile introduced herself and the other crewmembers working the Delta One cabin. Notably, she took the time to address everyone by their formal names, ask their preferred names, and then relay the answers to her colleagues. So, after first being addressed as Mr. Colins by Sondra – who, for what it’s worth, thanked me for being a Platinum Medallion member – both Sondra, Lisa, and others subsequently addressed me as Paul. I have never before seen such impressive attention to detail in business class. Sondra also distributed dinner menus while making the rounds, and these too reflect Delta’s newfound commitment to sustainability . Instead of handing out multipage single-use booklets, she merely presented passengers with a list of entrees and a QR code printed on recycled cardstock.

Details about appetizers, sides, desserts, and drinks are published digitally now (present tense because at the time of this writing, you can still scan the code if you’re so inclined to see what’s available on DL 305), which makes for a minor-but-understandable change.

Other onboard goodies include a noise-cancelling headphones resembling Bose QC25s – they’re decent-enough but don’t sound as good or feel as comfy as a genuine Bose headset – a pair of slippers, should you want to move around the cabin sans shoes ( for your own good, please don’t go barefoot ), and an amenity kit.

The amenity kit, which is produced by Mexican artisans under the Someone Somewhere brand and furthers Delta’s sustainability efforts ( and also support typically-exploited laborers ), replaces a beloved Tumi-designed predecessor. While the new pouch may not be as distinctly-styled as the previous hard-shelled one (nor likely as expensive, too), it’s perfectly sufficient, providing passengers with a few toiletries, an eyemask, a bamboo toothbrush, and a cardboard pen.

United stands alone with its remarkably varied bedding options , but Delta’s single pillow is soft and plush, and the sheet is large enough to cocoon even the biggest bodies. Also, per the environmentally-friendly bag they come in, they’re both made from over 100 recycled plastic bottles.

Anyway, the plane pushed back right on schedule at 4:55pm, and despite being held up on the taxiway for a few moments, Captain Mike assured passengers we would be in the air in no time. He kept his promise, with wheels up clocked a mere nine minutes later at 5:04pm, and off we went into a beautiful Hawaiian evening.

There was some rough, windy air throughout the first couple hours of the flight, but within the first 30 minutes airborne, Lisa was skillfully pushing and balancing a bar cart down the aisle. If for whatever reason the smartphone-enabled menu is finicky – or if you fancy a more engaging interaction – you can peruse the bottles and beverages available, and solicit some recommendations, too.

I opted for more sparkling wine and some still water – if you’re into brand-name waters, Delta stocks SmartWater in business class – and the glasses were served alongside a ramekin of candied nuts, savory cheese cubes, and salty olives.

The happy “hour” only lasted for half that, and dinner was served on a single tray exactly 60 minutes after takeoff. Between the pineapple and burrata salad to start, the Hawaiian-styled barbecued chicken, rice, and tropical salsa bowl for an entree, and a purple Taro roll on the side, everything was memorably tasty.

Catering meals for a plane and subsequently preparing them onboard can be a challenge. The chefs on the ground clearly incorporated local culinary traditions into their meals, and the crew exceeded expectations reheating and plating them.

Beyond the delicious food, Lisa periodically appeared with refills. During one visit she proactively suggested pairing the chicken with Delta’s airplane-exclusive cobranded beer, the H.A.Z.Y. IPA. It was created by the Atlanta-based Sweet Water Brewing Company, and indeed, it was citrusy without being overpowering, and complemented the more-savory entree.

One thing sorely lacking from dinner was a more-substantive dessert option. I’m all for healthy eating and the grapes candied with cream, honey, and mint were more than enjoyable, but as American and United flyers can attest, it’s hard to beat an ice cream sundae at 38,000 feet.

Tray tables were cleared 45 minutes after they were set – a mere 90 minutes had elapsed since departing Honolulu – and the crew began prepping the cabin for bedtime by gradually dimming the moodlighting. Despite the obvious priority to get people asleep, nothing about dinner ever felt rushed or harried; it was an exceptionally-well executed service, and as a result, we would be able to get full nights of sleep.

There are two lavatories for the 33 Delta One passengers and the pilots to share, and while that’s not a great ratio, they only got egregiously busy right before landing. Crucially, they were kept in reasonably good shape throughout the flight.

There are bottles of “luxury” soap and hand cream available by the sink, both of which are are supplied by the Grown Alchemist brand (vice Malin + Goetz), and are perfectly acceptable for what they are.

There’s a fold-out padded bench that can make getting changed in or out of sleep clothes much easier. It’s a smart feature that prevents higher flyers from having to hop around a germy toilet when putting on pants and simultaneously trying to keep their feet from touching the floor.

No matter how hard the airline tries to market it, or whether or not it comes with a door, a Delta One “suite” (as they call it) will never be mistaken for a bedroom. It’s much more of a tricked-out cubicle than a sumptuous luxury hotel – although you can activate a “Do Not Disturb” placard to discourage flight attendants from waking you up – but like so much everything else, it’s fine for what it is, and is competitive compared to other options in the sky.

