english for tourism and hospitality answer key

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English for Tourism and Hospitality in Higher Education Studies (English for Specific Academic Purposes)

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english for tourism and hospitality answer key

English for Tourism and Hospitality in Higher Education Studies (English for Specific Academic Purposes) Paperback – Import, January 1, 2008

  • Print length 265 pages
  • Language English
  • Publisher GARNET EDUCATION
  • Publication date January 1, 2008
  • Dimensions 8.35 x 0.55 x 11.02 inches
  • ISBN-10 1859649505
  • ISBN-13 978-1859649503
  • See all details

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Product details

  • Publisher ‏ : ‎ GARNET EDUCATION (January 1, 2008)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 265 pages
  • ISBN-10 ‏ : ‎ 1859649505
  • ISBN-13 ‏ : ‎ 978-1859649503
  • Item Weight ‏ : ‎ 1.64 pounds
  • Dimensions ‏ : ‎ 8.35 x 0.55 x 11.02 inches

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english for tourism and hospitality answer key

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CISE | Cambridge International School of English

English for tourism and hospitality.

English for Tourism and Hospitality is aimed at managers who work in the tourism and hospitality industry and need to use clear, accurate English in everyday work-related situations. The course can be taken alongside a degree or professional qualification studies elsewhere or as part of an informal career development programme. It will be of particular value to prospective students applying to study at a university abroad or to undergraduate, postgraduate or professional students of tourism and hospitality marketing, event management and business administration. Likewise, the course is suitable for those who run their small tourism businesses or work in travel agencies, hotels or events management firms.

Course duration: 4 months

CEFR levels: B2-C1 (Upper-Intermediate/Advanced)

What do English language CEFR levels mean?

Age groups: young people (16-18) and adults (19+)

Study method:  online learning with tutor’s guidance and support

Course fees for the 2024/2025 academic year: £880

Next course start date: 1 September 2024

Register by: 20 August 2024

By the end of the course, learners will:

  • develop English language skills: grammar, reading, listening and writing
  • expand specialist vocabulary: types of tourism, careers in tourism and hospitality, hospitality research, types of events, theme parks, impact of tourism, sustainable tourism
  • practise specialist vocabulary related to business administration in the tourism and hospitality sector: operations, finance, IT, law, human resources, marketing, sales, distribution, project management, workplace communication, external influences, strategic planning
  • improve personal skills: leadership and management, time management, stress management, education and training, interpersonal communication skills, cross-cultural communication skills, professional ethics
  • develop business skills: applying for a job, interviewing, telephoning, business correspondence writing, presentations, negotiations

Key features of the course

  • Flexibility to suit your needs – allowing you to study anytime, anywhere
  • An emphasis on personal and professional development through independent learning
  • Relevance of topics, terminology and language skills to the context of communications in tourism and hospitality business
  • Certificate of completion from Cambridge International School of English

Teaching and assessment

A tutor will guide you throughout the study process and mark and comment on your written work. The course work includes online practice tests, tutor-marked assignments and end-of-module assessment. Your tutor will open module sessions every week or every two weeks to help you gradually progress through the study materials. You and your tutor will primarily communicate with each other through email.

All study materials are provided on the module website. Microsoft Office presentations and Adobe Portable Document Format (PDF) versions of study material are available.

A computer with a browser and broadband internet access is required for this module. Functionality may be limited on mobile or tablet devices.

If you have a disability or particular study requirements, please tell us as soon as possible.

The Pass mark for the module is 50%.

Make an enquiry

English Central

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english for tourism and hospitality answer key

English for Tourism and Hospitality in Higher Education Studies

$ 38.95 – $ 52.95

  • Description

[tabs style=”default”] [tab title=”Student’s Book”]

English for Tourism and Hospitality is a skills-based course designed specifically for students of tourism and hospitality who are about to enter English-medium tertiary level studies. It provides carefully graded practice and progressions in the key academic skills that all students need, such as listening to lectures and speaking in seminars. It also equips students with the specialist language they need to participate successfully within a tourism and hospitality faculty. Extensive listening exercises come from tourism and hospitality lectures, and all reading texts are taken from the same field of study. There is also a focus throughout on the key tourism and hospitality vocabulary that students will need.

