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Contact our travel experts at 600544405 or email us at [email protected] to start planning your unforgettable journey.

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Our driver was Muhammed Salim who is…

Our driver was Muhammed Salim who is very patient and trustworthy. He is very kind and was very helpful during our trip. I highly recommend Salim. Thank you

Date of experience : April 07, 2024

Amazing & unbelievably prompt &…

Amazing & unbelievably prompt & efficient service by Mr Syed Hussain of Musafir.com. VISA delivered well ahead of time with minimum interactions. Strongly recommend Mr Syed Hussain for all Visa services- who’s going to be my travel agent for rest of my stay in UAE! Warm regards: Dr Junaid Nawaz/Cardiologist,Al Ain

Date of experience : December 24, 2022

Worst travel agent ever!

I would want to give them a minus rating if possible. Their agents have absolutely 0 knowledge or courtesy. They send vague emails once a day and waste your 24 hrs in waiting for further details. There is no empathy, concern or professionalism. In short they just don't care. I'm stranded outside the country waiting for visa which I usually receive in 24-48 hrs from other agencies. They send me emails mentioning different file numbers each time, vague with 0 details about the issue or the solution. I send a million mails stating how critical my situation is and there is 0 concern!! Shame on them for ill treating their customers to this extent.

Date of experience : November 14, 2023

Misleading customers for financial gain…

Misleading customers for financial gain are wrong; don't waste your money.

Date of experience : March 18, 2024

Abdur Rahman the Hero

We have contacted Musafir for our Canada visa process. And got connected with Mr. Abdur Rahman Abu Dhabi, He done excellent job in filling our applications and arranging the documents. Booking appointment with VFS and submitting our online application at Canada website. We got our Visas in just three months. Great job done by him.

Date of experience : January 24, 2023

I have been using Musafir.com services…

I have been using Musafir.com services for past 3-4 years. Whether its visa issuance or ticket booking, they’ve always provided excellent customer service and understood my requirements. Ms. Arwa is courteous, helpful and rightly guides her customer. I’ve been dealing with her for past 3 years and she has always assisted me with all my travelling requirements. Recently Ms. Arwa and Sathar bhai got visa for my friend who faced some hassles earlier. They both ensured to resolve the issue and got the job done.

Date of experience : September 01, 2022

It’s always pleasure and fun to deal…

It’s always pleasure and fun to deal with musafir whether it’s visa related / travel plan / air tickets … they are just super fast in all the responses and always give better deals compared to others Special mention : Mr Mufaddal my single point of contact who always assists with the best possible options in speedy way .. thank you 😊

Date of experience : November 17, 2022

GREAT HOLIDAYS @GREAT PRICE!!

GREAT HOLIDAYS @GREAT PRICE!! Being a solo traveler 🧳 have anxieties when it comes to choosing travel agencies but Musafir let me overcame them!This was my second time traveling with Musafir and already looking forward to book my third! Recently went for Umrah to Saudi Arabia! Super hotels near the holy places (both Makkah n Madina)..and not to forget my travel advisor Mr SHAHZAN was an amazing help! He was always responsive, polite and dealt with all our queries without any delay! Overall very impressed with the service provided! Highly recommend. Thanks Shahzan for making my trip safe n a memorable one! 😊😍

Date of experience : October 11, 2022

We enjoyed the trip a lot

We enjoyed the trip a lot. It was funny and amazing trip for us especially for kids. Everything well arranged by musafir team members Mr.Vignesh and pranam. All events operated timely and as per the itinerary hence no worries. The guide Mr.Ika was very informative and helpful for the family and also supportive for the events other than the itinerary. Our previous experience with musafir was also very good, cooperative and as per our requirements,hence we chose this time also...

Date of experience : August 06, 2022

Initially I wasn’t convinced with this…

Initially I wasn’t convinced with this website and their services, however with the price that they have been offered I decided to give it try to apply UAE tourist visa for my family. The price for 1 adult and 2 kids were very attractive compared to other travel agent. Requirement pretty much straight forward and doesn’t complicated at all, the visa was issued within 3 working days. Definitely I’ll recommend to use this Musafir.com

Date of experience : November 18, 2022

Great experience using Musafir again

Great experience using Musafir again. Required assistance with US Business visa. Had urgent work travel requirement and appointments were not available for months. Musafir managed the entire process seamlessly, speedily and efficiently. Had visa in hand within 11 days of first contact with Musafir. Cannot praise them enough with thoroughness in instructions, support at all times. Will highly recommend Faheem and Shagufee.

