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Travel Agent Resume Samples
The guide to resume tailoring.
Guide the recruiter to the conclusion that you are the best candidate for the travel agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.
Create a Resume in Minutes with Professional Resume Templates
- Work with Legal/Risk Management on Duty of Care issues, car accidents, and other incidents relating to business travel
- Providing our clients with the best travel package deals
- Assist clients with reservations, transfers and changes
- Monitor travel policy compliance and provide strategies to increase compliance
- Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking‐generated best practices
- Maintain knowledge of evolving travel industry, technology, and AAA policies, procedures, products and services
- Maintain knowledge of evolving travel industry
- Perform additional job-related duties as assigned by management
- Learn and follow all policies and procedures set forth by the organization and provide accurate documentation of all transactions
- Advises clients on a variety of package tours including cruises and makes necessary arrangements
- Perform general clerical duties relevant to travel reservations, itineraries, travel brochures, etc
- Greet and provide Legendary Service to everyone who calls or visits the office
- Effectively utilize all lead management tools and resources to consistently cultivate new business while building a solid base of repeat business
- Provide daily administrative support to high producing travel agent
- Work professionally and independently in providing travel services by e-mail and phone
- Manage workflow and processes in accordance with SLA
- A team player with a high level of flexibility
- Offer best travel options in terms of pricing and routing
- Maintain a high level of customer service by ‘Going the Extra Mile'
- Excellent knowledge of the French, German and/or Dutch language
- Apply all BCD Travel processes
- Functional knowledge of travel industry standards and reservation agent functions
- Knowledge of domestic and international geography, city codes, decoding fares and ability to apply account specifics
- Ability to provide consistent customer service and resolve complex travel related problems
- Good customer service and communication skills
- Good typing skills with a working knowledge of office equipment/PC software
- Achieve sales goals by proactively promoting, selling, and securing reservations for domestic and international leisure travel services including travel by air, bus, rail or ship, package tours, car rentals, hotel, and travel insurance
- Knowledge of official travel entitlements in accordance with DTA 7-Army Europe policies and regulations
- Functional knowledge of Gates AMC/Patriot Express booking procedures
- We believe you have customer service/sales background and enjoy consulting with clients and partners on all levels, while creating and bringing together win-win solutions
10 Travel Agent resume templates
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- Minimum six months’ experience within the past two years working in a performance-driven role with specific sales metrics/goals
- Minimum six months’ experience in a role requiring the ability to work well with people, overcome objections, and/or upsell/cross-sell products or services
- Must live in the Boulder/Broomfield/Denver area in Colorado or the Salt Lake City area in Utah, with the ability to attend three weeks of initial onsite training including up to three overnight stays in resort during a three-week period
- Computer proficiency, including ability to easily and efficiently navigate and toggle between multiple screens, talk and type simultaneously, and troubleshoot basic computer issues
- Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
- High school diploma or equivalent degree
- Minimum six months’ experience in the travel agent industry
- Prior experience working from home
- Past virtual training experience, which required the completion of self-paced modules
- Associate’s or bachelor’s degree
- A passion for skiing/snowboarding or familiarity with Vail Resorts’ mountain resorts
- Vacation planning experience a plus
- Dedicated landline (cellular phones, or VoIP phones are not permitted)
- High-speed wired internet connection (wireless is not permitted)
- Home office free from background noise and distractions
- Candidates must be able to confirm that you have current accounts for both landline and wired internet before being considered for a final job offer
Travel Agent Resume Examples & Samples
- Develop, implement and manage all travel vendor relationships and programs (agency, air, hotel, car rental), and other travel related services ensuring compliance to service level agreements
- Arrange routine and complex domestic and international group travel utilizing GDS s (Sabre)
- Provide knowledge and expertise on multi-country routings for best fares and preferred carrier usage
- Counsel clients on efficient, multi-city/multi-country routings for lowest available fares, and preferred carrier usage
- Ensure optimum customer service while coordinating group travel
- Research and resolve routing inquiries
- Benchmark, analyze, monitor, and report on travel expenditures and compliance
- Maintain and administer Travel Policy allowing for cultural and regional differences with cross functional coordination as needed
- Minimum of 5 + years Corporate Travel industry experience required
- Minimum of 5+ years International expertise experience highly preferred
- Sabre GDS system experience is required. Strong knowledge of international fare construction and airline routing principles including tax rates
- Display highest level of integrity when dealing with internal customers
- Detail-oriented, independent and able to successfully manage multiple, concurrent project demands within established timelines
- Proactively bring new ideas and improved processes to the event stakeholders and team for consideration
- Requires a strong team player who works collaboratively with cross-functional teams throughout the company
Group Sales Travel Agent Resume Examples & Samples
- Provide our group clients with the best airfare rates
- Offer prompt, accurate and courteous service to group clients
- Assist group clients with reservations, transfers and changes
- Respond to group client questions, concerns and billing inquiries with the highest degree of professionalism
- Secure new group client sales and retention through exceptional customer care
- Advanced GDS experience (SABRE and/or Amadeus)
- Savvy Internet research skills for travel related purposes
- Familiarized understanding of air, hotel, cruise, trains, ground transportation contracts
- Basic ticketing knowledge
- Manage a continuously evolving sets of priorities when everything (really-everything!) is important. You can’t get overwhelmed or sidetracked easily
Business Travel Agent Resume Examples & Samples
- Handle all travel requirements for a wide variety of business travel clients
- Offer the best and most cost effective options
- Deal with cancellations, amendments and schedule changes
- Deliver excellent customer service with every client transaction
- Resolve or escalate customer complaints and general queries
Travel Agent Commissions Analyst Resume Examples & Samples
- Manage booking and payment data
- Prepare reconciliation files for agencies
- Prepare payment files
- Develop and process reports that will identify Travel Agent Commission hotel and agency outliers
- Process inquiries from agencies via email and phone
- Regular attendance is expected based on schedule and business needs
- Participation in employee events, onsite meetings, hotel visits and industry as needed
- Demonstrate a commitment to Hyatt core values
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary
- Regular attendance is expected based on schedule and business needs. The schedule for this position requires availability, but is not limited to, Monday-Friday 7:00 AM- 7:00 PM, weekends as scheduled
- Work well with others at a variety of levels within the organization
- Maintain a work environment that is comfortable, user-friendly, and organized
- Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
- Ability to communicate effectively and respectfully to all associates and all internal/external resources
- Eagerness and ability to learn new skills, technologies and business processes quickly
- Ability to work well with others
- Ability to collaborate with cross-functional teams and across all levels of the organization
- Must be able to work inclusively, but also be able to work independently and without excessive supervision
- Strong oral and written communication skills
- Ability to maintain confidential employee information
- High School diploma or GED required
- 5 years of experience as a travel agent or coordinator in a corporate environment required
- Skill using American Airlines Sabre System required
- Occasional travel required
- High School diploma or equivalent travel school degree preferred
- 1-3 years of travel reservations experience in a call center, travel agency or an equivalent travel industry environment
- Functional knowledge of CRS entries in a minimum of one CRS system
- Working experience of front and back office automation systems
- Exhibits a mature work ethic
- Be able to work in a timely manner, critically think and work in a team environment is essential
- 1 or more years of previous travel agent or travel industry work experience
- Ability to work flexible hours including nights, weekends, and holidays
- Computer proficiency, including Microsoft Office Suite
- Fluency in Japanese (speak, read, write)
- Basic English language skills (speak, read, write)
- Bilingual fluency in Korean (reading, speaking, writing)
- Experience in SABRE or similar GDS software
- Call center experience
Senior Travel Agent Resume Examples & Samples
- Travel Counselor Experience of 3 years
- Strong Sabre knowledge required
- Excellent Industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation
- Strong working knowledge and understanding of international pricing rules and procedures
- Knowledge of ticketing procedures
- Government travel reservation experience a plus
- Ability to meet and maintain required performance standards
- Excellent customer service skill required
- General knowledge of MS office
- General Knowledge of MS Excel (Advance Level)
- Basic accounting knowledge
- Ability to work in a 24/7 environment to include nights, weekends and holidays
- Must be willing to submit to a government background security clearance
- US Citizenship required
Sb-travel Agent Resume Examples & Samples
- High school diploma or GED
- Previous sales and/or customer service experience required
- Proficiency using Microsoft Windows-based programs required
- Previous experience using CORIS, APOLLO, SMS and/or RTP preferred
- Adhere to all safety policies
- Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporation’s Service Excellence standards
- Respond to telephone, email and online chat inquires to sell flights, lodging, activities and ground transportation using a variety of reservation systems. Perform outbound guest and reservation follow up via phone and email on a daily basis
- Demonstrate excellent listening skills, patience, empathy, integrity and a passion for accuracy
- Effectively drive each call to maximize sales of complete vacation packages while consistently demonstrating “Service Excellence”
- Consistently maintain productivity between calls performing guest and reservation follow-up via phone and email that conforms to standards of quality and accuracy
- Perform to and exceed qualitative and quantitative performance goals and standards
- Demonstrate ability and desire to work a flexible schedule including evenings, weekends and holidays
- Maintain punctuality and attendance, positive attitude and willingness to assist in any project as needed
- Compliance with all company policies and procedures as well as any regulatory requirements
- Other duties, as assigned
Travel Agent Sales Consultant Resume Examples & Samples
- Sales and service to Travel Agents, including the handling of complex itineraries and pricing plans
- Handle inbound sales calls from Travel Agents calling on behalf of their clients, prospective passengers, identify their needs and provide a solution, sell the Viking River Cruises benefits and complete the reservation booking process
- Make follow-up outbound calls to Travel Agents to provide additional information, overcome objections and finalize booking for a reservation
- Offer custom Air travel arrangements for high-end customers, including hotels and air travel
- Act as a knowledgeable resource and consultant to Travel Agents assisting them to complete sales for their customers, including outbound follow-up as needed
- Maintain individual sales and service quality goals
- Process itinerary changes, payments and requests for brochures as needed
- Sales, call center environment (1 year minimum) /li>
- Contact center experience within the Travel Industry preferred
- A general knowledge of world geography
- Proven ability to multi-task and work well in a fast paced environment
- Ability to retain and organize large amounts of information
- Strong PC skills
- Availability to work variable shifts, including weekends (pre-scheduled)
- Previous sales and/or customer service experience
- Proficiency using Microsoft Windows-based programs
- Previous experience using Inntopia, APOLLO, SMS and/or RTP preferred
- Respond to telephone, email, and online chat inquires to sell flights, lodging, activities and ground transportation using a variety of reservation systems
- Perform outbound guest and reservation follow up via phone and email on a daily basis
Company Travel Agent Resume Examples & Samples
- Answers phone calls in regards to air issues, responds to e-mails and voicemails, and relays messages accurately and promptly
- Amends major schedule changes, performs ticketing activities (issuance, refunds, exchanges, etc)
- Tracks and fixes incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
- Realigns pricing within PNR to have records re-priced so that we can collect additional money outside final payment
- Certify all air tickets are issued for those passengers taking a flight by updating the ticket match exception report, assigns ancillary services to guests when requested
- Processes guest entertainment, crew executive travel, VIP requests and provides down line communication to port agents, hotels and ground transportation
- Research air schedules booked for crew that are not within budget
- Processes last minute crew changes in regards to air accommodations
- Provides next port protection coverage (flight re-accommodation) to accommodate passengers when in need
- Communicates effectively with customers, coworkers and management to reduce communication-related work errors. Consistently delivers on commitments to external and internal customers to drive customer satisfaction
- Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
- Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
- Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
Senior Retail Travel Agent Resume Examples & Samples
- At least 5 years’ experience as a retail travel agent
- Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) designation strongly preferred
- A competitive salary, depending on experience
- Individual Commission Incentive Plan
- Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
Lead On-site Corporate Travel Agent Resume Examples & Samples
- Ability to foster effective teamwork
- Maintains a favorable company image when interfacing with outside sources
- Demonstrates adaptability and flexibility
- Exhibits good problem solving skills
- Embraces diversity of people who have different backgrounds
- Ability to motivate, coach, and develop staff
- Demonstrates personal and organizational integrity
- Good follow-through on goals, plans, and projects
- Professional manner and telephone skills
- Good written and oral communications skills
- High school degree or equivalent
- Minimum of four (4) years of corporate travel agency experience in past 6 years
- Proficiency in a specified GDS system
- Knowledge of Internet search processes
- Knowledge of word processing, spreadsheets, and email software
Leisure Travel Agent Resume Examples & Samples
- Serve clients by selling various travel products offered by the Agency. A concentration on Diamond Elite and Preferred vendor products is required. Exposure to International destinations is expected
- Meet or exceed established sales quota
- Prepare and issue invoices related to retail travel sales. With assistance, satisfactorily handle refunds and complaints according to policy
- Familiarity and, with assistance, capable of operating applicable automated airline reservation and ticketing system
- Comply with all ARC regulations and Club Alliance policies and procedures in the collection and handling of assets
- Familiarity with and, with minimal assistance, capable of utilizing ARC Agent's Handbook and standard travel reference material for airline, rail, hotel/resort, etc. information to efficiently and effectively accommodate Agency clients
- Previous experience as an AAA Travel Counselor or at least 12 to 18 months of retail experience or travel sales
- A very competitive salary, depending on experience
- Monthly bonus potential
- A all-inclusive benefits package consisting of medical, dental, and vision insurance; short-term and long-term disability, as well as life insurance. We also offer a 401K plan where we match up to 7%, with a 2 year vesting schedule
- A free AAA Membership, 90 days after employment
- An opportunity to work in a family-like, fun work environment!
