defence travel card contact

• DTS is Operational Updated: 04/27/2024
• Authentication
• Document Signing
• Reporting Services
• Import/Export Services
• Receipt Services
• Travel Office Data Sync
• Ext: Air Availability (Google ITA)
• Ext: Accounting/Disbursement (GEX)
• Ext: Hotel/Car Availability (Sabre/Worldspan)
• Ext: Mileage Calculations (DTOD)
• Ext: Defense Lodging System (DLS)
• Ext: Archiving Services (DMDC)

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Defense Travel System

Your travel management hub for dod trips.

Military members and DoD Civilian personnel can book official travel and manage travel expenses.

How It Works

Book your travel.

with all the reservations you need, estimate expenses, and request advanced payments

Receive Approvals

for your travel plans and known expenses before and after you travel

Keep Records Up to Date

with your travel plans and expenses before and during your trip

Input Final Expenses

and attach receipts and records when you return from your trip

Get Reimbursed

back to your bank account, Government Travel Charge Card (GTCC), or both

DoD Travel News

• Travelers MUST Re-Book Certain Rental Car Reservations Immediately
• Highlights of GovTravels 2024
• Rental Car Agreement #5 Effective April 1, 2024
• Top Performers Recognized for Excellence in Practice Awards at GovTravels 2024
• Sustainable Defense Travel – Travel Green on your next Official Trip

DTS Notices

There are no DTS Notices available.

Travel Resources

Learn how to use the DTS system through online videos and more

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Save time at the airport and find out how you can participate for free

Access the Joint Travel Regulations and other travel policies

Need More Assistance?

Services for You

TravelConnect

Travel tips.

All Defence personnel undertaking domestic or international travel should bookmark this page on their mobile device, for quick access to travel support contacts.

Before travelling, the traveller should ensure their credit card limit is sufficient and that they know their card PIN. Where a Defence travel card is not accepted for payment, personnel must pay with their own funds and seek reimbursement upon their return.

During travel, any amendments to a travel plan must be approved by the authorised approver.

When all travel is complete personnel must acquit all transactions and retain relevant financial documents.

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Defense Travel Management Office

Resource overview.

The Defense Travel Management Office is the Defense Department’s agent for commercial travel. DTMO manages travel programs, travel policy and implementation, travel card program management, customer support and training, and oversight of Defense travel systems, both the Defense Travel System and MyTravel. The DTMO website contains information on travel-related allowances as well as tables to look up the current rates.

How this resource helps

The DTMO website contains information on travel-related allowances as well as tables to look up the current rates.

Learn more about travel-related allowances

Use the DTMO website to find out more about these allowances and how much you should receive.

How to access this resource

More information is available on the DTMO website .

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Department of Defense Travel Clients

Frequently asked questions, what is the benefit of using the 24-hour automated telephone system.

Use of the 24-hour automated telephone system will allow you to obtain:

• Account balance
• Available credit
• Available cash
• Transaction history
• Payment information
• Payment mailing address

You can also:

• Make a Pay by Phone
• Activate card (Card Receipt Verification)
• Customize PIN number

Can I pay my DoD Travel Card account balance with a debit card?

No. Unfortunately Citi does not accept debit cards as a method of payment. You can make a payment using a valid checking account. You must also have the routing number available.

Other acceptable payment options available to Defense Government Travel Card clients include:

• Mailing Payment to Citi
• Pay By Phone
• Online Payments
• Wire Payments
• Auto Payment

Is there a fee to make a Pay by Phone?

There is no fee to make a payment by phone. To make a Pay by Phone you must have your routing number (9-digit ABA bank number) and a valid checking account number available.

Please call: 1-800-200-7056

• Enter in your 16-digit DoD Travel Card account number
• Enter the last 4-digits of your Social Security number
• Wait for system to provide balance, available credit, available cash, last payment posted and next payment due
• Press or say '2' for pay by phone automated payment

How long does it take for my payment to post to the account?

Payments are updated once a day, Monday through Friday (holidays excluded). Please allow 24-48 business hours after receipt of payment to post regardless of delivery method.

Why can I only get my last 5 transactions?

WIP - Citi is working to enhance the 24-hour automated telephone system to increase the number of last transactions provided.

How can I set up or reset my PIN number? Can I use it immediately?

You have the opportunity to customize your PIN number by calling the 24-hour automated telephone system. Once set it is available for immediate use.

• Press or say '4' for PIN number requests
• Input the new PIN number twice

Can my spouse/family member call to get information on my account?

Citi is authorized to give account information to the DoD Travel Card client or to a person authorized to act on his/her behalf ONLY if a Power of Attorney (POA) is on file.

• A POA is unique in every situation and must be given in writing
• A Power of Attorney is accepted by mail or fax
• Mail to: P.O Box 6125, Sioux Falls, South Dakota 57117-6125
• Fax: 1-605-330-6801 or 1-866-951-8005
• The original is not necessary
• The POA should be processed within 3 business days from receipt

Note: Regardless of what the POA states the "said" person can do, Citi will only entitle the POA to do the following:

• Obtain account information (balance, payment received, general info)
• Change billing address
• Close account
• Initiate/Release a billing dispute
• Request a statement
• Report a lost/stolen/NRI card

When does my on-line password expire?