  • Listening : how to understand and take effective notes on extended lectures, including how to follow the argument and identify the speaker’s point of view.
  • Speaking : how to participate effectively in a variety of realistic situations, from seminars to presentations, including how to develop an argument and use stance markers.
  • Reading : how to understand a wide range of texts, from academic textbooks to Internet articles, including how to analyze complex sentences and identify such things as the writer’s stance.
  • Writing : how to produce coherent and well-structured assignments, including such skills as paraphrasing and the use of the appropriate academic phrases.
  • Vocabulary : a wide range of activities to develop students’ knowledge and use of key vocabulary, both in the field of tourism and hospitality and of academic study in general.
  • Vocabulary and Skills banks : a reference source to provide students with revision of the key words and phrases and skills presented in each unit.
  • Full transcripts of all listening exercises

Key Features

  • Systematic approach to developing academic skills through relevant content.
  • Focus on receptive skills (reading and listening) to activate productive skills (writing and speaking) in subject area.
  • Eight-page units combine language and academic skills teaching.
  • Vocabulary and academic skills bank in each unit for reference and revision.
  • Audio CDs for further self-study or homework.
  • Ideal coursework for EAP teachers.
  • Extra resources at www.garnetesap.com

[tab title=”Teacher’s Book”]

The Teacher’s Book includes:

  • Comprehensive teaching notes on all exercises to help teachers prepare effective lessons
  • Complete answer keys to all exercises
  • Full transcripts of listening exercises
  • Facsimiles of Course Book pages at the appropriate point in each unit
  • Photocopiable resource pages and ideas for additional activities

[/tab] [tab title=”Contents”]

Unit 1 : What is tourism? Unit 2 : What’s your kind of tourism? Unit 3 : Hospitality research Unit 4 : Careers in tourism and hospitality Unit 5 : Tourism marketing Unit 6 : The business of events tourism Unit 7 : The business of fun Unit 8 : Hospitality marketing Unit 9 : Tourism and culture Unit 10 : Managing people and money Unit 11 : External influences Unit 12 : Information, strategy and change

[/tab] [tab title=”Reviews”]

“Tourism is extremely well covered, with topics including marketing, hospitality and culture. The vocabulary is highly appropriate, with a vast range of academic skills.”

– EL Gazette, July 2009

“This course book is designed to be used in higher education. Each of the twelve units is divided into four lessons. Tourism is extremely well covered, with topics including marketing, eco-tourism, hospitality and culture. The vocabulary is highly appropriate. The book includes a vast range of academic study skills, such as listening to lectures, note-taking and essay planning, and this focus on EAP is seamlessly integrated into the material. The layout is clear, with good photographs, pictures and diagrams. The writer and publisher have succeeded in providing stimulating material, supported by an extensive teacher’s book. This contains an activity bank of useful photocopiable worksheets. Worth investigation.”

– EL Gazette, Issue 348, January 2009

“This course book is well-structured. Each unit is divided into 4 sections: vocabulary skills, reading of listening text and skills development, reading of listening skills extension and, finally, a lesson in which students have to use the new skills to decode. In addition, the last two pages of each unit provide a vocabulary and skills bank, a useful summary of the unit content.

Although I do not primarily teach students of a tourism faculty, I have found this book very useful in teaching general business classes where the interest in such topics is high, for example in the catering industry or teaching hotel staff. There is a good mix of authentic listening and reading texts on the CDs which come with the course book as well as up-to-date articles about a whole range of topics such as backpacking, careers in the TTH sector, events’ life cycles, hospitality marketing, to name but a few. There is also a good supply of additional material, including role cards.”

– Deborah Hohmann for the ELTAF Newsletter, Winter 2010

[/tab] [/tabs]

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Meeting the needs of guests with kindness and goodwill.

hospitality

A place to sleep for one or more nights.

travel package

Any activity that people do for rest, relaxation, and enjoyment.

independent business

Businesses that physically move travelers from one place to another.

travel industry

Business that has more than one establishment under the same name and the same ownership.

The right to do business using the brand and products of another business.

Businesses in the ____ industry include travel agencies, cruise companies, and meeting and convention planners.

Which one is not a touristic attraction?

Theme parks

Art festivals

Those businesses which prepare meals outside the home such as restaurants, cafeterias, and catering operations.

food service industry

Help clients (tourists) plan trips and purchase tickets for travel.

lodging manager

travel agent

A person who is traveling or visiting a place for pleasure, recreation, or relaxation.