Retail Travel Agent Resume Examples & Samples
- High School diploma or equivalent (a graduate of an accredited travel school preferred)
- A competitive base rate, depending on experience
- Monthly individual incentive opportunity
- A 401(k) plan with a company match up to 7%
- Paid Time Off, and a free AAA Membership
International Travel Agent Resume Examples & Samples
- Books international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation
- Responds to requests for domestic and international price quotations utilizing automated system(s) for international itineraries; queues to rate desk when appropriate
- Moves market share for AAA CTS preferred suppliers
- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
- Knowledge of domestic/international faring and commission structures
- Minimum of four (4) + year’s active Travel Consultant experience in the past 6 years
- Thorough knowledge of the travel industry, fares and international markets
- Proficiency on specified GDS
- Knowledge of domestic and international faring and ticketing procedures
- Ability to work nights and weekends when needed
Travel Agent Trainee Resume Examples & Samples
- Promotes, sells, arranges and secures reservations for a variety of services including travel by air, bus, rail and boat, car rentals, hotel and travel insurance
- Plans domestic and foreign itineraries for clients’ travel
- Sells domestic and foreign travelers checks
- Takes passport photos and issues International Driving Permits
- Collects and disburses payments for travel arrangements as required
- Balances and prepares daily deposits as necessary
- Processes requests for travel literature and brochures
- Operates automated reservation and ticket system
- Pursues opportunities to generate additional sales, including memberships
- Minimum 1+ year Travel Agent work experience OR travel school training OR previous travel industry experience, such as airline customer service, OR extensive personal travel experiences—please describe in cover letter or resume
- Strong PC & Internet skills;Experience with an automated reservation system such as Apollo preferred
- Excellent communication skills,both written and verbal
- Achieve sales goals by promoting, selling, and securing reservations for domestic and international leisure travel services including air, bus, rail or ship, package tours, car rentals, hotel, and travel insurance
- Process requests for travel literature and brochures
- Utilize GDS to research and secure reservations; also use preferred vendor websites and other supporting web based systems and functions
- Maintain travel documents, invoices, and client files in accordance with AAA standards
- 1+ year of Travel Agent experience or we may consider a trainee with previous travel industry experience, such as airline customer service OR extensive personal travel and planning experiences and strong sales skills
- If no travel related experience, candidates must have previous sales experience
- Sales and goal oriented, tenacious self-starter
- Strong PC & internetskills
- Excellent interpersonal communicationskills, both written and verbal
- Travel school or minimum of one year Travel Agent work experience
- Experience with an automated reservation system. Apollo experience preferred
- Sales oriented self-starter
- Excellent communication skills, both written and verbal
- Promotes, sells, arranges and secures reservations for a variety of services including travel by air, bus, rail, ship, package tours, car rentals, hotels, resorts, and travel insurance
- Plans domestic and foreign itineraries for clients' travel
- Processes requests for travel literature brochures
- Provides guidance to other Travel Agents
- Operates the automated reservation and ticket system; Apollo
- Pursues additional opportunities for sales, including membership sales
- Promotes, sells, arranges and secures reservations for a variety of services including travel by air, car rentals, and hotel bookings
- Minimum 1+ year Travel Agent work experience OR travel school training OR previous travel industry experience, such as airline customer service, OR extensive personal travel experiences--please describe in cover letter or resume
- Strong PC Internet skills;Experience with an automated reservation system such as Apollo preferred
- Ability to work between posted business hours including occasional Saturdays
- 1+ year of Travel Agent experience OR we may consider a trainee with great sales skills and previous travel industry experience, such as airline or extensive planning and travel personal experience
- Strong PC & internet skills
- Sales expertise,goal oriented, tenacious, self-starter
- Outstanding interpersonal skills
- Active Listening –Listening to, interpreting, understanding, and processing verbal information; probing to ensure all key information is obtained from member
- Communication and Telephone Skills –Using proper telephone etiquette and speaking in a clear, understandable manner; tactfully controlling interactions in order to efficiently obtain and give necessary information; clearly explaining itineraries, costs, and other travel related information; preparing written communications and documents
- Decision Making and Problem Solving –Analyzing information, identifying alternatives, and making sound, logical decisions; deviating from standard procedures when appropriate for delivering excellent member service
- Teamwork and Cooperation –Helping out others on the team and being a good team player; building smooth, cooperative working relationships
- Dealing with High Volume –Dealing effectively with high volume and time pressure; displaying a positive, caring attitude with each new member
- Flexibility and Adaptability –Adapting to change and being flexible in adjusting approach to meet the needs in different situations; rotating among job functions as needed
- Using Travel Reference Materials –Displaying extensive knowledge of the travel industry, and knowing how to quickly locate and use reference materials
- Computer and Technology Skills –Using the computer to enter accurate and complete trip information; carrying on conversation with member and entering data simultaneously
- Selling Travel Products and Services –Asking questions to qualify and understand member’s travel interests and needs, and successfully closing the sale; displaying organizational pride
- Successfully complete the company provided training
- Source, develop leads, prospect and continually network
- Possess a competitive sales drive to meet and exceed monthly goals
- Be an effective communicator both orally and in writing
- Have computer experience, be comfortable with evolving technology and good organizational skills
- Provide excellent customer service and maintain member retention
- Be self-motivated and fully committed to building a profitable travel business
- High School Diploma or equivalent. Graduate of accredited travel school preferred
- 2 to 5 years of experience as retail travel agent
- Previous experience as a AAA Travel Counselor or at least one year of retail experience or travel sales
- A competitive salary of $13.50 to $18.75/hour, depending on experience
- Position is eligible for an Individual Incentive Plan based upon sales success
- Comprehensive benefit package includes over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts--to highlight a few of the offerings
- 40 hour work week flexible schedule. Weekend availability required. Store Hours: 7A-7P Mon-Fri, 8A-5P Sat, Sun 10A-4P
- Learn and develop skills to sell foreign and domestic travel related products and services
- Advise clients on all foreign and domestic travel requirements, protection plans, and any related trip advisory information
- Develop product knowledge to support the organization’s Preferred Supplier program, and achieve Club established sales, and cross sell goals
- Issue international driving permits and passport photos
- Identify cross-sell opportunities based on members’ product needs and service requests
- Perform duties and responsibilities as assigned or required
- High School diploma or G.E.D. required
- 2 years of sales environment experience with measurable results or 1+ years of travel sales
- Advanced verbal and written communication skills required
- General typing, Windows, Outlook, and Word skills required
- Must complete certificates as required for Agents and Computer Based Training courses as needed
- Provides accurate and timely travel planning assistance, including making reservations for travel, hotels, transportation, and obtaining/presenting required travel documents
- Understands and anticipates client needs and travel preferences
- Determines costs of travel and accommodations
- Maintains current information on schedules and notifies customers of any travel alerts
- Prepares passenger travel information such as tickets, itinerary, lodging confirmation, etc
- Prepares claim forms for refunds and adjustments
- Responds quickly and proactively to client requests and resolves any questions or issues
- Ensures client account information is current
- Interacts with and keeps travel team notified of client account information
- Provides input regarding the development and maintenance of office systems and processes
- Performs other related duties, as required
- Education equivalent to a High School diploma and five years of travel agent experience
- In depth knowledge of the travel industry, regulations and policies
- Excellent customer service, organizational, and coordination skills
- Excellent written/verbal communication and interpersonal skills
- Ability to work independently and as part of a team and meet deadlines in a timely manner
- Ability to multitask in a fast-paced environment
- Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs
- Proficient with travel technologies with the ability to evaluate different technology solutions
- Ability to communicate effectively with all levels of management to include executives
- Experience with re-routing and exchange processes
- Knowledge of GDS travel software including Worldspan, Apollo and Concur strongly preferred
- Knowledge of ARC procedures
- Monthly Individual Incentive Pay Plan
- An all-inclusive benefits package consisting of medical, dental, and vision insurance; short-term and long-term disability, as well as life insurance. We also offer a 401K plan with a company match up to 7%
- Up to 3 weeks of Paid Time off accrued in your first year and a free AAA Membership
- Meet and surpass sales goals by proactively promoting, selling, and securing reservations for travel services including travel by air, bus, rail or ship, package tours, car rentals, hotel, and travel insurance
- Plan travel itineraries
- Operate automated reservation and ticket system; use preferred vendor websites and other supporting web based systems and functions
- 1+ year of Travel Agent work experience ORprevious travel industry experience, such as airline customer service employment, OR extensive personal travel experiences OR successful sales track record with eagerness to learn new career
- Above average knowledge of U.S. and international geography
- Answer and direct calls for travel agent
- Prepare daily deposits
- Performs other clerical duties as required or as assigned
- Must have strong desire to become travel agent within one year of hire
- Excellent interpersonal, communication, and customer service skills
- Ability to operate office equipment and perform basic accounting duties
- Successful completion of background and drug screenings
Related Job Titles
Travel Agent Resume Sample
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- Selling Travel Products and Services –Asking questions to qualify and understand member’s travel interests and needs, and successfully closing the sale; displaying organizational pride
- Take reservations over the phone and in person utilizing the SABRE travel reservation system
- Offer comparative pricing packages based on customers’ needs and desires
- Ensure accuracy of all travel documents and invoices
- Collect payments and reconcile to amounts due on invoice documents
- Check on pending reservations, making sure to follow-up with customers/travel agencies in complying with ticket payment deadlines
- Highly proficient English oral and written communication
- Additionally highly proficient knowledge of theFrench language
- Good knowledge of Amadeus
- Stress resistant; keep balance between quantity and quality
- Experience with Amadeus or Sabre
- Creative thinking, able to think ‘out of the box'
- Self-motivated with the ability to prioritize
- Position requires approximately two weeks of 40 hour/week paid training (8:30-5 M-F)
- This is an hourly non-exempt position and is subject to overtime pay
- Position requires approx. two weeks of 40 hour/week paid training (8:30-5 M-F)
- This is an non-exempt hourly paid position subject to overtime pay
- Sales commission and the opportunity to earn airline tickets
- Communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
- Knowledge of all aspects of the Sabre airline reservations system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing
- Securing new client sales and retention through exceptional customer service
- Experience booking corporate travel including proficient SABRE knowledge and skills
- Excellent problem-solving skills, as well as initiative, resourcefulness and creativity
- Demonstrated ability to use appropriate judgement and problem-solving skills to resolve issues/conflicts with travel arrangements/plans
- Excellent MS Word, Excel, and Outlook skills
- Excellent customer service skills with ability to maintain a professional demeanor at all times
- Strong verbal & written communication, organizational, and interpersonal skills
- Outstanding interpersonal skills,effective communication with clients
How to write Travel Agent Resume
Travel Agent role is responsible for travel, customer, planning, training, transportation, interpersonal, airline, computer, international, english. To write great resume for travel agent job, your resume must include:
- Your contact information
- Work experience
- Skill listing
Contact Information For Travel Agent Resume
The section contact information is important in your travel agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Travel Agent Resume
The section work experience is an essential part of your travel agent resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous travel agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular travel agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Travel Agent resume experience can include:
- Effectively drive each interaction to maximize sales of complete vacation packages while consistently demonstrating “Service Excellence”
- Prior inbound call center customer service/sales experience
- Learn and develop skills to sell foreign and domestic travel related products
- Resolving any client issues in a timely and effective manner
- Maintains and promotes excellent client relations by identifying and promptly responding to all questions relating to the business
- Previous experience being commission focused, meeting and exceeding sales targets
Education on a Travel Agent Resume
Make sure to make education a priority on your travel agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your travel agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Travel Agent Resume
When listing skills on your travel agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical travel agent skills:
- Good communication and networking skills, both face to face and electronically
- Two years of proven successful sales experience or leisure travel agency experience within a production goal oriented environment
- Strong ability to handle technology effectively
- Able to work effectively and multitask in a dynamic, constantly changing environment
- Experience in contact center sales, and excellent customer service
- Industry knowledge and reservation skills in order to create domestic and single destination international reservations
List of Typical Experience For a Travel Agent Resume
Experience for travel agent trainee resume.
- Strong working knowledge and understanding of complex international pricing rules and procedures
- Previous experience using Inntopia, SMS and/or RTP helpful
- A competitive salary of $14.25 to $17.00/hour, depending on experience
- A competitive salary of $13.50 to $17.00/hour, depending on experience
- A competitive salary of $11.50 to $13.75/hour, depending on experience
- GDS experience (SABRE and/or Amadeus)
- Group agent experience
Experience For Business Travel Agent Resume
- Previous experience in the Travel industry is required
- Willing and able to work a flexible schedule and serve as on-call Agent as needed
- Receiving payments and maintain financial documents
- Coordinating company travel needs within the guidelines of the travel and entertainment policy
- Does not have sole responsibility for hiring, terminations, writing and delivering performance evaluations
- Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
- Works in coordination with supervisor/client to manage the daily operations of assigned employee(s), assuring overall quality, productivity, and policy / contract adherence. Supports employee(s) by answering questions and assisting where needed
- Respond to telephone, email and online chat inquires to sell flights, lodging, activities and ground transportation using a variety of reservation systems
Experience For Travel Agent Commissions Analyst Resume
- Ensure reporting compliance with Airline Reporting Corporation requirements
- We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits
- Comprehensive benefit package including over 3 weeks of Paid Time Off accrued during the first year
- Assists employees in resolving customer inquiries/problems at the time of initial contact. Provides transfer where inquiry requires higher level of expertise
- Performs, or assists in, the orientation and training of employees
- Assures the maintenance of documentation, including but not limited to client profiles / information and office processes
Experience For Sb-travel Agent Resume
- Serve as on-call agent during select weekends
- Assembles, balances, and prepares customer payments (including cash, checks and credit card charges) for deposit on a daily basis
- Performs inquiries and entries through Apollo airline system pertaining to documents, flights, schedule changes, seat assignments, final payments, etc
- Maintains accurate filing system of itineraries, invoices, billings, hotel confirmations and other office paperwork
- Prepares and assembles airline tickets for mailing
- Pursues opportunities to generate additional sales, including membership sales
- Maintain a high level of customer service by 'Going the Extra Mile'
- Creative thinking, able to think 'out of the box'
Experience For Senior Travel Agent Resume
- Make or support in making travel arrangements for employees mainly on flights, hotels and transportation
- Participate in making local contracts with hotels, airlines and rental cars
- Assist employees in making travel/ insurance settlements
- Maneuver through our booking application systems. Sabre, provides Liberty Travel with a single source for all elements of the reservation and guest information
- Take direction and coaching; at Flight Centre Travel group we believe in daily, weekly, and monthly sessions with your leaders to help with performance
Experience For Lead On-site Corporate Travel Agent Resume
- Able to work a flexible 5-day work schedule (including some evenings and weekends)
- Plan and book travel (lodging, activities, transportation and travel insurance) arrangements for clients from all over the world
- Respond to telephone, email, and online chat inquires to sell flights, lodging, activities and transportation
- Respond to telephone, email, and online chat inquires to sell flights, lodging, activities and ground transportation
- Utilize airline reservation system and Web-based booking methods to coordinate travel arrangements
- Maintain compliance with applicable SOPs (Standard Operating Procedures) and policies; and
- Promotes, sells, arranges and secures reservations for a variety of group services including travel by air, bus, rail and boat, and travel insurance
- Advises group leaders on a variety of package tours including cruises and makes necessary arrangements
Experience For Travel Agent Sales Consultant Resume
- Pursues opportunities to generate additional group tour sales, including membership sales
- Completes specified reporting
- Achieve hotel savings where applicable, and maintain an accurate hotel savings log for SLA reporting
- Build rapport with a customer quickly, ask probing questions, and offer additional services to meet their travel needs
- Performs the day-to-day responsibilities of assigned position
- Maintains, troubleshoots, and manages corrective action for automated office systems
- Plans domestic and foreign itineraries for clients’ travel
Experience For Virtual Sales Travel Agent Resume
- Comprehensive health care - medical, dental and vision
- 401(k) Retirement Savings program with a generous company match
- Paid holidays, vacations and sick days
- Pursues opportunities to generate additional sales
- Located at the Pine Grove Center in Steamboat Springs, Co
- Identify cross-sell opportunities based on members’ product needs and service requests
- Arrange all aspects of travel for Talent and other VIPs, as well as WWE staff and freelancers
- Handle changes to travel itineraries as needed (flights, cars, etc.)
Experience For Leisure Travel Agent Resume
- Coordinate hotel room lists for TV/special events
- Follow and help enforce WWE travel policy guidelines
- Self-motivated and proactive team player with calm demeanor
- Answers telephones, screens calls and directs caller to the appropriate Agent for service
- Maintains supply, organizes and updates travel brochures and reference materials
Experience For Company Travel Agent Resume
- Enter data on automated computer system with speed and accuracy
- Promotes, sells, arranges and secures reservations for a variety of services including travel by air, bus, rail and boat, car rentals, hotels, resorts, package tours, cruises, and travel insurance
- Possess superior communication skills; verbal and written
- Demonstrate initiative to maximize functionality of the Live Engage chat platform to increase sales and guest service
- Travel experience, as well as knowledge of domestic and international travel trends
List of Typical Skills For a Travel Agent Resume
Skills for travel agent trainee resume.