Date of experience : August 19, 2022

Excellent Georgia Trip by Musafir and also suggestions for improvements

Overall, Georgia Package Tour was good. The guide was very excellent. Stay at Ibis Styles hotel was good. Climate was cold in December beginning, but enjoyable. It was drizzling throughout. Some places (Badiauri bread making, Sulpher bath, etc.) in the itinerary was missed out due to paucity of time. Musafir can extend the program by one more day by increasing cost. Musafir can also state in the itinerary the other items not included whereas tourists/customers might be interested - Example Baloon ride near the place of stay can be availed at own expenses. The above are all suggestions for improvement and not negtives.

Date of experience : November 29, 2022

Best travel agency for amazing tours and packages for everyone .

Musafir did a great job by offering us an amazing itenary to serbia . We were 7 girlfriends who travelled through musafir , without any issues. We were completely connected with musafir team in our entire trip . Sonakshi and harleen were very polite and helpful all the time. Special thanks to Kutbuddin zahid for an amazing offer which we couldn't have missed . Well done MUSAFIR.

Date of experience : September 22, 2022

A memorable trip with Musafir team

This was our second experience with Musafir. We had an awesome and memorable trip to Turkey. Starting from the transportation to the hotel accommodation every thing was perfect. I would like to thank our tour guide Mustafa who managed the whole group very efficiently. I would like to appreciate the Musafir team for their time to time reminder for the trip and also their timely assistance for our visa processing. I cannot wait to plan our next trip with Musafir.

Date of experience : November 30, 2022

Good umrah Package from Musafir…

Alhamdulillah Good Package from Musafir top class with hotels nearby to the Haram in both Mekkah and Madina . Very blessed first time experience for myself. Will definitely be using this service again in the future inshaAllah and would highly recommend to my colleagues who is intending for Umrah even to book with this service. On a special note would like to thank Musafir staff Mr.Shahzan who's always Responding to our queries. Thank you Musafir …

Date of experience : October 05, 2022

Incredible Visa Processing service.

I have been applied for my mother's visit visa twice a year from musafir.com only, I am never disappointed. Even when it is available cheaper somewhere else musafir use to adjust fees for me. Its Like a good friend or family. Last time it was Mr. Faizan Fakih. before that Mr. Waqas Mehboob, Fredy Joy,Jinal, Ruquaya. Each and every one is truly enforcing the best Customer experience.

Date of experience : August 04, 2022

Deal with Musafir for peace of mind

This was my second time dealing with Musafir, and Mr.Hafroz, for my mother's visit visa. Both times smooth and easy process from start to finish and excellent communication. I wish I had never dealt with anyone except Musafir before. Highly recommend. Thank you Mr.Hafroz for being so helpful and professional!

Musafir Hai Yaaron Musafir Ke Saath

We have been traveling with Musafir for over a year now and have taken their services for a group as well as private tour. We must say that they are excellent in what they do. We have thoroughly enjoyed every trip taken through them so far and looking forward to many more travel adventures with them. They are super quick in response, understands your requirements very well and advises the best. Their network in each country we travelled was superb and choice of guides excellent. Special mention for Burhan Petiwala, our go to Travel Advisor. Thanks you.

Date of experience : December 31, 2022

Experience with team musafir

This s my second time with musafir team , their service is excellent and I am very much happy the way they organize the trip and site visits. The resort they arranged in phuket , centara “beach resort”is really remarkable and we enjoy the stay there. Looking forward to travel to dream destinations with musafir team.keep up the good work. Special thanks to Subaida, Sonakshi and Vignesh for their assistance

Date of experience : December 03, 2022

First time with Musafir

This is my first time with musafir. At first, I am hesitant to do the booking because of so many scams and fake agencies posting in social media. Musafir service is fantastic and well organize. Everything handled well from the start of the process. They do updates and follow up even reminders of your travel. Even the tour itinerary in our country of destination is well managed. Kudos to the team!

