certificate ii in tourism units

SIT20122 – Certificate II in Tourism

Course Overview

Make a career out of your passion for adventure!

With the world now increasingly mobile, job opportunities catering to a constantly travelling population are growing at a rapid rate.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.

The SIT20122 – Certificate II in Tourism provides you with the fundamental skillset to start your career in the tourism industry.

Course Delivery

The SIT20122 – Certificate II in Tourism is delivered within 6 – 12 months.

Training and assessment will be delivered in weekly classroom sessions at the school.

You may be eligible for Vocational Education and Training in Schools (VETiS) funding. Click here for more information.

Course Requirements

To achieve a SIT20122 – Certificate II in Tourism, a total of 11 units must be completed including 5 core units and 6 elective units as listed below.

• SITTIND003 Source and use information on the tourism and travel industry
• SITXCCS009 Provide customer information and assistance
• SITXCCS011 Interact with customers
• SITXCOM007 Show social and cultural sensitivity
• SITXWHS005 Participate in safe work practices

Elective Units

• SIRXPDK001 Advise on products and services
• SITXCCS010 Provide visitor information
• SITTTVL001 Access and interpret product information
• BSBTWK201 Work effectively with others
• BSBTEC201 Use business software applications
• SITTTVL004 Sell tourism products and services

Interested?

At a glance

6-12 Months

Classroom Delivery

Weekly Classroom Sessions

Career Opportunities

Tour Operator Assistant, Retail Assistant (Tourism), Travel Agency Assistant, Tourism Office Assistant/Worker, Events Organiser Receptionist, Museum Attendant

Testimonials

This traineeship has opened my eyes within the business world and my own, it is a great way to learn new skills in a hands-on environment with great support... Read More

Alannah Osborne

School Based Trainee

My experience at Aurora so far has been an excellent learning journey! I’ve always wanted to work in this type of industry as it helps contribute to my future ambitions... Read More

Helen Jukudu

Certificate II in Tourism

The SIT20122 Certificate II in Tourism qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and other small tourism businesses.

Choose how you want to train. The Delivery Options are:

Who is this for?

SIT20122 Certificate II in Tourism is ideal for Year 11 & 12 students, trainees (including school-based trainees), school leavers, or people wanting to develop their skills for employment during other studies or travel. Experienced Tourism professionals may gain the full or partial qualification through RPL (Recognition of prior learning).

What You'll Learn

When you finish SIT20122 Certificate II in Tourism course, you’ll be able to:

• Work in a Tourism environment 
• Provide visitor information
• Prepare and serve coffee and non-alcoholic beverages 
• Provide Responsible gambling service
• Provide Responsible service of alcohol
• Use hygienic practices for food safety
• Perform duties safely
• Interact professionally with colleagues and customers 
• Process financial transactions

Delivery Options

Check each course option below as not all delivery options apply.

• Live Class  i) Group workshop with a trainer to support and guide you through activities. Ask us for scheduled course dates at locations convenient to you. ii)  We can also come to your workplace and deliver a customised program to meet your workplace needs (Minimum numbers apply. Contact us to discuss your particular needs).
• Blended Learning  This is a flexible and efficient way to complete your qualification.  It may include live classes, online study, self-paced activities and webinars.
• Online The entire course is offered electronically through our Learning Management System.
• Recognition of Prior Learning (RPL) Recognition of Prior Learning is the process that is used to recognise the skills and knowledge you have acquired through personal and work experience - the "University of Life". The evidence you provide is matched to a complete qualification where possible or alternatively, to part of a qualification. A successful RPL application means that you could receive certification without further study or may be able to fast track through a qualification. Please contact us to organise an individual assessment of your current knowledge and skills.

Career Opportunities

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.

Possible job titles include:

• documentation clerk for a tour wholesaler or travel agency
• museum attendant
• office assistant for a tour operator
• receptionist and office assistant for a professional conference organiser or event management business
• receptionist and office assistant in a travel agency
• retail sales assistant in an attraction
• ride attendant in an attraction

Entry Requirements

A good command of written English and the ability to allocate appropriate study hours each week.

You have 6-12 months from course commencement to complete this qualification depending on the mode of delivery. 

Course Outline

To complete this qualification you must demonstrate competency in a total of 11 units. 5 of these units are core and there are 6 electives. The table below shows the content of our standard specialisation streams, however other electives are available.

Course Materials

Your learning resources will include:

• Training Manual
• Resource Library containing document templates, samples, fact sheets and explainer videos
• Access to live and recorded webinars and online discussion forums
• Access to our Learning Management System

You will also be able to access our “Homework Club” tutorials and individual support calls.