- Previous experience as a AAA Travel Counselor or at least one year of retail experience and travel sales
- No prior travel industry experience necessary
- Work as part of a team and to communicate effectively with others
- Strong GDS experience (Sabre or Galileo)
- At least one year of sales experience selling retail products or leisure travel agency experience
Skills For Business Travel Agent Resume
- Previous experience as an AAA Travel Counselor or at least 12 to 18 months of travel agent experience
- 6 months to 2 years' sales and customer service experience in travel sales, or the equivalent of travel-related experiences
- Previous experience as a AAA Travel Counselor or at least two years of retail experience or travel sales
- Previous experience as an AAA Travel Counselor or at least 12 to 18 months of retail sales experience and/or travel sales
- Previous experience as an AAA Travel Counselor or at least 12 to 18 months of retail sales experience and travel sales
- Experience in building, maintaining, and managing client relationships
- A competitive starting salary of $12.75/hour, depending on experience
Skills For Travel Agent Commissions Analyst Resume
- Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
- Prioritize networking and building your customer database to meet and exceed profit, sales, and targets at the individual and team level
- Experience with group reservations and ticketing
- A competitive salary of $15.00 to $18.00, depending on experience
- A competitive salary of $15.50 - $17.50/hour, depending on experience
- A competitive salary of $16.50 - $17.25/hour, depending on experience
- A Competitive Salary of $12.25 to $13.50 depending on experience
- Operate applicable automated airline reservation and ticketing system. Satisfactorily handle refunds and complaints
Skills For Sb-travel Agent Resume
- Participate in travel related webinars, training sessions, and in-destination experiences
- Demonstrate desire to work a flexible schedule including evenings, weekends and holidays
- Advantageous to have experience working with airline reservation systems (e.g., Sabre Reservation System)
- Travel related experience required
- A competitive salary of $13.50 to $15.50/hour, depending on experience
Skills For Senior Travel Agent Resume
- A competitive salary of $15/hour, depending on experience
- A competitive salary of $15/hour, depending on experience, along with an incentive plan
- Experience in GDS(Sabre and/or Amadeus) is highly desired
- A competitive salary of $12.75 to $15.25/hour, depending on experience
- Three to five years travel agent experience
- Experience as a retail travel agent
- Travel industry experience in a similar position or in a customer service center
Skills For Lead On-site Corporate Travel Agent Resume
- A competitive salary of $14.00 to $16.00/hour, based on experience, along with a commission plan
- Six months customer service or sales experience
- Previous experience as an AAA Travel Counselor or at least 12 to 18 months in a travel sales role
- Previous experience as an AAA Travel Counselor or at least 12 to 18 months of travel sales
- A competitive salary of $15.75 to 19.00/hour, depending on experience
Skills For Travel Agent Sales Consultant Resume
- Previous experience as an AAA Travel Counselor or at least 2 years of travel sales
- Experience as a retail travel agent. Geography and International destination knowledge
- Work under pressure and maintain excellent accuracy and attention to detail
- A competitive salary of $13.50 to $16.00/hour, depending on experience
- Excellent Medical Benefits, choice of HMO, PPO or Kaiser
- Develop and maintain an excellent rapport with BCD's UK & Ireland travel consultants
- Filing, testing and auditing public and private airline contracts (after training)
Skills For Virtual Sales Travel Agent Resume
- Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
- Selling the full range of travel products and acting as a product helpdesk for agents and affiliates
- Selling cruise products and acting as a product helpdesk for agents and affiliates
- Creating and monitoring cruise group space
- Understanding and anticipating client needs and travel preferences
- Working with an extremely productive and expanding worldwide brand
- Ensuring a fast and efficient telephone answering service
Skills For Leisure Travel Agent Resume
- Working knowledge of various technology platforms, booking concepts, Microsoft Office tools, email and the like
- Handling amendments, cancellations and schedule changes
- Delivering great customer service each and every time
- Providing unparalleled destination product knowledge
- Providing unparalleled cruise product knowledge
Skills For Company Travel Agent Resume
- Responding quickly and proactively to client requests
- Ensuring accurate and timely presentation of clients’ travel documentation
- Sharing information with fellow Travel Managers and Team Leaders to ensure a united, consistent, and professional approach to client account management
- Contributing to the development and maintenance of office systems and processes associated with accounts
- Resolving client complaints
List of Typical Responsibilities For a Travel Agent Resume
Responsibilities for travel agent trainee resume.
- Operates applicable automated airline reservation and ticketing system
- No travel industry experience required – Full training provided (for 2 weeks in Montvale, NJ)
- Strong ability to be flexible, change gears quickly and adapt to different people, style and projects
- Show a strong sense of responsibility and the desire to get things done properly
- Develop effective solutions for employee travel needs and concerns; and
- Shares knowledge and expertise from personal experiences and/or education study trips
- Cross sells relevant products to enhance the trip experience such as AAA Member Rewards Credit Card and identify theft referrals
Responsibilities For Business Travel Agent Resume
- Experience with Amadeus
- Prioritize and gain overview
- Matching 401K up to $2000 per year
- Amazing company culture
- Successfully meet or exceed goals and sales targets by soliciting new business and building and retaining existing business
Responsibilities For Travel Agent Commissions Analyst Resume
- Manage an approval log and serve as a liaison between attendees, client meeting owner/stakeholder and meeting planner policy deviation requests
- Maintain working knowledge of all office and region specific travel promotions in order to assist all clients when receiving overflow calls
- Sit and input data into the computer while listening/talking to the client for extended periods
- Analyse and interpret airline contracts and tariffs acting as an SME (after training)
- Familiarity with multiple GDS systems, and working with scripts helpful. Training available
- Comply with all Airline Reporting Corporation (ARC) regulations and Mid-Atlantic policies and procedures in the collection and handling of assets
Responsibilities For Sb-travel Agent Resume
- Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
- Develops long standing relationships with our members and builds referral and repeat business
- Maintain a working knowledge of Internet travel offerings and utilize all Internet communication tools book travel
- Work 10-months out of the year, with two consecutive and/or separate months off depending on schedule availability
- Capable of handling fast paced, multi-project assignments
Responsibilities For Senior Travel Agent Resume
- 4-6 weeks of paid training /li>
- Discounted theater, theme parks and movie tickets, cellular rates, gym memberships, paid parking, etc
- Comply with all ARC regulations and Mid-Atlantic policies and procedures in the collection and handling of assets
- To provide an efficient, courteous and responsive fares and ticketing service to our clients
- Ensure Management Information Statistics are accurately entered according to procedure
- Ideal environment to service existing and new clients. Appointment Only
Responsibilities For Lead On-site Corporate Travel Agent Resume
- Call Center environment – sitting at desk and on phone is required as part of work
- Seasonal, 6-8 month position, eight-hour shifts. Starting in late October
- Daily work with repeat clients and newly referred clients booking leisure or group travel
- A representative, inspiring personality
- Award winning company-culture
- Unlimited earning potential!
- Collects and disburses payments for travel arrangements and balances and prepares daily deposits as necessary
- The availability to work within the posted hours
- The availability to work within the posted office hours
Responsibilities For Travel Agent Sales Consultant Resume
- Achieve sales goals by proactively promoting, selling, and securing reservations for domestic and international leisure travel services including travel by air, bus,rail or ship, package tours, car rentals, hotel, and travel insurance
- Knowledge of an additional language such as Dutch, German, French or Spanish
- Respond to online chat inquires, email requests and telephone calls to sell flights, lodging, activities and ground transportation using a variety of reservation systems
- Anticipating client travel requirements
- Resolving client complaints; and
- Perform outbound guest and reservation follow up via email & phone on a daily basis
Responsibilities For Virtual Sales Travel Agent Resume
- Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Corporation’s Service Excellence standards
- The accuracy and timely presentation of Clients travel documentation
- To be an active contributing member at meetings with Team Leaders and BDMs to keep them abreast of client accounts and any information which is likely to impact (either positive or negatively) on Stage and Screen; and
- Be able to complete all functions related to servicing the client including ticket processing
- Share information with fellow Travel Managers and Team Leaders to ensure a united, consistent, and professional approach to client account management
- To contribute to the development and maintenance of office systems and processes associated with accounts; and
- To ensure that all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file
- Interface with clients to gather information related to their travel needs in order to make appropriate air, car and hotel reservations
Responsibilities For Leisure Travel Agent Resume
- Complete travel arrangements for clients with vendors in the most economical manner
- Follow company procedures, guidelines and standards in areas of customer service, ticketing, computer reservation system productivity, attendance and accuracy of work including following up on changes and maintaining queues
- Remain fully abreast of all airline rules, regulations, tariffs, geographical locations and other industry requirements. Accurately apply this information when making travel arrangements
- Work weekends, holidays and evenings as needed. Strong telephone and communication skills required
- Maintain a clean, organized home office environment
- Meet all guidelines that SSRC requires for a work from home environment
- Plan and sell transportation, accommodations, insurance and other travel services
- Professional, customer service-oriented mentality
Responsibilities For Company Travel Agent Resume
- Meet all guidelines required by SSRC for a suitable work from home environment
- Possess a lighthearted, positive attitude; confident and calm under pressure
- Plans domestic and foreign itineraries for group's and organization's travel
- Detail-oriented and very creative
- Fluency in Danish and English is a requirement
- Performs the same tasks as the team more than 80% of the time
Related to Travel Agent Resume Samples
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Travel Agent resume examples for 2023
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Travel agent resume research summary. We analyzed 2,396 travel agent resumes to determine which ones land the most jobs. Below you'll find example travel agent resumes that can help you get an interview (and a job offer) from companies like Aaa Companies and American Express. Here are the key facts about travel agent resumes to help you get the job:
- The average travel agent resume is 324 words long
- The average travel agent resume is 0.7 pages long based on 450 words per page.
- Reservations is the most common skill found on resume samples for travel agents. It appears on 30.0% of travel agent resumes.
After learning about how to write a professional resume for a travel agent, make sure your resume checks all the boxes with our AI resume builder .
Travel Agent resume example
How to format your travel agent resume:.
- The job title on your resume should match your application for the role.
- Ensure your work experience focuses on achievements, rather than responsibilities.
- Recruiters and hiring managers suggest fitting your resume on one page.
Choose from 10+ customizable travel agent resume templates
Choose from a variety of easy-to-use travel agent resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your travel agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Travel Agent resume format and sections
1. add contact information to your travel agent resume.
Your name should be the biggest text on the page and be at or near the top of the document.
Your address doesn't need to include your street name or house number - listing your city and state works just fine.
Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).
Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set .
Travel Agent Resume Contact Information Example # 1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | [email protected]
2. Add relevant education to your travel agent resume
- The name of your school
- The date you graduated ( Month, Year or Year are both appropriate)
- The name of your degree
- Academic awards (Dean's List, Latin honors, etc. )
- GPA (if you're a recent graduate and your GPA was 3.5+)
- Extra certifications
- Academic projects (thesis, dissertation, etc.)
- If you're a recent graduate, you might opt to place your education section above your experience section
- The more work experience you get, the shorter your education section should be
- List your education in reverse chronological order, with your most recent and high-ranking degrees first
- If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Travel Agent Resume Relevant Education Example # 1
Bachelor's Degree In Business 2015 - 2018
Monroe College Bronxville, NY
Travel Agent Resume Relevant Education Example # 2
Associate's Degree In Marketing 2008 - 2010
New York University New York, NY
3. Next, create a travel agent skills section on your resume
- Include 6-12 skills, in bullet point form
- List mostly hard skills ; soft skills are hard to test
- Emphasize the skills that are most important for the job
Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.
Example of skills to include on an travel agent resume
American Automobile Association, commonly pronounced as AAA or triple A, is an organization in North America. AAA is a privately held non-profit driven public party affiliation and administration association with more than 60 million members in the United States and Canada. AAA offers types of assistance to its individuals, including emergency aide.
Credit Card Skills
A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.
Reservation System Skills
A reservation system is a software or computer-based system which is used to keep a record of transactions related to travel, hotel booking, tickets, cab expenses, and others.
Hotel Reservations Skills
Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.
Apollo is a young man and one of the most important and complex Olympian deities of ancient Greek and Roman religions and myths. He is a male beauty, son of Zeus and Leto, and brother of Artemis. Known as the god of music, medicine, prophecy, poetry, archery, inspiration, Apollo is sometimes identified with the sun.
Car Rentals Skills
Travelling by car provides ease of movement in terms of pace, route, and independence. Car rental agencies rent cars to clients who need vehicles for a short period of time. When considering a car for rent, individuals can choose between various types of products, GPS systems, price, or additional insurance.
Top Skills for a Travel Agent
- Reservations , 30.0%
- Booking , 11.5%
- Credit Card , 6.5%
- Other Skills , 43.8%
4. List your travel agent experience
The most important part of any resume for a travel agent is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.
Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.
It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of travel agents" and "Managed a team of 6 travel agents over a 9-month project. "
Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.
- Assisted corporate employees and VIP travelers with all aspects of travel planning to include meeting planning.
- Trained agents to effectively use new computerized booking system in conjunction with Apollo.
- Answered incoming phone calls Made reservations for guests at both national and international Hyatt Hotels and Resorts.
- Provided after hours service on an on-call basis.CRS: Sabre, Apollo
- Maintained all customer accounts, payments, billing, or other service issues for over 10 AAA Travel agencies.
- Commissioned sale agent with experience in European, Latin American and Caribbean markets expert Cruise consultant
- Assumed responsibility for all store promotions, maintenance and ordering of all brochures and daily communication of stores key performance indicators.
- Participated on multiple familiarization trips throughout most of the Caribbean.
- Trained new employee's to be wedding consultants.
- Announced as a member of the 2011 David's Bridal Circle of Excellence Top 300 sales representative in the company.
- Demonstrated talent in sales, communication, patience and empathy.
- Provided customer service in all areas and positions of our store.
- Opened and closed the store, which included counting cash drawers and assisting with bank deposits.
- Identified guest reservation needs and determine appropriate room type for various Marriott international Locations including resorts.
- Utilized computer Sabre GDS system to issue airline ticket exchanges, review, and revise data.
- Experienced on Apollo and Sabre.
- Specialized in high end VIP travel to dedicated account.
5. Highlight travel agent certifications on your resume
Specific travel agent certifications can be a powerful tool to show employers you've developed the appropriate skills.
If you have any of these certifications, make sure to put them on your travel agent resume:
- Travel and Tourism Professional (TTP)
- Certified Travel Associate (CTA)
- Certified Travel Industry Specialist (ABA,)
- Travel Agent Executive (TAE)
- Certified Travel Counselor (CTC)
- Certified Destination Specialist (CDS)
6. Finally, add an travel agent resume summary or objective statement
A resume summary statement consists of 1-3 sentences at the top of your travel agent resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.
Remember to emphasize skills and experiences that feature in the job description.
And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:
- American Express Jobs (260)
- Expedia Group Jobs (103)
- National Travel Jobs (45)
- The Walt Disney Company Jobs (77)
- RCI Jobs (32)
Common travel agent resume skills
- Credit Card
- Travel Itineraries
- Reservation System
- Hotel Reservations
- Customer Issues
- Travel Industry
- Leisure Travel
- Travel Products
- Car Rentals
- Domestic Travel
- Airline Tickets
- Travel Services
- Inbound Calls
- Develop Leads
- Cruise Lines
- Group Travel
- Trade Shows
- International Travel Arrangements
- Customer Complaints
- Financial Considerations
- Travel Insurance
- Corporate Travel
- Vacation Packages
- Ground Transportation
- Book Travel
- Car Reservations
- Travel Reservations
- Processing Payments
- Retail Travel
- Corporate Clients
- Outbound Calls
- Business Travel
- Corporate Accounts
- Local Customs
- Book Reservations
- Customer Inquiries
- Travel Agencies
- Book Transportation
- Airline Reservations
- Airline Rules
Travel Agent Jobs
Links to help optimize your travel agent resume.
- How To Write A Resume
- List Of Skills For Your Resume
- How To Write A Resume Summary Statement
- Action Words For Your Resume
- How To List References On Your Resume
Travel Agent Related Careers
- Auto Travel Counselor
- Corporate Travel Agent
- Corporate Travel Consultant
- Corporate Travel Counselor
- Corporate Travel Expert
- Cruise Counselor
- Senior Travel Consultant
- Travel Consultant
- Travel Coordinator
- Travel Counselor
- Travel Manager
- Travel Service Consultant
- Travel Specialist
Travel Agent Related Jobs
What similar roles do.
- What Does an Agent Do
- What Does a Travel Consultant Do
- What Does a Travel Coordinator Do
- What Does a Travel Manager Do
- What Does a Travel Specialist Do
- Zippia Careers
- Sales Industry
- Travel Agent
- Travel Agent Resume
Travel Agent Resume Sample
Travel agents are specialists that organize travel and plan all the accommodations. During your work process, you need to make sure that every aspect of the trip is done according to plan.
You have to fulfill all the expectations of your clients. You must sell as many additional services as you can to receive extra profit. Lastly, you need to convince the travel agency or potential clients that you are qualified. The travel agent resume sample and tips from this article will help you with this.
The US Bureau of Labor Statistics, or BLS, pegs the average travel agent's salary at $43,810 per year and $21.06 per hour.
How to Format a Travel Agent Resume
The travel agent resume format is very simple. Basically, it is just a copy of a standard official resume layout but with some small adjustments. People that will read it should be familiar with this format too. So, the resume sample should be understandable for the common reader if you want to land an interview.
However, you need to tailor your job application to the job description every time you send your document. There may be some special requirements about the format.
Travel Agent Resume [Sample]
Want to have a clear idea about the standard travel agent resume? Check out this resume sample for travel agent to understand the requirements one needs to follow to be suitable for hire.
Sales-oriented expert with over 4 years of work experience in GRAND TOUR AGENCY as a travel agent. Created more than 500 customer service-oriented tours and trips in 20 different destinations around 3 continents. Provides exceptional service and knows how to sell additional services and how to gain loyal customers.
