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Tried calling customer service after booking a cruise online. Waited over 30 minutes to speak to someone who then put me on hold for a further 20 minutes. They weren’t able to resolve the issue so put me through to cancellations. I didn’t get through to cancellations because after holding on for a further 10 minutes the line went dead. Can’t speak to an agent on live chat either because it’s just an AI bot offering web page solutions that don’t answer your question. If your query is for a cruise 3 months in advance or more you have to fill out a form and hope that someone will get back to you in 72 hours or not. What kind of customer service is that? Dreadful

Date of experience : 02 May 2024

Had a great experience

Had a great experience. My agent was liam he was so helpful and got us a wonderful deal. The process was very easy definitely recommend planet cruise.

Excellent service

I contacted clare has I had spoken with her before and I found her very helpful and not pushy.So I discussed what I was looking for and we went through it and she checked on everything I asked.Even though the booking took a while to book with having to check things she stayed cool and confident thoughout.I would definitely book with her again.

Date of experience : 01 May 2024

When booked our cruise we were worried,but with a lot of help from Planet cruise and P O put our minds at ease.Could not have been better,will recommend you all any time. Peter Rawlings

Date of experience : 24 April 2024

No problems

No problems, I have cruised with planet and iglu before and so the whole booking process was stress free. Sorted out another cruise admin problem while I was on the phone with William. Booked in conjuction with my brother. Great service.

Date of experience : 27 April 2024

JOHN HARVEY

The sheer professionalism , knowledge, friendliness and patience of your staff David Oconnell. Nothing was too much trouble. We were able to Taylor our holiday to suit our needs.

Date of experience : 29 April 2024

Our go-to place for cruises

We've used Planet Cruise several times in the past, and always go back to them for any cruises we're interested in. What we particularly like is how they offer cruises with a stay at one or both ends. On the phone their staff are always really friendly and easy to talk to. Their email communications are also good, being attractive and informative.

Date of experience : 23 April 2024

Never cruised before

Never cruised before, but got through to a lovely lady and everything was sorted just how we wanted it within 40 minutes, The service was brilliant , now really looking forward to our cruise

Date of experience : 28 April 2024

Angela L was knowledgable with a quick…

Angela L was knowledgable with a quick response and extremely pleasant. The booking was completed without problem.

Date of experience : 30 April 2024

Mike was very helpful

Mike was very helpful, knowledgeable and very pleasant. Really made me feel as if he had my wellbeing at the heart of the holiday. Thanks so much. Tina

Excellent Service

I enquired online to Planet Cruise one evening last week after finding the cruise that we were interested in. A seven night P&O Greek Island cruise on Azura with a 3 night stay in Malta. Adam contacted me the following morning with a detailed itinerary at a very competitive price and we booked later that day. Adam was very helpful and informative. I wouldn’t hesitate to recommend Planet Cruise.

Date of experience : 16 April 2024

Easy booking process

Ian made the booking process easy to follow and was helpful and informative. As newbies to cruises we understood what we were buying and why!!

We have just booked a cruise on Planet…

We have just booked a cruise on Planet Cruise and dealt with a lady called Kelly Stentaford. Not only was she very friendly, she was really professional whilst dealing with us. It was a pleasure dealing with her.

Being a beginner to cruising

Being a beginner to cruising, I used the on line booking & sorted our requirements etc. I then rang the company, to double check, with a human, that my efforts were correct.Sam was excellent & managed to acquire us more on board spends, so worth the reassuring call. Trying to contact the company the following morning was not so straight forward, as there was no facility to enter Sam's extension number on the automated system. Finally spoke to a person and relayed a small change I'd like to make, told that was ok, it would be done & updated paperwork emailed. Next morning still nothing so battled the phone system again. The change was implemented immediately & they & P&O are very efficient sending details, receipts & info etc. Now looking forward to our first cruise.

Date of experience : 15 April 2024

Happy ending

Initially I was annoyed by unsolicited phone calls, but after answering a call from Liam, his third attempt, he assured me I had asked for a call back when seeking a quote for a cruise. After successfully answering a hatful of questions from me, and continuing our conversation the following day, Liam came up with a price and choice of cabin that met our expectations and promised to respond to any further queries, Super service, thank you!

Easy to navigate the booking process

Easy to navigate the booking process, only wish I'd booked when it was cheaper!