Technology Requirements

During your studies, you will need access to the following:

• Computer with compatible operating system (Windows 8 or higher, Mac)
• Printer, scanner and phone
• Current web browser (Chrome, Safari or Firefox)
• Email address and stable Internet connection access (with a reliable speed of at least 5mbps)
• Microsoft Office - including Word, Excel and PowerPoint
• Adobe reader

Assessment is a combination of:

• Knowledge questions
• Case studies and Projects
• Practical Activities

Further Training Options

If you successfully complete this qualification you could continue your studies in higher level tourism or hospitality qualifications within the VET sector.

Fee Information

Please see our full Fee Schedule for information about unit costs (where applicable), RPL fees and Refund Policy. Flexible payment options are available. You may be eligible for VET in Schools Funding .  No fees are applicable for this course for eligible students undertaking VETiS training in a school environment.

Certificate II in Tourism

Course code.

6 months- 1 year

About the Qualification

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Prerequisites

There are no entry requirements for this qualification.

This course is only delivered at the workplace and/or in a classroom (with practicals)

Course Duration

Course Duration - 6 months- 1 year

Typically this training course requires between 6 months to 1 year in order to complete, dependent upon a person’s circumstances as well as the mode of study you choose. As an example, if you do this study course online and continually dedicate time and energy to complete the projects and assignments each week you might complete the course well ahead of the time.

Qualification Level

Career opportunities.

• Documentation clerk for a tour wholesaler
• Museum attendant
• Office assistant for a small tour operator
• Receptionist and office assistant in a professional conference
• Receptionist and office assistant in a retail travel agency
• Retail sales assistant in an attraction ride attendant in an attraction.

A variety of assessment methods are available but not limited to the ones listed below and can be used to assess a unit of competency, these could include:

1. Questioning Checklist- Theory/Questioning Assessments are delivered in the form of short questions and answers and/or Multiple choice, these are to be completed by the Student.

2. Projects- These are issued to the student on completion of the training session. The Student may be asked to gather a Portfolio of documents or evidence from the workplace; or, research a topic or area of study prior to the Assessment visit. If the task asked the student to demonstrate to the Assessor a topic or area of study, this will be conducted during the assessment session.

3. Practical Demonstrations- These are to be conducted by the Trainer/Assessor through observing when the student completes the required tasks consistently and continuously in the various workplace relevant situations.

4. Workplace Supervisor Report- This report is to be completed by the workplace supervisor, its purpose is to verify that the Student can demonstrate a particular skill or applies relevant knowledge consistently and continuously in various situations. This is used as supplementary evidence.

The format for delivery of the assessment is as follows: –

At the Assessment session, the Assessor will:

• Meet with the student at the workplace and review, discuss and mark the completed Projects. Any areas that were not satisfactorily completed will be reviewed, and the student will be asked to repeat that section until it is satisfactorily completed. The Trainer/Assessor is to record these details on the Assessment Summary sheet.

Recognition of Prior Learning (RPL)

RPL is available for each Unit of Competency-based on relevant workplace experience, formal training, or other expertise.

RPL is conducted through assessment only pathway

To apply for RPL, please contact [email protected] to gain further information.

Simulated Work Environment

If a simulated work environment is required, it will be achieved by using suitable facilities, equipment and resources including individualised plans and equipment outlined in the plan, modelling of industry operating conditions, including presence of problem-solving activities and organisational policies, procedures and protocols.

Work Placement

A minimum of 35 hours of work placement is required for this qualification.

It’s the student’s responsibility to find a suitable work placement for the course.

The successful completion of work placement hours as advised in the assessment conditions of the units is required to complete this course. A Statement of Attainment will be issued for the completed units for the units completed which don’t require a work placement. (Please refer to training.gov.au to review assessment conditions of the units or ask your Trainer)

Education and Support Services

In accordance with the requirements of Standards for RTOs 2015, the following support is available to learners:

Language, literacy and numeracy (LLN) advice. The ACSF informs the identification and description of underpinning English language, literacy and numeracy features and requirements within competency standards. LLN requirements of participants will be assessed using LLN assessment form completed upon enrolment. LLN needs of Learners will be taken into consideration in the delivery and assessment of this qualification.

The following processes will be applied for students

• Learning and assessment materials are written in plain English.
• Delivery modes are negotiated to meet the needs of a diverse range of learners.
• Entry to courses is in accordance with equal opportunity legislation, anti-discrimination legislation.