Date of experience : December 05, 2022

What is Musafer ?

• WHY DO I NEED MUSAFER ?
• Get Musafer
• +971 2418 4181

Get Insured !

• Designed for UAE nationals only
• Musafer is an Emergency Medical Travel Insurance product which is managed by 'Daman'
• For multiple trips of up to 90 days per trip
• Worldwide excl. UAE
• Covers inpatient and outpatient medical emergency services
• Annual policy
• Buy at home or while traveling
• No deductibles, copayments or coinsurance
• 24/7 call center support
• Quick and easy online enrolment

Why do I need Musafer ?

Protect myself and other eligible family members while travelling from unexpected expenses due to an medical emergency, escorted by an experienced team of health service professionals., musafer covers expenses for:.

• Outpatient (Emergency Services Only)
• Inpatient (Emergency Services Only)
• Repatriation of mortal remains
• Medical Evacuation to the nearest center of medical adequacy
• Additional emergency assistance services through 'Assist America'
• Companion accommodation

GET MUSAFER NOW

• MEMBER DETAILS
• LIST OF MEMBER(S)
• POLICY HOLDER INFORMATION

Please search by below details to buy Musafer

Frequently Asked Questions

Only UAE nationals are eligible for Musafer.

The cost of Musafer for member whose age band (0-18 years) is AED 250 excluding VAT, and for the age band (19-99 years) is AED 399 excluding VAT.

It will take 48 hours from successful application. After enrolling (by entering all required information), you will receive an Email confirming the application process. You will receive the insurance certificate, confirming your coverage, within 48 hours after successful application.

Yes, you can apply, but coverage will start after 48 hours from the submission of the application. It will not cover a medical emergency before the policy effective date.

Through Musafer website.

Your Emirates ID number.

No, there is no age limit.

You can call this number +971 2418 4180.

You can call the Musafer Customer Service team on +971 2418 4181.

The coverage is for one year and applicable for multiple trips up to a length of 90 days each.

You are covered up to 90 days from the date of leaving the UAE.

• Call an ambulance.
• If you don’t have the ambulance number, call this number +971 2418 4180.

No, medical emergency treatment while staying in the UAE is not covered.

Repatriation to the UAE is not covered.

"Emergency" - The acute onset of a medical or surgical condition manifested by acute symptoms of sufficient severity, including pain, that the absence of immediate treatment at health facility could reasonably be expected to result in placing the patient’s health or bodily functions in serious jeopardy or dysfunction of any body organ or part.

If your claims falls below AED 10,000, you can submit your claim online. If your claim is AED 10,000 or higher, please submit it at one of our branches.

Original claim form and

• Original detailed invoice with service date.
• Original prescription for medication.
• Investigation results and/or reports (lab tests, x-ray etc.) should be attached for procedures exceeding AED 1,000.

You must submit your reimbursement claims to Daman within 180 days from the last treatment date for service(s) availed outside of the UAE.

Reimbursement of claims should be finalized within 15 business days after successful submission of all required documents.

Kindly contact the Musafer Customer Service team on +971 2418 4181.

After your claim was rejected because of various reasons, you still have the chance to resubmit your claim, adding missed out documents or new crucial information. Please contact our Musafer Customer Service team on +971 2418 4181.

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Musafir.com is the UAE's leading online travel agency. The brand offers full-fledged holiday packages as well as local tours, flights to over 3,000 destinations, hotel stays in over 1 million properties around the world, and assistance with UAE tourist visas and global visa assistance for Schengen visas, UK, USA, Canada, and many more.

Visit the Musafir.com branch at Level B1, Gate Building to avail exclusive offers and explore the best travel deals.

For the latest information follow @musafirdotcom on IG/FB/LinkedIn/YouTube/Tiktok/Snapchat/Twitter.

Saturday to Thursday 10 : 00 am - 07 : 00 pm

Friday Closed.

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Best Travel Agencies in Dubai: dnata, Musafir, Rayna & More

Having somebody to plan your entire trip including flights, transfers, stays, and attractions is a great advantage. Whether you are a seasoned globetrotter or a newcomer to the world of travel, travel agencies can make your trips easier by meticulously planning things for you. Dubai is home to many travel agencies that offer top-notch travel packages to popular tourist destinations and hidden gems that are waiting to be explored. Be it international destinations or local attractions, you can trust them with the perfect itinerary.