GRAND TOUR AGENCY
- Organized more than 500 customer service-oriented tours in 20 different destinations around 3 continents
- Arranged three wedding tours. Received good referrals, reviews, and acceptance
- Made 10 complex business trip plans for large groups
- Excellent sales of additional services such as health insurance, guide services, excursions, luxury services, exclusive club memberships, spa services, events and festivals, and other services to increase bottom-line revenue
- Creation of over 10 new partnerships with hotels, airlines, logistics services, tour guides, and other travel businesses
- Creation of a private membership club for loyal customers
- Established a scanning system for monitoring the performance of internal suppliers for customer travel
BBA, The University of Chicago
- Took part in the creation of numerous career exhibitions in the uni
- Organized a tour trip for a class to the Washington, DC
- Won 2 intellectual competitions among students
We encourage you to explore the following resume examples developed using our
- online resume writing service;
- professional resume editing services;
- CV writing services online;
- LinkedIn profile writing services.
We’ve developed them for dozens of occupations in all kinds of industries: from customer service to engineering. And we will keep updating the list each week with new resume samples and tips.
Resume Objective & Resume Summary
These sections are slightly similar to each other. They both talk about your job, experiences, and goals. The difference is that the summary tells about what benefits potential employers will receive if they invite you to a personal interview.
The travel agent resume objective talks about what goals you are trying to achieve with the job. Look at the examples to get a little training and understand the difference between these sections.
Resume Summary [Examples]
WRONG RESUME SAMPLE
“I am the best candidate among all possible job seekers. I have a BBA. I have a portfolio of different successful cases. Open to new opportunities in the job market.”
RIGHT TRAVEL AGENT RESUME SAMPLES
“Sales-oriented expert with over 4 years of work experience in (company name) as a travel agent. Created more than 500 customer service-oriented tours and trips in 20 different destinations around 3 continents. Provides exceptional service and knows how to sell additional services and how to create loyal customers.”
Resume Objective [Examples]
WRONG OBJECTIVE RESUME EXAMPLE
“A responsible worker searching for a new job in the same field due to a quarrel with his ex-bosses. Ready to pass all the tests that life will throw him on the way to success. Believes in training and wants to create a better travel service through trial and error.”
RIGHT TRAVEL AGENT RESUME OBJECTIVE
“A travel agent specialist with 4 years of experience seeking to obtain a position that can allow him to utilize his talents and stimulate career growth. Interested in solving unusual cases and satisfying all possible clients’ wishes.”
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Resume Experience [Examples]
One of the most important segments of the travel agent sample is the experience section. You must put maximum effort to make it look good. You need to show data that can prove you are a true professional. People want to have experienced workers to make the business more successful.
The best way to note your work experience is by putting everything in order with bullet points. Take a look at the sample travel agent experience section to understand the concept. Note that you should write about your key duties too. They can help recruitment managers understand what kind of job you have had.
Entry Level Travel Agent Resume [Experience]
You cannot leave the experience segment empty. The ATS system will reject your paper by automation. The recruiter won’t even consider you if you decide to skip this part.
A resume for travel agent with no experience should include information such as activities similar to organizing events or tours. Or you can write about a job or occupation in which the very responsibilities required for a given position are present. You should use all your vocabulary to reason to the hiring personnel that you do have some experience.
Entry Level Travel Agent Experience [Sample]
The job description for a resume must include important activities and recent positions.
WRONG TRAVEL AGENT RESUME EXAMPLES
Travel Agent Experience
- Never worked as a travel agent but have organizational experience
- Worked as a bartender for 10 years
- Have experience as a wedding photographer
RIGHT RESUME EXAMPLE
Freelance event manager
- Organized more than 30 events of different types
- Arranged three friends’ weddings. Received good referrals, reviews, and acceptance
- Planned 10 complex trips for friends and family
Travel Agent Resume Education Section
You should use bullet points in your travel agent education section too. It has standard requirements. Put compact but detailed information. Write down your degree and place of study first. Dates and locations are optional.
Try to emphasize the most outstanding achievements after each point. But note that your travel agent resume should not include a long list with grades. Instead, describe additional activities and courses that are worth mentioning.
Travel Agent Resume Examples [Education]
WRONG TRAVEL AGENT RESUME SAMPLES
- Got respect from classmates and teachers
- Created and participated in extracurricular activities to promote personal growth
RIGHT TRAVEL AGENT REQUIREMENTS FOR THE EDUCATION SECTION
- Took part in the creation of numerous career exhibitions in the university
- Organized a tour trip for a class to Washington, DC
Skills on a Resume for a Travel Agent
Tell only the truth about your skills. You don’t want to get caught in a lie. This could end your journey in this career field.
Start with the skills necessary for this position. Open the job description and think about what skills are required for this job. Pay attention to travel agent resume samples. Take inspiration from them. Note the most important skills in the form of bullet points. Here is a list of popular travel agent resume skills you can use on your document.
- Attention to detail
- Customer service skills
- Networking tactics
- Selling skills
- Persuasion skills
- Administration skills
- Active listening skills
Travel Agent Resume Examples [Skills]
WRONG TRAVEL AGENT RESUME SAMPLES OF SKILLS
- Office applications
RIGHT PROFESSIONAL TRAVEL AGENT RESUME EXAMPLES OF SKILLS
- Creatively and thoroughly organized five different occupations fairs for university individuals
- Created custom trips based on client’s wishes
- Published 10 unique trip plans by using the proper format of popular office applications
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You should use every opportunity to get the attention of the recruit manager. For example, you can create resume sections in which you describe your achievements. This way, you will increase your chances for a personal interview. But don’t do too many travel agent resume sections. It is important to maintain the standard format and place the entire resume on just one page.
Travel Agent Resume Examples [Other Sections]
WRONG RESUME FOR TRAVEL AGENT JOBS
- Japanese culture
- Won the 2020 Comic-Con Cosplay Contest
- Finished third in Oklahoma County Junior Chess Championship in 2014
- The administrator of the Naruto Universe Reddit segment
RIGHT PROFESSIONAL TRAVEL AGENT RESUME
- Establishment of private membership club for loyal customers
- Implementation of a scan system for monitoring the performance of internal suppliers for customer travel
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Resume creation is a holistic and lengthy process. You need to use your entire vocabulary for the recruiter to notice you among other candidates. If you don’t know how to write a travel agent resume correctly, then it will be incredibly difficult for you to find a job. But don’t despair and give up when you get rejected again (take a look at a new sample). Try to contact specialists who can redesign your resume and make it more interesting and attractive in a short time. Custom-written job applications from resume editing service professionals will be a guarantee of success even for novice workers.
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Travel Agent Resume Example & Writing Guide
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Travel agent resume sample.
Experienced Travel Agent with over 8 years of experience in planning and organizing memorable vacations for clients. Strong communication and customer service skills, as well as extensive knowledge of popular travel destinations and accommodations.
- Travel Agent, XYZ Travel Agency (2015 - present)
- Assist clients with selecting and planning their vacations, including booking flights, accommodations, excursions, and transportation
- Provide excellent customer service throughout the planning and booking process, ensuring client satisfaction and repeat business
- Stay up-to-date with industry trends and changes in travel regulations to provide accurate and timely information to clients
- Senior Travel Specialist, ABC Travel Agency (2012 - 2015)
- Managed a team of junior travel agents, providing guidance and support in the planning and booking of client vacations
- Assisted clients with complex travel needs, such as large group bookings and multi-destination itineraries
- Developed and maintained relationships with travel suppliers, negotiating rates and packages to provide the best value to clients
- Strong communication and customer service skills
- Extensive knowledge of popular travel destinations and accommodations
- Ability to plan and organize complex travel itineraries
- Familiarity with travel booking software and tools
- Excellent attention to detail and record-keeping skills
Use Job Keywords
Many employers use software that scans for specific job keywords. Make sure to include these keywords, found in the job posting, to ensure your resume doesn't get filtered out.
Travel Agent Resume Writing Guide
As a travel agent, your job is to help people plan their trips and make their travel experience a memorable one. To get hired as a travel agent, you need to have a professional resume that showcases your skills and experience in the industry.
Step 1: Choose the Right Format
Choose a resume format that shows off your skills and experience. A chronological format lists your work experience in reverse chronological order, while a functional format focuses on your skills and achievements.
Step 2: Highlight Your Skills
Include a skills section in your resume that highlights your abilities as a travel agent. Some important skills to mention include:
- Strong customer service skills
- Excellent communication skills
- Extensive knowledge of travel destinations, attractions, and accommodations
- Ability to create customized itineraries
- Experience with booking and reservation systems
- Language proficiency
Step 3: Show Your Work Experience
Showcase your previous work experience as a travel agent. Start with your most recent job and work backwards. Include the name of the company, your job title, and the dates of your employment. Use bullet points to describe your duties and accomplishments in each role.
Step 4: Add Your Education
Include your education on your resume. List any relevant degrees or certifications, including the name of the institution and the dates of attendance. If you have completed any travel industry courses or training programs, make sure to mention them.
Step 5: Personalize Your Resume
Customize your resume to fit the job you are applying for. Highlight the skills and experiences that match the job requirements. Use keywords from the job description to help your resume get recognized by hiring managers.
Writing a travel agent resume requires attention to detail and a focus on the skills and experiences that are most relevant to the job you are applying for. By following the above steps, you can create a professional resume that will help you stand out from the competition and land your dream job in the travel industry.
Common Resume Writing Mistake
Using an unorganized format.
An unorganized or unclear format can make your resume difficult to read and understand. Make sure your formatting is consistent and logical, with clear sections and bullet points.
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3 Travel Agent Resume Examples to Land You a Role in 2023
Travel agents are masters at crafting personalized itineraries that cater to the unique needs and preferences of each traveler. Similarly, your resume is like a customized travel plan, designed to guide potential employers on a journey through your professional experiences and skills. In this guide, we'll explore 3 travel agent resume examples that effectively showcase the journey to career success.
- High Level Resume Tips
- Must-Have Information
- Why Resume Headlines & Titles are Important
- Writing an Exceptional Resume Summary
- How to Impress with Your Work Experience
- Top Skills & Keywords
- Go Above & Beyond with a Cover Letter
- Resume FAQs
- Related Resumes
Common Responsibilities Listed on Travel Agent Resumes:
- Booking and arranging travel, accommodation, and activities: Travel agents are responsible for making all necessary arrangements for their clients' trips. This includes booking flights, hotels, car rentals, and activities such as tours or excursions.
- Advising clients on travel arrangements: Travel agents provide advice to clients on the best travel options based on their needs, preferences, and budget. This includes advising on the best time to travel, visa requirements, health and safety, local customs, and attractions.
- Creating and selling tailored travel packages: Travel agents often create custom travel packages for clients that include various components such as flights, accommodation, and activities. They then sell these packages to clients.
- Managing and resolving any travel issues: If any issues arise during a client's trip, such as flight cancellations or hotel booking problems, the travel agent is responsible for resolving these issues.
- Maintaining client records: Travel agents keep detailed records of all client interactions, including their travel preferences, special needs, and any feedback they provide.
- Building and maintaining relationships with travel suppliers: Travel agents work closely with airlines, hotels, car rental companies, and tour operators. They maintain these relationships to ensure they can provide the best service to their clients.
- Keeping up-to-date with travel trends and destinations: Travel agents need to stay informed about the latest travel trends and popular destinations. This allows them to provide the best advice to their clients.
You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.
Travel Agent Resume Example:
- Successfully increased client satisfaction by 25% through personalized travel recommendations and tailored travel packages, resulting in a 10% increase in repeat bookings.
- Resolved 95% of travel issues within 24 hours, ensuring smooth and hassle-free trips for clients and maintaining a high level of customer satisfaction.
- Developed and maintained strong relationships with key travel suppliers, negotiating exclusive deals and discounts for clients, resulting in a 15% increase in sales revenue.
- Managed a portfolio of high-profile corporate clients, exceeding revenue targets by 20% through effective relationship management and upselling of additional travel services.
- Implemented a new customer relationship management (CRM) system, streamlining client communication and improving efficiency by 30% in the booking and reservation process.
- Conducted regular market research and analysis to identify emerging travel trends and destinations, resulting in the development of new travel packages that generated a 10% increase in sales.
- Successfully organized and executed a group tour for 50 clients, resulting in a 95% customer satisfaction rate and positive feedback on the itinerary and accommodations.
- Utilized social media platforms and online marketing strategies to increase brand visibility and attract new clients, resulting in a 25% increase in website traffic and a 15% growth in client base.
- Implemented a client feedback system, resulting in a 20% improvement in service quality and the implementation of new initiatives to meet client needs and preferences.
- Excellent customer service skills
- Strong interpersonal and communication skills
- Proficiency in using customer relationship management (CRM) systems
- Ability to resolve issues efficiently and effectively
- Strong negotiation skills
- Knowledge of emerging travel trends and destinations
- Ability to manage and exceed revenue targets
- Proficiency in social media marketing and online marketing strategies
- Ability to conduct market research and analysis
- Experience in organizing and executing group tours
- Ability to develop and maintain strong relationships with key travel suppliers
- Ability to implement feedback systems to improve service quality
- Proficiency in creating personalized travel recommendations and packages
- Ability to manage high-profile corporate clients
- Strong sales skills and ability to upsell additional services
- Ability to increase brand visibility and attract new clients
- Experience in improving efficiency in booking and reservation processes
- Ability to work under pressure and meet deadlines
- Strong problem-solving skills
- Excellent attention to detail.
Travel Consultant Resume Example:
- Developed and maintained strong relationships with clients, resulting in a 30% increase in repeat business and a 25% growth in client referrals.
- Researched and recommended unique travel destinations and experiences, leading to a 15% increase in bookings for off-the-beaten-path destinations.
- Negotiated with suppliers to secure exclusive deals and discounts, resulting in cost savings of 10% for clients and increased customer satisfaction.
- Managed a high-volume workload, successfully booking an average of 50 flights, hotels, and rental cars per day, with a 98% accuracy rate.
- Assisted clients with complex visa and passport requirements, ensuring a 100% success rate in obtaining necessary travel documents.
- Handled customer inquiries and complaints in a professional and timely manner, maintaining a customer satisfaction rating of 95% or higher.
- Created detailed itineraries tailored to clients' preferences and budgets, resulting in a 20% increase in customer satisfaction and positive feedback.
- Stayed up to date with the latest travel trends and industry news, allowing for proactive recommendations and personalized travel experiences for clients.
- Monitored client budgets and ensured they stayed within their limits, resulting in a 10% increase in cost savings for clients and improved financial performance for the company.
- Ability to build and maintain client relationships
- Knowledge of travel trends and destinations
- Proficiency in travel booking systems
- Ability to handle high-volume workload
- Attention to detail and accuracy
- Knowledge of visa and passport requirements
- Ability to handle customer inquiries and complaints professionally
- Ability to create detailed and personalized travel itineraries
- Budget management skills
- Ability to work under pressure
- Problem-solving skills
- Knowledge of foreign languages
- Cultural awareness and sensitivity
- Ability to stay up-to-date with industry news and trends
- Time management skills
- Ability to work independently and as part of a team
- Sales skills and ability to upsell.
Travel Coordinator Resume Example:
- Developed and implemented a comprehensive travel policy, resulting in a 20% reduction in travel expenses and improved compliance with company guidelines.
- Successfully negotiated discounted rates with travel vendors, resulting in an average cost savings of 15% per trip.
- Implemented a travel risk management program, providing travelers with up-to-date advisories and ensuring their safety during trips.
- Managed and coordinated visa and passport processing for a team of 100+ employees, maintaining a 98% success rate in obtaining necessary travel documents.
- Monitored and analyzed travel trends and costs, identifying cost-saving opportunities and recommending alternative travel options that resulted in a 10% reduction in travel expenses.
- Developed and maintained relationships with travel vendors, resulting in improved service quality and preferential treatment for employees.
- Created and managed travel itineraries for a team of executives, ensuring seamless travel arrangements and maximizing their productivity during business trips.
- Monitored and tracked travel expenses, reconciling against budget and identifying areas of overspending, resulting in a 5% reduction in travel costs.
- Responded to inquiries from travelers, providing timely and accurate information and resolving any travel-related issues, resulting in a 95% satisfaction rate among employees.
- Comprehensive travel planning and coordination
- Travel policy development and implementation
- Negotiation skills with travel vendors
- Travel risk management
- Visa and passport processing
- Travel trends and cost analysis
- Relationship management with travel vendors
- Travel itinerary creation and management
- Travel expense monitoring and tracking
- Customer service and issue resolution
- Budget management and cost reduction strategies
- Knowledge of latest travel advisories and safety protocols
- Proficiency in travel management software
- Excellent communication and interpersonal skills
- Time management and multitasking abilities
- Ability to work under pressure and handle emergencies
- Knowledge of international travel regulations and customs
- Proficiency in multiple languages
- Ability to adapt to changing travel conditions and regulations.