A professional cook, typically the chief cook in a restaurant or hotel.

executive chef

pastry chef

The chef who is responsible for the operations of the entire kitchen.

(Under-chef) a chef who is the second in command in a kitchen; the person ranking next after the executive chef.

A maker of pastries and cakes.

A person employed to show tourists around places of interest.

interest guide

interesting person

Perform cleaning duties to maintain hotel rooms such as making beds, replenishing linens, and vacuuming.

mades and housesweepers

maids and housekeepers

maids and houseleapers

made in chinakeepers

Take orders and serve food and beverages to patrons at tables in dining establishments.

hosts and hostesses

waiters and waitresses

short order cooks

What is the difference between a chef and a cook?

two o's and a k

a big funny hat

their paycheck

chef's have a culinary degree

Which of the following is NOT a service in the hospitality industry?

Restaurants

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90 English Tourism Vocabulary Words and Phrases

English is the most common language used in the international tourism industry. If you work in tourism or hope to find a job in the industry, you need to know the right words and phrases to communicate with tourists from all over the world.

From quick interactions to department-specific scenarios, this guide contains useful tourism vocabulary to help you with your job.

Interacting with Customers

Greeting customers, asking customers questions , responding to questions, checking for understanding, common scenarios in tourism english, giving recommendations, giving directions , making friendly small talk, jobs in hospitality and tourism, jobs at hotels and resorts, bar and restaurant staff, jobs at travel and tourism companies, more tourism vocabulary in english, how to learn english tourism vocabulary, and one more thing....

Download: This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. (Download)

travel-agent-giving-tickets-to-customers

You always want to welcome customers or guests with a friendly, professional greeting :

  • Good morning (before 12 p.m.)
  • Good afternoon (between 12 p.m. and 5 p.m.)
  • Good evening (after 5 p.m.)
  • Welcome to… [company name] . My name is… [your name] .

Be sure to always use a respectful term to refer to your customers:

  • Miss — Young women (under age 30)
  • Ma’am — Mature women (over age 30)
  • Sir — Men of all ages

For example, using these terms you can now greet customers in a very respectful way:

  • Good morning, miss .
  • Good afternoon, sir .

If you are working at a hotel, restaurant or tour agency, you can greet a customer and then ask them this question:

Do you have a reservation with us?

To answer the phone, you only need one simple phrase:

  • Thousands of learner friendly videos (especially beginners)
  • Handpicked, organized, and annotated by FluentU's experts
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english for tourism and hospitality answer key

Hello, you’ve reached [company name]. This is [your name]. How may I help you?

If you are working with customers in a hotel, before they go to their rooms you can say one of these phrases:

  • We hope you enjoy your stay!
  • Please let us know if you have any questions or comments during your stay.

You will want to make sure your customers are safe and happy while they are with you. You can do this by asking friendly and polite questions, such as:

  • How are you doing this morning? (or afternoon/evening)
  • Have you been having a good time?
  • Is there anything else we can do to make your experience more enjoyable?

Customers will have many questions, and sometimes you will not know the answer. You may need to ask a coworker or supervisor. When this happens, you can use the following phrases:

  • I will get that information for you right away.
  • That’s a great question! I will check with my supervisor and let you know.

As a guide, host or receptionist, you will need to double-check for understanding. These phrases are simple and quick ways to make sure you have understood the guest or customer:

  • I heard you ask (about flights) . Is that correct?
  • So, you said (you wanted to visit the ruins) , right?
  • Okay, I understand that (your flight leaves at 3 PM) . Is that correct?

To ask for clarification

  • Interactive subtitles: click any word to see detailed examples and explanations
  • Slow down or loop the tricky parts
  • Show or hide subtitles
  • Review words with our powerful learning engine

english for tourism and hospitality answer key

Your guest may use vocabulary that you are unfamiliar with. Likewise, they might have an accent that is difficult for you to understand. Here are some polite ways to ask them to repeat or clarify what they said:

  • I’m sorry, I didn’t quite understand that. Can you say that again?
  • Pardon my English, but I didn’t understand that. Can you say that again?
  • I’m sorry, I didn’t catch that. Can you describe what you mean?

To invite your guests to ask questions

You can make all of your guests feel welcome by encouraging them to ask questions:

  • Does anyone have any questions?
  • Yes, sir? / Yes, ma’am? Do you have a question?
  • Please feel free to raise your hand any time if you have a question.
  • So, any questions?