Support strategies include:

• Identifying requirements (such as literacy, numeracy, English language or physical capabilities) learners would need to complete each course and if necessary, referring them to specialist services prior to enrolling in the course.
• Developing strategies to make support available where gaps are identified.
• Assistive technology
• Additional tutorials

Reasonable Adjustment

Reasonable adjustment is the process of adjusting our intended methods of learning and assessment to accommodate the unique requirements of our clients yet remaining within the constraints of the training package whilst still applying the principles of assessment.

• Delivery methods are negotiated to meet the needs of a diverse range of learners.

Reasonable Adjustment is a key strategy in achieving this outcome. Adjustments are made to the learning environment to ensure equal opportunity without imposing unjustifiable hardship on the Australian College of Higher Studies or compromising the integrity of the Qualification Standards.

Reasonable Adjustment should be catered for without compromising assessment conditions. For example, the Trainer/Assessor should withdraw from assessment to protect privacy, confidentiality and potentially company security concerns. In this instance, Reasonable Adjustment needs to be applied i.e. using a different form of Assessment or a simulated environment.

We are committed to assisting all of our clients where within our capacity to complete the course. To ensure we understand where we can assist we ask our students to self-identify any areas that we can assist them in. Our options and approach to English language literacy have been raised earlier.

Obviously, the trainer/assessor can make their own observations as to how they can modify our assessment process to meet the needs of our students. In the case of this course, possible areas of Reasonable Adjustment include: Shorter more frequent sessions for people with attention issues, the use of colour paper or tinted transparencies to assist those with dyslexia. In general, the student will know what form of reasonable adjustment suits their needs address these options with the student but ensure the needs of the Training Package are met, any requests for Reasonable Adjustment that cannot immediately be accommodated should be discussed with the CEO, and where we cannot accommodate the request, we will refer the Student onto a suitable organisation.

The RTO has incorporated a separate comment section for Reasonable Adjustments into each form of Assessment and in all of its assessment tools, or reasonable adjustments can be made as notes in the general comment sections.

Articulation

After achieving SIT20116 Certificate II in Tourism, individuals may progress to SIT30116 Certificate III in Tourism

Course Units

11 units must be completed: 5 core units 6 elective units, consisting of:

• 3 units from the list below
• 4 units from the list below, elsewhere in SIT Training Package, or any other current Training Package or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Source and use information on the tourism and travel industry

Provide customer information and assistance

Interact with customers

Show social and cultural sensitivity

Participate in safe work practices

Elective Units

Advise on products and services

Sell to the retail customer

Provide visitor information

Work effectively with others

Source and present information

Apply communication skills

Course Fees

Fee for service, smart & skilled student fees.

Smart and Skilled Student Fees (Only for NSW residents)

The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 1300 600 888 for further information and advice.

First qualification- $880

Second qualification- $1050

Concession- $160

Exemption- $0

FEE-FREE TRAINEESHIPS 

There’s never been a better time to start a traineeship in NSW. The NSW Government will pay the student fee on behalf of students who fit the eligibility requirements – meaning students undertaking a Government Funded traineeship course no longer face a student fee of up to $1000.

Fee-free traineeships are available to NSW students – including school-based trainees whose training:

• is funded under the NSW Government’s Smart and Skilled Program
• Traineeships commenced on or after 1 January 2020

Traineeships are a great career pathway. They combine on-the-job training with formal study to give you the skills and experience employers are looking for. Traineeships generally take around 1-2 years to complete, and trainees earn a salary while they learn. 

For more information:  https://vet.nsw.gov.au/choosing-vet/fee-free-traineeships

The fees indicated above are based on students being approved for training subsidized by the NSW Government. Students can pay their fee upfront or undertake an AUSCHS’s Instalment Plan which will commence at the time of enrolment.

Payment Plans Available** **Conditions Apply *** Please refer to the course handbook and the pre-enrolment student handbook, Smart and Skilled information handbook for enrolment policy, RPL, refund policies, fees arrangements and for more information feel free to contact us by emailing  [email protected]  or calling 1300600888

Please contact us to obtain the Fee For Service quotes.

Enrolment Documents

Pre enrolment information pack, certificate ii lln skills assessment, smart and skilled - enrolment form, smart and skilled student information handbook, student handbook, fee for service enrolment form (if applicable), call auschs on, course search.

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SIT20122 / SIT30522

Certificate II in Tourism / Certificate III in Events

Get started with a fast-paced career in tourism and events with this dual qualification. Get the entry-level skills you need to work in popular tourist attractions and at major events.

Course overview

• Ways to study
• Payment options
• Important information

Ask a question

Get started with a fast-paced career in tourism and events with this dual qualification. Get the entry-level skills you need to work in popular tourist attractions and at major events. The events administration sector is currently experiencing strong growth with the Australian Government predicting more than 50,000 job openings in the industry over the next five years.