These “suites” nevertheless are appealing places to spend the night, and they certainly beat the onboard alternatives. Moreover, having access to something resembling what you might get on terra firma can be an immense help in fighting jetlag, and also preparing yourself for the reality awaiting upon landing.

When fully reclined, the seat is about as spacious/cozy as a sleeping bag, but you’ll enjoy much better padding than you would if you were on the ground. As a 6′ 3″ (190 cm) side sleeper, the surface area was long enough so I could fully stretch out, there was enough room in the middle section to comfortably bend my knees, but the shoulder space was slightly too cramped. Some have likened Delta One on 767s to sleeping in a coffin – that characterization seems a bit extreme – but I did wake up twice with arms asleep.

Because of the efficient dinner service, I tucked into bed two hours after takeoff with seven hours left to go to New York’s JFK airport. Lisa appeared with a bottle of water and earplugs before I turned off the light, which was a professional-yet-kind touch. It seemingly defies conventional wisdom, but especially in order to maximize sleep, longer redeye flights are usually preferential to shorter ones.

Aside from some mild turbulence in both the air and in the blood flow to my arms (as previously mentioned), I slept uninterrupted for nearly seven hours – arguably the height of luxury during long-haul travel – until Lisa came by with a cup of coffee and a chipper request to get up and get ready for landing.

Breakfast comprising french toast OR coconut chia pudding was served to those who were awake at the time, but I was not and the flight attendants honored my “Do Not Disturb” request. Once everyone had woken up and the plane was on final approach though, Sondra passed chocolates around the cabin, and thanked everyone individually for flying Delta One. Talk about a sweet ending!

We touched down smoothly at 7:06am, exactly nine hours and two minutes after wheels up, and pulled into our gate 15 minutes before our scheduled arrival time.

Aside from expedited handling at the baggage claim, there’s one last meaningful perk for Delta One passengers: you’re able to access the SkyClub on arrival. Assuming you’re able to remain in the airside part of the terminal – sorry to those coming from overseas who must clear immigration and customs and then leave the airport – you can wake up on the redeye flight, head to the lounge, and then check-in to a shower to freshen up.

Washing away the cobwebs after a full night’s sleep put the finishing touches on my rejuvenating trip from paradise. Going back to reality after a fun Hawaiian vacation is never fun, but Delta makes sure its premium customers are equipped to make the transition as happily as possible. Talk about higher flyer!

In terms of what you could want from long-haul business class, Delta One offers one of the more-complete experiences; this is especially true on domestic routes, where no other U.S. carrier can match Delta’s total value proposition. From start to finish and beyond, the airline delivers all of the accommodations you would need to feel comfortable every step of the way. While its hard product may not be visually striking like its foreign counterparts’ offerings, Delta’s Stormtrooper-chic suites are comfortable, practical, and largely accomplish what they need to do. The same characterizations could be applied to the food and the amenities – simply good – but the crewmembers warrant special recognition. Delta has a strong reputation for its kind and helpful service culture, and on this trip, the flight attendants reinforced the reasons why. Any weaknesses are relatively trivial compared to the product’s strength and competition, so if you can book a flight like this one at such reasonable rates, it’s a no-brainer EVEN IF you have loyalty considerations.

The good, the bad, the ugly of Delta One on the 767-400

• Within the United States, Delta One checks more boxes than any other premium alternative; overall it’s the strongest business class offering in the country.
• Delta runs a consistent and reliable operation that’s now turning towards greater sustainability, and its employees on the ground and in the air are thoughtful and kind professionals.
• The newly-installed hard product onboard the 767-400s is appealing and, more importantly, comfortable for long-haul travel. Its designers catered to what passengers prioritize most without having to compromise too much.
• Dinner was especially tasty, and it included flavors unique to Hawaii.
• All of this can be yours at one of the lowest cash prices in the Hawaii-New York market sector!
• For as attractive as the cash rates can be, Delta One SkyMiles redemptions are – even at their best – hideous.
• The bed was a little bit too narrow. Likening the seat to a coffin is a bit over-the-top, but you can see where the critics are coming from.
• While the single tray meal service was efficient, it wasn’t particularly substantive. Ice cream would have been a nice dessert option.
• It was hard to escape the feeling of whether or not elements of the experience – particularly the soft product – are actually good, or merely just “enough.”
• Delta’s desire to be more sustainable is admirable – especially in an industry notorious for its carbon footprint – but how much of the change is motivated by financial incentives? Color me cynical.

Have you flown Delta One before, either on the 767 or another long-haul plane? What are your thoughts?

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Paul colins.

Airline Reviews , Delta , Reviews , SkyTeam , Trip Report

767 , Air Travel , Airline Review , Business Class , Delta Airlines , Delta One , Hawaii , Luxury Travel , Travel Review

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About the higher flyer.

Established in August 2016, The Higher Flyer has been committed to helping its audience understand how airlines, hotels, and banks — and their loyalty programs — all work.  The posts and pages of this website explore some of the ways that readers can get more bang-for-their-bucks; with some know-how and creative thinking, anyone can turn into an elite, knowledgeable traveler:  a higher flyer.  Need more help?  Professional consulting services are available at the companion site:  THF Consulting .

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