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Iglu cruise

165 The Broadway

London, SW19 1NE

United Kingdom

Planet cruise

Northarbour Rd

Portsmouth PO6 3TD

Suggested companies

Planet cruise, cruise.co.uk, p&o cruises.

IgluCruise   Reviews

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Reviews 4.8.

44,862 total

Most relevant

First cruise booking

Just booked my first ever cruise with Mark at Iglu. I was feeling a bit overwhelmed by the process and Mark was so helpful, he spent time explaining the differences between the cruise operators and gave me guidelines on how to narrow down my search. I'm so excited for the cruise I've booked and grateful to Mark for guiding me through the process and completing the booking for me.

Date of experience : 18 May 2024

I have booked many times with Iglu over the years and have always been satisfied. This booking done on line was exceptionally easy for me especially as I am out of the UK at present. The price was less than on other booking sites and the confirmation email came through quickly and was full of useful info. Great for a technophobe like me.

Date of experience : 19 May 2024

Emma could not have been more helpful

Emma could not have been more helpful. We arranged for her to call on Sunday before 12, but being impatient I phoned her and she returned the call as soon as she had finished with her client. We mad quite a few adjustments to the original quote and arrived at a really good price. Can’t wait now

Alex (Iglu Agent) Couldn’t have been…

Alex (Iglu Agent) Couldn’t have been more helpful . He was very friendly when bombarded with questions and made the booking experience stress free . Now looking forward to my holiday .

Caribbean Cruise

Karena at Iglu Cruises was very helpful and knowledgeable when I enquired about a cruise. She also returned my call promptly and made booking our holiday easy .

Fantastic service!

Wendy was very helpful in every aspect of our cruise, she managed to get us a great deal with P&O at a price we were happy to pay. We exchanged text messages during the process and she always responded very quickly giving us confidence we were getting help from someone who cared. Thank you Wendy you are a ⭐️

Date of experience : 12 May 2024

Jamie was very thorough & made the…

Jamie was very thorough & made the booking process painless. He answered all our questions or came back to us within a given time if he didn't have the information at his fingertips, which he followed up with a confirmatory email. There was never a feeling of "pressure" to book & will certainly use Iglu in future.

Date of experience : 15 May 2024

I found the booking process to be quite…

I found the booking process to be quite straightforward for our P&O cruise, however, the after sales process is extremely frustrating. 90 min wait on my last call being passed from pillar to post just to amend the booking, promised emails not arriving ect can be very frustrating.

Always use Iglu cruise so easy to book…

Always use Iglu cruise so easy to book online and if I have any questions or need help their is always someone very helpful on the end of the phone.

Date of experience : 11 May 2024

Jon at iglu was really helpful

I found Jon at Iglu very helpful and patient, we had asked for a few different quotes for different cruises so he did spent time dealing with our enquiries, he also helped us get the best offers We would recommend iglu Our cruise Is not until next year so I can't rate the cruise yet but the booking was made easy by Jon

Date of experience : 07 May 2024

Good start, downhill since

Received really good service when I made my cruise booking, however since then, I've enquired about a few things and Iglu are painfully slow to respond. At the time of writing, I am still waiting on a response to question of 24/04 re the potential of adding days to my holiday and confirming flights which were out of date range at time of booking. I'm worried that if I have a problem on my holiday, I'll receive the same sloppy service.

Booking easy and straightforward

Easy to make booking. Advisor friendly and helpful. Very knowledgable and able to answer my queries and questions regarding the cruise, flights and stop overs. Would definitely recommend to family and friends.

Date of experience : 17 May 2024

Excellent customer service

We have booked yet another cruise via IGLU. Yet again we have been very impressed with the customer service that has been provided by one of the agents and the advice and information given by him was very helpful. It has made the booking of a holiday very straightforward. Everyone we have spoken to previously at IGLU have always been very knowledgable on both cruise ships and cruise lines as well as destinations and obviously have lots of experience. Well done IGLU, cant fault your service.

We have used iglu for a couple of…

We have used iglu for a couple of cruises now and been very pleased with all efforts made by them. I recently booked online the wrong cruise with a deposit, I sent them a message on their contact us page and they sorted it out swiftly and returned my deposit The seem to be easy to contact and react quickly to deal with any problems

Date of experience : 08 May 2024

Chris made the booking easy and checked…

Chris made the booking easy and checked all our information which made us feel there was no room for error. Reassuring.

I can honestly rate iglu cruise with a…

I can honestly rate iglu cruise with a 5 star.our cruise consultant (bethany ) is truley wonderful.nothing is to much trouble for bethany.she will go above and beyond with all the help she gives.

Great service and expert advice

Great service and expert advice. Helen, our Iglu travel consultant, guided me through the selection of all aspects of our cruise booking from the best flights, hotel accommodation and the cruise itself. First class service and a holiday package built that is perfect for us.

Date of experience : 01 May 2024

Very good service throughout

Very good service throughout. Communication was good and the response time to my enquiry was very quick. I was able to ask questions and I was able to have time to think about my quote for the holiday. Overall the service provided is fault free.