Passwords expire every 60 days. After 30 days, a password expiration warning pop up in CitiManager will begin to appear to remind cardholder that his/her password will expire in 30 days. After 60 days of inactivity, the account will suspend and the on-line password will need to be re-set.

Can my late fee be waived?

Fee adjustments are only eligible if the fee has been billed due to a Citibank error. For further concerns about this fee, please contact your Agency Program Coordinator.

Can my International fee be waived?

International fees may not be waived or disputed. For further concerns about this fee, please contact your Agency Program Coordinator.

How do I request a credit balance on my account?

Please call: 1-800-200-7056 to request a Credit Balance Refund.

• Credit Balance Refunds may be requested for any amount, there is no minimum requirement
• Credit Balance Refund checks take 2 days to process before mailing
• Credit Balance Refund checks are mailed via United States Postal Service
• Credit Balance Refund checks cannot be sent by Express Courier
• Credit Balance Refund checks are valid for 180 days from the date on the check

Or email us [email protected] and please allow three business days for us to respond.

• DTS is Operational Updated: 04/27/2024
• Authentication
• Document Signing
• Reporting Services
• Import/Export Services
• Receipt Services
• Travel Office Data Sync
• Ext: Air Availability (Google ITA)
• Ext: Accounting/Disbursement (GEX)
• Ext: Hotel/Car Availability (Sabre/Worldspan)
• Ext: Mileage Calculations (DTOD)
• Ext: Defense Lodging System (DLS)
• Ext: Archiving Services (DMDC)

Accessing DTS

Need help logging in accessing dts only takes a few steps..

Before you can access DTS, you'll need to ensure your web browser is fully compatible, obtain a digital PKI certificate and contact your Defense Travel Administrator (DTA) about setting up an account. There are online tools available to help you learn more about DTS. All courses are offered through the Travel Explorer (TraX) website. To access TraX, register through Passport, the Defense Travel Management Office (DTMO) web portal. DTMO's training website also offers a variety of manuals and resources pertaining to DTS.

Instructions on Accessing Training in TraX

DTMO's Training and Resource Center

Enabling Browser Pop-ups

Pop-ups are windows that appear automatically while browsing a website. DTS will occasionally use them to convey information to you.

To enable pop-ups, please contact your system administrator.

Contact Your DTA About Your DTS Account

Once your browser is compatible, you may access DTS. After clicking the Log In button, you may be prompted to enter and confirm your SSN for security purposes. If this is your first time accessing DTS, you'll receive a message indicating that your SSN does not match any existing profiles and that you must use the self-registration system to continue. Please contact your DTA to ensure that you enter the correct organizational information.

If your profile still needs to be associated to your new or current organization, you'll receive an error message that your account can not be found or has been locked. Please contact your DTA to activate your profile. DTS account creation is normally done during the check-in process when reporting to a new organization.

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We'll consider your feedback for future updates to the site.

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Visit to Hawaii, United States to meet with Ministerial Counterparts

Release details

Release type, related ministers and contacts, the hon richard marles mp.

Deputy Prime Minister

Minister for Defence

Media contact

[email protected]

02 6277 7800

Release content

The Deputy Prime Minister and Minister for Defence, Richard Marles, will travel to Hawaii to meet with his ministerial counterparts from the United States, Japan and the Philippines. 

Whilst in Honolulu, the Deputy Prime Minister will participate in a bilateral meeting with United States Secretary of Defense Lloyd J. Austin III, and a bilateral meeting with Japanese Minister of Defense, Kihara Minoru. 

The three counterparts will also hold the 13th Australia–Japan–US Trilateral Defence Ministers’ Meeting to discuss deepening cooperation, particularly in the Indo-Pacific. 

The Deputy Prime Minister will then participate in a joint multilateral dialogue with the Philippines Secretary for National Defense, Gilberto Teodoro Jr, and his United States and Japanese counterparts. 

Australia, Japan, the Philippines and the United States have a long history of engagement across the Indo-Pacific in support of the rules-based international order. This was reflected in the inaugural Maritime Cooperative Activity, held on 7 April 2024.

The Deputy Prime Minister will also welcome the incoming US Indo-Pacific Commander, Admiral Samuel Paparo at the official Change of Command ceremony.  

Quotes attributable to the Deputy Prime Minister and Minister for Defence, the Hon Richard Marles MP: 

“My visit to Hawaii underpins the Albanese Government’s commitment to investing in our partnerships in support of a peaceful, secure and prosperous Indo-Pacific, where the international rules-based order is upheld.

“The United States, Japan and the Philippines are indispensable partners and I look forward to meeting with my counterparts in Honolulu.”

‘’I look forward to witnessing the US Indo-Pacific Change of Command and thank Admiral Aquilino for his work in further strengthening the Australia-United States Alliance. I congratulate Admiral Paparo on his appointment, and look forward to working with him in the future.

MEDIA NOTE:

Media can access imagery at:  https://images.defence.gov.au/S20240936

MEDIA CONTACT:

Minister Marles’ Office: 02 6277 7800 or  [email protected]

Defence Media:  [email protected]  

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