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When working in tourism, you might need to give directions to tourists, share recommendations for a good restaurant or attraction or make friendly conversation.

In these scenarios, you will play the part of the “guide,” but it could be any job where you interact with tourists. Practice these dialogues so you feel confident using these words and phrases in your interactions.

  • For (authentic cuisine, family activities, etc.), I recommend…
  • My favorite place is…
  • Personally, I suggest…

Tourist: Excuse me, do you know a good place for ice cream?

Guide: Oh, yes. For really good ice cream, I recommend Maria’s. It’s located about six blocks from here, and it’s my favorite place. Personally, I suggest the chocolate cherry flavor. I think your family will like it.

  • Learn words in the context of sentences
  • Swipe left or right to see more examples from other videos
  • Go beyond just a superficial understanding

english for tourism and hospitality answer key

Tourist: Great, thanks!

If you work in tourism, you will need to give directions to visitors. Here are some key phrases you might use to explain how to get somewhere: 

  • Go straight
  • Stop at the…
  • Continue until…
  • Take the subway (or bus, train, etc.)
  • Follow the signs for…
  • At the traffic light
  • At the next street (or light, block, etc.)
  • In five blocks
  • Near the hotel (or beach, station, etc.)
  • On the main plaza

See this post for more words and phrases for giving directions: 

Asking for and giving directions in English is a helpful skill, and this guide will show you the important vocabulary you need to know, with audio pronunciation included!…

  • FluentU builds you up, so you can build sentences on your own
  • Start with multiple-choice questions and advance through sentence building to producing your own output
  • Go from understanding to speaking in a natural progression.

english for tourism and hospitality answer key

Tourist: Can you tell me how to get to the theater?

Guide: Sure! The theater is near the train station. You need to go straight down this street for one block. At the next street, turn left. Continue until you see a sign for the theater, in about five blocks. If you’re lost, you can follow the signs for the train station. Does that make sense?

Tourist: Yes, thank you!

Here’s a helpful video to practice basic phrases for giving directions:

Here are some phrases that you can use when you want to make friendly conversation with a guest or visitor:

  • So, are you enjoying your time in (Paris) so far?
  • Tell me, what is your favorite part of the city so far?
  • What do you think of the (architecture, food, beach, festival, etc.) ?

airport-shuttle-driver-and-passengers

This vocabulary will help you a lot when you are working in the tourism industry or searching for jobs. 

  • Bellhop / baggage handler — the person who will open the front door for guests and carry their bags to their rooms
  • Concierge / receptionist — the person at the front desk who welcomes the guests, gives out room keys, helps guests make reservations and takes payments for reservations
  • Maid / housekeeper — the person who cleans the hotel rooms ( see English vocabulary for housekeeping here ) 
  • Janitor — the person responsible for cleaning everything outside of hotel rooms, such as the lobby and other common areas 
  • Groundskeeper — the person who takes care of all the plants outside the hotel
  • Maintenance worker — the person who fixes anything that stops working in the hotel 
  • Manager / supervisor — the person who makes sure everything goes well at the hotel, hires employees, teaches new employees how to do their jobs and makes sure that guests are happy
  • Event planner — the person who makes sure the hotel is ready for big events such as business conventions (meetings) or weddings 

Here are a couple of vocabulary guides for working in hotels:

  • Images, examples, video examples, and tips
  • Covering all the tricky edge cases, eg.: phrases, idioms, collocations, and separable verbs
  • No reliance on volunteers or open source dictionaries
  • 100,000+ hours spent by FluentU's team to create and maintain

english for tourism and hospitality answer key

Practicing English for receptionists can help you greet and assist hotel guests with ease. By studying the right phrases, you can prepare yourself to handle common…

Knowing hotel vocabulary in English is essential if you want to work in the hospitality industry. Check out our list of 100+ vocabulary words and phrases on everything…

These jobs might exist at a hotel if it has a bar and/or restaurant. 

