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Shoe Dept. Encore

Hours updated 2 months ago

Location & Hours

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Located in:

Durango Mall

800 S Camino Del Rio

Durango, CO 81301

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About the Business

At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun accessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept. …

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Overall rating

On September 14 I purchased a pair of Asics running shoes. My feet are accustomed to size 8 but they just didn't feel quite right. On Sept. 19 I went to go and exchange the pair for 7 1/2's and was refused because the shoes were worn. I could understand if I had them more than 30 days but seriously to not honor an exchange is very poor customer service. Do not shop for shoes at this establishment. They don't care about customer satisfaction.

The store has good options and variety, which is great. However, the hours are listed as 10:00 and apparently that is wrong, but they don't care to update it. Had to call the phone multiple times before the associate would acknowledge our presence to tell us when they opened and didn't care at all the the hours listed are wrong. So, long story short, they open at 11AM and aren't very considerate about the incorrect information online.

Woman named Rebecca was extremely rude and had zero customer service. Was cussing out someone on the phone when I walked in and didn't get off the phone. Super unprofessional.

Awesome store, I bought a pair of adidas running shoes and work boots. Looking forward to coming back

I was in there trying to find some non slip shoes the women who was working was talking to someone on the phone for the entire time, we waited and walked around the store to see if we could find what we were looking for ourselves. We eventually went up to her and she was so caught up in her phone call that she just pointed to the spot with them and didn't show them to us and didn't say anything. so we just left and didn't end up buying anything cause the customer service was terrible

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