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Reviews 4.8.

44,828 total

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Great price and customer service as…

Great price and customer service as always. Hopefully will be booking many more in the near future:) Many thanks to Laura J & Iglu

Date of experience : May 09, 2024

Have booked with Iglu Cruise and ski…

Have booked with Iglu Cruise and ski numerous times and they have always been helpful and professional

Date of experience : May 10, 2024

I've just booked our 3rd cruise with…

I've just booked our 3rd cruise with Iglu and although I feel it's not as personal as it was first time, I still think they are great.

Date of experience : May 07, 2024

Holiday October 2023

We booked our holiday October 2023, however our flights got changed by Celebrity Cruises, updates were very slow. With the customer having to chase up the details. Website is also slow to initiate the changes

Date of experience : May 14, 2024

Once you have booked holiday contact with human difficult

Once you have booked holiday with a human over the phone, Iglu insists on filling out a form for information or requests.Therefore no human contact available other than referring customer to form to fill in. I need to speak with a human being.My flight is too early and I need to change it, otherwise I have to be at airport 4.30 am. Impossible for me.

Date of experience : May 15, 2024

Mari was excellent in helping us

Mari was excellent in helping us with our decision. She was very patient with me and even phoned out of her work hours. She is obviously dedicated to her job . Thank you Mari Yours sincerely lorraine

Date of experience : May 13, 2024

Friendly staff on the phone and really…

Friendly staff on the phone and really helpful. Always get a good price and they can advise you if the options and what might be best for you

Excellent service from the advisors

Excellent service from the advisors and they went above and beyond just booking a holiday . Both Danielle and Sue were really helpful.

Date of experience : May 03, 2024

Jacob was very helpful

Jacob was very helpful, replied to every email with answers and called back and we booked. Just a shame it took 25mins to get through in the first instance. Not Jacobs fault. Flora was also helpful

Fantastic service very efficient have…

Fantastic service very efficient have used iglu in the past and shall carry on using them in the future as aways find me great deals.

Easy way to book a cruise

Claire was most helpful in booking our cruise, the process was easier , quicker than booking directly with cruise line, and cheaper too.

Personal responsive attention by Luke

Luke was very helpful, patient and knowledgeable. He telephoned back spot on time. Only reason I haven't scored him a 5 is that I received my booking form with the incorrect number of nights for the cruise and incorrect start date as Luke had not changed the fact that we didn't require overnight stays in a hotel pre and post cruise

Stuart provided detailed information…

Stuart provided detailed information about our cruise with no pressure selling Very efficient service

Date of experience : May 18, 2024

No customer service

I booked a cruise for August with Laura, I’ve then realised I’ve made a mistake and double booked with a trip we had to Wales. Unfortunately this was Sam 36 hours after I made the first booking and so therefore I lost my deposit. We then made a fresh booking with virgin cruises for September. it seems that igloo did manage to transfer with virgin my cruise from August to September probably at no extra cost. I have them paid in full for the holiday in September which igloo have not transferred to virgin who are asking me for full payment within the next six days otherwise they are cancelling my cruise. So igloo have my money and I cannot contact them by phone or by bot. My booking reference is 118 0859 for one cruise and 124 3059 for the other cruise please can somebody anybody and I don’t care who from igloo please contact me.

Date of experience : May 16, 2024

Reply from IgluCruise

Hi there, thanks for taking the time to leave a review. We are incredibly disheartened to learn that you are receiving emails from the Cruise Line asking for payment, when you have already paid. We apologise wholeheartedly for any stress or inconvenience that this may be causing. We can confirm the Cruise Line is due to be paid as soon as possible. The date of this is usually dictated by the Cruise Line itself. Thank you for your feedback, it is incredibly valuable to us. We hope you have a fantastic holiday.

Steven is a great consultant

Steven was so helpful and friendly and extremely patient answering all my many questions.

Date of experience : May 17, 2024

politeness &promptness of Ian to deal…

politeness &promptness of Ian to deal with a very tricky situation re our booking thank you E.M.Jones

Good choice of cruises

Good choice of cruises, easy online booking, saved my cruise booking for 24 hours for thinking time and as explained in email the team phoned and emailed me to remind/help with booking, excellent service, second cruise booked through Iglu .

Hassle free holiday booking, fourth cruise booked with iglu, always cheaper than going direct.

Family Cruise

Explained everything to me and advised me on the best offers. Very knowledgeable x

Very efficient company.

They were so quick and efficient making our booking. Very pleasant young man that we dealt with, it couldn't have been easier.

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IgluCruise   Reviews

In the Cruise agency category

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Reviews 4.8.