  • Bartender — the person who makes and serves drinks at the bar 
  • Host / hostess — the person who stands at the entrance to the restaurant and welcomes guests, brings them to a table and takes reservations on the phone and in person
  • Server / waiter / waitress — the person who serves customers who are eating at the restaurant (“waiter” refers to a male, “waitress” refers to a female and “server” can refer to any gender)
  • Busboy / busser — the person who makes sure that tables are clean and ready for customers
  • Chef / cook — the person who prepares food at the restaurant

If you work or want to work in a bar or restaurant, check out this vocabulary guide next:

Click here to learn English for restaurant staff! Here, we have information about six essential restaurant positions, the common phrases used by each one and study…

There are entire companies that exist just to help travelers book their trips. If you work for one of these companies, you will either work in an office or outside the office helping travelers enjoy their time in your city or country.

  • Secretary / administrative assistant — someone who takes care of the whole office by organizing paperwork, making and receiving phone calls, organizing the office schedule and taking reservations for tours and trips
  • Travel agent — someone who helps people find the most affordable flights, hotels, etc. and helps them buy tickets and make reservations before they travel
  • Tour guide — someone who goes out with tourists and takes them on adventures to explore towns, cities, farms, mountains, jungles and more
  • Taxi driver / private driver — someone who drives tourists in a taxi or private car between different places, and sometimes on a tour around the area
  • Shuttle driver — someone who drives a large vehicle (usually a small bus or large van) to transport groups of people between places, such as from the hotel to some popular tourist destinations or between the hotel and the airport
  • Airline agent — someone who works at the desk of an airline (a company that owns airplanes and provides transportation services with them)
  • Flight attendant — someone who takes care of passengers on airplanes by serving food and drinks and giving safety instructions ( see English vocabulary for flight attendants here )
  • Cruise attendant — someone who takes care of people on boats and ships by doing the same things as flight attendants, providing services like food and drinks and giving safety instructions
  • Translator — someone who translates between different languages in writing, such as for tourism guides or flyers 
  • Interpreter — someone who translates between two languages by listening and speaking, often to help tourists and visitors understand and speak with local people
  • Recreational guide — someone who goes with tourists to do activities like yoga, surfing, cycling, running, hiking and climbing mountains

Here is a list of common tourism-related English words. You might be asked questions with these words or you might need to use them yourself. Make sure you’re familiar with them and can use them in full sentences.

  • Tourist – someone who travels to different places for enjoyment or to see new things
  • Attractions — places of interest that are often visited by tourists, such as museums or amusement parks
  • Landmark – a special or famous place that people can easily recognize, often used for giving directions
  • Destination – a place to which people travel for leisure, business or other purposes
  • Guide – a person who helps tourists by showing them around and giving them information about a place
  • Guidebook – a book that provides information for travelers about a particular destination, including attractions, hotels and restaurants
  • Souvenir – a small item that people buy to remember a place they visited, like a keychain or a postcard
  • Itinerary – a plan or schedule that shows the activities or places someone will visit during their trip
  • Accommodation – a place where travelers can stay overnight, such as a hotel, hostel or campground 
  • Transportation – the way people travel from one place to another, such as by car, bus, train or airplane
  • Passport – a document issued by a government that proves a person’s identity and nationality, allowing them to travel internationally
  • Visa – a stamp or document given by a country’s government that allows someone to enter or stay in that country for a certain period of time, usually for tourism, work, or study
  • Business district — also called the financial district, this is the center of the city where many offices, banks and companies are located
  • Entertainment district — a part of a city where there are lots of restaurants, bars, theaters and other fun places
  • Dining district — an area within a city with a lot of restaurants 
  • Custom — a traditional way of doing something that is common in a particular culture or society
  • Highlight — the most interesting or exciting part of something, often the main attraction 
  • Scenery — the natural features of an area, such as mountains, rivers or forests, that people find beautiful to look at
  • Surroundings — the area or environment around a particular place, including nearby buildings, landscapes and neighborhoods
  • Depart — to leave from a place, especially when traveling
  • Arrive — to reach or get to a place or destination, especially when traveling
  • Recommend — to suggest or advise someone to do something because you think they will enjoy it
  • Read the “English for International Tourism” textbooks. They are available in low-intermediate ,  intermediate  and  high-intermediate levels. As long as you have a foundation in English, this series is perfect for learning how to communicate with coworkers and tourists in different tourism-related scenarios. Here are some more English for Tourism books we recommend.  
  • Take an English for Tourism course. You can find some great courses on Udemy, such as this English for Business and Tourism course aimed at low-intermediate to intermediate students. Or take lessons with a tutor who specializes in tourism on Preply .
  • Complete tourism English courses on Memrise. Focus on Memrise English courses for tourism. These lessons feature English vocabulary words and phrases that anyone in the tourism industry would use in their daily activities. Try spending at least 30 minutes a day using Memrise to brush up on your tourism vocabulary—you’ll notice a difference!
  • Follow travel vloggers on YouTube. Look for channels or specific videos about the place where you will be working. Engage in discussions in the comments as well! Not only will that make using YouTube more fun , but it will also require you to learn and use new words during your chats back and forth with others.
  • Participate in discussions on travel forums. Travel forums allow you to use your new tourism vocabulary with native speakers and practice written English . On TripAdvisor , you can talk with English speakers about traveling, hotels, restaurants, transportation and more. The /r/travel subreddit is a great place to talk about everything related to tourism. 
  • Give yourself daily homework. A great place to start is  the tourism section of ESL Conversation Questions . You’ll find a variety of tourism-related topics that you can discuss with your friends and coworkers. If you’re a hospitality professional, check out Oxford University Press’ free online workbook series, English for Careers . 