High Level Resume Tips for Travel Agents:
Must-have information for a travel agent resume:.
Here are the essential sections that should exist in an Travel Agent resume:
- Contact Information
- Resume Headline
- Resume Summary or Objective
- Work Experience & Achievements
- Skills & Competencies
Additionally, if you're eager to make an impression and gain an edge over other Travel Agent candidates, you may want to consider adding in these sections:
Let's start with resume headlines.
Why Resume Headlines & Titles are Important for Travel Agents:
Travel agent resume headline examples:, strong headlines.
- Experienced Travel Agent with a proven track record of creating personalized itineraries and exceeding client expectations
- Multilingual Travel Agent skilled in navigating complex travel logistics and providing exceptional customer service to international clientele
- Detail-oriented Travel Agent with expertise in booking and managing group travel arrangements for corporate clients
Why these are strong:
- These resume headlines are strong for Travel Agents as they highlight key skills and experiences that are highly relevant to the role. The first headline emphasizes the candidate's experience and ability to create customized travel plans, which is a crucial skill for Travel Agents. The second headline showcases the candidate's language proficiency and ability to cater to international clients, which is valuable in the travel industry. The third headline highlights the candidate's attention to detail and expertise in managing group travel arrangements, which is important for corporate clients. Overall, these headlines effectively communicate the candidates' strengths and qualifications to hiring managers.
- Experienced Travel Agent with Knowledge in International Destinations
- Travel Agent Skilled in Customer Service and Trip Planning
- Travel Professional with a Focus on Group Travel Coordination
Why these are weak:
- These resume headlines need improvement for Travel Agents as they lack specificity and fail to highlight the unique value or achievements of the candidates. The first headline mentions experience and knowledge in international destinations, but it doesn't provide any details about the number of years of experience or specific destinations the candidate is familiar with. The second headline mentions skills in customer service and trip planning, but it doesn't showcase any specific accomplishments or examples of exceptional customer service. The third headline mentions a focus on group travel coordination, but it doesn't provide any measurable achievements or certifications that could strengthen the candidate's profile.
Writing an Exceptional Travel Agent Resume Summary:
Resume summaries are crucial for Travel Agents as they provide a concise yet impactful way to showcase their skills, experience, and unique value proposition. A well-crafted summary can immediately capture the attention of hiring managers, setting the tone for the rest of the resume and positioning the candidate as an ideal fit for the role.
For Travel Agents specifically, an effective resume summary is one that highlights their ability to deliver exceptional travel experiences and provide excellent customer service consistently.
Key points that Travel Agents should convey in a resume summary include:
Relevant Experience: Clearly mention the number of years of experience you have in the travel industry, emphasizing any notable achievements or career highlights. If you have experience in specific types of travel, such as luxury travel, adventure travel, or corporate travel, highlight that as well.
Destination and Product Knowledge: Showcase your expertise in various destinations, including popular tourist spots, off-the-beaten-path locations, and emerging travel trends. Highlight your knowledge of different travel products, such as cruises, all-inclusive resorts, or customized itineraries, to demonstrate your ability to curate unique travel experiences.
Customer Service and Communication Skills:
In any travel agent role, exceptional customer service and effective communication are essential. Emphasize your ability to understand and fulfill clients' travel needs, provide personalized recommendations, and handle any challenges that may arise during the travel process. Highlight your proficiency in languages or any specific communication tools relevant to the role.
Booking and Reservation Systems: Demonstrate your proficiency in using industry-specific booking and reservation systems, such as Amadeus, Sabre, or Galileo. Mention any certifications or training you have received in these systems to showcase your technical expertise.
Problem-Solving and Organizational Skills: Highlight your ability to handle complex itineraries, manage multiple bookings simultaneously, and resolve any travel-related issues efficiently. Showcase your organizational skills, attention to detail, and ability to adapt to changing circumstances to ensure smooth travel experiences for clients.
To create an impactful resume summary, tailor the key points mentioned above to align closely with the specific travel agent role you are applying for. Remember, your resume summary will be one of the first things that potential employers will see about you and your travel agent career, so make sure to make it compelling and relevant.
Travel Agent Resume Summary Examples:
Results-driven Travel Agent with 10 years of experience in creating unforgettable travel experiences for clients. Expertise in designing customized itineraries, coordinating logistics, and providing exceptional customer service. Proven track record of exceeding sales targets and receiving positive feedback, resulting in a 30% increase in repeat business.
Detail-oriented Travel Agent with a passion for delivering seamless travel experiences. Skilled in researching and booking flights, accommodations, and activities, ensuring client satisfaction. Strong communication and problem-solving abilities, consistently resolving travel-related issues and maintaining strong relationships with clients and suppliers.
Customer-focused Travel Agent with 5 years of experience in the industry. Known for exceptional attention to detail and ability to anticipate client needs. Proficient in utilizing travel booking systems and staying up-to-date with industry trends. Recognized for providing personalized recommendations and creating memorable vacations that exceed client expectations.
- These resume summaries are strong for Travel Agents as they highlight the candidates' relevant experience, skills, and achievements in the travel industry. The first summary emphasizes the candidate's ability to generate sales and foster customer loyalty. The second summary showcases the candidate's attention to detail and problem-solving skills, which are crucial in the travel industry. Lastly, the third summary emphasizes the candidate's customer-centric approach and ability to provide personalized recommendations, making them stand out to potential employers.
- Travel Agent with experience in booking flights, hotels, and vacation packages, seeking a new opportunity to utilize my knowledge and skills in a travel agency setting.
- Experienced Travel Agent with a strong customer service background and expertise in international travel, looking to contribute my organizational skills and attention to detail to a travel agency that values client satisfaction.
- Travel Agent with a passion for creating memorable travel experiences and a proven track record of building strong relationships with clients, seeking a challenging role in a travel agency where I can leverage my industry knowledge and customer service skills.
- These resume summaries need improvement for Travel Agents as they lack specific details and accomplishments that would make the candidates stand out. The first summary provides a general overview of the candidate's experience without mentioning any specific achievements or areas of expertise. The second summary mentions customer service and international travel but does not provide any examples of how the candidate excelled in these areas or contributed to the success of previous employers. The third summary mentions a passion for creating memorable travel experiences and building relationships, but does not provide any quantifiable results or specific examples of how the candidate achieved these goals. Overall, these summaries need to be more specific and highlight the candidates' unique value and accomplishments in the travel industry.
Resume Objective Examples for Travel Agents:
Highly organized and customer-focused Travel Agent with a passion for creating unforgettable travel experiences, seeking an entry-level position to utilize my strong communication skills and extensive knowledge of travel destinations to provide exceptional service and exceed client expectations.
Recent graduate with a degree in Hospitality and Tourism Management, eager to apply my knowledge of travel industry trends, customer service, and itinerary planning to contribute to the success of a reputable travel agency. Committed to delivering personalized travel solutions and ensuring client satisfaction.
Goal-oriented and detail-oriented professional with a proven track record in sales and customer service, seeking a Travel Agent position to leverage my expertise in travel booking systems, negotiation skills, and destination knowledge to create seamless travel experiences and build long-lasting client relationships.
- These resume objectives are strong for up and coming Travel Agents because they highlight the candidates' passion for travel, relevant education or experience, and key skills required for the role. The first objective emphasizes the candidate's organizational skills and customer focus, which are essential for providing exceptional service as a Travel Agent. The second objective showcases the candidate's educational background and commitment to delivering personalized travel solutions. Lastly, the third objective highlights the candidate's sales and customer service experience, along with their expertise in travel booking systems and destination knowledge, making them a promising fit for a Travel Agent position.
- Seeking a Travel Agent position where I can utilize my passion for travel and customer service skills to provide exceptional travel experiences to clients.
- Aspiring Travel Agent with a strong interest in international travel and a background in hospitality, seeking an opportunity to develop my career in the travel industry.
- Recent graduate with a degree in tourism and a passion for exploring different cultures, looking for a Travel Agent role to gain hands-on experience in creating personalized travel itineraries.
- These resume objectives need improvement for up and coming Travel Agents because they lack specificity and fail to highlight the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's specific skills or experiences that would make them stand out as a Travel Agent. The second objective mentions an interest in international travel and a background in hospitality, but it doesn't elaborate on any specific achievements or skills that would make the candidate a strong fit for the role. The third objective mentions a degree in tourism and a passion for exploring different cultures, but it doesn't showcase any relevant skills or experiences that would make the candidate a compelling choice for potential employers.
Generate Your Resume Summary with AI
Speed up your resume creation process with the ai resume builder . generate tailored resume summaries in seconds., how to impress with your travel agent work experience:, best practices for your work experience section:.
- Highlight your experience in planning and booking travel arrangements for clients, including flights, accommodations, transportation, and activities.
- Showcase your ability to provide exceptional customer service by describing how you have gone above and beyond to meet clients' needs and exceed their expectations.
- Emphasize your knowledge of different travel destinations, including popular attractions, local customs, and travel regulations, to demonstrate your expertise in helping clients make informed decisions.
- Describe your proficiency in using travel booking systems and software to efficiently manage reservations, track itineraries, and handle any changes or cancellations.
- Highlight your problem-solving skills by sharing examples of how you have successfully resolved travel-related issues or emergencies for clients, such as flight delays, lost luggage, or unexpected changes in travel plans.
- Demonstrate your sales and negotiation skills by mentioning any instances where you have successfully upsold travel packages or secured exclusive deals for clients.
- Mention any language proficiency or cultural awareness that may be relevant to serving diverse clients or handling international travel arrangements.
- Include any certifications or training you have completed in the travel industry, such as becoming a Certified Travel Associate (CTA) or obtaining specialized knowledge in specific destinations or travel types.
- Quantify your achievements by mentioning any metrics or statistics that showcase your success in meeting sales targets, client satisfaction ratings, or repeat business.
- Finally, ensure that your language is clear, concise, and free of industry jargon, making it easy for hiring managers to understand your experience and skills.
Example Work Experiences for Travel Agents:
Successfully planned and coordinated a luxury vacation for a high-profile client, resulting in a highly satisfied customer and positive word-of-mouth referrals.
Developed and maintained strong relationships with travel suppliers and vendors, negotiating favorable rates and exclusive perks for clients, leading to increased customer loyalty and repeat business.
Utilized strong problem-solving skills to handle unexpected travel disruptions and emergencies, ensuring minimal impact on clients' itineraries and providing excellent customer service.
Organized and led a group tour to a popular international destination, managing all logistics and ensuring a seamless and enjoyable experience for participants, resulting in positive feedback and a high rate of customer satisfaction.
Implemented a customer relationship management (CRM) system to streamline client communication and track preferences and travel history, improving efficiency and personalization of service.
Conducted thorough research on destinations, accommodations, and activities to provide clients with tailored recommendations and itineraries, enhancing their travel experiences and earning their trust and loyalty.
- These work experiences are strong because they demonstrate the Travel Agent's ability to deliver exceptional customer service, build and maintain relationships, and handle challenging situations. The first set of experiences highlights the agent's skills in providing personalized and high-quality travel arrangements, while the second set showcases their organizational and technological proficiency in managing group tours and utilizing CRM systems. Overall, these experiences showcase the candidate's expertise in creating memorable travel experiences and fostering customer satisfaction.
Assisted clients in booking domestic and international flights, hotels, and rental cars, providing recommendations based on their preferences and budget.
Handled customer inquiries and resolved issues related to travel bookings, ensuring high levels of customer satisfaction.
Collaborated with travel suppliers to negotiate competitive rates and secure exclusive deals for clients.
Organized group tours and managed logistics, including transportation, accommodations, and activities, ensuring smooth and enjoyable experiences for participants.
Created detailed itineraries for clients, incorporating their desired destinations, activities, and budget constraints.
Coordinated with local tour guides and vendors to arrange sightseeing tours, excursions, and special events.
- Conducted research on travel destinations, attractions, and local customs to provide accurate and up-to-date information to clients.
- Assisted clients with travel document requirements, such as visas and passports, ensuring compliance with international travel regulations.
- Utilized travel booking systems and software to make reservations, process payments, and generate travel documents.
- These work experiences are weak because they lack specific details, quantifiable achievements, and strong action verbs. They provide generic descriptions of tasks performed without showcasing the impact of the individual's work or the benefits brought to the clients or agency. To improve these bullet points, the candidate should focus on incorporating specific examples, using more powerful action verbs, and providing clear context that demonstrates their ability to deliver exceptional customer service and create memorable travel experiences.
Top Skills & Keywords for Travel Agent Resumes:
Top hard & soft skills for travel agents, hard skills.
- Destination knowledge and expertise
- Reservation and booking systems
- Travel itinerary planning
- Customer service and communication skills
- Sales and negotiation skills
- Travel regulations and documentation
- Problem-solving and conflict resolution
- Multitasking and time management
- Foreign language proficiency
- Travel insurance knowledge
- Familiarity with travel industry trends and technology
- Excellent Communication Skills
- Customer Service Orientation
- Attention to Detail
- Problem Solving Abilities
- Time Management Skills
- Adaptability and Flexibility
- Sales and Persuasion Skills
- Cultural Awareness and Sensitivity
- Organization and Planning Skills
- Conflict Resolution Skills
- Multitasking Abilities
- Relationship Building Skills
Go Above & Beyond with a Travel Agent Cover Letter
Travel agent cover letter example: (based on resume).
As a Travel Agent, you understand the importance of creating unforgettable experiences for your clients and providing exceptional customer service. Just like planning the perfect trip, pairing your resume with a well-crafted cover letter can elevate your application and set you apart from other candidates. A cover letter is an extension of your resume, allowing you to showcase your passion for travel and your ability to exceed customer expectations. Crafting a compelling cover letter doesn't have to be a daunting task, and the benefits it brings to your job search are well worth the effort.
Here are some compelling reasons for Travel Agents to submit a cover letter:
Personalize your application: A cover letter gives you the opportunity to address the hiring manager by name and express your genuine interest in the company and the travel industry. By tailoring your letter to the specific company and role, you demonstrate your dedication and enthusiasm for the position.
Highlight your travel expertise: Use the cover letter to illustrate your unique value proposition as a Travel Agent. Showcase your knowledge of different destinations, travel trends, and your ability to curate personalized itineraries. This allows you to align your skills and experiences with the specific job requirements, making a strong case for why you are the ideal candidate.
Demonstrate your understanding of client needs: In your cover letter, you can communicate your understanding of the diverse needs and preferences of travelers. Discuss how you plan to address these needs and provide exceptional service to ensure customer satisfaction. This demonstrates your ability to anticipate and exceed client expectations, a valuable skill for any Travel Agent.
Share success stories and achievements: While your resume provides a concise overview of your professional experience, a cover letter allows you to delve deeper into specific success stories and achievements that couldn't be accommodated in your resume. Highlight instances where you went above and beyond to create memorable travel experiences for clients, showcasing your ability to deliver exceptional results.
Showcase your communication skills: Effective communication is a vital skill for Travel Agents, and a cover letter provides an opportunity to demonstrate your writing abilities. Use the letter to showcase your clear and concise writing style, attention to detail, and ability to effectively convey information. This reassures potential employers that you possess the necessary communication skills to interact with clients and colleagues.
Stand out from the competition: Submitting a cover letter sets you apart from other applicants who may have chosen not to include one. It shows your commitment to going the extra mile and your dedication to securing the position. By taking the time to craft a compelling cover letter, you demonstrate your professionalism and attention to detail, making a memorable impression on hiring managers.
In summary, Travel Agents should pair their resume with a cover letter to personalize their application, highlight their travel expertise, demonstrate their understanding of client needs, share success stories, showcase their communication skills, and differentiate themselves from other applicants. A well-crafted cover letter can significantly increase their chances of securing an interview and ultimately landing their dream job in the travel industry.
Resume FAQs for Travel Agents:
How long should i make my travel agent resume.