Are you on the lookout for the next thrilling adventure? Here are the best travel agencies in Dubai that you can consider for your next trip.

dnata Travel

dnata Travel is a prominent travel agency and tour operator headquartered in Dubai. It is a part of the Emirates Group. With over 60 years of experience, they provide a comprehensive range of travel services encompassing flight bookings for domestic and international travel, hotel reservations spanning budget to luxury options worldwide, personalized holiday packages, cruise vacations, travel insurance offerings, and more. Their team of local travel experts offers valuable advice and insights for travel within the UAE and beyond. dnata Travel's presence extends to multiple countries including Saudi Arabia, Oman, Bahrain, Iraq, and India.

Visit their website to book your next holiday adventure.

Location : Dubai Hills Mall, Mirdif City Centre, Nakheel Mall, Al Barsha Mall, dnata Travel Centre, Motor City, Mall of the Emirates, Deira City Centre, EGTC Counters, Dubai Mall, Mercato Mall, New EGHQ, and others

Contact : 800 36282, [email protected]

Musafir.com

Musafir.com is a leading online travel agency in the UAE. Founded in 2007, Musafir.com has proudly served over a million customers through its website and branch network. Initially focused on leisure travel, it expanded to include business travel in 2017. They offer an extensive range of services including bookings for flights to over 3,000 destinations worldwide, reservations at more than 1 million global properties, holiday packages, and various travel-related services such as UAE tourist visa assistance, international tourist visa support, and more.

Visit their website to check out their tailor-made tour packages.

Location : Deira, Dubai International Financial Centre, Al Quoz Industrial Area 4

Contact : 600 544 405

Rayna Tours

Rayna Tours is a leading destination management company in the UAE. Established in 2006, this tour company has swiftly risen to meet the growing demand for affordable and exceptional travel services in the region. As a comprehensive travel solution provider serving both B2B and B2C clientele, Rayna Tours and Travels offers an extensive portfolio encompassing various travel products and services. They provide an array of tours, safaris, cruises, and all-inclusive vacations, spanning iconic and lesser-known destinations. Their user-friendly online platform facilitates easy price comparison, seamless holiday planning, and streamlined booking management including amendments and cancellations, all under one digital roof.

Visit their website to check out the trending tour packages from Dubai.

Location : Deira

Contact : +97142087444

Al Tayer Holidays

Al Tayer Holidays is a well-established travel agency in Dubai. Founded in 1979, Al Tayer Holidays offers a comprehensive array of leisure products and services. Their offerings encompass worldwide hotel reservations, suitable for both corporate and holiday travelers, as well as global car rental and chauffeured limousine services for convenient transportation options. They also specialize in cruise bookings and fly-cruise vacation packages, allowing travelers to embark on sea-bound adventures. With a dedicated team of knowledgeable and energetic consultants, they possess the expertise and attitude to transform their clients' dream vacations into reality.

Visit their website to see their diverse range of experience in the industry.

Location : Garhoud

Contact : +97142055000, [email protected]

Sharaf Travel

Sharaf Travel is a leading travel agency in Dubai. Established in 1991, they offer a comprehensive range of travel-related services including corporate travel and inbound tourism through Sharaf Tours. They also offer charter tour packages, cruise bookings, train journeys, coach tours, adventure expeditions, honeymoon packages, student travel arrangements, group travel solutions, and services for MICE events. With over two decades of experience in the wholesale travel industry, Sharaf Holidays is renowned for its reputation for delivering the most cost-effective and competitive travel deals. They are equipped to assist with all facets of travel planning, ensuring that they can facilitate a great and budget-friendly travel experience no matter the destination.

Visit their website to check out exciting tour packages to different tourist destinations.

Location : Bur Dubai

Contact : +97143976161

City One Tourism and Travel

City One Tourism and Travel is a prominent destination management company with its headquarters in Dubai. They offer an extensive range of travel programs catering to both corporate and individual travelers. From custom-designed holidays to business travel solutions, this travel agency in Dubai offers top-notch services. The company specializes in managing inbound and outbound tours to and from the United Arab Emirates. They also take great care to tailor each itinerary to the unique requirements and preferences of their clients. You can also choose from a diverse selection of travel packages including stays at luxury resorts and hotels, with the opportunity to enhance holidays through luxurious vacation packages such as Spa and Wellness, Golf, Villas, and more.