44,828 total

Most relevant

Chris our cruise adviser was very…

Chris our cruise adviser was very helpful in sorting our requirement in booking our cruise and also kept in touch via email stating if we needed help with anything else

Date of experience : 15 May 2024

Shocking after sales customer service

Shocking after sales customer service.when you phone to ask to change some holiday details,expect to be on a long waiting queue, then someone answers tells you to hold the line a moment, and nearly 15 minutes later,it's evident they not going to help you or get back to you.then if you send an email, don't expect a reply or acknowledgement .that's customer service at its worst fir you.

Date of experience : 08 May 2024

How to cruise through booking a cruise.

Booked a cruise with Iglu.Taken through The process by Luke Morgen.Such a very Experience agent so helpful and very knowledgeable Just walk through the process.Will definitely book again.

Wendy Joyce is just amazing

The service given by Wendy Joyce was first class in every way.Nothing to much trouble.Very personable and totally professional.fullfilled all our requests.

Not so helpful when something goes wrong

Helpful when booking and taking your money, but not if something goes wrong. We paid for the cruise parking out of our On Board Credit, but we only had 24 hours to book it before the deadline, which wasn't made clear, and the parking was full by then anyway. Now Iglu refusing to refund us, or provide an alternative credit so we are £300 out of pocket (loss of OBC and extra parking costs) before the cruise has even started.

Date of experience : 16 May 2024

Queen Victoria Cunard

We’ve booked through Iglu a couple of times before and always been super easy and very helpful staff. However, we’ve never travelled on board the Queen Victoria. Very much looking forward to it!

Date of experience : 14 May 2024

First time booking

As a first time cruiser I needed a bit of help and insight. The Iglu team were patient, understanding and helpful. So hopefully with their help and experience I got this one right.

Easy to book with full information…

Easy to book with full information available as at the time from the cruise line. Have used Iglu a number of times and haven't been dosappointed.

Paul was our contact through out

Paul was our contact through out, answered all our questions, checked alternative flights. Contacted us promptly, if we left a message. No reiterating the same information again because a different agent. Excellent communication. So far brilliant service.

Chris was fantastic from start to…

Chris was fantastic from start to finish during our booking. He explain everything clearly and gave confidence that we made the right choice. I would highly recommend Iglu Cruises.

Date of experience : 06 May 2024

Very prompt service

Very prompt quote. Offer of assistance to book and polite, non-pushy response when I said we were not ready to book at that stage. When I rang back to book, expert, friendly assistance from Louise who had details on hand, made the booking quick and easy. Receipts and details in email promptly. Thank you.

Excellent service

Ian and Sam were friendly, professional, accommodating and answered all of my questions promptly and effectively. The cruise deal seems excellent value. Thank you

A fantastic service as always

A fantastic service as always Special thanks goes to Wendy Joyce she helped me as I was booking and answered all my questions

Date of experience : 09 May 2024

Satisfied andHelpful

Helpful, cheerful, knowledgeable. Was put at my ease right away with my travel enquiry. All of my questions were answered right away which also put me at my ease. I got the holiday that I needed at the time, and when I got back with a slightly different requirement, it was no trouble at all. Thank you Igloo

Excellent the 3 times I have booked recently John was great doing a new booking Rhiana was excellent doing the rearrangement Derek with original booking was great All very knowledgeable and all very helpful.

Very pleased with the service

Very pleased with the service. The agent was very pleasant and informative, she was knowledgeable and repeated all information I gave her. Would use again without a doubt.

Date of experience : 29 April 2024

This was my first cruise. The two customer service reps assisting me from initial enquiry to finalising the booking were extremely professional and helpful throughout. It couldn't have been easier and I would not hesitate to book through Iglu again.

Date of experience : 13 May 2024

Ian was so knowledgeable and…

Ian was so knowledgeable and professional. We will certainly be booking again. Thank you.

Date of experience : 18 May 2024

Great as always!

Caitlin was fantastic, booking completed & finalised very quickly and any queries post-call answered within minutes. Thank you! Friendly & professional as always!

A very helpful and well informed agent

A very helpful and well informed agent, who explained things and looked at all availability options.

Iglu cruise and flights

By Pooston , December 23, 2019 in Cruise Air

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My husband and I are due to sail on the Glory on the 20th September 2020.  We booked a package deal which included flights, transfers and 3 nights in New Orleans before the cruise.  We have been contacted today to discuss  flights.  We would prefer to fly from Manchester rather than London Heathrow but our agent tell us there is a £300 difference each so they’re pushing us to take London Heathrow flights.  My investigations via Skyskanner show there is only around at £60 difference in the flights.  They’re also giving us return flights the day after we disembark they ship which just isn’t convenient due to time off work etc.