A Travel Agent resume should ideally be one to two pages long. It is important to keep in mind that Travel Agents typically have a diverse range of skills and experiences that need to be highlighted in their resume. However, it is equally crucial to maintain conciseness and ensure that the resume is easy to read and comprehend. In the travel industry, recruiters and employers often receive numerous resumes, so it is essential to make a strong impression quickly. A one to two-page resume allows you to showcase your relevant skills, experiences, and qualifications without overwhelming the reader with excessive information. When crafting your Travel Agent resume, focus on including key details such as your professional experience, education, certifications, and any specialized skills or knowledge related to the travel industry. Highlight your achievements, such as successfully planning and organizing complex itineraries, providing exceptional customer service, or exceeding sales targets. Additionally, consider tailoring your resume
What is the best way to format a Travel Agent resume?
When it comes to formatting a Travel Agent resume, there are a few key elements to consider in order to create an effective and professional document. 1. Start with a clear and concise header: Begin your resume with your name, contact information, and a professional email address. Including a LinkedIn profile or a website showcasing your travel expertise can also be beneficial. 2. Write a compelling summary or objective statement: This section should provide a brief overview of your experience, skills, and what makes you a standout Travel Agent. Tailor this statement to highlight your knowledge of the travel industry, customer service abilities, and any specialized areas of expertise. 3. Highlight relevant experience: List your work experience in reverse chronological order, starting with your most recent position. Focus on highlighting your achievements and responsibilities that are directly related to the travel industry. Emphasize your ability to plan and book travel arrangements, provide exceptional customer service
Which Travel Agent skills are most important to highlight in a resume?
When highlighting skills on a resume for a Travel Agent position, it is crucial to focus on those that are directly relevant to the travel industry and the specific responsibilities of a Travel Agent. Here are some important skills to consider: 1. Destination knowledge: Demonstrating a deep understanding of various destinations, including popular tourist attractions, local customs, and travel regulations, is essential. This skill allows Travel Agents to provide accurate and valuable information to clients, helping them make informed decisions. 2. Customer service: Exceptional customer service skills are vital for Travel Agents as they interact with clients on a daily basis. Being able to listen attentively, understand clients' needs, and provide personalized recommendations and solutions is crucial for building strong relationships and ensuring customer satisfaction. 3. Communication skills: Effective communication is key in the travel industry. Travel Agents must be able to clearly convey information, both verbally and in writing, to clients, suppliers, and colleagues. Strong communication skills enable Travel Agents to negotiate deals, resolve issues, and provide detailed itineraries and travel documents. 4. Sales and persuasion: Travel Agents often need to promote and sell travel packages, accommodations, and other services. Highlighting sales and persuasion skills on a resume is important to demonstrate the ability to influence clients'
How should you write a resume if you have no experience as a Travel Agent?
When writing a resume as an aspiring Travel Agent with no prior experience, it's essential to focus on highlighting your transferable skills, relevant education, and any related experiences that showcase your abilities and passion for the travel industry. Here are some tips to help you create a compelling resume: 1. Start with a strong objective or summary statement: Begin your resume with a concise statement that highlights your enthusiasm for the travel industry and your eagerness to learn and grow as a Travel Agent. Emphasize your customer service skills and your ability to work in a fast-paced, dynamic environment. 2. Showcase transferable skills: Even if you haven't worked as a Travel Agent before, you likely possess skills that are valuable in this field. Highlight your communication skills, attention to detail, organizational abilities, problem-solving aptitude, and customer service expertise. These skills are essential for success as a Travel Agent. 3. Include relevant education: If you have completed any education or training related to the travel industry, be sure
Compare Your Travel Agent Resume to a Job Description:
- Identify opportunities to further tailor your resume to the Travel Agent job
- Improve your keyword usage to align your experience and skills with the position
- Uncover and address potential gaps in your resume that may be important to the hiring manager
Related Resumes for Travel Agents:
More resume guidance:.
A Complete Guide to Writing a Travel Agent Resume with Examples
Travel agents organize holidays and business travels for tourists and corporate clients based on their requirements. The work includes air ticketing, visa, travel documents & insurance, domestic transportation, and hotel bookings.
Example of a Travel Agent Resume
Danny Steve Travel agent [email protected] (265)827-5263
A dynamic travel agent with over 7 years of experience in the tourism industry maintained 96% client satisfaction while achieving an $800k sales target in 2022 at MyExpedition. Seeking an opportunity to advance my career in the field utilizing 100+ satisfied clientele at findmytour.com.
Aug 2016 to Present MyExpedition Travel agent
- Awarded the top sales performance in the region in 2021, achieving a 120% sales target.
- Achieved a 4.8/5 direct rating on Google with 270+ mentions.
- Established excellent client relationships while exceeding their expectations in travel arrangements.
- Maintain connections with hotels, airlines, cruises, private jets, and leisure facilities that offer the best value for money.
- Assisted clients’ online bookings for end-to-end international travel arrangements from flights, hotels, and leisure.
Bachelor’s degree in travel and tourism University of Wisconsin 2012-2015
High school diploma Stanzon High School 2008-2012
- Event planning
- Logistic coordination
- Travel arrangements
- Flight booking platforms
- Microsoft Office
- Time management
- Attention to detail
A career in travel & tourism is gratifying, and the contacts you develop are highly transferable wherever you go. This is exactly what your travel agent resume does. The right resume communicates your experience, skills, and potential to the hiring team.
When writing a resume for the travel industry, your specific field experience with an established client portfolio would come in handy.
What if you don’t have one? What if this is your first job in the tourism industry?
In this article, we address how to write a travel agent resume even if you don’t have field experience. Read on!
- How to pick the right layout and format for your resume.
- Complete resume examples you could use as a guide.
- How to perfectly write each section of your resume.
- Pro resume tips that get you among the top 5% of candidates.
Also, check out our ready-to-fill resume templates to create a perfect travel agent resume in 10 minutes.
Here are some resumes from similar professionals that you can use for inspiration:
- Hotel receptionist
- Hotel manager
- And more resumes
Travel agents: How much do they make?
According to payscale , the average base salary of a travel agent is $40,000. It could vary from $30,000 to $60,000 based on the candidate's experience.
However, a candidate with a lucrative client portfolio would negotiate higher pay and incentives.
What Makes an Outstanding Travel Agent Resume?
All the hours you spent making your resume would be in vain if you didn’t know the answer.
What makes an outstanding travel agent resume – from the recruiters’ point of view?
The format is simple. You need to keep your resume short, follow the general resume writing standards, and convince them that you’ll be the best person for the job.
Before start writing the resume, we will quickly look at how to choose the right layout, format, and relevant keywords for the travel agent position.
Travel agent resume layout
Writing your layout first makes it easy to find the information for your resume while also helping you understand and optimize the space requirement.
The layout defines the headings and subheadings on the resume.
Here’s the layout we suggest for a travel agent resume:
- Header with your name and contact information.
- Professional summary.
- Work history.
- Additional sections (certificates, languages, and interests).
Travel agent resume format
When you’re writing your experience section – the most critical component of your resume, you’ll realize you have a couple of ways to write it.
The format specifies the sequence in which you'll write your experience section.
These are 3 standard resume formats in use:
- Reverse chronological format : This is the most common resume format in use. Your most recent experience will be listed first in this format.
- Functional (skill-based) format: Start with your key skills, and then list your relevant experience under those skills.
- Hybrid format: This is a combination of both reverse chronological and functional resume formats.
We recommend using a reverse chronological resume format for all travel agent resumes regardless of the level of experience. One reason is that the hiring managers are most interested in your recent work experience. Another reason is that this format is quite common, and the hiring managers are familiar with it.
Relevant keywords for travel agent resumes
Travel and tourism companies receive hundreds of applications for their job openings, making it challenging for both the applicants and the recruitment teams.
Companies nowadays use applicant tracking systems (ATS) to shortlist candidate applications. Only applications that are shortlisted through the system will be checked manually.
If your resume is not capable of passing the ATS, it will never even reach the hiring manager.
The ATS do the shortlisting with a simple code where they check the content on your resume – cross-check with the job description and the other keywords your hiring team feeds into it.
To pass the ATS test, your resume needs to have a decent number of relevant keywords for the job.
The job advertisement is the best place to start keyword research for your resume. If the job application of a particular company is not strong enough, you can find many quality job descriptions on LinkedIn jobs.
We also have a complete guide on using keywords on your resume if you need more information.
Write Your Header to Start Your Travel Agent Resume
In the resume header, you should write your name and contact information.
There’re a couple of possible mistakes a candidate could make in this section which we have highlighted with the following examples:
105, Park Street,
Here’re a few guidelines for writing a perfect resume header:
- Start with the name – write your first and last names.
- Write the job title you’re applying for.
- Write down the best email and mobile number to contact you.
- Do not add your full mailing address.
- If you are active on LinkedIn, put the link to your account.
Write a Professional Summary to Capture the Hiring Manager's Eye
Every time you meet a client to sell a tour package, you’ll have a sales pitch ready, right?
And most importantly, you don’t use the same sales pitch to every client you meet. You tailor it to their requirement.
Your professional summary on your resume is similar to a sales pitch you write to the hiring manager. It should grab their attention in a couple of sentences and convince them to read your resume further. Also, your professional summary should be tailored to the different companies and positions you apply for.
Here’re some examples:
A passionate travel agent with more than 5 years of experience in domestic and international travel arrangements seek to join LeisureWorld to utilize my expertise and connections to grow the company's client accounts. At TravelDeals, managed leisure and business clients to generate $1.3 million last year with a 12% year-on-year growth.
Highly motivated travel agent with experience in the field, working with many clients to plan their travel arrangements around the world, from flight booking to hotel booking and leisure arrangements. Passionate about joining a new company as a travel agent to continue growing my career.
Rather than writing a generic summary, be specific in your statements – use numbers and add specific information about your achievements and accomplishments to arouse interest.
Write an objective summary for entry-level jobs
If you’re applying for your first job as a travel agent, you may consider writing an objective summary. There’s no difference in the structure of the summary. However, the objective summary simply highlights your academic and professional qualifications together with your passion for the industry.
A passionate travel agent with a degree in tourism successfully completed an internship in a startup generating $150k in sales last year with corporate travel arrangements for tech companies. Seek to advance my career at Booking.com in their corporate sector by utilizing my client service and networking experience.
An enthusiastic individual with a degree in tourism and an internship in a travel agency seeks to join a corporate travel agency environment to advance my career. I am confident that my knowledge in the industry would add value to becoming a high-performing travel agent in no time.
Leave a Lasting Impression with a Strong Travel Agent Experience Section
How you write your experience section significantly defines how you communicate your fit to the role, whether you’re an experienced candidate or just starting out.
Experience for an entry-level candidate? Yes, you heard it right.
You can’t just keep this section blank, even if you are just starting out. Remember, even if you have zero experience in travel or tourism, you should write your other experience, internships, or project work and how those skills you developed during your work add value to the new role.
The worst mistake you could make here is to write a list of roles & responsibilities from a travel agent job description. No hiring manager is interested in reading that.
If you want to write an experience section that stands out from the rest of the applicants and helps you negotiate better pay at an interview, focus on writing your key achievements and accomplishments in your previous work.
Refer to the following examples:
Experience section for a senior travel agent
Aug 2016 to Present
- Provided exceptional customer service.
- Sold tour packages to corporate clients.
- Checked earlier flight availability to booking at the best rates.
- Prepared detailed itineraries reports.
- Sold vacation packages.
- Maintained relationships with rental cars, cruise travel, and air travel companies.
- Managed over 10 corporate client accounts worth $1M annually, providing reliable and faster business travel solutions.
- Awarded the best corporate travel agent in the region, surpassing the annual sales target by 24%.
- Developed and maintained relationships with 5-star hotels, airlines, and private jets to provide a seamless travel experience for clients.
- Handled client complaints and resolved travel issues by negotiating with third-party service providers.
Write about 4 to 6 sentences describing your key achievements in each role. Use numbers to add credibility. Be specific about the results you attained.
If you were in a senior position in the company, demonstrate essential management skills in your experience section, such as the size of the team you led, times you managed stressful situations, and incidents you showcased negotiation skills.
Start each sentence with action verbs such as managed, led, developed, carried out, etc.
Read our complete guide to writing achievements on a resume for more examples.
Experience section for an entry-level travel agent
Aug 2021 to Present
- Booked car rentals.
- Worked on domestic travel arrangements.
- Contacted cruise lines for clients.
- Coordinated transportation.
- Scheduled meetings with clients.
- Designed travel brochures for the company.
- Booked 200+ airline tickets for domestic and international travels in 2021-2022.
- Upsold site inspection tours worth $200k in the last year, earning a $20k annual incentive.
- Provided excellent customer service achieving a customer satisfaction rating of 4.7/5.
- Made hotel reservations for clients based on their budgets and preferences. Communicated with 100+ hotels and resorts to get the best deals for clients.
- Collected payments from clients in different stages and followed up with emails.
Let Your Education Shine in Your travel agent Resume
You will be required to complete a high school diploma as your formal education for travel agent jobs. However, a degree in travel and tourism would be an advantage.
When writing your education section, use a consistent format to state your high school education, bachelor’s, or any other formal education qualification.
Bachelor’s degree in travel & tourism, 2015-2018
University of Wisconsin
- Customer service
- Corporate communication
- Tourism strategy
High school diploma, 2008-20013
Stanzon High School
The Top Skills for Your travel agent Resume
To work as a travel agent, you need to possess a set of specific skills. Some of them are technical skills, while others are soft skills.
Identify the right skills to list on your resume. If you do not have a particular technical skill that you find essential for the job, consider acquiring it. There’re plenty of resources online where you can learn these.
Write about 5 to 7 key skills in this section.
Soft Skills for travel agents
- Written communication skills
- Verbal communication skills
- Decision making
- Leadership skills
- Conflict resolution
- Destination research
- Active listening
- Ability to work under pressure
Hard Skills for travel agents
- Strategic planning
- Social media
- Travel management system (CRM)
- Ticket booking systems
- Reservations management
- Travel insurance management
Additional Sections for a travel agent Resume
From the beginning, we didn't want to create just another resume. We wanted to make one that is better than 95% of other travel agent resumes – one that you will get 10 times more interviews – one that you can confidently negotiate better pay.
To do that, writing a couple of additional sections that grab the hiring manager's attention is important.
These sections make your resume noticed by the recruiter on the first read.
Here are some examples of additional sections for travel agents:
- Computer skills & certifications
- Extracurricular activities
- Awards & media recognition
Computing skills & Certifications
A travel agent gets to work with many computer systems and software. Having a basic understanding of computer programs and how to learn new software would be a valuable skill. If you have completed any course or program about basic computer skills, you may list it here.
In addition, there are highly targeted skill certifications for travel agents. Some of these are industry specific, while others are mandatory requirements to work as a travel agent in certain jurisdictions. Check what skill certifications are recognized by your employer.
Here are some valuable skill certifications for travel agents:
- Travel and Tourism Professional (TTP)
- Travel Agent Executive (TAE)
- Certified Travel Counselor (CTC)
- Certified Destination Specialist (CDS)
We have seen hiring managers referring to some candidates as “that candidate who speaks French”. No hiring manager mentions a candidate with a degree in travel & tourism because everyone has it.
Your language skills are precious to working as a travel agent as you’ll be working with people who speak different languages.
For certain travel agent positions, proficiency in some languages would be mandatory.
When listing your languages section, state the level of proficiency in each language so the hiring manager gets a clear idea about your skill.
Here is an example:
If you’re writing your interests on the resume, make sure those skills set you apart and are relevant to the job.
Do not put any information that doesn’t add value to your profile.
More Tips to Improve Your travel agent Resume
- Don't rely on your instincts – use Grammarly to proofread your resume.
- Mention the courses you have taken and completed. State a possible completion day for those which are not yet completed.
- Your experience in sales – skills in communication and negotiation are key for success as a travel agent. Demonstrate them throughout.
- Use a modern resume template to create the travel agent resume.
Write a Cover Letter that Complements Your Resume
The success of a travel agent application is not all about the resume – there’s one more component to it: the cover letter.
A cover letter is a one-page document that showcases the candidate’s interest in the position. In this, the candidate's key skills, experience, and career objectives should be highlighted.
Also, if there’s a specific reason for you to apply for the organization, that would be a valuable addition to the letter. However, make sure the content is authentic.
Keep your cover letter to about half a page with 3 or 4 short paragraphs. Pages-long cover letters are not a thing in today’s recruiting, and hiring managers don’t have time for it anyway.