Develop essential skills for working in the tourism industry such as providing service to customers, and showing social and cultural sensitivity. You will also have the opportunity to complete a number of practical skills with electives available in responsible service of alcohol, using computerised reservations systems, and providing visitor information.

Successful completion of this course will qualify you to seek entry-level positions in a range of different tourism and events settings including tourist attractions, tour operators, sporting events, conferences, music concerts, and community events.

What can I do?

• Conference and Events Assistant
• Event Administrative Assistant
• Event Operations Assistant
• Museum Attendant
• Tour Operator Office Assistant
• Retail Assistant (Tourist Attraction)
• Ride Attendant

Course outcome:

• SIT20122 Certificate II in Tourism
• SIT30522 Certificate III in Events

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

• TAFE at School

Get a head start on your career while you're still at high school. Studying a certificate II or certificate III at school gets you a guaranteed spot in any diploma course at TAFE Queensland. It also counts toward your QCE, opens up pathways to university, and makes you job ready sooner.

The successful achievement of this qualification requires you to complete units as per the list below.

SIT20122 Certificate II in Tourism To achieve this qualification you will need to complete 11 units: Core Competencies: 5 Elective Competencies: 6

SIT30522 Certificate III in Events To achieve this qualification you will need to complete 14 units: Core Competencies: 6 Elective Competencies: 7

Please note that some units listed below are recognised in both qualifications either as core or elective, you will only need to complete these units once to satisfy the requirements of this dual award.

• SITTIND003 Source and use information on the tourism and travel industry UNIT CODE : SITTIND003 Unit description : This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
• Source and use information on the tourism and travel industry
• SITXCCS009 Provide customer information and assistance UNIT CODE : SITXCCS009 Unit description : This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services.
• Provide customer information and assistance
• SITXCCS011 Interact with customers UNIT CODE : SITXCCS011 Unit description : This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.
• Interact with customers
• SITXCOM007 Show social and cultural sensitivity UNIT CODE : SITXCOM007 Unit description : This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
• Show social and cultural sensitivity
• SITXWHS005 Participate in safe work practices UNIT CODE : SITXWHS005 Unit description : This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
• Participate in safe work practices
• BSBTWK201 Work effectively with others UNIT CODE : BSBTWK201 Unit description : This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
• Work effectively with others
• SITEEVT020 Source and use information on the events industry UNIT CODE : SITEEVT020 Unit description : This unit describes the performance outcomes, skills and knowledge required to access and interpret current and emerging information on the events industry to enhance the quality of event coordination. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination.
• Source and use information on the events industry
• SITEEVT022 Provide event production support UNIT CODE : SITEEVT022 Unit description : This unit describes the performance outcomes, skills and knowledge required to assist with production requirements during event set up, operation and break down. It requires the ability to integrate fundamental knowledge of event production and technical production requirements.
• Provide event production support
• SITXCCS014 Provide service to customers UNIT CODE : SITXCCS014 Unit description : This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
• Provide service to customers

Elective units

• BSBSUS211 Participate in sustainable work practices UNIT CODE : BSBSUS211 Unit description : This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
• Participate in sustainable work practices
• BSBTEC201 Use business software applications UNIT CODE : BSBTEC201 Unit description : This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
• Use business software applications
• SITTTVL001 Access and interpret product information UNIT CODE : SITTTVL001 Unit description : This unit describes the performance outcomes, skills and knowledge required to access product information about travel products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
• Access and interpret product information
• SITXCCS010 Provide visitor information UNIT CODE : SITXCCS010 Unit description : This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
• Provide visitor information
• SITXCOM008 Provide a briefing or scripted commentary UNIT CODE : SITXCOM008 Unit description : This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques.
• Provide a briefing or scripted commentary
• BSBTEC301 Design and produce business documents UNIT CODE : BSBTEC301 Unit description : This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
• Design and produce business documents
• SITEEVT021 Administer event registrations UNIT CODE : SITEEVT021 Unit description : This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events and administer them through to finalisation, and to prepare event registration materials and set-up and process on-site event registrations.
• Administer event registrations
• SITXFIN007 Process financial transactions UNIT CODE : SITXFIN007 Unit description : This unit describes the performance outcomes, skills and knowledge required to accept and process payments for products and services, and reconcile takings at the end of the service period or day.
• Process financial transactions
• SITXMPR010 Create a promotional display or stand UNIT CODE : SITXMPR010 Unit description : This unit describes the performance outcomes, skills and knowledge required to create a displays and stands for promotional purposes. It requires the ability to identify the objectives of the promotion, determine the audience, select all display components and assemble the display or stand.
• Create a promotional display or stand

Note: For some courses, not all electives are available at all campuses.