Visit their website to learn more about their services.

Location : Business Bay and Dubai Silicon Oasis

Contact : +97143922959, [email protected]

Pluto Travels

Pluto Travels is a pioneering travel management solutions provider in Dubai. Since its inception in 2007, Pluto Travels has consistently met the diverse needs of a broad and satisfied customer base. With an extensive network spanning over 200 airlines and collaborating with more than 10,000 partners worldwide, Pluto Travels ensures not only highly competitive pricing but also an exceptional standard of service for its clientele. They take pride in offering round-the-clock services to accommodate emergency requirements, even beyond regular office hours and during holidays. Their commitment to seamless travel experiences extends to managing booking amendments, ensuring that clients' travel plans remain flexible and hassle-free.

Visit their website to check out the tailor-made tour packages they offer.

Location : Bur Dubai, Sheikh Zayed Road, and Business Bay

Contact : +971554469397, [email protected]

Regal Tours

Regal Tours is a trusted travel agency in Dubai. Regal Travel Agency has a commendable track record spanning more than a decade assisting individuals in obtaining visit visas to Dubai as well as various other countries worldwide. Their services encompass a wide range of visa categories, including tourist visas, business visas, visa extensions, and visa changes. Even during challenging periods like the COVID-19 pandemic, Regal Tours remained proactive in helping clients including repatriation efforts.

Visit their website to check out their services across the UAE.

Location : Al Qusais

Contact : +971503705507, [email protected]

Tabeer Tours

Tabeer Tours is a renowned travel company with its headquarters in Dubai. With a team of passionate travel experts at the helm, they are popular for their dedication to crafting culturally immersive travel experiences worldwide. Tabeer Tours operates across multiple international locations, including the UK, UAE, and the Philippines, serving a diverse global clientele. Their strategically located offices enable them to provide efficient services, particularly focusing on B2B clients to support their business growth. Tabeer Tours offers a comprehensive range of services including customized itineraries, expert guidance, high-quality accommodations, transportation, and guided tours. Their diverse travel experiences span cultural tours, adventure travel, wildlife safaris, spiritual journeys, and more.

Visit their website to learn more about their tour packages.

Contact : +97143575404, [email protected]

Utravel is a prominent travel agency in Dubai. They have been a leading player in the travel industry for over two decades. Their services are highly adaptable to cater to the most specific requirements of each client. The agency has developed corporate travel policies designed to maximize cost efficiency, and their streamlined processes, refined over decades, encompass quoting, reservation, approvals, and compliance, ensuring maximum time efficiency. They boast dedicated rapid-response account managers to save clients' time, powerful SOS technology for added protection, and meticulous documentation tailored to cost centers, departments, projects, and unique requirements, spanning from quotation to invoice. Utravel has cultivated strong relationships across the travel industry, extending from airlines to charters, chauffeurs, accommodations, and more, to provide their clients with a comprehensive and seamless travel experience.

Visit their website to book your next corporate travel with them.

Location : Jumeirah Lake Towers

Contact : +97144474047, [email protected]

Written by HiDubai Newswire

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Musafir.com CEO Sets 2023 as Goal for a Travel SuperApp Serving Middle East

Peden Doma Bhutia , Skift

September 14th, 2022 at 7:15 AM EDT

As travel companies in United Arab Emirates look to increase digital offerings many seem to be headed in the direction of superapps. The time to build superapps is now and get a first-mover advantage.

Peden Doma Bhutia

Having started its journey in 2008 with an office in United Arab Emirates’ Sharjah, online travel company Musafir.com comes a long way in a 14 years, now working steadily on developing a travel superapp.

“We are looking to launch the superapp early next year,” said Sachin Gadoya, CEO and co-founder of Musafir.com and Musafir Business. Besides Sharjah, Musafir now has offices in Dubai, Abu Dhabi Ras Al Khaimah and has also made inroads into India.

Consumers in the Middle East and North Africa region are the most connected in the world, according to a report by Google and Bain & Company.