Including a cover letter in your application is always safe, even if that is not explicitly mentioned in the job advertisement.
If you’re overwhelmed by the amount of work trying to apply for multiple jobs writing tailored cover letters, try our cover letter builder for a change. You can create stunning cover letters with the same template you used to create your resume within a few minutes.
What does a travel agent do?
Travel agents plan and execute travel arrangements for tourists and corporate clients. Some travel agents provide a complete travel solution, including all related services such as flight booking, hotel booking, car rental, cruise rental, event planning, excursions, budgeting, and consulting. Certain travel agents provide only specific travel services.
How to get my first job as a travel agent?
Travel agents need knowledge of the travel and tourism industry and experience in sales. If you have a high school diploma, you can become a travel agent by gaining experience in the field. A bachelor’s degree in a related field would be an advantage for your career.
Further, there’re highly demanding skill certifications that could give you a head start.
Even if you do not have travel & tourism industry experience, your experience in sales or hospitality could also be used to convince a hiring manager. When applying for a travel agent job, you should prepare an impressive resume and a cover letter tailored to the job you're applying for.
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Travel Agent Resume Template
Land your dream job & learn how to improve your next resume with our free, editable Travel Agent resume template. Copy and paste this resume example for free or revise it in our job-landing resume maker.
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Travel Agent Resume Template (Full Text Version)
Meticulous and hard-working Travel Agent with demonstrated experience in organizing and coordinating vacations, developing tour packages, and maintaining professional relationships with tour companies and vendors. Effective communicator with ability to perform well under pressure, problem-solving and multitasking skills, and proven track record of extraordinary achievements.
- Organized and coordinated group travel for clients, performed site inspection tours of hotels and resorts, and was in charge of all reservations.
- Created presentations and participated in various seminars and workshops.
- Scheduled meetings with clients, discussed their needs and requirements, and advised them on travel documentation.
- Worked on digital promotional content, troubleshot and resolved any problems.
- Recognized by executives and ranked as a #1 Travel Agent at the company.
- Arranged and managed vacations for clients, ensuring that their requirements were fully met.
- Coordinated transportation, developed tour packages, made reservations, and collected payments.
- Communicated and maintained professional relationships with other tour companies, airlines, and vendors.
- Using own knowledge and expertise provided beneficial advice to clients and resolved any problematic issues.
- Increased sales by 20% in 2017 and worked on the reduction of unnecessary business costs.
Top 10% of the Program
Clubs and Societies : Business Club, Tennis Club, Swimming Club
Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)
Activities : Physics Society, Math Society, Chess Club
Milan Šaržík, CPRW
Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.
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Top 17 Travel Agent Resume Objective Examples
This article provides examples of effective resume objectives for top travel agents to maximize their chances of getting hired.
Updated October 9, 2023 13 min read
A resume objective is a brief statement that expresses the career goal of a travel agent. It should be concise and tailored to fit the specific job opportunity. When writing a resume objective for a travel agent position, it’s important to include your relevant qualifications, experience, and skills. For example, an objective might read: “Experienced and highly organized travel agent with five years of industry experience seeking to leverage my expertise in customer service and itinerary planning to provide exceptional service at XYZ Travel Agency.” Additionally, you can include any special certifications or awards that you have earned related to the travel industry. By including these details in your resume objective, you demonstrate your qualifications and commitment to the job.
Top 17 Travel Agent Resume Objective Samples
- To secure a position as a Travel Agent and utilize my exceptional customer service, organizational, and communication skills to ensure customer satisfaction.
- To obtain a Travel Agent role where I can use my knowledge of the travel industry to help customers plan their dream vacations.
- Seeking an opportunity as a Travel Agent to provide excellent customer service while helping customers plan their trips.
- To work as a Travel Agent and use my extensive knowledge of the industry to provide exceptional customer service.
- To become a successful Travel Agent and apply my strong organizational skills and attention to detail in order to create memorable experiences for clients.
- Looking for an opportunity as a Travel Agent that will allow me to utilize my problem-solving skills and creative thinking in order to find the best travel solutions for clients.
- Seeking employment as a Travel Agent with an organization that values hard work, dedication, and excellent customer service.
- To obtain a position as a Travel Agent that will allow me to use my interpersonal skills and enthusiasm for travel planning in order to provide exceptional customer service.
- Aiming for an opportunity as a Travel Agent where I can combine my passion for travel with my ability to build relationships with customers.
- A motivated individual seeking employment as a Travel Agent who is eager to learn about new cultures and destinations while providing excellent customer service.
- To acquire an entry-level position as a Travel Agent where I can put my organizational skills and attention to detail into practice while helping customers plan their trips.
- An enthusiastic individual looking for an opportunity as a Travel Agent where I can use my knowledge of the travel industry in order to help customers make informed decisions about their trips.
- Seeking an entry-level position as a Travel Agent that will allow me to exercise creativity when creating unique itineraries for clients while delivering outstanding customer service.
- Desire an opportunity as a Travel Agent where I can apply my excellent communication skills in order to assist customers in finding the perfect vacation package that meets their needs.
- Looking for an opening at an established travel agency where I can demonstrate my expertise in booking flights, hotels, car rentals, cruises, etc., while providing superior customer service.
- I aspire to join your team of talented professionals at XYZ Agency as a Travel Agent. I aim to utilize my expertise in international travel planning to meet and exceed customers' needs, ensuring they have a memorable vacation experience.
How to Write a Travel Agent Resume Objective
Writing a travel agent resume objective can be an intimidating task, but it is essential to landing the job you want. A resume objective should be concise and tailored to the job you are applying for. It should highlight your relevant skills, qualifications and experiences that make you an ideal candidate for the role.
When crafting a travel agent resume objective, start by researching the company you are applying for and familiarizing yourself with their mission statement. Use this information to tailor your objective to reflect how your skills and experiences fit into their values. For example, if they prioritize customer service excellence, emphasize your experience in providing exceptional customer service. Once you have identified what makes you a great fit for the role, use this information to create a clear and concise sentence that conveys your value as an applicant.
Next, consider any unique skills that make you stand out from other applicants. This could include fluency in multiple languages or knowledge of international customs regulations. If you have experience using specific software programs or working with certain vendors, these should be included as well. The idea is to demonstrate why your particular set of skills makes you the best choice for the job.
Finally, don’t forget to include any awards or certifications that are relevant to the position. These will show employers that you are committed to staying up-to-date on industry practices and standards, which is essential for success in this field of work.
By following these steps when writing a travel agent resume objective, you can ensure that employers will recognize your qualifications and experience immediately upon reading it. With a well-crafted objective statement, there’s no doubt that employers will consider you among their top candidates for the role!
Related : What does a Travel Agent do?
Key Skills to Highlight in Your Travel Agent Resume Objective
In the highly competitive field of travel services, having a well-crafted resume can make all the difference in landing your dream job. One crucial part of your resume is the objective statement, where you get the chance to highlight your key skills and show potential employers why you are the best candidate for the job. In this section, we will discuss some of the essential skills that every travel agent should emphasize in their resume objective to stand out from other applicants and demonstrate their value to prospective employers.
1. Itinerary planning
A travel agent must be proficient in itinerary planning as they are responsible for organizing and scheduling all aspects of a client's travel. This includes transportation, accommodation, tours, and activities. This skill is crucial to ensure that the client's trip is well-organized, fits their preferences and needs, and runs smoothly. Having this skill on a resume objective shows potential employers that the candidate is capable of handling the fundamental responsibilities of a travel agent role effectively.
2. Destination knowledge
A travel agent with extensive destination knowledge can provide clients with valuable insights, recommendations, and advice on various travel locations. This skill is crucial in helping clients make informed decisions about their travel plans, ensuring they have the best experience possible. It also demonstrates a high level of expertise and commitment to the industry, making the candidate more attractive to potential employers.
3. Sabre proficiency
Sabre proficiency is a crucial skill for a travel agent as it demonstrates the ability to use one of the leading travel technology solutions. Sabre is used globally by travel agencies, airlines, and hotels for booking, pricing, ticketing, and other functions related to travel management. Proficiency in this system can greatly enhance efficiency and accuracy in handling client bookings and other travel arrangements. Including this skill in a resume objective shows potential employers that you are capable of managing complex systems and providing high-quality service to clients.
4. Amadeus expertise
Amadeus is a leading reservation system used by travel agencies worldwide. Proficiency in Amadeus is essential for a Travel Agent as it enables them to book flights, hotels, and other travel services efficiently. This skill demonstrates the candidate's ability to handle multiple bookings and manage customer requirements effectively, which is crucial for providing excellent customer service in the travel industry. Including this skill in a resume objective can help highlight the candidate's technical competency and their readiness to perform key job tasks.
5. Customer service
A travel agent often interacts directly with clients, addressing their inquiries, concerns, and requests regarding travel arrangements. Excellent customer service skills are essential to ensure client satisfaction, build trust and loyalty, and ultimately drive business success. A resume objective highlighting this skill can demonstrate the candidate's ability to provide high-quality service, manage client relationships effectively, and contribute positively to the company's reputation in the travel industry.
Being multilingual is a valuable skill for a travel agent as it allows them to communicate effectively with clients from different countries and cultures. It can also be beneficial when making travel arrangements in foreign countries or dealing with international partners. This skill shows potential employers that the candidate can provide excellent customer service to a diverse range of clients, potentially expanding the business's client base.
7. Time management
A travel agent often has to manage multiple client bookings, itineraries, and schedules simultaneously. Effective time management skills are crucial to ensure that all tasks are completed accurately and on time. This skill also allows the agent to prioritize tasks efficiently, handle unexpected changes or issues, and provide timely service to clients. Including this skill in a resume objective demonstrates the candidate's ability to handle the demands of the job effectively.
A travel agent often encounters various challenges such as booking complications, itinerary changes, or unforeseen circumstances affecting travel plans. Therefore, having strong problem-solving skills is essential to quickly and effectively resolve these issues to ensure customer satisfaction. This skill also demonstrates the ability to make sound decisions under pressure, which can be crucial in this role. Including this in a resume objective can show potential employers that the candidate is capable of handling difficult situations and providing excellent service despite any obstacles.
9. Negotiation tactics
A travel agent often needs to negotiate with various vendors such as hotels, airlines, and tour operators to secure the best deals for their clients. This requires strong negotiation tactics to ensure customer satisfaction and maintain a competitive edge in the market. Including this skill in a resume objective would highlight the candidate's ability to effectively manage client budgets and provide high-quality service.
10. Worldspan mastery
Worldspan is a global distribution system used for airline reservations, car hire, hotel bookings, and other travel arrangements. Mastery of this system is crucial for a Travel Agent as it allows them to efficiently manage and coordinate all aspects of a client's travel plans. This skill demonstrates the agent's proficiency in utilizing industry-specific software, which can enhance productivity and accuracy in arranging travel details. Including this on a resume objective shows potential employers that the candidate has the necessary technical skills to perform the job effectively.
In conclusion, the objective section of your travel agent resume is a crucial space to highlight your key skills. It provides an opportunity to showcase your abilities and expertise that align with the job requirements. Remember, this section should be concise, compelling, and tailored to each specific role you apply for. By effectively showcasing your key skills in your resume objective, you not only enhance your chances of getting noticed by potential employers but also position yourself as a strong candidate for the role.
Related : Travel Agent Skills: Definition and Examples
Common Mistakes When Writing a Travel Agent Resume Objective
When writing a travel agent resume objective, there are some common mistakes that should be avoided in order to make sure your resume stands out. One of the most common mistakes is not being specific enough about what you want to accomplish. A vague objective such as “seeking a job in the travel industry” or “looking for a job in customer service” is not helpful and will likely be ignored by potential employers. It’s important to be specific about what kind of position you are looking for and how you can contribute to the company.
Another mistake often made when writing a travel agent resume objective is focusing too much on your own needs and goals rather than those of the employer. Your resume objective should be tailored towards demonstrating your understanding of the employer’s needs and objectives, and how you can help them achieve their goals. Focusing solely on yourself, such as stating that you want to learn more about customer service or gain experience in the field, will come across as self-centered rather than demonstrating an understanding of the employer’s needs.
Finally, it is important to avoid using overly generic language when crafting your resume objective. Using phrases such as “hardworking individual” or “team player” do not give any indication of who you are as an employee and why you would be an asset to the company. Instead, use language that speaks directly to your qualifications and experiences that make you suited for this particular role at this particular company.
By avoiding these common mistakes when writing a travel agent resume objective, you can ensure that your resume stands out from other applicants and shows employers why they should consider hiring you for their open positions.
Related : Travel Agent Resume Examples
A right resume objective for a travel agent would be to emphasize the applicant's experience and qualifications in the field of travel, while a wrong resume objective may focus on unrelated qualities such as customer service or sales.
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Travel Agent CV example
You love the excitement of booking your next big getaway, and you want to bring that joy to as many customers as you possibly can.
A career as a travel agent is perfect for you!
But first, you need to write an application that will take the recruiter on a journey. If you’re not sure where to start, check out our top tips and travel agent CV example below for advice.
Travel Agent CV example
This is a good example of a Travel Agent CV which is professionally formatted, and structured in a way that allows recruiters to easily find and digest the key information.
Take some time to look at this CV and refer to it throughout the writing of your own CV for best results.
Travel Agent CV layout and format
Your CV is the first impression you’ll make on anybody who reads it.
A disorganised, cluttered and barely-readable CV could seriously decrease your chances of landing interviews, so it’s essential to make sure yours is slick, professional and easy to navigate.
You can do this by using a clear structure and formatting your content with some savvy formatting techniques – check them out below:
CV formatting tips
- Length: Recruiters will be immediately put off by lengthy CVs – with hundreds of applications to read through, they simply don’t have the time! Grabbing their attention with a short, snappy and highly relevant CV is far more likely to lead to success. Aim for two sides of A4 or less.
- Readability : Recruiters appreciate CVs that they can quickly scan through without trouble. Ensure yours makes the cut by formatting your headings for attention (bold or coloured fonts should do the trick) and breaking up long paragraphs into smaller chunks or short, snappy bullet points.
- Design: While it’s okay to add your own spin to your CV, avoid overdoing the design. If you go for something elaborate, you might end up frustrating recruiters who, above anything, value simplicity and clarity.
- Avoid photos: Logos, profile photos or other images aren’t necessary and rarely add any value – save the space for written content, instead!
Quick tip: Formatting your CV to look professional can be difficult and time-consuming when using Microsoft Word or Google Docs. If you want to create an attractive CV quickly, try our partner’s CV builder and use one of their eye-catching professional CV templates.
For easy reading, write your CV to the following CV structure:
- Contact details – Make it easy for recruiters to get in touch with you by listing your contact details at the top of your CV.
- Profile – A short and snappy summary of your experience and skills, showcasing what makes you a good fit for the position.
- Work experience / career history – Note down all your work history, with your current position first, then working backwards.
- Education – A short list of your academic background and professional/vocational qualifications.
- Interest and hobbies – This is an optional section, which you can use to highlight any relevant hobbies or interests.
Now I’ll tell you exactly what you should include in each CV section.
CV Contact Details
Tuck your contact details into the corner of your CV, so that they don’t take up too much space. Stick to the basic details, such as:
- Mobile number
- Email address – It should sound professional, such as your full name.
- Location -Just write your rough location, rather than your full address.
- LinkedIn profile or portfolio URL – If you include these, ensure they’re sleek, professional and up-to-date.
Travel Agent CV Profile
Your CV profile is the first thing recruiters will read – so your goal is to give them a reason to read onto the end of the document!
Create a short and snappy paragraph that showcases your key skills, relevant experience and impressive accomplishments.
Ultimately, it should prove to the reader that you’ve got what it takes to carry out the job.
Tips for creating an strong CV profile:
- Keep it concise: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
- Tailor it: The biggest CV mistake? A generic, mass-produced document which is sent out to tens of employers. If you want to land an interview, you need to tailor your CV profile (and your application as a whole) to the specific roles you’re applying for. So, before you start writing, remember to read over those job descriptions and make a list of the skills, knowledge and experience the employers are looking for.
- Don’t add an objective: Leave your career objectives or goals out of your profile. You only have limited space to work with, so they’re best suited to your cover letter .
- Avoid cliches: If there’s one thing that’ll annoy a recruiter, it’s a clichè-packed CV. Focus on showcasing your hard skills, experience and the results you’ve gained in previous roles, which will impress recruiters far more.