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom.  Learn more

Choosing to study a TAFE at School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university. TAFE at School gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. Successful completion of a TAFE at School qualification gives you direct entry into any of our diploma courses. Learn more

You must be a Year 10, 11 or 12 student enrolled at a participating high school. In addition, the duration of your TAFE at School course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information. Course placements are subject to availability.

Information is current at time of publishing, to confirm the QCE points for your course please speak to your high school guidance counsellor or careers advisor, or visit the Queensland Curriculum & Assessment Authority (QCAA) website.

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Payment options, how can i pay for this course.

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Entry requirements

Selection criteria.

This program is only available to Year 11 students due to the duration to complete the full program.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network. You may also be required to purchase uniform items, including TAFE Queensland branded items. These details will be provided after enrolment or during orientation. The purchase of these uniform items may incur additional costs.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about  assessment methods .

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application.

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Related courses

Certificate iii in tourism.

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

• Visitor Information Officer
• Marine Tourism Assistant
• Inbound Tour Coordinator
• Cellar Door Salesperson and Guide
• Reservations Sales Agent

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• HSC Course and Performance Band Descriptors
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• Total Candidature
• Vocational Education
• VET Board Endorsed Courses
• Stage 6 VET Board Endorsed Course Descriptions – 2017
• Tourism – Certificate II

To print this course description, please download the PDF version

Stage 6 Board Endorsed VET Course Description Endorsed by BOSTES for cohort commencing 2017 (October 2016)

AQF VET qualification: SIT20116 Certificate II in Tourism

Training Package: SIT Tourism, Travel and Hospitality (version 1.1)

* For course delivery over two years, the entry on Schools Online (Administration) should be made in the second year (ie HSC).

Eligibility: Nil

Exclusions: Tourism, Travel and Events Curriculum Framework

HSC course requirements

Tourism (120 indicative hours).

• the possible qualification outcome is a Statement of Attainment towards SIT20116 Certificate II in Tourism
• accredited for a total of 2 units at the Preliminary and/or HSC level
• attempt core and/or units of competency to a minimum of 120 HSC indicative hours.

Tourism (180 indicative hours)

• the possible qualification outcome is SIT20116 Certificate II in Tourism
• accredited for a total of 3 units at the Preliminary and/or HSC level
• attempt all core units of competency (totalling 60 HSC indicative hours) and elective units of competency to a minimum of 120 HSC indicative hours
• a minimum of 35 hours of work placement is strongly recommended

The requirements for the completion of an HSC VET course are different to the requirements for AQF VET qualification completion. Registered Training Organisations (RTOs) need to ensure that delivery of courses meets HSC course requirements and complies with Training Package rules.

For a course to count towards the HSC program of study, students must satisfy the course completion criteria as required by the Board of Studies, Teaching and Educational Standards NSW. (Refer to the Assessment Certification Examination (ACE) website . ) There must be sufficient evidence that the student has:

• followed the course developed or endorsed by BOSTES
• applied themselves with diligence and sustained effort to the set tasks and experiences provided in the course
• achieved some or all of the course outcomes
• (where applicable) undertaken the mandatory work placement.

Unit credit for the Higher School Certificate

Tourism HSC VET courses count as Board Endorsed unit credit for the HSC but do not contribute towards an Australian Tertiary Admission Rank (ATAR).

To facilitate flexibility of VET in the HSC, courses may be delivered as Preliminary, as HSC or as a combination of Preliminary and HSC units.

The HSC credit units will be allocated to students’ Preliminary and/or HSC patterns of study as required.

The pattern of study (BOSTES course number) entered on Schools Online (Administration) should reflect the delivery of the HSC VET course over successive years. For example, delivery of a 240 HSC indicative hour course over two years should be entered as 2 units x 2 years. Students will be credentialled for the HSC credit units entered each calendar year, provided they have satisfactorily completed the course requirements for that calendar year as determined by the school, college or RTO.

Course content

Total HSC indicative hours for core units of competency: 60

AQF VET qualification

Qualification packaging rules are contained in the SIT Tourism, Travel and Hospitality Training Package  at http://training.gov.au .

In summary, to attain SIT20116 Certificate II in Tourism  students must achieve 11 units of competency including:

a) 4 core units of competency

b) 7 elective units of competency:

• 3 units of competency listed
• 4 units of competency listed, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

Other information

Criteria for the endorsement of board endorsed vet courses (vet becs).

The criteria for endorsement of VET BECs are outlined in the Guidelines for Stages 5 and 6 Board Endorsed VET Courses available on the BOSTES website at www.boardofstudies.nsw.edu.au/voc_ed/board-endorsed-courses.html .