Stress-free booking

Booking was easy,logical and streamlined.There were no undue surprises, or additional costs. Plain sailing....excuse the punn!!

Great customer service - would highly recommend

Great customer service. Alex Pereria was very friendly and helped with organising our cruise booking. Alex was informative and looked for the best options and prices for my family. Thank you. Would recommend and book again with Alex.

Suggested companies

Planet cruise, cruise.co.uk, p&o cruises.

IgluCruise   Reviews

In the Cruise Agency category

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Company activity See all

Write a review

Reviews 4.8.

44,862 total

Most relevant

Gary was very patient …

Gary was very patient and helpful he wasn't pushy explained all about the cruise. A credit to your company

Date of experience : May 19, 2024

Ian was so knowledgeable and…

Ian was so knowledgeable and professional. We will certainly be booking again. Thank you.

Date of experience : May 18, 2024

Adam is a very charming person………

Adam is a very charming person…… helpful and experienced in his work role. A pleasure to have spoken with him 5*

Great booking a cruise after weeks of…

Great booking a cruise after weeks of being patient emailing back and forward I finally booked my holiday highly recommend iglu

How to cruise through booking a cruise.

Booked a cruise with Iglu.Taken through The process by Luke Morgen.Such a very Experience agent so helpful and very knowledgeable Just walk through the process.Will definitely book again.

Date of experience : May 15, 2024

Wendy Joyce is just amazing

The service given by Wendy Joyce was first class in every way.Nothing to much trouble.Very personable and totally professional.fullfilled all our requests.

First time booking

As a first time cruiser I needed a bit of help and insight. The Iglu team were patient, understanding and helpful. So hopefully with their help and experience I got this one right.

Easy to book with full information…

Easy to book with full information available as at the time from the cruise line. Have used Iglu a number of times and haven't been dosappointed.

Date of experience : May 14, 2024

Paul was our contact through out

Paul was our contact through out, answered all our questions, checked alternative flights. Contacted us promptly, if we left a message. No reiterating the same information again because a different agent. Excellent communication. So far brilliant service.

Date of experience : May 16, 2024

Satisfied andHelpful

Helpful, cheerful, knowledgeable. Was put at my ease right away with my travel enquiry. All of my questions were answered right away which also put me at my ease. I got the holiday that I needed at the time, and when I got back with a slightly different requirement, it was no trouble at all. Thank you Igloo

Excellent customer aervice

It was my first time Iglucruise and I was really impressed. Whilst deciding in which year to travel they telephoned me to see how they could help. We then booked for this year

Date of experience : May 11, 2024

Excellent the 3 times I have booked recently John was great doing a new booking Rhiana was excellent doing the rearrangement Derek with original booking was great All very knowledgeable and all very helpful.

A fantastic service as always

A fantastic service as always Special thanks goes to Wendy Joyce she helped me as I was booking and answered all my questions

Date of experience : May 09, 2024

Great as always!

Caitlin was fantastic, booking completed & finalised very quickly and any queries post-call answered within minutes. Thank you! Friendly & professional as always!

No customer service

I booked a cruise for August with Laura, I’ve then realised I’ve made a mistake and double booked with a trip we had to Wales. Unfortunately this was Sam 36 hours after I made the first booking and so therefore I lost my deposit. We then made a fresh booking with virgin cruises for September. it seems that igloo did manage to transfer with virgin my cruise from August to September probably at no extra cost. I have them paid in full for the holiday in September which igloo have not transferred to virgin who are asking me for full payment within the next six days otherwise they are cancelling my cruise. So igloo have my money and I cannot contact them by phone or by bot. My booking reference is 118 0859 for one cruise and 124 3059 for the other cruise please can somebody anybody and I don’t care who from igloo please contact me.

Reply from IgluCruise

Hi there, thanks for taking the time to leave a review. We are incredibly disheartened to learn that you are receiving emails from the Cruise Line asking for payment, when you have already paid. We apologise wholeheartedly for any stress or inconvenience that this may be causing. We can confirm the Cruise Line is due to be paid as soon as possible. The date of this is usually dictated by the Cruise Line itself. Thank you for your feedback, it is incredibly valuable to us. We hope you have a fantastic holiday.

Wanted to go from Newcastle but no…

Wanted to go from Newcastle but no available rooms , but day later on same ship , same cruise leaving from Dundee there was !! How does that work ?

Excellent service from the advisors

Excellent service from the advisors and they went above and beyond just booking a holiday . Both Danielle and Sue were really helpful.

Date of experience : May 03, 2024

Great price and customer service as…

Great price and customer service as always. Hopefully will be booking many more in the near future:) Many thanks to Laura J & Iglu

A very helpful and well informed agent

A very helpful and well informed agent, who explained things and looked at all availability options.

Have booked with Iglu Cruise and ski…

Have booked with Iglu Cruise and ski numerous times and they have always been helpful and professional

Date of experience : May 10, 2024

Suggested companies

Planet cruise, cruise.co.uk, p&o cruises.

IgluCruise   Reviews

In the Cruise agency category

Visit this website

Company activity See all

Write a review

Reviews 4.8.