Smooth sailing with Planet Cruise

Booking my cruise through Plant Cruise was an effortless experience. Their customer service was particularly commendable and responsive, helping me tailor the perfect cruise package. Prices were competitive, and the added convenience of bundled hotel stays made my travel planning much simpler.

Good service and price!

Alex was very helpful and responded quickly and followed up when he said he would. Second time using planet cruise. Good prices and reliable. Thanks!

Date of experience : 19 April 2024

Fabulous agent and deals

Booked a cruise for March and Wendy Joyce was fantastic. Was my first time cruising and Wendy went above and beyond to make sure it was perfect. I’ve now booked another cruise with Wendy for July and I cannot stress enough how fantastic she is. She also has the patience of a saint with my endless questions and back and forth deciding. Thank you Wendy your a credit to the company. I’ll be booking another with you after July Julie

Date of experience : 13 April 2024

So friendly and knowledgable

So friendly and knowledgable, easy to make new bookings and transfer over from cruise company. All staff we have dealt with have been polite and friendly, especially Seb who seems to know every P&O ship and will always try to get you a great cabin. Both times have been very pleased.

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• River Cruising

GCT Moscow to St. Petersburg have you done it?

By relevart , January 25, 2006 in River Cruising

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This is my first time with GCT and I was very disappointed when they said they were substituting a WWII memorial and Victory Park tour for a tour of the Kremlin and Armory Museum. We can take the Kremlin Armory tour for $60.00. The War Memorial and Victory Park tour was originally $45.00. They say it is because people didn't like the Kremlin and Armory Museum tour. It looks like a bait and switch to me. I can't imagine people not wanting to visit the Kremlin and Armory. If any of you have done this cruise I would be curious what you thought about these tours.

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We took the GCT Russian cruise two years ago. I would not go to Moscow without going inside the Kremlin and the Armory. I don't understand droping that tour from the trip.

We're on the GCT Moscow/St. Petersburg September 6th cruise and have gotten the notification about the tour changes. We were going to do both anyway, so it's just a higher cost.

Anyone else going on this date?

Believe me, no matter what do take the Kremlin tour. If you have no other possibility, I can recommend an excellent local guide for you. I am a Cruise/Tour Director for AVALON and we will have the Kremlin Armory included and this would never be replaced for something else, UNLESS there is an official event going on in the Kremlin on the date you are there. This is the only possibility. The Kremlin regularly closes the doors without good reason (visit of a foreign dignitary or so).

Check this with Granc Circle (that is your cruise company am I right?)

Thank you Heintje. If you could give me the local guide info if he is able to pick us up at the boat I would be grateful. My e-mail address is [email protected] . All the Grand Circle tours have been switched from the Kremlin so I don't know what the problem is.

The name of the guide is IRA, She has been my local guide several times, and is specialized in Kremlin and Armory (also the treasury). She is prefered guide for individual guests of some of Moscows top hotels. Her e-mail address is:[email protected]

When you write her, you can mention that you received her name and address through me: Hendrik Jan from Holland.

I will sent a copy of this message to your e-mail address.

Good luck and let me know if you managed to get in touch with her; [email protected]

• 4 weeks later...

I am becoming less and less enamored with GCT as time goes on. I sent my Russian visa application to the agency GCT recommended the middle of January, after I called them and asked if I could send it early because I have a 31 day cruise on Orient Lines beginning 3/11. They said yes. Weekly calls and e-mails with promises to get it to me have not been much help. Finally, this week they said it would not be approved until the middle of March because GCT Russia is holding them up, I told them I had sent it to them early because I had an earlier cruise. So, for USD$100 they say I can get it back by March 1. When I e-mailed GCT they said that is why they sent out the Visa application so early. It looks to me like it doesn’t matter when they sent it out but GCT Russia is not going to send the applications in until the middle of March. I was also told by the agency that once the application is approved it would take two weeks for the Embassy in DC to put the Visa in the passport. If I miss my 31 day cruise I will not be happy and it is off to an attorney as I have done everything I can possibly do.

You may want to read the thread on the Frommers site about Grand Circle and their loss of Better Business Bureau Certification.

We have had both good and bad expeiences with GCT. Better to be informed.

http://www.frommers.com/cgi-bin/WebX...2Ft^[email protected]

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