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• Logging in to the Booking.com Extranet

The Extranet is an administrative dashboard that helps you manage your property. Learn how to access your account with our step-by-step guide for first-time log-ins, password recovery, and logging in from new devices.

In this article

Logging in to the Extranet for the first time

Log in to your group extranet, what to do if you’re locked out, logging in from a new device.

To log in to the Extranet for the first time, follow these steps:

• Go to the Extranet  sign-in page
• Enter your username and click  Next  
• Enter your password and click Log in

Your log-in credentials are the same as the ones you entered when creating your account during the sign-up process. The log-in process is the same for all  Extranet account types . 

Note: If you were invited to manage a property using the Extranet and didn’t create the account yourself, you’ll need to log in using the email address and password you use to log in to your own Extranet.

Two-factor authentication (2FA)

For security reasons, logging in to the Extranet requires 2FA. 2FA is a security method that requires you to use two forms of identification to log in to the Extranet and access confidential data. You first need to enter your user credentials, then provide a PIN that you can generate via the Pulse app or receive via text. To further ensure your security, you may be prompted with multiple authentication requests depending on the actions you want to take on the Extranet. 

To be able to receive your 2FA PIN and access the Extranet account at all times:

• Have the Pulse app installed on your phone to receive your second piece of authenticating info immediately and securely. To get your verification code, log in to the app and go to the  More page. You have limited time to enter your PIN on the Extranet.

Make sure your phone number is always up to date. Learn how to update your contact info or add an additional phone number  in this article . We recommend adding a backup 2FA phone number in case the first number isn’t accessible or is out of reach.

Note: To protect yourself and your guests from malicious or fraudulent activity, you may be prompted to log in using 2FA multiple times within 24 hours.

Once you’ve successfully logged in, you'll reach your Extranet homepage or your group homepage. On the  Extranet you’ll be able to:

• Access your property information such as your property ID and view your property ad on our platform.
• Update your availability and room types, add photos, and request text changes to your property page. 
• Discover opportunities designed to boost your performance like setting up deals and offering discounts to travelers.

If you’ve worked with us before or have previously started but not completed a registration using a specific email address, we’ll send your log-in details to that same email address after we review your new registration. We’ll also email you a link to create your personal password.

To learn more about changing or resetting your Extranet log-in details, read  this .

If you manage more than one property, you may have access to the Group Extranet. Group Extranet is a management page that gathers different properties in an overview, allowing you to manage them more easily and saving you time when managing your portfolio.

To log in to your Group Extranet, follow the usual log-in steps by entering your username and password. Whether you have a primary, admin, or non-admin account, you’ll get access to the Group Extranet homepage where you can navigate and manage tasks for all the properties in your portfolio.

With a primary account, you can access all pages. With other accounts, you can’t access sensitive financial information.

Logging in to the Group Extranet may require 2FA. You might receive your second piece of authenticating info via text sent to the number in your account or via the Pulse app. 

To receive the text, make sure your phone number is up to date by following these steps:

• Log in to the Extranet
• Click the user account icon and choose  Contacts
• Add your contact info under “Primary point of contact”

If you forget your username and password, you can recover them by clicking  Having trouble signing in? , then either  Forgot your username? or  Forgot your password? on the Extranet  sign-in page .

In exceptional cases, if you can’t complete 2FA, follow these steps:

• Select Unable to verify? when prompted for the PIN.
• Select the reason you can’t complete the verification process.
• Contact customer service and provide them with the PIN on your screen. They’ll provide you with a new verification code. You’ll have to provide your property ID and call from a number listed on the Extranet
• Use the code to sign in

Note: Extranet accounts that haven’t been used for more than six months will be locked. Those that haven’t been used for more than 24 months will be disabled. In situations when you’re locked out, you’ll need to contact our Customer Service team for assistance.

If you’re having problems logging in and need more guidance, take a look at these  tips for accessing your account .

When logging in to the Extranet from a new device on a web browser, you’ll be asked to verify your details as outlined above, either via text or a Pulse verification code. 

You can choose one of these options:

• Text message – select this option to have a six-digit code sent to your phone.
• Pulse verification code – log in to the Pulse app and get your PIN by following these steps: tap  More , then  Settings , and  Extranet PIN .

Enter your six-digit code or PIN. Now you’ll be able to access the Extranet again.

How can I update my log-in details?

If you’ve changed your email address or phone number, you’ll need to update your  log-in details and your  Partner Hub info . Read  this article to learn how to update your contact info.

I am an employee of the property and need Extranet access – how can I get that?

Each property ID has an Extranet account with at least one admin user. The admin user can grant you access to the Extranet depending on your function at the property (e.g. front desk manager). Find out who the Extranet admin is at your property and follow  these steps on how they can grant you access to the Extranet.

Can I share my log-in details to the Extranet with others or the staff?

We recommend not sharing your log-in details with anyone due to security concerns and log-in issues. Sharing your log-in details increases the risk of your account being compromised and makes our security monitoring less efficient. Also, most log-in attempts prompt a 2FA request, and a PIN is sent via the Pulse app or text to the contact details associated with the account. Unless shared in a timely manner with those trying to log in, 2FA won’t be completed and they’ll be locked out.

Why should I add multiple users to the Extranet?

Adding multiple points of contact with different email addresses and phone numbers can allow easy access in case of changes in contact info or staff.  Read this article to learn how you can do it.

I see an error message when I’m attempting to log in. What should I do?

Sometimes you might have trouble signing in to the Extranet if there’s too much data stored in your browser. If you’re redirected to another page or get an error, restart from admin.booking.com by typing it directly into the address bar to ensure the URL takes you to the Booking.com log-in page.

How can I remove someone’s access to the Extranet?

You can remove or limit access to someone’s account if you hold admin user rights. Read how to do it  in this article .

How can I edit or grant admin rights to someone else?

You can provide admin rights to another user. Read how to do it in this article .

How can I access my Group Extranet?

The Group Extranet is a home page available to some partners who manage multiple properties listed on our platform. To access it, follow the usual log-in steps or the log-in troubleshooting steps. Once you’re logged in, you’ll land on the Group Extranet homepage   where you can manage all your properties. Read  this article to find out how to change or reset your Extranet log-in details.

How can I add or remove a property from my Group Extranet?

To add or remove a property from your Group Extranet, you’ll need to contact our Support team. Read  this article to learn how to contact us.

Is this article helpful?

Account & log-in.

• Everything you need to know about the Pulse app

Understanding Booking.com Extranet account types and access rights

• Changing or resetting your Extranet log-in details
• Managing properties and users on your primary account
• Using the smart paste feature to quickly make bulk edits across your properties

Related content

How Booking.com helped Fattal Hotel Group embrace the Extranet

How Booking.com developed Guest Insights

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