HSC VET course delivery

HSC VET courses can only be delivered by an RTO with the relevant qualification and units of competency on their scope of registration. Scope of registration can be checked at http://training.gov.au .

RTOs offering training programs for the delivery and assessment of Tourism HSC VET courses must meet the requirements of the VET Quality Framework, the SIT Tourism, Travel and Hospitality Training Package  and the HSC course.

Information about the delivery of HSC VET courses by RTOs other than school system RTOs or TAFE NSW institutes is contained on the BOSTES Assessment Certification Examination (ACE) website .

Non-government schools outsourcing delivery of HSC VET courses to external providers also need to refer to the Registered and Accredited Individual Non-government Schools (NSW) Manual or Registration Systems and Member Non-government Schools (NSW) Manual which are available on the BOSTES website at http://rego.bostes.nsw.edu.au .

HSC work placement requirements

Work placement is strongly recommended for the 180-hour Tourism VET course.

Students undertaking HSC VET courses as part of a school-based apprenticeship or traineeship will meet mandatory work placement hour requirements through the on-the-job training component of the school-based apprenticeship or traineeship.

Students’ outside employment (ie not under the auspices of the school) may be recognised towards the requirement for work placement in a VET course ( ACE 8051 – Assessment Certification Examination (ACE) website ).

Non-completion of work placement is grounds for withholding the HSC course. Schools and colleges are advised to follow the procedure for issuing ‘N’ determinations as outlined on the BOSTES Assessment Certification Examination (ACE) website .

Allocation of HSC indicative hours of credit

Units of competency drawn from Training Packages are not defined in terms of duration. The amount of time required by individual students to achieve competency will vary according to their aptitude and experience. Where a training program is designed for delivery by an RTO, the RTO will specify the length of the training program according to the delivery strategies and/or curriculum resources chosen.

However, for the purposes of the HSC, VET courses must be described in terms of their indicative hours. For this reason, indicative hours for unit credit towards the HSC have been assigned to each unit of competency. It is emphasised that the assignment of indicative hours does not imply that all students will fulfil all requirements of a unit of competency within these hours. RTOs may determine that additional or fewer hours are required for the achievement of particular competencies. However, this does not alter the HSC indicative hours allocated, only the delivery hours.

Students may need to spend additional time practising skills in a work environment and completing projects and assignments, in order to fulfil Training Package assessment requirements.

Where there is significant overlap between an HSC VET course and other HSC VET or general education course, BOSTES has an exclusion between the courses. Exclusions are generally applied at a course level rather than at the unit of competency level.

Student can only undertake (120 indicative hours) course or the Tourism (180 indicative hours) course.

Schools should check all course exclusions when determining an appropriate pattern of study for their students.

Course exclusions for Tourism are detailed on the first page of this course description.

Recognition of Prior Learning (RPL) and credit transfer within VET courses

Students who have current knowledge, skills or experience relevant to a VET course may be granted credit towards the course requirements.

Arrangements for RPL and credit transfer within VET courses, including processes, application form and examples of possible scenarios, are detailed on the BOSTES website at www.boardofstudies.nsw.edu.au/voc_ed/rpl.html .

School-based apprentices and trainees

Information regarding provision for school-based apprentices and trainees within the HSC is available on the BOSTES website at www.boardofstudies.nsw.edu.au/voc_ed/apprenticeships-traineeships.html .

Information on requirements and arrangements for NSW school-based apprenticeships and traineeships is available at www.training.nsw.gov.au/individuals/apprenticeships_traineeships/school_based/index.html .

Students with special education needs

Students with special education needs may access a VET course in one of two ways:

• by undertaking the course under regular course arrangements, or
• by undertaking selected units of competency within the course that have been identified through the collaborative curriculum planning process.

For more information, see the VET Courses and Students with Special Education Needs  fact sheet, as well as  Collaborative Curriculum Planning  advice, on the BOSTES website.

Students in Years 9 and 10 (Stage 5)

In certain circumstances students in Years 9 and 10 (Stage 5) may access Stage 6 VET courses. Further information is available on the BOSTES website at  www.boardofstudies.nsw.edu.au/voc_ed/stage-5.html .

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• SIT20122 Certificate II in Tourism

Our innovative programs provide our teachers with specifically developed resources so they can focus on teaching. Our curated courses offer fast-tracking, flexibility and ongoing support. Binnacle Training is there for you every step of the way.

SIT20122 Certificate II in Tourism (Standalone Qualification)

1-Year Format

$225 per person

Course Overview & Outline

Students participate in the delivery of a range of projects and activities within their school community.