44,862 total

Most relevant

First cruise booking

Just booked my first ever cruise with Mark at Iglu. I was feeling a bit overwhelmed by the process and Mark was so helpful, he spent time explaining the differences between the cruise operators and gave me guidelines on how to narrow down my search. I'm so excited for the cruise I've booked and grateful to Mark for guiding me through the process and completing the booking for me.

Date of experience : 18 May 2024

I have booked many times with Iglu over the years and have always been satisfied. This booking done on line was exceptionally easy for me especially as I am out of the UK at present. The price was less than on other booking sites and the confirmation email came through quickly and was full of useful info. Great for a technophobe like me.

Date of experience : 19 May 2024

Emma could not have been more helpful

Emma could not have been more helpful. We arranged for her to call on Sunday before 12, but being impatient I phoned her and she returned the call as soon as she had finished with her client. We mad quite a few adjustments to the original quote and arrived at a really good price. Can’t wait now

Alex (Iglu Agent) Couldn’t have been…

Alex (Iglu Agent) Couldn’t have been more helpful . He was very friendly when bombarded with questions and made the booking experience stress free . Now looking forward to my holiday .

Caribbean Cruise

Karena at Iglu Cruises was very helpful and knowledgeable when I enquired about a cruise. She also returned my call promptly and made booking our holiday easy .

Fantastic service!

Wendy was very helpful in every aspect of our cruise, she managed to get us a great deal with P&O at a price we were happy to pay. We exchanged text messages during the process and she always responded very quickly giving us confidence we were getting help from someone who cared. Thank you Wendy you are a ⭐️

Date of experience : 12 May 2024

Jamie was very thorough & made the…

Jamie was very thorough & made the booking process painless. He answered all our questions or came back to us within a given time if he didn't have the information at his fingertips, which he followed up with a confirmatory email. There was never a feeling of "pressure" to book & will certainly use Iglu in future.

Date of experience : 15 May 2024

I found the booking process to be quite…

I found the booking process to be quite straightforward for our P&O cruise, however, the after sales process is extremely frustrating. 90 min wait on my last call being passed from pillar to post just to amend the booking, promised emails not arriving ect can be very frustrating.

Always use Iglu cruise so easy to book…

Always use Iglu cruise so easy to book online and if I have any questions or need help their is always someone very helpful on the end of the phone.

Date of experience : 11 May 2024

Jon at iglu was really helpful

I found Jon at Iglu very helpful and patient, we had asked for a few different quotes for different cruises so he did spent time dealing with our enquiries, he also helped us get the best offers We would recommend iglu Our cruise Is not until next year so I can't rate the cruise yet but the booking was made easy by Jon

Date of experience : 07 May 2024

Good start, downhill since

Received really good service when I made my cruise booking, however since then, I've enquired about a few things and Iglu are painfully slow to respond. At the time of writing, I am still waiting on a response to question of 24/04 re the potential of adding days to my holiday and confirming flights which were out of date range at time of booking. I'm worried that if I have a problem on my holiday, I'll receive the same sloppy service.

Booking easy and straightforward

Easy to make booking. Advisor friendly and helpful. Very knowledgable and able to answer my queries and questions regarding the cruise, flights and stop overs. Would definitely recommend to family and friends.

Date of experience : 17 May 2024

Excellent customer service

We have booked yet another cruise via IGLU. Yet again we have been very impressed with the customer service that has been provided by one of the agents and the advice and information given by him was very helpful. It has made the booking of a holiday very straightforward. Everyone we have spoken to previously at IGLU have always been very knowledgable on both cruise ships and cruise lines as well as destinations and obviously have lots of experience. Well done IGLU, cant fault your service.

We have used iglu for a couple of…

We have used iglu for a couple of cruises now and been very pleased with all efforts made by them. I recently booked online the wrong cruise with a deposit, I sent them a message on their contact us page and they sorted it out swiftly and returned my deposit The seem to be easy to contact and react quickly to deal with any problems

Date of experience : 08 May 2024

Chris made the booking easy and checked…

Chris made the booking easy and checked all our information which made us feel there was no room for error. Reassuring.

I can honestly rate iglu cruise with a…

I can honestly rate iglu cruise with a 5 star.our cruise consultant (bethany ) is truley wonderful.nothing is to much trouble for bethany.she will go above and beyond with all the help she gives.

Great service and expert advice

Great service and expert advice. Helen, our Iglu travel consultant, guided me through the selection of all aspects of our cruise booking from the best flights, hotel accommodation and the cruise itself. First class service and a holiday package built that is perfect for us.

Date of experience : 01 May 2024

Very good service throughout

Very good service throughout. Communication was good and the response time to my enquiry was very quick. I was able to ask questions and I was able to have time to think about my quote for the holiday. Overall the service provided is fault free.

Stress-free booking

Booking was easy,logical and streamlined.There were no undue surprises, or additional costs. Plain sailing....excuse the punn!!

Great customer service - would highly recommend

Great customer service. Alex Pereria was very friendly and helped with organising our cruise booking. Alex was informative and looked for the best options and prices for my family. Thank you. Would recommend and book again with Alex.