Example CV profile for Travel Agent
What to include in your travel agent cv profile.
- Summary of experience: Start with a brief summary of your relevant experience so far. How many years experience do you have? What type of companies have you worked for? What industries/sectors have you worked in? What are your specialisms?
- Relevant skills: Make your most relevant Travel Agent key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
- Essential qualifications: If you have any qualifications which are highly relevant to Travel Agent jobs, then highlight them in your profile so that employers do not miss them.
Quick tip: Struggling to write a powerful profile? Choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our partner’s CV builder. All written by recruitment experts and easily tailored to suit your unique skillset.
Core skills section
In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.
As Travel Agent jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.
It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.
Top skills for your Travel Agent CV
GDS systems – utilising global distribution systems to book airline tickets, hotels and car hire.
Supplier relations – maintaining ongoing, dedicated relationships with vendors including airlines, car hire companies, hotels or tour operators, to ensure travellers have the best travel contracts and vendor support.
Travel logistics planning – generating appropriate itineraries including ensuring enough time for connecting flights, arranging hotel transfers and planning excursions.
Budgeting – planning holidays in accordance with the client’s budget, while meeting their expectations on destination etc.
Sales targets – cross-selling and up-selling holiday additions such as excursions and upgraded hotels, to ensure personal and store sales targets are achieved.
Quick tip: Our partner’s CV builder contains thousands of in-demand skills for every profession that can be added to your CV in seconds – saving you time and greatly improving your chances of landing job interviews.
Work experience/Career history
Next up is your work experience section, which is normally the longest part of your CV.
Start with your current (or most recent) job and work your way backwards through your experience.
Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.
Structuring your roles
If you don’t pay attention to the structure of your career history section, it could quickly become bulky and overwhelming.
Get in recruiters’ good books by creating a pleasant reading experience, using the 3-step structure below:
Begin with a summary of your role, detailing what the purpose of your job was, who you reported to and what size of team you were part of (or led).
Next, write up a punchy list of your daily duties and responsibilities, using bullet points.
Wherever you can, point out how you put your hard skills and knowledge to use – especially skills which are applicable to your target role.
Finish off by showcasing 1-3 key achievements made within the role.
This could be anything that had a positive effect on your company, clients or customers, such as saving time or money, receiving exemplary feedback or receiving an award.
Example job for Travel Agent CV
Employed as the primary South American travel agent for a luxury, independent travel company. Work as part of a team of 21 agents across 3 branches to create bespoke holiday and adventure packages for clients.
- Liaise with global suppliers and used GDS to plan good value and high standard travel and accommodation for clients travelling in South America
- Collaborate with Spanish speaking certified accommodation partners and activity providers in more remote parts of South America to book unique holidays
- Conduct registration meetings with new clients, completing questionnaires regarding desired budget, accommodation styles, travel type and activities
- Use client questionnaires to create multiple bespoke travel plans based on company templates and available services
Quick tip: Create impressive job descriptions easily in our partner’s CV builder by adding pre-written job phrases for every industry and career stage.
At the bottom of your CV is your full education section. You can list your formal academic qualifications, such as:
As well as any specific Travel Agent qualifications that are essential to the jobs you are applying for. Note down the name of the qualification, the organisation at which you studied, and the date of completion.
Interests and hobbies
The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.
However, if you have an interesting hobby , or an interest that could make you seem more suitable for the role, then certainly think about adding.
Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a Travel Agent, or transferable workplace skills.
There is never any need to tell employers that you like to watch TV and eat out.
Writing your Travel Agent CV
Creating a strong Travel Agent CV requires a blend of punchy content, considered structure and format, and heavy tailoring.
By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.
Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.
Best of luck with your next application!
Microsoft Ignite 2023: AI transformation and the technology driving change
Nov 15, 2023 | Frank X. Shaw - Chief Communications Officer, Microsoft
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As we reach the end of 2023, nearly every industry is undergoing a collective transformation – discovering entirely new ways of working due to AI advancements.
Microsoft Ignite is a showcase of the advances being developed to help customers, partners and developers achieve the total value of Microsoft’s technology and reshape the way work is done.
As we round out the year, there are strong signals of AI’s potential to transform work. Take our latest Work Trend Index . Eight months ago, we introduced Copilot for Microsoft 365 to reduce digital debt and increase productivity so people can focus on the work that is uniquely human. What everyone wants to know now is: Will Copilot really change work, and how? Our research, using a combination of surveys and experiments, shows the productivity gains are real:
- 70% of Copilot users said they were more productive and 68% said it improved the quality of their work; 68% say it helped jumpstart the creative process.
- Overall, users were 29% faster at specific tasks (searching, writing and summarizing).
- Users caught up on a missed meeting nearly 4x faster.
- 64% of users said Copilot helps them spend less time processing email.
- 87% of users said Copilot makes it easier to get started on a first draft.
- 75% of users said Copilot “saves me time by finding whatever I need in my files.”
- 77% of users said once they use Copilot, they don’t want to give it up.
Today, we will make about 100 news announcements that touch on multiple layers of an AI-forward strategy, from adoption to productivity to security. We’ll zoom in on a few key areas of impact below.
Rethinking cloud infrastructure Microsoft has led with groundbreaking advances like partnerships with OpenAI and the integration of ChatGPT capabilities into tools used to search, collaborate, work and learn. As we accelerate further into AI, Microsoft is rethinking cloud infrastructure to ensure optimization across every layer of the hardware and software stack.
At Ignite we are announcing new innovations across our datacenter fleet, including the latest AI optimized silicon from our industry partners and two new Microsoft-designed chips.
- Microsoft Azure Maia, an AI Accelerator chip designed to run cloud-based training and inferencing for AI workloads such as OpenAI models, Bing, GitHub Copilot and ChatGPT.
- Microsoft Azure Cobalt, a cloud-native chip based on Arm architecture optimized for performance, power efficiency and cost-effectiveness for general purpose workloads.
- Additionally, we are announcing the general availability of Azure Boost , a system that makes storage and networking faster by moving those processes off the host servers onto purpose-built hardware and software.
Complementing our custom silicon, we are expanding partnerships with our silicon providers to provide infrastructure options for customers.
- We’ll be adding AMD MI300X accelerated virtual machines (VMs) to Azure. The ND MI300 VMs are designed to accelerate the processing of AI workloads for high range AI model training and generative inferencing, and will feature AMD’s latest GPU, the AMD Instinct MI300X.
- The preview of the new NC H100 v5 Virtual Machine Series built for NVIDIA H100 Tensor Core GPUs, offering greater performance, reliability and efficiency for mid-range AI training and generative AI inferencing. We’re also announcing plans for the ND H200 v5 Virtual Machine Series, an AI-optimized VM featuring the upcoming NVIDIA H200 Tensor Core GPU.
Extending the Microsoft Copilot experience Over the past year we have continued to refine our vision for Microsoft Copilot, a set of tools that help people achieve more using AI. To go beyond individual productivity, we are extending Microsoft Copilot offerings across solutions to transform productivity and business processes for every role and function – from office workers and front-line workers to developers and IT professionals.
Microsoft is the Copilot company, and we believe in the future there will be a Copilot for everyone and for everything you do. Some of our Copilot-related announcements and updates include:
- Microsoft Copilot for Microsoft 365: This month, Copilot for Microsoft 365 became generally available for enterprises. Already customers like Visa, BP, Honda and Pfizer and partners like Accenture, EY, KPMG, Kyndryl and PwC are using Copilot. We continue to bring new value, based on learnings from our Early Access Program and other research channels. The new Microsoft Copilot Dashboard shows customers how Copilot is impacting their organization – with insights like those found in our Work Trend Index. We’re introducing new personalization capabilities that help Copilot offer responses that are tailored to your unique preferences and role. To empower teamwork, new features for Copilot in Outlook help you prep for meetings, and during meetings, new whiteboarding and note-taking experiences for Copilot in Microsoft Teams keep everyone on the same page. And customers who need it can now use Copilot during a meeting without transcription retention. When you give Copilot a seat at the table, it goes beyond being your personal assistant to helping the entire team – check out the Microsoft 365 blog for updates across the suite including PowerPoint, Excel, Microsoft Viva and more.
- Microsoft Copilot Studio: AI transformation begins by tapping into an organization’s unique data and workflows. Microsoft Copilot Studio is a low-code tool designed to customize Microsoft Copilot for Microsoft 365 by integrating business-critical data and build custom copilots for internal or external use. Copilot Studio works with connectors, plugins and GPTs, allowing IT teams to steer Copilot to the best data sources for specific queries.
- Microsoft Copilot for Service: The newest copilot to provide role-based support helps businesses accelerate their AI transformation of customer service. Copilot for Service includes Microsoft Copilot for Microsoft 365 and helps extend existing contact centers with generative AI. In customer interactions, agents can ask Copilot for Service questions in natural language and receive relevant insights based on data sources from knowledge repositories, leading to faster and smarter resolutions.
- Copilot in Microsoft Dynamics 365 Guides: Combining the power of generative AI and mixed reality, this copilot helps frontline workers complete complex tasks and resolve issues faster without disrupting workflow. Available first on HoloLens 2, the hands-free copilot will help service industry professionals use natural language and human gestures to offer interactive guidance through content and holograms overlaid on the equipment.
- Microsoft Copilot for Azure: This is an AI companion for IT that simplifies day-to-day IT administration. More than just a tool, it is a unified chat experience that understands the user’s role and goals, and enhances the ability to design, operate and troubleshoot apps and infrastructure. Copilot for Azure helps IT teams gain new insights into their workloads, unlock untapped Azure functionality and orchestrate tasks across both cloud and edge.
- Bringing Copilot to everyone : Our efforts to simplify the user experience and make Copilot more accessible to everyone starts with Bing, our leading experience for the web. Bing Chat and Bing Chat Enterprise will now simply become Copilot. With these changes, when signed in with a Microsoft Entra ID, customers using Copilot in Bing, Edge and Windows will receive the benefit of commercial data protection. Over time, Microsoft will also expand the eligibility of Copilot with commercial data protection to even more Entra ID (formerly Azure Active Directory) users at no additional cost. Copilot (formerly Bing Chat and Bing Chat Enterprise) will be out of preview and become generally available starting Dec. 1. Learn more here .
Reinforcing the data and AI connection AI is only as good as the data that fuels it. That’s why Microsoft is committed to creating an integrated, simplified experience to connect your data to our AI tools .
Microsoft Fabric is part of that solution. Available now, Microsoft Fabric reshapes how teams work with data by bringing everyone together on a single, AI-powered platform that unifies all those data estates on an enterprise-grade data foundation.
Copilot in Microsoft Fabric also integrates with Microsoft Office and Teams to foster a data culture to scale the power of data value creation throughout the organization. We’ve made more than 100 feature updates since Build and expanded our ecosystem with industry leading partners , and have over 25,000 customers including Milliman, Zeiss, London Stock Exchange and EY using it today.
Unlocking more value for developers with Azure AI We continue to expand choice and flexibility in generative AI models to offer developers the most comprehensive selection. With Model-as-a-Service , a new feature in the model catalog we announced at Microsoft Build, pro developers will be able to easily integrate the latest AI models, such as Llama 2 from Meta and upcoming premium models from Mistral, and Jais from G42, as API endpoints to their applications. They can also customize these models with their own data without needing to worry about setting up and managing the GPU infrastructure, helping eliminate complexity.
With the preview of Azure AI Studio , there is now a unified and trusted platform to help organizations more easily explore, build, test and deploy AI apps – all in one place. With Azure AI Studio, you can build your own copilots, train your own, or ground other foundational and open models with data that you bring.
And Vector Search , a feature of Azure AI Search, is now generally available, so organizations can generate highly accurate experiences for every user in their generative AI applications.
The new GPT-3.5 Turbo model with a 16K token prompt length will be generally available and GPT-4 Turbo will be in public preview in Azure OpenAI Service at the end of November 2023. GPT-4 Turbo will enable customers to extend prompt length and bring even more control and efficiency to their generative AI applications.
GPT-4 Turbo with Vision is coming soon to preview and DALL · E 3 is now available in public preview in Azure OpenAI Service , helping fuel the next generation of enterprise solutions along with GPT-4, so organizations can pursue advanced functionalities with images. And when used with our Azure AI Vision service, GPT-4 Turbo with Vision even understands video for generating text outputs, furthering human creativity.
Enabling the responsible deployment of AI Microsoft leads the industry in the safe and responsible use of AI. The company has set the standard with an industry-leading commitment to defend and indemnify commercial customers from lawsuits for copyright infringement – the Copilot Copyright Commitment (CCC).
Today, Microsoft takes its commitment one step further by announcing the expansion of the CCC to customers using Azure OpenAI Service. The new benefit will be called the Customer Copyright Commitment. As part of this expansion, Microsoft has published new documentation to help Azure OpenAI Service customers implement technical measures to mitigate the risk of infringing content. Customers will need to comply with the documentation to take advantage of the benefit.
And Azure AI Content Safety is now generally available, helping organizations detect and mitigate harmful content and create better online experiences. Customers can use Azure AI Content Safety as a built-in-safety system within Azure OpenAI Service, for open-source models as part of their prompt engineering in Azure Machine Learning, or as a standalone API service.
Introducing new experiences in Windows to empower employees, IT and developers We continue to invest in and build Windows to empower people to navigate the platform shift to AI. We are thrilled to introduce new experiences in Windows 11 and Windows 365 for IT and employees that unlock new ways of working and make more AI accessible across any device. To further our mission of making Windows the home for developers and the best place for AI development, we announced a host of new AI and productivity tools for developers , including Windows AI Studio.
Announcing NVIDIA AI foundry service Aimed at helping enterprises and startups supercharge the development, tuning and deployment of their own custom AI models on Microsoft Azure, NVIDIA will announce their AI foundry service running on Azure. The NVIDIA AI foundry service pulls together three elements – a collection of NVIDIA AI Foundation models, NVIDIA NeMo framework and tools, and NVIDIA DGX Cloud AI supercomputing and services – that give enterprises an end-to-end solution for creating custom generative AI models. Businesses can then deploy their models with NVIDIA AI Enterprise software on Azure to power generative AI applications, including intelligent search, summarization and content generation.
Strengthening defenses in the era of AI The threat landscape has evolved dramatically in recent years, and at Microsoft Ignite we are introducing new technologies across Microsoft’s suite of security solutions to help defenders make the world a safer place.
Microsoft Sentinel and Microsoft Defender XDR (previously Microsoft 365 Defender) will be combined to create the industry’s first Unified Security Operations Platform, with embedded Security Copilot experiences. With built-in generative AI, it’s a single, powerful experience focused on protecting threats at machine speed and aiding defenders by simplifying the complexity of their environment.
Additionally, the expansion of Security Copilot embedded within Intune, Purview and Entra will help IT administrators, compliance units and identity teams simplify complex scenarios. In Entra, identity administrators can quickly troubleshoot identity access. In Purview, data security alerts deliver rich context to help resolve problems faster. In Intune, IT administrators can use “what if” analysis to keep business running while improving governance and compliance.
And that’s just a snapshot of what we’ll be announcing at Ignite. As a reminder, you can view keynote sessions from Satya Nadella, Rajesh Jha and Jared Spataro, Charlie Bell and Vasu Jakkal, and Scott Guthrie live or on-demand.
Plus, you can get more on all these announcements by exploring the Book of News , the official compendium of all today’s news, and the product blogs below.
Watch the keynotes and get all the latest photos, videos and more from Microsoft Ignite
The online event for Microsoft Ignite
With a systems approach to chips, Microsoft aims to tailor everything ‘from silicon to service’ to meet AI demand
Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization
Simplify IT management with Microsoft Copilot for Azure – save time and get answers fast
Introducing Microsoft Copilot Studio and new features in Copilot for Microsoft 365
Announcing general availability of vector search and semantic ranker in Azure AI Search
GPT-4 Turbo with Vision on Azure OpenAI Service
How Azure AI Content Safety helps protect users from the classroom to the chatroom
Elevating the developer experience on Windows with new AI tools and productivity tools
Microsoft unveils expansion of AI for security and security for AI at Microsoft Ignite
Tags: AI , Azure AI Content Safety , Azure AI Studio , Microsoft 365 , Microsoft Copilot , Microsoft Fabric , Microsoft Ignite 2023 , Microsoft Security Copilot , Model-as-a-Service
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