Graduates will be competent in a range of essential Tourism and Business skills including; sourcing and presenting information, effective communication techniques, social and cultural sensitivity, digital technologies and software applications, working with others in business environments, workplace health and safety and participating in sustainable work practices.

This program also includes the following:

• A range of career pathway options including pathway into BSB30120 Certificate III in Business
• Participation in a Tourism-related Industry Discovery

A Language, Literacy and Numeracy (LLN) Screening process is undertaken at the time of initial enrolment (or earlier) to ensure students have the capacity to effectively engage with the content and to identify support measures as required.

2024 Course Snapshot Teacher Human Resource Requirements School Physical Resource Requirements

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{{item.title}}, my essentials, ask for help, contact edconnect, directory a to z, how to guides, career and study pathways, hospitality – certificate ii.

The traineeship enables trainees to develop skills in a variety of hospitality operations. These may include: fast food outlets, coffee shops, restaurants, function centres, hotels and clubs. Depending on the electives selected possible job outcomes include assistant cook, kitchen attendant, room attendant, receptionist, food and beverage attendant or porter.

A Hospitality Traineeship can provide a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops undertaking mainly routine and repetitive tasks under direct supervision, with a defined and limited range of operational skills and basic industry knowledge.

You may work in various functional areas such as: front office duties, catering, housekeeping and sales/office operations and learn to serve food and beverages, provide housekeeping services, provide reception or front desk services or assistance in a catering operation.

Outcome on completion of your HSC

• Certificate II in Hospitality SIT20322 in SIT Travel, Tourism and Hospitality Training Package.
• A career path into the Hospitality industry.
• Articulation into a Traineeship in Certificate III Hospitality.

Course delivery

• Both on the job and off the job and can be delivered face-to-face, flexibly or mixed mode.
• The SBT term is calculated in months from the date of commencement to 31 December of the HSC year.

Commitment required

• Undertake a minimum of 100 days in paid employment and training.
• Undertake Certificate II in Hospitality as part of your HSC.
• The employment and training can be undertaken during school time, after school and during school holidays.

How will you be assessed?

• Both on the job and off the job through written tests, project work and practical exercises.

For further information about how to sign up to this school based apprenticeship please speak with your Careers Adviser.

Download the course factsheet

• Hospitality (PDF 193 KB)
• Hospitality

Business Unit:

• Communication and Engagement

• National Qualifications
• Frequently Asked Questions
• Hospitality
• Travel & Tourism
• Event Management
• Austudy & ABSTUDY
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• Application for Enrolment
• Complaints and Appeals Policy
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SIT20316 Certificate II in Hospitality

Price $ 799.00

We are not currently taking enrolments for this course. If you have interest, please fill out the form .

Certificate ii in hospitality.

The SIT20316 certificate II in hospitality course is a Nationally Recognised Qualification on the Australian Qualifications Framework.

ACOHR’s SIT20316 Certificate II in Hospitality is offered online and provides basic skills and knowledge for students to work as operational staff in hospitality establishments. Students use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge.

This qualification provides pathways to work in various hospitality settings such as restaurants, hotels, motels, catering operations, cafes and coffee shops.

Nationally Recognised : Yes

Awarded by : Australian College of Community Services and Care

Qualification Status: Current

Work Placement: Minimum of 48 hours (12 complete shifts) in an approved hospitality outlet

Be part of the incoming retail and hospitality industry resurgence!

Enrol With A Social Enterprise

Self-Paced Study

Risk Free Trial

Study With Industry Experts

Enrol risk-free!

If you decide that the certificate ii in hospitality course isn’t the right fit, you’ll receive a 100% refund if you withdraw within the first 14 days., upfront payment, one simple payment for the entire sit20316 certificate ii in hospitality..

ONE TIME PAYMENT: $799

CONTACT OUR FRIENDLY SUPPORT TEAM ON 1300 511 455 TO FIND OUT MORE!

WE ARE NOT CURRENTLY TAKING ENROLMENTS FOR THIS COURSE. IF YOU HAVE INTEREST, PLEASE FILL OUT THE FORM .

Enrol Now – upfront

Payment Plan

Easy weekly payments while you study sit20316 certificate ii in hospitality.

TOTAL PRICE: $1,310

Enrol Now – Payment Plan

PREPARE YOURSELF FOR THE INCOMING HOSPITALITY BOOM.

With the annual wage increase of 3.5%, there has never been a better time to join the retail and hospitality industry.

Learn more about Post-Covid Opportunities in the Hospitality, Tourism and Retail industries

With the annual wage increase of 3.5% and an industry calling for workers, there has never been a better time to join the retail and hospitality industry.

there is no reason for any online nationally recognised qualification to cost thousands of dollars!