Are the agents playing us here?  Is it somehow more beneficial for them to get us to fly from London Heathrow?

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Assuming Iglu being a travel agent, we are not allowed to discuss them on this board.

Thanks, I’ve edited my post to delete the agents name.  Does that help?

FlyerTalker

The agency is likely dealing with negotiated bulk fares, which are not what you would necessarily find with public search tools.  Thus, any differential in pricing between routings is likely the difference of those negotiated fares - which may or not correlate to publicly available pricing.

Also, when you buy a "package", you get the whole deal as put together by the agency (or which the agency is reselling).  You don't get to buy a package and then say "well, even though we bought this, we'd rather fly through MAN than LHR.  At the price we like.  And we want to come home a different day than what you gave us".

Of course, you did research this all before committing to the purchase.

Caveat emptor.

waterbug123

21 hours ago, Pooston said:   We would prefer to fly from Manchester rather than London Heathrow but our agent tell us there is a £300 difference each so they’re pushing us to take London Heathrow flights.  My investigations via Skyskanner show there is only around at £60 difference in the flights. 

You're likely comparing apples to oranges....skyscanner may be showing you whatever the airline is selling directly, and your agent is getting info that is restricted to some kind of consolidator or bulk fares that were arranged out of London; by changing to a London departure, or adding a MAN-LHR leg, is thus adding to the cost.

On 12/24/2019 at 2:10 AM, FlyerTalker said: The agency is likely dealing with negotiated bulk fares, which are not what you would necessarily find with public search tools.  Thus, any differential in pricing between routings is likely the difference of those negotiated fares - which may or not correlate to publicly available pricing.   Also, when you buy a "package", you get the whole deal as put together by the agency (or which the agency is reselling).  You don't get to buy a package and then say "well, even though we bought this, we'd rather fly through MAN than LHR.  At the price we like.  And we want to come home a different day than what you gave us".   Of course, you did research this all before committing to the purchase.   Caveat emptor.    

Thank you for your, rather unhelpful, unempathatic reply.  Has anyone ever told you that casting aspersions is a rather poor personality trait? 

The issue of local flights was discussed when making the initial booking, and)it was agreed with the agent we would discuss further once flights were available.

Also....the flights they are offering are a day later than the disembarkation date on the original booking. 

On 12/24/2019 at 4:40 PM, waterbug123 said:   You're likely comparing apples to oranges....skyscanner may be showing you whatever the airline is selling directly, and your agent is getting info that is restricted to some kind of consolidator or bulk fares that were arranged out of London; by changing to a London departure, or adding a MAN-LHR leg, is thus adding to the cost.

Thank you :-) 

4 hours ago, Pooston said: Thank you for your, rather unhelpful, unempathatic reply.  Has anyone ever told you that casting aspersions is a rather poor personality trait?

I thought a factual answer would help more than an inaccurate empathetic one.  Sorry about that.

13 hours ago, Pooston said: Thank you for your, rather unhelpful, unempathatic reply.  Has anyone ever told you that casting aspersions is a rather poor personality trait?    The issue of local flights was discussed when making the initial booking, and)it was agreed with the agent we would discuss further once flights were available.   Also....the flights they are offering are a day later than the disembarkation date on the original booking.     

honestly, I didn't read Flyertalker's reply as unhelpful or unempathetic; I thought it was a pretty good summary of the risk of buying a package.  Now it sounds like you were given a price and flights weren't even available yet?   That's a clear indicator of getting a negotiated/consolidator fare, and if that's the case, I'd say you were somewhat lucky that even the original quoted price was still available, even with the departure date and airport that weren't your first choice.

What is the earliest time of day that the cruise line recommends for flights? What airline are they offering your flights on? Does that airline have flights that connect well on a Sunday? 

We fly to Manchester every few years to visit family. Getting connections to line up can be a challenge and judging how long to allow in LHR or ? for potential terminal changes and immigration/customs can be worrisome. 

It is odd to me that the agency is not offering a flight out of a north of England airport --or is the agency not  located near you? 

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IgluCruise   Reviews

In the Cruise Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.8.

44,828 total

Most relevant

Fantastic service!

Wendy was very helpful in every aspect of our cruise, she managed to get us a great deal with P&O at a price we were happy to pay. We exchanged text messages during the process and she always responded very quickly giving us confidence we were getting help from someone who cared. Thank you Wendy you are a ⭐️

Date of experience : 12 May 2024

Jamie was very thorough & made the…

Jamie was very thorough & made the booking process painless. He answered all our questions or came back to us within a given time if he didn't have the information at his fingertips, which he followed up with a confirmatory email. There was never a feeling of "pressure" to book & will certainly use Iglu in future.