Bookmark this page so you can come back and view this tourism vocabulary whenever you have some free time.

Soon you will be able to communicate with any tourist who crosses your path!

If you like learning English through movies and online media, you should also check out FluentU. FluentU lets you learn English from popular talk shows, catchy music videos and funny commercials , as you can see here:

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If you want to watch it, the FluentU app has probably got it.

The FluentU app and website makes it really easy to watch English videos. There are captions that are interactive. That means you can tap on any word to see an image, definition, and useful examples.

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FluentU lets you learn engaging content with world famous celebrities.

For example, when you tap on the word "searching," you see this:

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FluentU lets you tap to look up any word.

Learn all the vocabulary in any video with quizzes. Swipe left or right to see more examples for the word you’re learning.

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FluentU helps you learn fast with useful questions and multiple examples. Learn more.

The best part? FluentU remembers the vocabulary that you’re learning. It gives you extra practice with difficult words—and reminds you when it’s time to review what you’ve learned. You have a truly personalized experience.

Start using the FluentU website on your computer or tablet or, better yet, download the FluentU app from the iTunes or Google Play store. Click here to take advantage of our current sale! (Expires at the end of this month.)

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english for tourism and hospitality answer key

COMMENTS

  1. PDF Flash on English for Tourism

    Personal answers Unit 1, pp. 4-7 1 Personal answers 3 4 1 A 2 B 3 C 4 C 5 A 6 C 5 1 ... Flash on English for Tourism - Answer key and Transcripts Type of tourism Adventure tourism Cultural tourism ... Hospitality Category of tourism organisation non government organisations/a charity government organisations

  2. PDF English For Tourism And Hospitality

    First Class 1:English for Tourism Stephen Hall,1999-01-01 FIRST CLASS is a two-level series for working members or students of the tourism and hospitality industries, or for learners who will be traveling abroad. Situations include hotels, restaurants, travel agents, and tourist information centers.

  3. English for Tourism and Hospitality

    dissatisfaction. (n) the state of being dissatisfied or not pleased about something. environment. (n) the natural world, either as a whole or in a particular area. experience. (n) the knowledge or skill acquired by doing something, or an event that affects someone. guest. (n) someone invited to use someone else's home or to stay in a hotel ...

  4. PDF WORLD TOURISM

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  6. English for Tourism and Hospitality in Higher Education Studies

    English for Tourism and Hospitality in Higher Education Studies English for Tourism and Hospitality is a skills-based course designed specifically for students of tourism and hospitality who are about to enter English-medium tertiary level studies.

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    1. A Visit Britain - Britain's national tourism agency. B World Tourism Organisation - United Nations' non government organisation. C Thomas Cook - private British tour operator. 2. Category of tourism organisation. Example. Type of organisation and what they do. non government organisations/.

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  12. English for Tourism and Hospitality in Higher Education Studies

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  13. English for Tourism and Hospitality in Higher Education Studies

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  14. English for tourism and hospitality. Introduction

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  17. PDF Running a Hotel

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  18. Niche tourism. Unit 6. English for international tourism ...

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  19. PDF Check Your English Vocabulary For

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  20. (PDF) ENGLISH FOR TOURISM AND HOSPITALITY INDUSTRY

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