According to MySkills, the average course fee for the SIT20316 Certificate II in Hospitality from registered training providers is $2000. That is 2x more than what we charge for the same certification.

Study SIT20316 Certificate II in Hospitality with ACOHR?

Dedicated trainer and after hours support, fast assessment turnaround, nationally recognised qualification, course details, course requirements, overseas students, course overview, course description, what you will learn.

The SIT20316 Certificate II in Hospitality develops the practical and theoretical skills needed to work effectively in a hospitality environment. Learners are required to be employed in an operational hospitality environment to gain the required workplace skills and knowledge. As part of the training and assessment process, learners will be required to undertake practical demonstrations and observations within their workplace and have Third Party Reports completed by their supervisor.

This qualification covers a wide range of core hospitality topics including how to deliver outstanding customer service, hospitality service techniques, bar and beverage, responsible service of alcohol, sales, food safety, and basic industry knowledge.

Learners will complete the theory component of this qualification online with learner resources, questions and projects forming the remaining part of the training schedule.

JOB OUTCOMES

Learners undertaking this course can apply it to many potential job outcomes, including:

• bar attendant
• café attendant
• catering assistant
• food and beverage attendant
• front office assistant
• room attendant.

WORK PLACEMENT

To achieve this qualification, learners are required to source suitable work placement with the required resources, equipment and facility in accordance with the work placement checklist. Work placement needs to be organised by the student and is a requirement in order to satisfy the assessment criteria of the qualification.

Summary of work placement requirements (full breakdown with enrolment application);

• Operational hospitality environment
• Commercial kitchen
• Bar and beverage area
• Commercial coffee equipment
• Policies and procedures manual
• Food safety program
• Chemicals and cleaning products
• Personal Protective Equipment (PPE)
• Point of sale system (POS)

FAST ASSESSMENT TURNAROUND

ACOHR prides itself on its fast turnaround facilitating individualised study plans, allowing learners to work at their own pace. Learners always have units to work on so there is no waiting before moving on to the next unit!

NATIONALLY RECOGNISED QUALIFICATION

All ACOHR’s qualifications are nationally recognised on the Australian Qualifications Framework (AQF) from Certificate II to Diploma level. For more information on the AQF or about SIT20316 Certificate II in Hospitality, go to www.myskills.gov.au.

ACOHR is a specialist Hospitality and Retail training provider

ACOHR only provides courses that relate to the Hospitality, Events, Tourism and Retail sectors, focusing on helping learners to develop skills that are relevant to the industry. Our trainers have extensive experience working in industry in hands on and management roles enabling them to transfer skills and knowledge. ACOHR’s one-on-one learner support system enables learners to have access to a trainer to support them through their studies as well as entering the workforce.

DEDICATED TRAINER AND AFTER HOURS SUPPORT

ACOHR provides learners with a dedicated trainer to support them through their learning journey. Trainers have extensive industry experience allowing them to not only support learners in their learning journey and give guidance when entering or advancing in the workforce. Administrative support is available after hours.

Course Code

Course title.

Certificate II in Hospitality

Course Duration

This course is self paced and students have 9 months to complete their studies (additional 6 month extension available, conditions apply)

Nationally Recognised

Yes SEE ON MY SKILLS WEBSITE

Australian College of Hospitality and Retail (RTO ID 45361)

Course Structure

The course is made up of 12 units in total. 6 elective units and 6 core units.

Admission Requirements

Be a permanent resident or citizen or hold an eligible visa allowing unrestricted study in Australia

Minimum age 18

Provide a valid USI Be able to provide a suitable work placement in accordance with the work placement checklist

A current Responsible Service of Alcohol certificate SITHFAB002 from your state or territory.

Further Details

Talk to an expert on the course today. Call us on 1300 511 455

• Total Upfront Cost: $799
• Payment Plan: $1,310 (weekly payments of $30)

Qualification Status

Course delivery.

Minimum of 48 hours (12 complete shifts) in an approved hospitality outlet

Course Units

Elective units, notice for overseas students.

Please Note: Holders of Subclass 500 visas and visas that with an expiration date on or before the expected course completed date are ineligible to study with ACOHR. Any application to enrol by any holder of a Subclass 500 visa or a visa with a conflicting expiration date will not be accepted and subject to a $199 administration fee.

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Qualification details

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Units of competency, classifications, classification history.

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Modification History

Qualification description.

• bar attendant
• café attendant
• catering assistant
• food and beverage attendant
• front office assistant
• room attendant.

Entry Requirements

Packaging rules.

• 6 core units
• 6 elective units, consisting of:
• 1 unit from Group A
• 3 units from Group B
• 2 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

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