A superapp would help to improve user experience providing consumers of Musafir a one-stop shop for all their travel requirements — be it flights, worldwide visas, holidays, ride-hailing or check-in, Gadoya said while speaking to Skift. “Customers will also be rewarded through Musafir loyalty points for each transaction.”

As technological advances shape the next stage of growth, Gadoya said the company has been using technology aggressively to meet the changing consumer demands across both leisure and corporate travel segments.

“It is inherent in our corporate DNA to constantly look at ways in which technology can enhance the customer experience and exceed customer expectations,” he said.

Musafir Means Business

Talking about how the company has been leveraging technology to facilitate corporate travel through the recently-launched Musafir Business Platform, Gadoya said, “The Musafir Business platform empowers corporates to automate approval workflows, policy enforcement and provides insightful spend analytics., whilst giving them the control to curb travel spending.”

Gadoya is also keen to note that the vaccination drive, flexible work options and easing of entry restrictions have all contributed to the recovery of corporate travel over the past year .

“Business travel has touched 50 percent of pre-Covid levels. We’re confident that the recovery is well underway to reach 80 percent of pre-Covid by the end of 2022, contributing to the Middle East’s soaring ranks in business travel spending.”

As more and more companies offer remote and flexible working options to employees, Gadoya noted that around 5-7 percent of corporate travellers in the United Arab Emirates are now opting for bleisure travel. “This trend is only going to increase, and we are expecting this to go to up to 10 percent,” he said.

Scoring Tourism Goals With FIFA World Cup

Travel companies in UAE are most excited about the Federation Internationale de Football Association’s (FIFA) World Cup in Qatar this year as the country would be reaping the spin-off benefits of the event in a big way, thanks to its increased flight frequency and hotel capacity.

Musafir.com has witnessed 70-80 percent growth in advance booking between Dubai and Doha, said Gaodya, adding that the numbers would significantly increase in the coming months as the United Arab Emirates has now launched a multiple-entry tourist visa for Hayya card holders attending the World Cup.

Gulf nations are gearing up for a boom in tourism during the World Cup as Qatar hopes the tournament will attract roughly 1.5 million visitors. The shuttle flights being operating by Middle Eastern carriers will further help to reduce the burden on Qatar, which would be struggling with limited accommodation facilitie s.

Commenting on the choice of Dubai as a hub for the World Cup, Gadoya said, “Travellers prefer to shuttle from Dubai as the hotels in Doha are either unavailable or very expensive.”

“More than 90 shuttle flights are scheduled to land in Doha during the World Cup operated by Air Arabia, Fly Dubai, Kuwait Airways, Saudia and other Gulf carriers, 40 of which will be from Dubai,” Gadoya said.

However, in spite of the shuttle flights, Gadoya has noticed a huge uptick in bookings for charter flights from UAE during the World Cup. “The demand for private charter flights has soared as requests have been registered by organizations and individuals wanting to avoid long waits and flight delays at the airports,” he said.

The demand for private charter, according to Gadoya, ranges from the very light and affordable four-seater to the light jet eight-seater and the midsize jet nine-seaters.

Travelers Undettered by Soaring Airfares

While carriers in the region have been ramping up capacity with Emirates operating 74 percent of pre-pandemic capacity and planning to reach 80 percent by year-end, airfares to and from the United Arab Emirates have also gone up significantly.

An expatriate group had also filed a case in an Indian court last month challenging the exorbitant prices of tickets on flights operating between Gulf countries and India.

Compared to the pre-Covid period, there has been a 50 percent increase in airfare, according to Gadoya.

“Normally flight fares have high-price elasticity which means that a slight fluctuation in prices affects demand greatly. However, this year we have seen that even with the increase in prices the demand has not yet decreased, and people continue to travel.”

Post the summer break, travel companies had been anticipating that airfares would go down, however, that has not been the case and Gadoya expects that with the Qatar World Cup, Formula 1 and other sporting events in the fourth quarter of 2022, fares will continue to soar.

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Tags: asia monthly , ceo interviews , charters , corporate travel , dubai , emirates air , uae , world cup

Photo credit: Gulf nations are gearing up for a boom in tourism during the World Cup. Olga Ozik / pixabay

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