Date of experience : 15 May 2024

Booking easy and straightforward

Easy to make booking. Advisor friendly and helpful. Very knowledgable and able to answer my queries and questions regarding the cruise, flights and stop overs. Would definitely recommend to family and friends.

Date of experience : 17 May 2024

Jon at iglu was really helpful

I found Jon at Iglu very helpful and patient, we had asked for a few different quotes for different cruises so he did spent time dealing with our enquiries, he also helped us get the best offers We would recommend iglu Our cruise Is not until next year so I can't rate the cruise yet but the booking was made easy by Jon

Date of experience : 07 May 2024

We have used iglu for a couple of…

We have used iglu for a couple of cruises now and been very pleased with all efforts made by them. I recently booked online the wrong cruise with a deposit, I sent them a message on their contact us page and they sorted it out swiftly and returned my deposit The seem to be easy to contact and react quickly to deal with any problems

Date of experience : 08 May 2024

Very good service throughout

Very good service throughout. Communication was good and the response time to my enquiry was very quick. I was able to ask questions and I was able to have time to think about my quote for the holiday. Overall the service provided is fault free.

Great service and expert advice

Great service and expert advice. Helen, our Iglu travel consultant, guided me through the selection of all aspects of our cruise booking from the best flights, hotel accommodation and the cruise itself. First class service and a holiday package built that is perfect for us.

Date of experience : 01 May 2024

Booking of cruise

Pleased with help regarding cabin selection whilst booking cruise all our concerns were answered hopefully the cruise itself will be just as good

Date of experience : 10 May 2024

Excellent customer service

We have booked yet another cruise via IGLU. Yet again we have been very impressed with the customer service that has been provided by one of the agents and the advice and information given by him was very helpful. It has made the booking of a holiday very straightforward. Everyone we have spoken to previously at IGLU have always been very knowledgable on both cruise ships and cruise lines as well as destinations and obviously have lots of experience. Well done IGLU, cant fault your service.

Excellent service

Have used Iglu cruise before, having again another hassle free experience, easy booking , with Jamie the agent, thank you , no waiting endlessly for my call to be answered, was just a few minutes, ! Would and have recommended family and friends , thanks again !!! IGLU CRUISE

Date of experience : 14 May 2024

Loving life

Chris went out of his way to get everything we wanted out of our cruise holiday and gave us excellent efficiency. I will definitely using iglu cruises again.

Date of experience : 16 May 2024

Our booking was for an accessible cabin…

Our booking was for an accessible cabin on the port side of the ship. Ellie could not have been more helpful or pleasant to deal with. She made the booking experience a pleasure.

Jennifer was extremely knowledgeable…

Jennifer was extremely knowledgeable and helpful during our booking. We were unaware that it was possible for us to have a local flight as it hadn’t been mentioned on the website but Jennifer offered it to us and had all the information to hand to make things simple. She was able to answer all my questions and made the booking process very quick and easy.

Date of experience : 13 May 2024

Good start, downhill since

Received really good service when I made my cruise booking, however since then, I've enquired about a few things and Iglu are painfully slow to respond. At the time of writing, I am still waiting on a response to question of 24/04 re the potential of adding days to my holiday and confirming flights which were out of date range at time of booking. I'm worried that if I have a problem on my holiday, I'll receive the same sloppy service.

Date of experience : 18 May 2024

Great customer service - would highly recommend

Great customer service. Alex Pereria was very friendly and helped with organising our cruise booking. Alex was informative and looked for the best options and prices for my family. Thank you. Would recommend and book again with Alex.

Isaac is great- helped me with another…

Isaac is great- helped me with another cruise- gives good advice and spends time with you to work out what’s best. Very happy with service received form Iglu.

Excellent service - not rushed, took time to explore several options - brought to my attention several very important points that other cruise companies didnt! First time with Iglu - my first ‘port’ of call for furure bookings!!

Date of experience : 09 May 2024

Iglu madethe process of booking the fly cruise holiday very simple. Cruise booking, flights and transfers all in one easy package.

Very helpful and kept the process of booking the fly cruise holiday very simple. This includes booking the transfers for me.

Sam (Sheeky) was super helpful

Sam (Sheeky) was super helpful. Talked me (new to cruising) through everything & tried to get me the best deal possible in the best location on the ship for my family as he possibly could. Thanks so much Sam.

Adam is a very charming person………

Adam is a very charming person…… helpful and experienced in his work role. A pleasure to have spoken with him 5*